Name: byte
Rating: 4.5

star star star star_border star_border

Maria Raymond, ME

I'm halfway through my treatment plan and am happy with the convenience of the at-home impression kit and treatment. However, my aligners didn't fit quite right (there was a gap between the aligner and the back of my teeth) so I reached out to the Byte team on day one. It took about two weeks to get through their multi-step support process and to send another impression kit. I'm currently in the 4-6 week waiting period to manufacture new aligners, during which time I was told to pause my progression. Given their advertisement of finishing treatment in 12 weeks, adding on another 2 months is a significant setback. I understand that the aligner fit could have been user error with the impression kit, but I can't imagine I'm the only one with this issue, so I'm surprised at how long it took to diagnose the problem and that there's no prioritization of aligner manufacturing for those who are mid-treatment.

5 years ago

Reply from byte

Hi Maria! Thank you so much for providing your feedback. This is always helpful for us to be able to improve our systems! We understand the frustration the refinement process may provide. As it is your teeth, and an investment, we want to make sure we're providing you with the best care and quality possible to ensure we can get you on track to that desired result. There are times that an anatomy may not agree with the movement, and may be stubborn- it happens to us all, and that's why our doctor-directed team remains available to you to make sure we are getting you to where you need to be. Happy to clarify further. Send us an email, let's get you an update :)

Nov. 12th, 2020

star star star star star

Erica R Washington, DC

They're very easy to communicate with and really fast with email responses. I had a variety of questions in general about how it works, insurance, pain, what I can and can't drink etc and they answered all of my questions. I would definitely do this again.

5 years ago

star star star star star

Sandra M Hammond, IN

I struggled with making this decision for a very long time. I am very happy that I was able to find this company. The ease of having my impression kit sent to me and receive the aligners in a very short time and seeing progress happen quickly is making me so excited about seeing the end results.

5 years ago

star star star star star

Edison Galan Jr. New York, NY

Byte is nothing short of great. What I love most about the company is their team. Their team is very informational and helpful, and I have been guided perfectly throughout my journey. They respond quickly and accurately to any questions and I’m so happy with the results and process so far!

5 years ago

star star star star star

Colby Thomas Fort Campbell North, KY

My experience with Byte thus far was been absolutely amazing. I got my impression kit in less than a week and that process was fast and easy. They replied quickly to any questions I had and they made me feel very comfortable. I'm really excited for my new smile.

5 years ago

star star star star star

Amy Brown Mount Hawthorn, WA

I love how easy Byte has been. Having everything arrive in the mail has been great as I lead a very busy life, regular ortho appointments would be hard to get to! My teeth are looking so much better and for the first time in my life I feel confident with my smile

5 years ago

star star star star star

K Johnson , FL

I was so scared about doing aligners at home but they make the process very straightforward and hassle free. Everyone I have spoken with talks to me like a person and not an account number. My questions are answered, clinical team responds promptly nd and the value for life can't be beat by any other competitor. They're awesome!

5 years ago

star star star star star

Emily F Hanover, PA

My two favorite parts about this company so far is the customer service and the 3D treatment plan. Being able to watch my teeth change step by step before purchasing my aligners was fantastic! And I love getting my text updates from my advisor! They are not overwhelming but comforting, knowing someone is with you every step of the way.

5 years ago

star star star star star

Daniel ,

So much love and support from the Byte team since day one. I’m 12 weeks in and about to continue to the second half of my treatment. My teeth are already looking so much better, I couldn’t have chosen a better company to go through this with!

5 years ago Edited September 14, 2021

star star star star star

Lollywalldoodle Porter Ranch, CA

Great product and wonderful excellent stellar customer service, I always got in touch with people who actually like what they do and believe in their products. I really admired how well they were all versed on product knowledge and everything was delivered super fast

5 years ago

star star star star star

Sally Harington Wooloowin, QLD

Love my program and how my teeth are coming along. Seemless customer service from first point of contact. Also LOVE BrightByte as I have a stubborn stain dentists haven’t even been able to remove it has almost cleared. Couldn’t be happier.

5 years ago

star star star star star

Kelly Andagana Mayagüez,

What I love about byte is their customer service, it’s exceptional, they make sure you as the customer is well aware of every step of the way. They provide you with detail about payments options and truly want you to make the best decision for you as a person. They rent money hungry they genuinely care about you.

5 years ago

star star star star star

Kayla Lynch-Cruse Las Vegas, NV

I previewed the site which was very informative and pleasing, ordered my impression kit, which came speedy and was easy to do! I have ordered my aligners and know the rest of the process will be as seamless. Btw Customer support was very helpful and easy to deal with from start to finish! My experience couldn't have gone any better.

5 years ago

star star star star star

Andrew Amoh Edinburg, TX

I was hesitant going with byte but I decided to take a leap of faith and I’m forever grateful for this decision. The customer service has been so amazing helping me close my gap in 2.5 months! Wow I could’ve never done that with braces. I definitely recommend byte to anyone trying to straighten there teeth in record time

5 years ago

star star star star star

Christine P. North Fort Myers, FL

The best thing about working with Byte was their customer service and the professional way the product and service was delivered. Of course the outcome is important, but their commitment to ensure you have the best experience was a big plus!

5 years ago

star star star star star

Mariam Eden Prairie, MN

Their customer service are awesome! And really get the feel they care about what they do. Anytime I have questions they always explain everything that I need to know. Everything’s always simplified plus my teeth are looking sssoooo beautiful and straight. I thought I smiled a lot before but I smile more then ever now😁lol

5 years ago

star star star star star

David Dar Juan Fontana, CA

The best thing I like about this company is that they’re always there for you, whenever you need them. I have messaged them both on Facebook, and email, and they always reply within a reasonable time frame. My first month is looking great, i’m glad I discovered Byte!

5 years ago

star star star star star

Wes Urbandale, IA

I'm 5 weeks into a 17 week treatment and almost can't believe how well things are working. Way less discomfort than I would've thought and the whole process is just so easy. I would highly recommend Byte to my friends and family, or anyone out there looking for a better smile.

5 years ago

star star star star star

Beth Briner Brighton, MA

I had braces 20 years ago and my teeth had moved a lot. I was starting to bite my lip and my bipuck teeth were coming back. Ten weeks with bite ans my teeth are beautiful and I have a retainer to keep them that way. Very pleased.

5 years ago Edited September 14, 2021

star star star star star

Taysha Arnone Baton Rouge, LA

I am on week 9 and I am loving my results so far. The first set of aligners that I received did not fit right, but they were very helpful and quick to get a new impression kit for free! The second set came in and fit perfect!

5 years ago

star star star star star

katisha diab Chicago, IL

This system is the most brilliant thing ever created. I had braces for 4 years and being 15 years later... yah my teeth needed some help. Having to wear them at night is amazing. I could not do the all day one. This is absolutely perfect for all life styles.

5 years ago Edited September 14, 2021

star star star star star_border

Emily Brittain Winston-Salem, NC

I've been using the nighttime only Byte for a few months now. It's super easy and I love that I can use it only at night! The hyperbyte is also a great addition to the experience. It helps with the slight pain you get after changing to the next aligners. My only small complaint is that my original treatment plan had to be changed and I am now having to wait 4 - 6 weeks to receive my new aligners. I'm glad they are staying on top of my results and have changed my aligners based on the results I've gotten so far, but I wish I didn't have to wait to long to receive the new ones.

5 years ago

star star star star star

Megan Gillette Temperance, MI

I like the fact that they respond quickly to any questions or concerns. They offer several quick and easy payment options. I don't like the fact that they push getting your teeth fixed fast. As good as that is, my dentist told me that moving your teeth too fast can weaken the roots of your teeth.

5 years ago

star star star star star

Jessica S. Brooklyn, NY

Modern, fast, quality materials, accessible customer service. My teeth took longer to move than the original estimate (stubborn teeth!) but Byte helped me out by making brand new aligners to get me back on track - free of charge with their lifetime guarantee! Thank you Byte

5 years ago

star star star star star

Brekat08 Seattle, WA

I love my Byte aligners. The communication with customer service has been great and they’re so knowledgeable and helpful, even when I needed an adjustment to my plan and my teeth look amazing! BrightByte works super well, too. My teeth are whiter than ever before! The HyperByte also really helps my teeth soreness. Unbeatable experience.

5 years ago

star star star star star

Jess ,

I absolutely love BYTE - they made my experience so easy to follow, were always there to answer any questions, and provided me with all the resources I could need. There is honestly nothing I don't like about the company - 10/10/

5 years ago

star star star star star

Louise Bengtsson Brooklyn, NY

Overall my experience with Byte has been great. Good and speedy customer service, everyone I've talked to have been very nice and helpful. The product itself has so far been as good as advertised and I would recommend it to a friend. My only complaint is that I would have liked more personal contact with an orthodontist.

5 years ago

star star star star star

Katie Vaughn Victoria, TX

I’ve been very pleased with each contact with Byte representatives. They are kind and knowledgeable and helpful. I’m only closing out week one, but I can feel shifting already and it’s not uncomfortable at all. Only 11 more weeks to go to see the final product!

5 years ago

star star star star star

Ken Warner Roebling, NJ

Byte is a great company. I’m using the nighttime aligners. This way I don’t have to be uncomfortable all day. I’m very happy with my progress. Their customer service is great. When I had an issue with my aligners not fitting just right, they were quick to resolve my issue.

5 years ago

star star star star star_border

Katie Lombard Waldoboro, ME

I am very pleased with the communication via text message and email that I received from my Byte team players. They were all very nice and knowledgeable and answered all the questions I had. I was dissatisfied with the coupons that I received but was unable to use due to the payment option that I chose. I think that they should not send the deals and offers if they can't be used.

5 years ago Edited September 14, 2021

star star star star star

courtney Moreno Valley, CA

i am halfway through my treatment and i can already see a difference with my teeth! The customer service team has been great and responsive — even when i was sure i was doing everything wrong during the first week and sent about 10 emails in a day! Pleased i took the jump and started Byte.

5 years ago

star star star star star

Coachfort99 Ashburn, VA

Byte has great customer service and the aligners work. I’m on week 11 and have noticed a significant difference. Byte provided everything and has been great with communication and any help I’ve needed. A Great experience and a great price!!

5 years ago

star star star star star

Alia Williams Brooklyn, NY

I’m currently in my 10th week of byte treatment and I must say my experience has been amazing. My treatment plan is accurate and affordable plus my confidence is at an all time high! Five star treatment and customer service

6 years ago

star star star star star

Vicki Erney Dillsburg, PA

Byte aligners are the perfect way to get the beautiful smile you’re looking for. It is a quick and easy process. You receive a kit to make your impressions. Send it back to see if you’re a candidate. Then you receive your aligners and you’re on your way to having an amazing smile. I would highly recommend Byte to my family and friends.

6 years ago

star star star star star

Davae Mcmillion Hobbs, NM

I love how this company really makes you feel special! They are always a pleasure to talk to and have such a one-on-one experience. They are extremely quick in responding back as well! 100% love this company and the quick results that their product delivers.

6 years ago

star star star star star

Melanie Rankin Indianapolis, IN

I will always recommend Byte! Affordable and friendly not to mention AWESOME staff...They are definitely there with you on your journey to a beautiful smile....Email them with any concern you’ll get a reply back the next day like clockwork...

6 years ago

star star star star star

chris arnold Doylestown, PA

The byte experience has been amazing so far. The treatment itself is easy to conduct and the results are real and happen almost immediately! The customer service team is always available to help. Would highly recommend this company!

6 years ago

star star star star star

Guess Oka Newark, NJ

I'm pleased to see how my byte system matches up to my expectations. The online weekly progress simulator provided by the orthodontist match my real life experience. The customer service has also been satisfying: quick feedback and useful information I'm currently on week 9 ouf of 16 and satisfied so far

6 years ago

star star star star star

Free Hudson Hampton, VA

I'm a new customer... Still waiting on my aligners but the level of service and attentiveness I've received thus far is above and beyond anything I could have expected. Jonathan my account rep is awesome and he has the patience of Job! These people are amazing!

6 years ago

star star star star star

Collin Goodyear, AZ

I’m currently on week 16 of my aligners and you can definitely noticed the difference. I highly recommend going with Byte. There customer service is also really valuable. They answered all my questions and have been super nice throughout the process.

6 years ago

star star star star star

Mayra Bautista Los Angeles, CA

I am beyond happy with byte! They made the process so much easier for me. They helped me at anytime I needed it and always kept me informed every step of the way. The customer service is beyond amazing and I’m glad I chose byte to help me get the smile I want!

6 years ago

star star star star star

Kiyla West Salem, OH

Great company! Just started my byte journey and am so excited to get everything! Ive always dreamed of having a straight smile since I were a little girl and now its becoming a reality! Everyone ice spoke to thus far have been wonderful! Great pricing!

6 years ago

star star star star star

Maddie Fenton Warren, MI

Byte has successfully answered all my questions and helped me along the way! I’m on week 10 of my treatment and am seeing the results I thought I would! I couldn’t be happier with the results so far! Excited for the weeks to come! I highly recommend you look into this company!

6 years ago

star star star star star

Sally Alegria Elgin, IL

I think the best thing about the company would be the customer care because they really are there for you and super helpful with everything that you have a question for or something you don’t know about so they’re very responsive. And when I ordered my impression kit it was super simple to do and quick which was really great.

6 years ago

star star star star star

Evan Gomes ,

Byte made everything easy. The aligners are easy to use and the hyperbyte tool is wonderful. I am extremely happy with the results. The gaps between my teeth have closed and my teeth are straight. I am so glad I gave this a try! Highly recommended.

6 years ago

star star star star star

Jorge Valles ,

Incredibly satisfied with the progress that I made so far. Recieved my new kit very prompt. The customer support is 2nd to none. So friendly and welcoming. Definitely would recommend to friends and family. Thank you again for an amazing service!

6 years ago

star star star star star

Slater Evans Roseville, CA

My teeth are moving quickly! I’m only on step 4 and I’m already seeing a difference! The Brightbyte whitener is definitely making my teeth whiter. I have not experienced much discomfort thus far. Make sure to use the filer to grind down the edges of the retainers because they can be a little sharp

6 years ago

star star star star star

Diana Collins Florence, SC

For all the skeptics: This is NOT A HOAX!!! Byte is 100% authentic and genuine. See for yourself and do a free consultation. I have been EXTREMELY satisfied with Byte and their professionalism! Bonus: It's AFFORDABLE!!! The process has been smooth and convenient and I highly recommend their product and service!!!

6 years ago

star star star star star

Michelle Walden Fredericksburg, VA

I can’t wait to get my aligners! The company has top notch customer services that adapts to current times. Text, email, or phone! Super easy! The process has been very quick so far. I’m already recommending them to friends and family.

6 years ago

star star star star star

Jazmyn Alexandra Franco Oxnard, CA

At the beginning I was doubtful of buying the aligners, but the great attention of Byte's customer service convinced me of it. Now I'm just waiting for my aligners to arrive to start my treatment, and I'm really excited because of it!

6 years ago