Choice Hotels

My sister and I travel at least two times per year toOcean City Maryland. The last trip of the year is for Sunfest the last day of September and first couple days of October. We do try to find a less expensive rate to split around 550.00 per trip for us. The cost she originally booked as close to 700.00 through booking.com in her name. we paid one night up front and booked one year in advance!!!We had to change our reservations for medical reasons so we ended up having to go straight to the hotel as booking.com would not help us. The hotel was called directly and changed us from four nights to Two nights. They did not inform my sister of the three(3) minimum night requirement stay!!! When we arrived friday around noon to check in, couldn't find our reservation!luckily it was finally found and they informed us we had to pay for all of the nights, of course I said no way!!My sister explained our situation. The manager came out as I was a little loud. She canceled that reservation totally and made a new one for the two nights but then informed us we had to pay for three!!I said no way as you didnt inform us of that at the time of changing our reservations! so then she proceeds to charge us $397.00 and some change for the two nights!! Now if this was a clean decent hotel no problem. Plus we had already paid over 200.00 for one night of which we have not been told if we are receiving a refund as of yet!!We get to the third floor room 311, my feet stick to the bathroom floor it is so sticky! the fridge has dirty food particles all over the side of it but the worse is yet to come. We go to the Sunfest as we have concert tickets. Get in bed exhausted, i am awakened by a thump on my bed at face level, I open my eyes and there in front of my eyes, A MOUSE !!!!! I SLAPPED that thing across the floor, got out of bed and never returned to that bed to sleep !!!I was terrified to get in that bed and sleep. I called downstairs and the man was very nice, he said he would report it to the manager, she didnt contact me. I also reported it two more times to the front desk on Saturday and still no response from the manager! I called corporate and an asian young lady named Krista or Trista tried to help me but she said since I didnt leave i couldnt get help. I tried to explain That i had paid my money to the hotel and they are not giving me any back and the other decent hotels are full as this is a resort town and very full this weekend! I dont think she understood what i was trying to say. I tried to tell her I wanted our money refunded so i could go elsewhere. No way! THAT NIGHT I sat on the sofa watching with lights on for the mouse. Needless to say my entire weekend was ruined and it is your hotels fault!! I do deserve to be compensated and not with one freaking nights stay at a Choice Hotel. That is what she decided. Sunday when we left as we had no choice but to stay, I stopped by the desk. What do my eyes see but the manager. She quietly calls me over, said she called me the day before but couldnt reach me on my cell, I checked for unknown numbers and the hotel numbers, there wasnt any calls to my cell phone!!!! Anyway she whispered that she enetered a 25% discount to my sisters card for my "little issue" N ow you tell me, if this had happened to you and you have no sleep, have a heart condition of very rapid heart rate , is this a little condition for you????? This really ruined what is normally my favorite weekend in Ocean City> I have read many bad reviews about this hotel, I dont think anyone in corporate cares AS LONG AS YOU RECEIVE MONEY! MY NAME (personal info not allowed)and she lives in Virgina .It isnt fun when your trip is ruined and no one gives a care in the hotel that you have given your money to !it would be very nice to hear a response. my email ( not allowed)