Name: Choice Home Warranty
Rating: 3.8

check_circle

Verified Customer

star star_border star_border star_border star_border

Anonymous Marana, AZ

I would never recommend them. I am only still with them because if I change plans the price goes up considerable. Service calls would go from forty five dollars to seventy five dollars. The policy is good but what they cover is bad. Customer service is unresponsive. I am putting in a claim right now and I haven’t heard from them in five weeks. The response time is terrible. I called and they said somebody would call within 24 hours and I still haven’t heard back.I called them for the pool and they sent out a guy who didn’t bring his tools and it took him three days to come out. He only diagnosed the problem and he was asking me questions about my pool equipment and I was like you are the repair guy not me. They don’t seem to care. They get the cheapest possible.

6 years ago

Reply from Choice Home Warranty

We regret to hear your frustration. We would like the opportunity to provide you with a satisfactory resolution for you. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.

Jun. 26th, 2020

check_circle

Verified Customer

star star star star star

Shekar Cumming, GA

Choice was recommended by on of my cousins. I am happy with them as a customer. My claims were successfully completed without having an issue. They fixed it the next day.

6 years ago

check_circle

Verified Customer

star star star star star

Herbert Clinton, MD

They are very proactive and interactive. They communicate well and have lived up to everything they claim to be able to do for us. Very reliable thus far.

6 years ago

check_circle

Verified Customer

star star star star star

Pauline Hyattsville, MD

I like the commercial that came out with George Foreman. I like the service too. My dryer want heating and the washing machine was making a lot of noise and they fixed it.

6 years ago

check_circle

Verified Customer

star star star star_border star_border

Gary Arlington, TX

They keep finding excuses why they don’t cover things. For the pool heater, we had an extra coverage for a pool, and they said they wouldn’t cover it. Also they tend to bandaid things together instead of fixing things permanently.

6 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. We encourage all of our customers to review their coverage. It may also be found on the Choice Home Warranty website, under User Agreement.

Jun. 26th, 2020

check_circle

Verified Customer

star star star star star

Anonymous Cypress, TX

Seem to be trustworthy because they are professional and provided goo service. My refrigerator was repaired to my satisfaction and that technician was also very professional.

6 years ago

check_circle

Verified Customer

star star star star star

Vincent Jacksonville, FL

I came with the house when we bought it and it is an exceptional service. They are quick to respond, they come out within a couple of hours to fix the problem.

6 years ago

check_circle

Verified Customer

star star star star star_border

John Middletown, DE

One time I needed it for my garbage disposal and they took care of it and my air conditioning and they took care of that but not my hot water tank, they said it was not covered, I wasn’t pleased with that.

6 years ago

check_circle

Verified Customer

star star star star_border star_border

Ralph Red Oak, TX

We used it a month ago and they put a new part in the stove and it broke again yesterday so they came back out to do it again and even though the repairman was the one who caused the problem, they would not replace the unit so I am a little upset.

6 years ago

check_circle

Verified Customer

star star star star star

Gwendoly Smyrna, DE

One time they sent someone out and he did a very good job and I appreciate that. I haven’t had any problems with the company so I am satisfied with them.

6 years ago

check_circle

Verified Customer

star star star star_border star_border

Lee And Patricia Aurora, IL

Customer service doesn’t follow through and they don’t cover what they say they are going to cover. I have a microwave/ convention oven combo and they said they were going to replace it but they were only going to give me $169 for it and it cost me over $800. They only pay for the cheapest one. I have had them for over 2 years.

6 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Jun. 26th, 2020

check_circle

Verified Customer

star star star star_border star_border

Adiba East Brunswick, NJ

Sometimes it is good, sometimes it is not so good. It totally depends on the service they send. Sometimes there is a service person that is not too good and I have to get in touch with somebody else. It is very cheap, that is why I took it and I have used it several times when furnace is not working.

6 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by some of our technicians. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Jun. 26th, 2020

check_circle

Verified Customer

star star star star star

Govinda And Dibya Cincinnati, OH

Affordable and so far my experience has been good. My garbage disposal was not working and I made an appointment and they just on the right time and fixed it, so I was happy.

6 years ago

check_circle

Verified Customer

star star star star star

Chris San Antonio, TX

They get the job done. We had a problem with our kitchen sink, it was backed up, so I called in and they got a plumbing company out here pretty quick. I was satisfied.

6 years ago

check_circle

Verified Customer

star star star star star

Anonymous Gilbert, AZ

You do everything yourself online. It’s pretty easy. I submit a claim and I get a phone call the next day with an appointment. I don’t have any complaints so far.

6 years ago

check_circle

Verified Customer

star star star star_border star_border

Buddy Mentor, OH

I like the price but there are a lot of hidden gems in their ad that don’t add up. I am not satisfied with some of the things they do. I needed a new washing machine and didn’t give me enough money to cover it and I needed a new hot water tank and they didn’t cover it.

6 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Jun. 26th, 2020

check_circle

Verified Customer

star star star star star_border

Gerald Brahinsky Irving, TX

Even though they have raised their rates recently , their rates remain below those of most other warranty companies. Their speed, service, and trustworthiness are all excellent.

6 years ago

check_circle

Verified Customer

star star star star star_border

Linda Benton Wells, TX

I barely even remembered I had the coverage. I paid $60 to have them "fix" my dishwasher. Not such a great big deal. I thought the guys were nice. I was glad I had the option to call them.

6 years ago

check_circle

Verified Customer

star star star star star_border

FRANKLIN VEGA Pearland, TX

First tech that went to fix fridge didn't do anything he said it was normal fof fridge to do loud noises. Has to make repairs myself. Motor fan needed to be replaced. All other techs were great.

6 years ago

check_circle

Verified Customer

star star star star star

D. Webb Willingboro, NJ

The experience that I have had with choice home warranty has been great. Very professional people. They kept me abreast from beginning to the very end up to the tech arrival.

6 years ago

check_circle

Verified Customer

star star star star star

Mandy Mount Pleasant, SC

I've always had good experiences. I had a problem with the dishwasher and they came out and replaced the motor. All their repair people have been very professional.

6 years ago

check_circle

Verified Customer

star star star star star_border

Miguel Newport News, VA

They offer a lot of valuable options for home repairs. One of my stove top burners wasn't working and I was able to use Choice Home Warranty to get that situation straightened out to my wife's satisfaction.

6 years ago

check_circle

Verified Customer

star star star star star

Anonymous Converse, TX

It was pretty easy to do it online. One time we had a leak and they said it would take a couple of days to get to it so we went ahead and paid out of pocket.

6 years ago

check_circle

Verified Customer

star star star star star_border

Erich Fort Mill, SC

My case was not assigned to someone. It's been 48 hours after and the website says that someone will be assigned and sent an email. Most of the time things have gone well. This last time did not go so well.

6 years ago

check_circle

Verified Customer

star star star star star

Gail Page, AZ

Good personal contact and quickness of response on claims. I placed a claim and got a technician in two days and he was out immediately to fix the problem.

6 years ago

check_circle

Verified Customer

star star star star_border star_border

Don And Diane Palm Bay, FL

I think the acutal deductible or the cost of visit should b e lower than $60 considering the cost for the entire service that's provided. It should be half that. We needed to use it for our septic tank and for our toilet and we have a 91 year old here and we had to wait 5 days for them to call. They make appointments, but they're not immediate.

6 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Jun. 3rd, 2020

check_circle

Verified Customer

star star star star star

Bee Atlanta, GA

Ply help me check that my Rebursement check from Apr (gas stove) $380 from Lowe’s have not received yet! Called about 10 days ago to CHW, still not receive! Please help!

6 years ago Edited October 8, 2021

check_circle

Verified Customer

star star star star star

David Fort Mohave, AZ

They have come a couple of times and have always resolved my issues. They come right away and don't dilly dally with you. They are fair and take care of me.

6 years ago

check_circle

Verified Customer

star star star star star_border

Sammie Houston, TX

They have a good attitude in completing whatever the problem is. There was a couple of times they didn't fulfill, but after I callled them again and discussed the matter with them, they fulfilled everything.

6 years ago

check_circle

Verified Customer

star star star star star

Betty Birmingham, AL

I had an issue with my air conditioner. They called me the next day and even set up the company to come out on Monday, because I had to get it done on Monday.

6 years ago

check_circle

Verified Customer

star star star star_border star_border

Cindy Rogers, AR

Customer service has answered my questions when I've called them. I've used it twice, one for my air conditioner and it would have cost me $3000 out of pokect, which I can't afford. That's why I got this insurance so I'm not real happy with that and I'm strongly considering changing companies.

6 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage. It may also be found on the Choice Home Warranty website under User Agreement.

Jun. 3rd, 2020

check_circle

Verified Customer

star star star star_border star_border

David Boca Raton, FL

My washing machine wasn't working properly and I called twice. The guy came out and twice he couldn't fix it so they have to send another guy and I had to pay another $45 so I paid $90. And the second guy he can't fix so they wouldn't give me the full value of the washing machine. They only gave me $299 and the washing machine cost me $700.

6 years ago

check_circle

Verified Customer

star star star star star

Anonymous

They are highly responsive and considerate. Just this past week I had a broken garage door and they found a great garage door company who came quickly, repaired quickly and got it all done at a great value. More people should use it.

6 years ago Edited September 14, 2021

check_circle

Verified Customer

star star star star_border star_border

Robert Barrett

Up until this claim they have done a good job. This claim was handled poorly and no repair person ever contacted me so I called and did it my self. Now I have to figure out a way to get remimbursed for my service call. I was never contacted and told that they had no one in my area.

6 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the services we provided. We are committed to providing a positive customer experience please contact us directly at 1.888.531.5403.

May. 26th, 2020

check_circle

Verified Customer

star star star star star

Lisa Brown

I have had this warranty for about 3 years and have always gotten prompt,friendly service. I have recommended this company to several of my friends!!!!

6 years ago

check_circle

Verified Customer

star star star star_border star_border

gordon poe

they dont cover much in their warranty. Plus they don't explain there coverage when they sell it to you. They say we cover everything like dishwasher, water heater etc... what they mean is they cover PART OF THOSE UNITS not ALL parts.

6 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the services we provided. We are committed to providing a positive customer experience therefore, we appreciate your feedback.

May. 26th, 2020

check_circle

Verified Customer

star star star star star

Milka paulino-rosario

Fast services, my dryer didn't want to heat and I did a claim online they got in contact with me within minutes of my claim next day rapir man was in my house fixing it

6 years ago

check_circle

Verified Customer

star star star star star

William

One of my washers went out and I called them and they did a great job and the cost is only the cost of the service call.They did a good job and it works on a timely basis.

6 years ago

check_circle

Verified Customer

star star star_border star_border star_border

Stephanie Alexander &

You have to argue with them to get everything done. My refrigerator ice maker in the door went out. It wasn't the ice maker thing, it was the mechanical device in the door that would not open the door to let the ice out, which was not connected to the ice machine and they didn't want to pay for it. It took me over a month to get them to do it. I'm not very pleased with our choice home warranty at all.

6 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.

Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.

Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage.

May. 22nd, 2020

check_circle

Verified Customer

star star star star star

Duane & Lisa

They responded quickly and resolved the problem. I had a refrigerator problem and they came out and inspected it and serviced it and everything's working fine.

6 years ago

check_circle

Verified Customer

star star star star_border star_border

Marlene

We used them for a dishwasher and they came out and it was fine. We used it for our air conditioner last year and the guy that came out didn't fix the unit so they had to send somebody else back out. It's very incovenient. They don't cover some of the things that need to be covered and the contractors they sent out weren't qualified to be here.

6 years ago

check_circle

Verified Customer

star star star star star

Adina

The technician that came out was very informative, detail oriented, and he completed the job successfully. Customer service is puntual and responsive to your actual needs.

6 years ago

check_circle

Verified Customer

star star star star_border star_border

Mike

It's a hassle to get paid. I had to replace something with a problem with the septic system and they wouldn't pay because they said it was detachable. They ended up paying a courtesy payment of five hundred and they still did not pay like the warranty is supposed to pay.

6 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the services we provided. We are committed to providing a positive customer experience therefore, we appreciate your feedback.

May. 22nd, 2020

check_circle

Verified Customer

star star star star star_border

William And Sally

It was recommended to us by our realtor. We had the locks changed because we moved itno a new house. The only thing was with pushing of keys, more of a salesman, he tried to sell us some stuff.

6 years ago

check_circle

Verified Customer

star star star star_border star_border

Russell

They're pretty good. I called them for the last two or three weeks. Nobody showed. I was trying to call them today to let them know that this is the second or third time nobody showed up or called. When you get people out it's real good. It's been real good until lately.

6 years ago

Reply from Choice Home Warranty

Thank you for your feedback Russell.

May. 21st, 2020

check_circle

Verified Customer

star star star star star

Kevin

I just recently had to use it. I had a ceiling fan making a noise and the repair guy they sent out fixed it in no problem. Good customer service. Good price.

6 years ago

check_circle

Verified Customer

star star star star star

Wesley

My dryer went out and he came and fixed my dryer. A piece needed to be ordered, they ordered, came back, and fixed it. They were friendly and explained everything.

6 years ago

check_circle

Verified Customer

star star star star star

Mohamed Mazen

The microwave broke and they sent me money for the replacement in 3 days because it's cheaper than fixing it. They are always prompt, very convenient, and reliable.

6 years ago

check_circle

Verified Customer

star star star star star

Sharon

They do a good job. They're very attentive. I had plumbing issues and they dispatched the company out and the company took care of it the next day. It's a good price.

6 years ago

check_circle

Verified Customer

star star star star star

Veronda And Ryan

I've used it recently and they came out to stop a leak in sink and they came out and fixed like the next day. They always do things in a timely manner.

6 years ago