Name: Landmark Home Warranty
Rating: 4.2

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Verified Customer

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Ray Casa Grande, AZ'

It's simple and easy to open a service request. Support staff is professional and courteous.

8 years ago

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GP Tucson, AZ'

Friendly customer service, quick action and follow through to ask if work accomplished afterwards

8 years ago

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Richard Bird Sahuarita, AZ

We've used mainly for our swimming pool and we've got a very good response from them so far.

8 years ago

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Gregory and Gail Craig Garland, TX

They're very good, so far we've only had the people work with us for 3 or 4 days on an issue we had. We're good.

8 years ago

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Anonymous Cypress, TX

We had it in our last house so we decided to continue. They helped when our hot water was going out.

8 years ago

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John Uhler Cedar City, UT

Because for a 30 minute call it took over 2 weeks to get someone there and you have sent me no less than 30 emails asking for a review and at least 5 phone calls. I've already filled one out. QUIT BUGGING ME

8 years ago

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Nathan Avondale, AZ

They answered all our questions right away and sent a knowledgeable technician very quickly

8 years ago

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Shane Robinson

Couldn't get the job done in a timely matter. I had all sorts of issues getting the compact they sent out to get the job done and they tried to rip me off with the out of pocket cost.

9 years ago

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Mikel Q Corona, CA

They do what they say they are going to do and demonstrate a common sense approach to solving problem s

9 years ago

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Elrecco Anderson Arlington, TX

I have always received prompt and excellent service with Landmark Home Warranty..

9 years ago

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Farid Ahmed

They are excellent in some areas but they need to do work on their vendors and also speedup the claim approval process

9 years ago

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Walter Rouse Saratoga Springs, UT

The service wasn't very good. I needed to get my refrigerator fixed 3 times, and they never got it right. I had to call another company to come out and fix the water leak. I wouldn't recommend it to anybody.

9 years ago

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Sam And Nancy Morton McGregor, TX

Everything is fine, we've had them over a couple of times for the furnace and air conditioner.

9 years ago

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Kim And Sheryl Roberts Riverton, UT

So far it has been ok. We needed it last week and they were here on time. They fixed it and it was great.

9 years ago

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Janice Delp Mesquite, TX

Customer service was very nice on the phone, and they helped me get my hot water fixed. They do need to get a better contractor though.

9 years ago

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C.M. Ogden, UT

I needed to replace our furnace because the day after I moved in, it burned up. They wouldn't cover it, so I just had to get the furnace replaced myself. They just wouldn't do that.

9 years ago

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Jim&Cindy Cedar City, UT

Landmark Service is great but their phone system is poor. If there phone system matched the rest I would give a 10.

9 years ago

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Sharon Ostermeier

Any time we have called for service they are quick to answer, curtious, and respond appropriately.

9 years ago

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Caleb Layton, UT

It's a pretty simple service. My A/C broke down and sent over a contractor to get it fixed within a week.

9 years ago

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David San Antonio, TX

I used my warranty a couple of days ago, and it hasn't been resolved yet. I was given the wrong answer twice, and the contractor was a jerk. My experience has not been so good.

9 years ago

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Paul and Mary Lowrey Tomball, TX

We've had 2 different incidents, and they both have been handled quickly; they were very friendly as well.

9 years ago

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Candy Carpenter

Every time we have called for service (4 different issues), the problem was not fixed, and we had to hire someone to actually fix the problem. So we were out the service charge with no results. I will not renew.

9 years ago

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Kory Wilde Honeyville, UT

I don't feel that the warranty covers what it should, even when I paid $500 for a policy some of the things I wanted to have looked at that became an issue were not covered.

9 years ago

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Jennife&Kevin Davey Pasadena, TX

Kept us up to date on everything going on. Only needed one service call but was a breeze.

9 years ago

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Mike/Jan Altieri

Employees are prompt and professional. The contractors we get from Landmark call us promptly and do great work.

9 years ago

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TRESA FLEURY San Antonio, TX'

I found Landmark very easy to do business with and the customer service is great

9 years ago

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Robert Schwichtenberg Mesa, AZ

Had problem with our air conditioner they had somebody out the same day very pleased

9 years ago

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Nathaniel and Stacee Wylie Austin, TX

I've used it twice, and they were able to find a company to come over and fix our issue. It's been fine so far, no problems whatsoever.

9 years ago

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Patrick and Debbie Valenzuela Litchfield Park, AZ

Just recently, I had my dish washer break down, and they took care of the issue. Also, their representatives have always been helpful and positive.

9 years ago

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Joel Casiday Livingston, TX

Usually, we have to wait for them to get on the line, but they're helpful when I actually get to talk to someone.

9 years ago

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RB/TB McKinney, TX

They were good in the beginning, now they are crummy. It didn't seem to bother them that I was without an A/C for almost 2 weeks, considering I live in Texas. I just wouldn't recommend them.

9 years ago

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Patricia Gray Chandler, AZ

It's just been a very good service. Also, their customer support was very good. I appreciate that.

9 years ago

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Lidia McGinnis Phoenix, AZ

They've fixed my stove, and changed my locks. So far, everything has been good. Plus, their representatives were okay.

9 years ago

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Salvadore Liburdi Gilbert, AZ

Although I haven't had to use it yet, customer support has been great, and very informative.

9 years ago

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Francesco Rossi Salt Lake City, UT

So far, so good! I needed their warranty for the pest control guys, and they came over and took care of it! It's been great.

9 years ago

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Audrey Ference Austin, TX

So far, their representatives have been great. They sent someone out to fix my A/C when it broke.

9 years ago

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Lafrances Ellis Coolidge, AZ

I would say their support team is very fast. I haven't had any problems with them, and would definitely rate them excellent!

9 years ago

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Hendrick Gesnik Houston, TX

So far, they've been very prompt on my needs. They've fixed my garbage disposal and a pump; it's all been good.

9 years ago

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MiaStan Phoenix, AZ

We have been with this company for 2 years now and they are great. Especially Cynthia!! Thank you Landmark Home Warranty for your amazing customer service and company!

4 years ago

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Jason Morris Phoenix, AZ

I have used my policy twice to fix my heating and cooling systems. They got me back up and running. Excellent service from Cynthia F during my renewal process.

4 years ago

Reply from Landmark Home Warranty

Dear Mr. Morris, Thank you so much for providing Landmark Home Warranty with a 5 star review regarding your recent customer service experience with Cynthia! Your satisfaction is our utmost priority, and we always appreciate the opportunity to help. We agree! Cynthia provides excellent customer service, and your kind words really made her day. On behalf of the entire team, thank you again for entrusting Landmark with all your home warranty and home services needs! We truly value your continued business and look forward to serving you again. Landmark Home Warranty

Apr. 19th, 2022

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SF Niners Boise, ID

Landmark is an awesome company and Scott hooked us up with a great deal I'm very happy with the coverage and that my appliance was replaced this last year in sufficient time.

4 years ago

Reply from Landmark Home Warranty

Dear SF Niners, Thank you so much for the 5 review regarding your awesome customer service experiences with Landmark Home Warranty! Customer satisfaction is our utmost priority, and it is always our distinct pleasure to assist you. We have also shared your rave review with Scott, and he is extremely grateful for the positive recognition. On behalf of the entire team, thank you again for entrusting Landmark with all your home warranty and home services needs! We truly value your continued business and look forward to serving you again. Landmark Home Warranty

Apr. 13th, 2022

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keri rodriguez Cedar City, UT

7 calls 3/17/22 to get a service; went to foreign countries twice and couldn't understand them, 2 answered the phone with a different company name and it took them a few minutes to remember they were also LANDMARK, got one guy who couldn't be heard and he said he call me back-didn't, got transferred around 2 times with no service contract initiated. Called 3/18/22 and asked to speak with supervisor and the reply was: "all we can do is email them with request and someone will get back to you within 24 hours. 3/22 a "supervisor" called and not more than 30 seconds of me trying to tell him what happened, he hung up on me. WORST CUSTOMER EVER. I have been with them for almost 10 years and have referred 9 other homeowners to them and WOW-HAVE THEY CHANGED. NO ONE CARES, NO ONE TAKES CARE OF BUSINESS OR CUSTOMERS.

4 years ago

Reply from Landmark Home Warranty

Dear Ms. Rodriguez, Thank you for bringing this information to our attention and allowing Landmark the opportunity to review your situation firsthand, and also being so receptive to our conversation. Customer satisfaction is our top priority and to service our valued homeowners as quickly as possible, and we truly regret any frustration. We sincerely hope we have effectively addressed your concerns, and have also provided our direct contact information if we may offer additional assistance. Thank you again for your consideration. Landmark Home Warranty

Mar. 31st, 2022

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Jordan Bailey Salt Lake City, UT

My water heater broke and needs replacement. I filed a claim with Landmark nine days ago. They first company they sent out didn't even show up. The second company the following day recommended a complete replacement. I've received no updates or communications from Landmark. I had to call in today to find out they haven't even authorized the purchase of the water heater. Based on other reviews and this timeline I could go without hot water for a month. I really don't understand paying for a home warranty when repairs take this long. Hot water is a necessity so you think Landmark would hustle to make sure this is corrected, however, they feel the lackadaisical approach is the most appropriate course of action. It's almost like they don't care at all about their customers. From my experience their business model is to take your money and then eventually down the road they might fix the issues within your home.

4 years ago

Reply from Landmark Home Warranty

Dear Mr. Bailey, Thank you for bringing this information to our attention and allowing Landmark the opportunity to review your situation firsthand. Customer satisfaction is our top priority, and to service our valued members as quickly as possible, and we sincerely regret the frustration. We have confirmed the replacement of your water heater has been completed. Thank you again for your consideration and allowing Landmark the opportunity to serve you. Landmark Home Warranty

Mar. 28th, 2022

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Shawnie L Nampa, ID

Filed a service repair request on November 2nd for a broken oven. LHW was quick to send me an email telling me that the part was backordered with no ETA and they would offer me $12 for me to repair the part myself, but if I did so, then I would also have to pay a professional to install it and show them "proof" that it was done (est. cost to me is over $100) in order to continue to have their warranty service. I chose to have them order the part and we are now almost 2 months out without a working oven and I called and got a "We offered you a cash out so it isn't our problem". Also, I can cancel the warranty at any time, but won't get a refund for the amount I paid that hasn't been used yet. Definitely going to rethink resigning up with these crooks as I am able to find parts locally (for about $30) but they are unwilling to look anywhere else.

4 years ago

Reply from Landmark Home Warranty

Dear Ms. Leigh, Thank you for bringing this information to our attention and allowing Landmark the opportunity to review your situation firsthand. Our top priority is customer satisfaction and to service our valued homeowners as quickly as possible, and we sincerely regret the frustration. Please note in accordance with the service plan, Landmark is not responsible for equipment delays. As an alternative, we presented the cash in lieu option, which includes Landmark's parts and labor costs, to apply toward repairs outside of the warranty. Thank you again for your consideration and allowing Landmark the opportunity to provide you with this information. Landmark Home Warranty

Dec. 29th, 2021

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Barb Rich Tucson, AZ

Christopher S helped me with my questions, very helpful and very professional. I had an excellent experience because of his excellent attitude. Thank you Christopher.

4 years ago

Reply from Landmark Home Warranty

Dear Ms. Rich, Thank you so much for the 5 star review regarding your customer service experiences with Landmark Home Warranty and Christopher! Answering your questions and ensuring seamless interactions with friendly professionals is our constant pursuit, and we love to hear about your experience. We agree! Christopher goes above and beyond, and truly embodies the caliber of service Landmark strives to provide, and your positive feedback and kind words really made his day. Thank you again for choosing Landmark! We truly value your continued business and look forward to serving you in the future. Landmark Home Warranty

Dec. 8th, 2021

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Jeff Thompson Boise, ID

In the past their care team has been very helpful, and the company has been easy to deal with. This year however our washing machine went out. The contractor came out and determined there were parts that needed to be replaced. Landmark informed us their distributor did not have parts available and therefore they offered us cash in lieu of repairs. I quickly found parts available online but they were twice the cost that landmark offered. They told me they reserve right to pay cash for their cost through their discounted distributor in lieu of repairing machine. They gave me the option of waiting for their discounted parts to become available but said due to supply chain issues this may be months and there was no eta. In the contract there is mention that they may use parts not from original manufacture but does not implicitly say parts can ONLY be purchased from their distributor. They will not give me a response to my concerns and gave me deadline to accept their offer of less than half of what the repair would cost if I purchase part myself. I had to buy a new washer because I have a family of 5 and it was costing a lot weekly at the Laundromat as I have awaited their response. I am not impressed with the way they have handled this claim. I fear if a more expensive issue occurs with my home they will do everything in their power to not pay the claim again. Will they tell me parts aren’t available from their distributor if my furnace goes out this winter? I would advise looking for another warranty company to be on the safe side.

4 years ago

Reply from Landmark Home Warranty

Dear Mr. Thompson, Thank you for bringing this information to our attention and allowing Landmark the opportunity to review your situation firsthand. Our top priority is customer satisfaction and to service our valued homeowners as quickly as possible, and we sincerely regret the frustration. Please note in accordance with the service plan, Landmark is not responsible for equipment delays. As an alternative, we presented the cash in lieu option, which includes Landmark's parts and labor costs, to apply toward repairs outside of the warranty. Thank you again for your consideration and allowing Landmark the opportunity to provide you with this information. Landmark Home Warranty

Dec. 8th, 2021

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Gaye Wylie Pasadena, TX

Excellent service. Sarah M spent time reviewing my contract, even though I was just renewing. I have referred others with confidence in your service. Thank you

4 years ago

Reply from Landmark Home Warranty

Dear Ms. Wylie, Thank you so much for the 5 star review regarding your excellent customer service experiences with Landmark Home Warranty and Sarah! We strive to provide the most comprehensive coverage in the industry and best-in-class service, and we are ecstatic that you have chosen OneGuard as your home warranty provider. Answering your questions and ensuring a seamless contract renewal was extremely important to Sarah, and she appreciated the opportunity to offer her personal assistance to you. On behalf of the entire team, thank you for choosing Landmark! We truly value your continued business and recommendations and look forward to serving you in the future. Landmark Home Warranty

Nov. 22nd, 2021

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Debra Culp Grants Pass, OR

Christopher S was very polite and informative about my home warranty. I did not know that I could auto pay monthly with no extra charge. Great News!

5 years ago

Reply from Landmark Home Warranty

Dear Ms. Culp, Thank you so much for the 5 star review regarding your outstanding customer service experiences with Landmark Home Warranty and Christopher! Our top priority is your satisfaction and to ensure the process is hassle free, and it makes us extremely happy to know how well this has worked for you. Please know Christopher loved the positive feedback, and enjoyed providing you with his personal assistance. On behalf of the entire team, thank you again for entrusting Landmark with all your home warranty and home service needs! We truly value your loyal business and look forward to serving you again. Landmark Home Warranty

Oct. 13th, 2021

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Robin Hunley San Antonio, TX

The best part about this company is Hazel B..she’s incredible and another representative Sophie. That’s literally it. If they weren’t there, the place would probably burn to the ground. The services are complete trash and so is Yesenia P. Honestly, I’ve got nothing nice to say about this entire company except for Hazel. She made me laugh, kept me calm, and was so understanding..she embodies the definition of customer service. She is without a doubt carrying this entire company. I hope the computer treats her better than they treat their clients. GET RID OF YESENIA. THANK YOU HAZEL!! I give you 10000/100 if I could. And landmark a -10000/100

5 years ago

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Lloyce Robinson Sun City, AZ

Sarah M of Landmark Home Warranty had answers to my questions and demonstrated professionalism. This is one of my reasons to stay with Landmark vs another warranty company.

5 years ago

Reply from Landmark Home Warranty

Dear Ms. Robinson, Thank you so much for the 5 star review and providing such thoughtful testimony regarding your customer service experiences with Landmark Home Warranty and Sarah! Your satisfaction is our number one priority, and it is always our most distinct pleasure to assist and provide the peace of mind you deserve. We agree! Sarah is very professional, and your positive feedback and kind words really made her day. Thank you again for choosing Landmark! We truly value your business and look forward to serving you in the future. Landmark Home Warranty

Sep. 29th, 2021