Name: Landmark Home Warranty
Rating: 4.2

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Moshe Austin, TX

Landmark will go to any length to avoid paying for what is covered. I had 3 cases in which they simply refused to pay. They work out a scheme with the contractors to get them to find excuses and claim that the issue is not normal wear and tear. They would not cover the replacement of an 18 years old AC system. The first contractor gave a wrong diagnosis, again to make sure Landmark doesn't have to pay. The 2nd contractor gave a completely different diagnosis. The same thing happened to us with the built in double oven. They refused to fix it. I would recommend anyone to stop paying for nothing.

7 years ago

Reply from Landmark Home Warranty

Dear Moshe,

I am sorry to hear that you feel this way. I would be happy to properly address your concerns and go over them in detail. Please reach out to me directly at .

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Oct. 4th, 2019

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Lesli C Midlothian, TX

Can we leave zero stars? In a nutshell Landmark Home Warrenty simply does not honor its own contract. They want you to update to systems to comply with regulations that do not go into effect until 2020. A repair of our AC unit (compressor) was turned down leaving us without AC in Texas for two weeks while we volleyed back and fourth regarding tearing out our unit to comply with 2020 regulations (costing us upwards of 3k). their own service advisor told them this was uneccessary and excessive. We finally just took the payout and had the compressor fixed ourselves. This is our fourth home but our first time using Landmark Home Warrenty and I wish we had stayed with AMERICAN HOME SHIELD. Landmark Home Warrenty has great PR in place but the positive reviews are simply another fake advertising campaign. DO NOT USE Landmark home.

7 years ago

Reply from Landmark Home Warranty

Dear Lesli,

Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to hear about your experience with your HVAC service request. I would like the opportunity to review your concerns in more detail to better address them. Please reach out to me directly at .

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Oct. 1st, 2019

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Brandon Spanish Fork, UT

So frustrated. On hold for over 1 hour and 15 minutes each time I have called Landmark. I have been trying to get my AC fixed for a week now. This is the 4th phone call this week. The quickest phone response time has been a 45 min wait. Scheduling took have someone come to the home took 4 days. He came to diagnose and fix the problem. He spent 30 minutes and couldn't figure it out so he left. I am back to calling Landmark again to send someone out. On hold again for an hour and half. Still no response. On hold and waiting. Don't waste your money on this service. 1 out of 5 stars for me for Landmark Home Warranty. UPDATE: It's been 3 additional weeks and my AC has completely blown up. The compressor has fully failed now and I still have not had my system repaired. I was informed today that parts are just now being ordered. I initially had peace of mind when they told me that they would replace my system like for like or equivalent, unfortunately they are attempting to install an off brand that is a 4 ton unit vs the original 5 ton unit and they are attempting to order and install a reduced SEER rating with less energy efficiency. The worst part about this is they are trying to hit me with a list of "out of pocket" expenses. Some of these include additional man hours required by their contractor to install the new system. They want $650 dollars for these "out of pocket" expenses that I have not asked for before they will honor their warranty. This is a scam. DO NOT use Landmark Home Warranty. Save your money. Photo Attached of how they have left my AC Compressor. They removed the motor and fan and you can see the blown compressor. I'm tired of my home being hot. PLEASE FIX MY AC!

7 years ago

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Taylor Cleveland, TX

I had a terrible experience!! I called because I just moved into a home and we had the Landmark Home Warranty and the ac wasn’t working after a couple of days. They wouldn’t send me someone because they said my contract with them was pending because I had just moved there. So I paid out of pocket for someone to give me Freon and they said that there would need to be a leak test. I contacted my agent who got me in contact with a representative and they reimbursed me $45 out of the $140 I spent. Then I called landmark a few times to get the leak test and they take at least 15 minutes to answer the phone then keep putting you on hold and they still hadn’t set me up with a service. Finally someone set me up with the service but they were beyond rude and treated me like I was an inconvenience. I had to pay the service fee of $70 and the company they sent me told me that the leak test isn’t covered by landmark. Landmark did not tell me that before ordering the service I paid for. So for them to fix whatever the problem was I needed to use that company plus I had already paid the $70. Then after a leak test costing me in total $355 they told me the part was not covered by them because it was still under manufacture warranty. They could’ve known that my unit was under manufacture warranty before and I could’ve had my own service done. So the company I hired to do the work after finding out about all of this would’ve only cost me $95 to do the leak test. I overpaid $260 thanks to landmark being so incompetent and the company they sent me overcharging. I am arguing with a rep currently trying to get reimbursed but he isn’t answering me about it yet.

7 years ago

Reply from Landmark Home Warranty

Dear Taylor,

I am sorry to hear about your recent experience with your HVAC service request. I would like to review your request in detail to better address your concerns. Please reach out to me directly at with your property address.

I look forward to hearing from you.

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Sep. 9th, 2019

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Natalia Tarakanova Taylorsville, UT

The worst home warranty company ever!! Don’t trust this company! I had a leaking fridge. The contractor said that the fridge is very old, he couldn’t fix it and it needs to be replaced. He cleaned it and said that if I will have the same problem I need to call to the home warranty company and they should replace the fridge. In 2 months I called to the company with the same problem. They sent another contractor and he found another problem and this problem is not covered by home warranty!!! How do you like it!!! I asked why the conclusion of the second contractor is more important than the first one and I asked to sent another contractor. They refused to do it and answered in a rude form that my file is closed and if I have any issues about it I could do whatever I want. They couldn’t help me! They refused to replace the fridge, they even refused to find the parts for replacing. I had to pay for the second contractor appointment, but I think that he was a fake one. He didn’t do anything and spent in my house just 5 minutes but he had enough time to make a conclusion what is good for the company. Please, please, please Don’t waste time, money and nerves on this company!!!!!

7 years ago

Reply from Landmark Home Warranty

Dear Natalia,

Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to hear that you feel this way. I would like the opportunity to review your concerns in more detail to better address them. I am unable to pull up your warranty with the given information. Please reach out to me directly at .

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Sep. 3rd, 2019

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John A Pleasant Grove, UT

Purchased a home warranty in March to cover home, including AC units and swimming pool. In May opened pool. Everything worked for a week, then pump controller stopped working. Filed service ticket with Landmark. They replied they couldn't find a pool service company and I'd have to find my own. Took a while to find one myself and had them come out. They said needed a new control board. Called Landmark. Landmark said the part should be covered, but they couldn't confirm if it was working before it broke. The service company told them it was working previously and said Landmark would twist their words to not cover it. Landmark denied the claim. I called and disputed, and they wouldn't budge. So, I asked for a full refund, since they wouldn't cover what they said they would. They said they'd only give a prorated refund, minus a cancellation fee. In other words, they took hundreds of dollars from me and did absolutely nothing.

7 years ago

Reply from Landmark Home Warranty

Dear John,

I am sorry to hear about your experience with your pool service request. I would be happy to review it to better address your concerns. Please reach out to me directly at .

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Aug. 20th, 2019

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EDutton Riverton, UT

Landmark Home warranty has ridiculous policies. I purchased a home at the end of April 2019 and with the purchase of this home I received a home warranty through Landmark. When you think about what a home warranty is, it is to protect you from things that go wrong with your house during the first year of ownership. Recently I started having issues with with my AC unit and I turned to my home warranty and they said I had to go through the manufacture because it was under 5 years old. I though OK I will try that. When I contacted the manufacture they said they would only cover the parts and not the labor. They said that my Home warranty should be able to cover the labor. They said to tell the home warranty to send someone that is connected with Lennox so they can get the parts. When I connect Landmark and let them know what the manufacture said I needed to do, Landmark is refusing to send out a tech to fix my unit. I asked what the point of having a home warranty is if they will not cover what they say it covers just because it is under manufacture warranty. They should be happy because that would make the service cheaper because they don't have to pay for the parts. I want to let everyone that is looking to get a home warranty to avoid getting one through Landmark Home Warranties because they will not stand behind their the product and the customer service is horrible. After the first year of this warranty is up I will be cancelling my contract and going with another company.

7 years ago

Reply from Landmark Home Warranty

Dear Liz,

Thank you for the time you have taken to provide us with your feedback. I am sorry to hear about your experience and would like to better address your concerns. I have sent you a direct e-mail so that we can discuss them in detail.

Sincerely,

Tiffany Nguyen
Customer Relations Manager
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Aug. 8th, 2019

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Jared San Antonio, TX

Would give a 0 if I could. I have had an open ticket with them for about a month now over a microwave. They claimed the microwave was under manufacturer warranty and so they wouldn't replace it. It is 3 years old. I had to reach out to the manufacturer and get confirmation from them that it wasn't under warranty, I sent that over to Landmark. Now they are saying (depending on the conversation) that they agree it isn't or that they have to review it with a contractor to see if it is or not. Regardless, they say they need more time to review it. One of their customer service reps told me to just go buy a microwave and then they will determine if they will reimburse me at a later date! Other than that - the agents just stall and avoid answering anything directly.

7 years ago

Reply from Landmark Home Warranty

Dear Jared,

Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to hear about your experience with your microwave service request. I would like the opportunity to review your concerns in more detail to better address them. Please reach out to me directly at .

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Aug. 7th, 2019

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sammy hukkanen Arizona City, AZ

Master shower was not working, call to Landmark and all is fixed. Couldn't make up a better ending!! You folks rock! I will recommend your company to all my friends.

7 years ago

Reply from Landmark Home Warranty

Dear Sammy,

Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Jul. 22nd, 2019

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Fausto Hernandez San Antonio, TX

The hot water heater in my garage gave out and flooded my garage and the contents. I called Landmark and they assigned a vendor who has 1-4 hours to call you. They promptly charged me for my service fee, of course. I advised them of the urgency of the situation. After half the day went by and no call from the vendor, I called back and they wanted to assign another vendor with the same window to respond. I again advised this was an emergency and night was approaching. I spoke to a supervisor about calling my own plumber and getting reimbursed and got the runaround about getting approved for that. Note: They use the lowest bidders they can find to get work done! I called my own plumber, who worked into the night to replace the heater and mitigate the property damage. Today, I went through the painful process of speaking to their "customer service" people and supervisors, only to be told they were denying my claim for reimbursement. I highly advise against this company and I will be contacting my attorney to get reimbursed. Horrible experience!!!

7 years ago

Reply from Landmark Home Warranty

Dear Fausto,

Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to hear about your experience with your plumbing service request. I would like the opportunity to review your concerns in more detail to better address them. I will be sending you a direct e-mail shortly.

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Jul. 8th, 2019

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Robin Nampa, ID

I have been with landmark for over two years. My water heater started leaking 9 months ago. Landmark came out to fix the valve and it quit leaking for month. The contractor landmark sent out said I had better renew my warranty because the water heater was about done. My water heater is 26 years old! My water heater started leaking again (9 month later) landmark sent out a contractor and he said he would replace the valve not the water heater. Landmark called me later and said they will not replace the valve again. I paid for the warranty two years in a row, $1000.00 total. If my water heater starts leaking again you need to replace the valve or replace my water heater...that’s what I pay you for. I will never use landmark again. I am a Realitor and I have always suggested landmark for buyers and sellers, not anymore!

7 years ago

Reply from Landmark Home Warranty

Dear Robin,

I am sorry to hear about your experience with your water heater service request. It was the contractor’s professional opinion that you get an expansion tank to stop the leak from reoccurring. The expansion tank is not covered as it is not a part you currently have. If an expansion tank is not added, and the T&P valve fails again, the warranty will not be able to cover for the T&P in the future. I would be happy to go over any further questions you may have on your coverage. You can reach out to me directly at .

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Jul. 5th, 2019

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Kris Nicastro Eagle, ID

Just like all the previous bad reviewers, I'm here to validate the 1 star rating of this business. Also, Google this company, every other review site shows them considerably lower than this one. On to how they operate. They will use the cheapest and slowest contractors available in your area. They will tell you (if you want the item to be potentially covered) you may not use anyone else and they will not contract with anyone other than the slowest, cheapest contractor in the area. They will tell you they can take as long as they want to come up with a repair solution for you and there's nothing you can do about it. They will not show even the slightest bit of compassion or empathy for your situation and will treat you as a nuisance rather than a client. I highly recommend staying away from this company. Ask your realtor or home loan officer to use another company. 5-30-19 9:46 a.m Disregard when Tiffany responds to these reviews. Her job is to solely deflect blame on here and give some indication the company cares. They don't. Nothing gets done differently by contacting her. Just more stalling. All the negative reviews are legit and should keep anyone reading far far away from doing business with this company. Anyone who wants to see email correspondence with this company can message me for proof. I have been waiting for a diagnosis on my problem for over 2 weeks. Nothing.

7 years ago

Reply from Landmark Home Warranty

Dear Kris,

I have been in communication with you via e-mail to resolve your concerns as quickly as possible. At this time, we are currently waiting for your decision on how to move forward with your service request. On 05/31/19, you were given to options. Landmark will cover for the unit that is in failure, however, to do this, you will need to approve the out of pocket costs for the items that are not covered under the warranty. You were also presented with a cash out option. If you are unhappy with the out of pocket expenses or wish to use your own contractor, we will be able to send you a check at Landmark’s cost to assist you with the items that are covered under the warranty.

Once you have made a decision, please reach out to us to ensure there are no further delays.

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Jun. 5th, 2019

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DDCJ San Antonio, TX

If you are shopping for a home warranty, beware. Make sure you read the fine print. If your air conditioner or any appliance has any type of warranty, Landmark will not help you, even for the labor. Be aware that air conditioner warranty only cover parts and Landmark feels you are completely liable for the labor. If your air conditioner is old, the warranty will help pay for about half of the cost of the replacement but you will continue to pay the same monthly fee through landmark and not get any more services for your air conditioner. I have talked with the manufacturer, Landmark and the installation company. None of them are able to help. I did not choose the manufacturer or the installation company, those were chosen by Landmark. This unit is 1 and 1/2 years old and the evaporator coil has a leak. I was told it is a "lemon" which is why my unit has probably been freezing since installation. Out of all of Landmark's technicians who complete preseason tune-ups, it took a year-and-a-half to figure out the problem, enough time to void labor warranties through the installer. I have tried to resolve this issue in all ways I know possible as stated above. So buyer beware, Landmark has a lot of issues they will not cover. I have had same issues with dishwasher amd refrigerator repair.

7 years ago

Reply from Landmark Home Warranty

DDCJ,

Thank you for providing us your feedback and review. We have been able to go over your concerns with you on this feedback already provided to us.
I would like to help in any way I can, you may reach out to me directly at .

Thank you,

Cheyenne Rapier
Customer Relations Manager

May. 17th, 2019

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Sheriff Sanusi Irving, TX

For what it’s worth I’m an individual who typically leaves a review when treated fairly and don’t leave one when the service is back, but on this, I feel as if I’m inclined to leave a review. I am currently in the process of trying to get my water heater situated and what I can say is horrible contractor with no other choice for one being given, it’s unfathomable to me that nobody within the Landmark home warranty organization has thought up the simple idea of offering multiple contractors so THEIR CLIENT can do their needed research before choosing one. The contractor they sent out was over for maybe 2 minutes looking at the water heater itself, gave no explanation as to what he saw and spent more time filling out the piece of paper to submit to Landmark; that all was followed up with an email from Landmark stating there would be a substantial out of pocket cost for the contractor listed as “modifications” since the devices weren’t “failing” they were classified as modifications thus Landmark wouldn’t cover the cost. I’ve tried to the past 3 days to get another contractor out with Landmark telling me that I would be charged added fees for that, I had my own contractor come out and CONFIRM the only item needing replacement is the water heater and no other component….once more, you would think a self-proclaimed well ran organization like Landmark would have contracts in place for the customer in a situation such as this to cover the replacement they’re willing to cover and their client signing off on their awareness of what’s being fixed. Instead I’m left HAVING to go with the inept contractor forced on me with zero options to defer to another entity, when prompted to give me a number for a cash option to pursue my own contractor I’ve been left waiting and bounced around only to finally be given a ridiculous amount with the justification being Landmark gets it at a discounted rate. Thus far, this has been absolutely abysmal by Landmark and their selected contractor, I must emphasize once more how much I loathe leaving poor reviews but in this instance I don’t feel like there is an alternative. Rest assured I will not be renewing my coverage with Landmark nor will I have any urges in promoting them in the future for any home owners.

7 years ago

Reply from Landmark Home Warranty

Dear Sheriff,

Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to hear about your experience with your water heater service request.

When replacing a water heater there are modifications that need to be done in order to ensure the new system works well in your home. These modifications are typically items that are not covered under the warranty. Because these are not covered under the warranty, they will be at the contractor’s prices.

We understand that our homeowners may seek other options rather than pay the out of pocket costs or use Landmark’s in-network contractor. An alternative option may be presented. The cash in lieu will be at Landmark’s cost for the covered repair/replacement.

I have received your direct e-mail and will be responding after I have been able to thoroughly reviewed your service request.

I look forward to assisting you.

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Apr. 26th, 2019

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Joshua Schneider McKinney, TX

Don't waste your money Air condition went out. Landmark assigned a company to fix it. The company no-showed their appointment. I called the day after and they told me they weren't going to do the service and they would let Landmark know. Landmark assigned it to someone else. That took another 2 days for the repair tech to come out. He came out and I needed a new outdoor fan motor. I called the tech the next day for status, and they said landmark had not given authorization and they were still waiting to hear back from Land mark. I called landmark... waited on hold over an hour to talk to someone who said she could "email" the authorizations department to see what could be done but that they wouldn't respond to Monday at which time the tech could order the part if approved and it might be repaired by the next Wednesday. Basically, No ac with it 90 degrees in my house for a week b/c of lack of response and mishandling my case.

7 years ago Edited September 14, 2021

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Beatrice Pflugerville, TX

My microwave stopped working. I called for service repair, they charge $70 Everytime they send someone to diagnose the issue which I am ok with. When tech came in he found out that my microwave is not repairable. My microwave cost over $400+ repair is about $800. Landmark is said they can only pay $244 Remember this built-in microwave. When I talked with their customer service thet started under section 9 on contact 9. LHW reserves the right to provide cash in lieu of repair or replacement when an item is not repairable and a replacement item is no longer available. The cash in lieu amount is the dollar amount LHW would pay (which can be less than retail cost) for parts and labor of said covered items, less the incurred cost of the contractor's diagnosis. Once cash in lieu is provided, LHW is no longer responsible for repair or replacement of the system or appliance for the duration of the Contract. I am super upset because they are refusing to repair my microwave.and choosing to give me for very cheap microwave for$244 way less of what my microwave worth. Only what I need is to repair or replace it and they are not giving me any option. Technicially they told me to take the money or leave it, that they can't afford to repair or replace my microwave This happened 03/07/19 today is 04/01/2019 . Still fighting ????.

7 years ago

Reply from Landmark Home Warranty

Dear Beatrice,

Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to hear about your experience with your microwave.

As I have stated in my previous responses, the warranty reserves the right to provide you with a cash in lieu of replacement. The cash in lieu is based on a comparable unit at Landmark’s cost, which may be less than retail. We compare in capacity, efficiency, and features, but do not compare in brand, color, and dimensions. If you do not find the unit comparable to your current microwave, please inform me of your concerns and I will be able to review the cash in lieu.

If you wish to move forward with repairs, you can use the cash in lieu to assist you with the costs of repairs. After the acceptance of the cash in lieu, you are welcome to continue work with our contractor or utilize a contractor of your choice.

At this time, we are pending your final decision. We will need the name and address you would like the check sent to.

We look forward to hearing from you soon.

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Apr. 3rd, 2019

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Nancy Dippolito Tubac, AZ

Landmark Home Warranty service has been great. I have made 2 claims with them and the response in terms of time and quality of of service has been wonderful.

7 years ago

Reply from Landmark Home Warranty

Dear Nancy,

Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home and hope to continue providing you with remarkable service. Please do not hesitate to reach out to us for any of your home warranty needs!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Mar. 26th, 2019

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Jim Tooker Chandler, AZ

Stay away from this company like the plaque. They are a total scam. They will find ANY reason to not pay you. I have had a Landmark Warranty for four years and have spent over $2200 for the warranty premiums in that time. During the four years I've had 3-4 claims and gotten 0 value from them. I've been extremely disappointed with their service on every one. Some examples: I had pool coverage. I had a leaking filter that was clearly covered. They wouldn't cover it though because removing the sand is not covered. How would you make any leak repair then? If you have a pipe leak, they'll fix the leak but not repair ANY damage it did, and they don't cover the drywall and paint repair to access. The pipe repair ($50), the other costs to complete the repair $600. I paid extra for roof coverage. Guess what, you're limited to $1000 for any repair, and if the leak is over the garage, not covered. If the repair mentions flashing, not covered. Guess where 90% of the leaks are on roofs? They know this!! So you pay $100+ a year for a roof warranty that is limited to $1000 for the most unlikely spots to repair. Guess who wins? The sales people don't tell you this! I'm done with them. The thing is if you try to cancel your warranty in mid-term (which legally you're allowed to) they make that virtually impossible because you have to do it with a special person that won't return your calls. This is pure fraud. The other factor is that they only seem to hire the lowest rated contractors to do the work (probably because good contractors won't accept their cut rates). Therefore, the work you get done will probably be subpar. The sales people claim the warranty covers everything but when you have a claim, there's always a technicality they claim to not cover it, not cover the expensive part, or make you pay a large portion of it. Trust me and learn from my mistake. Don't go with this company. Let's see if I get the generic, "sorry you feel this way, please contact me directly" reply below from their customer service. Guess what, I've already tried to do that, and no one calls me back.

7 years ago

Reply from Landmark Home Warranty

Dear Jim,

Thank you for taking the time to share your experience. Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it.

For your pool service request, the sand needed to be removed from your filter for the repair to be performed. This is considered an access issue. The warranty, unfortunately, does not cover to provide access to a covered repair.

As for the drywall, you were offered a cash out to bring your dry wall back up to a rough finish this includes the mud, tape, dry wall. Due to your experience, you were also refunded the service call fee.

A retention representative has been reaching out to you in regard to your cancellation request. She would like to go over options to assist you with your service request. Please respond to her e-mail or reach out to us at .

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Mar. 13th, 2019

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Katie Garden City, ID

UPDATE: My husband called the day after I did and asked to talk to a manager. He was told that I had talked to a manager the day before, didn't buy that and asked to talk to a real manager. He finally convinced that person to send the same repair guy back, but was told they wouldn't cover parts or a repair if it was a different issue. The repairman was luckily able to repair the igniter without a new part, who knows what Landmark would have done if he'd needed to order a part and come back. He told me that when Landmark called him (while I was on hold) he let them know that yes, he taken care of the original diagnosis and the oven started for him but that it was very possible there was an intermittent igniter problem at the same time that he didn't see. Cleary landmark ignored that and used only what helped them. We purchased a year warranty when we bought our home. As luck would have it, our gas oven started working only intermittently about 10 days before our warranty expired. I called Landmark, the repair person was here 2 days later. Of course the oven started every time he tried when he came to check it out. But, based on what I told him our oven was doing as well as the age of the range he made a diagnosis and said he'd order the part, and that it would often work intermittently as it was going out. He left no repair order etc., but our discussion was on the fact that we could hear the gas but it wasn't igniting. I told my husband that he was going to replace the igniter, because I was pretty sure that's what we discussed. It took a week for the part to come in and due to my schedule as well as the the repairman's it took an additional week for him to come and replace the part. The repairman replaced the gas valve, which was different than what I expected but the oven started on his first try. Of course, the next time I went to use my oven it didn't start. Same exact thing happened, I could hear gas coming through but it wouldn't ignite. I took a video and sent it to the repairman to show him nothing had changed. He said that it looked like the igniter needed to be replaced to which I responded, "I thought that's what you replaced, this is what the oven has been doing all along, what to do I need to do to get it fixed?" He said I needed to go through Landmark. When I called Landmark, they refused to send the repairman back to fix it claiming it was a new issue. The customer service rep first said they had no diagnosis listed in the notes so they put me on hold and called the repairman, who of course said his original diagnosis was the gas valve and that's what he put in, not an igniter. Since he said that was his original diagnosis, Landmark refused to send him back to fix the oven and stated I had a new issue. Our warranty had expired in the meantime and I was told they wouldn't cover it under the original claim opened on the oven. Even when I explained that nothing had changed, the oven was doing the exact same thing it had been doing for weeks now and wasn't in any way fixed, they said they were going to take the repairman's "expertise" over my opinion on what was wrong with my stove at the time of the original diagnosis. He even went so far as to hint that I was being dishonest about it. I could say nothing to convince them that my stove didn't just suddenly break in a new way on the day the repairman "fixed" my oven. I tried talking through it and explaining it was not a new issue but the same issue that wasn't fixed. I felt like I was pounding my head against a brick wall until the customer service rep finally said there was nothing I could say to change it, he was going to let me go. I'm sure there are people that try to take advantage of home warranties, I'm not one of them. It was our only claim in the entire year and I tried to stick up for myself. I expected they have some integrity and give the service we paid for. In the end don't expect Landmark to put out any money to help you if they can find a way to avoid it.

7 years ago

Reply from Landmark Home Warranty

Dear Katie,

Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to hear of your experience. I would like the opportunity to review your concerns in more detail to better address them. Please reach out to me directly at .

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Feb. 11th, 2019

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Brian Dixon Salt Lake City, UT

SAVE YOUR MONEY!!! Our experience is they do not stand behind their work, do the absolute minimum to address your issues, and drag their feet as long as possible to ultimately not have to pay for repairs/replacements. In addition to the original cost of the warranty, you have to pay an additional $60 every time you want someone to come out to even look at (diagnose) a potential issue. And then $60 each time you want them to come out EVEN TO ADDRESS THE SAME ISSUE THEY ALREADY CAME OUT TO FIX, the first, second, third, fourth, etc. time. I would guess their technicians came out at least 10 times to try and fix our dishwasher. Same issue each time. And then response times got longer each time. We finally asked, "at what point do you just write it off and replace the entire unit?" All we got from there was the run-around. For us, they ended up dragging their feet long enough (~6 months) that our warranty eventually expired. Then they said “sorry, your warranty has expired” and refused to return our calls or more importantly fix the original issue they sent their technicians out to address. With the original cost and then $60 for each additional visit, IT would have been WAY CHEAPER to just skip the home warranty and just buy a new unit out-of-pocket. Feel free to message me on any social media platform if you’d like to hear more of my specific experiences with this company. -Brian Dixon

7 years ago

Reply from Landmark Home Warranty

Dear Brian,

Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to hear of your experience with your service requests.

If a service request was opened before your expiration date and is still opened after your warranty has expired, Landmark will continue working on your request until it has been completed.

For every service request needed, a service call fee is required to have the contractor out to diagnose your covered system. If you have multiple issues under the same trade at the same time, one service request with one service call fee can be opened.

At this time, you would need to open a new service request for your dishwasher and pay a new service call fee. In order to do this, you will need an active warranty as well. If you are interested in reinstating your warranty, I would be happy to assist you with that and opening a service request for your dishwasher.

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Feb. 4th, 2019

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Shondra Turner

The company has been good but their coverage of certain items is lacking. They do not cover specific things and do not offer alternatives. We are thinking of switching to American Home Shield.

7 years ago

Reply from Landmark Home Warranty

Dear Shondra,

Thank you for taking the time to rate us! We are glad to see that our agents and contractors have been able to provide you with 5-star service and provide you with a peace of mind for your home. We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

May. 29th, 2018

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PatinAZ Phoenix, AZ

Don't Waste Your Money - Landmark Home Warranty provides lowest tier repair services. In the middle of a Phoenix summer they were able to offer us repair of our heat pump in 7 days. It is now winter; the high today is 54 and the heat pump is out again. Luckily they can send their HVAC contractor out in a mere 4 days. Landmark publishes Landmark's reply to me, but won't publicly publish my response. I am editing my original post to make public how Landmark treated us. Tiffany, This is a lovely reply and would have been impressive had anyone in your company ever responded to my email to customer relations. By way of followup our heat went out on December 29 and a work ticket was generated. The contractor assigned to us said he would be out on Wednesday, January 2 - 4 or 5 days (whichever way you want to count it) to diagnose - not repair, mind you - the word diagnose was always used. Said contractor contacted me at 7:15 on New Year's Eve to say he'd actually be at the house on Thursday, January 3, but he'd be sure that we got the appointment between 8 and noon. By noon on the 3rd he hadn't shown up - I called Landmark - twice - and each time they said he was en route. He wasn't; he finally showed up about 2:45 and said we needed a defrost board, but because our unit was old it might take a very long time to get it. My husband asked him about expediting it and, at that time, was told that wasn't possible. To refrain from giving a blow by blow description of this incredibly disheartening experience dealing with dishonest people our heat was finally restored at 9 p.m. on Thursday, January 10 - 13 days from time it was reported. If that seems like a great company or great service to you then choose Landmark Warranty. Otherwise save your "warranty" money and hire a competent contractor who will have your problem repaired in 2-3 days at worst.

7 years ago

Reply from Landmark Home Warranty

Dear PatinAZ,

Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to hear of your experience with your heater. I would like the opportunity to review your concerns in more detail to better address them. Please reach out to me directly at .

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Jan. 2nd, 2019

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Mike Bennett

They handled our situation quickly and efficiently. The company they sent out was very knowledgeable and was able to fix our furnace quickly, once he was at ti get the part

7 years ago

Reply from Landmark Home Warranty

Dear Mike,

We are pleased to hear that we have been able to service you in a timely manner! We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Dec. 27th, 2018

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Mat Austin, TX

Our furnace went out, and they had a person out to fix it in less than 24 hours. The price was exactly what they said with no additional fees. We recommend them!

7 years ago

Reply from Landmark Home Warranty

Dear Mat,

We are pleased to hear that we have been able to service you in a timely manner for your furnace! We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Dec. 17th, 2018

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Dustin H. Salt Lake City, UT

I couldn't be more disappointed with Landmark and its contractor, Husky Maintenance. We requested the furnace tune up that was covered by our warranty. Landmark sent Husky to do the tune up. After the service tech finished the "tune up" and left, our furnace stopped working. Husky sent out two other techs to fix it. They couldn't fix it and told us that the furnace now needed to be replaced. They also said they would have to tear out part of our kitchen to replace the furnace. So now we went from a working unit to a dead unit and the prospect of tearing out part of our kitchen. Since the furnace was working up until Husky did the "tune up" and died that same day, I have to believe that the Husky tech broke the unit. We called our own HVAC contractor out and he couldn't believe what Husky had done and what they were claiming needed to be done (ie, tearing our part of the kitchen) to replace the unit. When we told Landmark that we didn't want Husky replacing the unit, Landmark only offered one other contractor. The other contractor's online review were consistently one or two stars. Since we didn't want them either, Landmark offered to pay us $1000 and let us pay our own contractor. Needless to say, we're going to have to spend at least four times that amount to have a new furnace put in. Oh, and remember, it was Landmark's contractor that broke the furnace in the first place.

7 years ago

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Lisa V Plano, TX

My previous warranty company would send someone out then have to wait days before repair would get approved. With Landmark they send out a repair specialist and they fix it!

7 years ago

Reply from Landmark Home Warranty

Dear Lisa,

Thank you for taking the time to share your feedback! We appreciate it and are happy to hear that you feel this way. We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Nov. 30th, 2018

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Dennise A. Salt Lake City, UT

Always responds quickly to my problems. Always sends professional and proficient contractors. I will continue to keep a policy with Landmark as long as I own a home.

7 years ago

Reply from Landmark Home Warranty

Dear Dennise,

We are pleased to hear that we have been able to service you in a timely manner! We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Nov. 28th, 2018

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Allyson

I bought the most expensive warranty and it has turned out to be worthless. I've put in for 3 service calls and while the phone operator is polite, the technicians are another story. I needed my AC serviced because it kept freezing up. The tech never called me. I hounded him to set up an appointment. He didn't show up for the first 2 appointments and then finally showed up while I was at work and I had to have someone else meet him. He supposedly did what he could but said the system was old and not the right size. I continued to have problems throughout the summer and could never get a tech to come in a timely manner to fix it so we nursed it along. Then in the fall my furnace started having problems and I had my own tech take a look. He said the airflow was the problem and probably has been for the last 6 months. His diagnostic showed that this would also be the cause of my AC problems. He showed me pictures and was pretty conclusive. I went back to Landmark with my findings, telling then that I think their tech did a poor job. Reviews on the tech they sent show he has a bad record including a license that was revoked. I confronted Landmark about sending out an incompetent tech and they blow if off as not their problem. So I spent $500 for a warranty that only guarantees me crappy work. Thanks Landmark

7 years ago

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SANDRA OLIVO Sierra Vista, AZ

Landmark Home Warranty is the best company of its kind that I have ever had experience with. They are caring, considerate, prompt and professional.

7 years ago

Reply from Landmark Home Warranty

Dear Sandra,

Thank you for taking the time to share your feedback! We appreciate it and are happy to hear that you feel this way. We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Nov. 1st, 2018

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Gilbert morin San Antonio, TX

Claim managers should be more knowledgeable on explain to homeowner what is covered and not covered on HVAC units for example I as a new homeowner believe that homeowners insurance covered everything but was told did not cover freon for my AC I pay a deductible expecting not to get a bill from the contractor also

8 years ago

Reply from Landmark Home Warranty

Dear Gilbert,

Thank you for providing your feedback. It is appreciated and has been forwarded to the appropriate departments. Unfortunately, the warranty only covers up to $20.00 a pound on the freon. I would be happy to go over any coverage details that you may have questions on. You can reach me directly at .

Sincerely,

Cheyenne Rapier
Customer Relations Manager

Sep. 26th, 2018

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Pam Parks Aubrey, TX

Had a leaky toilet in the master bathroom & needed it fixed ASAP! You provided a local plumbing company who bent over backwards to fix the problem! Thank you!

8 years ago

Reply from Landmark Home Warranty

Dear Pam,

We are glad to see that we have been able to provide you with timely service for your toilet leak! We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Sep. 18th, 2018

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Vivian Garcia Salt Lake City, UT

Contractors that you work with are not timely in getting back to customers. Additionally, Landmark CSR offered to switch contractor when the first contractor did not get in touch with me but failed to tell me that when I switch contractor I go to end of the queue for people waiting for a contractor.

8 years ago

Reply from Landmark Home Warranty

Dear Vivian,

I am sorry to hear of your experience with the contractors. Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I would like the opportunity to review your service request in more detail to better address your concerns. Please reach out to me directly at .

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Aug. 21st, 2018

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Carol Campbell Ivins, UT

Was not able to complete repairs on a dishwasher. Could not get appliance out. No suggestions were offered. Just told I would have to figure it out and then tell them when to come back. Was pushed into taking a cash out.

8 years ago

Reply from Landmark Home Warranty

Dear Carol,

I am sorry to hear of your experience with your dishwasher. We would be happy to hear your feedback on what we can do to provide you with 5-star services as it provides great insights on how we can improve to better serve our homeowners. Please feel free to reach out to me directly at .

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Aug. 13th, 2018

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John Davis Salt Lake City, UT

Really a good company to work with, they’re quick to respond to a service call. When I had an issue with the first contractor they set me up with another one no problem.

8 years ago

Reply from Landmark Home Warranty

Dear John,

We are glad to see that our agents and contractors have been able to provide you with 5-star service. We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Jul. 23rd, 2018

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Karen J Anderson Salt Lake City, UT

Had my air conditioner serviced. Cost me $1200. Not sure I saved a dime. They don't pay for the test to see if you have a leak in your lines ($300), there is a $100 fee just to diagnose the issue and only pay $20 of $80 per pound for freon. REALLY!

8 years ago

Reply from Landmark Home Warranty

Dear Karen,

I am sorry to hear of your experience with your A/C unit. Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it.

Unfortunately, it is in the guidelines of the warranty that we only cover up to $20 per pound of freon. Leak detection tests are also a listed exclusion.

I would like to go over the details of your concerns to appropriately address them. Please reach out to me directly at .

I look forward to hearing from you.

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Jul. 20th, 2018

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Mollie Cedar Hill, TX

I wish SO bad I could give Landmark Home Warranty ZERO stars!!!!! We made a HUGE mistake by not looking online at the company reviews when we went with Landmark. They have been an absolute nightmare and a complete s*** show to work with. Our AC unit went out and they got a contract company to come out and diagnose the issue on a Friday morning. The guy told us what part needed to be fixed and that they would return on Monday to fix it with the part needed. We didn't hear anything about what time they were coming so we called to follow up on Monday morning... there was no record of our AC unit needing a part. Here we are 7 days later and we are still living in a 92 degree house. We called today because we received an email following up to make sure we had an appointment setup to fix the AC and we did not because no one called us. Turns out the warranty company didn't order the parts until YESTERDAY... Are you kidding? They also ordered parts for a different AC unit brand that is compatible with ours because it was cheaper... PLEASE save yourselves and DO NOT go with Landmark. Save everyone you know too and don't let them go through what we have gone through.

8 years ago

Reply from Landmark Home Warranty

Dear Mollie,

Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to hear of your experience with your A/C unit. I would like the opportunity to review your service request in more detail to better address your concerns. Please reach out to me directly at .

I look forward to hearing from you.

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Jul. 26th, 2018

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Laurel Kerby Salt Lake City, UT

Landmark seems to have a serious problem with hiring and training competent, courteous, discerning agents, particularly for weekend coverage. I submitted a service request on Saturday morning, around 7:15 a.m., for my water heater that ruptured the night before. The contractor assigned doesn't have after-hours or weekend service, which was especially troublesome for me as the shut-off to the heater was broken and I had to completely shut off the water in my house. This was noticably irritating to the first agent who was perturbed further by the fact that I wouldn't go grab a hose and try to empty the tank (which would not have solved the issue of the broken shut-off). After speaking with another person or department, she informed me that they'd (heavy sigh) consider it an emergency situation and that they'd get back with me. I spoke with one or two more agents throughout the day, each time getting a different story than the last and, finally, after 5:00 p.m., I was given authorization to find my own plumber, which probably would have been possible even an hour earlier. I was able to schedule a contractor to come on Monday (originally at 1:30 p.m. but changed to 9:00 a.m.). On Monday morning, Dean with Beehive Plumbing (who was awesome) quickly diagnosed the problem, and spoke with someone from Landmark who informed him that he'd have to go somewhere to pick up a unit commissioned by LHW. Dean was willing to do this and we both expected to hear back from LHW with further instructions. After hearing nothing more, I called LHW later that afternoon to see if someone was going to respond that day so that my child and I wouldn't have to go another day without running water. A bit later, an agent in the parts department called and let me know that a DIFFERENT contractor would be coming to my home THE NEXT DAY. He also casually mentioned that I would be responsible to pay the costs to get the heater up to code ($275 additional), since it makes a ton of sense to install something you can't legally use. Landmark didn't alert Beehive Plumbing and didn't mention that they hadn't. I got in touch with the new contractor, Vern from SV Plumbing (also really great), who was squeezing me in to his packed schedule and driving over an hour to my house, and he actually gave me some useable information and planned to come yesterday (Tuesday) between 3:00 and 6:00 p.m. Finally, around 8:30 last night, I had running and hot water again! Yes, folks, that's four days without water because they didn't think it was important enough to pay a little more to get it fixed in a timely manner. At NO POINT did I hear from anyone in a supervisory role, although a woman named Georgia evidently came in on Monday, discovered this really adorable cluster, and put the SOS out to Vern, which I do appreciate. I'd love nothing more than to cancel my contract with LHW, but I really don't want to pay their $75 cancellation fee (seriously?!?) although it's probably worth it in order to sever ties. If this were my first problem with LHW, it would be distressing enough, but I've also had problems with them in the past, even though I've only submitted a handful of service requests in over two-and-a-half years for a really old house. I'd caution anyone considering Landmark Home Warranty to steer clear.

8 years ago

Reply from Landmark Home Warranty

Dear Laurel,

Thank you for taking the time to share your feedback. I am sorry to hear of your experience with your water heater. Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better service our homeowners, and we appreciate the time you have taken to share it.

Landmark had sent out SV Plumbing to ensure your water heater was replaced in a timely manner. I am pleased to hear you now have hot water. Keep in mind, we do offer a 30-day guarantee. If your unit for whatever reason fails within this time, we will be able to send SV Plumbing back out to your home to check his work at no additional service call fee to you.

I would be happy to go over the cancellation process with you in more detail. To do so, please reach out to me directly at . I will be able to go over your personal warranty information from there.

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Jul. 12th, 2018

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Amy Darragh Washington, UT

We have enjoyed working with Landmark. They are prompt in handling warranty situations. They provided great customer service. I would recommend Landmark to everyone.

8 years ago

Reply from Landmark Home Warranty

Dear Amy,

We are glad to see that our agents and contractors have been able to provide you with prompt 5-star service. We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Jun. 26th, 2018

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Calger

Very responsive and committed to helping resolve the issue. The staff is supportive and explains the steps to get your home back to being a your [place of peace!

8 years ago

Reply from Landmark Home Warranty

Calger,

Thank you for taking the time to rate and review us! I am pleased to hear that we have been able to service you and provide you with a peace of mind for your home! We appreciate your feedback and hope to continue to provide remarkable service for you!

Please do not hesitate to reach out to us for anything you may need in the future!

Thank you,

Tiffany Nguyen
Customer Relations Manager

Feb. 21st, 2018

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Randy Call Riverton, UT

we have a home warrantee that we have had for 2 years since we purchased our home. they have been easy to work with and have been prompt in responding to our needs.

8 years ago

Reply from Landmark Home Warranty

Dear Randy,

We are glad to see that our agents and contractors have been able to provide you with timely 5-star service. We look forward to the opportunity to help you in the future! Please feel free to reach out to us for any of your home warranty needs.

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Jun. 19th, 2018

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Colin Stark

I had an issue with my booster pump for my pool cleaner so I contacted Landmark and within 24 hours it was fixed! Minimal fuss, maximum speed! I recommend them.

8 years ago

Reply from Landmark Home Warranty

Dear Colin,

We are pleased to hear that we have been able to service you in a timely manner! We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Jun. 8th, 2018

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Di Anne L. Leander, TX

Calling in a service request is always easy and pleasant. Plus the repair guys that show up at my house are always extremely professional which is refreshing!

8 years ago

Reply from Landmark Home Warranty

Dear Di Anne,

Thank you for taking the time to rate us! We are glad to see that our agents and contractors have been able to provide you with 5-star service. We look forward to the opportunity to help you in the future! Please feel free to reach out to us for any of your home warranty needs.

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Jun. 5th, 2018

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A completely happy customer! Grants Pass, OR

They have been extremely helpful, handling everything as I would ever ask of a warranty company. Thy are 100% perfect in every interaction I have had with them!

8 years ago

Reply from Landmark Home Warranty

Hello,

Thank you for your feedback! We are glad to hear that our agents and contractors have been able to provide you with 5- star service. We look forward to the opportunity to help you in the future! Please feel free to reach out to us for any of your home warranty needs.

Thank you,

Tiffany Nguyen
Customer Relations Manager

Feb. 21st, 2018

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Yvonne Harper-Hill Sandy, TX

I’ve had nothing but good experience with Landmark. Their staff is always friendly and willing to help out with any questions or service issues I have.

8 years ago

Reply from Landmark Home Warranty

Yvonne,

Thank you for taking the time to rate us! We are glad to see that our agents and contractors have been able to provide you with 5- star service. We look forward to the opportunity to help you in the future! Please feel free to reach out to us for any of your home warranty needs.

Thank you,

Tiffany Nguyen
Customer Relations Manager

Feb. 23rd, 2018

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James wright Mountain Home, TX

They are all Very professional and we're Johnnny on the spot. All of my issues were taken care of very quickly. I will re New when it's time!!! Thanks guys! JW

8 years ago

Reply from Landmark Home Warranty

James,

Thank you for the 5-star review! We are glad to hear that we were able to provide you with the timely and professional service that you needed. We look forward to servicing you in the future. Please feel free to reach out to us for any of your home warranty needs.

Thank you,

Cheyenne Rapier | Customer Relations Manager |

Jan. 22nd, 2018

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Amie Mallory Providence, UT

The only thing that I have not liked is that when we had a leak the plumber had to tear into our wall to fix it and to fix the wall afterwards was not covered so we were stuck with a big hole to fix afterwards

8 years ago

Reply from Landmark Home Warranty

Amie,

I'm sorry to hear of your wall. The warranty does offer to help you bring it back up to a rough finish (mud, tape, drywall) by offering you a cash out. Typically, the warranty does not cover for access, however, we understand the need when it comes to plumbing issues. If you have any questions or concerns, feel free to reach out to me directly at . Thank you for your feedback! Tiffany Nguyen | Customer Relations Manager

Feb. 1st, 2018

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Chris Lair San Antonio, TX

Re: Oven/Microwave unit home warranty claim. Hands down, the worst customer service experience we’ve ever had. After 2 failed repair attempts, our ticket was falsely closed. Attempts to contact our initial representative went unanswered and or ignored entirely. All in all, claim to resolution timeline spanned July 5 - Dec 26. This required speaking with 6 different representatives to escalate the matter and finally reach a supervisor. Were told multiple times we’d receive calls back for updates. We received a grand total of ONE call back from the “supervisor.” When we emailed or called to confirm our warranty refund check would be sent we were not contacted again. Do not believe their empty slogan when they answer the phone. The only thing remarkable is how incredibly inept their “service” representatives are. While we did finally receive the check, we absolutely DO NOT recommend this company for the terrible experience through the entire process.

8 years ago

Reply from Landmark Home Warranty

Chris,

I'm sorry to hear of your experience and apologize for the frustrations you have endured. I would like to review your claim and implement the proper training needed. We take your feedback very seriously. Landmark strives to better our services. Therefore, we appreciate you taking the time to give us your feedback.

You can reach me directly at .

Thank you,

Tiffany Nguyen
Customer Relations Manager

Jan. 29th, 2018

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Andrew Johnson Lehi, UT

I've been a customer of Landmark for close to 3 years now, and have been extremely happy. I've made a few claims so far, and the process has been smooth.

8 years ago

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KristinWheaton

Calling was easy, scheduling appointments was easy. However when the work was done by the contractor, I had to continue to call them and make a case to have the same complaint addressed without having to pay the $75 fee over again.

8 years ago

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Zak Logan, UT

Pretty good company to work with. They’re great at following up frequently as you’re getting things repaired and there customer service group is easy to contact and willing to answer any questions you have.

8 years ago