Name: byte
Rating: 4.5

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Verified Customer

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Irene Avondale, AZ

My teeth didnt turn out how I expected them, and at the beginning of the process i would get respond back within hours and now that everything was payed for it takes 4 days up to a week for respond

4 years ago

Reply from byte

We want to make sure each customer is getting to their new smile in the safest and best way possible. If any questions arise regarding the fit of aligners, that is where our Professional Care Team comes in. Sometimes teeth are more stubborn than we expected and take longer to move. Each customer has the option to schedule a phone or video call through their customer portal with our Professional Care Team. We would also recommend giving our team a call at 877-298-3669 for immediate assistance.

Mar. 11th, 2022

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Gary Vallejo, CA

Takes forever for them to contact you back. They messed up multiple times on the retainers. Does not take as long as it should. Haven't had anyone check up on me since they sent the last pair of retainers.

4 years ago

Reply from byte

We want to make sure each customer is getting to their new smile in the safest and best way possible. If any questions arise regarding the fit of aligners, that is where our Professional Care Team comes in. Sometimes teeth are more stubborn than we expected and take longer to move. Each customer has the option to schedule a phone or video call through their customer portal with our Professional Care Team. We would also recommend giving our team a call at 877-298-3669 for immediate assistance.

Mar. 11th, 2022

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Krystal Sandza Belvedere-Tiburon, CA

I got thru all 12 trays and my teeth aren't straight. I told them this and they sent instructions on how to send information. I did that. It hasn't worked out since. I'm still wearing my 12s

4 years ago

Reply from byte

We want to make sure each customer is getting to their new smile in the safest and best way possible. If any questions arise regarding the fit of aligners, that is where our Professional Care Team comes in. Sometimes teeth are more stubborn than we expected and take longer to move. Each customer has the option to schedule a phone or video call through their customer portal with our Professional Care Team. We would also recommend giving our team a call at 877-298-3669 for immediate assistance.

Mar. 11th, 2022

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Carol Dommert Sulphur, LA

Not what I expected...they kept hurting my gums and teeth....I've let them know, but they just keep telling me to resend my pics.

4 years ago

Reply from byte

We want to make sure each customer is getting to their new smile in the safest and best way possible. If any questions arise regarding the fit of aligners, that is where our Professional Care Team comes in. They are able to advise as well as make any necessary adjustments to treatment plans. Each customer has the option to schedule a phone or video call through their customer portal with our Professional Care Team. We would also recommend giving our team a call at 877-298-3669 for immediate assistance.

Mar. 4th, 2022

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Jessica Hayes Simi Valley, CA

Takes too long to get customer service response. Aligners crack, hyperbyte breaks easily and replacement items way too expensive. Also, my teeth are not moving even a quarter as fast as they should be.

4 years ago

Reply from byte

We want to make sure each customer is getting to their new smile in the safest and best way possible. If any questions arise regarding the fit of aligners, that is where our Professional Care Team comes in. They are able to advise as well as make any necessary adjustments to treatment plans. Each customer has the option to schedule a phone or video call through their customer portal with our Professional Care Team. We would also recommend giving our team a call at 877-298-3669 for immediate assistance.

Mar. 11th, 2022

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Verified Customer

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Diedra Robinson Garden Grove, CA

Very easy to sign up and get the aligners! They were the only company that helped me.

4 years ago

Reply from byte

We love hearing this! We try our best to make things as simple and convenient as possible. Thank you for sharing your experience with us.

Mar. 4th, 2022

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Verified Customer

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Jamie Selma, IN

They are amazing and work with you completely until you are happy with the way your teeth look

4 years ago

Reply from byte

We love to hear it. We are always standing by to support!

Mar. 7th, 2022

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Tamara Harvey Rotonda West, FL

My teeth are looking great! Only 1 more set of aligners to go! Aligners work great!

4 years ago

Reply from byte

Yay, we love to hear this! Thank you for leaving us a review.

Mar. 7th, 2022

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Diane Fowler Cape Coral, FL

First set didn't do the trick- even though I followed directions perfectly.now, 2ns set not aligning quickly- had to back track again.I would never recommend them.go to local dentist & get his recommendation.

4 years ago

Reply from byte

We want to make sure each customer is getting to their new smile in the safest and best way possible. If any questions arise regarding the fit of aligners, that is where our Professional Care Team comes in. Sometimes teeth are more stubborn than we expected and take longer to move. Each customer has the option to schedule a phone or video call through their customer portal with our Professional Care Team. We would also recommend giving our team a call at 877-298-3669 for immediate assistance.

Mar. 9th, 2022

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Alicia Merza East Hartford, CT

I was given a treatment plan that was revised due to ill fitting aligners. I have now had the aligners for a year and have not seen any significant movement or change in teeth alignment.

4 years ago

Reply from byte

We want to make sure each customer is getting to their new smile in the safest and best way possible. If any questions arise regarding the fit of aligners, that is where our Professional Care Team comes in. Sometimes teeth are more stubborn than we expected and take longer to move. Each customer has the option to schedule a phone or video call through their customer portal with our Professional Care Team. We would also recommend giving our team a call at 877-298-3669 for immediate assistance.

Mar. 11th, 2022

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Allyson Gallegos Brooklyn, NY

The customer service is pretty good, but it takes a while to get a response with seemingly time sensitive matters.

4 years ago

Reply from byte

Thank you so much for sharing this feedback with us. For more sensitive matters our team is available to speak via phone call at (877) 298-3669 Monday-Sunday, 8 AM-6 PM MST. We are always happy to help!

Mar. 4th, 2022

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Brittany Long Beach, NY

If I could give them a 0 I would. Response times were slow, sent the wrong sizes more than once. Cut my gums. Didn't work or fit after many months trying to get the correct fit

4 years ago

Reply from byte

We want to make sure each customer is getting to their new smile in the safest and best way possible. If any questions arise regarding the fit of aligners, that is where our Professional Care Team comes in. They are able to advise as well as make any necessary adjustments to treatment plans. Each customer has the option to schedule a phone or video call through their customer portal with our Professional Care Team. We would also recommend giving our team a call at 877-298-3669 for immediate assistance.

Mar. 9th, 2022

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Mark Cummibs San Francisco, CA

I'm 4 sets away from my final teeth. It has changed the flags or of my teeth. However they are in no way perfect. I would say they are a little improved.

4 years ago

Reply from byte

Hi there. We are always looking for ways to improve the customer experience so we appreciate you taking the time to leave this feedback. We want every customer to feel supported throughout the whole Byte journey. If at any time you are unable to connect with our team, please give us a call at 877-298-3669 or send us a direct message through Facebook and our team would be happy to assist.

Mar. 4th, 2022

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Verified Customer

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Kim Ferguson Grayson, KY

The entire process, from the very beginning was extremely easy and convenient for me.

4 years ago

Reply from byte

We are so excited for you! From start to finish, our team is ready and available to get you on track, check that progress, and get you to those final results!

Mar. 4th, 2022

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Tracy m martello Portland, OR

I started with a 3-month program and I'm going on almost a year and I still don't think my teeth are going to be straight by the time I'm done

4 years ago

Reply from byte

Hi there, we appreciate your feedback and want to do everything to ensure each customer progresses well and feels supported through each step. If there are any concerns regarding progression or quality of the aligners, our Professional Care Team is here to help. Customers can schedule a phone or video conference at any point during treatment through their customer portal. We recommend this if there are any lasting questions or concerns. It is important to us to get every customer to their new smile in a quick and safe way. Please reach out to us at support@byteme.com, through Facebook messenger or through phone at 877-298-3669, so that we can further address any concerns you are experiencing. We look forward to connecting.

Mar. 4th, 2022

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Brian thompson Fargo, ND

Taking longer than expected, wouldn't replace broken vibrating device, final outcome won't look like what was identified initially

4 years ago

Reply from byte

Hi there, we appreciate your feedback. If there are any concerns regarding progression or quality of the aligners, our Professional Care Team is here to help. Customers can schedule a phone or video conference at any point during treatment through their customer portal. We recommend this if there are any lasting questions or concerns. It is important to us to get every customer to their new smile in a quick and safe way. Please reach out to us at support@byteme.com so that we can further address any concerns you are experiencing. We look forward to connecting.

Mar. 4th, 2022

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R. V. Harpswell, ME

Terrible fit. Their "dental experts" told me I had to cut out the back two teeth space of every aligner. They won't stay in. Sent multiple photos as requested, of gum damage and ill-fit and they refuse to refund or remake.

4 years ago

Reply from byte

Hi there, we appreciate your feedback and want to do everything to ensure each customer progresses well and feels supported through each step. If there are any concerns regarding progression or quality of the aligners, our Professional Care Team is here to help. Customers can schedule a phone or video conference at any point during treatment through their customer portal. We recommend this if there are any lasting questions or concerns. It is important to us to get every customer to their new smile in a quick and safe way. Please reach out to us at support@byteme.com so that we can further address any concerns you are experiencing. We look forward to connecting.

Mar. 4th, 2022

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Abner Holsinger Minneapolis, MN

the product is a con, they lie about what it will do, take your money and refuse to send the aligners. These people are criminals and they should be arrested for fraud and prosecuted to the fullest extent of the law.

4 years ago

Reply from byte

We want to make sure that we can address these concerns and do what we can to help as soon as possible. Please give our team a call at (877) 298-3669 so that we can look into this further, we're standing by for support.

Mar. 10th, 2022

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Carly Vessels Glendora, CA

Didn't really work out for me, lots of pain and the retainers never fit right so maybe the impression kit was wrong, had trouble contacting right people so I gave up and now my teeth won't be perfect for my wedding :(

4 years ago

Reply from byte

We want to make sure each customer is getting to their new smile in the safest and best way possible. If any questions arise regarding the fit of aligners, that is where our Professional Care Team comes in. They are able to advise as well as make any necessary adjustments to treatment plans. Each customer has the option to schedule a phone or video call through their customer portal with our Professional Care Team. We would also recommend giving our team a call at 877-298-3669 for immediate assistance.

Mar. 4th, 2022

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Alexander Tampa, FL

It's a good overall aligner that I would recommend to people for sure and the price is great

4 years ago

Reply from byte

Thank you! Have you heard about our referral program yet? Give us a call at 877-298-3669 and we'll tell you all about how you can get $100 for referring your friends and family!

Jan. 13th, 2022

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Dana Ventura, CA

Byte works perfectly with my busy schedule, and the results have met every expectation.

4 years ago

Reply from byte

We do what we can to provide you with an experience that works best for your lifestyle and needs. Thank you for your review, Dan!

Dec. 14th, 2021

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Teresa Webster Olathe, KS

They have been easy to care for and are a convenient way to straighten up my teeth.

4 years ago

Reply from byte

We do what we can to provide you with an experience that works best for your lifestyle and needs. Thank you for your review, Teresa!

Nov. 9th, 2021

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Jason Madison, AL

Product works great, aligners we're not to painful and the price was more economical than traditional braces

4 years ago

Reply from byte

Thank you for this review, Jason!

Nov. 3rd, 2021

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Kyoshia T Winbush Hillside, NJ

The overall experience is good but some retainers are a bit harsh in my mouth but the progress is better than expected.

4 years ago

Reply from byte

We appreciate your feedback! If you ever have any questions, don't hesitate to reach out to support@byteme.com.

Nov. 3rd, 2021

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Karen Duley Santora Grantham, NH

Was easy to start the process and no frequent dental visits. Hoping final results as good as braces.

5 years ago

Reply from byte

We can't wait to get you to that final step. Thank you, Karen!

Nov. 3rd, 2021

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Breanne Scheid Easton, MN

Haven't had any issues. Somebody responds within a day or two if I ask a question.

5 years ago

Reply from byte

We are so happy to hear that Jackson has been able to provide you with an awesome and positive experience so far. Our whole Byte team is dedicated to getting you the smile of your dreams and making this whole process as easy as possible. We're so happy to have you a part of the Byte family :)

Oct. 26th, 2021

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Verified Customer

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Adam Stone

I achieved better than expected results, and am starting to enjoy my smile again.

5 years ago

Reply from byte

The journey to your dream smile has never been so easy! Thank you for sharing

Oct. 28th, 2021

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Rheanna Roxana, IL

I have felt my teeth slowly transition since day 3 and it has not been uncomfortable.

5 years ago

Reply from byte

Nothing we love more than hearing about our customer's progress! It just keeps getting better and better 😎

Oct. 26th, 2021

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Berenice Williams Valdosta, GA

I have had a great experience this far. I see improvement in my teeth and I'm very satisfied!

5 years ago

Reply from byte

Hey Berenice, there's nothing we love more than helping our customers reach their smile goals all the while enjoying the journey 🥰

Oct. 26th, 2021

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Chelsea Stout Clinton, IN

I have had no problems at all. My gap is almost closed, which is absolutely incredible

5 years ago

Reply from byte

The journey to your dream smile has never been so easy! Each treatment plan is personalized specifically for each of our customers with lots of care 😊 Be sure to let us know if you have any questions.

Oct. 26th, 2021

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Amber Nicely Johnson City, TN

I've had nothing but a good experience! Customer service is great and I've seen results already!

5 years ago

Reply from byte

Hey Amber! Our goal is to make sure that our customers are receiving the support and care they need throughout treatment. We are so happy to hear that about our team. If you have any questions, feel free to reach out to us :)

Oct. 26th, 2021

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Andrea female Amstutz Canton, OH

Is excellent friendly knowledgeable customer service not pushy quality product in a timely manner

5 years ago

Reply from byte

That's what we love to hear! Thank you for sharing ☺

Oct. 26th, 2021

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Gavyn Allen Saratoga Springs, UT

It has been such a great experience and my teeth are straighter and almost done!

5 years ago

Reply from byte

You got us smiling from ear to ear, thank you so much for you feedback! That's what we love to hear 😎

Oct. 26th, 2021

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Adam C Ferguson Saint Louis, MO

not really seeing progress at this point and I am almost to my last top tray which is worrisome. Hopefully it will improve.

5 years ago

Reply from byte

Hi, we are sorry to hear that you have not seen progress yet. It is important to us to get you to your dream smile, so if you haven't been seeing improvement, let's get you in contact with the Byte Certified Care team. This team can check on your progress, the fit of your aligners, and provide you with the best next steps to get you to your projected results. You can reach our team via email at support@byteme.com or by phone at 877-298-3669 during normal business hours MST Monday-Sunday.

Oct. 26th, 2021

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Verified Customer

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Seth Aguilera Greeley, CO

The entire process is very convenient, they update you and send reminders for everything.

5 years ago

Reply from byte

We strive to make sure each step in our customer's journey is as seamless as possible! Thank you for sharing, please let us know if you have any questions for us 😀

Oct. 26th, 2021

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Verified Customer

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Danielle D Hicks Austin, TX

The process had been quick and efficient, and I started seeing results by end of the first month

5 years ago

Reply from byte

The journey to your dream smile has never been so easy! Thank you for sharing 🙌

Oct. 26th, 2021

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Verified Customer

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Makayla Bowden Bellingham, MA

They're easy to use, affordable, the treatment plan arrived to my door a lot quicker then I thought.

5 years ago

Reply from byte

Our customer care team is here for you every step of the way. We are dedicated to making your Byte journey as easy and seamless as possible. If you ever have any questions or concerns just let us know, we've got your back :)

Oct. 26th, 2021

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Verified Customer

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buryl alfieri Mechanicsville, VA

Very responsive customer service. Braces came in quickly and very easy to use.

5 years ago

Reply from byte

Our team of Customer Care Specialists are here to help assist all of our customers throughout their smile journey! Happy to hear about your experience :)

Oct. 26th, 2021

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Verified Customer

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Aaron Stempeck Virginia Beach, VA

When they email, or text, they have the best intentions to help you with your smile.

5 years ago

Reply from byte

Hey Aaron! Our goal is to make sure that our customers are receiving the support and care they need throughout treatment. We are so happy to hear that about our team. If you have any questions, feel free to reach out to us :)

Oct. 26th, 2021

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Whittney Concord, NC

Love it, it's been great, easy and affordable! Much better thank braces for sure!!

5 years ago

Reply from byte

We appreciate your feedback! If you ever have any questions, don't hesitate to reach out to support@byteme.com.

Nov. 2nd, 2021

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Verified Customer

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Jena

So convenient and easy to do from the comfort of your own home. Also great pricing

5 years ago

Reply from byte

We are proud to offer a more convenient way to straighten your teeth. Thank you for your review!

Nov. 2nd, 2021

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Linda Syverson Big Lake, MN

So far they're working well. I have had to wear one set (or more) more than 2 days.

5 years ago

Reply from byte

Thank you so much for taking the time to share this with us! We are so excited for you :)

Nov. 2nd, 2021

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Verified Customer

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Brooke Badberg Loveland, CO

The process was pretty simple to start. There has been a lack of contact once I received the aligners.

5 years ago

Reply from byte

Hey Brooke! Thanks so much for writing in! We are so happy to hear that the Byte process has been easy and simple to follow. We want to make sure all of our customers feel supported and comfortable every step of the way. If you have a question or concern our team is always here to help. Simply give us a call at 877-298-3669 or send us an email at support@byteme.com. Our team is standing by to help!

Oct. 26th, 2021

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Travis Las Vegas, NV

They quickly fixed my teeth in less than four months there was alittle discomfort but they were good

5 years ago

Reply from byte

Hi there. Thanks so much for writing in. During treatment, it is totally normal to feel a little discomfort as your teeth are adjusting to each new aligner set but we are so happy to hear that you are loving your Byte results! Happy to have you in the Byte family :)

Oct. 26th, 2021

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Verified Customer

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Alejandro Recinos Gardena, CA

Very easy and straightforward. Fast results and little to no discomfort after the first few weeks.

5 years ago

Reply from byte

Let's continue this positive experience, shall we? Feel free to reach out to support@byteme.com with any questions.

Nov. 3rd, 2021

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Verified Customer

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Militza Rosa Jacksonville, FL

Was a bit skeptic due to some reviews but, My daughter confidence went up 100%. Highly recomend it.

5 years ago

Reply from byte

We are so thrilled for you daughter! Thank you so much for sharing.

Nov. 3rd, 2021

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Melissa Louisville, KY

Easy to contact. Great plans and financing. The aligners are comfortable and easy to use

5 years ago

Reply from byte

Hey Melissa! Our goal is to make sure that our customers are receiving the support and care they need throughout treatment. We are so happy to hear that about our team. If you have any questions, feel free to reach out to us :)

Nov. 1st, 2021

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Verified Customer

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Megan Averch Aurora, CO

Every process was easy and went very smoothly. I also ended up with a great smile

5 years ago

Reply from byte

You got us smiling from ear to ear, thank you so much for you feedback! Plenty of goodness to share :)

Nov. 1st, 2021

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Lea Overgaard, AZ

I've had to cut and file most of my retainers(especially in the beginning) and had to skip one cause it didn't fit. It's been a rough start. The help has been sub par.

5 years ago

Reply from byte

Hi there. Thank you for writing in and sharing your Byte experience. We are always looking for ways to improve our customer's experience so we really appreciate it. Throughout your Byte journey, our customer care team is here to support you. If you have any questions or concerns regarding your treatment, please do not hesitate to reach out via phone call or email and a Byte team member will be there to take care of you!

Oct. 30th, 2021

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Verified Customer

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Sara Vasisko Virginia Beach, VA

Great customer service. The Aligners work and even just one week in I saw results.

5 years ago

Reply from byte

Getting each customer the smile they deserve:) Thank you!

Nov. 3rd, 2021