DoubleTree Hotel

Author: Kalicia Bateman

Hotel Type: Upscale

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#1 Marriott Hotels & Resorts chevron_right

6.4 Overall Score

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6.1 Overall Score

4.7

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The Good

• Facilities
• Spa
• Community involvement

DoubleTree properties offer unique, contemporary accommodations and full-service facilities including restaurants and lounges, room service, health clubs, business centers and meeting and banquet space. From arrival to departure, DoubleTree promises to go above and beyond to make guests feel a Caring and Rewarding Experience-what they call the acronym C.A.R.E. A few distinct ways they make guests feel C.A.R.E.D for:

• DoubleTree welcomes each and every guest receives a freshly baked chocolate chip cookie upon arrival.
• Fitness Rooms to help guests improve strength, balance and flexibility during their stay. At most locations, guests can work out any time they wish, as fitness centers are usually open 24 hours.
• Sweet Dreams® bedding by DoubleTree Sleep Experience.

Another special highlight is DoubleTree's Hilton brand in-house spa, eforea spa. eforea offers guests 3 options of spa treatments or "journeys":

• Essentials journey (facials, jetlag treatments, detox body wraps, etc)
• Escape journey (facials, body scrubs, massage)
• Men's journey (realigning sports massage, all over detox, face treatments)

Since 2002, The DoubleTree by Hilton Teaching Kids to CARE® program is one of the most acclaimed community outreach programs in the travel industry. Since 2002, the program has taught more than five million schoolchildren the importance of caring about their community and has received more than 40 local, regional and worldwide awards. DoubleTree by Hilton collaborates with some of the world's most respected nature organizations, such as the Arbor Day Foundation®, the Woodland Trust®, WWF® and the United Nations World Food Program to encourage social responsibility and environmental awareness in communities around the world. As a result, DoubleTree by Hilton has been a driving force in the planting of more than 350,000 trees around the world.

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The Bad

• Cookie greetings

Some guests have complained that the practice of greeting guests with chocolate chip cookies is hostile or even dangerous for those with nut allergies, particularly young children.

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The Bottom Line

For more than 20 years, DoubleTree Hotels & Resorts has built a culture of service with its C.A.R.E. (Caring and Rewarding Experience) with a friendly staff promised to go above and beyond to make guests feel welcome during their entire stay. In addition to a long list of high quality, full service upscale amenities, DoubleTree has a solid global reputation with popular charity works benefitting both children and the environment. Every DoubleTree by Hilton guest is greeted at check-in with a warm chocolate chip cookie as an expression of welcome unique to the brand. Some guests have complained that this practice is hostile or even dangerous for those with nut allergies, particularly young children.