Name: Choice Home Warranty
Rating: 3.8

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Anonymous Memphis, TN

I needed to use the warranty about a washing machine. I called them and said hold off. I called them and said, no come back. I said I couldnÕt' be there that time and I called them back and they had to re-task. We got a new ticket and it was just sort of a hassle. Choice Home Warranty was very limited returning phone calls. I'm sure the coronavirus has something to do with it, but it was still difficult. There was miscommunication.

6 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Jun. 3rd, 2020

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Joesph Henderson, NV

Great service. I had an air condition problem. Got a call back immediately to schedule. My technician was on time, came out a few days later to take care of the issue. Service was immediate.

6 years ago

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Anonymous Glendale, AZ

I used it to repair my ceiling fan bu tthey decided to replace it. I had a 5 blade and remote control. They replaced it with a little dinky thing that has 4 blades, three lights, and no remote control. I would have paid the difference but I wasnÕt given a choice.

6 years ago

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Nancy Henderson, NV

They are really quick to get my service scheduled. Last time I used it, I think it was my dryer. They had somebody out the next day or two and it was pretty quick and that was good.

6 years ago

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Martin D And Kathleen C Loudon, TN

We had an outside faucet go bad. We called and a plumber was scheduled in a reasonable amount of time and they came and did the work so everything worked out fine. Sometimes it takes time for them to figure out what they're going to do, but for the most part they've proved to be reliable.

6 years ago

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Jerry And Marlene New Port Richey, FL

We called them for a plumbing issue and they gave us a date of three days later and it was an emergency and we thought we would hear back from them sooner but they did call us maybe a day earlier. They always do good quality work.

6 years ago

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Joseph Gulfport, MS

They've been pretty consistent. One time we had a problem with the washer and the gentleman that came out to do it was not very professional. They did send somebody up at a lter date, but the first guy was not a good guy.

6 years ago

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KmJoyce Saulsbury

Fast and easy claim results. I have had CHW for many years for several homes and don't know what I woulddo without them. They take some of the stress out of buying a home. Don't buy ahome without them.

6 years ago

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Granny

When we first started this service several years ago, the pool repair person was lousy but that has gotten much better but the repair are given less leeway on how & when to repair or replace so it takes longer. A refrigerator repair is really only the motor or the coolant & I was informed my refrigerator was considered a leak & any repair or replacement was denied. NOT HAPPY! Because in my opinion that means a refrigerator is basically not covered. I called another warranty to find out if that was covered & it was so I purchased their service.

6 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the services we provided. We are committed to providing a positive customer experience therefore, we appreciate your feedback.

May. 26th, 2020

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Barry

The contractors they have are very good. I needed to use my warranty about two weeks ago for air conditioning repair and they were there the next day and fixed it right away. Response time is always good.

6 years ago

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Robert

I had a problem with my furnace not working correctly and I opened the claim in the morning and by the afternoon somebody had come out to look at it. I've been responded to within twenty-four hours.

6 years ago

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Alvin

Very friendly people. I've had several things done with air conditioning and microwave and they've always done good work. I had a stopped up sink and they came out the next day.

6 years ago

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Cheryl

They were pretty responsive in getting my requestion and getting it scheduled in a timely manner. Sometimes you can't get ahold of folks when you need them but overall I would say good.

6 years ago

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Gwendolyn

When I contacted them about a problem, they responded immediately and it didn't take him long to come over. Less than a day. They gave me professional service and the people were very polite and courteous.

6 years ago

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Carol

My washer clogged up and I had to call somebody to have them come out. The service people have been very courteous and know what they're doing. If I had a problem, they were quick to respond.

6 years ago

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Judith

I used it just recently and I'm eighty years old and the person who came did not have a mask so I gave him one and he wore it nice. Whenever I've called for anything to be done, they get on it right away.

6 years ago

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Raymond

I have used it for my dishwasher four different times to get someone to come out to fix it but now it's perfect. They've always gotten back in touch with me whenever I needed them.

6 years ago

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Eloyce

We've had garage door problems and they've come out and fixed it. I probably only had one bad experience with customer support. Most of the time when I call I get what I need within a day or two and I appreciate that.

6 years ago

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Claiborne

I had my HVAC go down and I called and they sent the repairman. He came quickly and repaired my HVAC perfectly. Every technician has been very well trained and always prompt and very nice. I would recommend it highly.

6 years ago

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Raymond

I like the portal, it's very user friendly. My sump pump went out and I filed the claim through the website and within a few hours they had a company selected and they scheduled an appointment to come out the following day.

6 years ago

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Robert

Response time was excellent and actually got me a service guy out here quicker than I would expect. Diagnose properly, fixed it, and we were back in shape again so that's what we pay for.

6 years ago

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Sherrie

I used it a couple of times for a furnace and they're right out. I get notified usually within a day and they're out within the day or the next. They offer a little bit more than other companies do.

6 years ago

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Sean Genefier

They always answer your call and always available. During plumbing issues, I called choice and the ysent out a plumber out to check my water heater to put a pipe coupling on it ot prevent carbon monoxide within the home. The work is done effectively and accurately and you don't have to call them back.

6 years ago

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Dwight

I asked for a water heater issue and the feedback I got was it wasn't covered under the warranty and I don't understand why because my understanding was if it can't be repaired it would be replaced. I needed a different department and they came on time for the work and I was very satisifed with that.

6 years ago

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Anonymous

We recently needed to use it on our dishwasher. IT was not santizing anymore. The gentleman came when he was supposed to and he fixed the dishwasher promptly and totally satisfied.

6 years ago

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Diane

I've used it several times. The first time that I treid to use the warranty my septic system needed to be empited so I called them and they sent seomeone out and then the person they sent out I guess didn't actually do the thing for my system so the $200 that was allocated for it and they did not reimburse me that. Something came up and the pool pump stopped working and I can't find anyone so I neded up having to get someone out here myself.

6 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the services we provided. We are committed to providing a positive customer experience therefore, we appreciate your feedback.

May. 20th, 2020

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Linda

I've used it twice, both electrical. The first time I called, they wouldn't cover it and wouldn't give me a reason for it. The second time I called they did cover it for a different part. You don't know what they're going to cover and what they don't.

6 years ago

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Margaret

They did not cover my air conditioner, which was very misleading and there was nothing in the contract that says that part shouldn't have been covered so I was out of pocket a lot of money that Choice should have covered. For the most part, they cover small items, but there's big ticket items that they don't seem to cover and they don't tell you that.

6 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the services we provided. We are committed to providing a positive customer experience therefore, we appreciate your feedback.

May. 19th, 2020

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Marcia

I needed to use it for my plumbing and they set me up with a plumber and sent him out and he took care of the problem. I was very pleased with the service. They answered all my questions.

6 years ago

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Diane

I've only had to use it twice but both times they were right there for me and had someone out here who is knowledgeable and did the repairs that I needed. They have great customer service.

6 years ago

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Marty

Had a warranty claim on the AC. It was gonna be almost five days for them to come out. Ended up being a company that they dispatched came out two days early and fixed it. Very economical.

6 years ago

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Kathy

I put an online request in for service probably around 11AM and I had an appointment scheduled by 2pm. Somebody was here at 4PM. It was really quick. It did take 10 days to get new parts to my microwave

6 years ago

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Eugene

They did a good job. They get here right away when there's a proplem. It was a pretty good deal when I got it. They did a nice job, even though they didn't cover everything I thought it would.

6 years ago

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Todd

Never had an issue with customer service at all. We've always had repairmen come out and fix the problem. The last repairman to come to my house and fix my fridge was thourough. Choice Home Warranty is the best price.

6 years ago

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Alexandra

It's been very efficient and easy to make a claim. The service guy that I have that is coming back to my house to service my fridge has been great. He's been knowledgeable and easy to work with.

6 years ago

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Ophelia

It's a reasonable price. I called and I didn't have a long waiting period to get him on the phone and no long waiting time for him to get somebody out here to stop the problem.

6 years ago

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Doris

I've used my warranty twice this year. My microwave went out and they insisted they couldn't fix it. They gave me a check. They've been wonderful with me and the people who come to my house they've been really nice.

6 years ago

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Don

I needed to use my warranty and this was on a Tuesday. I called it in and they told me somebody would be out late Thursday, but actually the person contacted me because he was in the neighborhood and we actually got it done the next morning. Everything happened in a timely manner.

6 years ago

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Chelsea

I would say make sure you read all the fine print because I was not aware that you guys, all the service calls get taken out of some total. So I wanted to cancel my warranty and I couldn't because they told me that because of the service calls I've had, I would actually owe them money or something, which is totally twisted. Once claim was for a dishwasher and we found out that the garbage disposal was wrong too so I called you guys and wanted to ad it to the dishwasher claim and the company that I was referred to did not answer any of my calls, texts, or emails for four or five days. Then they said they were going to set up an appointment and they didn't call and it was just mass confusion. I ended up paying out of pocket just to get it done.

6 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.

Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.

Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage.

Apr. 22nd, 2020

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Marcell

Every time I call, I get good service. Good contractors and the job is compete. I don't have to call for a second time. It's not complicated at all. The people are friendly and they make you comfortable.

6 years ago

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Anonymous

My sump pump failed and I called them and they came within a day and replaced it there. They did a good job and even took the extra effort to make sure it fit and worked. It was responsive to my needs.

6 years ago

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Shara

They have the lower copay. There was a time I had to use my warranty to have my sink repaired. It was leaking and they sent out a person to do that work and the person had to go back out and get authorization or confirmation that it was okay to do the work. For some reason, the plumber said he wasn't going to be approved but Choice approved it.

6 years ago

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Brad

The last time we needed it our oven had stopped heating and they quickly set up an appointment and the guy who came to fix it was great. He was very courteous and he knew what he was doing and he had the heater element on his truck so it was fixed very first visit.

6 years ago

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Joyce

A couple of days ago, during the pandemic, I called them thinking that they wouldn't get me in for a couple of weeks. The guy came out, I called on a Sunday, he came right out Monday and I was satisfied.

6 years ago

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Muriel

The service reps are always courteous and eager to help me find someone I need. I had a water shut off valve and I needed a plumber really quick and they sent one out within a couple hours

6 years ago

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Anonymous

Needed to use the warranty for a small leak between my dishwasher is saying the plumber came out diagnosed the issue service see and then never came back to actually fix it I let the home warranty know via an email and then I hired another repairman to fix it but I've never attempted to what's that thank you for get my money back from the warranty for the the service that I had to pay for they were they never responded to my email.

6 years ago

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Anonymous New Ellenton, SC

I was having difficulty and you had a plumber come out and find out what was going on. Everything was fixed and taken care of. They have been a good, reliable home warranty company.

6 years ago

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Dorothy Younker

prompt next day service. serviceman was very polite and knew immediately what the problem was with our dryer. He drove about 75 miles to our house and was here when he said he would be.

6 years ago

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Pat Ljungquist

Very professional. Came the next day to fix washing machine. Needed to order parts, had them the next day. Great work took about an hour to fix. Cleaned up after himself which is always appreciated.

6 years ago

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Deb Pfefferkorn

The plumber and ac guys did not fix problem to my satisfaction I think due to your rule however the appliance company you sent to me several times, Mike Check Appliance, I would recommend wholeheartedly as they were consistently EXCELLENT!

6 years ago