Select Home Warranty
5.6
Overall Score
scott Clovis, CA
My complaint is a truth and really more "transparency" in advertising with Select Home Warranty. Throughout there whole policy and advertising they claim to provide reimbursement for home item failures (minus a deductible). In their policy they claim that the "age" of equipment does not matter. Here is the excerpt from the policy : My home system and appliances are old. Does that matter to Select? No, the age of a home or its systems and appliances does not matter to Select. We cover items that are in good working condition at the time you purchase the plan and properly maintained. Plus, Select covers all makes and models of appliances and systems. Then there is a loop hole in language here : Section 8 : ii. In the event a covered system or appliance is deemed irreparable or it is not cost effective to repair, Select may replace the system or appliance with a system or appliance of like capacity, the price of which shall not exceed the depreciated value of the system or appliance being replaced; iii. In lieu of replacing a system or appliance that is deemed irreparable or it is not cost effective to repair, said determination being made by Select, Select may choose to pay a cash settlement for the irreparable component of the system or appliance. Select is not responsible for installation. The cash settlement shall be in an amount not to exceed the depreciated value of the component/appliance being replaced. Here is the situation. My house is 17yrs old. My water heater stopped working and a part needed to be replaced. SHW stated that the depreciated cost of the unit was only $150 and they would only cover repairs to that unit up to that amount. Anything above is my responsibility and also acknowledged that a new unit would be upwards of $400 without install. When asked to understand the deprecation schedule they would not share info on that. Talking to the SHW rep, they said sometimes claims are denied because of "age"....This is the issue...
6 years ago
Bradley Szerlip ,
This company is a fraud! There contract is full of loop holes they use to get out of paying for repairs. Their customer service rep has been argumentative and rude, her supervise lied to me when said he got things approved, long hold times, even the contractor they had come out ended up refusing to work with them and they still have not found a business that will work with them. It has been weeks since my dishwasher broke. There are several “taxes” and “service charges” they stick you with when you call them for repairs. They have never done anything but take my money and keep me on hold. Do NOT be fooled by these con artists.
6 years ago
Will Leduc Webster, FL
Worst company I have ever dealt with.
I was contacted over the phone and the salesman read off all that was covered and I was very impressed so I purchased a multi-year plan. I was never sent the policy despite several requests. 3 weeks ago we made our first claim for our air conditioning not cooling. We called Select and they gave us a number for a A/C company. When we called, they refused to come out saying Select owed them a lot of money. The second contractor wouldn't even take our calls. Finally another contractor did come out and said we had a Freon leak and he would seek approval from select to find and repair the leak. Select refused stating a clause in our agreement (one I've never received) that excludes leak repair or Freon replacement. Why would anyone buy a policy with such exclusions. Take my word for it don't purchase a policy from this company. Horrible customer service.
6 years ago
Nathan Hoff Chinle, AZ
Should be zero at best. Purchased home warrantee through title company two months prior but hadn’t heard anything. I reached out to verify I had coverage. They had my name, city and zip but couldn’t tell me the house address the home warrantee was purchased for (interesting). I also felt like I was talking to scammers. I was told my account wasn’t activated yet by multiple individuals (bounced around several times). After research, reading reviews and then this confusing interaction I decided to cancel and asked for a full refund (based on being told it hadn’t been activated). Then (after being bounced again) the cancelation department claimed that the account was active over two weeks ago. This was only AFTER I said I wanted to cancel (very interesting). Since it was supposedly activated I would be charged a $75 cancelation fee and the refund would also be prorated. I am thankful I don’t have a current claim and should be thankful that I at least get something back. Definitely going somewhere else. I do feel bad for their employees because I am sure they get blasted constantly.
6 years ago
Orez. A Alexandria, VA
Select Home Warranty (SHW) is a verified scam company that preys on honest trusting customers and especially seniors who are lured by the misleading web ads and their ten fictitious Best in Service award sponsors. From my research I would claim that over 95% of SHW customers quickly realize that once SHW has validated their credit card for the $500.00 year contract that these trusting consumers are going to be in for the shock of their lives when they file their first claim.
As consumers we expect that a majority of Businesses are honest and focused on repeat customers and reoccurring revenues. SHW customers feel relieved that once they have paid and signed the contract with SHW that their homes are now fully protected. Fully protected for the items that SHW claim are covered in their advertising propaganda and highlighted by their deceptive, lying sales people at the time of the sales process. The only thing that the SHW customers are protected from is getting their items fixed or getting their monies refunded, that is all they are protected from.
This company is only interested in repairing and protecting the consumer’s home, their only intent is getting the person's money and providing the clients with nothing but excuses and inferior services. The technicians that they use are not professionals and/or not fully bonded and properly trained. SHW constantly looks for ways to deny claims, and only offers its clients pennies on the dollar for any repairs or cost of replacements of the warranted items.
When customers call and complain regarding these insulting compensations amounts proposed by SHW, they are ignored and or left on hold for weeks or months at a time.
6 years ago
Liana Smith San Antonio, TX
We had the worst experience with Select Home Warranty! Our newly bought rental house's A/C, which was inspected and working perfectly started giving problems! We contacted Select, they send A/C companies to contact us and they took forever or never called back. We were on the phone with Select and all the different companies on an ongoing basis. We had to pay these companies a service fee without getting our problem solved. Eventually we asked if we can use our personal A/C guy and yes Select came back with a list of things they don't cover on A/C's. Of course we eventually had to buy a new unit on our nickle with all the things they don't cover. This is the worst company we have ever dealt with. We have 7 rental houses and we keep them in tip top condition, had other warranty companies, but Select was the worst! We would never use or recommend them them to anyone, they suck!
6 years ago
Fred Dodge ,
I am a contractor in Idaho, this company is not a good company and has questionable business practices. I have personally seen them not take care of their customers and they try to find loop holes not to repair things covered on their warranty.
This by far is the worst company I myself have ever worked for at anytime.
I have personally seen them refuse to pay legitimate claims for their customers.
They take 3-6 months to pay their contractors and sometimes they completely refuse to pay us at all.
If anyone sees this review do yourself a favor and find a reputable company to do business with if you want a real review this is it!
I see they have many reviews that are saying that they are great company.
This by far is a very bad company.
Yes O am a paying customer, because I have put money out to help this company try and repair real customer issues and they now refuse to pay me for my service.
This is a very bad company
6 years ago Edited September 14, 2021
Mindy Kay , IL
I have 3 claims that I filed at the end of December 2019 that are not being fulfilled. The claims involve 2 plumbing issues and 1 HVAC issue. The contractor that Select Home Warranty sent to me in December was a regular handyman not licensed for plumbing or HVAC. He did not fix anything and insulted me on top of that. Each week I have called Select Home Warranty for a status check on my claims. During one of the "reschedules", they tried to resend the handyman for the plumbing and then an appliance contractor for the HVAC system. I had to call them back again to straighten that out and, of course, they found out that the appliance contractor doesn't work on HVAC systems. I am consistently told that it will take up to 48 hours for them to find a technician. I have multiple emails stating "...we are still working on dispatching your claim and should have a Technician lined up shortly...". I have multiple emails stating "...your claim #... is presently open in our system ... In the event we do not receive a response within [7 / 2] days from the date of this email. We will consider this claim closed..." From what I'm guessing, based on my emails and phone calls, is that each time I call, they start the whole vetting process over.
6 years ago
Joshua Jacobsen Lincoln, NE
We sustained a covered loss to our heating system 52 days after the contract started. Submitted a claim and received no callback. To date, we had to call select for any updates on the claim. Noticed the claim reimbursement had not been received after 30 days of submission. They denied the claim stating it was within 30 day waiting period. Obviously it is not and the waiting period would have been excluded because we had a carryover policy that ended 6 days after this policy started with HSA. They refused to allow us to talk to a manager or their attorney to resolve the claim, despite our proof in the contract that we were past the waiting period and had prior coverage that would waive the waiting period. They called back three different times to cancel the policy and charge us an early termination and pro rata fee. We refused and said they are refusing to comply with discovery in a now pending lawsuit for the claim by refusing us to speak with their supervision or attorney to clarify the contract and requirement to honor it. They are in breach of contract and when called out on this breach their response is to cancel and charge us. This is biggest scam company I have dealt with in 40 years! Stay away and go with someone reputable like HSA whom I had a claim with and had zero issues.
6 years ago
SteavenK Hoboken, NJ
This company is essentially a scam.I signed contract with this company year ago.
Few month ago my Water Heater start leaking. I signed contract where Water Heater is covered. My claim has been rejected, because in small letters in agreement they stated that only components covered not heater itself. Electrical Heater doesn't have components. So my claim rejected all together. Just 2 month ago, my furnace fan went bad. It took few days to get their mechanic on site. Mechanic took money and never show up again. They granted me to hire my own mechanic and perform repair. Once repair has been done, they reject to pay in full. The reason, they wanted maintenance records on official formal pager, for whole heating system where certified company should be listed, certified mechanic to be involved, complete mechanic notes, comments to be present with all details about performed job and all recommendations. It worth nothing that maintenance has nothing to do with electrical components. I provided list of all notes that mechanics left on my furnace for last 20 years, but they rejected it. To make story short, they rejected this claim as well and agreed to pay only $150 out of $560 my expenses. The way they formulate agreement, you will never get more than $150 in majority cases. So run away from this company. It is scam.
6 years ago
Monique Smith Elkridge, MD
Select is a big scam company. I called them to fix my oven they gave me the runaround in two weeks before they can do anything. After the tech gave them the diagnosis. Which was two weeks later. Select Home Warranty Told me they couldn’t give me a answer yet unless I send them pictures of my stove. Once they receive the pictures of my stove they completely deny coverage Because my stove looked too expensive for them to cover. When I ask them why didn’t he just tell me that in the beginning when they receive the diagnosis and why did they ask me for pictures of my stove then denied it they said it was a mistake they didn’t really need the pictures. They lied about the coverage just so they wouldn’t have to pay to fix it they are a big scam stay far away from them you would need a lawyer to receive your money back they refuse to refund me anything back and closed my Case on my oven so they wouldn’t have to fix it they stole my money and scam me they are the worst company in the world. They deserve no stars if I could give no stars I would.
6 years ago
Roger Noll St. Petersburg, FL
This is BY FAR the worst insurance company I have ever dealt with. I put in a claim, after paying for months on time premiums, on Dec. 26, 2019 for a dryer. After call after call and e-mail after e-mail I finally get them to send out a technician on Jan. 14, 2020 even though their standard answer is "within 24-48 hrs." It is now Jan. 30, 2020, still no fixed dryer and again I had to call to get them to do the job. Then I was told that if I cancel my subscription to this insurance, they will cancel the whole job, EVEN THOUGH I PUT IN THE CLAIM DEC. 26, 2019. So now I have paid another 2 payments waiting to get one claim done, any more stalling and I will have paid for it myself, which I have already since it is my first claim. STAY AS FAR AWAY FROM THIS INSURANCE CO. AS YOU CAN, OR YOU WILL REGRET IT. But don't take my word for it, sign up with them!! If I could give a negative star, I would.
6 years ago
Cydney K North Salt Lake, UT
Should be ZERO STARS!!
After being in our new home for a little over a month our dishwasher began leaking. We called the home warranty people (who's call center is apparently in another country where they don't speak any English other than the phone script they are following) who told us to find someone on our end to fix the leak. After getting frustrated, yet nowhere on the phone with the CSR (customer service rep) we did reach out and had a technician come to our home. Of course the leak didn't occur while he was here and he was unable to diagnose it. A few days later after running the dishwasher, it leaked again, this time with enough water to cover our kitchen floor and into our newly renovated basement through the ceiling. We called Select Home Warranty. They assured us they would find a technician who would contact us. We never were contacted by anyone. We called Select Home Warranty again. Over and over this same scenario has been playing out. Here we are almost 2 months post not having a working dishwasher and the call center reps in whatever country they are located can't help us because they don't understand English well and when we ask for a supervisor, their supervisor always seems to be "gone" and they can only follow the script written in front of them. This is ridiculous. We are fed up. What good is a home warranty if they can't do anything?! At this point we just want a refund of our warranty and will use the money to go towards getting our own repair man or a new dishwasher. What a waste.
6 years ago
Karyn Simpsonville, SC
I bought a multi year contract in November 2019 to the tune of 1750.00. December 2019, my dishwasher needed repair. They sent a tech out who claimed to have repaired it, I paid the deductible, and SHW stated they never got the diagnosis code from the tech. They said they would send another tech out to do the repair at no charge. We're are now approaching February and making 3 calls each week to them. Each call they tell me they submit an escalation and I have to wait 24 to 48 hours to get a response. We're just go around in circles. No one follows up. They don't take ownership. They say their contractors are assigned based on availability. I asked to give me the contact name of 3 contractors and I'll call them myself and arrange repair. They refuse telling me dispatch has to do that. However, I can never ever talk to anyone in dispatch. I've filed a complaint with the BBB and I'll be seeking a complete refund including the 45.00 fee I paid and didn't get repaired. DO NOT WASTE YOUR MONEY ON THIS COMPANY.
6 years ago
GR Post Saint Paul, MN
We have a three year old boiler that does not require maintainance until the 5th year. Then its just an inspection, No consumables, filters or cleanings needed. They want a inspection maintainance history for every year for the last three years even though none is required. They limit your coverage to $150 with out these even though nothing needs to be done. I spoke with their customer service and they indicated that if the service techican indicated that on the repair they would pay full repair costs. Now that its done they went back to the $150 limit because of no records. They are scammers misleading people into thinking they have good coverage and then don't cover repairs properly. STAY AWAY.
6 years ago
Charoletta Lake Elsinore, CA
My initial experience signing up was wonderful, reading the reviews and the respect from the sales agent was wonderful. Well three weeks into it I didn't get my contract so I called and the Customer Service Rep ask me all theses questions, and I answered them. I said all I want is my contract for my records, and then she was short and abrupt. So I said I should cancel. She immediately transfer me to cancelation department. Didn't even try to say oh I'm sorry let me get that over to you. So I waited on hold for ten minutes and then hung up. Not less than thirty minutes did I get my contract. And so two month to today I was getting any heat and I submitted a claim for my heat, it was no issues. And now the contractor came out to repair and called to get approval he was telling them wear and tear and he said its normal. He was on the phone telling them he can't get no clearer than wear and tear. And so we tried to reach Management and was told no one is available, now how crazy is that? So the technician who was courteous and very helpful empathize with our dilemma and apologize as it wasn't his fault. I called again and ask for a Manager and Violet ask for my identification and then place me on hold for ten minutes and I hung up. This is the worse company I ever dealt with for a home warranty, and I canceled with American First because they were a little expensive that this company, but there worth it as I had them for ten years. I will never use or recommend Select home again.
6 years ago
Anita Hofacker ,
I have been getting the run around for 2 weeks now. Opened claim 1/4/2020 as I thought my main was backing up. On 1/7/2020 I updated claim to washtub/utility sink clog/pipe leaking. Was advised would still be covered. Plumber came out 1/8/2020 to assess. During assessment he pulled on pipe and it came off completely. He said he needed to get authorization to fix and it takes about 24 hours. Later that evening I got an email saying I was denied. I called the following morning for escalation as now I'm left with a completely unusable washing machine because of pipe. Got escalated and was told i was approved for auth. Ever since it's been a rollercoaster of approval and denial, they even verbally authed the plumber for $325 but emailed them $225 while all this has been going on. Worst experience ever.
6 years ago
Brad Absecon, NJ
When you pay for a “Home Warranty” you expect to what the name implies. A warranty that covers your home an appliances should they break. After all the very definition of a warranty is “ a written guarantee, issued to the purchaser of an article by its manufacturer, promising to repair or replace it if necessary”.
I purchased a “warranty” through select home warranty and paid over $600 for approximately 1 year of coverage of my home where my wife and 2 small children reside. I bought into the sales pitch of “ Shield your wallet. Shield your home”. I thought I was purchasing piece of mind. What I was really purchasing though was a SCAM.
Recently my clothes washer started making a loud banging noise so I decided it was time to file a claim with Select Home Warranty (from here on out I’ll refer to SHW as “ SCAM ARTISTS”). So I filed the claim and they sent out a technician to diagnose the problem. I paid the technician his $75 service fee and he submitted the information to the SCAM ARTISTS. Later that day I called THE SCAM ARTISTS to follow up with them and they indicated to me that they were giving me a $100 dollar credit towards the purchase of a new washing machine.
WHAT?!?!?!?
What is the point of having a warranty on your home and appliances if all they’re going to do is write it off as “broken”?! I could’ve told them that is was broken! So basically after paying the technician the $75, I ended up with a 25 bucks towards the purchase of a $900 dollar washing machine! If that’s not a scam I don’t know what is.
Please please please do yourself a favor and do NOT ever do business with these SCAM ARTISTS!
Select Home Warranty should be ashamed of themselves. For scamming good hardworking people out of their money. I’ll be getting a lawyer and blasting this company for the thieving scam artists they are.
BUYER BEWARE!!! THIS IS BUSINESS A SCAM! DO NOT GIVE THEM YOUR MONEY THEY WILL STEAL IT FROM YOU.
6 years ago
Joshua Harris Little Rock, AR
I write lots of reviews and hardly ever have to be so harsh on companies. This issue went on for over 2 months though and I'm beyond disappointed.
I called to make a claim that my Refrigerator unit was leaking. After they sent out a technician 4 days later with one of their companies they communicated that the lines just needed to be unclogged and cleaned. This did not work so we had to have the third party Refrigeration company come back out and evaluate that the whole fridge needed to be replaced.
Then I waited over two weeks before ever hearing from SHW. I called and they said they were waiting on the Refrigeration company. So I called the Refrigeration company and they said they were waiting on SHW. No one wanted to resolve the issue! Finally, I called SHW back (almost a month after the initial claim was submitted) and they sent me an offer of $185 to replace my refrigerator. What? $185? What am I supposed to buy with $185? The ice maker alone costs $180 to replace in that fridge. I read the terms and I know that they base the value of your appliance on the depreciated price of your unit. But they also say in 10.1 of their terms the amount of claim payout for appliances is up to $500. I asked for a manager and requested the full $500. They said they'd call me back. They never did so I called back. Then they said they'd review it and get back to me and they never did so I called back again.
This issue started on Oct 31 and it took me constantly pursuing them for over two months for them to say the only amount they will give me towards buying a new fridge is $185 firm. No exceptions. This is where I conclude; WHAT A WASTE OF MONEY! It would have been better to save the over $1,100 dollars I spent on this worthless warranty and then I'd have enough to buy a fridge myself! Poor customer service, unrealistic reimbursement valuations, and waste of coverage. There are better ways to spend your money people.
6 years ago
Jason Crystal Lake, IL
If I could give a ZERO, I WOULD. SHW is the worst service provider. They do not hold up to their contracts. You open a claim and it takes 6-8 weeks to get an answer. They then will do everything in their power to not cover your item and find loop holes in the contract. Buyers BEWARE. I was told that AC/Heating/Appliances that could not be fixed would be replaced. The limits in the contracts are not even close to enough to replace these items. The rep stated they get wholesale prices for units and they would replace on my behalf. Well, a unit broke and they told me to buy from a retailer which is 300% more expensive than wholesalers. Now I am out of a lot of $$. Go to a different company for your warranty, SHW is AWFUL
6 years ago
Karin Linforth Pleasanton, CA
So far, I am pleased with the pricing, the customer service rep and their policies. I have not yet made a service call or a claim, so that's all I know.
6 years ago
Linda Williams Hyattsville, MD
In June 2020, I got a warranty with SHW included in the warranty was roofing. There was a big storm and a had a leak from the roof into my pantry. I called SHW and place a order for someone to come out and check out the leak, this never happened, text after text and phone call after phone call to no avail. I called and cancelled the poilcy in June, I was told that the policy will drop off on July 7th, meanwhile I got another policy with another company, which went into affect on August 7th. I received my bank statement and SHW was still drafting my account, even though, I cancelled the policy with them. I received a phone call from the billing department from a very rude person, refusing to reimburse all of my money. This unexceptable. They didnot render any service whatsoever. This is why I cancelled them from the beginning. I had to get my Bank involved in order to take action. I am hopeful that my Bank can get my money back. Stay away from SHW, they are a BIG RIPP-OFF, with very poor customer service skills. Do not be Con by this company.
6 years ago Edited September 14, 2021
Walter Waddington Huntsville, AL
Bruce was extremely helpful and knowledgeable about the product and a pleasure to work with. I highly recommend this company and especially Bruce as a service rep.
6 years ago
H.Ward Culloden, WV
When I purchased a warranty for 6 years and paid upfront because the deal was GREAT. If it's too good to be true, it is. I asked all the right questions. Was assured they had many contractors in my area and there would never be a problem with getting someone to service my appliances. The first week of November, I placed a claim for my freezer, it was assigned but the contractor never showed. I called the contractor, no answer. Voicemail was different company and was full. I called Select, they said they would re-assign it. Great. No call, no scheduled service. I called Select again on the and they said it had been reassigned, they didn't know why the company hadn't called. They re-assigned it to the SAME company. I told them we had already been through that. On November 8, they said they would get it expedited AND waive my service fee. No one called, no one came, no follow up from Select. On November 22, I called and demanded my money back from Select for the warranty that apparently is not any good. Immediately, he says, let me call the contractor and placed me on hold. (we already know the contractor isn't answering). He came back on the line and said he was transferring my claim to a manager and I would get a call back in 24 hours. I told him it's been 3 weeks and I was not waiting 24 hrs, I wanted a resolution NOW. He says he will call back in 1 hour. We will see what happens, but my advice, stay clear of Select Home Warranty. I just threw away approx 150 worth of Gourmet ice-cream, Schwans home delivery and Meat.
6 years ago
Evan Fisher Fort Worth, TX
absolutely the worst!!!! They will deny everything or will try to pay you pennies on the dollar to make the problem go away. I have never received any of the money they claimed they would pay for my dishwasher or microwave oven. NONE. I had a air conditioner go out. It needed a new compressor and had to be completely replaced. They insisted I provide recites for 5 years of yearly maintenance. I provided 7 years of recites and then they denied my claim because they said the recites weren't good enough. I guess a recite that says annual service directly on it isn't detailed enough to prove the units had annual service done. DO NOT and I mean DO NOT give these people your money. You might as well burn it out in the yard.
6 years ago
Samantha Rowlett, TX
Hey Select! It’s absolutely freezing in my home tonight - just like it’s been for over a week, since I discovered my furnace wasn’t working and filed a claim with you.
Not that you care - You managed to make the already terrible, freezing-cold week absolutely miserable with promises to “call me back” and assurances that my claim would be reviewed in the “next 24 hours” only for NO ONE to ever call me back!!!
I was promised my claim would be escalated on numerous occasions, since it was for my FURNACE at the beginning of winter and I have TWO SMALL CHILDREN, only to find out, days later, that it was never escalated!
After a freezing week of getting nothing but empty promises, I spoke to 3 different people on Saturday November 9th who all assured me that they would call back with an answer from the claims department THAT DAY; only to find out from the 4th person that the claims department IS NOT EVEN OPEN ON SATURDAYS!!!
This means that I was NEVER going to get a call back that day and was LIED TO THREE TIMES BY THREE DIFFERENT PEOPLE AT SELECT!!!
And finally, all this abuse ends with my claim being DENIED because I don’t have 3 YEARS worth of maintenance records - I only purchased the house LAST YEAR!?!?!? NOT ONLY THAT, BUT I TOLD YOU I DIDNT HAVE THOSE RECORDS ON DAY 1 AND WAS TOLD THAT IT WOULDNT BE A PROBLEM!!!
WHY PUT MY FAMILY THROUGH 11 DAYS OF LIVING IN A FREEZING COLD HOUSE WITH NO FURNACE, FOR A CLAIM YOU WERE NEVER GOING TO APPROVE!?!??
YOU CANNOT TREAT YOUR PAYING CUSTOMERS LIKE THIS!!! WHY WOULD YOU DO THIS TO MY FAMILY AND THEN REFUSE TO MAKE IT RIGHT!!?!?!?
6 years ago
JoanD Pittsboro, NC
Have been with this company for 4+ years and called in my first claim this morning, I had my plumbers here this morning on an unrelated task and they discovered that my water heater is leaking, which we all know it's a matter of minutes to days before it completely busts out (since I've had a water heater in an attic blow before, it caused all kinds of damage and cost a fortune), & I don't want to let it get to the point of a full blown break down and have it do damage to a 3k sealed crawlspace I paid for when I bought the place 3 yrs ago! It needs to be replaced. This crappy company declined my claim. So, I'm having to cover the costs myself, I'm definitely NOT renewing with these crooks!!!
6 years ago
Ana F Houston, TX
Worst Home warranty company. I filed a water leak claim 2 months after purchasing a 28 month contract. My ceiling came down from a busted water line. They had me find my own plumber and they asked him directly for a price. Come to find out all they decided to offer to pay was $150 from an $800 bill. So I was stuck with paying the rest out of pocket. They have no contractors available for emergency nor repair situations. All they tell you is that you have to wait 24-48 hours for someone to contact you. Customer service representatives are unaware of anything, they don’t even have an accurate answer for you. Horrible service! Never purchasing home warranty with this company again.
6 years ago
mertz Anderson, CA
This SHW company has provided themselves many contractual "loopholes" to avoid paying on claims. In my first hand experience, they are VERY slow to respond to a item claim, vague about when someone ( a repair vendor) will call (if ever!) and then tell you to get your own repair contractor, and They might reimburse the claim ( or not---remember this is after you paid for the repair yourself directly to the contractor/repairman) or then find out they have a $150 payout maximum per covered item-----read all the fine print and exclusions.. This company actually offers a free month of contract etension for every Good review given on their website... I have been offered it Three separate times! RUN AWAY from this company....I bought a 14 month policy, and have now requested a refund after so much run around. They wouldn't even tell me upfront the amount of my refund! IMO, CROOKS
6 years ago
Jeanette D Asch Herndon, VA
I am so angry!!!! I spent $2,000.00 for a five year warranty. I have now had three claims. The first was my refrigerator that took weeks to get repaired and eventually, I had to get my own repair contractor because the "Technician" SELECT HOME WARRANTY (SHW) sent couldn't do the job and I never received reimbursement for the second technician. The pump in my dishwasher died on 8/16 and it took until 10/10 for me to just get a reimbursement check of $350 APPROVED which I have NOT YET RECEIVED. In addition, the "Technician" SHW sent charged my credit card for over $800.00 in small amounts and he did NO WORK AT ALL. I had to dispute the charges with my credit card company, again which has yet to be resolved. Then I had to buy a new dishwasher which cost me over $900.00. NOW, I placed a claim for my HVAC system that needed the coils replaced and I got my own technician since I had no confidence in anyone SHW could send out and I could not be without air conditioning due to medical issues and I couldn't wait the days, weeks, months that it takes to get approval to have work done. So, now I am out another $3000.00 because SHW refuses to pay any of the claim because I did not get their "APPROVAL" first. This is a racket. I will be writing to the local TV stations, local news papers, all the online review services, and any other review services that I can find and I will NEVER RECOMMEND Select Home Warranty to anyone.
6 years ago
Maria Spooner South Boston, VA
SCAM! SCAM!! SCAM!! DO NOT USE THIS COMPANY!! I am in the process of canceling the 5 year contract!! We paid 2000 in April 2019!! I called them for repairs for plumbing issues!! To no avail!! I just kept getting the run around!! After 2 weeks no plumber!! I called to cancel my contact and was told that I could only get back 1500. 00, I am just praying that they send my money back!! I think that they are out sourced in INDIA because they don’t seem to have Americans Reps! I don’t trust Select Home Warranty! I wish I had seen these reviews before I purchased!! I hope that send me my money! I am told it takes 30 days!!
6 years ago
Faye Chen Mount Airy, MD
A very irresponsible company. I filed claim to repair my appliances that covered under my warranty. They sent a technician come over to diagnose the problem. I paid my deductible. Then the technician disappeared (not responsive). This exact same situation happened to me for 2 different technicians. I would think either Select Home Warranty have all bad technicians or their company policy prevent good contractor finishing their work. All their care about is the deductible money. They are not interested to fix things. I have been trying contacting Select Home Warrant to get my problem resolved. It has been over a month. No one cares. They train their agent, very polite, but no solution provided. They can only say "I am sorry, I understand". But nothing happens.
7 years ago
Joseph Fresno, CA
I should have rear the reviews before I bought this worthless policy.Had the gas company come out and diagnose a gas smell. They said it was the stove top leaking gas past the valve for the burner. Called Select home warranty they said it would take 24 - 48 hours to get back to me,. So they said they do not cover gas leaks. I told them it was the valve on the stove top not shutting off all the way causing the leak. They said to fax a copy of the report that showed that to them. So I did, again another 48 hour wait time. I called them again today and now they say they don't cover valves. So I told them to cancel my policy, which is only 2 months and they said there was a $75.00 cancellation fee. DO NOT BUY A POLICY FROM THIS PLACE.
7 years ago
Beverly Des Moines, IA
I have been very dissatisfied with the service from the beginning to the end of the whole process of getting my leaky toilets fixed. I have three toilets in my house all of them were backed up, one was overflowing into my basement every time I flushed. I called Select Warranty (SHW) at 6:00am on Saturday, I got an email saying that a technician would be out between 9 and 10 o'clock. He showed up after 11:00. He said he could do nothing that it had to be approved by SHW. He said he would be back the next day after he dropped his kids off at Sunday School. He never showed up or called or anything. I call SHW that afternoon, they said he had not yet summited a claim. I work 12 hour days, 4 days a week. I would like to be able to use my showers and toilets when I get home after a long day. I called later in the week, I don't remember exactly which day, and SHW said the service was not covered on my policy. Getting no satisfaction, I canceled my policy.
The tech already having $120.00 (two service fees), I decided to go ahead and use his service. I scheduled to have him come out and do the work on Friday about 1:00 pm. He said he needed money for the materials before he could do any work and wanted cash. (This seemed suspicious.) He said IF he got the materials and it got to be too late could he come out the next day - Saturday. I said if he had to, that I would be home the next day. He had already ordered the material, so he said,
and I expected him to be back shortly. I even told him as he left with my money "See you in a little while." He did not come back, call or text me. I texted him the next morning asking for an ETA. He replied "930" He did not show up until after 10:15. While he was here working, he was on his phone a lot. When done I asked for an itemized list of material, which I have not yet gotten. He left my house a mess. There is wax from the wax toilet rings all through my house there is water all over the floors. There is dirty stuff on my walls. He used one of my good towels to wipe up who knows what. And he left a broken toilet in pieces in my basement. I tried to call SHW to complain about the technician they sent to my home, and I was not allowed to talk to customer service because I no longer had a policy with them.
To sum it all up, I pay the monthly fee for a home warranty that would not cover my leaky, backed up toilet. I got terrible customer service from SHW and the technician they sent to my house and on top of all that the last time I called SHW I was told that I was being "unreasonable".
If I knew how I would give both SHW and the technician less than one star.
7 years ago
Urkyfriend Catlettsburg, KY
SCAM SCAM SCAM!!!! Don’t believe all the fake reviews.. even the real ones if you read closely have never had a claim.. they only leave good reviews for the discount they offer for it.. that’s why so many reviews without mention of claims.. and the ones that do are not real people.. they are just trying to bring their sad rating up.. it’s why they offer the discount and why they fake their own reviews.. they have 100 reviews on their site??? But no place to leave one?? Coincidence.. not hardly.. they make up all their own and don’t allow you to leave one because they don’t want the truth on their site... they lie and say everything is covered and if anything breaks you will only pay a 45$ service fee out of pocket.. but then when something breaks they have all these restrictions and limits.. like my heat pump went out and the denied the claim because they said I was required to have 3 years of maintenance records ... seriously??? They know that nobody has that .. so they use it as an excuse to not pay the claim... it’s all a big scam... just like the extended car warranty scam that was going on a few years ago... just save your money or find a real insurance company with good history... then when I canceled they prorate the refund and charge you a 75$ cancellation fee... ridiculous.. who ever heard of a few to cancel??? So do the math.. if 1 million people sign up.. then realize they were scammed and cancel 3 months in.. at an average of 30$ a month.. that is 90 million dollars... then add the 75$ cancellation fee that is another 75 million dollars... and they have done nothing.. paid nothing.. replaced nothing... that is the way this scam works... they don’t care if you cancel.. they don’t care about bad reviews... or BBB reports.. which there are almost 3000 complaints in less than 3 years.. that’s like 4 complaints and cancellations a day.. DAY... every day for the last 3 years... those many people are not making any of this up.. but they say any bad review they have or any bad report to BBB are individuals that tried to scam them... really???? What a load of crap and such immoral people... STAY AWAY!!!!!!
7 years ago
Tracey Maricopa, AZ
Got a home warranty with purchase of house. Hasn't covered anything. Had roof issues didn't cover again have issues with our filtration salt saver and switch on our pool. Called and the guy on the phone you had to basically spell it out to him of what our technician said was wrong. Didnt hear anything called 2 days later and he said oh wasn't covered as was the control panel that was wrong. Said what o that is not what is wrong with it. Had our technician call them again said nope not covered. Yes. Will never use or recommend this company. We have had warranty companies always on our home but thought great when we purchased this house that didnt have to worry about it as had one Don't be fooled. Will only go with one we have used in past as they stand behind their warranty and don't make excuses to not cover it.
7 years ago
Raleigh Homeowner Raleigh, NC
Not a complete scam because if there is something tiny wrong with an appliance, etc, meaning an EASY fix, like a broken part it will be fixed, but in the end you paid most of the cost between your call fee and the monthly fee.
However, they have so much fine print of what is not covered that they will refuse calls before anyone comes out. Or they will give you the run around.
Bottom line. Get AHS over this one. Yes you wait forever on the phone with AHS and they are sometimes a pain, and the calls could be up to $40 more, but in the end they are way more upfront about what is covered, AND they replace something if it cannot be fixed and that is the most important part.
7 years ago
A Littlejohn Laurel, MD
STAY AWAY. STAY AWAY!!!! This place is a rip-off! I placed a claim for my broken air conditioning in August they denied it. I placed another claim on September 23rd. and received a email stating my claim was approved and they were giving me a measly 150 toward replacing my air conditioning unit which was estimated to cost over 2,000. They asked for photos and three years worth of service records. I told them that I didn’t hang on to the service records and they asked me if I could call around and get them (smh). I also placed a roof leak claim with them . Once they received the diagnosis they said they only cover certain parts of the roof.
So I paid 75 bucks for each time the tech came out for a total of 225 dollars but they want to give me only 150 .
If you’re looking for a warranty company that will at least repair or replace your appliances go with American Home Shield
#GoingBackToAmerican Home Shield
7 years ago
malissa k Raleigh, NC
I would give NO stars to this company!! Stay away!!! My air conditioner stopped working so I put a claim in. It turns out my compressor went. They only wanted to pay $150 towards a $1,700 bill. They requested 3 years of maintenance records on my air conditioner, I only had the house a year. They told me to try and contact my realtor and see if the realtor can contact the previous owner and get 3 years of records. Are you kidding me?! That's the craziest thing I ever heard. I shouldn't be responsible what the PREVIOUS owners did and to get in contact with them is insane!! This company is a scam.! I never received my contract on what they cover until the day I called in a claim and started complaining. After my phone call I received the email with the contract. The SALES guy told me "they cover practically EVERYTHING and you don't need inspections or anything". oh and good luck trying to call talk to the manager because they will not put you on the phone. They have a million and one excuses. I'm still waiting for a call 3 months later. DON'T WASTE YOUR MONEY!!
7 years ago
christina salgado Charles Town, WV
NO STAR I ONLY PUT ONE BECAUSE IT WON'T LET ME NOT ADD. Don't waste your money and time with this company. I place two clean, that initially told me will be cover after the technician came to do the diagnosis, overall is was more than a months a nothing happen. Every time i call i was told different stories by the representative, manager hardly return my call. At the end I wasted my services fee money and 1 months of stress and frustration with them , to end it up cancelling my policy. They are rude and they don't care, they have technician that do not want to order part because apparently they don't pay. Trying to deal with this company was incredibly frustrating. Washing machine and Dryer was only giving a 150.00 FOR REPAIR, that is sick. Overall experience with this company was worst everyday and they don't cover anything. Please don't fall for his company save yourself all the stress I personal encounter with them!
7 years ago
Michael Long Chicago, IL
First off, they ask NEWLY ENROLLED CUSTOMERS to do a review BEFORE THE SERVICE IS EVEN USED! IF YOU ARE THINKING ABOUT USING THIS WARRANTY, DON'T. The sales reps will be very cordial, knowledgeable and helpful but the service reps will deny, deny and deny any service claims that you attempt to file. My claim was denied without a service tech ever coming to my home to see what the problem was. They then defended their decision by stating that "from what you described, we are not able to cover your claim"!!! I asked how can you deny a claim without even checking to see what the problem is??? All of this AFTER SENDING ME AN EMAIL STATING THAT MY CLAIM WOULD BE COVERED! This company is complete and utter trash and I HIGHLY RECOMMEND THAT ANYONE CONSIDERING THEM GO AWAY AND FIND ANOTHER COMPANY!!!
7 years ago
Unsatisfied Customer Cibolo, TX
I have had the most horrible experience with this company. I submitted a claim for a pump motor that was not working in late March 2019 (coverage began early February). I was told that it was within 30 days of coverage (which it was not) so the claim was denied. I purchased a new motor out of pocket for $190 in April! The pump stopped working over a week ago so I submitted a NEW claim for the NEW motor. A technician was dispatched and provided a diagnosis that it was no longer working due to normal wear and tear. I received an email, again, denying my claim stating that it is within 30 days of coverage. I've had my coverage now for over 7 months!!!!!!!! After speaking to a representative, he is stating that it is tied to the first claim I made in March, which is absolutely asinine!!! I've sent pictures and a receipt of purchase for the pump which was bought AFTER my initial claim was denied. This is absolutely ridiculous!! You pay every month for coverage but they will try to find every reason they can to deny a claim so they have to spend nothing! RIDICULOUS!!! Avoid this company at all costs! The service I have received has been horrible over the past 8 months! And don't ask for a manager! Every time I've asked, they're either on a call (I never get a call back) or they're gone for the day. After being a Call Center Manager many years ago, I know there is ALWAYS a manager on duty. So apparently they have no leadership there, which is another huge issue. Again, avoid this company! Complete waste of money.
7 years ago
Mark and Jessica Lake Mary, FL
Very honest and to the point. Jeff helped us find a plan that fit our budget and our coverage needs. Very glad! I would recommend him to any of our friends.
7 years ago
Mzprez Dayton, OH
I have attempted to use SWH twice. The first time is when I had a leaky kitchen faucet. They provided a name of the contractor, I called several times and no one answered. They provided me with another contractors name. Again, after a significant amount of rings, he answered. When he finally arrived, he said he wasn't able to fix the the fucet that day that he needed to get parts and then come back. However, he wanted the deductible at that time. I explained why when he hasn't done anything and said he wouldn't come back until the following week. He stated that he is required to collect the deductible that day rather he does the work or not . Keep in mind, he wasn't coming back the same day or the next day, he was talking about a week later. I explained he should cancel the visit because I'm not paying with no work. I called the SHW to complain and they kept me on hold 45 minutes and would not allow me to speak with a supervisor. At the end of it all, I had to pay for the repair our of my own pocket. This company is a fraud, their customer services is AWFUL!!!! I will be going back to HMS its alittle more expensive but, I never had any issues with them they always did the work the same day. I recommend you save your money folks!!!! This is the worst hoe warranty service I have ever dealt with!
7 years ago
Angel Porras San Antonio, TX
I have this home warranty for 3 years and by far this is the worst home warranty I have over 20 years. 1st. It takes more than 48 hours to give you a resolution and send a repair person. 2nd. Most of the time they will try as hard as they can to dispute your claim and tell you that "you are welcome to hire your own technician and you can send the receipt and dispute with them" and the new one I got today. I asked to repair a switch that is cover under my contract. But they are so dishonest that instead of sending a repair technician to do the job and pay the technician, SHW decided that my fan (where the switch is) can't be repair and they will pay $45 dollars so I can buy and install it myself.
I WILL NEVER RECOMMEND SHW TO ANYONE.
7 years ago
Wayne Rockett Trussville, AL
I first called to hopefully expedite service on 9/16 to file a claim on my garage door. Everything was fine until they dispatched an HVAC contractor to repair my garage door. Had to call back & had to repeat everything from 1st call . Hopefully I’ll get the correct person dispatched soon as it’s very an inconvenience.
7 years ago
Mo Hsarbiharas Rahway, NJ
I submitted my claim a month ago, for two weeks they have been emailed me that we still couldn’t find any technicians in my area ( which is totally strange in Union county, NJ). After I complained, they emailed me that I can hire my own contractor, but I need to get pre-authorization for reimbursement. I hired a company and after his diagnosis, I called this home warranty co. to get my pre-authorization according their email. But the representative said it takes 24-48 hours which, they didn’t mentioned this required time before. It happened more than two weeks ago and after that I am still waiting for their response. It is two weeks I am calling this awful company and try to follow up my “payment agreement”, but every day I have the same answer after holding up on the line more than 20 minutes; “Billing Department is still working on that and you will receive an email in 24 hours “. And I still have nothing. It is the worst costumer service that I have had. It seems nobody wants to tack care of my simple claim. I remember when they wanted to sell their home warranty package, they charged my card in 2 seconds, but you can see, after that there’s No service. Don’t waste your time and money.
7 years ago
Linda Ballwin, MO
They lied and said both pool and spa covered. When I read contract they argued contract was wrong and to trust them that both are covered but can't put it in writing, then they admitted both are not covered after having me on hold 20 minutes. Then said they would give me refund. Then no refund confirmation email received so I called next day and rep said cant give refund until coverage starts. I paid 28 days ago and coverage starts in 2 days which makes no sense so I had to call credit card company to dispute charge for a $502 refund. Meanwhile, still trying to cancel this warranty with Select Home Warranty which didn't even go into effect yet. The reason they got good reviews was people like me gave them 5 star review on sign up day in exchange for a free month.
7 years ago
D Keller, TX
worst experience i have had. Four months have passed since I bought this warranty. my ac on the second floor stopped working for me. I opened claim same day. same day contractors gave estemate. Weekend only takes place on Wednesday, I received an email that they can only cover $ 150 and only if I have a service record. When buying a warranty, they didn’t tell me anything. My next question is, how much will repairs cost from my pocket? they answered 800 + $. At this moment their contractor calls me, I asked him the same question about the price, he answered me 600 + $. I lost confidence in them called the local family company they arrived they found a completely different problem that cost me only $ 425. And all this happens when in texas 100 deegree outside and kids sleep upsters. Do not believe them this is the worst company. I have claim number and all estemate and invoice
7 years ago
Leon Monticello, GA
The team is awesome! Everyone has been friendly and professional. They always provide quick response to any issues! I HIGHLY RECOMMEND this company!
7 years ago
