DoubleTree properties offer unique, contemporary accommodations and full-service facilities including restaurants and lounges, room service, health clubs, business centers and meeting and banquet space. From arrival to departure, DoubleTree promises to go above and beyond to make guests feel a Caring and Rewarding Experience-what they call the acronym C.A.R.E. A few distinct ways they make guests feel C.A.R.E.D for:

DoubleTree welcomes each and every guest receives a freshly baked chocolate chip cookie upon arrival.
Fitness Rooms to help guests improve strength, balance and flexibility during their stay. At most locations, guests can work out any time they wish, as fitness centers are usually open 24 hours.
Sweet Dreams® bedding by DoubleTree Sleep Experience.

Another special highlight is DoubleTree's Hilton brand in-house spa, eforea spa. eforea offers guests 3 options of spa treatments or "journeys":

Essentials journey (facials, jetlag treatments, detox body wraps, etc)
Escape journey (facials, body scrubs, massage)
Men's journey (realigning sports massage, all over detox, face treatments)

Since 2002, The DoubleTree by Hilton Teaching Kids to CARE® program is one of the most acclaimed community outreach programs in the travel industry. Since 2002, the program has taught more than five million schoolchildren the importance of caring about their community and has received more than 40 local, regional and worldwide awards. DoubleTree by Hilton collaborates with some of the world's most respected nature organizations, such as the Arbor Day Foundation®, the Woodland Trust®, WWF® and the United Nations World Food Program to encourage social responsibility and environmental awareness in communities around the world. As a result, DoubleTree by Hilton has been a driving force in the planting of more than 350,000 trees around the world.

thumb_down

The Bad

Cookie greetings

Some guests have complained that the practice of greeting guests with chocolate chip cookies is hostile or even dangerous for those with nut allergies, particularly young children.

gavel

The Bottom Line

For more than 20 years, DoubleTree Hotels & Resorts has built a culture of service with its C.A.R.E. (Caring and Rewarding Experience) with a friendly staff promised to go above and beyond to make guests feel welcome during their entire stay. In addition to a long list of high quality, full service upscale amenities, DoubleTree has a solid global reputation with popular charity works benefitting both children and the environment. Every DoubleTree by Hilton guest is greeted at check-in with a warm chocolate chip cookie as an expression of welcome unique to the brand. Some guests have complained that this practice is hostile or even dangerous for those with nut allergies, particularly young children.

Was this content helpful?

thumb_up Yes thumb_down No

border_color Write a Review

User Reviews

Star Rating

4.4

star star star star star_half

50 Reviews

Review Breakdown

5 grade

56%

4 grade

28%

3 grade

14%

2 grade

1 grade

Sentiment Criteria

Value

star star star star star_half

Quality

star star star star star_half

Service

star star star star star_half

Trustworthiness

star star star star star_half

cancel

star star star star star

Eddie Rios Ogden, UT

DoubleTree Hotel has always given us a great experience. From ultra modern facilities, super clean rooms, to low rates. DoubleTree knows how to make you feel at home. Their staff so professional and attentive, DoubleTree makes us happy to return often.

6 years ago

star star star star star

Elisabeth Kinghorn Bangkok, 10

Staying at DoubleTree always makes me feel like I’m home! The staff is always so friendly and warm and the hotels are very clean and comfortable! They also have amazing chocolate chip cookies out for the taking which is always a plus!

5 years ago

star star star star star

cb Thibodaux, LA

Stayed here for an trip 3 years ago and was pleased to be surprised with cookies when I got there! Very nice but little surprise after driving all day to get where you need to be and very friendly staff! Beds were comfortable and clean!

6 years ago

star star star star star

James Conder Eagle Mountain, UT

I was able to stay at a DoubleTree Hotel in Massachusetts and was very impressed. The rooms and pool were amazing, the Amenities were great and they had a bar / restaurant in the hotel with amazing drinks and food. I really enjoyed my stays at this hotel.

6 years ago

star star star star star

Mickey Mangum Long Beach, MS

I have stayed at a Double Tree in Atlanta with an entire group of high school students I was in charge of. The staff really took care of us (especially considering I had over 150 kids with me). The rooms were great, the property was clean and well kept. We had set up a private breakfast for our kids and that was great as well.

6 years ago

star star star star star

Irinna Danielson Riverton, UT

Every time I stay at the DoubleTree I can't wait for the warm, fresh-baked cookies. They're seriously the best and icing on the cake when you check into a hotel after a long day of traveling. Besides the cookies, the hotels are nice, the rooms are clean, and I know I can count on a good experience if I stay at a DoubleTree.

6 years ago

star star star star star

H Moore Lehi, UT

The DoubleTree Hotel is my favorite hotel of the Hilton chain. The beds are very comfortable, and they have the sinks and counters separate from the shower/toilet area, which is very nice when you are traveling with teenage girls. We recently stayed in the DoubleTree suites in Anaheim, and the customer service was wonderful.

8 years ago

star star star star star

Larson Riverton, UT

I loved my experience at this hotel!! I stayed there for a work meeting and it was excellent! The rooms were great and the free warm cookies were a great perk!

6 years ago

star star star star star

Nana Asiata Herriman, UT

The room service is amazing! The pool is big and fun for the whole family. They have amazing customer service at the front desk and are always wanting to help out.

8 years ago Edited September 14, 2021

star star star star star

Lisa C Johnson Hyattsville, MD

I stay at alot of hotels for leisure purposes. Doubletree Hotel is a good hotel. I havent had any problems with them. The rooms were nice. Had refrigerators in them. The tv was a nice size. Quite area.

5 years ago

star star star star star

Tiffany I Gaithersburg, MD

DoubleTree has always been a great hotel for us. We are staying at a DoubleTree hotel for our volleyball tournament next weekend. We return here because the rooms are always beautiful and the customer service is great.

5 years ago

star star star star star

Kaitlyn Rios Ogden, UT

The DoubleTree hotel is my favorite upscale hotel.. They are great on vacation, making everything seem very opulent. The price is easy on the wallet and the pools are just fantastic.

6 years ago

star star star star star

Connor Farmington, UT

DoubleTree makes you feel like family when you stay. The front desk is always extremely kind and helpful no matter where I am in the country, and the warm cookies are always a nice touch.

6 years ago

star star star star star

Joanna Hester Gilbert, AZ

We stayed at a Double Tree hotel when we were in San Bernadino, CA for a funeral. The hotel was clean, the staff was pleasant, and our beds were comfortable.

8 years ago

star star star star star

Lindsey American Fork, UT

These are great hotels. Very clean, comfortable beds, good breakfasts - plus AMAZING cookies in the lobby.

8 years ago

star star star star star

Jessica Eagle Mountain, UT

Double tree hotels are my favorite. I love the fresh baked cookies and the friendly staff who are always available to assist you.

6 years ago

star star star star star

hmarashi Newark, NJ

During Hurricane Sandy my family and I moved into doubletree for a while. They were very accommodating, and their amenities were top notch.

6 years ago

star star star star star

Adria Riverton, UT

Isn’t the chocolate cookie enough. They always give you a warm e when you check in and it’s the best. Always clean and high quality

6 years ago

star star star star star

Toni Baker Draper, UT

We always stay at the double tree when we go to poke til Idaho for the cutter races nice clean rooms friendly atmosphere friendly people

6 years ago

star star star star star

Violet Acosta Stewart ,

I love this place. Great rooms, courteous staff and even better amenities. Any time I can stay here while traveling I will and do.

6 years ago

star star star star star

Christyan Bennett Mobile, AL

DoubleTree Hotels is an absolutely amazing hotel. They always have amazing room services and breakfast. They have a great price!

6 years ago

star star star star star

Todd Homitz Evans City, PA

My company held a huge event at their banquet hall and it was amazing. The rooms were beautiful and the staff was amazing!

6 years ago

star star star star star

Juan Beaver, PA

Do you like quality for a lower price? DoubleTree Hotel makes me feel like i am staying at a hilton hotel. I recommend.

6 years ago

star star star star star

Vicki A Michaels

My favorite hotel. BEST cookies ever, and they're warm. Cleans room and good customer service as well.

8 years ago

star star star star star

Jesse Rice Gulfport, MS

The DoubleTree Hotel in Florida was an awesome stay. Great service and clean and well kept hotel.

6 years ago

star star star star star

Erin Rhoton Pleasant Grove, UT

DoubleTree is always a great stay and they have the BEST chocolate chip cookies!

8 years ago

star star star star star

Tysen Rohner Gilbert, AZ

Continental breakfast served here is good. Rooms are nice and clean

8 years ago

star star star star star

RJ Provo, UT

I was impressed with how nice my room was and would definitely go back.

8 years ago