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Comcast Xfinity Internet

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6.0

Overall Score

Author: Kalicia Bateman

LAST UPDATED: April 19th, 2022

Comcast is a major force in the telecommunications industry because of its large service area and the sheer number of customers it has served. If you've ever researched internet packages, Comcast has likely come up.

The company's regular rates start at $49.95 per month. You can bundle TV, phone, and home security services with its internet.

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The Comcast Company has two major parts: Comcast Cable and NBC Universal. These two parts work together to bring all of the various types of media to homes across the United States.

Xfinity is a part of Comcast Cable and brings phone, TV service, home automation, and high-speed internet to customers. A variety of package options are available depending on the speeds and features accessible in your area.

Xfinity has a commitment to great service that is backed by a money-back guarantee.

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The Good

  • High Speeds
  • High Availability
  • Security
  • Xfinity Bundle Advantages
  • Contract-Free Option

High Speeds

Xfinity Internet offers some of the highest speeds in the industry. Its internet plans are organized by speed.

  • 25 Mbps (~$40 per month)
  • 100 Mbps (~$45 per month)
  • 200 Mbps (~$60 per month)
  • 300 Mbps (~$70 per month)
  • 600 Mbps (~$80 per month)
  • 1,000 Mbps (~$84.99– $90 per month)
  • 2,000 Mbps (~$299.95 per month)

Keep in mind that this pricing information is only for the first 12 months and the pricing will depend on your location and contract length. Some plans may not be available in some areas. These prices can change depending on your timing.

Equipment, installation, and activation fees also apply in some cases—more on that below.

High Availability

Since Xfinity is a large entity in the ISP industry, it covers a huge area across the United States: it's available in 39 states. With that large area coverage comes a lot of variation in upload speeds and download speeds available to you.

Xfinity doesn't have solid available speeds until it conducts a speed test for a specific address. This can be an obstacle if you're looking at internet options but aren't certain about your future zip code.

But, it's also a benefit because customers don't have to pay a fee for a certain speed package unavailable in their area. The price for an internet plan depends on the internet speed that's available; you won't overpay for Mbps that you're not receiving in your location.

When choosing a speed, you should consider whether multiple devices will access the internet. Xfinity provides general package information to give you an idea of what you might pay for certain areas.

Security

Along with quick internet speeds for reasonable prices, Xfinity also promises internet security.

Xfinity has partnered with Norton Antivirus to bring their customers online protection. These security measures are easily downloaded onto any computer or device once you've chosen your package.

The cost of this software is included in the monthly Xfinity bill. There is no additional charge for this security service.

Free security is a big bonus that could keep you safe from theft and viruses.

Bundling Advantages

Like many other internet service providers, Xfinity offers additional services, like cable, in addition to its high-speed internet. 

But if you think cable is antiquated, that's not your only bundling option with Xfinity. Xfinity has the option for customers to stream hundreds of channels and videos to view in their own homes through Xfinity TV service, the Xfinity Stream app, Xfinity Instant TV, or Xfinity Cable TV. 

Xfinity packages offer the customer more than one of these services. If you choose to add on more services through Xfinity, they're typically bundled at a lower price. This is a huge benefit if you're hunting for several new services, but it's a downside if you're not. 

If you strictly want internet service, you might be missing out on some promotions and better deals.

Contract-Free Option

If you don't plan on staying with Xfinity, or if you plan on moving shortly, you can choose an Xfinity plan with no contract. Customers who choose this option will pay a higher monthly rate, but this is a convenient choice for those who dislike being locked into a contract that may raise rates.

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The Bad

  • Data Limits
  • Fees
  • State Coverage

Data Limits

Xfinity does not offer unlimited data. It has implemented data limits. Some of these data caps are as high as 1 TB. 

Xfinity also requires a one- to two-year contract on many of its packages. Some other internet service providers do not have data limits or require contracts, so if you're wary of committing to an ISP long-term, so this may offputting.

Fees

Xfinity's service has a few costs that customers consider hidden fees. While these aren't technically "hidden fees" because they are mentioned in Xfinity's contracts, users sometimes see them as abrupt and unfair:

  • Installation fee. This can be negotiable, but technicians typically charge a $60.00 fee to install Xfinity. Customers can opt for a do-it-yourself kit for a cheaper cost.
  • Reactivation fee. If a customer temporarily turns off their service, Xfinity charges a small reactivation fee.
  • Equipment fee. If you choose to rent Xfinity gateway, the provider's 2-in-1 modem/router, you'll pay a monthly rental price. Customers looking to lower their bill should purchase their own compatible equipment upfront.
  • Xfinity TV fees. Xfinity charges several fees for add-on TV service, including premium channels and DVR.
  • Late payment fee. Xfinity will charge an add-on of $10.00 if a customer pays their bill late.
  • Early termination fee. Xfinity Internet offers customers a 1-year contract where their price is locked in for that year. However, if the customer needs to end the contract early, they are subject to an early termination fee.

You might also see fees such as a Broadcast TV fee, Federal Universal Service Fund (FUSF) fee, Regional Sports Network fee, Rental fee, and more. Check your specific Xfinity package, and be aware that many rates are negotiable.

State Coverage

While Xfinity is available in 39 states, some of its competitors are available in all 50. These variables can be a disadvantage and a reason that customers search for other internet service providers for their needs.

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The Bottom Line

If you're looking at a few different internet service providers, it can be frustrating to figure out what type of package you can get in your area and how much you'll have to pay. Xfinity requires a contract, has data limits, and isn't available in all 50 states.

However, customers who choose Xfinity Internet will enjoy a host of benefits and features like Norton Antivirus software, access to hotspots across the country, and a money-back guarantee. We recommend checking out Xfinity's services to see if they are a good fit for you. 

Be sure you understand the terms of your internet service agreement and whether there are additional fees, like an installation fee or surcharges for a modem and router.

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Star Rating

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3.3

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1,357 Reviews

Review Breakdown

5 grade

28%

4 grade

22%

3 grade

19%

2 grade

10%

1 grade

21%

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Kathy Kerber Olympia, WA

Comcast is basically the only viable choice in my area for high speed internet. I'm giving them a 3 star rating only because there are few outages. Whenever I have had a problem, it has been an absolute pain to deal with them, and returning equipment? Oh my. just kill me now. lol. I waited nearly an hour in my local store to return equipment which then was not reported returned and I had to then call and advocate for myself to get the charge reversed. But they do have good techs, and since there isn't much choice, you just suck it up and pay and hope for the best. A company with a monopoly on a service could provide cruddy reliability along with exorbitant fees and get away with it. They deserve the three stars because you can count on staying connected 99% of the time. I'd give them four stars is they had decent customer service and I felt like an actual person....with some value...when I talk to them.

4 years ago

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Mariza Tan Alexandria, VA

When I talked to “Joe” & he couldn’t fix my internet speed, he said he’ll connect me to somebody good with internet connection. After waiting to be connected for more than 15 mins. , d line went dead & I’ve never heard from Joe nor that somebody! I was so pissed. Finally after calling customer service several times (talking to a machine is a pain in d neck! It’s faster to talk to a representative!!!) a technician named Jong came to my apartment! He’s d best tech I’ve encountered from Comcast. He dealt & fixed d problem like he’s doing it for his own family! He even came back d 2nd time that day to make sure it’s running well, even fixed d wall socket! I give him lots of credits! Hey Comcast! He deserves a raise! Employees who works for Comcast commented that their customer service sucks! It’s faster to talk to a representative right away than being stupid talking to a machine that u have to repeat everything over & over! It’s annoying & a waste of time! If not for Jong, I would probably switch to another company. That Joe needs to be reprimanded & take a class how to handle customer professionally

6 years ago

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R. Coon

Similar to CenturyLink I only used their most basic service. I have used Comcast as internet only and with bundled voip phone. Sales people try to tell me I won't be happy with basic service and need something faster but basic service has always worked when there is not a wiring problem on their end. They do eventually fix things if I could prove it was their problem. They were great at hiking prices and adding fees and "rental" expenses until I was paying double what we originally agreed on. In the end it was cost rather than service that lost my business. I highly recommend buying your own modem to avoid excessive rental fees and using a seperate voip provider so you can keep your phone number and are not locked into using Comcast when they start jacking your monthly bill up.

6 years ago

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Steve Ashby Portland, OR

We have had Comcast Xfinity for many years. While their service and equipment has improved, I feel like Xfinity is turning into a hub for streaming services and the free local channels. I'm about to access all of the streaming services through the apps feature. Netflix and Amazon are available through the voice feature...other apps don't work with the voice. Equipment updates have gotten much easier, but I still have old equipment attached to the side of my house that they don't want to come get.

5 years ago Edited September 14, 2021

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Charles Stokes Bloomington, IL

The product is ok. The website is awful, had to use telephone to set up automatic payment and was unable to talk to a human. I have Comcast in both Florida and Illinois. Unable to link the two accounts. Online help much too limited. Also, in Illinois, the technician did not practice social distancing on March 23 when he came to install. I had to sterilize a lot of stuff. He was not trained ok to be in peoples homes on that date.

6 years ago

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Randy Federspill Fredericksburg, VA

I have had Comcast for 15 years because they are the only provider in my area. Their service has improved some, their services and equipment also has improved since the first day, their prices for comparable services at other locations with other providers SUCKS! So if I had to break it down service quality has moved from 1 to 3, but value to services is 1 or zero.

6 years ago

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Nancy Spokane, WA

The service was excellent. Until I wanted to add internet to my plan. They sold me a package that didn’t exist. I got a bill over $300.00. I called & they sold me a different package that didn’t exist. Got the same high bill again. When they finally sorted it out. They still expected me to pay the $600.00 for their 2 mess ups. I ended up.being disconnected and went with Directv & CenturyLink. Xfinity is crooked. BEWARE!

6 years ago

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Gary Garner

Marginally satisfactory. It takes 10-15 minutes in a phone maze to get to a live person who is usually in a foreign country, usually the Philippines. Once gotten ahold of, they are efficient and get the job done. I think that their service is overpriced. The TV box locks up 5-6 times a year. Internet is solid and reliable. After a recent boost in pricing, I purchased my own modem.

6 years ago

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Elizabeth M. Lake Worth, FL

I love Xfinity but I'm already getting sick of the fact that they increased the bill for no reason. On my bill, it keep saying "one time fee" but it doesn't explain what it is for. That's basically stealing money from me without giving me the proper knowledge of what I agreed to when I sign up for Xfinity. They need to stop increasing the bill and only charge us what we agreed.

6 years ago

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John Burnside Colorado Springs, CO

For about 3 years I had Comcast and experienced much slower internet speeds than what I was paying for. The 3rd time I called to complain in a two year period, the customer service rep put me on hold for 20 minutes to check something out that didn't seem correct. She came back on to explain that the IMEI for my router didn't match what they had in their system. She corrected it and I immediately got the speed I had been paying for for 2 years. The previous two calls had done nothing to get Comcast to fix a problem that was caused by them in their record keeping.

7 years ago

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Layne Magna, UT

I've been a customer for over 10 years, haven't had many technical problems with them. They have been good in that respect. I'm just not happy with their billing practices. I hate how they will increase the rates and won't work with you if you miss the renewal date. I am also not happy to find out they are limited the amount of data you can use each month. We found out we have a terabyte limit and if we want unlimited then we have to pay even more money to them.

7 years ago

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phyllis

I like that they give you a refund if your service is disconnected, by fault of weather. They do charge you for 140 channels. Most of the 140 channels are in Spanish. You can't get FOX news, CNN, or MSNBC news unless you pay more in fees. I only watch the news. Its ridiculous that customers have to pay extra money in cable just to watch the news. I can see if I wanted the golf channel or tennis channel that you would have to pay extra. But, I don't even have one (1) movie channel and I still have to pay extra for FOX and CNN news.

7 years ago

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Charles Festi

Upgraded my speed to 100 mbps. This should be plenty for multiple people to be streaming at once and for online gaming, but the internet always gets slower when more people are on it and online gaming is worthless unless you are home alone and even then it is sometimes slow. There are times when the internet just stops working as well and I have to reset the modem. It works good most of the time though.

8 years ago

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Christopher Haueter Salt Lake City, UT

Comcast isn't the worst place to get internet but it sure isn't the best. Internet speeds are okay but at our house, you need to be pretty close to the router for it to be a good connection and then sometimes even then it can get bad, when more than 3 or 4 people are using the same internet. Costumer service is okay, they will fix stuff when they schedule it but getting a hold of the right branch of customer service is not an easy task.

9 years ago

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Steve S San Jose, CA

I have used Xfinity in many of my houses in the past. I have used Xfinity this most recent time, for the past 5 years at the same location. Overall the system signal strength for internet is terrible. I now have to work from home (for the past 2 years due to covid) and I keep getting disconnected. The wireless router that I used, and I upgraded to the latest version from Xfinity, is only slightly better than the older technology hardware that I had. To be honest, if I had a viable alternative to Xfinity, I would be gone. Oh, and paying $325 / month for internet and cable TV is ridiculous.

4 years ago

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KERRY OWENS Texas City, TX

OVERALL COMCAST, BECAUSE OF LIMITED OPTIONS IS THE BEST OPTION FOR ME HOWEVER, THEY OPERATE ON ONE FIX FOR EVERYONE INSTEAD OF LOOKING AT IT ON AN INDIVIDUAL BASIS. I USED MY EMAIL AS A MESSAGING OPTION FOR MY ELDERLY FATHER AS HE DOESN'T HAVE ACCESS TO A COMPUTER. THAT WORKED WELL UNTIL THEY STARTED USING MY DEBIT CARD ON FILE TO PAY HIS BILL (3 MONTHS) WHEN I BROUGHT IT TO THEIR ATTENTION THEY OFFERED NO REFUND TO MY ACCOUNT . NO RATIONAL CONVERSATIONS WERE CONDUCTED WITH THEM, JUST A BUNCH OF DOUBLE SPEAK AND DENIAL COCERNING MY REQUEST FOR A REFUND OR CREDIT TO MY ACCOUNT, THAT AND SEVERAL HANG UPS AND ALLEDGED DROPPED CALLS. VERY FRUSTRATED BUT, THIS IS WHAT WE GET WHEN THERE IS LIMITED COMPETISION .

4 years ago

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Yooper Colorado Colorado Springs, CO

This is our current provider, we have had Comcast for several years and get pretty good service from them. The speed provided is always a little more than we are paying for so that helps also. The problems they have are associated with bandwidth, I mean, it increases at random times and decreases at random times. My wife uses it to work from home since Covid started and for the most part has a reliable connection. Tbiggest shortcome is that when their system fails they always blaim it on my equipment. I replaced good equipment with great equipment to fix a failure they said was on my end and the great equipment has the same problems. They tell me that my equipment is why their internet stops and my neighbor loses her internet at the same time with (rented from Comcast) equipment. Is it my equipment that caused my neighbor's connection to fail?

4 years ago

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Jessica Dry New Market, MD

We've had a triple bundle with Xfinity for over 13 years and everything has been great. We recently decided to move our 5 cell phone lines from Verizon to Xfinity and are now saving $100 per month. Switching however has been challenging. We spent over 7 hours in the store across 3 visits to get things sorted out. Remaining issues are: my husband and I are unable to set up our Samsung S9 phones with voicemail. So, when we don't answer, the carrier tells the caller that our lines are not in service. I've called and called and it remains a problem. One of our sons opted for the free Samsung when he switched. It died 6 hours later and Xfinity said we have to sort it out with Samsung. Totally subpar device. Samsung had me take it to a certified technician who told me it had a faulty screen but that they can't get any to replace it. So! We are stuck with this non-working phone for 2 years. To me, Xfinity should have taken the phone back. This review would have been 4 or 5 stars if they had.

4 years ago

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M.L.G. San Francisco, CA

I am a recent Xfinity customer. To be honest, I didn't realize it is just Comcast at first. That was a red flag for sure. I needed high-speed internet for work when we began working from home. Xfinity, was the only company that could provide it. I had to sign a contract for a year, in order to get a reduced price. It's still, expensive though. If, I owned a TV I could get their free streaming movies. Which, would make it a better deal without cable. The fact that it doesn't offer an included streaming service online makes no sense in this day and age. The service is not as fast as it should be consistently. The connection also drops frequently. When it works well. It works well. Which, is more often than not. The company's automated attendant can be a real pain, and has made it so I avoid calling for as long as I can.

4 years ago

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Stephen Thompson

Was a customer of Xfinity for 15 years in 2 different locations. Had their bundled package for about 5 years. The service technician that installed our wiring in the second home was a train wreck - wanted to run the wires on the outside of the sheetrock in our totally finished basement. I had to get a little nasty with him , and then he finally "found " a way to fish the wires through the wall. He was new and lazy. Like most internet providers, you are bombarded with sales calls (trying to upsell). On a positive note, when I've needed to go into the local office , the staff is always very helpful and responsive.

4 years ago

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Grace Citrus Heights, CA

Right now I am a bit disappointed in Xfinity. I have internet only for the past ten months and pay $107.00 a month for this single service. My family and coworkers told me I was paying too much and should change my place. I don't even have cable. I called Xfinity and was told I was in luck as they were having a special where I could have the same service for only $50. Per month, under half of what I have been paying. I asked the rep why my bill was so high all this time. He said it was because when I signed up I did so on a special then as well. I was getting a 50 percent break on my bill. So that meant internet service during the middle of the pandemic had to be approximately $220. For internet alone. I feel this rep was not being truthful or Xfinity ought to be ashame of themselves.

4 years ago

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DW Rochester, MI

Comcast will invoice you for a $100 set up fee, regardless of whether there was an outside issue with wiring -- which they claim would not be a customer charge. So watch your first invoice from them: They will bill you anyway. Comcast will also bill you a full month when you stop service, unless you give them a full 5 to 7 days notice. They will stop your service, but charge you those extra days, even though all they have to do is flip a switch. If you've been a loyal customer, Comcast will not give you any deals. In fact, one time, I quit their service, after calling the "Loyalty" dept, to see if they would lower the price based on my intent to leave. (All my friends said they would give you a deal if you are on your way out. They did not.) On the positive side, Comcast allowed me to exit an alarm contract when I was laid off work for two years; so for that, I was thankful, and came back to them when I was working again. From what I understand, Comcast has the best internet in my area (for reliability) compared to two competitors. For TV, I had it a few times, but it's expensive, so I stopped.

4 years ago

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Asher Pappas Sandy, UT

Their internet cuts out terribly in my area (sandy, Utah) but seems to work great in other areas. I just canceled my service and their agents were very helpful and understanding, they even waived the cancelation fees! They're worth a try for sure. I would recommend a Fiber internet such as centurylink or Google fiber over xfinity though.

6 years ago

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Darlene Floriano Madera, CA

Their bandwidth is horrible. It will start going down and then I have to call. They say they have to refresh in their side. No other company I’ve had internet through has had to do this. Unfortunately it is the only option I have at the moment.

6 years ago

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Cf

The customer service is good. I like being able to go into the store and talk to someone in person. That is a huge benefit. The customer service reps are courteous and well trained. The internet service is better than Centurylink. There are many downtimes. It's expensive and you have to call often to find the best price.

6 years ago

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Donna Murrill

Internet is fast --- there is a gamer in the family who loves that. But it goes down up to 15 times per day. Customer service is NOT good. Try working for the person paying the bills instead of trying to do as little as possible to spend any money.

6 years ago

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Paul S. Schaumburg, IL

they have upgraded out speed a few times in the five years that we have had them. They can improve by eliminating outages. We are always aggravated when out Internet connection goes out. It seems to occur about 8 out of 12 months.

6 years ago

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David Perrin RN

Way too expensive. They create bundles of internet and or TV to keep the cost as high as they can. Not very much competition around. Plus if your late on the bill they just let it roll over without good follow up calls. So if you forget you could end up with 300 to 500 dollar bills.

7 years ago

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Anne Frank Colorado Springs, CO

Combination of services, hower the billing jumps drasticly after the promotion goes away and their is no negoiation available. Unless you cut your tv service. Then only thing to watch on tv is pretty much crap. So there it is.

7 years ago

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Angie L Hanzel Saratoga Springs, UT

We have had Comcast as our Internet Provider for over 8 years. Overall it hasn't been too bad but we have had several times when our Internet has been slow. They have been good to work with us though on replacing modems or to trouble shoot .

7 years ago

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Emerald Scott West Jordan, UT

The internet is the best for the price, but their customer service over the phones is the worst I've had to deal with in a long time. It takes hours to get anything done that way. If you want something it's best to just go to a store and talk to a person directly.

8 years ago

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Derek Heiner Centerville, UT

I've been using Xfinity internet for a couple of months now and most of the time it runs really well, other times it will randomly go out for no reason. I feel like I'm spending too much for fast internet for it to go out for no reason.

8 years ago

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Doyal Stewart Salt Lake City, UT

For a long time, and still is the case in a lot of places in Utah, the only internet options were Comcast and CenturyLink. Comcast was the better choice out of the two. Comcast offered higher internet that didn't cut out as often. They were a bit more expensive, but worth it. I no longer have Comcast however, and am happier with what I have now.

9 years ago

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Kory Staheli

I have generally been pleased with Xfinity as our Internet provider. I am pleased with the speed but too often (more than once a day) I get the "no internet connection" message and have to take the time to reconnect. I'm almost always able to reconnect within a minute or two, but it's frustrating and time consuming.

9 years ago

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PolliAnne Parte Altamonte Springs, FL

It's almost impossible to talk to a real customer service representative on the phone. They are usually very helpful when you do however it appears that one price of service is agreed on but the company continues to charge you at a much higher rate and the service representative can't explain why. This has happened more than once. Well,,,, its time to cut the cable because I can't afford them anymore. Their product is good but their cost is outrageous.

4 years ago

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Robbie Essex, CT

I haven't had to deal with them recently, thank goodness. But generally, their rates are too high and it was getting harder to contact them. They try to drive everything through the internet. Some people like my mother are not computer literate. I dread the next time they replace the equipment and mail a box [like they did for my mother] and no help hooking it up or something else goes wrong.

4 years ago

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K R CA

Usually providers are quality with internet speed I line in a semi rural community in the outer edge of the big city in New Mexico lately the connection has been very spoty and unreliable. They used to have highly secure hotspots availability for the community and not have in my best deduction been lacking in security periodicals leading to the increase in customer complaints and adding the option to turn off the hotspots availability.

4 years ago

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kate Santa Clara, CA

i've been a loyal comcast customer for both my home and small business. overall the experience has been good but not great due to the periodic loss or instability of their internet connection. before the pandemic this may not be as significant but now that majority of my business is dependent on good internet connection, this has become a more significant problem and therefore the loss of two stars.

4 years ago

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Jason Walker LaFayette, GA

I'm an Xfinity internet customer in Georgia. My service is excellent and outages are very rare. Speed is generally terrific. Where Comcast / Xfinity fails is virtually any time you need to interact with them personally. Customer service remains remarkably poor and if not for the quality of service in this area I'd drop Comcast like a hot rock. Every time I deal with Comcast it makes me angry, so I cannot leave anything greater than a 3 star review despite the service itself working fine.

4 years ago

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Allison Ager Tallahassee, FL

Comcast/Xfinity is simply frustrating. There are not a lot of choices where I live, so i'm stuck with them. Internet drops frequently for no apparent reason....taking about 10 minutes for everything to reboot. Prices soar after your contract period ends...then you spend 50 minutes on the phone trying to find a 'package' that's more resonable. Speed is good, customer service is lacking.

4 years ago

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Cam Hall Palmyra, VA

Comcast has great performance when it works, but you are SOL if there’s issues with your service. My internet went down once a week for 4 straight weeks, and no customer service rep could tell me why. After going down intermittently for the next 6 months without any reason why, if this was going to be a continuing issue, I called threatening to leave and they just let me leave. It’s a good connection, but the availability and service are not where they need to be for a professional.

4 years ago

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No Name Goshen, IN

Much better than Spectrum but still has room for improvement. Not user friendly when setting up an account and having to set up the cable and wifi. Technology is supposed to be easier, however people (the business and the customer) make it much harder than it has to be. I prefer to call them and they do it all, why should the customer be involved for set up anyway, lol. We are still assessing this cable and wifi company, but it does seem better (much better) than Spectrum.

4 years ago

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mccandless24 Kaysville, UT

We are limited in choices for internet but have had Xfinity for the past few years. It has been fine not as fast as I thought it would be even though we are paying for a quicker connection. The deals are great until they expire then the price jumps quite a bit. We have usually committed to another deal at that point, but if I had more options I would probably try to find something else.

6 years ago

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Tim Berrett American Fork, UT

We switch to xfinity for internet less than one year ago. We opted for a a month-to-month plan which is a little more expensive, but we don't like being locked into anything. The internet has been consistent in the bandwidth provided with both upload and download speeds. We were dissatisfied with the burying of the installation which was months late and the final result is anything but elegant in how it comes into our home. For this I am removing 2 stars. Their customer service is not great either.

7 years ago

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Kristiane R Durfey Pleasant Grove, UT

We currently have our internet with Comcast Xfinity and I'm a little torn with them. When the internet works we love it but it tends to go down on a regular basis. We have 2 computers, 4 TV's and 9 phones/tablets in our home so we are using the internet and WiFi constantly. Pretty frustrating when you're watching Netflix and the internet just quits working and shuts off and you have to re-scan and re-set the internet connection. Like I said when it works it's great, but tends to shut off frequently.

7 years ago

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Leslee Muramoto Draper, UT

We switched to Xfinity from CenturyLink and although the speed is much faster than what we had, we have issues with the wifi reaching the whole house, which can be a problem when the kids are complaining about the PS4 not having wifi upstairs! I’m debating buying a wifi extender (which adds to the cost). I do like that I have access on my phone to check the account and the devices using wifi, etc and we don’t have issues with streaming on the tv like we used to with CenturyLink. (Probably due to the internet speed)

7 years ago

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Melinda American Fork, UT

I have mixed feelings about Comcast/Xfinity. My biggest complaint is that they raise the price of my internet each year. If I had another reliable option I would choose it for this reason. Our internet service is adequate but not great. I did have a great customer service experience in which we received a call asking us to take a short survey about our experience with the company. We shared some of the problems we were having in the survey and they later contacted us and sent a tech out to fix the problems free of charge.

7 years ago

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Julia UP Southbury, CT

Xfinity doesn’t have unlimited internet, and its overage fees can stack up fast. Their equipment is expensive, but if you bring your own cable modem to save cash, you’ll miss out on all the snazzy X1 gateway features.

5 years ago

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Gg Bristol, CT

Expensive expensive,expensive. Great customer service a solid 10. If they had a plan that didn’t cost a arm and a leg they would be king. Great on demand but movies they offer daily are old and stale.

5 years ago

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ang Milwaukee, WI

I hate that they offer new customers better pricing than exhausting customers. Every year I have to call in to negotiate a new price. It’s a hassle and if I had other options in my area I wouldn’t be a customer.

5 years ago