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DoubleTree Hotel

Is This Your Business?
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5.3

Overall Score

Author: Kalicia Bateman

LAST UPDATED: October 25th, 2021
Hotel Type: Upscale

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The Good

  • Facilities
  • Spa
  • Community involvement
DoubleTree properties offer unique, contemporary accommodations and full-service facilities including restaurants and lounges, room service, health clubs, business centers and meeting and banquet space. From arrival to departure, DoubleTree promises to go above and beyond to make guests feel a Caring and Rewarding Experience-what they call the acronym C.A.R.E. A few distinct ways they make guests feel C.A.R.E.D for:
  • DoubleTree welcomes each and every guest receives a freshly baked chocolate chip cookie upon arrival.
  • Fitness Rooms to help guests improve strength, balance and flexibility during their stay. At most locations, guests can work out any time they wish, as fitness centers are usually open 24 hours.
  • Sweet Dreams® bedding by DoubleTree Sleep Experience.
Another special highlight is DoubleTree's Hilton brand in-house spa, eforea spa. eforea offers guests 3 options of spa treatments or "journeys":
  • Essentials journey (facials, jetlag treatments, detox body wraps, etc)
  • Escape journey (facials, body scrubs, massage)
  • Men's journey (realigning sports massage, all over detox, face treatments)
Since 2002, The DoubleTree by Hilton Teaching Kids to CARE® program is one of the most acclaimed community outreach programs in the travel industry. Since 2002, the program has taught more than five million schoolchildren the importance of caring about their community and has received more than 40 local, regional and worldwide awards. DoubleTree by Hilton collaborates with some of the world's most respected nature organizations, such as the Arbor Day Foundation®, the Woodland Trust®, WWF® and the United Nations World Food Program to encourage social responsibility and environmental awareness in communities around the world. As a result, DoubleTree by Hilton has been a driving force in the planting of more than 350,000 trees around the world.
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The Bad

  • Cookie greetings
Some guests have complained that the practice of greeting guests with chocolate chip cookies is hostile or even dangerous for those with nut allergies, particularly young children.
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The Bottom Line

For more than 20 years, DoubleTree Hotels & Resorts has built a culture of service with its C.A.R.E. (Caring and Rewarding Experience) with a friendly staff promised to go above and beyond to make guests feel welcome during their entire stay. In addition to a long list of high quality, full service upscale amenities, DoubleTree has a solid global reputation with popular charity works benefitting both children and the environment. Every DoubleTree by Hilton guest is greeted at check-in with a warm chocolate chip cookie as an expression of welcome unique to the brand. Some guests have complained that this practice is hostile or even dangerous for those with nut allergies, particularly young children.
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Star Rating

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4.4

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50 Reviews

Review Breakdown

5 grade

56%

4 grade

28%

3 grade

14%

2 grade

2%

1 grade

0%

Sentiment Criteria

Value

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Quality

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Service

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Trustworthiness

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Larry Hawker Las Vegas, NV

Double tree hotels are usually good although not consistent in all markets. Parking can be an issue. But customer service is usually better than a lot of hotels and I like the cookies! They have always tried to make things right with the rooms.

8 years ago

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Nichole Hiatt Eagle Mountain, UT

I stayed at a DoubleTree last month; the cookies were fantastic and they provided me with complimentary toiletries since I was staying from a flight delay and didn't have any of my bags with me. The room was clean, a little dated, but overall my stay was great.

6 years ago

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Wendy Liu Bethesda, MD

DoubleTree when you first enter offers you a nice warm cookie! Their customer service is wonderful and the staff are very welcoming and nice. The rooms were clean and tidy while the breakfast place was warm and cozy with lots of space to eat.

6 years ago

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Michelle W Coraopolis, PA

The DoubleTree has stepped up its game. I used to feel like it was just so so, but the updated on in Cranberry, PA is immaculate. I was there for a friend's wedding and it was wonderful. Love the updated, trendy lobby. So pretty.

6 years ago

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Nathan D. Warrendale, PA

The DoubleTree in Cranberry Twp, PA is a great venue. It recently went under construction and the lobby is beautiful along with conference rooms, center bar and a restaurant in the lobby with great selections. I have attended a wedding reception and a corporate brand launch event here.

6 years ago

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Fernando Delgado Tempe, AZ

Hotel we stayed in is very nice and clean however we got stop con the elevator for about 1 hours and hotel never apologize or provide any type of discounted never stayed at double tree again.

7 years ago

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Tom Pleasant Grove, UT

They have great customer service. The rooms are nice and the people take care of me like I am a very important guest and make me feel at home.

8 years ago

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Myken Salt Lake City, UT

Double Tree offers great rates and a comfortable place to stay. Our most recent stay at a DoubleTree was affordable and the rooms were well kept and cozy.

6 years ago

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Amanda Warrendale, PA

DoubleTree Hotels are clean and give you everything you need in your room for a reasonable price. I've never had a bad experience!

6 years ago

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Tony Riverton, UT

Went to a little convention held at the DoubleTree in downtown SLC some years ago. Nice venue at the time and pleasant hotel staff.

6 years ago

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Valentino Chanel South Jordan, UT

I’d skip the rooms and just buy their cookies! It’s pricey but I wouldn’t expect any less from this brand.

6 years ago

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Jacob American Fork, UT

Double Tree hotels are very cozy and comfortable. You feel at home and everything is in order and organized.

6 years ago

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Amelia Gibson South Jordan, UT

Double tree is a great choice because they are very Professional.

8 years ago

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Diana Melnyk

Very nice rooms with comfy beds. Love the chocolate chip cookies!

8 years ago