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4.6

Overall Score

Author: Kalicia Bateman

LAST UPDATED: December 29th, 2021

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The Good

  • Brands
  • Rewards
  • Availability
There is not necessarily a "brand" associated with Choice Hotels. Unlike other hospitality corporations, Choice Hotels does not have its own signature hotel. Rather, they are the parent company that comprises a number of popular hotel brands. Choice hotels consists of twelve different brands. Each brand offers its own franchising rights so amenities and other services are not necessarily standard simply because a hotel is part of the Choice umbrella. Choice Hotels are found internationally and the number of properties and locations are disclosed on each of the brands company profiles. The twelve brands that make up Choice Hotels are:
  1. Ascend Hotel Collection
  2. Cambria Hotels and Suites
  3. Clarion Hotels
  4. Clarion Suites
  5. Comfort Inn/Comfort Inn and Suites
  6. Comfort Suites
  7. Econo Lodge
  8. Mainstay Suites
  9. Quality Inn/Hotel/Quality Inn and Suites
  10. Rodeway Inn
  11. Sleep Inn/Sleep Inn and Suites
  12. Suburban Extended Stay Hotel
One of the biggest draws to Choice Hotels is the fact that all are qualified to earn rewards through the Choice Privileges program. This rewards program is easy for guests to enroll in and after just two separate bookings, guests can earn a $50 gift card to Amazon.com, Applebee's, Olive Garden, Nike, Shell, Cracker Barrel, or Chili's. With each qualified stay, members will earn points that can be redeemed for free night stays, gift card rewards, and even dream getaways. There are over 6,300 hotels operating within the Choice Hotels system with locations that expand into a number of countries globally. In addition to having thousands of properties to choose from, guests who book their summer vacation in advance can save an additional 20% upon reservation. These reservations and discounted rates are associated with how many days in advance the hotel is booked (7, 14, 21, or 30 days in advance). Another feature supported by all Choice Hotels is their Best Internet Rate Guarantee. This guarantee means that if a guest were to find a lower internet rate, they can earn a free night stay at one of the Choice Hotel locations. To earn the free night stay, guests will need to book a room on CHoiceHotels.com, then find a lower published rate for the same hotel, same date, and same accommodations. From there, a guest will submit a claim form and wait to hear back from a Choice Hotels representative regarding their free night stay.
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The Bad

  • Policy limitations
  • Pet restrictions
If a guest books a hotel room in advance for a discounted rate, they are 100 percent stuck with that reservation. The cancellation policy does not apply. Additionally, the rate is non-changeable and non-refundable. A guest's credit card will be charged for the total reservation amount within 24-48 hours of booking the reservation. That means if guests are not entirely sure about their plans, they should probably avoid using the discounted option. Other limitations regarding Choice Hotels policies include:
  • Choice Privileges Expirations: all points will expire on December 31, two years after the year in which they were deposited to the guest's account unless forfeited or canceled earlier due to membership inactivity or other outlined reasons
  • Advanced cancellation: guests will need to cancel their reservations 48 hours prior to their check-in time
While Choice Hotels claims to be "pet friendly," guests should be aware that the policy actually varies depending on the location. Some hotels allow pets for free, others charge a service fee, and then there are those that prohibit pets from staying in their hotel rooms. Guests will need to contact the actual hotel they will be staying at to confirm the pet policy.
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The Bottom Line

Choice Hotels provide guests with a number of options in an effort to suit any and all traveling needs. Those that decide to book a room with any of the Choice Hotel chains can expect the following from their stay:
  1. Best internet rate guarantee: guests do not need to worry about getting charged outrageous fees for high quality internet
  2. Thousands of locations: guests can choose from over 6,300 locations globally
  3. Discounts: those who book their stay in advance can save on their trip
  4. Cancellation policy: there are some restrictions associated with canceling that guests should be aware of
  5. Standard amenities: while it varies at each location, guests can typically enjoy the traditional amenities and services
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Star Rating

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3.8

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28 Reviews

Review Breakdown

5 grade

50%

4 grade

21%

3 grade

7%

2 grade

4%

1 grade

18%

Sentiment Criteria

Value

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Quality

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Service

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Trustworthiness

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Linda Yuma, AZ

We have stayed at Choice hotels throughout the U.S.A. because they are reasonable in price , clean and most are pet friendly. During the last week, we stayed at Clarion Hotel in Aiken, S.C., Comfort Inn in Statesville, N.C. and will be staying a few months at a Choice Hotel in Michigan for husband's work. We have found the employees to be friendly and always willing to help if we need anything.

7 years ago

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Debbie Saint Joseph, MO

I have stayed twice at the econo lodge in Cameron Mo, and both times it was very nice. Nice and quiet the staff goes above and beyond to make your stay the best! I would recommend motel to anyone that is planning to stay in Cameron Mo.

7 years ago

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flojo Surprise, AZ

Once a year I travel across country and stay at a Choice hotel several times. I'm always very satisfied with the service and the quick breakfast they offer. The only improvement would be a few healthier choices in the breakfast category.

7 years ago

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Poundesk Saratoga Springs, UT

I've been a Choice Hotels member for over 6 year's. There is almost always a hotel where I need one. The have a great rewards program that earns me several free nights a year. I love the fact I can book a room or cancel with no extra fees.

6 years ago

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Ann Wilkins Riverton, UT

We've stayed at Comfort Inn (owned and run by Choice Hotels) during multiple family vacations, and they've been among our favorites because they have been clean and comfortable, they've offered varied and delicious breakfasts and well taken-care of pools that my kids look forward to visiting.

6 years ago

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Sara Smith Riverton, UT

We have stayed here as they provide a continental breakfast that our kids can always find something to start the day off with that is healthy and the rooms have been great as well.

6 years ago

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Kenwyn Castleberry Tyler, TX

I have the best rest and relaxation at choice hotels everything is available for my comfort and peacefulness. The staff does a great job

7 years ago

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Dwhoush Theodore, AL

I always travel with Choice hotels for work! The hotels are clean. Their staff is generally nice. The rewards program they offer is why I stay.

6 years ago

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Dawnne Woodie Anaconda, MT

I use them almost exclusively when I travel. They are consistently comfortable, clean and safe.

7 years ago

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cb Thibodaux, LA

I make sure I choose Choice Hotels when I travel for my band functions. Clean hotels and friendly staff!

6 years ago

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Theresa Bour Little Rock, AR

We are platinum members. We generally find the hotel to be clean. The staff is usually very friendly

6 years ago

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Brenda Thomas Ferron, UT

My family and I always stay at choice hotels. They are always a great deal and a clean and friendly.

6 years ago

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Eric Smith Riverton, UT

We love the room size options it provides for our family and our kids love their breakfast options that they have.

6 years ago

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Julia Scoville Pleasant Grove, UT

Always been treated really great. Their rooms are almost always clean.

8 years ago