Name: AT&T Internet
Rating: 3.3

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Matthew Cota Albuquerque, NM

I like the service so far , always friendly staff, they explain everything when I don’t understand any problem I as the staff about the explain in detail on how to help me best with the technology

6 years ago

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Aunt Cathy Bay Saint Louis, MS

really don't have any issues, 90% of the time. Just when we are both on our computers, if one is watching any type of video, the other has issues loading stuff.. eehh.. would call to complain, but it's a royal pain in the butt to talk to someone who's English is their 3rd or 4th language. Just not worth the extra stress most times

6 years ago

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Zac Cannon Long Beach, MS

I currently use AT&T U-Verse Internet. We had cable and loved it, but cut due to needing to save money, so we switched to just Internet. The internet speeds are pretty fast and we rarely, if ever have any issues streaming.

6 years ago

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Bailey Dddvo Pensacola, FL

Atnt provided a good connnection and tv channels but there are a few problems. The wifi shuts off for no reason sometimes. And we were promised some things that we never got but it still has good connection so i cant be too mad

6 years ago

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Destini Ferguson

Me and my family has used AT&T for years. No matter how many people are connected we also receive fast service. The pricing is also reasonable. I highly recommend for people who need the internet for business.

6 years ago

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Phyllis Hecht Lincoln, CA

I have had AT&T for years! Very good and very reliable. When I have had problems with my iPad I go to the AT&T store and the people there have been very helpful to me. I would recommend them highly.

7 years ago

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Rosie Hansen Salt Lake City, UT

One of the fastest wi-fi connections I have used!! Even when we are experiencing technical difficulties, the customer service representatives have always been super helpful and super friendly!!

7 years ago

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wayne sanders Valley Center, CA

I cant give ATT and 5 star rating because honestly their service for the area where we live is inadequate. I understand living in a rural area presents a few challenges but with the thousands and thousands of customers needing internet service I would think ATT would get with the program and at least upgrade so that people would be able to get at least semi-working internet some of the time.

7 years ago

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Cayla robinson Sandy, UT

Love this server. I can get service literally anywhere and the internet is always super quick! The price is very affordable and if there is ever an issue the customer service is very on top of it and helpful with any questions that may arrive ! Really recommend!

7 years ago

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Kymberlee Yack Orem, UT

we've had AT&T for just barely over a year now and love it! our internet speed is great and it doesn't lag out or take forever like some. It's been great for my family and the pricing is very affordable.

7 years ago

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Kathie Bowman Lakeside, CA

I have internet through AT&T and would recommend to anyone. It is always so fast and I never have an issue with it. The customer service is always very helpful if I have any questions and just a call away

7 years ago

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Derrick Lubbock, TX

I got quoted for one price with AT&T and charged something much higher, and that really bothered me. But the customer support was helpful in getting the price back where it should have been. Their prices are certainly on the high end, but their service has been dependable (besides the pricing error).

8 years ago

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Sally Albright Crestwood, KY

Honestly, I don't love AT&T internet. Great phone service. I would recommend them for all cellphones. But the in-home internet package I received was painstakingly slow. As a young person, a strong internet connection is essential to existence and AT&T made coding websites and watching Netflix impossible, but the internet, phone, and cable combo was convenient and installation was seamless.

8 years ago

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Kathy Brassfield Oklahoma City, OK

I was completely lied to about the rewards card. I’ve been patiently waiting and was finally made aware that it’s expired. I was supposed to receive an email or a message in the mail but nothing. I paid my bill faithfully for a year only to find out that I’d be lied to. I’m not sure how a company can be so dishonest. I feel like I was cheated out of it bc I trusted that I’d get the email or letter. The gift card that’s promised is such a deception. AT&T has no plan to actually honor the advertisement. Don’t trust this company to be honest with you.

4 years ago

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Luke Swierczynski Franklin, MI

Don't understand why they charge the same as their competitors. Unless you're lucky to be in an area where they have fiber installed you're stuck with snails pace internet while paying a premium for 25-50mbps download speeds. Would not recommend if other ISPs are in your area.

4 years ago Edited November 30, 2021

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KLF Fort Worth, TX

Mostly positive but introductory prices increase by a lot when the initial service periods end. We have not required any service or repair in 2+ years.

5 years ago

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G S Fort Worth, TX

I have been using AT&T internet at home for over 5 years , and I feel its a great value and the service has always been reliable

5 years ago

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Kirat Society Texas Euless, TX

a t & t - internet is really really reliable and popular in US society in these days. It will gives us 100 % satisfaction.

6 years ago

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Jim Weir Fort Worth, TX

Excellent I have been with AT&T for over 20 years and truly have never had any problems that couldn’t be resolved with a phone call.

6 years ago

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Joan

ATT does not have high speed internet in my area. We are only able to get DSL where I'm at. If you drive 11 miles notheast of me , they have uverse in town . I have had DSL since 2000 with no upgrade in speed. The only good thing I can say about ATT is they do accept the access program for the low income.

6 years ago

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Melanie Anne

I am basing this one fact that when I had x finity it was crashing nearly every three days and streaming was nearly impossible. With Att this hasn't happened as much

6 years ago

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John Schelling Greenwood, IN

I wish I could give this company 0 stars! Their internet is absolutely garbage along with the corporate office! Had a technition on the phone with me after he left my home saying he was standing in front of the problem and was told he was not to fix it that they would send someone from corporate office out to take care of it, well here we are 5 days since that ticket was opened and no answers and customer support says they dont have a timeline of when it will get fixed! Absolutely ridiculous, DO NOT USE THIS COMPANY!

6 years ago

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Emily Tallahassee, FL

Fast, and efficient internet. I have never had any problem with my internet service AT&T is very good at customer service.

6 years ago

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Hilary Seaside, CA

Not only was AT&T account a long and stressful process now my account is slower than molasses! There should be no reason for this because I have used virtually none of my date! When looking for help found very little options and when looking to leave a review could not find an option to do so on their site (probably because they would have so many negative reviews) will start looking for a different provider tomorrow!

6 years ago

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Melvus San Diego, CA

The internet is decent at times but the customer service is horrible! No one ever understands what you are asking for. I had to wait almost 2 months to get my internet moved, I moved 3 blocks away from my old address. They made me go to the city offices, county and post office just to tell me they needed someone to come out and verify the address anyways. The technician came out and never notified anyone about approving it and i was without internet for longer. They stated that they only offer slower internet at the same price, and still charged me for the month my internet was not connected.

6 years ago

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classicrun Greenville, SC

I have an AT&T Internet for over a year. I have had problems with inconsistent speed and dropped Internet since day one. I complain and they send someone out who then says they don’t know how to fix it and leaves. Over the phone they admit that I have problems. The tech shows up and says the people on the phone are lying and don’t know how to fix it. I lose Internet both Wi-Fi and ethernet. The fool today showed up chewing tobacco and spitting into a dip bottle in my home. He admitted he had no idea how to fix it and left. Tomorrow I call spectrum.

6 years ago

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Casey St Louis, MO

Your customer service call center is the absolute worst thing I’ve ever dealt with. Your representatives provide no information, there is a 10 second delay for each response, it’s almost like I am speaking to a computer. Every time I have called they put me on hold, transfer me five times, and gently avoid my questions, while pretending to search for simple answers. Your company is terrible, and I will be cancelling my service for GOOD once my contract is up.

6 years ago

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Nancy J Fitzgerald

They are horrible! I was promised one price and it was never the promised monthly price, I have to call every few months and within the last four (4) months I spent 3.75 hours on hold or speaking with AT&T and the problem was not resolved.

6 years ago

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Jeff

I used to like AT&T on account of their service and customer support. Unfortunately the two aspects that led me to AT&T are now having me search for a new provider. btw, I've been with AT&T for over 11 years.

6 years ago

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Livingston Southaven, MS

AT&T has fallen in service as an overall company. My husband has been with AT&T for 15 years. We transferred our service to a new house and have been given 9 reschedule dates within a month and a week. Tech support never comes as scheduled. They offered us phones and discounts. We declined their offers and only want service. What happen to on time service to the customer?

6 years ago

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Jeff Saint Augustine, FL

I am only giving a star, because I cannot leave 0 stars. Customer service non existent. Have been without internet for 2 days, and each time I talk to the automated system or the “supposed” representative on the Live Chat, I get a different excuse and a different message. Still have not received an answer as to how to fix my issue, nor when I can expect someone to actually tell me when my service will be restored. Unfortunately, only service provider in my area, and they known it. Let me reiterate...find another option for your internet.

6 years ago

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Vivian

I don't care for this internet provider. The problem is they have gobbled up so many of the other companies and took over. Rhere customer service is garbage . I have been transferred up to 11 times in a period of 2 hours because they connect you to the wrong dept.. Plus the language barrier is nuts!!

6 years ago

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Doug Morgan Blue Springs, MO

It has been reliable for the most part but prices keep increasing and it is ceasing to be worth the price. Will be a lot of effort to change everything but am very much considering it.

7 years ago

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Irene

I liked the ability of them being able to with my permission get into my computer and fix issues. I never had problems with AT&T

7 years ago

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John San Antonio, TX

shows recording start at time schedule, not at time show actually starts. Program will stop I get message:DVR has lost connection with TV, please check connections. I have WiFI ! Ridiculas! finally replaced DVR unit, FED UP, am switching to Google Fiber- $100+ less monthly.

7 years ago

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Amanda G.

They're fine. I live in a small town, out in a "rural neighbourhood" so it's slim pickings. Spectrum is usually not available and Hughes Net sucks.

7 years ago

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Ronnell Sandy, TX

Nothing out of the ordinary, addition of the Inhouse expert during installation of the internet home service, improve and be more upfront with pricing

7 years ago

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Christian Folsom, CA

Their customer service improved which was why i left them in the first place. As far as internet goes i pay for the second highest speed and it is way to slow and spotty for what i am paying. I'm currently looking to replace them

7 years ago

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Mike Sweetwater, TN

Good experience for the level of service we selected. We like the customer service, consistant billing and overall service

7 years ago

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KG

I've had no problems with my service. Only thing and sure everyone feels this way about their provider, they are over priced and every single request is an upsell.

7 years ago

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Maria Brown-Jimenez

Internet is very moody. I would switch if I could find something decent at an affordable price. I would like to get out of the contract, but fees are high....I like the On Demand and the ability to record shows and watch later.....

7 years ago

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JOSE

Spotty service, staff at their office needs more direct training, it needs to be less cheap with entering customers, they need to install seating for thise waiting for service

7 years ago

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Christopher

I pretty much like all except the fact some things download slower and we have temporary disconnects from the internet for no apperant reason. I wish my downloads were faster.

7 years ago

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rose

For the price I pay I should be geting a faster speed. Had to call several times about this issue. Would like to switch but I have my cell phone, landline and Direct tv all bundeled.

8 years ago

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KMS Overland Park, KS

Inconsistent speeds and service quality plague AT&T U-Verse. When it's good, it's very good. But when the cheap routers have problems, it's nearly impossible to contact the company.

8 years ago

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Mark Webb Rockford, TN

ATT has always been available to listen to any problem I have had in the past. They were very quick to act on my problems

8 years ago

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Kenneth Okerlund Orem, UT

Used to use this service until I finally got so frustrated with it that I had to switch. I was constantly told that I was getting the speed for which I was paying for which was absolutely false. With one device linked in and it being connected via Ethernet, I should be getting pretty close to the promised speed but wasn't anywhere close. They only would offer to upgrade my package to upgrade my speed instead of just getting me what I was paying for.

9 years ago

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Judi Mauldin, SC

I loved when I was able to get AT&T U-Verse for internet and cable. Very good quality product. I wish they offered the service at my current residence.

4 years ago

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Gary Wilkins

At &T is a great company .. products are great and I have used them for a long time. I especially like their cellular network fast and never issues with any calls

4 years ago Edited March 28, 2022

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Ronald Cohen Sherwood, AR

The service reliable, but is pricey. Customer service varies depending on which call center takes the call. Foreign locations do their best but often can be frustrating to work with because of the language differences.

4 years ago