Name: Select Home Warranty
Rating: 3.7

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Chris Zobel Virginia Beach, VA

I submitted for a home warranty in April 2020 and due to a problem with the tech they sent to my house in May, I called to cancel my warranty. After a lengthy conversation on July 9, I was told I would be receiving my refund, minus whatever per diem for the month and a few days. I had policies, one on my main home and one on my carriage house above my garage. At the end of July I received a check for the Carriage house but not for my main house. I called and spoke to: Jeff on 7/21 and he told me I would hear back in 48 hours Ron on 8/27 and he told me I would hear back in 48 hours Rex on 8/31 and he told me I would hear back in 48 hours Rex on 9/8 and he told me it would be a minimum of 30 days until I receive my check. I asked for his Supervisor and he could not connect me, or give me their phone number. He said Trish would call me in 30 minutes to an hour. This is the worst customer service I have ever received from a company in my life. They keep putting you off and feel it is OK to MISLEAD you. The check I am owed is over $1300.00. At 71 years old, that is a chunk of money for me to be waiting this long for.

6 years ago

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RICH TAYLOR Hertford, NC

Richard handled all of my questions and gave me several options to choose . Call was handled in a friendly, efficient, and effective manner. Thanks.

6 years ago

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Bonnie Ventura, CA

It was great. I do feel like I was being rushed. Felt somewhat like Steve was trying to get my business and then wanted to hang up. Overall all was good.

6 years ago

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Darnel Brown Tyler, TX

Quick but complete explanation of plan and how it works. Excellent pricing and great feeling during agent conversation to give the feel to meet your needs.

6 years ago

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Angela Mendibles Stockton, CA

Jeff was very professional and was able to answer all of my questions. I was able to get the best policy to fit my family with affordable payment potions.

6 years ago

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Ryan & Elicia Hunter Columbus, OH

UPDATED: If I could give a negative star, I would. The customer service was stellar...until I paid in full. The moment I had to place a claim, I realized that you absolutely get what you pay for. The support was dreadful, they found loop holes to justify not covering my claim, I was lied to and ignored by multiple customer support people. It has been now months that I have been cycled through the "retention department" where they told me what I wanted to hear and then disappeared (no answer to phone calls or emails). The "manager" I spoke to today had zero empathy for my experience over the past few months and they have the audacity to charge a cancelation fee as I am terminating my contract. After all that I have been through, they couldn't cover the $75 fee? Worst customer experience(s) I have ever had. This was a hard and expensive lesson to learn. ORIGINAL REVIEW: I have been with American Home Shield for 9 years and never even shopped their competitors. I was prompted to do so as I am buying a vacation (2nd) home and asked AHS if there were any possible discounts on the 2nd contract, especially given my loyalty. The answer was a firm no. I did a google search and saw that Select was rated very highly and decided to call. I was very fortunate to land in the hands of Richard Zoneenee, who treated me like a longstanding customer and friend, especially when I expressed trepidation in making such a big change. He blew me away with his customer service, with the price and available discounts, and his quick action on setting me up as a new (super happy) customer. Richard went above and beyond and I am now paying less than half of what I was paying at AHS for my primary home and 40% less than what I was quoted for my 2nd home. WOW. As a cherry on top, Richard informed me that I can call or email him any time. I have never had a personal contact at AHS, and that is a difference maker! Of course the proof will be in the pudding when I need to make a service request, but I am sending his info to all my favorite people and happy to refer Select just based off of this initial experience. 5 STARS!

6 years ago Edited September 14, 2021

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bob raices Los Alamitos, CA

the warranty seems to be a very good warranty, and the price is right, and the fee for service is great. moe who sold me the warranty was the best. bob raices

6 years ago

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Angela Houston, TX

Mr. Tom B, was my agent and he was very knowledgeable of his company and helped me with the best plan. Tom answered all the questions that I had. He was Awesome!!

6 years ago

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D seymour Garner, NC

OK so where do I start, It takes over a week in order to get anything fixed or repaired. And more than likely it will not be covered, this is coming out of the mouth of the technician. Apparently they rarely pay their technicians. They are a total scam. It takes two days after you file in order for somebody to even start to find a technician to fix your issue, then the issue gets diagnosed then it takes another two days in the diagnosis process to be approved, then you have to wait to be rescheduled again for the tech to come out if it’s approved. I paid for this warranty upfront for a year and it was one of the worst things that I could’ve done. Don’t be fooled by the great actual customer service after you’ve bought the policy and try to use it, that’s where all the problems begin!!!!

6 years ago

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Ed Chua Burbank, CA

This is a warning for everyone - do not sign up for Select Home Warranty. They will induce you to sign for their warranty service offering you deals but find a different one. They are horrible - I place a claim for leak on April 2020 and they have sat on it for 4 months. After 4 months I called an independent technician who fixed the leak coming from a broken control valve from our washer located on our second floor. Prior to this we were told that if we can't wait for their service, we can find our own and they will reimburse. When the fix was completed and we sent the invoice - Select Home Warranty said that it's not covered so we have to pay for our $500 bill. So you better make sure you get a home warranty that is recommended by BBB otherwise you will be in dilemma like we did. Company like Select Home Warranty should be banned from operating and scamming people - Ed C - Clovis, CA

6 years ago

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Roger G Holub Mesa, AZ

The services offered. The professional attitude of representative. The fact that senior and military appreciation is noted and discounts for them are most welcome.

6 years ago

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steve smith Springfield, VA

Horrible service and very poor customer service. Purchased a agreement with this scam company for 3 years protection plan. They have denied me to fix, repair or replace my 3 times I have asked them to service the appliances that were not working. No assistance for a gas stove, had to fix it and send them a bill and fight for them to honor their coverage. No assistance for a ceiling fan and no assistance for a gas hot water heater. They heater was making a noise and they do not cover a noise issue even though the repair company they send suggested it be replaced because its 12 years old and not working properly thus making the popping sound inside the water tank. Complete scam company DO NOT fall for their fake advertisement like I did. Request a copy of their contract BEFORE you give them any money. In the fine print you will see that they really don't fix anything because of the COVERAGE RULE 9.1.2. I did not see the contract until they sent me a copy 10 days after paying for the useless coverage, and did not see it completely as I should. Totally my mistake so please check them out and save yourself some heart burn and a total waist of money.

6 years ago

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Linda Ell Saint Charles, MO

this is my first time dealing with Select Home Warranty after buying a house. I opened a claim for a clogged kitchen sink. After waiting for several days, I was told that no service providers were available. I was then told to secure my own repairman and had preauthorization for repairs of $100. When I asked what vendors they had called ( so that I wouldn't call the same vendors) they could not answer. After finding a repairman I submitted the paid receipt and have waited for 3 weeks with no response from Select. I called Select today to get status and was told that I needed to send in a hard copy of the invoice. " to take a snapshot on my phone and email it to them" A request to speak to a supervisor was ignored. This company has been a major disappointment in the handling of a simple claim. I seriously have doubts that they will pay on this claim. Seems like a stall tactic to me.

6 years ago

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Ronnie L. Collins Sr. Baltimore, MD

I have just signed on, so I can only speak to my interaction with the sales representative who presented options available to me in a clear and succinct manner. Impressive!

6 years ago

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Frank Zychowicz Temperance, MI

The company is represented with very knowledgeable staff. I spoke with Noah C who recommended a plan to fit our needs and budget. Excellent customer service. Thank you.

6 years ago

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Fatimah Evans Petersburg, VA

The customer service is what stood out to me. David W was great! He listened to what I was looking for in Home Warranty and provided me with a lot of information

6 years ago

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Veridiana Orozco Fresno, CA

Agent Sean G was really friendly and pleasant so I did purchased the warranty for my house knowing I will have a peace of mind if anything goes wrong.

6 years ago

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Carole Grant Santa Clarita, CA

Just changed my home warranty to Select Home Warranty. Called to get a quote and Mark J was very helpful, explained the coverage and the benefits of using Select Home Warranty and sold me!

6 years ago

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Phil Armstrong Jr Nashville, TN

I liked the opportunity of locking in my price for 5 years (actually 6 years with the free one year) to allay any customers fear of a bait and switch in the second year.

6 years ago

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Anthony Guidice New River, AZ

Began having problems with our AC.... Called Select,,,, took 4 days to get someone here... tech showed up... checked system... determined that the blower motor was beginning to fail... he would have to order a new one... this was on a Thursday.... Friday nothing.... sat/Sun nothing....Monday nothing.... now I dont mean to complain, but when your in Arizona and its between 115 and 117... you really need AC.... Tuesday we call the service company to find out they haven't received an approval yet....Call Selective.... they have a back log !!!! now they want me to climb up in the attic and take pictures of the unit !!! Its presently 116 degrees.. so what maybe 125/130 in the attic? If I could get up there I would fix it myself !!!... they are just competely horrible... avoid selective like they are the virus !!!!

6 years ago

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kahuna81 Brentwood, CA

Initial rating is for my interaction with Sol. We have not had the opportunity to actually use the warranty. If an when we do, another rating/review will be done.

6 years ago

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Yvonne Essex, MD

The person I talked to seemed to be in a bit of a hurry. I had to ask questions like what was policy number when policy would start when first payment would come out and if there was a deductible

6 years ago

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PAM WHITMROE Kalamazoo, MI

The 1st time I needed service, it took a couple of weeks to get a plumber. I told them that the problem wasn't resolved. I was told there would be another deductible. They never reassigned it. So I hav ANOTHER deductible. Now, the washer need repaired. I have been waiting since July 26th. They can't seem to find a service tech and told me to find my own tech and have them give an estimate! Of course, it as to be authorized if it costs more than $100!!! This is my son's home, but I paid up front for a 1 yr contract. If I was paying monthly - I would have dumped them immediately! I have American Home Shield on my homes ( I have 2) and have used it on each of thm with no problem whatsoever! I highly recommend them! SELECTS SERVICE STINKS!

6 years ago

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Nina Sanchez Sierra Vista, AZ

Isaac M. was very friendly and helpful. Answered all my questions and was very patient as I had to discuss everything with my wife before making the decision.

6 years ago

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Lisa Fulop Elkridge, MD

I just signed up today with the assistance of Tom B. Tom was pleasant and took the time to explain things to me and I am satisfied with the deal I signed up for.

6 years ago

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Gail Olson Tampa, FL

My customer service rep was AWESOME his name was Richard and I feel totally confident that I can call him anytime with questions. Thank you Richard!

6 years ago

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Lynnloud1 Cincinnati, OH

We worked by phone with Moe H and he was fantastic! He informed us of all of our options and we are happy with our choice. He was professional and kind. Thank you!

6 years ago

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Theresa Wagner coleman Pomona, CA

This is the worst home warranty company ever somehow I keep writing reviews And I get deleted I was having an issue with my ACI paid $75 for diagnostic.. And the diagnostic results was fraudulent so they won't have to pay for the repair their Tech stated I have a freon Leak which I do not have. one month prior to them coming out my AC was serviced and everything was fine.. immediately after I got there Denial letter I called someone out they came 3 days later and made a report stating no Leak they to pressure readings and provided me with pictures. I called shield and asked for them to review their techs notes And refuse to pay for the repairs refused to give me their address and the # 2 legal department... And Lewis refused to give me any of that information I asked to speak to a manager he said he was at lunch and then he proceeded to tell me he is a trained manager/supervisor Either you're a manager or you're not I tried to go online to find their address I could not I call customer service and they can even find their dress on their own website... I've already had my air conditioning fixed with my detailed report and pictures to rebut their fraudulent diagnosis... I wonder how many other people they have done this too.. People run May I suggest American home warranty.

6 years ago

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gp Kennesaw, GA

The response time was very quick and the information shared with by Peter G was helpful and thorough. I appreciated the discount and the coverage provided by the warranty.

6 years ago

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Laurie Nadeau Clovis, CA

BUYER BEWARE! I bought this warranty in good faith from the sales rep with the promise that all things I needed covered were fully covered with this warranty. And with a co-pay of $45 per claim. They only cover certain amounts. They are truly just a discount plan that discounts the cost of repairs when they go over a low $ amount. You are on the hook for the remainder. When I spoke to customer service they said that was the cap and they have caps on all things based on the life of the plan so they basically don't lose money with what I have paid. My issue was my well pump system, with a repair cost of $975. They will only pay $400. When you read the contract carefully (I didn't because I trusted my sales rep and read the coverage section which clearly showed all things that were pertinent to me were covered. No mention of caps until you scroll down several pages. It says "For heating or cooling equipment appliances, plumbing and electrical(non-heating or cooling) the repair/replacement coverage is selected allowance is as an option $500. For the limit additional coverage options the repair/replacement allowance is $400." Technically a well is plumbing which means per the contract it should be capped at $500. They refuse to honor this and I cannot afford to pay to have it fixed thru them. I already gave them $1560 for a 3-year plan. When I told him the rep mispresented the plan to me and I wanted all my money back he said they cannot do that. They will pro-rate, take out the costs of anything they have paid (for the guy to come out and diagnose the problem) and then take a $75 fee. This is a BAD plan BUYER BEWARE!!!

6 years ago

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Viswanatha Vishnuvarjala Charlotte, NC

Mr. Jake H was very helpful during the purchase. He was so in explaining the benefits in buying a5 year plan. I definitely recommend Jake for your home warranty

6 years ago

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Samantha Otzelberger Burlington, IA

our 3 out of 4 burners have not been working... call July 7...guy comes out... this is the second time he's come to our house for a claim and hasn't done anything. He's here for about 5 min. Says he's gonna get us a new stove cuz it's cheaper than fixing each individual burner. He tells me he's gonna call the next morning to the home warranty. I pay him my service call fee. I kept getting emails asking if anyone has been out. I contact him 3 days later on Friday, asking if he called. He said he called today, even tho he was supposed to call wed right away. I waited a week, called company and they need him to provide full diagnosis. They've called him, can't get ahold of him. I text him telling him he needs to get them the full diagnosis asap. I wait a week, call company. Still didn't receive full diagnosis. They can't get ahold of him still. Now at this point I'm fuming. It is now July 30. I called them yesterday snapping and said you need to get someone else out here, I'm not paying another service call fee cuz this guy that you hired, stole my money and hasn't done anything, or I'm canceling. This is ridiculous. When we had hsa in Wisconsin, they went thru sears and we never had a problem. I'm beyond irritated with this company. I don't understand after the numerous calls I've made complaining I'm still waiting, why they wouldn't try sending someone else out here for free since this guy isn't doing his job. They need to stop working with daltons plumbing. He came out the first time, our shower was leaking. He cuts a hole in the wall before trying to figure out the problem. Doesn't see a leak. Is gone within 10 min and we had to fix the hole ourselves. Ridiculous

6 years ago

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Woodrow McGee Antioch, CA

Very positive in the presentation. Offered and explain my options completely. Very satisfied with my home warranty. Also impressed with customer ratings

6 years ago

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Savi1967 Horshaw Lansing, IL

Ed C was very professional. He was thorough in explaining the policy coverage and different plans. He took great care of me. I was happy with the service he provided.

6 years ago

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Robert Sheriff San Antonio, TX

Bruce answered all my questions about the coverage available through Select Home Warranty. Very competitive with the other major home warranty companies

6 years ago

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William Wamsley Fayetteville, NC

I like your ratings on line, even though I am a NY Giants Fan. LOL Steve K was Friendly, Professional and Helpful. Thanks and hopefully I will not be calling you. LOL

6 years ago

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TED LEW Poway, CA

Not good! Two claims - zero resolved! First one in place for over two weeks. First technician thought leak was fixed. Still leaking, called SHW to report problem not fixed. Took several calls to get right authorization to tech (recall work order vice work order). No news after tech visit, called SHW and told will receive email with status in morning . Nothing, had to call SHW and told yes authorization sent. Second claim for water heater, which tech came out same time with the recall order. Heater leaking and tech said needs replaced. This was on Tuesday. Called on Wednesday to check on status and told have answer in morning. Called Thursday, authorization under manager review. Called Friday, same answer, under manager review. Called Saturday, authorization under manager review. No managers working over the weekend, so Monday would be soonest to get answer. Been without hot water for over week and really don't have good idea on when we'll have hot water again. This is first year with SHW and has been real DISAPPOINTING thus far.

6 years ago

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Richard Bush Dallas, TX

Avoid using this company's services. These people blatantly stiffed me on a very common water heater failure, based on weasel words " we only cover water heater failure not a leaking water heater"...WTF!!!! last I heard a water heater fails when its pissing water all over your floors and carpet uncontrollably. Nothing but another rip off company taking your hard earned money waiting to stiff you when you call for services you paid for. So don't be fooled by appearances of being a reputable company because they are not. I would ad that the 8 dollar an hour people you speak with at Select seem to be nice kids, but they have sold their soul to work for a scammer business. Firing them today and going with CHOICE.

6 years ago

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Roxann Battise ,

Sam M was very professional during our telephone conversation and is knowledgeable regarding the various coverage plans offered by Select Home Warranty.

6 years ago

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Nayankumar B Trivedi Princeton, NJ

Excellent communication with clarity. No pressure, simply the spokesperson explained all the options and left us alone to select the one that fits us most.

6 years ago

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Lisa Iceman Louisville, KY

Our plane process started first thing Monday morning. Got a case number immediately and was referred to a technician to come look at our air conditioner. I called the technician and he advised me the soonest he can come to look at my unit is on Wednesday. He informed me that he does not have time for warranty work, but they still send his information out. He was gracious enough to work me in. He came Wednesday morning looked at my unit sent in a request for authorization from Select Home Warranty. Thursday afternoon, he has still heard nothing from select home warranty. I have called them and they advised me this authorization process can take 24 to 48 hours. We are going into the weekend which means I will probably still not have air conditioner by Friday. I will have gone a whole week without the repair work done to my air conditioner in 97° heat. Completely unacceptable!

6 years ago

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Iceman properties Louisville, KY

It is the middle of July with temps in mid to high 90’s. I submitted a claim on Monday and quickly received the name of an AC company to reach out to for the repair. Heard nothing from him towards the end of the day so I reached out to him. He advised me that he doesn’t know why they keep submitting his name for repairs because he is back logged with his own clients. I thought it was a mere Freon issue so he Walden Heating and air kindly wIrked me in on Wednesday morning. Troy submitted the claim for confirmation of blower to be replaced. 24 hours later he has not received confirmation. I called to try to expedite and was told they are very busy and don’t know when it will be reviewed. 4 days and still not repaired. Very unacceptable!

6 years ago

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Kristina Marcheva Orlando, FL

I had help from Bruce A and he was very helpful, friendly and professional. He offered me a great deal with my home warranty. Definitely recommend!! Thank you for your help!!

6 years ago

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Roberta Hackett-Rose Minneapolis, MN

The application process was very easy and quick. All questions answered when asked during the process. I found SHW to be very personable and caring about my needs.

6 years ago

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Wilson Petty Los Angeles, CA

Very informative, not pushy at all. Answered all my questions promptly and was very courteous. made the whole experience very pleasant. Completely satisfied!

6 years ago

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Christine Alm Wichita Falls, TX

Absolutely the worst warranty company out there. DO NOT USE THEM!!! They go out of their way to research so they can deny claims. Their call center is in Asia. They took 2 weeks to get back to me on our air conditioner claim when it was over 100 degrees in TX. The technician that we called because theirs couldn't even come out for a week did everything possible to save money but it was a Carrier product and had to be replaced with carrier product. The bill was over $1000 and what did Select Warranty pay??? $150!!!! I feel like we were LIED to from the sales person that sold us this policy. They have a 30 day waiting period (standard for most warranty companies) but they don't tell you that they have a sliding scale if your item needs replacement, you almost have to wait 6 months to receive their full reimbursement. Everything is such an issue!!

6 years ago

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Ary Twinsburg, OH

Peter was very helpful. He took the time to answer all of my questions thoroughly. His customer service was impeccable and I truly appreciate great customer service.

6 years ago

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Naren Patel Corona, CA

Hard to say about on experience of services as I am new customer. But as far as the person I dealt with, name Peter, was very professional and very good salesman. Thanks.

6 years ago

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Sehra Han La Habra, CA

STAY AWAY from this Company. They are the WORST. They say they will resolve your issue within 48 business day hours but that is a bald faced lie. I have been waiting 10 days not for a leak under my kitchen sink to be fixed and I STILL have not had this issue resolved. We had our kitchen sink start leaking July 3, ok so the business days don't start until July 6 but still no contact number from them for a plumber July 6 or 7th. By end of day July 8, I have to call them and see why they haven't delivered this contact info as promised. Only after I call them do I get someone to actually send me this information, 5 days after my initial claim was submitted. THEN after the plumber actually comes over and assesses that we need a new garbage disposal, we are told that it will take another 2 days to get approval for this part. I mean, it's cut and dry. We purchased a home warranty, this part is covered and therefore the part should be approved. How long does it take to simply get an approval? After 48 business day hours, once again, they don't call me. So by end of day on the 10th, they tell me that, not to worry, they will get me the approval by end of day. Again, another bald faced lie. No information, no approval, no nothing. By the 13th, my kitchen sink has been leaking for 10 days now. I have to put towels and buckets down to catch the water. I called them and was put on hold for a half an hour just to then get an answering machine. I called them back, was transferred to 3 different people in customer service who would do nothing other than pass me to another service agent who, once again did nothing to help me and pass me along to yet another person in circles and circles with no help. I had to call this company and be on the phone with them for 2 hours and still, the best they can do is tell me to wait longer for a manager to call me. I have no idea if anyone actually even will and they are already late at this point. This company is the WORST CUSTOMER SERVICE I have ever experienced. DON'T get a policy from them unless you are ok waiting indefinitely for an issue to be resolved. I don't know what is wrong with them. They clearly can't or won't do their jobs. I'm cancelling this policy as soon as this issue is resolved. They can pay for this one at least

6 years ago

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Vince Chang Irvine, CA

Richard Z, the sales rep on the phone was the best. He was professional, patient and detail, and explained all the options and terms for my home warranty.

6 years ago