Name: Select Home Warranty
Rating: 3.7

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Angela Ward Chicago, IL

The Agent, Daniel C., was very patient and waited for my return call. There was no red tape or delay in processing my request. He made it very easy.

5 years ago

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Msattack ,

We have NEVER had anything but trouble from the company. Their staff seems to know nothing except "WE ARE SORRY"; 'LET ME PUT YOU ON HOLD FOR A FEW MINUTES"; "AGAIN, WE APOLOGIZE FOR THE INCONVENIENCE". A customer can not contact corporate office, anyone in management or anyone with authority to resolve an issue. They promise the MOON, but cover "almost" nothing. They contract with people that do not work weekends (in case of emergency). Then they give you permission to contact a company that can service the residence on a weekend, give approval for the repair to be made and then DENY to reimburse the billed amount AFTER GIVING VERBAL APPROVAL TO CONSUMER AND SERVICE PROVIDER!! This is SCHLOCK COMPANY THAT CANNOT BE TRUSTED!!! BUYER BEWARE!!! They will NOT provide an address for contacting their legal department and they will NOT forward to anyone in authority. We paid in advance for 5 years back in May of 2018. They know they have us by the B--ls.

5 years ago

Reply from Select Home Warranty

We are sorry for the experience you have had. Please call our customer service dept. at 855-267-3532 x 5, We will do our best to satisfy your needs

Mar. 17th, 2021

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Ernest Esparza Big Bear Lake, CA

Sam M., was the person that Helped Me. I was in the process of getting quotes, Select Home Warranty was the lowest and Sam made it affordable for me to start today.

5 years ago

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deborah clay Hollister, CA

Can't say what I like best about the company yet. I just purchased agreement with them this week. I will evaluate as required in the future. But the servicer agent Sean Green was very good.

5 years ago

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Larry R Thrash San Jose, CA

Richard was very patient with us. He did not try to upsale us; he explained all the details and let us make up our minds. He was very professional, friendly and helpful.

5 years ago

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Kevin Hernandez Iselin, NJ

John was very professional and assisted my wife and I. Just amazing customer skill!!!! I'm looking forward to the Sevice ASAP!!!! The Select Home Warranty.

5 years ago

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Rogers Family Salt Lake City, UT

This company was easy to work with and is cheaper than other companies, I love how easy the coverage was and excited to get the 3 year plan when we have the finances in order

5 years ago Edited September 14, 2021

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Roy Dalmacio League City, TX

This company is just awful. I had a claim submitted on a Wednesday to fix my drain problem. They said wait 1-2 business days for someone to reach out or call you. Two days had past and nothing. I called back Saturday and they told me I had to wait till Tuesday next week for a reply. So I was patient and waited. Fast forward, a technician finally came Thursday the following week and looked into the problem and wasn't able to fix and suggested I call back SHW to send out a plumber. It took forever for the customer service rep to answer then when I finally got someone, he said we need to submit a new claim and wait another 1-2 business days. I could personally find my own plumber within the day and get the problem fixed right away. I'm totally livid. Had to cancel since their S.O.P. totally sucks!

5 years ago

Reply from Select Home Warranty

We are sorry for the experience you have had. Please call our customer service dept. at 855-267-3532 x 5, We will do our best to satisfy your needs

Mar. 11th, 2021

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Tim Bradley Camarillo, CA

I purchased a Home warrant plan in which the sales person Noah C. kept making the deal better and better. Eventually we agreed to a 5 year plan, which became a six year plan. I asked for him to include my icemaker, which, in writing, he agreed. Now several months later the icemaker is not working. I called with my problem and very specifically told them it was my icemaker. The technician company called and an appointment was made. The technician was very courteous, although he spoke very, very minimal English. He showed me the problem and told me the icemaker basket would require replacement. Several days later I get an email informing me that the icemaker is not covered. I called and spoke to a representative who spoke very limited English but I was told that the icemaker is not covered. When I explained that I have it included as an addendum, in writing, I was basically informed "too bad". I have sent several emails to Noah. Not one has been returned. When I finally spoke to him (I called) he said he was two weeks behind responding to emails. One month later and still crickets. This is a very dishonest company. Buyer beware!!! I would never recommend this company. And their customer service is as poor as any I have ever encountered in my life. Tim Bradley

5 years ago

Reply from Select Home Warranty

We are sorry for the experience you have had. Please call our customer service dept. at 855-267-3532 x 5, We will do our best to satisfy your needs

Mar. 11th, 2021

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Roger Renslow Peoria, AZ

I called to inquire about the service and was happy to get a thorough explanation of the plans and coverage in words I could understand. I did not hesitate to start plan.

5 years ago

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Ginny Mesquite, TX

Lucas S. professionally informed me of the plan options but respected when I wasn’t interested in all of them. He was patient to find a plan that worked for me!

5 years ago

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Timothy Lesperance Fort Worth, TX

After American Home Shield doubles prices while cutting coverage, Select offered a greater coverage with better value. Thanks to Ben for setting us up!

5 years ago Edited September 14, 2021

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Keith A Falks Belleville, MI

I had select home warranty plan for eighty-one days when I called to make a claim because my water heater had quit working. I called them on a Saturday day and did not hear anything back until the following Thursday. When they did call me back it was a landscape company calling to come out and check my hot water heater. I subsequently went ahead and purchased the hot water heater on Saturday when I didn't get a call back. I then cancelled my policy and then even though they broke the contract without having someone call me back within 72 hours they charged me 75.00 for cancelling the warranty. I found out through talking with these people that the company is from overseas and they are not a US company. PLEASE DO NOT BUY A HOME WARRANTY PLAN FROM THESE PEOPLE!!!! MY MISTAKE. IT COST ME 180.00 FOR HAVING THE WARRANTY FOR EIGHTY ONE DAYS.

5 years ago

Reply from Select Home Warranty

We are sorry for the experience you have had. Please call our customer service dept. at 855-267-3532 x 5, We will do our best to satisfy your needs

Feb. 25th, 2021

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Elena Pleasant Hill, CA

You strive for customer service satisfaction is again a false advertisement . Worst customer service. Worst service delivery ever. Misleading advertisements. My refrigerator stopped working , about 4 years old . French door , bought it for $1750.00. Repair can’t repair because it would cost money to replace parts. I was told they are giving to $185.00 to repair it, or buy a new refrigerator at my cost anything above $185.00 this is just my first complain. Having Select home warranty was so far the worst ever. It does not serve the purpose of having it. It doesn’t give you peace of mind like what they are claiming. They take your payment and they rebuttal every reason why they won’t repair/ replace like what their advertisement is saying . Select is a fraud . They refuse to give me back my money . Their reviews are also Falsely written . My property manager had a hard time getting them on the phone. .... property managers I know are staying away from them . Where are these 5 star reviews coming from. Home owners! Beware and read their fine prints .... they are not what you think Select Home Warranty is there for you . They are their to just take your money . I am still waiting for my$185.00 dollars back since it’s the best thing that they can come with. .they refuse to have a mechanic repair it at their cost . A dime spent to this company is too much . Can you imagine making calls on an AC ?

5 years ago

Reply from Select Home Warranty

We are sorry for the experience you have had. Please call our customer service dept. at 855-267-3532 x 5, We will do our best to satisfy your needs

Feb. 25th, 2021

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Michael & Nancy Howard West Valley City, UT

Lucas S. is a very good sales rep from Select home warranty. He explained the features of the policy and how to use if needed. I would highly recommend him.

5 years ago

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Gregory W Sauter Spring, TX

Friendly and helpful service. Customer service rep. Tom B. answered all of my many questions and help get me a great rate for my home warranty policy.

5 years ago

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Penny Preston Cabot, AR

We just signed up, but find the conditions of the contract are reasonable, and that we will have a much better experience with you that our old provider.

5 years ago

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BURTON ARISCO The Colony, TX

I liked how thorough Sol was with the program. As a senior it helps protect my investment. I also like that we can use our our service professionals if needed. Burton

5 years ago

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Gary Peoria, AZ

Paid to have a Home Warranty with this Company. Filed a claim on a defective water heater and was denied repairs. Had to uy a new hot water heater myself (So much for he home Warranty). Filed a claim last month with circuit breaker issues in my electrical panel. Select Home Warranty send out a electrical company to check. Electrician told me that my whole electric box needs replaced as one of the circuit breakers was shorting out. after almost a month with numerous calls to Select Home Warranty I was told the claim would cover $200 of a $3,000 cost of replacement for the panel. This is the worst Home Warranty Company that I could have imagined. Their customer care is a joke. Most useless company I have ever dealt with. They will wiggle their way out of any claim you file with them, but are sure happy to get their monthly payment from me.

5 years ago Edited September 14, 2021

Reply from Select Home Warranty

We are sorry for the experience you have had. Please call our customer service dept. at 855-267-3532 x 5, We will do our best to satisfy your needs

Feb. 4th, 2021

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Angela ,

The customer service representative Lucas was great with information I’m being clear and explaining things all the way through and getting me great discounts.

5 years ago

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Julia Schaeffer Commerce, MI

Moe was great! He took plenty of time to explain my options to me and went through multiple different scenarios with me to make sure I understood my plan.

5 years ago

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Scott Brigham City, UT

Peter was great to work with. he told me ways that would save me money, like buying 5 years of coverage that would lock in that rate for good. Thanks Peter.

5 years ago

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Stan Stukov Burlingame, CA

My Select Home Warranty Policy #: 1506958 This review is related to my most recent claim Claim #: 01608825 My 2.5-year-old Fegor refrigerator broke and the repair cost was about $600. The refrigerator new was over $2,500 in 2018. Instead of repairing it Select Home Warranty ("SHW") offered me a cash reimbursement in the amount of $200. I informed SHW that this is not fair as the depreciated value of this unit if over $1,000 and repair cost is about $600. I called SHW customer service number and spoke with two agents. One of them stated that you SHW cannot pay more because I was a customer for only 4 months. MY EXPERIENCE IS THAT SHW DOES NOT REPAIR OR REPLACE APPLIANCES. THEY OFFER MAXIMUM $200 FOR EACH REPAIR INCIDENT. TO CANCEL THE POLICY OR RECIVE A REFUND FROM THEM IS PRACTICALLY

5 years ago

Reply from Select Home Warranty

We are sorry for the experience you have had. Please call our customer service dept. at 855-267-3532 x 5, We will do our best to satisfy your needs

Feb. 4th, 2021

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Linda Muska Gilbert, AZ

Moe was very knowledgeable and made us feel comfortable in our questions. He responded quickly which means so much when you have GOOD CUSTOMER SERVICE.

5 years ago

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Robert Gresham, OR

Was looking for a new home warranty because my old on doubled my rates. Select Home Warranty actually gave me a lower rate than the last company did last year

5 years ago

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J Dillard San Antonio, TX

I obtained Platinum Home Warranties for both my homes this year, the price was decent, and I thought the coverage was good. So this week my water heater started leaking and I submitted a claim on the Select Home Warranty website. The next day, I get a denial of my claim because they don't cover leaks in water heaters. They suggested I contact a plumber to replace my water heater. Really?? So, since they don't cover the usual problem with water heaters, I am canceling my warranties with them. They got me on this one and sucked down some of my money, but no more. I'm sure they will charge me a couple of months fee to cancel, but worth it. I hope they enjoy the fact that they sucked me in and got my money, with no benefit to me.

5 years ago

Reply from Select Home Warranty

We are sorry for the experience you have had. Please call our customer service dept. at 855-267-3532 x 5, We will do our best to satisfy your needs

Jan. 29th, 2021

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Tbias Canyon, TX

Daniel was very helpful answered all my questions and got me the best policy and price. Will definitely refer Select Home Warranty to my friends and family.

5 years ago

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Fred Boyte Tryon, NC

We are pleased to have chosen Select Home Warranty & look forward to being a satisfied customer. We haven’t had the opportunity to place our first service call yet.

5 years ago

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Keith Oklahoma City, OK

Horrible. I have reported them to the BBB. RUN, don't walk from Select Home Warranty. I have been with them for a year this month. For the review reader's convenience, I'll bullet point the problems. • Called about fridge making a noise. (Recorded noise on my phone.) • The call center is not in the US. They made a ticket. • Sent out a local repairman, a young kid, to look at it. ($60 visit) • Repair guy didn't know what was wrong. He took the back off the fridge. • I made a video of the noise recording from where it came from. • Resent video again to repair guy. • No action from the repair guy or Select Home Warranty after much time. • I had surgery. • Freezer went out. All the food in prep for surgery was ruined. • Called Select Home Warranty NUMEROUS times without action. • Finally sent out another repair guy ($60 visit again) • Repair guy identified the problem as the compressor. • Called NUMEROUS times again. Select Home Warranty said to expect a call. • No call for a week. • Finally called and was informed that they wouldn't cover the repair because it was a WATER LINE problem. (BULLSHIRT!) • Called Select Home Warranty and asked for the written report from the repairman. (Wouldn't give it to me... Later found out that there WASN'T ONE!) • Select Home Warrantee said to contact the repairman. (MAJOR Runaround!) • Finally was able to contact the repair guy. He said he NEVER filled out a report but called the problem in as the COMPRESSOR. • Repair guy said he would contact Select Home Warranty and restate the problem. (This has been going on now OVER a month.) • Waiting to get this resolved. If they don't take immediate action on this in the next week, I will take other action. They have taken so much of my time, stress, and loss. • Save yourself from dealing with these people.

5 years ago

Reply from Select Home Warranty

We are sorry for the experience you have had. Please call our customer service dept. at 855-267-3532 x 5, We will do our best to satisfy your needs

Jan. 28th, 2021

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Joyce Mapes Humble, TX

Ray was informed and courteous . He took the time to answer all my questions and made sure that I had every offer available. Need more representative like Ray

5 years ago

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Ripped off Tucker, GA

Terrible company to deal with...stay away! I had this company come out to fix my heating system. They sent out a tech who told me my system had cracks in the main unit and that he could not fix the unit. He told me that he could return with a new unit for $2700 the next day. I thought this was fishy so I called out my own company the next day and they fix the unit by replacing a board. They also told me there were no cracks in the main unit and this was a scam the techs use that work for these company to sell new systems. I contacted Select Home Warranty on 12-15-20 and sent them invoices as they asked for to reconsider the claim. Today is 1-22-21 and have not heard a word from them. I called Select Home Warranty to inquire about my claim and was put on hold for 10 minutes and the off shore representative never came back to the phone. Here we go again!

5 years ago

Reply from Select Home Warranty

We are sorry for the experience you have had. Please call our customer service dept. at 855-267-3532 x 5, We will do our best to satisfy your needs

Jan. 29th, 2021

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Moroni Redd Culpeper, VA

Great rates and excellent customer service. The agent I worked with, Ian A was knowledgeable, communicated clearly, and was very courteous throughout our interaction.

5 years ago

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bibi soto Lakewood, NJ

Called up Select Home Warranty about my refrigerator. A tech was sent out and said I needed a new thermostat and mother board. Technician gave them a report and also stated to them about some rust where the waterline goes in. Select home warranty denied the claim. After speaking with Select home representative and getting a runaround I decided to cancel my policy. Keep in mind that I only had for 45 days, I later spoke to the tech and he said that they should not have denied my claim. I again called Select home warranty to argue why it was denied and they replied they cannot comment because my policy was cancelled and I had to purchase a new policy for $600.00! I only paid $350.00 only 45 days ago. This is ridiculous and I am angry dealing with their people over the phone. I asked to speak to a supervisor and they said I had to call the number again but will be getting the same people who did not resolve the issue I was having. This company rips people out of their money. I will be reprting them to the BBB.

5 years ago

Reply from Select Home Warranty

We are sorry for the experience you have had. Please call our customer service dept. at 855-267-3532 x 5, We will do our best to satisfy your needs.

Jan. 18th, 2021

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Praise Heights West Dundee, IL

They lie to convince you to sign up with their service. After getting the service they refuse to cover the repairs. We were lied to by their sales agent who signed us up for the policy. We got a for a 4 unit multifamily the same week we were closing on the property. The sales agent told us that we could cancel the policy at any time without a fee since they were having a promotion. They also gave us an additional 2-month free coverage since we signed up for a year and paid the premium upfront. The policy didn't kick in for a month. After a month one of our HVAC units' pump went out so we filed a claim. Note this is in winter and we are in Chicago. A technician was scheduled to come out. I paid the $60 service call fee. The technician sent them his findings. They then requested for pictures and maintenance records. We couldn't provide the maintenance records since the previous owner didn't keep any records. SHW decided to approve only $150 for repairs that was going to cost us over $1500. They told that us per the terms, they approved only $150. We then decided to cancel all our policies. They refused to cancel the policy without penalties. I called several times to talk to a manager but 5 out of the 6 people I talked to were rude and unprofessional. They hanged up on me a few times. I was supposed to receive a call back but never happened. The agents also didn't add detailed and accurate documentation of all my phone call. Avoid these scammers. You are better off putting some money aside monthly to pay for future capital expenses or use credit card for such repair and make monthly payments. Don't waste your money and time.

5 years ago

Reply from Select Home Warranty

We are sorry for the experience you have had. Please call our customer service dept. at 855-267-3532 x 5, We will do our best to satisfy your needs.

Jan. 18th, 2021

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Ty Howard Wichita Falls, TX

Bruce A does a great job of explaining the options and discounts. Being retired, he focused in on making sure we were covered at a reasonable price. good job

5 years ago

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James L. Wilson, Sr. Mesa, AZ

Sean G understood my needs and promptly answered all my questions. After reading the fine print in the contract, I am comfortable that it will meet our needs.

5 years ago

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Mary Walters Kansas City, MO

Moe H. was very patient and helpful. We have never purchased a home warranty before and he gave us plenty of time to mull it over (2 weeks). Thank you for your patience!

5 years ago

Reply from Select Home Warranty

Thank you for your feedback

Jan. 11th, 2021

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Nora Kaven Oklahoma City, OK

I like the $75 service fee. I also like the Monthly cost as well as the roof leak coverage. If I need your service, then I will be able to tell if I like the company.

5 years ago

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Walt Crites Blackfoot, ID

Our contact, Tom B, was very professional and courteous. He explained everything we were committing to in clear language. We highly recommend him. Walt & Bea

5 years ago

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Michael Tulsa, OK

I enrolled in SHW five year Platinum plan with Bryan O. He was excellent in providing different options and extended plans available. Great experience thus far!

5 years ago

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Tony Bush Aliso Viejo, CA

Thanks very much to Lucas S; he was able to answer all my questions and concerns and provided the excellent service I needed to understand and confirm my questions!

5 years ago

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Mary Martin Greeley, CO

I think they offer a great service at a great price. Jake H listened to me and answered my questions. He also answered the phone right away when I had to call him back.

5 years ago

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Jane Schrum Decatur, GA

I was impressed with the number of service providers and customers available in our area . I found our representative, Richard Z to be very friendly and helpful.

5 years ago

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GClayton Williamsburg, VA

Jake explained everything in easy terms and answered my questions quickly so I could make my decision and move thru the process quickly without a sales pitch. Amazing

5 years ago

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RB Palm Springs Rancho Cucamonga, CA

I am giving 5 stars because the representative, Fred L, was great to work with on the phone. I cannot rate the service of the company yet, because I have had no claims yet.

5 years ago

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Gaurav Rekhi ,

Not sure if all insurance companies operate this way or is it just Select Home Warranty. My heater was having issues at rental house...no hot water. I opened claim and they said 24-48 hours for review and then find a technician. We live in a freezing cold temperature, so not having hot water for 2 days is unacceptable. They said I do anything prior to review it is automatic rejection. Well guess what I waited for 2 days and that became 3 days and then the rep tells me they can't find a technician. However they said the technician can go there and diagnose but cannot fix the problem until they give approval, which would take another 24-48 hours. So I asked my renters are to be without hot water for 4-5 days minimum...and they response was that is their policy on approvals.

5 years ago

Reply from Select Home Warranty

We are sorry for the experience you have had. Please call our customer service dept. at 855-267-3532 x 5, We will do our best to satisfy your needs.

Jan. 12th, 2021

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Tasha Brown Providence, RI

Ed C gave us great customer service. He took his time and answered all of our questions. I'm giving 4 stars on value, quality and trustworthiness only because I am a new customer and have not used services yet.

5 years ago

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Tamarah Alexandria, VA

Jake was wonderful. He spent time explaining warranties to choose from and helped me get a great discount. I really appreciated his time and professionalism.

5 years ago

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Joe & frances El Paso, TX

Good Quick and easy representative was very cooperative explain everything to me a good quote and the price for the year off with him once he did a good job thank you

5 years ago

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Terese Mansell St Louis, MO

The agent was quite patient in explaining all the options, and answered endless questions from me. He was well versed in the policies, limitations, and costs.

5 years ago