Name: Rise Broadband
Rating: 1.9

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Drew W Bowker Elgin, TX

slow service and shoddy customer service. I have moved from my house and am trying to cancel service. I've been on hold twice now (called back after 10 mins on hold). Ricardo the customer service rep when i called back claimed he was going to stay on the line with me until it was picked up by a Retention Specialist. Well after 5 mins on hold he is gone too and I am back to this miserable music.

8 years ago

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RONALD B MCDANIEL Alvarado, TX

If you desire lousy Internet service coupled with absolutely horrible customer service filled with deception then rise broadband is who you need to call. I have used rise broadband for 3 years and I am changing providers today. My service once again is interrupted and I am told it will be a week before they can send someone out here to fix my problem. ENOUGH IS ENOUGH.

8 years ago

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Michael Cleburne, TX

Frequent outages. Current outage has been a month. They still expect you to pay your bill while they take forever to find out what the problem is. Calling customer "service" is a joke. Wait an hour plus every time before you get someone, just for them to say "we know there's an outage. We're working on it." There is never an estimate for when it will be done.

8 years ago

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Susan Johnson Crawford, TX

My experience with rise broadband has been horrible! From signing up for 15 mega and only getting 1.5 and being told the monthly charge would be 29.94 a month and getting a bill for 49.94 a month the then cancelling services after 5 days because it is horrible then they trying to charge me a cancellation fee of $10 a month for 2 yrs.. then finally got it cancelled as I was told I had a week to cancel.. but want a full months charge for 5 days of service.. what a joke company!! Do not use them!! Beware

8 years ago

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Richard Baker, NV

Rise has given poor service, frequently it is down, customer service is clueless and you speak to some in a different part of the country each time....like Idaho then Indiana. .then Utah..then Colorado. Thankfully we have gotten a second provider here in rural Northern Nevada. Friends filled a Better Business claim against them...got action. AVOID RISE AT ALL COSTS!

8 years ago

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katelyntucker Manor, TX

I asked for WIFI only. I just learned that for over a year I have been paying for WIFI and a nonexistent phone line. I am not asking to be reimbursed for the phone line I just want it taken off of my bill. They want to charge me a $75 fee to downgrade to a packaged I asked for to begin with.. I called multiple people and no one would fix the issue.

8 years ago

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Denise La Vernia, TX

HORRIBLE service! Been paying for twice the bandwidth we’ve actually been receiving, which seems to be a consistent theme in the reviews. Called to cancel service on 2/23, but fully paid through 2/28. Said service ends immediately- I’d have to call back on 2/28 to cancel otherwise. Also found I was charged a $30 “reconnect fee” due to my husband’s credit card renewal not updated for the autopay. But no alert to tell us! SO glad to be done with them and paying $20 more per month with new company and 5 times the speed! Really would have given them zero stars, but not an option. Good riddance and steer clear!

8 years ago Edited September 14, 2021

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Patrick Mansfield, TX

Rise broadband was one of the only providers in my area. Im used to having comcast with inlimited data. So rise doesnt have unlimited, they give you 200gb a month for internet which is nothing. We use about 500gb a month and they charge us for each gb we go over. No other company does this, most will just throttle the speed if you go over their cap not charge you. Do not use this company for internet at all, if you watch netflix, hulu, youtube and other stream services you will always go over. They have not got with the times and over service from 98.

8 years ago

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Bryce Briscoe Baytown, TX

Rise broadband claims to give you 15mbps when all you ever get is 8-10. They say if they give you 60% of the 15mbps they are within their rights. When I moved to new neighborhood this was one of our only options. Had to sign a two year contract. As homes went up around us the line of sight has been lost to our tower supposedly and they will not let us out of contract. When I talk with customer support, I always get some new excuse or reason why the service is slower. Recommend you stay away from this mediocre at best internet company.

8 years ago

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Marguerite South Jordan, UT

I have been with this company for over a year because I can’t get out of the contract without paying a large amount of money. Customer service and technical support are awful and, after being on hold for over an hour, pretty much nonexistent. Can’t watch Netflix with any other device connected to internet and the internet is constantly not working. When I do get in touch with tech support, I am told to reboot everything. This doesn’t help at all! BE CAREFUL and SMART than me, don’t sign up for this scam.

8 years ago

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Shelly Baggett Granger, TX

My Internet with rise broadband continually run slow. It will work for 68 weeks and then I have another issue with it. Of course when you call them they tell you that a technician will get back with you as soon as they resolve the issue. Unfortunately no one calls back. And every day I call and call and call and the only discount they will give it’s nine dollars for been without Internet for five weeks. If you have an opportunity to go with a different service you should

8 years ago

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Todd mikulenka Evergreen, CO

They were great for 24 months. Now they are terrible. Speeds dropped by 80%. Now at AOL speeds from year 1997. I would highly recommend that you avoid this company as their service is horrible and their tech support can’t do anything, as they play the tier 1, 2, 3 game with zero results. Must avoid company for consumer business. Rating of zero by all categories.

8 years ago

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Jeremiah Esplin Smithfield, UT

I had a terrible experience with the customer service side of this company. I was on hold for 42 min to get hung up on!! Went to live chat and waited 36 min to get no response!!!!! Called again and waited 35 min to get no response. The have been getting a check in the mail and taking a charge out on a card!!! Double paying and no customer service!!! Do not use these guys!!!!

8 years ago

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Chad Moudy Cement, OK

Instead of $59.99 Moth for the bundle with direct I get 2 bill for $100 each and after hours and hours on hold and being promised to be called back, nothing is resolved. They keep Kayla telling me I need to contact DirecTV and when I do they say contact rise rise yesterday tell me there’s absolutely nothing they can do. I’ve had service for three weeks with them it has only worked one of the three weeks

8 years ago

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Kip Capson Blackfoot, ID

Was on hold for 35 minutes trying to cancel pc support that they convienintly added for a extra $10 a month, they have terrible customer support wished I could find a internet provider that would not scam current customers. Was told could lower bill $10 a month with faster speeds if I were a new customer. Please take your business elsewhere I only wished I could tell you where good luck

8 years ago

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Dale Riddle

Very poor customer service. Misled, misinformed, and lied to. Also, their rates kept going up. Expected after the promotional period, but they kept still going up. No explanation when I would call. They said, is was because my promotional period ended, but why multiple increases. My daughter's was even worse. My monthly payment went up to 62/mo. My daughter's went up to 81/mo. Same service yet very different rates. We have both canceled and would highly recommend not to use Rise Broadband.

9 years ago

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Gordon Swanson Shelley, ID

Rise has good customer support, but they have terrible upper management. They are a greedy company never concerned for current customers. They will put so many customers on a tower that it will no longer work and then they say OHHHHHHHHHHHHH lets put you on a different tower. Then you play the circle of hell with them until they threaten to start charging you for service calls. I use the internet to earn a living for my family and I wish there was a company with good internet and integrity. If I had 5.00 for every time my internet quit working with Rise I would not need to work.

9 years ago

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Jim NY

If you live in the Carbondale, CO area, DO NOT bother signing up for this service, as it's completely unreliable. Their tower on the mountain is down - again - and when it goes down, it's literally no service for an unknown and lengthy time. This happened from about mid Feb 17 to almost April 17...literally out. The best they could offer me was a $10/month rebate for the following 6 months . Now it's out again and they have no idea when it will be back up. I am cancelling and going with Hughesnet, which claims to have 5G now. Or it's back to CenturyLink's DSL.

9 years ago

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Jackson O'Bright Grandview, TX

Worst flipping internet ever they charge my family $76 a month for 10mb connection and then I go by speed test.net and they say you get 10mb/s. WAIT A SECOND THAT DOESN'T MEAN SOME PROGRAM DOESN'T SUPPORT THAT SPEED CAUSE THAT'S WHAT THEY TOLD ME WHEN I GET ON ALL BY MYSELF I GET 1MB/S. Say when my brother my father and I get on we each get around 300kb/s and I'm like huh call the guy up to see how to fix it he doesn't know even though he was a nice guy.

9 years ago

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Joey Carlisle McKinney, TX

Cancelled my service and they gave me 30 days to pay termination agreement of $250. No problem with that however I paid on the 31st day and they turned me over to collections. I paid in full and asked when they would remove the satellite dish. After multiple calls to customer service they picked up the dish 5 months later. They only removed the dish. They left the mounting base and coaix cable as well the conduit that the dish mounts to.

9 years ago

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R french

Worst Internet provider I have ever had. I have had their service for over a year, and have yet to have internet access for over two weeks without internet going down. Several times no service for over a week. Same answer every time I call, engineers are aware of the problem. And ask subscribers to be patient. My patient has run out. BBB IS MY NEXT CALL.

9 years ago

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Greg Fort Collins, CO

This was the absolute poorest service I have ever had. company switched names and put me into a 2 year contract without my approval. They also added a service contract without my approval. We asked for voice recording of me saying that I would accept the terms and conditions they could and would not provide it to me. Be of these practices, i also filed a BBB claim on them.

9 years ago

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Loretta Beaty Salt Lake City, UT

Don't use this company. They're a scam. I use xfinity but somehow they got my account information and stole 50 bucks from me. Absolutely terrible customer service. Had to continually follow up to get answers. Even though I don't have an account, they charged my credit card and told me the informant they charged is "proprietary". If you're going to steal my money you should tell me what I an freaking paying for! Absolutely crooked company.

9 years ago

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Helena Lynn Janzen Klassen Peabody, KS

Customer service is terrible. The day someone came to install, I got a cheaper promo in the mail. I called that day to ask if I could switch, and called every week for 3 weeks with no callback. Finally talked to someone & was told that deal is not available to me. And no apology for not getting a callback. Oh, and there's little charges they add on so the promo price isn't what you'll end up paying.If I wasn't locked into a contract, I would drop them.

9 years ago

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Pam H. Granbury, TX

This is the worst internet service! I did a speed test today with an Apple representative on with me & tested 3.5 download speed & .7 upload speeds!!! Horrible! I want to develop a small business working from home, turning my photos into art to sell but I guess this is not possible now? Surely, with many people living in rural areas, there is a better internet option out there!!! Don't go with Rise!

9 years ago

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chi

very slow service...tried to improve it but didn't work. They say they they have a better service now but want more money for it but don't advertise the speed so can expect it is still slow. Called customer service...no call for over a half an hour...called back and place on hold forever...still holding. the speed and the service stink... never think about using them unless you have no choice...just sell you laptop and forget the web... have some peace of mind or relocate to where you can get cable or otherwise. As bad for customer service as verizon

9 years ago

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Patrick Allen Pflugerville, TX

I live on the outer area of town where traditional high speed internet service is not available. I received a mail flier advertising this products availability at my address. However when I called I was informed that the fliers had been sent to the wrong area and that my location was not serviced. What is really sad about this is I expected that responce when I called. A couple of years ago I got the same flier and had the same results. Very disappointed.

9 years ago

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Jake Carson City, NV

We literally have dial up speeds at best 99% of the time, we have had techs out to our house and are always told 'your towers need to be upgraded' and it never happens... Every time we complain they find a way to turn our speed up for a few days and then it slows to a trickle..... Its a joke, its scam and no one seems to care..... This is our second round with this provider and its been a joke from start to finish, they know they have you by the short hairs in rural America where you have little choice...

9 years ago

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chad howe Lennox, SD

Terrible service, paid for $80.00 per month for 15mbps and was lucky to get 0.8 mbps. 2 months of this and I canceled my service due to lack of internet service and they nailed me with a 240.00 early termination of contract. They also where going to credit me for the poor service and then backed out of that. Very poor business ethics I will never deal with this company again

10 years ago

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Amelia C Mobile, AL

My family and I love spending nights in watching movies and love the fast speed internet as it makes movie nights so relaxing. No buffering or issues!

4 years ago

Reply from Rise Broadband

Thank you so much for recommending Rise Broadband! We are so pleased that you are happy with your service. We appreciate you taking the time to give us such a great review. Have a great day!

Feb. 11th, 2022

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Rischelle Mikkelson American Fork, UT

When it worked, it was fine service. However, we had a lot of troubles with consistent service. Because I require internet to work at home, good internet service was a must. They simply didn’t have the speeds I needed so I switched providers.

7 years ago

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Sherry Marco Georgetown, TX

Unreliable internet since day 1. Can't seem to resolve the issue. I work from home and reliable internet is a necessity. Losing internet is a DAILY issue. I call, I email... It is not improving. If you need consistent internet service, look elsewhere.

4 years ago

Reply from Rise Broadband

We are terribly sorry you had an unsatisfactory experience with us, and we'd like to make things right. Please provide your account information to us at the email address feedback@risebroadband.com and we will be more than happy to assist you.

Regards,
Rise Broadband

Mar. 31st, 2022

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Kimberly Rush Chicago, IL

Kept me well informed of arrival, installer was considerate and very helpful, made sure everything was up and running

4 years ago

Reply from Rise Broadband

Kimberly Rush , We appreciate you taking the time to leave a review for our company! We always do our best to provide the best experience possible for all of our customers, and we are glad to hear that you had a positive experience as well. If you have any questions or concerns, please feel free to reach out to us at 844-411-7473 and we will be more than happy to assist you.

Nov. 17th, 2021

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James Dunn Lubbock, TX

Having issues with hooking up my ring . Spent a few hours on the phone with ring and my chime worked fine on my hotspot . Called rise and revived no help at all . I have only had service with them for a week and will be canceling it .

5 years ago

Reply from Rise Broadband

Thank you very much for providing your feedback and letting us know about this issue, James . We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us regarding your concerns. We'd like to provide further assistance. Please email your account information to us at feedback@risebroadband.com and we will be more than happy to assist you.

Thank you,
Rise Broadband

Sep. 2nd, 2021

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Rebecca Stedman Arlington, TX

I’m pretty sure AOL dial up was better than this company! When you call in to report an outage (twice a week) the people are nice and when you call to cancel your service they are great and lower the monthly fee. That is my only positive experience since I’ve been a customer. Why is there a tower outage several times a week???

5 years ago

Reply from Rise Broadband

Thank you very much for providing your feedback and letting us know about this issue, Rebecca . We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us regarding your concerns. We'd like to provide further assistance. Please email your account information to us at feedback@risebroadband.com and we will be more than happy to assist you.

Thank you,
Rise Broadband

Aug. 13th, 2021

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I have to wait now Fort Worth, TX

They offer us a speed of about 480kb/s. They will not aid us in costumer service or help with better speeds in our hard to reach area. Our TV’s and online games currently do not work, so we are now considering switching to any other provider out there that can at least try to do their job.

5 years ago

Reply from Rise Broadband

Thank you very much for providing your feedback and letting us know about this issue. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us regarding your concerns. Please feel free to provide your account information to us at the email address feedback@risebroadband.com and we will be more than happy to assist you.

Thank you,
Rise Broadband

Jun. 14th, 2021

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Paul Monica Desfosses Ogden, UT

After 12 years of service we received a letter stating our service would be canceled in 10 days with no explanation. We had never been late with our payments. We have no other options for internet. We've been waiting for over 6 weeks for a call back. If you can go with someone else, I would.

5 years ago

Reply from Rise Broadband

Paul, we are terribly sorry this is happening to you. Unfortunately the tower where our equipment is mounted is no longer allowing us to continue transmitting from their location. We have tried to move all of our customers in this area to another location, but in some case we have no other options. We are often given very little notice from the tower host that they are not renewing our contracts and requiring us to remove our equipment from their tower. We are truly sorry that this is the case, and we hate to lose you as a long time customer. We really wish we could continue to provide you with broadband services, If you would like to speak with someone regarding the situation I can send you a private message to get your contact information so we can reach out.

Thank you,
Rise Broadband

May. 5th, 2021

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Regina Bowling ,

My experience was amazing from start to finish!! I finally have reliable internet!! Thank you, thank you, thank you!!!!

6 years ago

Reply from Rise Broadband

Regina, Thank you so much for recommending Rise Broadband! We are so pleased that you are happy with your service. Do you know about our referral program? Refer a friend or neighbor and get $50 for every referral. See our website for more information. Thank you for being a loyal Rise Broadband customer. Have a great day!

Oct. 16th, 2020

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Nano Sleep Caddo Mills, TX

Jun 10, 2002. Speeds were good for a week or so. I'm currently getting 0.17Mbit download speeds. I'm paying $90/month for this crap. I don't have any other option for internet in my rural location, and Rise knows this. So it's a case of take what we offer or get nothing. I'm looking to install a tower so I can move to another provider.

6 years ago

Reply from Rise Broadband

Nano , We are terribly sorry you had an unsatisfactory experience with us. Thank you for letting us know how we can do better in the future.

Thank you,
Rise Broadband

Aug. 10th, 2020

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mcastle Brandon, MS

Always "set high standards for themselves", but obviously do not try to meet those standards, and really do not appear to care when they do not meet them. Apologies are cheap platitudes. Appear to be all about growth, with service being very low on the priority list.

6 years ago

Reply from Rise Broadband

Thank you for providing your feedback and letting us know about this issue, Mcastle. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Please get in touch with us on (844) 411-7473 and we'd be happy to help you out.

Regards,

Rise Broadband

May. 26th, 2020

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The Void Dallas, TX

Only giving it a one star because negative options aren’t available. Constantly my download speeds are less than 1 mbps. All day everyday. Don’t waste your money. Amazing at how horrible they are. Third world countries provide better internet.

6 years ago

Reply from Rise Broadband

Thank you very much for providing your feedback and letting us know about this issue, The . We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us regarding your concerns. Please feel free to provide your account information to us at the email address feedback@risebroadband.com and we will be more than happy to assist you.

Thank you,

Rise Broadband

May. 20th, 2020

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Michel Schmutz Longmont, CO

I have had Rise for 4 + years. Slow does not even begin to describe my 50mb service contract. I'm lucky if I get 3mb on a good day. I have called numerous times and always the same story. I suggest if you are looking for internet service, look elsewhere!

6 years ago

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dmota Meadow Grove, NE

Since school has been canceled the internet never works. My kids need to be on for classes but now they miss classes because the internet is always down. You can't call because they never answer their phones. I waited for over a hour and my call was never answered. Worse internet.

6 years ago

Reply from Rise Broadband

dmota, Thank you very much for providing your feedback and letting us know about this issue. I am sending you a private message to gather more information for our support team so they may work on a resolution to your concerns.

Thank you,
Rise Broadband

Apr. 2nd, 2020

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Belle Lilly Homer Glen, IL

Slowest internet service I have ever had with the most outages. Technical support only ever says to unplug router and plug it back in. This does not fix bad internet service. Web pages take 5 minutes to load. Can't stream from any provider.

6 years ago

Reply from Rise Broadband

Thank you very much for providing your feedback and letting us know about this issue, Billy . We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us regarding your concerns. Please feel free to provide your account information to us at the email address and we will be more than happy to assist you.

Thank you,

Rise Broadband

Feb. 7th, 2020

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Richard M DenBleyker Keenesburg, CO

As you can see from the low rating, Rise Broadband provides very poor service. We pay for 20 MPS, but rarely see anything about 5 MPS (usually around 3 and has been low as .6. Yes, .6!) Unfortunately, there is little choice other than expensive & restrictive satellite internet.

6 years ago

Reply from Rise Broadband

Dear Richard, Thank you for your feedback. We are sorry to hear that this has been your experience with our service and would like an opportunity to address your concerns, and will be sending you a private message regarding this.

Jan. 13th, 2020

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Brad Miller Waterloo, IA

It worked great for 2-3 months and now doesn't work for squat. Can not even speed test half of the day then maybe it works for hour or two then back in and out. Customer service wants to charge me more money to fix it which is an absolute joke. NEVER NEVER NEVER get service with these people NEVER NEVER NEVER .

6 years ago

Reply from Rise Broadband

Dear Brad, Thank you for your feedback. We are sorry to hear that this has been your experience with our service and would like an opportunity to address your concerns, and will be sending you a private message regarding this.

Jan. 6th, 2020

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Ronda McGaugh Sanger, TX

They were timely & friendly. Great prices for amount of data. Have recommended them to many People.

7 years ago

Reply from Rise Broadband

Ronda, Thank you so much for your 5 star rating! We are so pleased that you are happy with your service. Do you know about our referral program? Refer a friend or neighbor and get $50 for every referral. Here's more information: Thank you for being a loyal Rise Broadband customer. Have a great day!

Sep. 24th, 2019

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William P Harper Caldwell, TX

The experience has been fantastic, showed up when scheduled and great speeds for out here in the boon docks

7 years ago

Reply from Rise Broadband

William, Thank you so much for your 5 star rating! We are so pleased that you are happy with your service. Do you know about our referral program? Refer a friend or neighbor and get $50 for every referral. Here's more information: Thank you for being a loyal Rise Broadband customer. Have a great day!

Sep. 11th, 2019

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Ricky Polser Leonard, TX

How about zero stars? I live in Leonard Texas and the only way this company existed this long is because they or their parent company (JAB) buys out the competition. They suck. They have always sucked. Their days are numbered. The only way they are an option is as a last resort.

7 years ago Edited September 14, 2021

Reply from Rise Broadband

Dear Ricky, We are sincerely sorry to hear that this has been your experience with us. We would love for an opportunity to address your concerns and will be sending you a private message regarding this.

Aug. 20th, 2019

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Layne P Whitesboro, TX

Rise Broadband is one of the worst companies I have ever dealt with. Their internet service is constantly going down and then to get it restarted at the house took hours on hold and days of waiting for tech support to come out. Their customer service is beyond horrific as is their internet service.

7 years ago