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First American Home Warranty

First American Home Warranty

Name: First American Home Warranty
Rating: 3.9

3.9

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3,123 User Reviews

6.0

Overall Score

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3.9

star star star star star_border

3,123 User Reviews

6.0

Overall Score

Compare

Pros

Cons

Bottom Line

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Company Details

Number of Plans

Service Fee

Starting at

Undisclosed

Contract Options Available

Annual

Time in Business

42 Years

Company Headquarters

1244 Apollo Way Santa Rosa, CA 95407

Number of Reviews 3,123

info Source of Information

Author: Kalicia Bateman

LAST UPDATED: April 14th, 2022

First American Home Warranty has been an industry leader for over 35 years and has a reputation of providing quality home warranty plans with extensive coverage for homeowners across the nation. The home warranty provider has serviced millions of claims, saving homeowners more than $180 million in covered repairs and replacements.

The company has a large network of prescreened technicians so you don't have to worry about doing your own research and independently finding your own technician. Warranty coverage lasts for one year and monthly payment options are available as well. First American Home Warranty ranked in our list of Top 10 Best Home Warranty Companies of 2019.

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Pros

Decades of Experience and Company Stability
Comprehensive Plans
Coverage Limits
24/7 Claims Service
Online Homeowner Center

Decades of Experience and Company Stability

First American has been providing home warranties since 1984. The home warranty service provider offers coverage to 30 states. Over 35 years of home warranty experience is a good indication of the company’s stability and willingness to provide quality service. Choosing a home warranty company with so much experience could be an additional benefit for homeowners.

Comprehensive Plans

First American Home Warranty currently offers two coverage plans and a variety of additional options for warranty coverage. The monthly cost for a First American Home Warranty plan starts at $28 per month and lasts for one year. The service fee varies by location, but you will typically pay $75 whenever you schedule a repair or replacement with a First American Home Warranty technician. Warranty plan holders can upgrade or expand their warranty plan within the first 30 days of coverage to add on additional systems or appliances.

First American also offers a 30-day review period for new warranty contract holders. Customizable plans are made for homeowners, real estate professionals, as well as network service providers. First American Home Warranty's website allows anyone to receive a sample contract and specific residential warranty pricing within minutes.

First American Home Warranty does not have an age limit on systems and appliances, so you don't have to worry about the company refusing coverage based on this. Warranty coverage for major appliances and systems is as follows (pricing and coverage for protection plans may vary by location):

The Basic Plan: $28 per Month or $336 per Year

Washer and dryer
Refrigerator
Dishwasher
Oven range
Cooktop
Microwave
Garbage disposal
Trash compactor

The Premier Plan: $42.50 per Month or $510 per Year

Includes everything in the Basic Plan
Plumbing
Plumbing stoppages
Heating
Water heater
Electrical
Garage door opener
Ductwork
Central vacuum system

Optional Coverage

For a fee, you can add additional coverage items to your service contract:

Central air conditioning (electric) — $9 per month
Additional refrigeration — $4 per month
Pool/spa equipment — $15 per month
Well pump — $7 per month
First class upgrade — $9 per month

Coverage Limits

Unlike some home warranty providers, most of First American’s covered items do not carry a specific dollar limit. First American plans do not require a home inspection to be done by a contractor or maintenance records to be retrieved from a repair person for coverage. The service provider also offers extra protection for malfunctions due to lack of maintenance, regular wear and tear, rust, corrosion, and sedimentary build-up. There are no age limits on covered items, and no limit to the number of claims a customer can file.

24/7 Claims Service

No matter the time of day, customers can open a claim. First American offers a 24/7 service request hotline where you can make service calls at any time as well as a user-friendly online customer portal. First American has a nationwide network of workers and prescreens every service contractor and requires them to complete a probationary period to ensure customer satisfaction standards are met through customer survey results.

Online Homeowner Center

First American offers an easy-to-use online homeowner center for all of its customers. From this portal, a customer can open and track their claims, view their contract details, renew their home warranty, and manage communication preferences.

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Cons

Nationwide Service Unavailable
First American Home Warranty Reviews
Extra Cost for Air Conditioning Coverage

Nationwide Service Unavailable

First American provides coverage in 30 states. There is a tool on its website that allows for a zip code lookup to determine if First American provides coverage for customers in a particular state. Unfortunately, if you are out of First American’s coverage area, you are unable to receive its services.

First American Home Warranty Reviews

First American Home Warranty has some negative reviews highlighting bad customer service, delayed and lengthy response and service time, and hidden fees on appliances. We suggest reading through First American Home Warranty reviews before making a final purchasing decision.

Extra Cost for Air Conditioning Coverage

Many home warranty providers offer air conditioning as part of their premier plan or combo plan, but First American Home Warranty only offers an AC unit as additional coverage with an extra fee you add to your chosen plan. This may be a problem for customers looking to have air conditioning as part of their prearranged plan. However, because the AC unit isn't covered in First American Home Warranty's two main plans, this is what makes the company's warranty cost cheaper than most.

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The Bottom Line

With 35+ years of experience and a large network of service providers (each contractor is reviewed and put through a probation period to ensure customer satisfaction), First American Home Warranty has comprehensive protection with high coverage limits for major appliances and systems. With a competitive cost and service call fee and multiple plan options, First American Home Warranty gives you more value for your money and covers customers with flexible payment options for various budgets.

The company offers a basic plan for customers that are looking for more standard coverage, as well as a premier plan for homeowners wanting more robust coverage. Additional add-on items are also available for coverage so consumers can pick and choose other major systems and appliances they want covered. Note that First American Home Warranty only covers the wear and tear of major appliances and systems. Like most home warranty companies, First American does not cover pre-existing conditions.

When compared to other home warranty companies, First American Home Warranty has a competitive monthly cost and service fee. Some warranty providers charge upwards of $600 per year with a $100 service fee.

First American Home Warranty created its home warranty programs with not just homeowners in mind but network service providers and real estate professionals as well. Typically, for whichever home warranty plan you select, the service contract will last for one year.

If you want to learn about what customers think of the company, such as response time, customer service, and quality of repair, check out First American Home Warranty reviews below.

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User Reviews

Star Rating

3.9

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3,123 Reviews

Review Breakdown

5 grade

57%

4 grade

15%

3 grade

2 grade

1 grade

20%

Sentiment Criteria

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Quality

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Service

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Verified Customer

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Simon Seattle, WA

Whenever I did speak with someone, they were able to help me right away, or at least gave me the assurance that they were "working on it." I've had to call them back several times to get updates. Often would get a different person telling me different things. We never received confirmation emails or phone calls on the status of anything, not sure if this is a technical glitch, so make sure they can and will email you receipts and status updates. I'd log into my account and would sometimes find updates on information but there is no history in what happened, so I highly recommend you keep your own records of things!

5 years ago Edited September 14, 2021

Reply from First American Home Warranty

Hi Simon. Thank you for your feedback. We are happy to hear that assistance was provided to your satisfactions.

May. 7th, 2021

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Verified Customer

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Anonymous

They've been excellent. I've had them with my house now for almost thirty years. They're there to help and get solutions to whatever is going on. There have been several times that they've actually thought about the response I was given from a vendor and it wasn't right and they questioned it and go second opinions to make sure they were right. They do their research. They don't assume that their vendor is always right. I had a plumbing leak and they took care of it. It was incredible. I had some complications from the vendor and issues and modification charges. They did all the research necessary to get it resolved properly and now the job is done. I'm very happy. First American makes sure you're satisfied when you're done. I've had a couple managers involved because there were things that didn't make sense and the actual sales person couldn't match it so they connected me to a manager that could answer my question and give me good, sufficient answers.

7 years ago

Reply from First American Home Warranty

Thank you for sharing this feedback with us. We have requested additional information from you privately, so we can look further into your claim.

Nov. 12th, 2021

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Verified Customer

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Kelsey

When we bought our dream home and the deal was ''' as is'', we planned on needing to make some repairs and find a few surprises so we asked for First American Home Warranty coverage with our contract. Wow, did we underestimate the things that would go wrong with this little place. In the first three years, nearly every major appliance has gone out as well as fans, plumbing, both toilets, and I can''t even remember what else. First American has not refused us? Dropped up, questioned us or anything, they have helped us quickly and politely with every single claim. We would have been lost and financially ruined if we had not had this policy.

7 years ago

Reply from First American Home Warranty

Hi Kelsey. We appreciate your feedback and look forward to servicing you again in the future.

Aug. 6th, 2019

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Verified Customer

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Maryjane Statesville, NC

When my A/C broke down with First American, they fixed it right away and everything and it's running great. There was one little problem though. When the guy replaced the parts up in the attic, they didn't replace the board. I'm happy with the company, it was the vendor's fault. They sent an email and said it needed to get replaced and First American acted right away and put the part on order. I get great service. They're very professional and they come out right away and service and take care of things. It works really fast. I wouldn't change the company. I had another company and when I saw your company and found out what they cover, I was ecstatic and I've been happy every since. They react really fast.

7 years ago

Reply from First American Home Warranty

Hi Maryjane. We apologize for the inconvenience you encountered during your claim and appreciate your understanding.

Jun. 17th, 2019

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Verified Customer

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Floyd Memphis, TN

I really like the experience of working with them and not having to deal with the companies that you get your appliances from. This particular time they gave a time in which the company could come and service that item and I had problems with that time and I worked with First American Warranty and let them know and within forty eight hours they called and got me within forty hours of the call. I had problems with my dryer and I thought they would be able to repair it and go from there. The technician came out and serviced the dryer and told me what was wrong with it and then left. After I tried to use the dryer after he left, it wouldn't work. And I called them back and I got aggravated with the time it took for them to come out and reservice it. And it ended up costing me another $75 and I didn't know I was going to have to pay for that because it wasn't part of the actual dryer. First American was great, it was the company that came out of my house that I wasn't excited about.

7 years ago

Reply from First American Home Warranty

Thank you, Floyd for the feedback. We are sorry to hear that the assigned contractor did not meet your expectations.

Jun. 17th, 2019

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Verified Customer

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Corinne M St Louis, MO

Having an older house makes having a home warranty a must. I don't know how we would have paid for some of the repairs that we've needed over the years if they hadn't been covered. We have peace of mind knowing that we are protected from catastrophic damage and repairs. Well worth the investment. Occasionally we have to call more than once to get a technician scheduled, but that is really a problem with individual companies and not the fault of First American. Customer service has been wonderful. I don't think we could live in our house without them. We were not solicited for our business. I researched the best coverage and called them. No phone calls or emails asking us to increase coverage or buy other products. We truly could not be happier.

7 years ago

Reply from First American Home Warranty

Hi Corinne. Thank you for your review!

Jun. 4th, 2019

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Verified Customer

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Kathy Triplett Vicksburg, MS

In the areas related to handling my requests for services, assigning contractors, keeping me updated and every issue related to my service requests... I rate First American at the highest level! However, my only complaint is related to the promotion for referring others to First American. I have referred several customers to First American. However, because the only way that First American tracks referrals is by these individuals following an online link, neither I, nor the other customers were given the benefit rewards of the promotion. Because most new customers are going to opt to call to speak with a representative before they enlist First American’s services, they are not going to utilize the link. I think there should be another way for new customers to tell you who referred them. Otherwise, it gives the appearance that the promotion was never really intended to provide the promised rewards. Because I have been a customer for so long, I do not think this to be the case. However, newer customers might not be convinced.

5 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Apr. 23rd, 2021

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Verified Customer

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Laura Glismann Blue Diamond, NV

I rate my personal contact ROB with 5 stars, and I rate the Plumbing guy VICTOR from Ideal Plumbing with 5 stars. I have to say that the phone service at general customer service needs work. They are lacking comprehensive training. I was on hold too long, one disconnected and did not call back. Chrome would not sign me in, and after changing my password, which I did not want to do, I got signed in on Safari. Once on Safari I could not locate my contract and neither could the gal who helped me on the second phone call. All I could see was a SAMPLE contract. Oh, the CHAT system is useless.

5 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Apr. 23rd, 2021

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Verified Customer

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George Hot Springs Village, AR

All things considered... My only complaint is that the telephone call center personnel do not speak clear English. One would guess that the call center is not a US company and not located in the USA. I would prefer FAHW put Americans to work rather than other countries. My only experience this year took two companies to fix. The first one made three trips and failed to notice that a wire was disconnected. Instead they blamed rodents for eating the insulation. While that did happen, it was not the cause of the problem and they gave up. The second company found a disconnected wire and reconnected it - problem solved. 4 stars only.

5 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Mar. 25th, 2021

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Verified Customer

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Mark Harrison Dickinson, TX

Never had a problem very professional I've always got the work that I need it in a timely matter I've been with them 14 years and I've never once had a bad representative come out and do shoddy work I'm just very pleased my reasoning prepare the warranty is I don't really miss the $65 a month but if something breaks and I have to come up with five or six hundred or a thousand or even more if I didn't have the warranty that would probably be an issue

5 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Feb. 24th, 2021

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Verified Customer

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William H. Burton, Jr. Barstow, CA

It is only because they have been really good to me as their customer. Each and every time that I may have experienced any problems or issues; they were always opened to be of an excellent help and assistance to our household. That‚Äôs why I can honestly say that I would keep them as well as recommend them but most definitely.. I really would keep them with every and I mean all properties that we‚Äôll buy or purchase!

5 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Feb. 24th, 2021

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Verified Customer

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Jeffrey Sakson Los Angeles, CA

Until very recently, I would rate them 5 stars, but their customer service has gone down in the past year. This could be related to the COVID epidemic, but it still is frustrating to have to wait for more than 40 minutes for someone to answer your calls. It's extremely frustrating when you've been waiting for more than 40 minutes and then you get disconnected. My most recent experience, in which I had to have my tankless water heater replaced, would have been fine if the new water heater hadn't stopped working the day after it was installed. The plumber that installed it said it was due to an obstruction in our vents, and because vents aren't covered by our warranty, I had to pay $250 for a vent company to check out our vents to tell us that there was nothing wrong with them. We had to go three days without hot water, and I could not get anyone from First American on the phone to explain the situation. Finally, I was able to get the plumbing company to send someone else to check out the water heater and he was able to fix it. It turns out that the error message on the unit did indicate a problem with our vents, but it was an incorrect error message. 3 days without hot water and $250 for nothing. That's on top of the almost $1000 I had to pay extra for installation of the new water heater because it required some extra work not covered by my warranty. Sheesh.

5 years ago

Reply from First American Home Warranty

Hello, Thank you for your feedback. Have a great day.

Feb. 5th, 2021

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Verified Customer

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Marian Long Galveston, TX

I had a claim on my electric stove. I called the office since it was my 1st claim, they actually took my information and gave me the information on the vendor who was assigned to come to my unit. I received updates on everything that was happening. The vendor was actually able to repair the stove. The vendor was professional, friendly and knew exactly what he needed to do to make the repairs and had parts on his truck. Great experience and service with both the First American Home Warranty and the vendor they used for our repairs.

5 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Feb. 2nd, 2021

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Verified Customer

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Paul Bisel

Our washing machine tore up about a year after we got our warranty. I called First American and they sent a service tech out. He checked it out and checked on parts. Because of the age of the washer parts were no longer available. They replaced it with a new version of the one we had. It only cost us $75.00 just as we were told when we bought the warranty.

5 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Nov. 10th, 2020

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Verified Customer

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Alexandria Lekberg Chesterfield, VA

I love this company! I have been a customer for 9 years. They have great customer service and all my claims can be filed online; which is fast and easy. I have never been rejected for any claim when neighbors using other companies did not get their air conditioners replaced or fixed! They are not perfect! What company is? I have to call in at times when they give me a replacement that doesn’t match my features. They always make it right with a few pictures! They really stand by their customers! They are the best priced out there!

6 years ago Edited March 24, 2022

Reply from First American Home Warranty

Thank you for your feedback. Have a great day.

Sep. 24th, 2020

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Verified Customer

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Ingrid Pierson Auburn, CA

They have excellent service, but on the higher ticket repairs they allow the contractors to charge so many fees that the repair still becomes too costly. Some are BS fees. Like "The county might require that we have to make changes and bring your system to current standards. Therefore, we need to charge an additional $500." and.... 1st AM won't pay for this... or this... Well, they weren't even around for the county inspection to tell them there needed to be changes. I was the one who had to beg for the HVAC company to send the required docs to get the permit signed off. I was there for the repairs and there was no "county permit required" upgrading done. If First American just allows their sub contractors push extra costs on the insured that's not right. Providing the hardware, that 1st AM buys in bulk straight from the manufacturer is great and I commend them on that business strategy)... .But, limiting the replacement coverage to just direct install and hardware costs leaves the insured holding the bag on the balance of the charges, which are pretty steep. On smaller items, their service is great. But, even with the Eagle Premier package which includes all knobs wheels etc... They wouldn't replace my fan knobs when replacing the fan motor, without the worn out knobs in hand. Nowhere in the policy does it state that you have to have the worn out knobs to get them replaced.

7 years ago

Reply from First American Home Warranty

Thank you for your review Ingrid.

Oct. 2nd, 2019

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Verified Customer

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Jolie

As soon as we've had a complaint they've gotten somebody out there to take care of it. They usually get back to us pretty quickly and they do want to know how things are going throughout the entire time. Our oven gave out recently. They had someone come in and check it out. They checked on me every 2-3 days to find out if the part had come on and see if everything has been taken care of.

7 years ago

Reply from First American Home Warranty

Thank you Jolie for your review.

Sep. 18th, 2019

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Verified Customer

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I think they're a good company. I'm in real estate and this one seems to be the best. The people working with you are real good so I've always worked real well with their representatives. Whenever I call them they seem to be very knowledgeable and come out and took care of the problem and did a great job. Very nice and very professional people. They sent someone out same day to fix my dryer drawer.

7 years ago

Reply from First American Home Warranty

Thank you J for your feedback, we appreciate it.

Sep. 18th, 2019

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Verified Customer

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Deborah

It would be nice to call and actually get a person. Things don't always fit in their cookie cutter options so you waste a lot of time going in circles before you finally get ahold of someone. The first 2 times my claims went well and they went through efficiently. This morning I tried to create a service for my AC and they were going to dispatch a company that has very poor ratings. I wanted to cancel so I could get a more refundable vendor and they did help with that. I think they need to vet their vendors. I think they need to do a little bit of research about who they're going to be sending out to their customers homes and if those people have a good reputation.

7 years ago

Reply from First American Home Warranty

Thank you Deborah for your review.

Sep. 18th, 2019

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Verified Customer

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Anonymous Montclair, CA

I have used it a number of times. They got the problems fixed and I haven't had any problems afterwards. They use independent companies that they hire to do different things and most of the time they get it done right away. I'll probably continue to be with them for awhile because I live alone and I can't fix everything myself. I have recommended it to a number of my friends and coworkers already.

7 years ago

Reply from First American Home Warranty

We appreciate your review and thank you for choosing First American.

Aug. 9th, 2019

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Verified Customer

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Patty Morro Bay, CA

It's a great value. I choose to use it on some plumbing issues two weeks ago and they were outstanding, they were very quick and I am a very happy client. I don't like the going to the one eight hundred number because that is a robot and you can't get anybody to talk to. I am constantly emailing my representative or inside people so I can get the service I want. It is difficult to put in a claim on the phone because they're not from America and are hard to understand.

7 years ago

Reply from First American Home Warranty

Thank you Patty for your review.

Jun. 25th, 2019

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Verified Customer

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Donald Gulf Breeze, FL

I've had good experiences the two times that I have used the First American Home Warranty. Just recently I had the soap sanitizer go out and they came over bringing a new sanitizer and installed it and got it back up and running with very little effort. The person that came over to fix the pool was the same one that came over last year and both times he did a good job fixing the whole filter.

7 years ago

Reply from First American Home Warranty

Thank you for taking the time to leave us a review, Donald. We appreciate you and your time.

Jun. 17th, 2019

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Verified Customer

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Donna Rescue, CA

They are right on it. They called me to take care of it. I'm surprised it was extremely fast. I called them and told them that something went out and they had someone out here the next day. First American Warranty kept me informed on what people were coming and if I could make it and it was okay. They were just very informative. I didn't have to do anything but a phone call to let him know. Just keep doing what you're doing. Excellent customer service and it's well worth the fees for the policy.

7 years ago

Reply from First American Home Warranty

Hi Donna. Thank you for taking the time out of your busy day to let us know how we are doing. We appreciate you and your time!

Jun. 17th, 2019

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Verified Customer

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Roy Playa del Rey, CA

Everyone has been very good about getting a repair person here in a timely manner. I've been happy with the people that they send to do the repairs. I needed a dishwasher repair and they ordered the parts and repaired it. It works fine now. I've been happy with the service we've had. We've been with First American for close to twenty five years now.

7 years ago

Reply from First American Home Warranty

Roy, thank you for 25 years of being a loyal customer. We are so happy to hear that your claim went smoothly. We look forward to servicing your next claim.

Jun. 17th, 2019

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Verified Customer

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Anonymous Carmel-by-the-Sea, CA

They actually answer the phone in a timely manner. The fan that was not working so they ordered the part. And it took a little longer because the staffing was sick and they had to reorder the part because it was faulty. It took a little longer than we had anticipated. But I was impressed that they kept calling back and checking in with me because other warranty companies do not do that.

7 years ago

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Verified Customer

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Daniel Littlerock, CA

We've had First American Home Warranty for almost fourteen years when we bought our home. We really enjoyed their service and continue with it. They've always been there. They are good people to help you and they get the job done. About two or three weeks ago our kitchen sink backed up and I called them and they were out the next morning and within fifteen minutes it was unlocked. The company they used was very nice and we haven't had a problem since.

7 years ago

Reply from First American Home Warranty

Hi Daniel. Thank you for your continued business and for taking the time out of your day to leave this review. We appreciate you and look forward to servicing your next claim.

Jun. 17th, 2019

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Verified Customer

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Rodney

They follow up and make sure that everything is taken care of and I like that. We have used it several times and we've been pleased with the service we have gotten. They always come through on getting everything repaired and they follow up afterwards. I wish they had more people that work for them in our areas. We are in Kentucky and sometimes they've sent people from way up in Ohio. If they had more local people to do the work that would be better.

7 years ago

Reply from First American Home Warranty

Thank you for the feedback, Rodney. We are always looking for new contractors to join our network.

Jun. 17th, 2019

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Verified Customer

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Corliss

The last time I called and got assistance. They've been extremely helpful. Last week my A/C unit when out and they were extremely helpful. They explained when they would sent people out and they set up an appointment. The guy came out and explained everything to me step by step detailed and everything. He even showed me if we needed to correct the problem again. Customer service allows us to pay the payment online which is really great and it is very affordable and their sales is very knowledgeable of what is going on and very helpful.

7 years ago

Reply from First American Home Warranty

Thank you for the review, Corliss!

Jun. 17th, 2019

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Verified Customer

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David

We had a couple of stove top repairs. They came and fixed it a couple of times and then decided it was time for a new one so they replaced it. We have had a refrigerator that had to be repaired and they did it. When we have a problem, we call First American and it is handled. They take care of it and follow up with us. If we aren't happy, all we have to do is call you and you handle it.

7 years ago

Reply from First American Home Warranty

Thank you for the feedback, David. We appreciate you.

Jun. 17th, 2019

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Verified Customer

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Tony

The home already had First American Home Warranty and we just continued it because it has definitely helped us with things that have broken. Home Warranty is in contact with us when we have a problem to see if the problem has been resolved and if we're satisfied with how it was resolved. We've used it several times for some kitchen appliances and just recently our garage door opener broke. And they came out to fix it. They're just very prompt and courteous. And it seems to me like they want to know if we were satisfied with what was done.

7 years ago

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Verified Customer

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Sye

They're pretty good. They don't always follow up but you get call backs for appointments and send me an email saying the appointment was made so that's good. One time my air conditioner stopped working and I called and they sent somebody out. He worked on it and I had to call back a few days later because it started leaking. And that was because the technician didn't get the pan set right so I called another company just to verify. The customer service does a pretty good job. They call and give me what I want or what I need and I usually get a confirmation call no later than the next day so that's a good thing for me.

7 years ago

Reply from First American Home Warranty

Thank you for the feedback, Sye.

Jun. 17th, 2019

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Verified Customer

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Anonymous

The technician that handled the problem called us and he kept right on top of it, even though it took longer than we had wished but it wasn't their fault. The person they sent out had difficulty with the space. It wasn't quite big enough for the dishwasher but she was right there the whole time. The lady followed up every day and kept us abreast of what was going on.

7 years ago

Reply from First American Home Warranty

Thank you for the positive feedback. We appreciate you taking the time to let us know how we are doing.

Jun. 17th, 2019

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Verified Customer

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Las Vegas Homes Network

The customer service is very accommodating. Any questions that I had were answered in an honest opinion from them. My water tank had been going out and I had to call. Within the next day we had an appointment and the following day they were able to just replace it. They were very truthful and accomplished it in the time we talked about. First American Home Warranty is a very good and reliable company.

7 years ago

Reply from First American Home Warranty

Thank you for the positive feedback! We are happy to be of service.

Jun. 17th, 2019

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Verified Customer

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Anonymous

I think they do a pretty good job but it's a little bit hard to manage. Often times there's not someone in our area to use for contracting but I think they try to make it work. We had a refrigerator door that would not automatically shut so we called them and it was one of those times that they didn't have someone on contract for that type of refrigerator but they allowed us to use another contractor. And then there was some discussion about what was going to be covered and what not. The confusing part was I couldn't remember which way it went but they kept talking about what wasn't covered and they didn't seem to match very well. My only other comment was that the booklet that was sent to me seems to be a different version from what the customer service person was talking about in terms of things that are covered and not. There's a very lengthy list of things that aren't covered.

7 years ago

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Verified Customer

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Josh

Every time we call, I'm able to get in contact with somebody to help us resolve whatever issue we may have. We had our washer go out on us and they immediately got us connected with a tech to come out and look at it and we were able to fully replace it at no charge to use other than the initial fee to have the tech come out. We haven't had to pay really anything out of pocket and we've had three different expensive repairs done for just thirty five dollars each.

7 years ago

Reply from First American Home Warranty

Thank you for taking the time to leave a review, Josh. We appreciate you and your time.

Jun. 17th, 2019

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Verified Customer

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Gordon

We had a garbage disposal that wasn't working. They came out and the young man that came out didn't know what the garbage disposal was supposed to do and he said that there was nothing wrong with it. So we let it go and a few months later it got bad and I called again and they sent another person out. He said that the garbage disposal wasn't working and he replaced it. He was in and out in thirty minutes and he did an excellent job.

7 years ago

Reply from First American Home Warranty

We are happy to hear you have a new garbage disposal, Gordon. Thank you for taking the time to let us know how your recent claim went.

Jun. 17th, 2019

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Verified Customer

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Mark

I have already recommended it to people. I think their customer service is excellent, every now and again there is a bad connections but often enough it is good. We used it a month ago and they sent a nice gentleman here to check out the washer and it was going to cost more repair than to replace so First American sent use a check and we got a new one. It takes away the hassle of finding a contractor, they do all the legwork.

7 years ago

Reply from First American Home Warranty

Hi Mark. Thank you for your review and for choosing First American!

Jun. 3rd, 2019

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Verified Customer

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Anonymous North Fort Myers, FL

It was in the closing paperwork for my house and I have kept it up past the year in case there is something wrong. If something is wrong, I can go online and order it and they fix the problem. They did everything they needed to do and kept me informed by calling. When I used the warranty on the garbage disposal, they sent a plumber and he fixed it. They come promptly, by the next day, and it works out. The plumbing service they sent when the garbage disposal wasn't working was friendly and showed my son how to fix it if it happened again, which was really good.

7 years ago

Reply from First American Home Warranty

Thank you for your review.

Jun. 4th, 2019

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Verified Customer

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Pam

When we call, they get someone out here pretty quick and we've used them several times and everything's gone pretty good. We have a washing machine that was messed up and we called them out and they fixed it, but not it's messed up again and they're having to come back out again. They do everything they say they're going to do and we've been very happy with them so far. They do everything in a very timely manner and all the employees are very nice and get done what we need them to get done.

7 years ago

Reply from First American Home Warranty

Thank you Pam for your review.

May. 29th, 2019

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Verified Customer

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Irma

I haven't had any issues when filing requests and stuff. I had to file a claim for my garbage disposal but then I ended up fixing the problem myself. Something else then was wrong with it and the company came and they were in and out in like 15 minutes and there were no issues. I've had a home warranty company before and I did not like them. I would call and make a claim and they would say it was covered and then they would send me a bill and say that it wasn't covered. So I didn't want to get another warranty but so far so good.

7 years ago

Reply from First American Home Warranty

Hi Irma. We appreciate your feedback and thank you for choosing for First American.

May. 29th, 2019

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Verified Customer

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Donna

They have been absolutely amazing. They were able to quickly respond to calls and the contractors that they use are absolutely fabulous. My washer went out and they went ahead and replaced it. Then my dryer died and they replaced it. And my water heater went out and they placed it. They immediately came out and they've done a lot for us. They respond quickly and their contractors respond quickly. I would recommend First American Home Warranty to almost anybody who buys a house. They're in great hands.

7 years ago

Reply from First American Home Warranty

Thank you Donna for taking the time to provide us with your review. We are glad to hear your appliances and water heater were replaced. We look forward to servicing you again in the future.

May. 29th, 2019

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Verified Customer

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Elisa

They were prompt and answered my questions, they send somebody right away which was very helpful. I had to use my warranty a few times actually. We just purchased a home and realized that the dishwasher door wasn't latching properly and the ice maker on our fridge wasn't making ice. The plumber had broken one of the valves into it. They are reasonable, friendly, and hardworking. All the things that I would want in the company to service my home. Keep up the great work.

7 years ago

Reply from First American Home Warranty

Elisa, thank you for taking the time to provide us with your review. We appreciate it.

May. 29th, 2019

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Verified Customer

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Anne

When the first contract for a repair person did not work out, they imemdiately found another store. I had a refrigerator icemake issue where the water was going all over the inside of the freezer causing stalactites and stalagmites and First American found a vendor to come out and fix the problem but the vendor could not come out for two weeks and when I said that wasn't accetable, First American found another source immediately. They responsed immediately to the concern that I had.

7 years ago

Reply from First American Home Warranty

Hi Anne. We appreciate your review. Thank you.

May. 29th, 2019

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Verified Customer

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Anonymous

I wanted the double locks changed on the house and they were out there the next day. The person that did it was very cordial and explained what he was doing and the options that I had when there was an extra cost. It was a good experience all around. It was easy to schedule an appointment and I didn't have to wait and extended period of time. Sometimes it can be kind of confusing getting on the correct website and a lot of times you end up on the site for a home warranty search engine instead of the one where you want to get the service.

7 years ago

Reply from First American Home Warranty

Hello. We appreciate your feedback and thank you for choosing First American.

May. 29th, 2019

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Verified Customer

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Julianna

Whenever I had a claim, they came pretty fast and they work fast. Another company took forever to get somebody here and they didn't know what they were doing. First American has people that come and fix things and they know what they're doing. I think for my it's most important. I had a plumbing issue and I called First American to put the claim in and they came and fixed it. They always come and professionally fix things and you don't have to think about it.

7 years ago

Reply from First American Home Warranty

Hi Julianna. Thank you for your review.

May. 29th, 2019

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Verified Customer

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Karla

They are always friendly and overall, I recommend First American. I used it to replace my heater and everything went very well. Everyone is knowledgeable and they have folks from companies in the area that were professional and got the job done quickly. I hope that the service call doesn't keep increasing. Right now it's 70 dollars a call and I hope that it doesn't increase anytime.

7 years ago

Reply from First American Home Warranty

Hi Karla. We appreciate your feedback, thank you.

May. 29th, 2019

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Verified Customer

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Joyce

We've had a couple of claims and they've been very responsible and quick. There was a couple of issues when we first bought the house. A couple of weeks in, the furnace and heating air conditioning went out and we called them and they sent somebody out to replace the unit so it it took about a week or so. Unfortunately, the contractor that they hired to do it everything talked about buying a new thermostat for three hundred and some dollars and come to find out it was only about thirty dollards and it was the wrong one for the unit. And it wasn't working and we ended up paying like two thousand dollars. We had some other people come out and they were the ones that actually found the issue and told me some of the issues and they got it fixed working great. When I called First American, the first contractor they sent out to us was not reputable and they just basically said too bad, we can't do anything about it.

7 years ago

Reply from First American Home Warranty

Hi Joyce. Thank you for the review. We look forward to servicing you again in the future.

May. 29th, 2019

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Verified Customer

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Dennis

I had a problem with the refrigerator ice maker which was part of my warranty package. I called and they sent somebody to me within twenty four hours and they were not able to perform the job on that particular brand of product but they called within the twenty four hour window and First American Warranty found a second vendor and they called and were very prompt. They kept me informed the entire way so the customer service was excellent. They exceeded my expectations.

7 years ago

Reply from First American Home Warranty

Thank you Dennis for your feedback.

May. 29th, 2019

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Verified Customer

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Bill

I found them to be very understanding and very willing to communicate and discuss whatever needs I had and helped me through my situation. I was experiencing difficulties with appliances and they responded by sending the proper people out to diagnose and help resolve the problem or have the product replaced if it was beyond repair. I believe they set some very high standards for other home warranty companies. We've never been disapointed and we feel like they are fair and their pricing is good. We as a family trust Frist American completely.

7 years ago

Reply from First American Home Warranty

Bill, Thank you for putting your trust in us. We are pleased to hear your concerns have been resolved.

Oct. 19th, 2021

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Verified Customer

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Danyl

When I did start to open my first file, they were going to find me plumber within an allotted amount of time. When that time came, I got an email saying I needed to find my own contractor. I had plumbing backing up, and it was an emergency. I am giving 4 stars because they refunded my deposit because I ended up canceling the order because it was cheaper than I had feared. They were very helpful for that resolution.

4 years ago

Reply from First American Home Warranty

Danyl, We appreciate you taking the time to share your review with us! It is great to know we were able to assist in having your issues resolved.

Apr. 14th, 2022