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Author: Kaitlyn Short

LAST UPDATED: January 18th, 2023

byte® is an invisible braces company that allows consumers who need minimal to moderate dental alignment to receive treatment without ever having to visit a dentist or orthodontist. In December of 2020, byte was acquired by Dentsply Sirona, one of the largest dental equipment providers in the industry. 

byte's Smile Science technology was created by world-renowned celebrity cosmetic dentist, Dr. Jon Marashi, and designs a personalized smile, unique to you. The proprietary byte Aligner System also includes HyperByte™, which cuts treatment time in half and reduces any discomfort that can be associated with tooth movement during orthodontic treatment.

The majority of byte reviews reveal happy customers who have nothing but praise for the company and byte aligners. Customers were not only pleased with the treatment time, low cost, and straightforward process, but they also highly praised byte's customer service team. Many customers felt that the customer service representatives were responsive, personable, and knowledgeable. We believe customers can expect a positive experience when working with the byte team and its customer support.

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The Good

  • Positive byte Reviews
  • Simple and Straightforward Treatment Process
  • High Frequency Vibration ($900 Value) Included Free
  • Three-Month Average Treatment
  • Free Retainers, Whitening, and Cleaner
  • Payment Options
  • Byte-at-Night Option

Positive byte Reviews

Of the 3,600+ byte reviews on our site, an overwhelming majority of them are positive. Many customers mention excellent customer service from sales representatives and byte’s orthodontists. Customers also mention that they’re very satisfied with their byte treatment plan and have great results afterwards. 

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Customer Review: Sagar from Seattle, WA

"I had researched about a lot of teeth aligner companies and finally went with Byte because of its most number of positive reviews. And, I'd say that I'm very happy with my choice. I can really see the results. The gaps in my teeth are almost gone. Their team is very responsive and they regularly checked in with me about my progress. I'd surely recommend Byte to anyone."

Simple and Straightforward Treatment Process

byte's invisible aligners are clear plastic devices custom made to fit your teeth. Over time, each clear aligner will gradually shift your teeth, so you have  straighter teeth and a straighter smile. 

Using the at-home impression kit, consumers will use a molding putty and trays to make the impression of their teeth, and then they'll send those teeth impressions back to byte using the supplied free pre-paid shipping box. 

The molds from the impression you send back will generate an interactive 3D model of what your teeth look like, and what they will look like after treatment. Byte will then determine if they're a good candidate for an aligner treatment.

byte’s aligners are designed to help people who need minor to moderate alignments. If you have crooked teeth, crowded teeth, or simply need a minor bite correction, byte is an excellent option to get straight teeth.

If you're not a candidate for byte, the company will refund you the full price of the byte impression kit. 

The molds are used to generate an interactive 3D model of what your teeth look like and what they will look like after treatment. Byte will then determine if you’re a good candidate for clear aligners.

The Byte team will also look at your pictures to decide on a plan that matches your facial structure. Byte evaluates your facial structure to help create your smile plan, using Smile Science. This is a detailed system created by Dr. Marashi who has worked with several well-known Hollywood stars. The Smile Science aims to ensure your smile looks symmetrical in comparison to your face.
You’ll have a chance to review the customized treatment plan and respond with any questions you may have.

byte also guarantees your smile with the Byte for Life guarantee. That means that if your teeth move out of alignment after going through the byte treatment, byte will cover the cost to straighten them, no questions asked.

Not only do other companies charge customers for post treatment retainers to keep their teeth straight, but most companies also lack a lifetime guarantee.

All of byte’s treatment is done without any office visits to a dentist or orthodontist, but customers should still see their dentist regularly to keep up with oral hygiene. 

High Frequency Vibration ($900 Value) Included Free

The HyperByte device is the company's exclusive dental movement acceleration device. High frequency vibrations or (HFV) uses soft micropulses that transmit through the roots of the teeth to the surrounding bone. According to byte, this type of therapy can reduce discomfort and better seat the aligners around the teeth. This will help cause better aligner traction, more accurate teeth movement, and much faster treatment times. 

Research shows that this type of technology has been proven, and used for years by orthodontists selling it to their patients for as much as $900 a piece.  Only byte includes this FDA cleared technology free for its customers.

Three-Month Average Treatment

The clear aligner system is not only less expensive than traditional braces, but is often also faster. Though the duration of treatment will vary case-by-case as the treatment program depends on several factors, including the extent of the individual customer's alignment needs, byte offers one of the quickest teeth straightening programs.

Consumers can also expect a faster treatment time if they're following byte's recommended guidelines: 

  • Wear the byte invisible aligners as much as possible — only taking them out to eat or drink
  • Use the aligners on both the lower and upper teeth
  • Order replacement aligners immediately if one gets lost or damaged
  • Switch aligners every week

Because of the company's HyperByte technology, customers typically finish the program in three months. 

Free Retainers, Whitening, and Cleaner

Very few invisible aligner providers include the value that byte does. byte offers free retainers to customers. Other invisible braces companies charge up to $99 for a pair of retainers that last only six months.

byte also includes a bottle of BrightByte 3-in-1 premium teeth whitening foam, breath freshener, and teeth aligner cleaner for free. Because teeth alignment requires customers to wear aligners all day, byte wants to help customers have a whiter, brighter smile at the same time. 

byte recommends cleaning the aligners immediately after taking them out to prevent them from looking cloudy or discolored. However, byte advises customers to clean the aligners with the BrightByte whitening gel that acts as a teeth whitener/foam cleanser and not to use other whitening products as they can damage the aligners.   

byte also offers free shipping both ways on all packages sent and received.      

Payment Options

There are a few different payment options. Customers can pay the full cost upfront or they can choose a monthly financing option through bytepay™, byte’s all-new 100 percent guaranteed approval rate payment plan with no credit checks. 

  • The one-time payment option is $1,895 
  • The monthly option is an $82 monthly payment over 32 months — a $249 down payment is required

Unlike several other invisible aligner companies, byte offers multiple financing options that are inclusive to all financial situations to get the best possible monthly payment. Or customers can finance their invisible aligners through byte's financing partner, Affirm. byte accepts all major debit and credit cards including Care Credit.

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Highlight: byte accepts multiple forms of payment, including dental insurance.

Customers can use their dental insurance, as well as their HSA or FSA debit card to pay for treatment.

Customers can also pay for their purchases with Splitit. Splitit is a global payment solution that allows shoppers to split the final cost into interest-free monthly payments. Currently, byte offers 3 or 6-month payment options with Splitit. There is no application process with Splitit; customers receive instant approval using their existing debit/credit card level.

Byte-at-Night Option

byte now offers a treatment plan in which customers only need to wear their aligners at night. This is an notable and exciting new offering, as many consumers don't love having to wear their aligners throughout the day, including having to take them out and clean them anytime they eat or drink anything besides water. 

These at-night aligners are made with a grind resistant polymer material and are slightly thicker than byte's day-wear aligners. Consumers who go with this Byte-at-Night option will need to wear their nighttime aligners a minimum of 10 continuous hours. This treatment plan also takes 2-3 months longer to complete compared to the all-day aligner plan. The at-night treatment plan is also slightly more expensive, costing a single payment of $2,295, or $99.56 per month (after a $449 deposit) if doing a monthly payment plan. 

byte now offers a military discount of $150 off for all active and retired military, along with discounts for first responders, and college students.

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The Bad

  • Slightly Higher Prices

Slightly Higher Prices

The entire in-home invisible aligners industry is much cheaper than traditional metal braces, but there are price fluctuations within the industry itself.

Though byte's monthly payment plan and free products included in the overall package are advantageous, the company's prices are slightly higher than other companies in the invisible aligners industry.

However, the price difference may be inconsequential given the great financing options and additional value.

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The Bottom Line

byte is the highest-ranked company in the industry. The Byte for Life guarantee ensures that customers will have a straight smile for the rest of their lives — this guarantee is practically unheard of in the invisible aligner industry. While some companies will offer a 30-day guarantee, they usually only cover the impression kit. byte includes retainers, cleaner, and whitening products in its overall price, a perk not seen in many other invisible aligner companies. Additionally, byte does not require a downpayment on its monthly financing option through Affirm. Customers can also choose a monthly financing option at 0 percent APR through byte’s various financing partners.

Another attractive feature of byte's service is its HyperByte® technology, which reportedly cuts alignment time in half; this technology is included free as part of the treatment.

byte customer reviews praise byte's customer service team and many customers are pleased with how easy byte made the entire straightening process. Customers were also happy with the variety of payment options. Being able to pay upfront, through an HSA or FSA account, or by financing, is a huge plus for many consumers.

While byte has slightly higher prices than several other invisible braces companies, we recommend customers use byte because of the quality and range of service it provides, as well as the value of the time savings with faster results from its HyperByte technology.

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Star Rating

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4.5

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7,516 Reviews

Review Breakdown

5 grade

74%

4 grade

12%

3 grade

5%

2 grade

3%

1 grade

5%

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Megan Sequim, WA

They were great and got my teeth looking so much better! I loved the hyperbyte and how the treatment went. My only complaint is that the initial timing was wrong and wouldn't have left my teeth straight. It took weeks of going through customer service for them to look at my case and reassess and then I had an additional 12 weeks of treatment. I wish things were a bit clearer as well. Sometimes you have to dig around the site to find the correct article in order to understand how things work. But the customer service reps I've talked to are very nice and I did like the company and am glad I went with them.

4 years ago

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Reply from byte

Megan, thank you so much for your valued feedback. We are so happy to hear that your experience has been positive for the most part. Feel free to reach out over our social media platforms or directly to our Customer Care Team at (877) 298-3669 if you have any additional questions or concerns!

Mar. 21st, 2022

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Samantha Garcia Palm City, FL

Byte was really easy to apply for and seemed really easy to navigate through. Im week 9 out of 14 and things seem to be going so far so good. At the beginning there was someone texting me helping me with the impressions and talking to me about everything. I wish they had options for tray sizes. I have a fairly small mouth and getting correct impressions was a bit tricky. I thought I was going to get declined. Only thing is that it take a bit for the Btye team to get back to you if you have questions. But its understandable, theres alot of other people doing these treatments and only so many employees.

5 years ago

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Reply from byte

Hi Samantha, we appreciate you taking the time to leave this feedback. If you are ever not hearing back from our team, give us a call at 877-298-3669 during normal business hours MST Monday-Sunday and we would be happy to help!

Oct. 20th, 2021

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Ryan A. Ruiz Chicago, IL

The trays are very discreet and the easy-to-follow, regimented and sequentially organized set takes all the guess work out of the whole process. My teeth ache most days, but that's how I know the Byte trays are working!... Well, that and the fact I can see and feel my teeth straightening out with every passing week! My only critique is that the trays are particularly sharp around the edges and the provided mini nail file is not adequate to file down those sharp edges. My first week wearing the trays the sides of my tongue were painfully swollen from the irritation of the tray edges cutting into them. I ended up having to purchase a $50 Dremel tool, which makes quick work of grinding down the edges of the new trays each week. Aside from that, I am very happy with how quickly things are progressing, especially with the use of the included vibration device!

5 years ago

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Reply from byte

We are thrilled for you and can't wait to hear what those results do for you. Thank you for providing this detailed review. Keep on smiling!

Oct. 12th, 2021

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Katie Suisun City, CA

I'd love to give Byte 5 stars, but my teeth are not yet straight. I'm only on my 2nd week of my revision aligners, so I still have 13 weeks to go before I actually know if this will work for me. Unfortunately I had gone through 14 weeks of aligners before my progress pictures were reviewed, and it was then that I found out my teeth were off track. Like way off track. It was determined that I have "stubborn teeth" so unfortunately the original plan didn't work for me. I need to keep my new aligners on for 10 days instead of 7 before switching. And 12 hours instead of 10hrs (I'm doing the nighttime aligners) I will say that my teeth have definitely improved, so it is working, it's just taking me a little longer thank originally planned. The process has been incredibly easy. Aside from my stubborn teeth, everything else was much quicker than anticipated. From the time I paid, after sending back my impressions, I had my aligners in about 2 weeks. They have never hurt, I've experienced zero pain this entire process. I did have to get used to taking them out, and I recommend ordering a little tool off of Amazon if you struggle getting them out. I pop them out in seconds with the little very inexpensive tool that has a little loop for your finger and a tiny L shaped end that helps pop them out so you don't ruin your nails. Overall I'm satisfied with Byte. I feel they are still working kinks out of the company, but the people are so friendly to deal with. The customer service takes a long time to respond via email. So don't bother, just go ahead and call them instead. Even if you have to wait a while, it's better than waiting days for an email response. I was quoted $6,000 for Invisalign, and was told I would need to wear them 22hrs a day for a year to straighten my teeth. So I figured I saved half the money, and half the time. So I definitely think Byte is a better deal. I'm hoping to be able to leave another review (or update this one) after my teeth are finally straightened. Overall, I do recommend this company.

5 years ago

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Reply from byte

Hi Katie, thank you so much for taking the time to leave such a detailed review. We are so excited to get you to that final step. We want to make sure every customer feels supported the whole way through, so if you are not hearing back, feel free to send us a direct message on Facebook and we would be happy to help. We want to get every customer to their dream smile! Thank you for your review:)

Oct. 12th, 2021

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Michael Purdue Martinsville, IN

I believe the first retainers should be delivered separately, I was stick using the same aligner on my bottom teeth for the last five weeks and whole they are ready to clean for a week or two they start to get increasingly nasty. If I had been given the lower jaw retainer on well eleven and then the upper jaw at the end of the treatment I would have been much happier. Additionally, a six month same as cash option would be great. I paid cash to avoid the extra cost of payments but I know a lot of people that can't pay cash but wouldn't be willing to do the long term more expensive financing. They would prefer an in the middle no interest option.

5 years ago

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Reply from byte

We appreciate you taking the time to leave this feedback. We would be happy to pass this forward as we are always looking for ways to improve our processes and communication. Thank you for your review!

Sep. 22nd, 2021

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David Rivera II Titusville, FL

I like byte, but there are pros and cons to everything I will say the customer service getting the aligners set up phenomenal but the customer service after you have the aligners and you started your treatment plan is lacking I think a big thing is is your customer service getting the customer to purchase your products needs to extend after the fact because we are spending thousands of dollars to straighten our teeth and your customer service before hand made me wanna sign up immediately which is why I got the service I did. Now as long as we can continue that service and to treatment then it will be 100% a five star company!

5 years ago

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Reply from byte

Hi David- we really appreciate this in-depth feedback and understanding. We are constantly working to improve! Due to a higher than normal volume we understand that our response time has been less than ideal. We appreciate your patience and apologize for any delays. Rest assured, we are staffing up and our team is working hard to help each and every customer. If you have any questions or concerns do not hesitate to reach out! We are available via email, a phone call and even Facebook DM :)

Aug. 26th, 2021

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Boice Buffalo, NY

There’s poor communication when you have a long treatment plan. Nowhere in the original documentation did they explain the process for getting the remaining set of aligners. I assumed they would automatically be delivered, but I had to reach out to them when I realized I was running out of aligners. I ended up having to use the week 15 aligners for 2 months, the whole time hoping they didn’t break. Those issues aside the product definitely does work, and the 3D model they send you as part of your treatment plan has been very accurate. Obviously the main appeal to these aligners is the cost. After insurance I ended up only paying about $1k.

5 years ago Edited September 14, 2021

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Reply from byte

Thank you for your feedback. We are sorry to hear that this has been your experience. Our goal at Byte is to make sure you get your dream smile and sometimes that means adjusting the original treatment timeline to make sure your teeth can properly move into place. Throughout treatment, our team sends periodic check-in emails to make sure things are going well. If you have not been receiving those and to take care of your other concerns, please email support@byteme.com so we can get you taken care of as soon as possible.

Apr. 6th, 2021

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Aimee

Great customer service, upfront and in the early stages of my treatment; as treatment progressed, I could easily get in contact with someone about my aligner questions, but had a harder time (had to make multiple phone calls) getting anyone to return phone calls about insurance questions. Once someone did reach me about my insurance questions, they were very helpful. Sadly, my teeth did not respond to straightening with Byte as well as their model suggested; at the end of my treatment and I still have major crowding in two locations. I asked how I could remedy these areas and was told to use my hyperbyte for a longer time, but these two teeth cannot be forced to move when they are wedged up against other teeth. Perhaps my dental issues were bigger than Byte could handle, which I suspected at the outset, but I took a chance anyways. But, the rest of my teeth definitely look better!

6 years ago

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Reply from byte

Hi Aimee! Thank you for your feedback. We would love to reach out to you in regards to your next steps in treatment. Our aim is to provide you with the best care possible, and we'd love to look into this further for you. Per patient privacy laws we're unable to speak more in regards to a specific treatment on a public platform, but we're happy to help!

Apr. 1st, 2020

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Maya Sommer Daly City, CA

Starting with the impression kit: The packaging is B-E-A-U-T-I-F-U-L! I love all of your packaging for that matter, but the actual impressions were very difficult to create. I know if might just be me, but I had to go to my dentist to help me make them correctly and she even commented on how this would be very hard for your average person. As far as my experience with customer service: whenever I got a responsive person -- they were above and beyond excellent, but there were a couple people who never responded to my emails. I love all of the instructions and my personal favorite was the personality that showed in the FAQs on the web page. Thank you for this awesome service. I am currently finishing my first tray today and moving to my second tray tonight.

6 years ago

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Reply from byte

Thank you for your review! We truly do appreciate your feedback, as this helps us to better our care in the future. We'll always be here for whatever you need.

Mar. 11th, 2020

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Susan Cochrane

The beginning was easier to adjust to but the fit as I went along became a problem. The aligners later in the pack were tough in the backeven after filing causing cuts to my tongue so I started to wear them only at night. This has obviously delayed the process which I'm ok with. They didn't send me my full set originally and the additional liners don't fit as well and take a few days to get used to. My teeth are getting straighter so that's a plus.

4 years ago

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Reply from byte

We're so excited to follow you along on this Byte journey. Our team is here for you every step of the way so if you have any questions, don't hesitate to reach out :)

Apr. 15th, 2022

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Lauren McDowell Clinton, PA

Everything's been really easy and the results are going great. My only annoyance is the respond time to emails. I couldn't get my next shipment of trays till they approved the for of my current ones and it would take them a week to respond to emails so each set required an additional week of waiting before moving forward. Other than that my dentist even says that my teeth are looking great with the byte braces.

4 years ago

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Reply from byte

Thank you so much for sharing this and for your feedback. We are constantly looking for ways to improve our customer experience. We are so happy you are part of the Byte family!

Mar. 4th, 2022

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Arlee Rebecca Campbell Astoria, OR

Overall worries is fast, I forget to wear the vibrating thing, but my teeth continue to move on time for next trays. I only wish I had a better schedule of when I am supposed to contact Byte with progress. If you click the link it expires, and that also affects the extra protection I purchased, you void some of the portions if you don't check in! I feel this is sort of setting buyers up for failure. I only hope I have done everything right for the price I am paying.

4 years ago

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Reply from byte

Hi Arlee, we want to make sure every customer feels supported the whole way through. We are here to help if you have any questions or concerns during treatment. We want you and your smile to succeed! Don't hesitate to reach out at 877-298-3669 :)

Nov. 3rd, 2021

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Kara Dougherty Cranberry Twp, PA

I feel that byte really improved my teeth and I started noticing changes quickly. My only real complaint that I hope Byte takes into consideration is there needs to be better communication and instructions. I think if they set up video appointments showing you to actually take out and care for the aligners, it would have been much better. I caused some damage to my teeth by not taking them out correctly.

4 years ago

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Reply from byte

Hi Kara, thank you so much for this feedback! We have gone ahead and forwarded this feedback onto our team. We are always looking for ways to improve our communication and processes. We appreciate you taking the time to submit this great review.

Nov. 3rd, 2021

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Jordan Diaz San Jose, CA

So far my experience with Byte has been great! I am still on my 8th aligner for both top and botttom teeth and I am looking forward to further my treatment with additional aligners to reach my desired end goal. The Byte support team has also been helpful by quickly responding to my emails and addressing questions and/or concerns about my treatment.

4 years ago

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Reply from byte

Yay! We are so happy to hear about this. Our team's goal is to make our customers' smile transformation as seamless and stress-free as possible, so do not hesitate to reach out with any questions you may have! Thanks for the review!

Nov. 3rd, 2021

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Halle Banducci Buttonwillow, CA

Everything about Byte is amazing. The only reason why I don't give 5 star is because customer service is slow to reply sometimes. And it so happened to be the time I needed help the most. I went almost 2 months without wearing aligners because I didn't have a tool or any way to get mine out. I ordered a new one but I only received the case and not the tool. Two months later I eventually got it.

4 years ago

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Reply from byte

Hi Halle, thank you for sharing your experience. We want everyone to feel supported the whole way through. If you are ever in need of immediate assistance, feel free to reach out at 877-298-3669.

Nov. 3rd, 2021

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Lisa Rivera Port Chester, NY

My experience was mostly good. Directions weren't super clear with hyperbyte. In one area it said it was only needed once but in another area it said to use it twice. I also felt the whitener didn't work. It smelled fresh and I felt like I put mouthwash but I didn't see a difference using it. Within the second week of using the retainers I felt I already saw a difference in a smile.

5 years ago

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Reply from byte

Hey Lisa. Thanks so much for writing in and sharing your feedback. During your Byte treatment, we want to make the process as easy to follow and simple as possible. We apologize if you did not feel this. Our team is here to answer any and all questions you have, so if you ever need assistance or clarification send us an email at support@byteme.com or give us a call at 877-298-3669!

Oct. 19th, 2021

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Shawnta Green Bay, WI

I have so far been impressed with the results I've had with byte on my 10th week. I notice my smile has transformed in front of my eyes within a short amount of time. Byte has afforded me straight teeth with a more bearable overbite than before. I'm thankful for the Byte aligners and price is super affordable compared to a few other popular aligner brands.

5 years ago

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Reply from byte

This is incredible! We are thrilled for you and your new smile. Thank you so much for leaving this awesome review!

Oct. 12th, 2021

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Rena Lebanon, MO

We are halfway through treatment and I can already see a huge difference in my daughters smile. I just wish they would have come a little faster than they did. Also, I fell through the cracks so I was having to ask for updates. I also wish they would have sent all the aligners at once. Instead, I have to order the last two aligners and hope they get here before we are ready for them.

5 years ago Edited October 11, 2021

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Reply from byte

Hi- thank you for taking the time to share this feedback with our team. We would love to provide a little clarification and answer any questions you have. When a customer's treatment plans extend past 15 weeks, we only send the first 15 weeks to ensure that everything is on track before proceeding. We promised you and an amazing smile and making sure to check in at that time is hugely important to ensure we can get you there! Our team is here to support you and is committed to getting you a final smile that you love. We are here to provide solutions that work and help us get to the goal of that great new smile :) We are always just a message away at support@byteme.com.

Oct. 19th, 2021

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Dana Render Atlanta, GA

I wish there was a little more interaction from the dental professionals. I get the emails when it is time to check in and take pictures, but there is never any follow up about the photos. Are my teeth tracking as expected? Is there something I need to be aware of? It seems like that is just a check to ensure I don't voice my warranty that I purchased, but because teeth are so important I wouldn't mind a little more oversight to make sure I am not on the wrong path an doomed to have dentures because I am doing something wrong with my aligners.

5 years ago

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Reply from byte

Hi Dana. We hear you and understand you. Throughout treatment we send check-in emails, however, if you are not receiving the email responses from our customer care team, we want to look into this right away. We know that going through this smile journey at home can be a daunting process and we want to make sure you feel comfortable every step of the way. Please give our team a call at 877-298-3669, and let's make sure all your concerns are being addressed!

Oct. 19th, 2021

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Jan ward Andover, MN

In the beginning of my treatment, I was very satisfied. I was disappointed about not being contacted toward the end of my 15 weeks. I was not informed until then that I was on a 30 packet program. Each time I sent photos, it would take 2 or 3 days to hear back. Now I'm waiting for 3 to 4 weeks for my next set of 15. Some time is wasted that could have been avoided, I feel

5 years ago

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Reply from byte

Hi there, we appreciate you taking the time to leave this feedback. We want every customer to feel supported throughout their whole Byte journey. For details on how progress should look or treatment length, this can be found in the customer portal. If at any time you are unable to connect with our team, please give us a call at 877-298-3669 and our team would be happy to assist you right away.

Sep. 28th, 2021

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Hillary Bennett Washington, DC

The quality of the program is very good. I was a special case in that treatment has not been as straightforward for me. This led to a lot of communication and knowing what that looks like. The response window is large but narrows once your case is prioritized by the professional team. If that shift had not occurred, the process would have remained frustrating. The staff is polite and informative. So far I recommend Byte to anyone who requires mild cosmetic work and can be entirely self sufficient in the process.

5 years ago

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Reply from byte

Hi Hillary, thank you for sharing your experience! Our Care team is here for each customer every step of the way. For immediate assistance, feel free to give us a call at 877-298-3669. We appreciate you taking the time to leave such a detailed review! :)

Oct. 12th, 2021

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Amanda Kronick Sioux Falls, SD

I liked everything about it. The convenience, hyperbyte, easy communication. The website doesn’t prompt me to check in. I also wish I knew the timeline more for retainers. What happens when I am done with my top and have several weeks of only bottom? I hope I don’t have to wear the same aligners on top for the last few months. I also wish my whitening and cleaning gel didn’t explode so I could have tried it.

5 years ago Edited September 14, 2021

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Reply from byte

Hi Amanda, thank you for your feedback. Your retainer timeline is based on your custom treatment plan. Our Customer Care team would be happy to answer the question regarding the timeline of your retainers. You can email them at support@byteme.com or give them a call at 877-298-3669. Be sure to let them know the BrightByte exploded and they can replace that for you!

Sep. 14th, 2021

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Tracy Glock Paramus, NJ

I have had issues with my aligners. Weeks 8-10 were cracked out of the package before wearing them. It took a while for the replacement aligners to arrive and my teeth shifted. I did appreciate the replacements. Unfortunately I continue to have issues with the replacement week 10 aligners. The bottom has a tear making them unusable to wear and the top has mini cracks. I wake up with blood in my mouth. I really just want the top and bottom gaps to close. If replacement week 10 aligners could be sent I would appreciate it so much.

5 years ago

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Reply from byte

Hi Tracy- thank you for sharing this feedback with our team. We want to get this concern addressed right away! Please send us an email at support@byteme.com, give us a call at 877-298-3669, or send us a message on Facebook, we got you!

Sep. 10th, 2021

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Aubrie Cyphers Salem, OR

I wear all day aligners and sometimes you just want a bite of something, or you want to taste something. I cook a lot. And unfortunately it's not convenient. So I would recommend the night aligners. I only eat 2-4 times a day, but when cooking or traveling, it kind of sucks. My aligners fit great, and my teeth only hurt for the first week and maybe a day when switching to a new aligner.

5 years ago

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Reply from byte

Thank you for providing this feedback! Our team is here for you every step of the way, so if you have any questions, don't hesitate to reach out!

Aug. 18th, 2021

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Cassandra Carlyle Brenham, TX

I love the convenience of in home treatment. I wish I knew that I could request smaller trays at the beginning as my first attempt at impressions was unsuccessful. The care team was quick to help out though and I was quickly sent a new kit. It would also be great to have an up front breakdown of cost differences for treating top and bottom versus just one or the other.

5 years ago

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Reply from byte

Thank you for this feedback, Cassandra. We appreciate any and all feedback that can help us better serve our customers. We do what we can to provide you with an experience that works best for your lifestyle and needs. Thank you for your review!

Aug. 3rd, 2021

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Ariyan Pembroke Pines, FL

So far I see improvement but still not sure they are capable of fully straightening my crooked teeth or just improving on them. I've only been wearing the aligners for 7 weeks. Only after 14 weeks will I know whether they are trustworthy, have good customer service, have a good quality of product/service, and whether it's a good value for your money. If I still end up needing to pay for braces, then the answer will be absolutely not. But if they are able to do as they claim then is is an excellent value for your money.

5 years ago

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Reply from byte

We are committed to getting you to your projected results! With your Satisfaction Guarantee, if additional aligners are necessary to get you to those results, you can receive those additional aligners free of charge! Just make sure not to throw away your previous aligners. If you have any questions, we are here for you so don't hesitate to reach out:)

Jun. 2nd, 2021

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Erin Portland, OR

I'm still in my treatment so can't say how it will end up. I was not seeing progress as expected about 2/3 through my treatment plan, and Byte sent a new impression kit & reassessed my treatment plan. I am about a week into the new plan & obviously wouldn't expect to see a difference yet. I do appreciate Byte's commitment to give customers the smile they are hoping for!

5 years ago

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Reply from byte

Your smile is so important to us and we want to do everything we can to get you to those projected results in the safest way possible. Thank you for your feedback! We can't wait to get you to that last step!

Apr. 26th, 2021

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Stephanee Woodward, OK

They really take care of you and talk to you on a personal basis. I felt comfortable letting them know my concerns and they answered my questions when i first got started. So far i am in my week 9 of 13-i wish they would check in with you more to see how your retainers are fitting and if you need to stay in them longer than the 1 week requested in the instructions. Other than that, they have been great!

5 years ago

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Melissa

So far i have complaints about them. They actually fit well. The only thing I would say isn't so good is the fact tgatvyou have to take them off everytime you want to eat or drink anything. If your a heavy drinking I would not recommend these for you. Other than thatch don't really have any complaints about them. Justv started my third week using them. Haven't seen any improvement but its still early.

6 years ago

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Amy R

Really easy to understand instructions and process. The only reason I didn't give 5 stars is it takes some time to get a response for help. However with Covid, I believe that is the main reason for the delay in response time. My teeth are 2/3 done with the process and I love the results so far!!! I can't wait for another 5 weeks to see the final results in person. Thank you for your product!!!

6 years ago

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Aaron Adams

Really positive experience. Customer care was fantastic! My teeth are straighter. Things were really straight forward. The only issue I had was the only way I could spread out payments was to open a line of credit, which I did not want to do. So I had to pay for the whole thing up front which was a little painful. Being unable to spread payments out was a little unfortunate. Other than that, awesome experience.

6 years ago

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Karen Miritello Oneonta, NY

I am happy with my progress as far as my teeth are definitely much more straight. The only thing holding me back from five stars was that Byte was a quite delayed in responding to quest during treatment. Much more responsive before I signed up

4 years ago

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Reply from byte

Hi Karen, we are always looking for ways to improve the customer experience so we appreciate you taking the time to leave this feedback. We want every customer to feel supported throughout the whole Byte journey. If at any time you are unable to connect with our team, please give us a call at 877-298-3669 or send us a direct message through Facebook and our team would be happy to assist.

Mar. 18th, 2022

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Emma Meyers Elk Grove, CA

Mostly good experience but no real retainers. I want metal retainers and honestly would not have gone through with it if I had known. Also it really messed up my jaw alignment and I now have to go to physical therapy for it. I did reach out early on about this issue and I was only told to stop using the vibrating mouth thing.

4 years ago

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Reply from byte

Emma, since we are a clear aligner treatment company, we are only able to provide aligners and retainers of such. We want to make sure that we can address these concerns and do what we can to help as soon as possible. Please give our team a call at (877) 298-3669 or send us a DM on our social platforms such as Instagram and Facebook.

Mar. 22nd, 2022

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Jennifer Choy Huntington Beach, CA

Easy process, great product and branding. Customer service could improve. As a personalized product, consider the same white glove service with the entirety of a customer's plan/account. Very frequently reaching out about your plan was met with a different rep per email response and it was difficult to keep track of resolving the one question.

4 years ago

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Reply from byte

Hi there. We are always looking for ways to improve the customer experience so we appreciate you taking the time to leave this feedback. We want every customer to feel supported throughout the whole Byte journey. If at any time you are unable to connect with our team, please give us a call at 877-298-3669 or send us a direct message through Facebook and our team would be happy to assist.

Mar. 17th, 2022

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Philomena Gendreau Southwick, MA

My first box from Byte did not all feel that they fit properly. But after redoing some weeks and still results not being great. They did set a new mold to see if the next set could be better and so far I feel that has happened and am hoping it continues through the second set.

4 years ago

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Reply from byte

Hi Philomena, thank you for this review! Our team is here to help with any adjustments needed to reach that new smile.

Mar. 11th, 2022

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Brittany Hall Hamilton, OH

Byte has really helped improve my smile. The only reason I don't give it 5 stars is because it took much longer than anticipated and I think it's because the trays were not proper fitted. I have recommended Byte to other however, mostly due to the reasonable cost vs effectiveness and the customer service.

4 years ago

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Reply from byte

Hi there Brittany, thank you so much for your feedback! We are happy you are part of the Byte family.

Mar. 4th, 2022

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Jo Ellen Verna Phoenix, AZ

I feel like I was an early customer of Byte and they had many issues in the beginning so it was a slow start but I do feel as though they are getting their ducks in a row and am happy with my progress, although I am a full 6 months behind the projected schedule.

4 years ago

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Reply from byte

Hi there, thank you so much for leaving us this feedback. We are constantly striving to provide better service to our customers. We are always happy to help, feel free to reach out to us via Facebook messenger or by phone 877-298-3669.

Mar. 4th, 2022

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Katherine Cwiklinski Buffalo, NY

I was skeptical about the Byte system at first but was surprised that the liners were such good quality and fit very well. Even while wearing them less than suggested, not every night for 10 hours, I am seeing a dramatic straightening of my teeth without any pain! They were pretty expensive though, but pretty easy and simple to use!

4 years ago

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Reply from byte

We are so excited for you! From start to finish, our team is ready and available to get you on track, check that progress, and get you to those final results!

Mar. 4th, 2022

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Christina Dominguez El Paso, TX

I think the actual product and service is great! The only reason it's not 5 stars is I feel the website could be better at helping track progress. You can't see what step you're on in your profile and the interface isn't the most user friendly.

4 years ago

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Reply from byte

Thank you for this feedback, Christina. We are always looking for ways to improve the Byte experience for our customers. Please feel free to reach out at 877-298-3669 with any questions.

Nov. 3rd, 2021

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Dijon Hobbs Atlanta, GA

It's hard to give a full review for something like this until the treatment is finished. So far customer service has been great. Right now I'm waiting on some replacement aligners since my first one's didn't fit quite well, but it was easy to ask for those replacements.

4 years ago

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Reply from byte

Thank you for taking the time to share your experience so far. We can't wait to get you to that last step!

Nov. 3rd, 2021

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T. Hines Falls Church, VA

The aligners are straightening my teeth, they're a little uncomfortable at first but you'll get used to it. I feel like they're giving me gas, so limit drinking as much as possible even if water. Overall a great experience excluding the gas lol.

4 years ago

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Reply from byte

Thank you so much for your feedback! We can't wait to get you to that last step:)

Nov. 2nd, 2021

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Lori Rogerson Des Moines, IA

I've been really happy with the retainers and the progress my teeth have bade in a short time. The only reason I didn't give five stars is the initial communication wasn't great. I didn't feel like it was clear I could schedule online face to face consultations and once I did that things progressed quickly in solving some issues I was having.

4 years ago

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Reply from byte

Hi Lori! Thank you so much for writing in and sharing your feedback. We are always looking for ways we can improve our customer experience so we really appreciate it! :) If you ever have any questions, concerns, or just want someone to hype up your new smile give us a call or shoot us an email. We're here for you!

Oct. 25th, 2021

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Joline Waldecker South Portland, ME

The only reason I'm knocking them down one star is the slow email response after you receive your byte box. The customer service is great before you purchase but afterwards it seems very quiet. Overall, I'm impressed with the product and nine weeks in I'm seeing small changes in my "byte" already.

4 years ago

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Reply from byte

Hi Joline. Thank you so much for writing in and sharing about your Byte journey. From the second you order your impression kit to when you get your retainers we want to make sure you feel supported. If you ever have a question, give us a call at 877-298-3669 and a Byte team member will take care of you! :)

Oct. 25th, 2021

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Jennifer Giovanniello Sebastian, FL

I am impressed with Byte aligners. I have problems sleeping with them in. The first couple of days after putting in the new set, are a bit uncomfortable but it subsides. They can be annoying at times but overall I am happy with the results so far.

5 years ago

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Reply from byte

Hey Jennifer! During treatment, it is totally normal to feel some discomfort as your teeth shift and adjust to a new set of aligners. We want to make sure you are feeling comfortable during treatment, so please do not hesitate to reach out if you are ever experiencing a lot of discomforts. Our customer care team and professional care team are standing by to support you :)

Oct. 19th, 2021

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Traci Linebrink Toledo, OH

Once I found out about scheduling video appointments it helped to ease my fears of the negative comments I have read about. I got one on one with a Byte representative that walked me through my impressions and bi-weekly check ins letting me know if it was ok to move forward with my next set of aligners.

5 years ago Edited March 15, 2022

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Reply from byte

Hi Traci, our goal is to make sure that our customers are receiving the support and care they need throughout treatment. We are so happy to hear that about our team. If you have any questions, feel free to reach out to us :)

Oct. 20th, 2021

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Michelle Aguirre Gotha, FL

I was expecting more feedback and one on one follow-ups with the resident endodontist as advertised during the consultation. I've submitted photos but haven't received emails with feedback at all. I'm not sure if my teeth are moving as quickly as I thought but I don't feel as supported as I'd hoped.

5 years ago

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Reply from byte

Hi there, thank you for your review! Once treatment has started, we send check in emails every 30 days to make sure everything is progressing as projected. Those emails can sometimes get stuck in a junk or spam folder. For any questions or concerns regarding this, please reach out at 877-298-3669 during normal business hours MST Monday-Sunday and our team would be happy to assist! If none of our representatives are available, please select the callback option so the next available representative can give you a call back.

Oct. 20th, 2021

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Samantha Hernandez Manton, MI

They are very good in the beginning, before you make your purchase, about contacting you and reply to your questions, but are a little lacking after purchase is made. In their defense they have apologized and said they are a little overwhelmed with the overwhelming daily inquiries.

5 years ago

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Reply from byte

Hey Samantha. We want to make sure you feel comfortable through every step of your Byte journey. We understand waiting for a response can be a bit frustrating, but we want to assure you our team is here to help. For the quickest assistance, you can always give our team a call at 877-298-3669 and a Byte team member will take care of you!

Oct. 19th, 2021

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Jeremiah Leonard

Byte is so far well worth the money compared to other similar companies but as soon as they sell you on it the support disappears. Luckily you don't need much but in my case it's causing some issues/ delays in finishing my treatment.

5 years ago Edited December 20, 2021

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Reply from byte

We are happy to hear you are seeing your progress! Thank you for your review:)

Oct. 20th, 2021

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Kelly McCue Bourbonnais, IL

I had great contact with customer service before I ordered my aligners. They contacted me by email and text regularly to see if I had questions. Now that I have the product, I don't have an actual person I am in contact with. I get some general emails, but they are computer generated.

5 years ago

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Reply from byte

Hi Kelly, our Customer Care team is here to support every customer throughout their journey. Please reach out anytime at support@byteme.com or by calling 877-298-3669 :)

Oct. 13th, 2021

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Lauren Lisle, IL

The aligners are great. The company touts excellent customer service, but is mostly absent once they get your money. I had a lot of questions at the beginning and no one answered, despite given emails and phone/text numbers to contact them with.

5 years ago

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Reply from byte

Hi there, thank you for your review! Once treatment has started, our team sends out check-in emails every 2 weeks to make sure everything is progressing as projected. Those emails can sometimes get stuck in a junk or spam folder. For any questions or concerns regarding this, please reach out at 877-298-3669 during normal business hours MST Monday-Sunday and our team would be happy to assist! If none of our representatives are available, please select the callback option so the next available representative can give you a call back.

Oct. 12th, 2021