Name: Rise Broadband
Rating: 1.9

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Traci Wahoo, NE

We never received the speed we paid for; so much slower! Multiple calls to customer service ended with them telling us we were getting that speed, even tho speed test proved otherwise. We finally cancelled and were forced to pay a fee when Rise never delivered on their end!

7 years ago

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LUCY Corsicana, TX

Our download speed is 3-5 and our upload speed is 1-2, and that is on a good day lost of time we have less than that or none at all. Stream movies, not a chance. LOL Customer service is a joke, if you can even get through to them.

7 years ago

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Jerry Henderson, CO

We are currently paying for 20mpbs and currently our average speed is under 1mbp. Basically dial up speeds not sure what has changed over there but I can't get anyone on the phone and the speeds are too slow for even chat support. I would look else ware for internet services.

7 years ago

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Michael Atoka, OK

Days without internet service And when it works you can listen to music it stops every few seconds to reload and movies have to load a lot. You can't talk to live chat. They don't answer the phone. I bought the fastest speed they sell $100.00 per month. Would never recommend this company to anyone.

7 years ago

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Elaine Engel Riverton, UT

I would give this company a ZERO if I could! Do not get services with them! They will steal your money! They won’t provide refunds when you must break a contract with them because a new location may not allow for their services! Buyer Beware!

7 years ago

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MS Boulder, CO

Have to agree with other reviewers--No service, no internet speed, belligerent customer service. We got about 1mbps upload and download; internet goes out frequently and Rise cannot explain it. Moreover, they argue with you and refuse to give credit for outage days. Buyer beware with this company. Filing complaint with BBB.

8 years ago

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Larry Williams American Fork, UT

Terrible customer service. They lock you into contracts for internet service packages that they can't even support in your area. They don't honor statements made by employees. Wait times to talk to employees are the worst. Rise Broadband is the new "Wells Fargo" of internet service provider companies.

8 years ago Edited September 14, 2021

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James Lee Harvard, IL

If only they would hire many more people for tech support I would give them 3 stars. When the system goes down and want to call them to figure out if it's them or me, it is not unusual for me to completely give up waiting on hold for tech support. Sometimes I try at various time for days. I caqn't wait to have another choice in ISP's.

8 years ago

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Tanya Van Hill Alvord, IA

Been on hold 2 hours with customer service and still not get a representative to get a stupid problem resolved. Tbh we did like them until now. I'm paying for a product I cant use because they wont help us fix it. Very unsatisfied.

8 years ago

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Tony Pocatello, ID

Literally the worst internet company out there. Cant help their customers for the life of them. Still paying out the a** for garbage speeds and they aren't doing anything to help fix it. They could care less about their customers.

8 years ago

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Brett Azle, TX

So when i had my netgear nighthawk the internet was bad. Then my router fried. Now i have their managed router, and my inter net is garbage. I cant even stream a tv show on netflix without it buffering every 2-5 minutes. I had dsl with faster speeds

8 years ago

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Richard Calhan, CO

We have had Rise and its predecessors for years, The service has deteriorated consistently as the price goes up . We are going to actively search for some alternative. As I write this our speed is rivaling dial up. It is time for us to move on, and I would encourage anyone looking for an ISP not to consider this poor excuse for ISP.

8 years ago

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Gary Dobbins Leonard, TX

Why do new customers get internet for 19.95 and the loyal customers have to pay 72.00 so before you use rise broadband be sure you know you are going to get screwed in the end

8 years ago Edited September 14, 2021

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Vern Ferris, TX

This company should be shut down!! Weeks with NO internet service and ALWAYS the same extremely high bill even when they admit it's their fault! Major scam!!! DO NOT USE THEM!! Complete waste of money!!!!!!! YOU WILL NEVER HAVE SERVICE!

8 years ago

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tom bleskan Carbondale, CO

Poor speed, intermittent service, unfriendly employees, hidden charges, and now a cap on data usage. I can't think of a single thing that I could commend Rise about. The only reason to use them is that they are the only service available. (for now- I will change ISP as soon as another becomes available)

8 years ago

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kevin tucker

The internet goes out frequently but as far as internet providers go Rise is the best connection we can get in rural Colorado.

8 years ago

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Greg Peyton, CO

Terrible company RISE has all kinds of hidden terms such as data limit of 350gigs. Never heard of a internet provider with a data limit and a 250 cancel fee for two years did not see that one either. Their service stinks too takes an average of 40 min to get someone on the phone that does not care.

8 years ago

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Merritt

Our family continually is having issues, with this service . My son this Christmas Day could not play his new game it took 16 hours to down load.My daughter cannot watch a downloaded movie as the signal keeps dropping . We are hoping soon we have better choices in our area! If you have a choice don’t use this company!

8 years ago

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Lloyd King Tioga, TX

I was watching hulu when it starts buffering repeatedly. I ran a speed test and I'm getting 0.99mbps download. This happens everyday at certain times. I have called tech support more times than i can count. Absolutely no help. You be the judge of rise broadband. Some quality ISP needs to help rural areas so companies like this can be avoided.

8 years ago

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Walter (Clay) Spill Winters, TX

worst interent provider ever! first they sell you a very high speed connection and then after installation you may not recieved bought speed and they refuse to put you on lower tier cause you locked in two year contract. thats if the internet even works at all.. cant even get out of contract cause they will charge you 270 dollars.

8 years ago

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Cynthia Nolasco Cedar Creek, TX

so for the last three four months we have been paying almost 300 for internet each month, their the worst.. They took advantage of the fact that they only come out here. And customer service is very rude. Wait times are insane. Im so done with them.

8 years ago

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DOMINICK WILLIAMS Lancaster, TX

I swear if there was another provider I would have left. The speed is horrible and it's always an excuse about the tower. You are left on hold longer than minutes just to speak to someone, and it's not an occasional thing either.

8 years ago

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Deborah Whitesboro, TX

Been on hold for 30 minutes just to be disconnected and sent to a Survey.. Have called in 3 times in the last 3 days. Due to no Internet...Hold time is Ridiculous. I'm a very unhappy customer .. Employees are very nice and helpful...

8 years ago

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Angelica Wendover, UT

I am a long time customer of Rise Broadband. I was recently notified that my plan has a limit. It used to be unlimited. Unfortunately, this company has become greedy. Luckily, we have other providers in our community that I will be switching to.

9 years ago

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chad compton Denver, CO

Horrible Service, Horrible speeds, bad customer service. Had to call multiple times to get speeds where they should have been. Had to have technicians out multiple times. Finally got fed up with them not being able to provide advertised speeds and cancelled. Then they wanted there early termination fee. Stay away!

9 years ago

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Vincent Twin Falls, ID

Changes terms mid month with no notice. Cannot cancel unless you wait on hold for a half hour. Customer service appears to be folks from India with canned responses. Management supposed to call, but never does. Internet always up and down. Worst company ever. I'd go dialup before I went these fools again

9 years ago

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Roberto Pinedo

My bill has gone up more than 50% with the same crappy service. Customer service can't answer why and when you ask to speak to a supervisor they tell you you have to wait for them to call you in 24/48 hours. Now I have to wait until it's convenient for them to deal with the issue. Service isn't working yet they still want to charge you.

9 years ago

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DuRonda Helotes, TX

The internet speed is extremely SLOW. It is even slower in the evenings. I was promised 5g and only get 2-3g and less during the evening hours. Customer service promised to give a discount for the slow internet but doesn't. I do not recommend this company.

9 years ago

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Jerry

No immediate support, will get in hold of me in two days, internet is unbelievably slow, can't do nothing online, I had to use my cellphone data to write this review, cost more from previous provider, long 2 year contract, not worth it, there are better options out there.

9 years ago

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Kym Roberts

Rise broadband bought out my internet. Since then they've promised 10g and provided less than 1g. We can't even Update windows. Tech said our tower was overloaded. I said they need to fix tower he said he didn't see them doing it anytime soon. Nothing was scheduled in the next year.

9 years ago

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Remote Rancher Mackay, ID

I live in rural central Idaho. I host one of their relay towers so I am offered internet access for the cost of electricity which runs their equipment. If I had to pay anymore for their service, I would have dumped them years ago. Don't believe the advertisement, this DOG is not going to hunt!

9 years ago

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Stacie Turnbull Liberty, MO

Worse customer service ever. Expect 35 or minutes wait time - even when they call you. Also expect to be "disconnected" during the phone call. I don't think dispatch, technical service and customer service talk with each other at all.

9 years ago

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Phil Ellis Tekamah, NE

Horrible. If you don't believe it, check out their facebook page. the most commonly used phrase by their social media staff is "I'm sorry" because their internet service sucks. What more can you say? my 5mps service usually runs at between 2 and 3. when it's actually running. Avoid this company like the plague if possible.

9 years ago

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Chris

Service sucks,we never get the service that we pay for every month,had techs come to our home and they even recommended us finding another provider. Don't say you offer a service if you can't provide it. So tired of this crap

9 years ago

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Darren Salem, UT

Horrible persistent problems with slowness. Tech support (chat) unable to resolve. Promises to call back, never does. Given the runaround for days. Chat support says to contact phone support, but phone support never picks up. No hope for a resolution. Looking for another provider.

9 years ago

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M Kile Caddo Mills, TX

This company fails to provide adequate amount of bandwidth to provide the customers with what they pay for at all times. They oversell their towers to maximize profit and in doing so rob customers of the speeds promised to them. Stay away from this company.

9 years ago

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April Jones Tremonton, UT

We have had no issues since switching to Rise 6 years ago. It had to buffer sometimes, but once we upped the speed that has t been a problem either.

6 years ago

Reply from Rise Broadband

April, Thank you so much for recommending Rise Broadband! We are so pleased that you are happy with your service. Do you know about our referral program? Refer a friend or neighbor and get $50 for every referral.

Thank you for being a loyal Rise Broadband customer. Have a great day!

Mar. 30th, 2020

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cory remington Pahrump, NV

Literally disconnects constantly, never reaches 50 mb/s which that I pay for. Terrible for gaming and streaming struggles in 480p. Called and complained a million times and nothing changes changing providers ASAP!

4 years ago

Reply from Rise Broadband

Thank you very much for providing your feedback and letting us know about this issue, Cory . We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us regarding your concerns. We'd like to provide further assistance. Please email your account information to us at feedback@risebroadband.com and we will be more than happy to assist you.

Thank you,
Rise Broadband

Nov. 10th, 2021

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Aubrey Goolsby Durant, OK

I’m very pleased so far. Install guys were great. Install was fast. No issues to report. Thanks

4 years ago

Reply from Rise Broadband

Aubrey Goolsby , We appreciate you taking the time to leave a review for our company! We always do our best to provide the best experience possible for all of our customers, and we are glad to hear that you had a positive experience as well. If you have any questions or concerns, please feel free to reach out to us at 844-411-7473 and we will be more than happy to assist you.

Oct. 27th, 2021

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Kim De Morales Houston, TX

This is the worse internet company ever! I would give them a zero if I could. Our internet doesn’t work more then it works. To get a technician to come out takes days! Totally unacceptable.

5 years ago

Reply from Rise Broadband

Tiffany , We are terribly sorry you had an unsatisfactory experience with us, and we'd like to make things right. Please provide your account information to us at the email address feedback@risebroadband.com and give us a chance to assist you.

Thank you,
Rise Broadband

Mar. 16th, 2021

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colohiiker69 Cheyenne, WY

Company failed to resolve a line of site issue. The issue was easily fixed by raising the dish on the tower at our residence. Shame on you. We have a new internet service provider.

6 years ago

Reply from Rise Broadband

Colohiiker69 , We are terribly sorry you had an unsatisfactory experience with us. Thank you for letting us know how we can do better in the future.

Thank you,
Rise Broadband

Aug. 10th, 2020

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Brad Turner Rockwall, TX

I would love to give a positive review, but I pay for 20mb and maybe get .5 on a good day. Pathetic. I can’t work from home. Usually have to tether my phone to my computer. Horrible company.

6 years ago

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David Spring, TX

I could not even get them to tell me if they provide service at my address. All the red flags went up for a total scam... Now I read these negative reviews and I will not be doing business with them.

6 years ago

Reply from Rise Broadband

Dear David, Thank you for your feedback. We are sorry to hear that this has been your experience with our service and would like an opportunity to address your concerns, and will be sending you a private message regarding this.

Jan. 6th, 2020

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rise sucks Kaufman, TX

i pay $80 for 50mb and i might recieve 5-10mb at best...... most of the time i cant even watch netflix or hulu..... this company is awful and never actually fix anything they say they are going to.......

7 years ago

Reply from Rise Broadband

Dear Valued customer,
We are sorry to hear that this has been your experience with our service. We would love for an opportunity to address your concerns and will be sending you a private message.

Oct. 8th, 2019

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Cecil Farmersville, TX

Have had poor service for last 2 years paying for 16mbps luck to have 4 have been complaining for two weeks about service I keep getting told they are working on it my bill has not decreased

7 years ago

Reply from Rise Broadband

Dear Cecil, Thank you for your feedback. We are sorry that you are not pleased with your experience with our service. We would love for an opportunity to address your concerns and will be sending you a private message

Sep. 11th, 2019

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Brad Hunsaker Eagle Mountain, UT

Constant equipment failures in my area impacting my service - had three in the Month of August alone - service has been impacted for average duration of 12 to 24 hours per occurrence. This is not a reliable service....

7 years ago

Reply from Rise Broadband

Dear Brad, We are sincerely sorry to hear that this has been your experience with us. We would love for an opportunity to address your concerns and will be sending you a private message regarding this.

Aug. 20th, 2019

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Alan Corbin Peyton, CO

Service is slow. My phone hot spot is faster. I noticed no service one day and when I called they said there was an outage. Today service is too slow to open an app. We are paying for the high speed package.

7 years ago

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Paul DesChenes Parker, CO

I made the terrible mistake of getting Rise. They do not deliver as advertised. I have had many outages that were ove a day long and they DO NOT CREDIT the down days. Their internet speeds are all over the place. I want out.

7 years ago

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Walter Toki Fort Collins, CO

The internet speeds dropped to ~1 mps around Dec 28, 2018. I phoned the support number 877-910-6207 and was put on hold. I waited <1 hour before hanging up. Also there was NO response on the their live chat website.

7 years ago

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jason barrett Platteville, CO

Horrible service, horrible customer service. Over priced. If you call you will be on the phone for hours. No one can give you correct information. Nail you when you go over data usage. Avoid this company at all costs.

8 years ago