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AT&T Internet

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5.7

Overall Score

Author: Kalicia Bateman

LAST UPDATED: April 18th, 2022

AT&T has been providing telecommunications services to people across the United States for more than 30 years. You may have have experience with AT&T as a company dedicated to powering your mobile phone, but they're also a popular TV and internet service provider.

You can bundle phone, TV, and internet plans through AT&T, so if you're in the market for all three, this company may be your go-to ISP. AT&T offers its customers one of the world's largest wireless networks, and it's known for being reliable and strong. The company's large customer base benefits from this wide range of services at reasonable prices that will fit in any budget.

But like all ISPs, AT&T has its limitations: AT&T internet is available in 21 states and offers speed up to 1 Gig. Still impressed? So are we.

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The Good

  • Affordable Prices
  • High Speeds
  • Rural Availability
  • Generous Data Cap
  • Equipment
  • Bundling Options

Affordable Prices

AT&T Internet is a popular choice because they have a variety of packages. These plans prices are based on a one-year commitment:

  • Internet Basic 5 (DSL Plan) — $30 per month
  • Internet 10-100 (DSL Plan) — $40 per month
  • Internet 100 (Fiber Optic) — $40 per month
  • Internet 300 (Fiber Optic) — $40 per month
  • Internet 1,000 (Fiber Optic) — $60 per month

The following disclaimers apply to each of these packages:

Plus taxes. 12 mo. agmt, other qualifying service & combined billing req'd. Incl 1 TB data/mo. $10 chrg for each add'l 50 GB (up to $100/mo). Limited availability in select areas. May not be available in your area. Visit AT&T to check service availability. Actual customer speeds may vary and are not guaranteed. Download speeds are typically up to 940 Mbps due to overhead capacity reserved to deliver the data. Speeds may also vary based on factors including site traffic, content provider server capacity, internal network management factors, and end user device capabilities. For more information, go to www.att.com/speed101

AT&T offers these high speed internet plans through fiber and DSL internet. Internet Basic 5 and 10-100 are DSL; Internet 100, 300, and 1,000 are offered through fiber. Not every service provider can offer the consistent download and upload speeds of fiber-optic internet, so this option could be worth looking into if it's available in your area. And it's also worth noting that Internet 1,000 has an unlimited data allowance.

The price for an AT&T internet package is even more impressive when the customer compares the prices to some of the competing broadband providers. Top-tier internet plans from some other companies can cost significantly more than the cost of AT&T's fiber plans.

High Speeds

If you're like any other customer, you're looking for more bang for your buck. AT&T's competitive speeds for broadband and fiber could impress you, especially given their modest price tag. These packages provide different levels of high-speed internet connection:

  • Basic 5 — Up to 5 Mbps
  • Internet 10–100 — Up to 100 Mbps
  • Internet 300 — Up to 300 Mbps
  • Internet 1,000 — Up to 1,000 Mbps

These are fast download speeds. Customers should understand that these are the maximum possible download speeds, and you could experience slightly lower speeds depending on external factors, like traffic and computer software.

The Internet 10–100 plan is an average broadband speed that will be more than adequate for some customers; however, it may not be available in some areas.

Rural Availability

If the plans above aren't available in your region, you might still have some options with AT&T.

For customers in rural areas, AT&T may be able to provide better data speeds than many competitors through its Fixed Wireless Internet, which uses an outdoor antenna paired with an indoor router to deliver 25 Mbps speeds for $40 per month. And if you want to bump it up to $89.99 a month, you can bundle DirecTV.

Generous Data Cap

One advantage of choosing AT&T as an internet service provider is its generous data cap. With many of its internet plans, AT&T offers a data cap of 1 TB per month. AT&T also offers an unlimited data plan for $90 per month. This is a lot of data, so most customers won’t have to worry about going over the cap. 

Equipment

Customers who sign up with AT&T can receive a modem that also acts as a router, providing Wi-Fi service for their devices. If you don't have your own equipment, this is ideal.

However, you'll pay a $35 activation fee if they perform self-guided setup. For technician service, the installation and activation fee is $99.

Bundling Options

You can bundle your internet with U-Verse TV to save on both. Internet providers typically offer cable TV as well, so this isn't an uncommon feature.

The cheapest package, U-Family TV + AT&T Internet, is $89.99 per month. The internet and TV bundles have an unlimited data allowance, which could be a perk for those who were on the fence about adding TV service to their bundle.

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The Bad

  • Limited Availability
  • Data Surcharges
  • Contract Required
  • Customer Service Complaints

Limited Availability

AT&T does not offer internet service in every state. There are 21 states across the country that have AT&T internet service networks. They are:

  • Alabama
  • Arkansas
  • California
  • Florida
  • Georgia
  • Illinois
  • Indiana
  • Kansas
  • Kentucky
  • Louisiana
  • Michigan
  • Mississippi
  • Missouri
  • Nevada
  • North Carolina
  • Ohio
  • Oklahoma
  • South Carolina
  • Tennessee
  • Texas
  • Wisconsin

If you do not live in one of these states, AT&T is not an option for you.

Data Surcharges

While AT&T offers a generous data cap for most plans, there is an additional charge of $10 per 50 GB of data used past the data cap. This additional charge can be as much as $100 per month. If you choose AT&T, be cautious of how much data you are using, because you may end up with a higher internet bill than you planned for.

Contract Required

If you choose AT&T Internet, you'll have to sign a one-year contract. This might discourage you, because ending a contract early can sometimes result in termination fees which can add up. This will limit your ability to change service options if the need arises.

Customer Service Complaints

Some negative reviewers note that customer service has them feeling like they're being passed between representatives without any solution for an issue. This is a common complaint about many ISPs.

However, not every review expresses this sentiment, and many others praise the patience and knowledge of AT&T representatives.

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The Bottom Line

You can see some clear advantages to using AT&T Internet from our review. AT&T gives most of their customers four different internet plans to choose from. These high-speed access products offer fast internet speeds and a variety of features. AT&T's Internet 1,000 plan isn't the fastest on the market, but if you have 1 TB in data allowance, this should be plenty for any family.

But keep in mind that part of AT&T Internet's terms and conditions there is a one-year contract. This contract can be inconvenient and result in an early termination fee if you need to move or want to change providers. Additionally, the customer will have to pay an extra fee for any overages.

AT&T is a great internet service provider to choose if you are looking for quality internet access and are already utilizing other services from this company.

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Star Rating

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3.3

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610 Reviews

Review Breakdown

5 grade

27%

4 grade

24%

3 grade

19%

2 grade

14%

1 grade

17%

Sentiment Criteria

Value

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Quality

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Service

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Chuck Vaughn Tulsa, OK

I am very satisfied with ATT (Uverse) Internet(DSL). I have been with them for many years and I have a very few problems. The cost is really not bad if internet is bundled with phone. I have always found customer serv. to be easy to deal with and tech support walks me through procedures. When a tech comes to my home they are knowledgeable, friendly, etc. The only downside to the service is that the weather causes signal loss which is unavoidable with satellite. I recently considered switching to cable but after reading the reviews I decided NO!!!! I have very rarely seen so many 0ne Star reviews!

5 years ago

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Martin Rubalcava Los Angeles, CA

I really think AT@T is a great internet provider they have great customer service theirs internet service is delivered by fibre optics great speeds for downloading or streaming video and gaming they also offer a service for people who have low income for ten collards a month I think it is very kind of them to help those who can't afford internet a low ten dollard a month what a great way of them giving back to the community I am very pleased with AT@T and recommend it to my friends and family.

6 years ago

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Cheryl

I'm satisfied with AT&T. The service is reliable and if there's ever a problem that can't be resolved remotely, someone comes to my home almost immediately. I have wondered, however, why NBC streams slowly when no other streaming service is slow. I'm typically not prone to conspiracy theories, but I've wondered if it's not because NBC is owned by AT&T and they're making a case for an upgrade to a faster service.

7 years ago

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Debora Paez Columbia, MO

The service itself is not too bad but the customer service, company transparency and billing are a mess. As a paying customer for a long time, every monthly bill I got had a different amount on it. I would have to call customer service to dispute such so I could pay what we had agreed on monthly for the plan I signed up for. Customer service takes a long time to take calls, not too helpful with problems so they transfer you to someone else where you wait some more, and then they tell you that the planned you signed up for was only a fixed price for a year thus expired. This company offers great internet thus taking care of these problems would put it up there with other internet services.

4 years ago

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Brittney Mac Gregor Louisville, KY

I am new to AT&T internet service, although I can say that we have had some issues from the get-go, within the first week of installation. We have the 300mb fiber optic wife and internet service. The first issue I have is the speed. After speaking to customer service, no one can tell me the cause of the slow speeds. The gateway is measuring the correct speed, but an internet test on all devices in the house reveals speeds of under 60mbs! Way below the speed we are paying for. Previously we had 100mb cable internet, and the speeds often topped out around 110mb, so I highly doubt we have faulty devices. Yet I get the run around and cannot get an answer. We will continue to use and try out the service over the course of the year, as we are receiving a good promo deal. We were also suppose to receive $300 in giftcards over a month ago, to which we have still not seen or heard of as of yet. The rep gave me his name and number and I have called and texted several times only to have my number blocked with no response. I definitely feel like the rep lied to us about the service and the "giftcard" promotion that they were supposedly offering.

5 years ago

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Ronnie Rockinoldman63 Delaware Concord, CA

The company provides a good service, it the equipment they provide that pulls them down. I do not have a mobile service with ATT only their home products. The router they provide is spotty at best even with the mesh network I had to set up. The modem is only up less than 80% of the time. They have replaced it but they use the same model, so the problem is inherent to the model. Other than that, their prices are fair as I feel that I am getting the quality I expect for the price I am paying. The customer service, while not over the top, much better than Comcast.

5 years ago

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Vanessa Suarez Mission, TX

I was with Sprint right before I began with smart phones, I did not like them. Then I went to ATT, and have been with them for about 8 years. I hate their phone service for problems and questions. It is long, complicated and really oudated. That said, I have found a stand alone office on Mile 3 in Mission, which has a group of young reps which are a joy to know. They are knowledgeable & helpful.

6 years ago

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Michele Stone Florissant, MO

They appear to believe more about the dollar than the customer. I was in the hospital so didn't pay my bill on time. They charged me a late fee of $9. I didn't realize it and was just ignoring it which in turn was an added late fee, and another. When I tried having it removed I was told I could only be forgiven ONCE A YEAR!! I didn't believe the person and tried the next month. I was charged again! I finally went ballistic and wanted a Supervisor. Again I was told the same story, ONCE A YEARONLY!! I than wanted that person's boss because by then they were charging me late fees on the late fees!!! I was told he was in a meeting. I reiterated I didn't care, because I've been dealing with this problem for months, I'm not well, and this needs to be resolved so I'll wait. Send him a text but I can't keep doing this!! The text was sent and all the late fees removed. FINALLY!!! Furthermore, when you call about a problem it's not fixed and you get the same speech, " We'll give you 100 MEGA bytes (or some such type) so you'll have a better reception." That was what they said about why I had to have U Verse. And the same words roll out every time I complain about how bad it is at night

6 years ago

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George N Atkinson III Haslet, TX

Reliable most of the time and very fast. AT&T is expensive but I am willing to pay for what I get. I’ve been with them for 15 years and we had our first outage for a day and a half. They fixed it right so we are back up and running without anymore interruptions. I love AT&T it’s a name associated with excellence.

6 years ago

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Cade Boudreaux , FL

I love AT&T’s Internet. It’s 300 MPS allows me to stream quickly and easily. My only thing is when the weather gets bad sometimes my service tends to cut out. It’s easily affordable when partnered with a phone service though.

6 years ago

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SD

I have had At&t, google fiber, and spectrum/time warner in the local area. I like that At&t is a good balance of price and quality. Their good pricing is offered as an introductory rate that increases after a year. Pricing should always be competitive, and the good initial rate should stick. When the promotional rate ends, At&t is no better than other services. After a recent move, setup was unreliable. The modem/router was delivered late pushing the start date back a week. I had to call several times to schedule setup because if their bad planning- they didn't have enough equipment.

6 years ago

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Rich Wagner Brooksville, FL

I started to experience slower service abount 4 months into the 1 gig unlimited fiber internet from AT&T. Had a service tech come and he claimed that it wouldn't reach 1 gig. So I accepted that I wouldn't have the service they advertised, and after he reset the gateway, the service went up to 250 mbs. About 3 weeks later it had slowed down again: my computer sometimes would only get 40mbs. So with the service call to disconnect, I had to fight to keep from paying an early termination fee of $90.00. I was given the run-around with a couple of dead-end calls until I reached the billing mgr who took care of that. But she told me that it's corporate policy that I wouldn't get a paid-bill-refund since it's mid-billing cycle (I just payed for the month.) So my analogy to her was, "if you lease a car, and it's a lemon, and the dealer won't replace it, wouldn't you get a refund of your balance for the month, and not have any termination fee, as it was the dealer who breached the lease?" All she could say is that it's corporate policy. DON'T GET AT&T INTERNET IF YOU HAVE ANOTHER OPTION! When they don't provide the service that they've promised, then they have a "policy" in place to keep, or steal, as much money as they can for their breach of trust/ service.

7 years ago

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Robb Senoia, GA

When it works it’s great. We’ve had att service for around a year. Recently tv freezes, upload/download speeds started slowing down. Made a our FIRST appointment. Scheduled for today July 19 between 8-10. I went back and forth with operators and texting all day. At 4:00 he still had t shown up. Nobody can track him? Really? I asked , “did he even show up for work today”? Nobody knows. Wow. Now 4 days later is the next appointment. Super. So here we are 4 days later. Appointment was from 2-4 nobody showed yet, it’s now 6:30. They tried to call the tech and he’s not answering his phone. They say if he’s on his way here he won’t answer. They work until 8. Ok, more later.

7 years ago

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Pat Johnson City, TN

Their representatives are easy to reach by phone. They have resolved issues quickly in the past. The local store could definately use some improvement. Although the customer care reps are knowledgeable, it is a long wait due to an insufficient number of employees.

7 years ago

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Maria Reno, NV

I really like the offer to have my TV, Cellphone and Internet bundled with one company. The only thing I do not like is the internet speed. In my current area it is about 75mb; where I used to live I had 100mb; so it is a tad slower now. But other than that they have excellent customer service and varying programs and costs. Having everything bundled has saved me quite a few dollars as well.

8 years ago

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William R Feerick

I have found for myself in speaking with them that there is a great deal of confusion over who actually is responsible for my internet. Is it AT@T the parent company, UVerse, or Direct TV? It is because of that factor that I only gave them four stars due to the fact that it has created confusion when an instant had come up and I needed someone to come to my home to service the equipment as well as the fact that I had experienced confusion over past billing matters. However, in terms of the quality of the signal,. in that area I would give them five stsrs.

8 years ago

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Tonya Pillow

I rated them 4 stars because I did have a problem a few years ago and it took them some time to determine the router needed to be replaced. Also I was told that if it was found not to be a problem with the equipment I would incur a service charge. While I appreciate that the have to send disclose the information it was the way it was said. Since the router was replaced the service has been impeccable so I'm very satisfied.

8 years ago

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Sam Massey Seaside, CA

AT&T has provided affordable, fast, and reliable customer service for all of my internet needs for over a year. I received 1TB download speeds, and have no bandwidth problems even with four people living in my house. Outages are rare, and customer service is always quick, friendly and effective. I highly recommend them to anyone who needs internet service they can count on.

4 years ago

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L Hill Chicago, IL

We recently upgraded to Fiber through At&t and it is really high quality grade, reliable, and super fast. We have not noticed any buffering or lag in speed even while using 5 or more devices at once on wifi network. At&t makes it easy to log into your isp settings to restart gateway or make changes to get optimal speed or just simply clear any unnecessary device build up which helps us because we stream tv alot an work from home.

4 years ago

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Cynthia Landing Forest City, IL

AT&T internet services worked well for me my signals stay strong which I depend on my internet services for other things in my home like streaming tv’s, security system and my cellphone. The customer service was polite, patient and clearly knowledgeable if you experience a problem unfortunately I’m saddened to where I moved which is in the rural area their service isn’t offered otherwise I will be a customer of theirs today

4 years ago Edited January 3, 2022

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debby fronke Gurnee, IL

I had not had wifi for years I simply had no money for it...and when I did at&t turned my life around!! They offered me a 10$ program for low income,I have had the router for 9 mos.not one single time has it gone off,its near flawless...i can use it as much as I want and because of having it I was able to hook up my roku to have alot of channels to stream...customer service has been great ,and made it so easy each month to pay online,they even cut me a break a few times when I was late with payment..I simply love at&t!!

4 years ago

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Mario Martin Montgomery, TX

I've recently moved away to an area that does not offer the quality and reliability that I had experienced for many years with AT&T Internet and my current experience with a "competitor" is like "night & day". What I wouldn't do to have my peace of mind that came with AT&T Internet fast internet service and reliable technical support services.

4 years ago

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C Shaw Clarkston, GA

I like the quality of service but the prices could be better. I was turned off during the PANDEMIC and that was sad. I also was charged a hefty fee to be turned back on and I would not recommend them because of their lack of support during this unprecedented time.

6 years ago

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Amanda Hastings, MI

Took forever to get service transferred from one address to another. Ridiculous wait time and getting things resolved. Then signed up for cable service through DirectTV/AT&T. Was told lower pricing and different service terms than what it really is. Was totally lied to and AT&T will not correct the issue.

6 years ago

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Michele Germain Green Bay, WI

I like the service overall, but I have to fight every time my contract ends to just get a decent price. I have to make several different phone calls before I get satisfaction. I just wish they would be honest and offer the best price in the first place

6 years ago

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Rachel Noel Jacksonville, FL

Our architecture firm has used AT&T U-verse internet services for many years. Recently, our WiFi connection failed and we were extremely disappointed with the customer service and lack of concern over the course of an entire work week. The technician that was sent out was overheard calling the main office to inform them that he had no idea how to fix our issue. Our business relies heavily on our internet and your lack of concern and inability to repair the problem within a reasonable timeframe was less than desirable and incredibly frustrating. We tried multiple times to reach the correct department to discuss all of this and appreciate the small credit provided for the loss of service. We are posting this feedback so your team is able to learn from their mistakes and improve your customer service going forward. -TTV Architects, Jacksonville, FL

6 years ago

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Ryan Woodstock, IL

I have only had AT&T internet for about a week and I am really regretting getting them as my provider. There are two major problems I have regarding the service. The first is that every single day since we have gotten AT&T, including within 30 minutes of installation, our internet has gone down for at least 20 minutes. Currently it is going on 3 hours on the 4th day since install, and they cant get a tech out to fix it til Monday. Secondly is thier 'high speed'. I am paying for download speeds of up to 100 Mbps. My average download speed when doing speed tests has been about 0.9 Mbps. 0.9. Less than 1 Mbps. As an average. One speed test I ran an hour after install gave me a download speed of 0.13 Mbps. Even at best speeds I am only getting 11 Mbps. I would think fiber optic high speed internet should be faster than my old dial up.

7 years ago

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Sylvain Goessens

Fairly good services received , even if it could be difficult' for certain services to be changed online or at the store , you have to call to change cable channel bouquet , you can not do it in person' or on your computer , they have good application for your devices though

7 years ago

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Simone Boothe Brooklyn, NY

Great customer service, they will always help where you can feel your issue is a priority and will be taken care of the best way. The representatives are always very courteous, respectful and professional.

7 years ago

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Robert Stroupe Conway, AR

AT&T has it set up so that understanding what you get is very confusing. I have DSL and my download speed is only half of what AT&T claims. I have a 150 GB limit, then they start charging extra. I don't know if I can get more data for a firm price because they have approx. 15 or 20 different internet service names and it's confusing to understand what you have. AT&T internet is trickery at it's worst. DSL never had data limits in the past, but it's AT&T's way of milking more money from you. I'm tired of the trick crap and confusing nature of the way they present to you what you're getting. They bought DirecTV, a home security company, they have wire phone service, long distance and cell service. AT&T has aquired so many businesses they can't make any of it work right, and then sweeten their pockets with data limits and tricky names so as to make it difficult to understand what kind of internet you're getting.

7 years ago

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Fran P.

Have had AT&T from the beginning of internet. However, they are expensive. They provide us 1024 data allowance per month, of which we use less than 40 each month. There is no reduction for light users. Also, had to negotiate to remove "rental" on the internet "box" as we had been paying $4 per month for years; the item had been "Paid" for many times over. Our call allowance is 200 minutes per month. We routinely use less than 10 minutes a month, as my cell phone provider has much better rates, especially international rates.

7 years ago

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Lynda David

Sometime unable to connect to server but that is very short lived. Within a few hours it is up and running. I never have waited no more than a day for the service to be back on and good as it get.

8 years ago

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Susan P Moniz Waipahu, HI

AT&T is the provider for my iPad and iPhone for more than 20 years. I have never experienced dropped calls and other problems. I can travel anywhere in the world and maintain contact with all the important people and businesses.

4 years ago

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mark walther Houston, TX

They cost too much for the service provided. The customer service for a supposed US corporation with American Telegraph and Telephone as their name, get's you to somewhere in the Philippians , India, or god knows where! Not only is it hard to even understand them almost all the time but it takes over an hour of questions just to get something simple done which should take five to fifteen minutes tops. Very, very frustrating at best.

4 years ago

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Tammy Bright Lexington, KY

I lived in a rural area and had the internet with the towns usual internet provider. It was so bad, I could not keep a connection to work from home. As soon as AT&T came to town, I signed up for their service. I not only was able to stream movies and TV shows,I was able to o work from home with no problems. Go AT&T!!

4 years ago

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Yuli Gallardo Delray Beach, FL

I am an AT&T internet client for over a year now and have no complaints on their service. I can work from home with a piece of mind that my internet will not fail me, and also is great for my TV app streaming. Prices are very affordable and the registration process super easy as well. Highly recommended!

4 years ago

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Aubrey Dallas, TX

I've used at&t internet for years and I've just barely switched me and my family to their phone plans. I've really liked the internet and I feel like they always have good deals and you end up saving more money than you would from a different internet service. Overall I really like them.

4 years ago Edited January 16, 2022

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Bob Trammell Los Angeles, CA

I used AT&T internet for 3 years as I was using their cable TV service, as well. I found them to be unreliable and much slower than their advertised rate. Their technical support is absolutely the worst on planet Earth. You call their 800 number and wait. I've had to wait 4-5 hour to talk to a tech. Other times I would wait and after several hours, they disconnected me. Online support was terrible and if the internet is down is unavailable, of course. I regularly had issues with their equipment. When I first got it, they refused to let me pick my own SSID and password. When their router died, I had to change the SSID and password on all my devices. They eventually let you change it, but provided no support for doing so. In the 3 years I was with them, I probably went through 8 routers. Their fastest speed in my area was 50 Mbs, although they now have 80 Mbs. I's just glad I could switch to another provider for less money and more speed.

4 years ago

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Brandon Berwyn, IL

Earlier this year we switched to AT&T Fiber. Got in on a good promotion as it was new in the area. Far cheaper than Comcast and the quality is legit. Two people work form home with multiple devices, streaming, and gaming platforms. No complaints really.

4 years ago

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Samarra Miller Fort Lauderdale, FL

I had AT&T a couple years ago what I can say is whenever I had an issue or the Internet went out they had someone out at my home at a reasonable timing taking care of it before I knew it I was up and running with Internet in no time.

4 years ago

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MGW San Jose, CA

I've had AT&T Internet service at my home for about 20 years now. I started with DSL and have upgraded repeatedly over time to where I am now - Gb Fiber to the home. The service has become increasingly reliable, is now rock solid, and they have been happy to adjust the pricing almost yearly to whatever their current price/speed is.

4 years ago

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Dali Dallas, TX

I have AT&T dsl, and I used to have their cell phone service as well. The only thing I don’t like about their WiFi is that I have to reset it at the box every once and awhile. It will “go out,” ang I will be working and have to switch quickly to use my phone as a hotspot until I have a break and can fix the modem by resetting it. I feel like it should also be faster for what I am paying,

6 years ago

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Johnson3307 Houston, TX

I loved my ATT Uverse but the price is to expensive! The internet speed was amazing and the service was extremely consistent if service is your #1 and price not an issue, you won’t be disappointed. I currently use ATT Direct TV and love it the price is more affordable than uverse and fits my needs.

6 years ago

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Maria Artiles Fort Worth, TX

AT&T is everywhere and that is appreciated. I moved to a new development are and AT&T was the only one offering services. However, even the fastest internet available was not very fast and my connection is constantly interrupted.

6 years ago

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Rosann Stanko Logan, UT

Along time ago we used AT&T for our internet service and we were very pleased with their service. The reason we changed companies was because we were able to get there same quality of service for a cheaper price. I also appreciated the customer service help when when I had a problem. They were very patient with my questions and even turned to a supervisor when they couldn’t answer the questions.

7 years ago

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Ashley Gneiting Pleasant Grove, UT

My family uses AT&T for our internet service and I love it because wherever I am I can connect my device to one of the 30,000 Wi Fi hotspots nationwide for free! It also comes with free McAfee protection service at no additional cost. This is really important to me in this day and age.

7 years ago

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Matthew Huffman Atlanta, GA

In the months of the pandemic i tried numerous times to lower my internet bill as all others had been lowered because of income loss. Nothing could get them to lower my bill. No begging, no information, no government relief effort. I tried every single month since losing that job and was constantly told nothing could be done. Lo, and behold: i was able to get a dofferent internet via t-mobile and called to cancel only to be told they can infact lower my bill. By 50%! Imagine! Not a cent should go to this evil corporation. They should fall to the wayside. We are cash cattle for them and they care not for us.

4 years ago

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Anne La Porte, TX

The service that we needed to conclude set-up has not been provided. Every time I call about it, I have to repeat the same story and get the same run around. They assure me that someone will call - and indeed someone does, but don't leave any substantive message and don't provide any way to contact them. I guess I'm supposed to wait for the call without having any other care/concern or JOB in my life? So the next call I make requires starting all over with an explanation of what is [not] going on. The standard response is that a contractor is supposed to take care of the last step so it is all the contractor's fault that the work has not been completed. So why do they use that contractor? Well, uh,....it's THE contractor! DO NOT USE AT&T!

5 years ago

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Shaniab Chicago, IL

Well I was supposed to have a tech out wednesday never showed so I called tech support they said he was on his way I called an hour and a half later for the lady to tell me they canceled my appointment and rescheduled me for today. The rep told me for the inconvenience they would waiving my installation fee which they did not. Today appointment number two I heard my dog barking so I walked out on my porch to see the AT&T truck driving away no text no call no knock at my door nothing. Called tech support and she was trying to reschedule me again at which point I got rude that would be the second time and for what? Because they’re workers wanna be lazy. So she said she resent for me to have it hooked up today. They are supposed to be here before noon we will see. I use AT&T for my cellphones and figured I would for the internet too but so far I’m not impressed

5 years ago

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Raven Brodsky New York, NY

The service works okay, but the bill pay process was a pain. Setting up auto pay was not as simple as other services I have used and the app for the bill would often forget the cached password, forcing me to go hunt it off the password manager.

5 years ago