Name: Choice Home Warranty
Rating: 3.8

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Gail Kanas Hillsborough, NC

Everyone I spoke to at Choice was helpful and courteous. Contractor who came was pleasant plus knowledgable.

8 years ago

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Judy Schroeder St. Petersburg, FL

The only experience I've had is to pay them for a policy....haven't used them yet. Haven't received the policy yet. Too premature to actually rate them.

8 years ago

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Deanna Wrister Cordova, TN

Choice Home Warranty Terrible Company don’t cover anything. You pay your money to the this company and you don’t get the proper service. Customer Service is terrible. The company Beacon Hill Electric very good company and does very good work. I would hire them again without reaching out to Choice.

8 years ago

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Lynette Martin, TN

I actually got a quote online. When I called, the man was very courteous and helped me enroll very quickly.

8 years ago

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Alberto Calderon Pipe Creek, TX

I reached out info on choice home warranty, and I was hung up when U request information on certain areas as such pumping of septic. I hope that I do get treated as such as customer. My reason for leaving AHS.

8 years ago

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Jane Barrett Medford, NJ

This was our first request, urgent, no water, and now almost 24 hours later there has been no technician identified. I was unhappy with the previous warranty company and Choice looked good but my first experience is bad UGH!!! So this review is based just on this first experience, hopefully things will improve.

8 years ago

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Ann Gardner, KS

It is the worst co. I have EVER dealt with. They dont cover 3/4 of what they say hey do or find a reason NOT to cover it. Rude customer service. I put up with this several years because they always said let us make it better. Well they never did .

8 years ago

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Seyed khan Allenwood, NJ

They got my email address and for months I'm getting multiple daily spam emails. Impossible to unsubscribe. Contacted BBB and local authority, but no results. Also wrote multiple times to info@choicehomewarranty.com but the matter got worst; now I'm getting spam from other companies. It appears they sold my information to other companies.

8 years ago Edited September 14, 2021

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Carol L. Myers Califon, NJ

The sales rep that I spoke with was extremely pushy - I wanted to sign up for just one year and he kept trying to convince me to sign up for a longer period of time. I was very close to canceling the warranty and hanging up.

8 years ago

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Mary Tassinari Sebastian, FL

Called for service, in one hour had appointment for repair. A company that stands behind their service.

8 years ago

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PEGGY ROBERSON Washington, DC

I only spoke to a Rep explaining the Company. I did receive an additional discount on my monthly bill. I am looking forward to seeing what the Company can do for us. Sorry I have to wait 1 month before I can use the service. Peggy Roberson

8 years ago

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Antonio Amaral Saint Augustine, FL

Great costumer service Very professional I’m glad to have a Home warranty with you company Love it

8 years ago

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John Nguyen Richardson, TX

Choice Home Warranty is the worst company to have warranty from. Just read all the reviews on BBB, yelp, and other before you decide. Even the tech they hire have bad views of them. They will do everything they can to not cover anything. Watch what you say and record every conversation with this company.

8 years ago Edited September 14, 2021

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Chris

The phone hold times are horrible. I have been transferred 3 times The last time I was told I was not going to be put back on hold. Here I am 26 minutes later still waiting on hold

8 years ago

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Carol Jacksonville, FL

Paid upfront for a 3 year contract..My 1st major claim,Heating unit Compressor went out was denied...Very Disappointed with Choice..Choice says heating compressor problem is not considered “normal wear and tear”...After hours on phone I am still in house without heat..This is what I have warranty for HVAC ISSUES..

8 years ago

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GBenton Greenbelt, MD

I called Choice Home Warrent this morning and it took them over 1 hr or more to address m issue. Also why is it that I always get assigned Latino Contractors?

8 years ago

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Nicholas DiCrescenzo

No heat from heat pump. Temps in the 30's. Chilly Willies Air & Heat responded claim call next morning after filing claim (1/4/18) but first appointment available was on 1/8/18, four days away. Had to call own HV/AC company who responded within hours.

8 years ago

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Dorothy Dacula, GA

Great first impression with the quick efficient service from Steve C. Looking forward to a great partnership.

8 years ago

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Garry & Shirley Harrington

Responding quickly to my claim,received an appointment a few hours after speaking with customer service

8 years ago

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Willie

They talk a good service over the phone but when you check out their service contract you will see that you are not getting a good deal. Their Customer Service is not good and trying to get an issue resolved can talk you several hours if you have the time to wait.

8 years ago

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Lydia Langston Amite, LA

This is the WORST company ever. Every time I get a service man to come it never is covered under the WARRANTY. I am gonna call the BBB on this company and complain. I have been with y’all for 3 years and have yet to have y’all cover ANYTHING. This company is nothing but a RIP OFF.

8 years ago

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Jaikumar Lewisville, TX

My HVAC is not working so I called Choice Home warranty and they fixed only 1 HVAC Unit and they told us that they will fix ony one HVAC Unit. I referred 4 People so far for Choice Home Warranty. Please dont go for Choice Home Warranty it is fraud.

8 years ago

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Anonymous Lawrenceville, GA

I wanted to join Choice Home Warranty. But after speaking with Ralph, I changed my mind and now I will never join Choice Home warranty. Ralph was the rudest employee I spoke with in Sales. Because of employees like Ralph, I will not join Choice anymore and I will make sure nobody in my friends and family will join this company.

8 years ago

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Kerry(new home owner) Roseburg, OR

The rates and customer service has been very good, yet can not rate higher til I actually see the service when/if I ever need to use them.

8 years ago

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Kelly curry Louisville, KY

I emailed that I was interested and they literally called me 10 times a day I asked them to stop calling me that I would call them back when I was available but they kept calling until I eventually unsubscribed.

9 years ago

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bob zimmerman Las Vegas, NV

there is a wide divide between what the sales person tells you and what they actually In reality, their overall performance is poor. Long waits are their normal response. They WILL NOT replace your appliance. Very disappointing service.

9 years ago

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Mark Atlanta, GA

These guys are terrible, I cancelled AHS for a better price. The two attempts that I made to get service for extremely minor repairs, one a drain issue, the other a dishwasher part they rejected. This has got to be the biggest scam on the planet I am would bet money the positive reviews here are planted.

9 years ago

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T L B Scottsdale, AZ

It took me over 2 weeks to get my claim taken care of and that is with me going outside their vendors / suppliers. You have to wait 30 days from when they approve the cost to receive the payment. Uses vendors/suppliers that do not warranty their work. Their Vendors/suppliers make appointments and then don't show.

9 years ago Edited September 14, 2021

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Nancy

This is the worst company. They refuse to honor their contract. I had a 3 yr. Contract, after the 1st yr I cancelled, they refused to fix my a.c. unit. They were supposed to send me $600 back...never got it, they lie and cheat and are worthless...

9 years ago

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Denise Wolfe Denton, TX

Choice Home warranty is a scam. They will only pay if it is "normal wear & tear". Condenser went out on the AC and they used that as an excuse not to cover even though there is nothing in the exclusions section that specifically states condenser not covered. Total rip off.

9 years ago

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Jacqueline C Jackson

Quick scheduling for repair claim. Repair company responded quickly and the repair completely efficiently

9 years ago

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Mrs P Kansas City, MO

Adam was very nice and answered all of my questions. I just signed up so excited to see how this works out in the future.

4 years ago

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Evelyn Stabler

I am getting older and live on SS and I have all of the furniture that the program helps with. I am also a veteran. She was very kind and helpful.

4 years ago

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Warren Grover Seattle, WA

They were pretty easy to work with, but I sometimes had difficulty getting through to file a claim. Their service providers were also good to work with.

4 years ago

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Sade b Oklahoma City, OK

Choice home warranty has great prices for their warranty. I loved it, the customer service always answered the calls and were helpful.

4 years ago

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Roxane Mercer Bullhead City, AZ

Easy clear informatiom, concise, and patient salesman: Adam D. I'm new and have not used the plan therefore I did not give it a 5 star due to my lack of experience.

5 years ago

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Verified Customer

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Joseph

I always have a god experience with them. I had a water leak and they took care of me.

4 years ago

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Verified Customer

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Pecola Brown

What was broken was fixed in a short time frame

4 years ago

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Verified Customer

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Valerie Jordan

Choice confirmed my request and sent a Tech right away

4 years ago

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Verified Customer

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Gloria Peete

Technician was accurate and did a good job.

4 years ago

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Verified Customer

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Fred Young

Trouble getting repairs, poor customer service and horrible grievance process when repairs are denied.

4 years ago

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Verified Customer

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Janice Lane

Refused to allow payment for repairs to a fully covered repair.

4 years ago

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Verified Customer

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Bill Scales

The company chosen to complete work request is not very dependable

4 years ago

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Verified Customer

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Shelia

Customer support is quick on the claim information and responding.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your positive feedback to the Director of Customer Relations.

Apr. 13th, 2022

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Verified Customer

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Andrew Campbell

Good product but poor selection of service providers

4 years ago

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Verified Customer

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Lyssa Ryan

Sometimes it's great sometimes the contractors are not

4 years ago

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Verified Customer

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David Sandee

Have filed two claims and the experience has been great

4 years ago

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Verified Customer

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Kina Watkins

They have lying contractors that don't do the work they claim to do. The company gave me a hassle about a $100 repair.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Apr. 13th, 2022

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Verified Customer

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joyce ray

been waiting since feb for repairs to be done repairmans mailbox always full never calls back

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Apr. 13th, 2022

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Verified Customer

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Brice

Service vendors provider over book, clients at their service provider mercy.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Apr. 13th, 2022