Name: Landmark Home Warranty
Rating: 4.2

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Curt Pflugerville, TX

I've put in two claims with them so far, nothing but kindness from both the customer service and selected contractors. I see why this is the only home warranty company I could find that has more positives than negatives in the BBB. Loving them so far!

8 years ago

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Leia Trappett Logan, UT

Fred F is an absolutely amazing rep! He made our renewal very easy & seamless! We truly appreciate his help & all Landmark does to help us!! We have recommended your company many times to our family & friends. Fantastic company!!

8 years ago Edited January 3, 2024

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Reyna Veliz Garland, TX

I had to use my home warranty for my dishwasher. Everything from the first call to learn about my coverage to the day the contractor came out to fix my dishwasher was a pleasant experience. I was contacted right away and scheduled within 48 hours. Problem was fixed and I am very pleased.

8 years ago

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Samantha Garbini

Land Mark was amazing! They were fast and easy to contact. I had never made a claim before and they made it a breeze. The Contractor they hired was professional and also fast. I had put off getting my over fixed because I dreaded making the call! How silly I was! Worth every penny.

9 years ago

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Tanya Ensminger Gilbert, AZ

Landmark home warranty's customer service is what made me choose them in the first place. Every time I have called I never have to wait to talk to someone (a real person!) and the whole staff has been kind and knowledgeable on the phone as well.

9 years ago

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RONALD WHITE Phoenix, AZ

Our water heater went out on us a few months back and contacted Landmark Home Warranty company. We did not get a hold of them at first, left a message for them to call us back and they did return our call promptly. They referred to a local plumbing company that handles their home warranty claims and through the plumber we received an upgraded water heater through one of the local plumbing supply houses. We were extremely please with this transaction through Landmark that we recommend them to others that are looking for a home warranty company. They aren't the least expensive company but in dealing with them, our problem became their problem and it was definitely solved to our extreme satisfaction. We haven't had to use them prior to this or after this but highly recommend them. Salud

4 years ago

Reply from Landmark Home Warranty

Dear Mr. White, Thank you so much for the 4 star review regarding your excellent customer service experiences with Landmark Home Warranty! Your satisfaction and providing a level of service that exceeds your expectations, is our number one priority and your testimony and the value you find in Landmark is everything we strive for as your home warranty provider. On behalf of the entire team, thank you again for entrusting Landmark with all your home warranty and home services needs! We truly value your loyal business and recommendations and look forward to serving you again. Landmark Home Warranty

Dec. 20th, 2021

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Lindsey B Orem, UT

Great home warranty plan! We had a policy from Landmark a few years back and they ALWAYS delivered as promised. From customer service to actual service we had nothing but good interactions and services. They were able to get someone to service our furnace the next day! When it is the middle of January and very cold outside it was amazing to work with Landmark and have things resolved and fixed in 24 hours!

7 years ago

Reply from Landmark Home Warranty

Dear Lindsey,

Thank you for taking the time to share your feedback. We are happy to hear that you feel this way and are pleased to hear that we have been able to service you in a timely manner! Please do not hesitate to reach out to us for anything you may need in the future!

Sincerely,

Cheyenne Rapier
Customer Relations Manager

Feb. 8th, 2019

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Verified Customer

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Mike Anthony Alinger Maricopa, AZ

been great experience every time I have had to use them, I have been a customer now going on 4 years

4 years ago

Reply from Landmark Home Warranty

Dear Mr. Alinger, Thank you so much for the 5 star review regarding your customer service experiences with Landmark Home Warranty! Customer satisfaction is at the forefront of our priorities, and it is always our most distinct pleasure to assist you with all your home warranty and home services needs. We absolutely love the positive feedback and always appreciate the opportunity to help. On behalf of the entire Landmark team, thank you again! We truly value your loyal business and look forward to serving you in the future. Landmark Home Warranty

Feb. 8th, 2022

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Verified Customer

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Juliet Montalvo Spring Branch, TX

Satisfied with this experience! Very pleased with my replacement water heater. However, more out of pocket expenses than I expected

4 years ago

Reply from Landmark Home Warranty

Dear Ms. Montalvo, Thank you so much for the 4 star review regarding your customer service experiences with Landmark Home Warranty! Our top priority is your satisfaction, and it is always our most distinct pleasure to assist you with all your home warranty and home service needs. Thank you also for your understanding regarding coverage and the out of pocket expense to properly install the new unit. Please know are also available 24/7, 365 days a year, and happy to offer personalized assistance and answer your questions. Thank you again for choosing Landmark! We truly value your loyal business and look forward to serving you in the future. Landmark Home Warranty

Jan. 28th, 2022

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Verified Customer

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Linda Thomas Albany, OR

The two times that I have used Landmark Home Warranty for a summer and winter check up, they have been punctual and professional

4 years ago

Reply from Landmark Home Warranty

Dear Ms. Thomas, Thank you so much for the 4 star review regarding your customer service experiences with Landmark Home Warranty! Our top priority is to provide a level of service that exceeds your expectations, and it is always our most distinct pleasure to assist you with all your home warranty and home service needs. Thank you again for choosing Landmark! We truly value your business and look forward to serving you in the future. Landmark Home Warranty

Jan. 18th, 2022

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Verified Customer

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Ravi Ganeshappa San Antonio, TX

It has been almost a month since our dryer broke, and the new dryer that AHS recommended to install in our house still is listed as only ordered and not shipped. I checked locally, and the same model is in stock in a number of stores in town, thus, this is not a supply chain issue.

4 years ago

Reply from Landmark Home Warranty

Dear Ravi Ganeshappa, We would like to offer our personal assistance in the matter. However, we cannot locate a Landmark service plan under the name provided. May we please ask you to forward the plan number or property address to customerrelations@landmarkhw.com? Thank you for your time and consideration. Landmark Home Warranty

Jan. 5th, 2022

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Verified Customer

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Katrina Sargeant West Jordan, UT

Always efficient and helpful. I am grateful we have been able to use them since we have the owned or home.

4 years ago

Reply from Landmark Home Warranty

Dear Ms. Sargeant, Thank you so much for the 5 star review regarding your customer service experiences with Landmark Home Warranty! Your satisfaction and providing a level of service that exceeds your expectations, is our number one priority and your feedback and the value you find in Landmark is everything we strive for as your home warranty provider. On behalf of the entire Landmark team, thank you again! We truly value your continued business and look forward to serving you in the future. Landmark Home Warranty

Dec. 22nd, 2021

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Verified Customer

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Erik Petersen Sahuarita, AZ

It took far too long to approve the refrigerator repair. Over 2 weeks and I ended up tossing over $300 of food. Otherwise it was fine

4 years ago

Reply from Landmark Home Warranty

Dear Mr. Petersen, Thank you for allowing Landmark the opportunity to review your situation firsthand. Customer satisfaction is our top priority and to service our valued homeowners as quickly as possible, and we sincerely regret the frustration. Please know we have confirmed that repairs were successfully completed. Thank you again for your consideration and allowing Landmark the opportunity to serve you. Landmark Home Warranty

Dec. 10th, 2021

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Verified Customer

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Patti Myers Eugene, OR

Each time I have had an issue with an appliance, Landmark has worked quickly and efficiently to solve it!

4 years ago

Reply from Landmark Home Warranty

Dear Ms. Myers, Thank you so much for the 5 star review regarding your customer service experiences with Landmark Home Warranty! Providing timely repairs completed by knowledgeable and friendly service professionals is exactly what we strive to do, and we are happy to hear how pleased you are with the level of service and support you received. On behalf of the entire Landmark team, thank you again! We truly value your business and look forward to serving you in the future. Landmark Home Warranty

Nov. 30th, 2021

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Verified Customer

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Tim Tamberen Nampa, ID

Have not had any issues yet but feel very comfortable with the consistent communication from Landnark

4 years ago

Reply from Landmark Home Warranty

Dear Mr. Tamberen, Thank you so much for the 5 star review and sharing such thoughtful testimony regarding your customer service experiences with Landmark Home Warranty! Your satisfaction is our number one priority, and it is always our most distinct pleasure to assist and provide the peace of mind you deserve. On behalf the entire Landmark team, thank you again! We truly value your business and look forward to serving you in the future. Landmark Home Warranty

Nov. 19th, 2021

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Verified Customer

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Gary Surprise, AZ

I've used them once, so far, and the response time was much shorter than I expected and the results were very good too.

4 years ago

Reply from Landmark Home Warranty

Dear Gary, Thank you so much for the 5 star review regarding your customer service experiences with Landmark Home Warranty! Providing timely repairs completed by knowledgeable and friendly service professionals is exactly what we strive to do, and we are happy to hear how pleased you are with the level of service and support you received. On behalf of the entire Landmark team, thank you again, we truly value your business and look forward to serving you again. Landmark Home Warranty

Nov. 11th, 2021

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Verified Customer

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Brent Anderson West Jordan, UT

They have very poor customer service. They have difficulty in assigning service representatives. Customer service representatives have no ability to resolve problems like double billing. The customer is not authorized to speak to managers. This is a very poorly run company.

4 years ago

Reply from Landmark Home Warranty

Dear Mr. Anderson, Thank you for bringing this information to our attention and allowing Landmark the opportunity to review your situation firsthand. Customer satisfaction remains at the forefront of our priorities and we regret the frustration. Please know we appreciate the opportunity to provide our personal assistance regarding the feedback you provided and your concerns with accounting. We sincerely hope to restore your faith in the wonderful services Landmark has to offer and thank you again for your consideration. Landmark Home Warranty

Nov. 4th, 2021

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Verified Customer

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Reginald Johnson Mansfield, TX

Landmark is by far the most professional and honorable home warranty companies I have ever dealt with.

5 years ago

Reply from Landmark Home Warranty

Dear Mr. Johnson, Thank you so much for the 5 star review and providing such positive comments regarding your customer service experiences with Landmark Home Warranty! Your satisfaction and providing a level of service that exceeds your expectations, is our number one priority and your testimony and the value you find in Landmark is everything we strive for as your home warranty provider. On behalf of the entire team, thank you again for entrusting Landmark with all your home warranty and home services needs! We truly value your business and look forward to serving you again. Landmark Home Warranty

Oct. 28th, 2021

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Verified Customer

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Barbara Farmington, UT

Fast service and they have quickly taken care of the issues that needed to be addressed in my home.

5 years ago

Reply from Landmark Home Warranty

Dear Barbara, On behalf of the entire team, thank you so much for the 5 star review and remarks regarding your excellent customer service experiences with Landmark Home Warranty! Offering prompt resolution is exactly what we strive for, and we love helping our valued homeowners in the moment and appreciate your positive feedback. Thank you again for the opportunity! We truly value your business and look forward to serving you in the future. Landmark Home Warranty

Oct. 21st, 2021

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Verified Customer

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James Perry Sherman, TX

Prompt friendly and reliable. Every time I have called I have gotten the same professional treatment.

5 years ago

Reply from Landmark Home Warranty

Dear Mr. Perry, Thank you so much for the 5 star review regarding your customer service experiences with Landmark Home Warranty! Providing timely repairs completed by knowledgeable and friendly service professionals is exactly what we strive to do, and we are happy to hear how pleased you are with the level of service and support you received. On behalf of the entire team, thank you again for the opportunity! We truly value your business and look forward to serving you in the future. Landmark Home Warranty

Oct. 14th, 2021

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Verified Customer

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Pamela Austin, TX

Landmark needs to work on increasing the number of contractors that take calls on the weekend, especially HVAC technicians during extreme weather.

5 years ago

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Verified Customer

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Danielle Portland, OR

It's hard to get a hold of my representative. I mentioned that I am more easily available via email, but they insist on calling. Also, I wish windows and doors were covered.

5 years ago

Reply from Landmark Home Warranty

Dear Danielle, Thank you for taking the time to write a review regarding your customer service experiences with Landmark Home Warranty. We constantly strive to provide best-in-class service and peace of mind to our valued homeowners, and we sincerely regret any frustration. If you would like to provide your contact information, we can be reached at customerrelations@landmarkhw.com and we are happy to follow up on your behalf with your representative. Thank you again for your consideration and allowing Landmark the opportunity to serve you. Landmark Home Warranty

Sep. 24th, 2021

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Verified Customer

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Ivorine Sue Neu Meridian, ID

All we did was call Landmark and they set up the appointment with the right company. Very easy. No hassle.

5 years ago

Reply from Landmark Home Warranty

Dear Ms. Neu, On behalf of the entire team, thank you so much for the 5 star review and providing such positive testimony regarding your customer service experiences with Landmark Home Warranty! Providing timely repairs completed by knowledgeable and friendly service professionals is everything we strive for, and we are happy to hear how pleased you are with the level of service and support you receive. Thank you again for the opportunity! We truly value your business and look forward to serving you in the future. Landmark Home Warranty

Sep. 24th, 2021

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Verified Customer

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Mitchell R Set Phoenix, AZ

Not that we have had alot of claims but when did they took care of the problem professionally and quickly.

5 years ago

Reply from Landmark Home Warranty

Dear Mr. Set, Thank you so much for the 5 star review regarding your customer service experiences with Landmark Home Warranty! Providing swift resolution by service professionals that are dependable and knowledgeable, is exactly what we strive to do, and we are happy to hear that this has been your experience. On behalf of the entire team, thank you again for entrusting Landmark with all your home warranty and home services needs! We truly value your business and look forward to serving you again. Landmark Home Warranty

Sep. 16th, 2021

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Verified Customer

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Stacey Portland, OR

They’ve been very helpful and the two things I’ve needed work done on were covered, no questions.

5 years ago

Reply from Landmark Home Warranty

Dear Stacey, Thank you so much for the 5 star review and providing such thoughtful testimony regarding your customer service experiences with Landmark Home Warranty! Our top priority is your satisfaction and to provide best in class service, from the first call to the completed repair, and we love the positive feedback and always appreciate the opportunity to help. Thank you again for choosing Landmark! We truly value your business and look forward to serving you in the future. Landmark Home Warranty

Sep. 16th, 2021

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Verified Customer

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surekha M Plano, TX

they r good and trustworthy,,fair ,,good experience ..we took rekey service and the guy was very good and professional..

5 years ago

Reply from Landmark Home Warranty

Dear Surekha M., Thank you so much for the 4 star review regarding your customer service experiences with Landmark Home Warranty! Customer satisfaction is at the forefront of our priorities, and it is always our most distinct pleasure to assist you with all your home warranty and home services needs. We absolutely love the positive feedback and always appreciate the opportunity to help. On behalf of the entire Landmark team, thank you again! We truly value your business and look forward to serving you in the future. Landmark Home Warranty

Sep. 16th, 2021

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Verified Customer

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Bryce David Nusink Spanish Fork, UT

Landmark is fast, efficient, and understanding when it comes to home problems. I have never waited long for help

5 years ago

Reply from Landmark Home Warranty

Dear Mr. Nusink, Wow! Thank you so much for the 5 star review and amazing remarks regarding your customer service experiences with Landmark Home Warranty! Our top priority is customer satisfaction and providing a level of service that exceeds your expectations, and your testimony is everything we strive for as your home warranty provider. On behalf of the entire team, thank you for the opportunity and commendation! We truly value your loyal business and look forward to serving you again. Landmark Home Warranty

Sep. 16th, 2021

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Verified Customer

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DANIEL C ARNDT Herriman, UT

speed of service and great contractors.speed of service and great contractors.speed of service and great contractors.

5 years ago

Reply from Landmark Home Warranty

Dear Mr. Arndt, Thank you so much for the 5 star review regarding your excellent customer service experiences with Landmark Home Warranty and our contractors! Providing swift resolution by service professionals that are dependable and knowledgeable, is exactly what we strive to do, and we are happy to hear that this has been your experience. Thank you again for the opportunity! We truly value your loyal business and look forward to serving you in the future. Landmark Home Warranty

Sep. 16th, 2021

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Verified Customer

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Doug Wilson Tyler, TX

They sent an unqualified repair person to look at my A/C and he said there was a "pre-existing" condition. My house is 11 years old, everything is a pre-existing condition. Since when does home warranty coverage follow healthcare guidelines?

5 years ago

Reply from Landmark Home Warranty

Dear Mr. Wilson, Thank you for bringing this information to our attention and allowing Landmark the opportunity to review your situation firsthand. Customer satisfaction is our number one priority, and we sincerely regret the frustration regarding the outcome of your request. Landmark has confirmed the malfunction you were experiencing pre-dates the start of the warranty, and coverage was not extended in accordance with the service plan. Thank you again for your consideration and allowing Landmark the opportunity to provide this information. Landmark Home Warranty

Sep. 16th, 2021

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Verified Customer

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Megan Collier Boise, ID

They were very easy to talk to and very informative. They were able to help me and my family very quickly.

5 years ago

Reply from Landmark Home Warranty

Dear Ms. Collier, Thank you so much for the 5 star review and such positive remarks regarding your customer service experiences with Landmark Home Warranty! Providing best-in class service with informative professionals is exactly what we strive for, and we love the positive feedback and really appreciate the opportunity to assist you and your family. On behalf of the entire team, thank you again! We truly value your business and look forward to serving you in the future. Landmark Home Warranty

Aug. 13th, 2021

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Verified Customer

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Nico Nortje Spring, TX

Have tried numerous times to reach out and always FIRST had to hear about limitations, etc. Whe my roof was eventually inspected, I followed up numerous times as to the next step and NEVER heard back. Really incredibly bad client service, which makes me think it is about getting the payment and nothing more.

5 years ago

Reply from Landmark Home Warranty

Dear Nico Nortje, We would like to offer our personal assistance in the matter. However, we cannot locate a Landmark service plan under the name provided. May we please ask you to forward the plan number or property address to customerrelations@landmarkhw.com? Thank you for your time and consideration. Landmark Home Warranty

Aug. 10th, 2021

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Verified Customer

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Coach Gray Maricopa, AZ

Poor customer service, too many looped to jump for things to be right, service is bad, accounting department is bad, no sense of urgency, too many I have to call them to ask about what's going on, not enough on coverage that's not your fault.

5 years ago

Reply from Landmark Home Warranty

Dear Coach Gray, We would like to offer our personal assistance in the matter. However, we cannot locate a Landmark service plan under the name provided. May we please ask you to forward the plan number or property address to customerrelations@landmarkhw.com? Thank you for your time and consideration. Landmark Home Warranty

Aug. 3rd, 2021

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Verified Customer

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Kevin Pirdy Porter, TX

Quick response. They have always set us up with good companies that come out to solve the issue quickly.

5 years ago

Reply from Landmark Home Warranty

Dear Mr. Pirdy, Thank you so much for the 5 star review and providing positive remarks regarding your customer experiences with Landmark Home Warranty and our wonderful contractors! Your satisfaction is our number one priority, from the first call for service to the completed repair, and it is our most distinct pleasure to connect you with prompt professionals that resolve situations efficiently. On behalf of the entire team, thank you for the opportunity! We truly value your business and look forward to serving you in the future. Landmark Home Warranty

Aug. 5th, 2021

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Verified Customer

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Lesa Davis Preston, ID

Even with the difficult problems caused by Covid and not being able to get parts and items, Landmark has tried to still help as best as they can.

5 years ago

Reply from Landmark Home Warranty

Dear Ms. Davis, Thank you so much for the 4 star review regarding your customer service experiences with Landmark Home Warranty! Your satisfaction is our number one priority, and it is always our most distinct pleasure to assist and provide the peace of mind you deserve. Thank you again for choosing Landmark! We truly value your business and look forward to serving you in the future. Landmark Home Warranty

Jul. 23rd, 2021

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Verified Customer

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Betty J Artman Maricopa, AZ

Prompt, professional, informative. In replacing my ac unit and furnace, it gave me peace of mind that I had home warranty.

5 years ago

Reply from Landmark Home Warranty

Dear Ms. Artman, Thank you so much for the 4 star review and remarks regarding your customer service experiences with Landmark Home Warranty. It is always our most esteemed pleasure to assist you with all your home warranty and home services needs, and also provide you with the peace of mind you deserve, and we are grateful for your positive feedback. On behalf of the entire team, thank you again! We truly value your business and look forward to serving you in the future. Landmark Home Warranty

Jul. 23rd, 2021

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Verified Customer

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Nancy Litton Grants Pass, OR

Because they have already responded fast and have had service people who call me, and make an appointment the next day.

5 years ago

Reply from Landmark Home Warranty

Dear Ms. Litton, Thank you so much for the 5 stars and providing such thoughtful testimony regarding your positive customer experiences with Landmark Home Warranty over the last 4 years! Your satisfaction is our number one priority and we love the positive feedback, and always appreciate the opportunity to help. On behalf of the entire team, thank you again for choosing Landmark! We truly value your loyal business and look forward to serving you in the future. Landmark Home Warranty

Jul. 2nd, 2021

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Verified Customer

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Sammie Williams Richmond, TX

The customer service was efficient and timely in scheduling service and the service provider was very knowledgeable.

5 years ago

Reply from Landmark Home Warranty

Dear Ms. Williams, Thank you so much for the 5 star review and providing such thoughtful testimony regarding your customer service experiences with Landmark Home Warranty and our contractors! Providing swift resolution by service professionals that are dependable and knowledgeable, is exactly what we strive to do, and we are happy to hear that this has been your experience. Thank you again for choosing Landmark! We truly value your business and look forward to serving you in the future. Landmark Home Warranty

Apr. 26th, 2021

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Verified Customer

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Brenda Keyworth Ogden, UT

They should have paid $250.00 to have our water heater replaced. The tech had to bring it up to standards and the no fault says they would pay that much.

5 years ago

Reply from Landmark Home Warranty

Dear Ms. Keyworth, Thank you for bringing this information to our attention and allowing Landmark the opportunity to review your situation firsthand. Please know it is always our sincerest intent to provide the most comprehensive coverage in the industry, and we truly regret the frustration. In your situation, modifications are necessary to ensure successful installation of the water heater and are not covered in accordance with the service plan. Thank you again for your consideration and allowing Landmark the opportunity to provide this additional explanation. Landmark Home Warranty

Apr. 28th, 2021

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Verified Customer

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Steve San Antonio, TX

Cost, customer service., quality on independent contractors sent to home for repairs or fix problems.

5 years ago

Reply from Landmark Home Warranty

Dear Steve, Thank you so much for the 5 star review and providing such positive comments regarding your customer service experiences with Landmark Home Warranty! Your satisfaction and providing a level of service that exceeds your expectations, is our number one priority and your testimony and the value you find in Landmark is everything we strive for as your home warranty provider. Thank you again for the opportunity! We truly value your business and look forward to serving you in the future. Landmark Home Warranty

Apr. 27th, 2021

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Verified Customer

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Leigh-Anna Phillips Fort Worth, TX

They always come through! I have made many calls and each time the service company has been top notch.

5 years ago

Reply from Landmark Home Warranty

Dear Ms. Phillips, Thank you so much for the 5 star review and sharing such thoughtful testimony regarding your customer service experiences with Landmark Home Warranty! Our top priority is your complete satisfaction and to make the process easy and hassle free, and we are happy to know how well the warranty process has worked for you. On behalf of the entire Landmark team, thank you again! We truly value your business and look forward to serving you in the future. Landmark Home Warranty

Apr. 20th, 2021

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Verified Customer

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Charles Schuman Green Valley, AZ

Every time we have contacted them they have been friendly & very helpful in solving problems for us.

5 years ago

Reply from Landmark Home Warranty

Dear Mr. Schuman, On behalf of the entire team, thank you so much for the 5 star review and providing such positive remarks regarding your excellent customer service experiences with Landmark Home Warranty! We constantly strive to provide you with fast, friendly service that exceeds your expectations, and we are excited to hear about your experiences. Thank you again for the opportunity! We truly value your business and look forward to serving you in the future. Landmark Home Warranty

Apr. 8th, 2021

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Verified Customer

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Teresa Ryan Boise, ID

Our technician was amazing. He stayed until our problem was resolved and made sure everything was working. Thank you!

5 years ago

Reply from Landmark Home Warranty

Dear Ms. Ryan, Thank you so much for the 5 star review and such positive comments regarding your customer service experience with Landmark Home Warranty and our contractor! Providing timely repairs completed by professionals who deliver quality workmanship is a top priority, and we are happy to hear how pleased you are with the service you received. On behalf of the entire Landmark team, thank you again! We truly appreciate your business and look forward to serving you in the future. Landmark Home Warranty

Apr. 8th, 2021

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Verified Customer

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Amber Harker Heights, TX

We have received quick responses to service calls, however we have been waiting a month already for a part to repair our dishwasher. The cash payment offered instead of repair does not cover the price of the part.

5 years ago

Reply from Landmark Home Warranty

Dear Amber, Thank you for bringing this information to our attention and allowing Landmark the opportunity to review your situation firsthand. Our top priority is customer satisfaction and to service our valued homeowners as quickly as possible, and we sincerely regret the frustration. Please note in accordance with the service plan, Landmark is not responsible for equipment delays. As an alternative, we presented the cash in lieu option, which includes Landmark's parts and labor costs, to apply toward repairs outside of the warranty. Thank you again for your consideration and allowing Landmark the opportunity to provide you with this information. Landmark Home Warranty

Mar. 29th, 2021

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Verified Customer

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SIH Caldwell, ID

When called they are quick to contact a professional in required area. Work & completion times have been excellent.

5 years ago

Reply from Landmark Home Warranty

Dear SIH, Thank you so much for the 5 star review and such positive comments regarding your service experiences with Landmark Home Warranty! Providing timely repairs completed by friendly professionals is exactly what we strive to do, and we are happy to hear how pleased you are with the level of service and support you received. On behalf of the entire team, thank you again for entrusting Landmark with all your home warranty and home services needs! We truly value your business and look forward to serving you in the future. Landmark Home Warranty

Mar. 29th, 2021

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Verified Customer

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Lindsay Nampa, ID

Coverage and convenience of phone calls. The website is terrible and definitely needs to be updated.

5 years ago

Reply from Landmark Home Warranty

Dear Lindsay, Thank you so much for the 5 star review regarding your customer service experiences with OneGuard Home Warranties! Your satisfaction is our top priority, and it is always our pleasure to assist with all your home warranty and home services needs. Please know we also appreciate your feedback as it aids in our constant pursuit to provide convenient ways to access your information online. On behalf of the entire OneGuard team, thank you again for the opportunity! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties

Mar. 16th, 2021

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Verified Customer

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Victoria Sierra Vista, AZ

2 out of my 3 service calls were exceptional (furnace problem, refrigerator problem)! The third (plumbing problem with M-R Plumbing was incomplete and horrible)!

5 years ago

Reply from Landmark Home Warranty

Dear Victoria, We would like to offer our personal assistance in the matter. However, we cannot find a Landmark contract under the name provided. May we please ask you to forward the contract number or property address to customerrelations@landmarkhw.com? Thank you for your time and consideration. Landmark Home Warranty

Mar. 4th, 2021

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Verified Customer

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Ron Book Meridian, ID

Very responsive to my problems or questions. Great follow up on furnace problem. Expedited replacement at no charge.

5 years ago

Reply from Landmark Home Warranty

Dear Mr. Book, Thank you so much for the 5 star review and providing such amazing feedback regarding your customer service experiences with Landmark Home Warranty! Our number one priority is customer satisfaction, and your testimony and the value you find in the services we offer is exactly what we strive for. On behalf of the entire team, thank you again for entrusting Landmark with all your home warranty and home services needs! We truly value your business and look forward to serving you again. Landmark Home Warranty

Mar. 4th, 2021

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Verified Customer

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Fisher Portland, OR

Response time, I asked to be contacted via phone because I wasn‚Äôt understanding the email 3 days in a row just to get another response and no phone call.

5 years ago

Reply from Landmark Home Warranty

Dear Fisher, Landmark would like to review the situation firsthand and is searching for your information. However, we cannot locate a Landmark service plan under the name provided. May we please ask you to forward the contract information to customerrelations@landmarkhw.com? Thank you for your consideration. Landmark Home Warranty

Feb. 23rd, 2021

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Verified Customer

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Roy Pruett Wilder, ID

Had very good and responsive , always get to talk to real person always get response a response to my WO within the hr

5 years ago

Reply from Landmark Home Warranty

Dear Roy Pruett, On behalf of the entire team, thank you so much for 4 star review and providing such thoughtful testimony regarding your recent customer service experiences with Landmark Home Warranty! Our number one priority is your satisfaction with all your home warranty and home services needs and we love the positive feedback, and always appreciate the opportunity to help. Thank you again for choosing Landmark! We truly value your continued business and look forward to serving you again. Landmark Home Warranty

Jan. 25th, 2021

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Verified Customer

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Steve

They have taken care of all our claims. The repair people that have been sent have been reliable and knowledgable.

5 years ago

Reply from Landmark Home Warranty

Dear Steve, Thank you so much for the 5 star review and positive comments regarding your service experiences with Landmark Home Warranty and our wonderful contractors! Providing timely repairs completed by reliable and knowledgeable service professionals is exactly what we strive to do, and we are extremely happy to hear how pleased you are with the level of service and support you received. On behalf of the entire Landmark team, thank you again! We truly appreciate your business and look forward to serving you again. Landmark Home Warranty

Dec. 14th, 2020