Name: Choice Home Warranty
Rating: 3.8

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Whitney Brown Concord, NC

Getting repairs and replacements covered are too difficult and the process to get things fixed is terrible.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Dec. 16th, 2021

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Bijoy Cordova, TN

Last time Fred did good job fromXpert A/C

4 years ago

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Babatunde Bello Aurora, CO

Digital engagement. Respectful contractor

4 years ago

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JoAnn Leleux New Iberia, LA

It has been two weeks and I haven't heard from them and my product is still broke

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Dec. 16th, 2021

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Burt Benjamin

My issue is not resolved so o paid for nothing

4 years ago Edited December 14, 2021

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Dec. 15th, 2021

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Deb

They never followed up with a dishwasher repair. It's been over a month

4 years ago Edited December 14, 2021

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Fariba Laurel, MD

They are lyres. They don't cover whatever they promised on contract. You have to fight to them work for you.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.

Dec. 16th, 2021

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Jim Starnes Henderson, NV

Excellent response time and repair companies

4 years ago

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Rama Frisco, TX

It is a fraudulent company, no matter what they will tell you, your repair does not come under normal wear and tear.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage

Dec. 16th, 2021

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Darlene Melton Townsend, TN

Horrible service-only their techs & they want the cheapest thing possible even when the tech says to buy a new item

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Dec. 14th, 2021

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Barbara Roush Rush, CO

Good people, good service, friendly, and very competent.

4 years ago

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Shelley Ambule Tucson, AZ

Everyone i deal with is professional and kind.

4 years ago

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Ali Gharib Potomac, MD

Not that great of a warranty. Seems like choice looks for every which way not to pay us.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
We encourage all of our customers to review their coverage.

Dec. 15th, 2021

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Edward3 Bloom Greenwood, IN

They push the envelope past reason to deny claims. Also, their appeal process for a denied claim is unresponsive.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.

Dec. 10th, 2021

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d raffi Phoenix, AZ

sometimes it takes a few days to get an answer

4 years ago

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Judy McKnight Seymour, TN

It took 1 month to fix ref/ freezer. Lost a lot of food during that time

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Dec. 10th, 2021

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Theresa Gibbons Mobile, AL

My first experience placing a claim was horrible! Second one was great.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Dec. 10th, 2021

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Judith Lavell Rock Island, IL

Person to fix toilet never showed up or called, I called him twice.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Nov. 24th, 2021

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Gene Reyes Kenner, LA

Very efficient and sent true experienced worker

4 years ago

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Georgia Wise Springfield, OH

Little upset with no notice of price change

4 years ago

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L. Morris Washington, DC

Reliable service. Quick appointments. Customer Service.

4 years ago

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Ray Cronin Fort Mill, SC

They are efficient and follow through on the claim.

4 years ago

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Cindy Webb Jacksonville Beach, FL

Too many bad excuses on why they wouldnt pay for replacement or repairs

4 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.

Nov. 24th, 2021

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Harvey Gorrell Willingboro, NJ

My expectations were not met. Cost exceeded the original fee. HG.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Nov. 18th, 2021

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Mathews Chattanooga, TN

Still waiting on a response to a claim. It's been a while ü§î

4 years ago

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Robert Drucker Parker, CO

Good response and follow up via text and email

4 years ago

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Robert marsico Akron, OH

They screwed me on a dishwasher claim. Said the I broke it when the repair guy said it was normal wear and tear

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.
In a recent review of your claim, our records show that we have provided you with a satisfactory resolution, in which we are glad to report that you have accepted.

Nov. 18th, 2021

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Gerald Houston, TX

It seems to be good for us. The coverage is good. I had to use it for my refrigerator just last week. It was not freezing. We had to have the compressor and other things replaced. It is now working fine. The man didn’t really clean up after himself and left a little burn on our linoleum. I am still waiting for someone to fix the ice maker.

4 years ago Edited November 16, 2021

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Anonymous Downers Grove, IL

Customer service is pretty prompt and pretty good the three times I’ve used them though not always. There was one instant when I was told they could not take care of my leak after the plumber came. I had to get the water turned off and all kinds of things. That was pretty poor service. I do think sixty five dollars for a visit is pretty high.

4 years ago Edited November 16, 2021

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James Ferrenburg Las Vegas, NV

The list of excluded items is a bit too much to rate any higher than a 3.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
We encourage all of our customers to review their coverage.

Nov. 16th, 2021

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Claudia Langton Delray Beach, FL

No issues so far. Had two people purchase policies so far

4 years ago

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Joe O'Fria Downingtown, PA

First claim was taken care of immediately

4 years ago

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Michael G Ritzel Ottawa, KS

I have had two major repair items a furnace and a clothes dryer both were handled to my satisfaction.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your positive feedback. We have shared your positive feedback to the Customer .
We hope you will take a moment to update your star-rating to reflect your positive experience.

Nov. 11th, 2021

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David Barnes Fort Worth, TX

One of my claims was completed 100% but my other claim was a total disaster.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Nov. 11th, 2021

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Mrsd Columbus, OH

They say the will replace your appliances they opt to made an offer instead

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Nov. 11th, 2021

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Olga Rivera Kyle, TX

They use the most inferior products when replacing certain parts

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Nov. 10th, 2021

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Donald Thelen Myrtle Beach, SC

Too often I pay the fee and then am turned down for simple bath and electrical problems

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Nov. 4th, 2021

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Jerri Green Valley, AZ

Because the replace broken items with the cheapest thing they can find. Very inferior to what they replaced.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Nov. 4th, 2021

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Melanie Little Rock, AR

Service was good and repair done in a timely manner

4 years ago

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Srini Lake Mary, FL

Their contractors know very well about copay and more interested to collect copay than fixing the issue

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations.

Nov. 4th, 2021

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Mark Modilevsky Saint Johns, FL

This time we had quick service and great repair experience

4 years ago

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Tiepha Bridges Jonesboro, GA

The handle small things but if there is a real problem they don't help.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Nov. 4th, 2021

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judie jones West Harrison, IN

VERY hard to get approval. Was LIED to about waiving the fee because YOU couldn't find a plumber in the area

5 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the services we provided. Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director.

Oct. 26th, 2021

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Mary Saint Louis, MO

Paid for the $65 service call only to be told the problem didn't qualify. Should have told me that upfront.

5 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the services we provided. Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director.

Please note, information pertaining your service call fee is disclosed prior to the technician coming to your home.

Oct. 26th, 2021

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Heather Jurow Shady Cove, OR

THe tech told me they do not work on my type of stove. Why send him? Why charge me $65?

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations.

Oct. 27th, 2021

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Felicia Boyd Hopewell, VA

Good customer service. Work with you to get your issues fix

5 years ago

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Terri L Hammond Louisville, KY

My service fee has doubled, and my monthly payment keeps going up.

5 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the services we provided. We are committed to providing a positive customer experience therefore, we appreciate your feedback.

Oct. 27th, 2021

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tse shien yang Plano, TX

the service is very fast and very professional

5 years ago

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Bill Bright Hutchinson, KS

It's been over a month and still have not got my stove fixed and no updates at all..

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Oct. 27th, 2021

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Dorothy Ginty Carlstadt, NJ

I have been made to pay for too many things that I feel should have been covered.

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Oct. 27th, 2021