Landmark Home Warranty
6.4
Overall Score
Review Source
Danielle Boehm Dallas, TX
My sales person was awesome he took care of me in less than five minutes and offered me a discount on my yearly renewal when I sign up to pay in full for a year
5 years ago
Reply from Landmark Home Warranty
Dear Ms. Boehm, Thank you so much for the 5 star review regarding your customer service experiences with Landmark Home Warranty! We strive to provide the most comprehensive coverage in the industry and best-in-class service, and we are ecstatic that you have chosen Landmark as your home warranty provider. Thank you again for choosing Landmark! We truly value your business and look forward to serving you in the future. Landmark Home Warranty
Aug. 26th, 2021
Review Source
Reyes Salguero Nampa, ID
The rep that helped me out was very knowledgeable and quick to help me out.
My experience over the phone was more then 100%...this man needs a raise 😉🤗
5 years ago
Reply from Landmark Home Warranty
Dear Mr. Salguero, Thank you so much for the 5 star review and providing such positive remarks regarding your customer service experiences with Landmark Home Warranty! Answering your questions and ensuring seamless interactions with friendly professionals is our constant pursuit, and we love to hear about your experience. Thank you again for choosing Landmark! We truly value your continued business and look forward to serving you in the future. Landmark Home Warranty
Aug. 16th, 2021
Review Source
Shelly Power Spring, TX
Robin B was very professional, helpful and efficient. He provided excellent customer service. We did have to use the warranty last year and it helped a bunch to have.
5 years ago
Reply from Landmark Home Warranty
Dear Ms. Power, Thank you so much for the 5 star review and providing such positive remarks regarding your excellent customer service experiences with Landmark Home Warranty and Robin! Answering your questions and ensuring seamless interactions with friendly professionals is our constant pursuit, and we love to hear about your experience. Please know Robin loved the positive feedback, and she enjoyed providing you with her personal assistance. On behalf of the entire Landmark team, thank you again! We truly value your continued business and look forward to serving you in the future. Landmark Home Warranty
Aug. 9th, 2021
Review Source
Katarzyna Grabiec Meridian, ID
Cynthia F helped me with my renewal today and she was an absolute pleasure!! Very patient and explained everything to me thoroughly, and a very kind personality.
5 years ago
Reply from Landmark Home Warranty
Dear Ms. Grabiec, Thank you so much for the 5 star review and providing wonderful remarks regarding your customer service experiences with Landmark Home Warranty and Cynthia! Our top priority is your complete satisfaction and to make the process easy and hassle free, and we are happy to know how well the warranty process has worked for you. Please know Cynthia loved the positive feedback, and she enjoyed providing you with her personal assistance. Thank you again for choosing Landmark! We truly value your continued business and look forward to serving you in the future. Landmark Home Warranty
Aug. 9th, 2021
Review Source
Carlos Guerra Scottsdale, AZ
Landmark's representative was friendly and knowledgeable. He took the time to explain their various residential coverage options, and I chose the one that best suited our home needs.
5 years ago
Reply from Landmark Home Warranty
Dear Ms. Guerra, Thank you so much for the 4 star review regarding your customer service experiences with Landmark Home Warranty! We are so happy that you found ease creating your warranty plan and we are pleased with the opportunity to assist with all your home warranty and home services needs. Thank you again for choosing Landmark! We truly value your business and look forward to serving you in the future. Landmark Home Warranty
Jul. 30th, 2021
Olga drummond Port Isabel, TX
Most dislike is waiting in line for 30 min. And then get someone that doesn’t get you anywhere . Although I spoke to a representative that was very knowledgeable her name Faith B we got it fix right there and then .
5 years ago
Reply from Landmark Home Warranty
Dear Ms. Drummond, Thank you so much for the 4 star review regarding your customer service experience with Landmark Home Warranty! Our top priority is your satisfaction, and we appreciate the opportunity to serve as your home warranty provider. Please know your situation was very important to Faith and she really appreciated the opportunity to advocate on your behalf to ensure positive resolution, and your kind words made her day. On behalf of the entire team, thank you for entrusting Landmark! We truly value your business and look forward to serving you in the future. Landmark Home Warranty
Jun. 25th, 2021
Sacrifice Waxahachie, TX
Today 6-12-21 I called Landmark Home Warranty located in Phoenix AZ for service on my refrigerator Freezer at 9 am. I was told by the first gentleman that my account was not active due to non-payment so being curious I logged on to my bank of America account put in landmark and boom payment made 6-1-21. I told him quote am looking at my account and you took the payment out. His reply was I can’t see it call back in an hour and talk to my billing department. So, in the meantime I’m losing $500.00 plus in food in my freezer. I called back at 10:45 accounting department is closed on the weekend the lady explained as she told me the same thing NOTHING I CAN DO! Landmark rates themselves highly for customer service and workmanship but can’t seem to find the time to send someone out to repair my refrigerator freezer. I asked the lady so you take my money I call for the first time for service you can’t find my payment and I lose $500.00 plus in food. She say’s I’m sorry. Landmark should not be reviewed this highly they are disrespectful and incompetent and personally fraudulent. So, when someone tells you how great they are maybe you should figure they have their own employee’s family members write reviews to build themselves up. I know this for a fact because I worked with a company with over 150 employees and they had us to exactly that. You are only as good as your service and your word Landmark service is a 1 and the word a 0. So, I will be posting this same review on all sights. Today I called Landmark 6-14-2021 10 am and the lady told me to get service I needed to pay an additional month ahead to get service?????? I just paid 6-1-21 Quote it’s the way it is. I am filing with AG Paxton Texas.
5 years ago Edited September 14, 2021
Reply from Landmark Home Warranty
Dear Sacrifice, Thank you for bringing this information to our attention and allowing Landmark the opportunity to review your situation firsthand. Our top priority is customer satisfaction, and we truly regret the frustration. Upon addressing your billing concerns and offering to create the service request it was discovered that the breakdown may not be the result of normal usage and not covered in accordance with the service plan. Therefore, we promptly honored your request not to proceed with service. Thank you again for your consideration and allowing Landmark to provide this additional explanation. Landmark Home Warranty
Jun. 17th, 2021
Mary Lewis Gooding, ID
Very responsive when I had a claim. It was a company assigned to me when I purchased home last year. After comparing Landmark with other companies and speaking with Sarah M today I feel confident to renew.
5 years ago
Reply from Landmark Home Warranty
Dear Ms. Lewis, Thank you so much for the 4 star review and providing such positive testimony regarding your customer service experiences with Landmark Home Warranty and Sarah! We are so happy that you found ease renewing your warranty plan and we are pleased with the opportunity to assist with all your home warranty and home services needs. Please know your review made Sarah's day, and she appreciated the opportunity to help and the positive recognition. Thank you again for choosing Landmark! We truly value your business and look forward to serving you in the future. Landmark Home Warranty
Jun. 9th, 2021
Cathy Kendrick Lake Havasu City, AZ
Up until this month I have had a really good experience with Landmark. NOT NOW.
I have been trying to get my pool fixed for over 4 weeks. I think Ashley has been trying but no go. I have asked several time to talk to someone who can give me some answers but this request has been ignored. I have 3 contracts with Lndmark and I am looking for a new warranty company.
5 years ago
Reply from Landmark Home Warranty
Dear Ms. Kendrick, Thank you for bringing this information to our attention and allowing Landmark the opportunity to review your situation firsthand and being so receptive to our efforts of assistance. Customer satisfaction and servicing our valued homeowners as quickly as possible is our top priority, and we sincerely regret the frustration. Please be assured reassessment of the pool equipment was approved and we are closely monitoring the request to ensure positive resolution. Thank you again for your consideration and allowing Landmark the opportunity to assist you. Landmark Home Warranty
Jun. 4th, 2021
Mark Puckett Boerne, TX
Landmark has REPEATEDLY ignored my request to speak to a supervisor of authorizations for a couple of weeks now in reference to my garage door opener (don't even get me going on my hvac issue). They do NOT care about their customers issues or concerns - just the money. Once they have to start providing service they start looking for ways to get out. Parts manufacturer left a small part out of replacement part box and now Landmark rep says they are using that as “I didn’t provide access to broken garage door opener.” So now if I still want it fixed I have to pay another service fee for tech to come back and finish repair. My opener is currently laying all over garage in pieces.
5 years ago
Reply from Landmark Home Warranty
Dear Mr. Puckett, Thank you for bringing this information to our attention and allowing Landmark the opportunity to review your situation firsthand. Customer satisfaction is our top priority, and we sincerely regret the frustration. In your situation, the service contractor attempted to perform repairs using equipment obtained through your manufacturer warranty. The contractor was unable to complete as parts were missing, but offered to return once received. Please know we have also left you a voice message and email to further address your concerns. Thank you again for your consideration and allowing Landmark to provide this additional explanation. Landmark Home Warranty
May. 12th, 2021
Veronica Wang Austin, TX
Melinda G. was fabulous in helping me compare different contracts and finding the best deal for me. Landmark has been easy to work with so far and I would recommend.
5 years ago Edited September 14, 2021
Reply from Landmark Home Warranty
Dear Ms. Wang, Thank you so much for the 5 star review regarding your excellent customer service experiences with Landmark Home Warranty and Melinda! We are so happy that you found ease creating your warranty plan and we are pleased with the opportunity to assist with all your home warranty and home services needs. Please know Melinda loved the positive feedback, and she enjoyed providing you with her personal assistance. We truly value your business and recommendations and look forward to serving you in the future. Landmark Home Warranty
May. 7th, 2021
Kumar Cypress, TX
I do understand there are several company around, but a continued support from the team keeps the relation going, thanks to amazing tram helping the need.
5 years ago
Reply from Landmark Home Warranty
Dear Kumar, Thank you so much for the 5 star review and sharing such positive remarks regarding your customer service experiences with Landmark Home Warranty! Our number one priority is customer satisfaction, and the value you find in the services we offer is exactly what we strive for. On behalf of the entire Landmark team, thank you again! We truly value your business and look forward to serving you in the future. Landmark Home Warranty
Apr. 15th, 2021
William Clugh ,
Inexpensive warranty, excellent investment.
Alexander J. was helpful and the other rep that I can't remember his name was also very helpful and both courteous and quick.
5 years ago
Reply from Landmark Home Warranty
Dear Mr. Clugh, Thank you so much for the 5 star review and sharing such positive remarks regarding your customer service experiences with Landmark Home Warranty and Alexander! Our number one priority is customer satisfaction, and the value you find in the services we offer is exactly what we strive for. Please know we have also shared your rave review with Alexander, and they are extremely grateful for the positive recognition, and loved having the opportunity to personally assist you. On behalf of the entire Landmark team, thank you again! We truly value your business and look forward to serving you in the future. Landmark Home Warranty
Apr. 5th, 2021
Amy Simpson Yuma, AZ
Alex J. was awesome .. #raise! He was fast, friendly and answered all my questions with appropriate knowledge. He set up my recurring payments with no hassle.
5 years ago
Reply from Landmark Home Warranty
Dear Ms. Simpson, On behalf of the entire team, thank you so much for the 5 star review and providing such positive remarks regarding your customer service experiences with Landmark Home Warranty and Alex! Our top priority is your satisfaction and to ensure the process is hassle free, and it makes us extremely happy to know how well this has worked for you. We agree! Alex is awesome and he enjoyed speaking with you and loved the positive recognition. Thank you again for choosing Landmark! We truly value your business and look forward to serving you in the future. Landmark Home Warranty
Mar. 17th, 2021
Brook Sturgeon Casa Grande, AZ
Highly recommend Landmark and especially the assistance I received from Fred F. He answered all my questions and I would be happy to work with him again. Great service.
5 years ago
Reply from Landmark Home Warranty
Dear Ms. Sturgeon, Thank you so much for the 5 star review regarding your stellar customer service experiences with Landmark Home Warranty and Fred! Your satisfaction is our number one priority, and it is always our most distinct pleasure to assist you with all your home warranty and home service needs. We have also shared your review with Fred, and he really appreciated the recognition and opportunity to help. On behalf of the entire Landmark team, thank you again! We truly value your continued business and look forward to serving you in the future. Landmark Home Warranty
Mar. 10th, 2021
Steven Senia San Antonio, TX
Today's experience with Alex J. was great. He answered quickly, answered my questions completely and we had the renewal contract completed within 10 minutes, amazing!
5 years ago Edited September 14, 2021
Reply from Landmark Home Warranty
Dear Mr. Senia, Thank you so much for the 5 star review and positive testimony regarding your service experience with Landmark Home Warranty and Alex! Your satisfaction is our number one priority, and we love the positive feedback and always appreciate the opportunity to help. Please know we have shared your rave review with Alex and he truly appreciates the opportunity to go the extra mile on your behalf and was humbled by your commendation. Thank you again for choosing Landmark! We truly value your business and look forward to serving you in the future. Landmark Home Warranty
Feb. 18th, 2021
Erica ,
I am a 26-year-old first time home buyer and my experience with Landmark Home Warranty has left me hanging on multiple occasions and in a few of my first homeowner-crisis situations and it’s quite upsetting.
Once, I woke up to an active pipe burst in my home. Water was pouring from the ceiling between my first and second floor. My first phone call was to Landmark, my home warranty company. They told me the earliest they could send someone to check it out was on Monday, even though this was an urgent matter and water was pouring from my ceiling and likely to cause further damage. Because this burst pipe needed urgent attention, I called my neighbor over to help me turn off my water and stop the water from flowing. The neighbor turned off my water and also helped me out by capping the pipe where the burst happened so that we could turn our water back on and have running water until the home warranty contractor came out on Monday.
I understand that by doing this immediate remediation that I voided the ability of the home warranty company to help me, but this is on their company for sending someone to my home 2 days after the pipe burst. This was an emergency situation, and as a company that I hope cares for the customer, I urge them to take this into consideration and send someone immediately in emergency situations. They did not work hard enough for the customer this time around.
So now, as a 26-year-old who just shelled out her life savings on a down payment on her first home, I am also paying a couple grand out of pocket to meet my homeowners’ insurance deductible when my home warranty company really should have been there for me.
In another situation, I opened another plumbing claim with this home warranty company, and they did not cover anything. Plumbing should be a fairly basic and wide coverage. Again, I shelled out a couple grand when my home warranty company should have helped me. I keep calling them in my times of need hoping it will be different, but each time I give them a call, I am met with that $70 charge just to open the claim, only for them to come out and determine they cannot cover anything. This has happened time and time again and I am naively discovering that my home warranty company is one big scam.
Literally do notttt purchase this coverage! I cannot stress this enough. I hope I am saving someone else from this company.
5 years ago
Reply from Landmark Home Warranty
Dear Erica, Thank you for bringing this information to our attention and allowing Landmark Home Warranty the opportunity to review your situation firsthand. Customer satisfaction is our number one priority and to service our valued homeowners as quickly as possible, and we sincerely regret the frustration. In your situation, the service contractor advised he was not able to perform a diagnostic evaluation, due to previous repairs being made. Please also note coverage is not all inclusive, and there may be instances where the homeowner might incur out of pocket expense for items not covered by the service plan. Our records indicate repairs were completed to address the water flow restriction, however, a portion of the cost was not covered. Again, we truly apologize for the frustration and sincerely hope this additional information is helpful. Landmark Home Warranty
Feb. 16th, 2021
Jacob Rodriguez Houston, TX
Shawn C was extremely helpful. He actually made me feel like the company cared about me as a customer, Which you don’t see much anymore. I’m glad I renewed my policy.
5 years ago
Reply from Landmark Home Warranty
Dear Mr. Rodriguez, Thank you so much for the 5 star review and providing such amazing testimony regarding your service experiences with Landmark Home Warranty and Shawn! Your satisfaction, and providing a level of service that exceeds your expectations, is our number one priority and your testimony and the value you find in Landmark is everything we strive for as your home warranty provider. Please know Shawn enjoyed speaking with you and offering his personal assistance. On behalf of the entire team, thank you again for choosing Landmark with all your home warranty and home service needs! We truly value your business and look forward to serving you in the future. Landmark Home Warranty
Feb. 22nd, 2021
Kathryn Anderson Missouri City, TX
Alex was very helpful in getting several warranties renewed for us.
We like Landmark because of their customer service and the quality of contractors they use.
5 years ago
Reply from Landmark Home Warranty
Dear Ms. Anderson, Thank you for the 5 star review and such wonderful feedback regarding your recent service experiences with Landmark Home Warranty and Alex! Providing timely repairs completed by fast and friendly service professionals is at the forefront of our priorities, and we are ecstatic that you have chosen Landmark for all your home warranty and home services needs. We agree! Alex provides stellar service and he enjoyed speaking with you and offering his personal assistance. On behalf of the entire team, thank you again for choosing Landmark! We truly appreciate your loyal business and look forward to serving you again in the future. Landmark Home Warranty
Feb. 1st, 2021
Josh D Salt Lake City, UT
Alexander J was a courteous and exceptional agent. He answered all of my questions and convinced me to stay with this skewing company for all of my Home Warranty needs.
5 years ago
Reply from Landmark Home Warranty
Dear Josh D, Thank you so much for the 5 star rating and providing such positive testimony regarding your customer service experience with Landmark Home Warranty and Alexander! Our top priority is your satisfaction, and it is always our most distinct pleasure to assist you with all your home warranty and home services needs. Please know Alexander enjoyed speaking with you and your kind words really made his day. On behalf of the entire Landmark team, thank you again! We truly value your loyal business and look forward to serving you in the future. Landmark Home Warranty
Jan. 21st, 2021
Pradeep Grafton, MA
I have Landmark for my investment property. They attend to the repairs quickly. Quality of work is good. Great customer service. Both my tenants and myself are happy.
5 years ago
Reply from Landmark Home Warranty
Dear Pradeep, On behalf of the entire team, thank you so much for 5 star rating and amazing remarks regarding your service experiences with Landmark Home Warranty! Your satisfaction is our number one priority, from the first call to service to the completed repair, and it is always our most distinct pleasure to assist you with all your home warranty and home services needs. Thank you again for the opportunity! We truly value your business and look forward to serving you in the future. Landmark Home Warranty
Jan. 19th, 2021
Martha Herrera Pasadena, TX
my rep Alex J was very helpful and helped me save money and i got a 2 years warranty! I highly recommend Landmark Home Warranty to my friends and family!
5 years ago
Reply from Landmark Home Warranty
Dear Ms. Herrera, Thank you so much for the 5 star review and such positive feedback regarding your recent service experience with Landmark Home Warranty and Alex! Our top priority is to provide comprehensive coverage, competitive prices, and a level of service that exceeds your expectations, and we are thrilled to hear that this has been your experience. Please know we have also shared your remarks with Alex, and you really made his day. On behalf of the entire team, thank you for entrusting Landmark! We truly value your business and look forward to serving you again. Landmark Home Warranty
Jan. 21st, 2021
Robin Jacobs Scottsdale, AZ
I recently contracted with Landmark Home warranty, and would like to give kudos to Ethan F, his professional and courteous handling in my signing up with Landmark.
5 years ago
Reply from Landmark Home Warranty
Dear Robin Jacobs, On behalf of the entire team, thank you so much for the 5 star review and providing such amazing testimony regarding your customer service experience with Landmark Home Warranty and Ethan! Our top priority is your satisfaction with all your home warranty and home services needs, and we always appreciate the opportunity to help. Please know Ethan loved the positive feedback, and he enjoyed providing you with his personal assistance. Thank you again for choosing Landmark! We truly value your business and look forward to serving you in the future. Landmark Home Warranty
Jan. 15th, 2021
Michelle Villarreal San Antonio, TX
Fred F was very pleasant and easy to work with. He was able to set up my new account in a matter of minutes. So far I am very happy with their service.
5 years ago
Reply from Landmark Home Warranty
Dear Ms. Villarreal, Thank you so much for the 5 star review and providing such thoughtful; testimony regarding your customer service experience with Landmark Home Warranty and Fred! Our top priority is your satisfaction, from the first call for service to the completed repair, and it is always our most distinct pleasure to assist you with all your home warranty and home services needs. Please know we have shared your rave review with Fred and he appreciated the opportunity to provide you with his personal assistance, and he loved the positive feedback. On behalf of the entire Landmark team, thank you again! We truly value your business and look forward to serving you in the future. Landmark Home Warranty
Jan. 9th, 2021
Lizz Schulz Beaverton, OR
Fred F saved the day! He made sure that we had the correct start date (our closing date) so we didn't miss out on one months worth of coverage! Thanks Fred!
5 years ago
Reply from Landmark Home Warranty
Dear Ms. Schulz, Thank you so much for the 5 star review and providing such thoughtful testimony regarding your customer service experiences with Landmark Home Warranty and Fred! Your satisfaction is our number one priority, and it is always our most distinct pleasure to assist you with all your home warranty and home services needs. Please know your situation was extremely important to Fred and your kind review really made his day. On behalf of the entire team, thank you again for choosing Landmark! We truly value your business and look forward to serving you in the future. Landmark Home Warranty
Jan. 8th, 2021
Candace Leighton Houston, TX
I called to inquire about a package and spoke Fred F. He was displayed the best customer service. One of the main reasons why we chose to continue with Landmark.
5 years ago
Reply from Landmark Home Warranty
Dear Ms. Leighton, On behalf of the entire team, thank you so much for the 5 star review regarding your positive customer service experiences with Landmark Home Warranty and Fred! Your satisfaction and providing a level of service that exceeds your expectations, is our number one priority and your testimony and the value you find in Landmark is everything we strive for as your home warranty provider. Please know Fred loved the positive feedback, and he truly appreciated the opportunity to provide you with his personal assistance. Thank you again for entrusting Landmark! We truly value your loyal business and look forward to serving you soon. Landmark Home Warranty
Jan. 7th, 2021
Lily Grube Lewisville, TX
We have landmark as our home warranty and so far our experience with them has been horrible. We have a problem with our stove hood, the fan and vent is not working and have been trying desperately to get in touch with the home warranty to have it fixed in vain. They did initially send a tech out to look at it six months ago and paid the $75 but since then it's been us trying to do follow up on the issue and the company going silent. 6 months of desperate attempts to have an issue fixed and practically being ignored! We have deep regrets choosing this company and from our experience so far we would discourage anyone from choosing it.
5 years ago
Reply from Landmark Home Warranty
Dear Ms. Grube, Thank you for bringing this information to our attention and allowing Landmark the opportunity to review your situation firsthand. Customer satisfaction remains at the forefront of our priorities and we sincerely apologize for the timeframe involved to complete the request for the kitchen exhaust fan. Please know we have left a voice message and email for you offering our personal assistance to positively resolve the matter, and we appreciate your receptiveness. Thank you again for your consideration and allowing Landmark the opportunity to serve you. Landmark Home Warranty
Dec. 22nd, 2020
J P Arlington, TX
I wish I could give 0 stars.
Review: Landmark is the worst home warranty you can find. We have been without heat or AC since the end of October. It is mid December. Our poor animals and humans in our home are FREEZING.
Landmark is waiting on a part from their distributor and we were promised it AROUND December 10th.
We have been given the runaround with Landmark. Friday 12/11 we called dozens of times and left call back numbers and had someone even say they’d call us back. That never happened. We were supposed to *hopefully* have the part by Friday, December 10th so all we wanted was an update. Well come to find out the part might not be in until JANUARY 11th. We have had no heat or AC since the end of October. Our dogs, ourselves and our CHILD have had no heat in our home. It is mid-December. It is freezing. I’m surprised our pipes haven’t burst.
About 2-3 weeks ago they offered us a “pay out” and would send us a check with what they would cover and we would cover the rest. We considered it but we would have to pay almost DOUBLE to what we agreed upon. The funny part is the AC/Heat company they have contracted to do the job HAS THE PART and could do the job TOMORROW. But noooo Landmark wants to take the cheap route and wait for their distributor almost 3 months out since we lost heat/AC. This is neglectful.
Also, you might suggest “try to call Landmark”. LOL. We have waiting on hold for up to 2 hours and then finally it will tell you to leave a call back number and they never call. There are no working emails (or representatives choose not to reply) and no way to directly contact anyone via phone.
My advice: do not even waste your time considering Landmark.
5 years ago Edited September 14, 2021
Reply from Landmark Home Warranty
Dear JP, Thank you for bringing this information to our attention and allowing Landmark the opportunity to review the situation firsthand, and also being receptive to our calls. Our top priority is customer satisfaction and providing timely service, and we apologize for the frustration regarding the longer than usual hold times and delay in sourcing the replacement equipment for the heating system. We are happy to confirm the system has been replaced and heating restored to the home. Please be assured Landmark has processed a check on your behalf to apply towards the replacement. Thank you again for your patience and consideration, and allowing Landmark the opportunity to serve you. Landmark Home Warranty
Dec. 22nd, 2020
Marci Stamey Fairfield, TX
I placed an emergency call on a Saturday because my furnace stopped working and it was freezing outside. Thank goodness I owned a space heater because they did not send a technician out until the following Wednesday and then after his "inspection" I was told there were parts missing from the unit and that my home inspection shows the unit was never working. I have a receipt from an HVAC company showing that the unit was in working order prior to closing PLUS I lived here for 3 weeks while it was working just fine. I followed up and had my own technician come look at the unit and he said there are no parts missing but that inducer fan motor was out. Landmark has denied my claim and I am now without heat for over a week now.
5 years ago
Reply from Landmark Home Warranty
Dear Ms. Stamey, Thank you for bringing this information to our attention and allowing Landmark the opportunity to review the service history firsthand. Our top priority is customer satisfaction and we deeply regret your frustration regarding the outcome of the service request for the heating system that was not covered. Please note in accordance with the terms of the service agreement, Landmark covers for breakdowns of covered systems and appliances that become inoperative from normal usage, after the effective date of the service contract. You provided a copy of the home inspection report as Landmark requested, and upon review, the inspector noted the report deficient for the furnace which was inoperable at the time of inspection. In your situation, the contractor reported to Landmark that the furnace control board has burnt up as a result of secondary damages caused by a missing pressure switch. Per the warranty plan, Landmark does not cover for missing parts, components, equipment, consequential or secondary damages. Thank you again for your understanding with respect to coverage and allowing Landmark the opportunity to offer this additional explanation. Landmark Home Warranty
Jan. 9th, 2021
Kevin Jack Tucson, AZ
This is the best Home Warranty Company. The first year we had paid for itself 10 time over!!! Our Rep. who helped us on line was Fred F!! He was wonderful!!!
5 years ago
Reply from Landmark Home Warranty
Dear Mr. Jack, Thank you so much for the 5 star review and providing such great testimony regarding your customer service experiences with Landmark Home Warranty and Fred! Landmark strives to provide the most comprehensive coverage in the industry and we are ecstatic to serve as your home warranty provider. We agree! Fred is wonderful and he appreciates the positive recognition, and also enjoyed providing you with his personalized assistance. On behalf of Fred and the entire Landmark team, thank you again! We truly value your continued business and look forward to serving you in the future. Landmark Home Warranty
Dec. 18th, 2020
James Smalldon Saint George, UT
I cannot thank Heidi S enough for her help.
She was really customer focused and helped resolved my issues following up and getting back to me. I really appreciate her diligence!! Outstanding!
First time ever, that I got a representative that actually was customer focused!
Thank you again Heidi, James Smalldon
5 years ago
Reply from Landmark Home Warranty
Dear Mr. Smalldon, On behalf of the entire team, thank you for taking the time to write a review and provide feedback regarding your recent service experience with Landmark and Heidi! Our number one priority is your satisfaction, from the first call for service to the completed repair, and we are humbled to serve as your home warranty provider. We agree! Heidi is great and always goes the extra mile to ensure that our valued homeowners receive quality service, and she truly appreciated the opportunity to advocate on your behalf. Thank you again for choosing Landmark! We truly value your loyal business of 9 years and look forward to serving you again soon. Landmark Home Warranty
Dec. 9th, 2020
Donna woods Roseburg, OR
Alexander J was very courteous and helpful in renewing our warranty contract. We have been very pleased when requesting service and how quickly services were received.
5 years ago
Reply from Landmark Home Warranty
Dear Ms. Woods, On behalf of the entire team, thank you so much for the 5 star review and providing such thoughtful testimony regarding your customer service experiences with Landmark and Alexander! Our number one priority is your satisfaction, from the first call for service to the completed repair, and we always appreciate the opportunity. Please know we have shared your review with Alex and he enjoyed speaking with you, and he loved the positive recognition. Thank you again for choosing Landmark! We truly value your continued business and look forward to serving you in the future. Landmark Home Warranty
Dec. 4th, 2020
Janie Newburn Las Vegas, NV
I called to check our bill & Fred F, help me with everything, got a discount by paying by 3 payments. Since this Covid19 it's been hard for everyone! Thank you Fred.
Janie Coulson
5 years ago
Reply from Landmark Home Warranty
Dear Ms. Newburn, Thank you so much for the 4 star review and such positive testimony regarding your wonderful service experience with Landmark Home Warranty and Fred! We always strive to provide the most comprehensive coverage in the industry while keeping the premium cost competitive and Fred was honored by the opportunity to offer most helpful alternatives to you, and humbled by your commendation. On behalf of the entire team and Fred, thank you again! We truly value your continued business and look forward to serving you again. Landmark Home Warranty
Nov. 25th, 2020
Lauren Pernie Sherman, TX
Fred F was very nice and help me with everything I needed. I’ve called this place several times, and so far he was the nice one there. He’s really good at his job!
5 years ago
Reply from Landmark Home Warranty
Dear Ms. Pernie, Thank you so much for the 5 star review and such positive testimony regarding your service experiences with Landmark Home Warranty and Fred! Please know your satisfaction is our number one priority, and it is always our most distinct pleasure to assist you with all your home warranty and home services needs. We agree! Fred is a keeper, and was absolutely humbled by your kind words. On behalf of Fred and the entire team, thank you again! We truly value your continued business and look forward to serving you again. Landmark Home Warranty
Nov. 25th, 2020
Sarah Davies Meridian, ID
I had a great experience with Landmark Home Warranty. Fred F was very kind and helpful! He answered all of my questions and made sure my needs were met. Thank you, Fred!
6 years ago
Alecia Gonzalez Houston, TX
Alexander did a great job of meeting our specific needs and taking care of this renewal and a prompt fashion. Very courteous young man! Would highly recommend Landmark!
6 years ago
Sidney Stacy Caldwell, ID
I love landmark because of their amazing coverage and how willing they are to help. They respond quickly and are very kind. I always appreciate the help.
6 years ago
KP Austin, TX
This company has questionable business practices and terrible customer service. I made a service call, the technician (who was excellent) came out, but the service was apparently not covered under my warranty. He had to wait on hold with Landmark for 45 minutes to find this out. I had to pay him out of pocket to do the repair ($175), but Landmark still charged me a $70 fee for calling the technician to come out. I don't know if this is standard procedure but it seems silly for me to have to pay them when the repair company didn't charge them for the call, since I paid out of pocket. I called customer service twice to find out why and ask for a refund, both times the customer service person was unprofessional and disinterested in helping me. The second time I asked for a manager to call me back and was promised they would within 48 hours--nothing. I went online and filled out a request to be contacted--nothing. The only reason I give them 1 star is that they called a technician to come out the next day and the technician they called was excellent. I will not be renewing my policy with Landmark next year. Do better, Landmark.
6 years ago
Rachelle ,
Landmark Home Warranty is a slow unprofessional warranty company. It’s been a week since I called for service on my AC. I still have not been contacted by email or by phone to schedule a contractor. I have been calling Landmark daily if not several times a day. It is blowing warm air in 95 to 103 degree's weather. My family and I are dying of heat and can’t sleep.
They have only 2 contractors in my area and won’t get another contractor to help. So basically they can’t help but want my money. They are not able to climb up a ladder to a one-story flat roof (Completely Flat Roof).
I have spent hours and hours trying to talk with Landmark. Today I was on hold for exactly one hour and then I hung up. Called again for 40 minutes and again on hold for 37 minutes. And even left 2 messages. Still nothing from Landmark. It said the next available agent will call you. LOL That was just today. They have even hung up on me.
June L, Paul, just to name a couple has assured me that they would take care of it too. Everybody ignores and hope we go away.
Landmark assured me that a supervisor will call me in an hour on one call another call a supervisor will call by 5pm. 4 days later and no call from a supervisor or a manager. They are getting my money and I am getting 0 service. I am beyond frustrated!!!!!! I do not recommend Landmark Warranty to anyone not even my enemies. 1 Star rating is being generous. It should be -5 Star. Stop robbing us and do what you say you are there for us. The service on the things we have a warranty with you...
6 years ago
Reply from Landmark Home Warranty
Dear Rachelle, Thank you for bringing this information to our attention and allowing Landmark Home Warranty the opportunity to review your situation firsthand. Our top priority is customer satisfaction and we sincerely regret the frustration. Our contractors carry ladders. However, this situation called for an extra tall ladder to access the air conditioning unit located on top of the two story condo. Please note access is not covered under the service plan, and Landmark advised that an extended ladder is required to service the air conditioning system. This information should have been explained to you when creating the service request due to the location of the unit, and we apologize if we were not clear in our explanation. Please be assured we have honored your request and promptly cancelled the service call. Thank you again for your consideration and allowing Landmark to provide you with this additional information. Landmark Home Warranty
Aug. 15th, 2020
cmason McMinnville, OR
If you love people that are unresponsive, rude, dismissive, then this might be the company for you! The MINIMUM wait time to talk to ANYONE is 1 hour and 45 minutes. Once you get on the phone with someone they can't answer any questions. If you ask to talk to a manager, there's another 45 minutes to an hour on hold. If the manager isn't available (which they never are) they will call you back within 48 hours, which they don't. They don't respond to emails either. Once the process is started for a service ticket, and everything is approved, they will still try and rip you off by not paying for ANYTHING. They left us without a hot water and fire suppression system for over a month. Even after calling daily for support. What an absolute joke of a company.
6 years ago
Reply from Landmark Home Warranty
Dear CMason of Carlton, Thank you for bringing this information to our attention and allowing Landmark the opportunity to review your situation firsthand, and for being so receptive to our follow-up efforts of assistance. Customer satisfaction remains at the forefront of our priorities and we sincerely regret any frustration you experienced regarding communication, hold times, and your service request for the water heater. Please know, as discussed during our phone call this morning, that the cash in lieu offer that was originally provided to you was incorrect and has since been revised. Additionally, please be assured we are actively monitoring the remaining steps of the process, and will continue to do so to ensure swift completion. Thank you again for your patience and consideration, and allowing Landmark the opportunity to serve you. We sincerely hope to regain your trust in Landmark and the great services we offer. Landmark Home Warranty
Aug. 5th, 2020
Angie Leggett Houston, TX
Contacted LMHW on June 22 to fix my washer. A week or so later they left a vmail that the part was on back order with their supplier. They offered me a payout for parts and labor and suggested I find the parts and someone locally to fix it. I gave up trying to call them back as the hold times are excruciating. Sent them an email suggesting that they use a different supplier. They did email me back fairly quickly. Reiterating that my choices were to wait indefinitely or take the cash and fix it myself. I responded on 7/6/20 and suggested perhaps they could find parts locally and arrange for fixing the machine. I also commented that the whole purpose of a home warranty is to transfer risk and I believe they should repair or replace in a timely manner or else what good is a home warranty?!
Have not heard a peep back from them yet. I sent another email 7/20 asking for a manager to call me. As of today, no response at all.
So, I pay my monthly fee. Then I paid $65/$70 to basically find someone to do it and pay them whatever they charge me even if it is more than the pay out. This is no transfer of risk. It has been a month since i first put in my service request and it appears I am no closer to having a repaired washer. This is unacceptable.
6 years ago
Reply from Landmark Home Warranty
Dear Ms. Legget, Thank you again for bringing this information to our attention and also taking the time to speak with us. Landmark has received notification that the part has shipped. The contractor will contact you next to arrange scheduling. Please know we appreciate your continued patience as we work to achieve resolution. Landmark Home Warranty
Jul. 28th, 2020
Carla Eugene, OR
I've been trying all day to submit a request for service and it has been a horrible experience. I tried their online system and filled in a ton of information including my credit card information and clicked "Submit" and was then notified online that I couldn't submit that type of request using the online system! The online notice instructed me to call their toll free number which I did and waited on hold for hours! it was soooo horrible. I finally hung up and called the sales line and talked to 5 horrible staff members -- of course there was NO hold time to talk to their sales department. They should reallocate some of those staff to their service request department. it clearly shows where what they value.
Anyway -- this is the first service request I've attempted and I made one more call late today to their sales department and talked with Christopher S who was AWESOME. First of all -- he listened and advised me and indicated that he was fully trained in helping with service requests and proceeded to initiate the service request for me. He was very helpful -- he answered all of my questions and he listened listened listened. He was very kind and very helpful. Did I already say he was helpful??? He has restored a glimmer of hope for me. Now that the service request has been submitted the true test is coming regarding their service an how quickly the issue will be resolved.
Kudos to Christopher S for going above and beyond. Putting the customer first and being willing to help!!!
6 years ago
Reply from Landmark Home Warranty
Dear Carla, Thank you for bringing this information to our attention and allowing Landmark the opportunity to review your situation firsthand, and also being so receptive to the assistance offered by Christopher. Our top priority is customer satisfaction, and we sincerely regret any frustration you experienced while attempting to place a service request for your Air Conditioning Thermostat. Please know that answering your call for service in a timely manner is of the utmost importance to us, though you may encounter a longer than normal hold-times during periods of higher than normal call volume. We are pleased, however, to hear that Christopher was able to assist you in placing your service request and provide you with a knowledgeable and helpful level of customer service! He is an asset to the Landmark team, and your kind words truly made his day. Please be assured we are actively monitoring your request, and will continue to do so through completion. Thank you again for your consideration and patience as we complete the process. Landmark Home Warranty
Jun. 3rd, 2020
John Doe Meridian, ID
My furnace went out three weeks ago. Called Landmark on a Thursday morning. They said someone would contact me before the end of the day to schedule service. No call. I finally called back at 445 pm. Apparently, the message that they needed to call the service provider never went out. The new rep I spoke with got that call made and they sent out an HVAC specialist to look at the issue the next day (Friday). The specialist determined a new furnace was needed. Said he would do the necessary paperwork and call the next week to schedule the installation. Wednesday of the next week rolls around with no communication. I call the service provider. Apparently, there was an issue with Landmark not getting the information to their authorization department. I call Landmark to follow up. After waiting on hold for 20 minutes, I get told that the authorization department is not in, but that a message would be sent and I should hear something the next day. I hear nothing so I call. Apparently the message didn't get through. This same process of no communication from Landmark and nothing being done on my claim repeats for the next week as I call every day to get a status update. Finally, the following Friday, I get told that it's been authorized and that I should get a call to have it scheduled on Monday. No response on Monday, so I call the service provider on Tuesday. I'm told Landmark purchasing has not contacted them to let them know the furnace has been purchased. I call Landmark. Wait on hold for 30 minutes. Finally get through. The rep has no idea why it's held up in purchasing, but will send an email to them... Again, this is week 3 without heat. I live in Idaho, so it's not warm. Luckily it hasn't been freezing otherwise my pipes would freeze and break. Overall, 3 weeks to get a furnace in winter is unacceptable; and as the install has yet to be scheduled, I can only surmise that it will be more than 3 weeks before it gets in. I will not be renewing my contract as the level of service has been terrible. I would not recommend Landmark to anyone. Literally, ANY other warranty provider could do better. Landmark is the worst.
6 years ago
Reply from Landmark Home Warranty
Dear John Doe, We would like to review your situation firsthand. However, we cannot locate a Landmark warranty under the name provided. May we please ask you to forward your name, contract number, or property address to customerrelations@landmarkhw.com? Thank you for your consideration. Landmark Home Warranty
Mar. 24th, 2020
Andrew Bethune ,
PAUL C provided awesome help with renewing my home warranty with Landmark. I have also generally had a good experience with Landmark, and I highly recommend them.
6 years ago
Reply from Landmark Home Warranty
Dear Mr. Bethune, on behalf of the entire Landmark team, thank you so much for the 5 star review regarding your positive experience renewing your service contract with Paul C! We agree; Paul is very helpful and always strives to exceed customer expectations. It is always our utmost pleasure to assist you with all of your home warranty needs, while providing you with the highest quality customer service. Thank you again! We truly value your continued business and recommendations, and look forward to serving you for many years to come. Landmark Home Warranty
Mar. 13th, 2020
terry qualls Phoenix, AZ
Pay $80/month w/ Landmark w/ $70 service fee.
Fridge & Dishwasher claim: Came up w/ 3 "different" responses all giving some reason why they won't cover the refrigerator door. Repaired dishwasher soap dispenser for $94 BUT refused any racks "listed as not covered". The ONLY reason I gave 2 stars is they fixed the dishwasher.
In essence paid $150 for a $94 part & labor for February.
6 years ago Edited September 14, 2021
Reply from Landmark Home Warranty
Dear Terry,
There were 3 variations of the diagnosis to help you better understand the denial. The refrigerator door has warped, and the repair would not be covered under the warranty. Because the warranty does not cover for the door seals, your dispatch ticket will, unfortunately, remain a denial.
Sincerely,
Tiffany Nguyen
Customer Relations Manager
There were 3 variations of the diagnosis to help you better understand the denial. The refrigerator door has warped, and the repair would not be covered under the warranty. Because the warranty does not cover for the door seals, your dispatch ticket will, unfortunately, remain a denial.
Sincerely,
Tiffany Nguyen
Customer Relations Manager
Feb. 20th, 2020
M. Rivera Gilbert, AZ
Landmark selects the least competent individuals to complete their jobs. And when an expensive claim arises, they will come up with excuses instead of money, leaving you the bill for repairs they should have paid. Further, they also make it extremely time-consuming and tedious to cancel the policy. In brief: save money, pay for repairs yourself, and avoid these wretched people.
6 years ago
Reply from Landmark Home Warranty
Dear M. Rivera,
Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to hear about your experience with your plumbing system. I would like the opportunity to review your concerns in more detail to better address them. Please reach out to me directly at .
Sincerely,
Tiffany Nguyen
Customer Relations Manager
Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to hear about your experience with your plumbing system. I would like the opportunity to review your concerns in more detail to better address them. Please reach out to me directly at .
Sincerely,
Tiffany Nguyen
Customer Relations Manager
Dec. 31st, 2019
Ana Perez-Arrieta Tucson, AZ
I called to report a plumbing issue. You sent a plumber who snaked the kitchen sink for about 100 feet. The plumber said he was not confident it would fix the problem. I called back one week later to say problem was not fixed. You wanted to charge me another $65 and open a new ticket to send someone back to the house, but it was the same problem, and I felt I should not have to do pay another fee because the original plumber did not fix the problem. You had me wait online for 24 minutes! In the end, the representative said I would have to pay again. I asked to speak to a manager, and she asked me to call back to see if your company would authorize it under the same ticket. I received very poor service. This is precisely why home warranty companies have terrible reputations.
6 years ago
Reply from Landmark Home Warranty
Ana
Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to hear about your experience with your plumbing system. I would like the opportunity to review your concerns in more detail to better address them. Please reach out to me directly at .
Sincerely,
Cheyenne Rapier
Customer Relations Manager
Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to hear about your experience with your plumbing system. I would like the opportunity to review your concerns in more detail to better address them. Please reach out to me directly at .
Sincerely,
Cheyenne Rapier
Customer Relations Manager
Dec. 27th, 2019
Shiela Peoria, AZ
Worst experience EVER! We’ve been with Landmark since 2013 and only needed to use our warranty for the first time 2 years ago. Process was simple. Last month, our hot water heater went out. When Taylor called to update us on getting a plumber out, she said it would be 4 days before someone could get out to our home...4 days in a major metropolitan city!! While I understand being without hot water is not an emergency, this young gal told us very rudely and multiple times that there are other ways to take a hot shower! I asked if that meant boiling hot water on the stove and bathing our teenagers with said hot water and she reiterated that there are other ways to take a hot shower. I was so upset that there were no words for her! They totally low balled us on a cash amount-so low it wouldn’t even cover a replacement water heater at the plumber’s cost but insisted they have vendors that give them really good deals. Don’t ask for an invoice though as Landmark won’t give you that information. Nope, it’s top secret! Sneaky business practice if you ask me! As soon as I get my check, I’m switching to OneGuard. I’ve heard good things and I’m sure another company can’t be as bad as Landmark. Save your money and go somewhere else, anywhere but Landmark!!
6 years ago
El Paso Crone El Paso, TX
Customer service is non-existent. Every time I call I get different answers to the same questions. They promise everything when you sign up and then, when you try to file a claim you had better have more patience than Job because you are going to have to micro-manage every step of the claims process, probably get your own contractor, and then you might even have to pay an attorney to get reimbursed for the money you are out of pocket on that contractor. Out of three claims filed, only ONE was handled in a timely and professional manner. My ice maker quit working and they sent someone out that fixed it right away. BUT, when I had a plumbing leak that was flooding my home and had to turn the water off to the entire property in the middle of summer with 20 animals depending on that water their idea of "expediting" the claim was to get someone out within "a week or two".
So I had to find a contractor, pay the contractor and then wait months for a reimbursement. My most recent claim for a leaky washing machine in my rental property has been no better. I've spend close to 30 hours trying to get it fixed and Landmark is doing a fine Key Stone Cop impression unfortunately, to my financial and emotional detriment. There are some very nice people there, but the gross incompetence of both claims and customer service department is driving me elsewhere. I just hope I can find someone better because, frankly, this is the THIRD company I've used and it's about on par with the others. I might just go it alone and save the premiums in a special account for the repairs I need.
6 years ago
Reply from Landmark Home Warranty
Dear Homeowner,
Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to see that you feel this way. I would like the opportunity to review your concerns in more detail to better address them. Please reach out to me directly at .
Sincerely,
Tiffany Nguyen
Customer Relations Manager
Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to see that you feel this way. I would like the opportunity to review your concerns in more detail to better address them. Please reach out to me directly at .
Sincerely,
Tiffany Nguyen
Customer Relations Manager
Dec. 11th, 2019
Ernie Las Vegas, NV
Very easy to set up service to repair or fix any issues with your home. Just one call and Landmark does the rest, connects you with the company doing the work and you just schedule.
6 years ago
Reply from Landmark Home Warranty
Dear Ernie,
We are glad to see that our agents and contractors have been able to provide you with 4-star service! We would be happy to hear your feedback on what we can do to provide you with 5-star services as it provides great insights on how we can improve to better serve our homeowners. Please feel free to reach out to me directly at .
Sincerely,
Tiffany Nguyen
Customer Relations Manager
We are glad to see that our agents and contractors have been able to provide you with 4-star service! We would be happy to hear your feedback on what we can do to provide you with 5-star services as it provides great insights on how we can improve to better serve our homeowners. Please feel free to reach out to me directly at .
Sincerely,
Tiffany Nguyen
Customer Relations Manager
Nov. 14th, 2019
