Name: Choice Home Warranty
Rating: 3.8

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Verified Customer

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Teresa Hiob

Quick to set up the claim, just wish their were not so many exclusions.

6 years ago

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Verified Customer

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Marie Medina Cypress, TX

Electrical problem fixed in a timely manner. Thank you!

6 years ago Edited January 19, 2022

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Verified Customer

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Antoine Elghossain

This is the second time thaat I am told an appliance is not covered. eg. garage door is, but not remote.

6 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. We encourage all of our customers to review their coverage. It may also be found on the Choice Home Warranty website, under User Agreement.

Sep. 24th, 2020

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Verified Customer

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Gary Boone

Great response to my problem,fixed my problem the next day.

6 years ago

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anita render

My claim was so easy and very professional

6 years ago

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Chrissy G

The few times I had to use them the were very efficient!

6 years ago

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Tony Martucci

Ive always had prompt and curteous service.

6 years ago

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John Toler

Easy to communicate with them and they are quick to action.

6 years ago

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DIANNE

THEY HAVE BEEN GOOD FOR US SO FAR THEY DID THE WORK REAL GOOD

6 years ago

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Marilyn Carson

Prompt, professional, and reasonably priced.

6 years ago

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Pam Codding

The service is always fast and efficient.

6 years ago

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Richard

Decent service but finding too many "loopholes" that leads to denials.

6 years ago

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Ron

Easy to work with in resolving your problem

6 years ago

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John Nesbit

Choice has been there every time I needed them - Thank you.

6 years ago

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Joe Molina

They provide Fast and great customer service

6 years ago

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Victor

Great experience so far with service calls.

6 years ago

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robin lynch

it was easy and everything i was promised

6 years ago

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Dennis Clark

Very helpful. I love the service. Grateful!

6 years ago

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Lori

Choice Home Warranty is great. Every time I have service, it is nice.

6 years ago

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Verified Customer

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Brigitte

We needed to use the warranty for a plumbing emergency and they were not able to schedule anybody for three days.

6 years ago

Reply from Choice Home Warranty

We regret to hear your frustration. We would like the opportunity to provide you with a satisfactory resolution for you. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.

Sep. 21st, 2020

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Verified Customer

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Anonymous

Microwave was fixed and they got to me in a reasonable amount of time.

6 years ago

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Anonymous

For home warranty they are very responsive. The service comes on time and they are trustworthy.

6 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Sep. 17th, 2020

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Verified Customer

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Ms. Ferrell

Great customer service during this pandemic times.

6 years ago

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Gloria

The service provided was good and quick.

6 years ago

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Suzanne

Always respond immediately when I have called them

6 years ago

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Jennifer Dunn

Quick response, issue completely resolved.

6 years ago

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Eddie

they took care of my statuation with great timing

6 years ago

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Peggye Wall

There are so many exclusions on the item that many times what is needed is not covered.

6 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement.
Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage.

Sep. 17th, 2020

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Verified Customer

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AG

Their Professional, Cost and quickness to my call .

6 years ago

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Harriet Saint Augustine, FL

The Technician came in and repaired our washer fast

6 years ago

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Angelina Rogers Zephyrhills, FL

I called to make an apointment for A/C service and someone was available within 24 hours. Customer Servive Rep. was very polite and professional.

6 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your positive feedback. We have shared your feedback to the Customer Relations Director.
I hope you'll take a moment to evaluate your star-rating and update your rating to reflect the positive feedback.

Sep. 10th, 2020

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Verified Customer

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Carnelia Thomas Southaven, MS

They answer when I call and they fix my products as needed.

6 years ago

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maria darling Indianapolis, IN

great customer service and quick service.

6 years ago

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marlene Spring, TX

Choice is Sometimes slow getting service people contacted to come out.

6 years ago

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Jenny New Port Richey, FL

My air conditioning broke and they were quick to respond.

6 years ago

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Babbili Hurst, TX

Very pleased with quick response and service.

6 years ago

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Beverly Charlottesville, VA

Easy to put in work order for service.

6 years ago

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c freeman Conroe, TX

have had them out a few times always professional & nice

6 years ago

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Jacqueline Gladden Summerville, SC

The don't replace your appliance. They give you a fraction of the market cost and you have to pay the rest.

6 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director.

Sep. 2nd, 2020

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Verified Customer

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Margaret Fox Brentwood, TN

Quick to respond and get you the service you need.

6 years ago

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Ray New Port Richey, FL

Easy, fast, accurate, and complete

6 years ago

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sheryl jordan Shawnee Mission, KS

They have helped with repairs 3 times

6 years ago

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Thelma Mumford-Glover Atlanta, GA

The claims were handled fast, fair and efficiently.

6 years ago

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Unhappy Customer Creighton, PA

I have multiple policies and have not had one claim that they haven't denied yet. Also, they don't always have service providers in your area.

6 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage. It may also be found on the Choice Home Warranty website, under User Agreement.

Sep. 2nd, 2020

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Verified Customer

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Elvis Chesapeake, VA

I would not recommend Choice Home Warranty to anybody. The service is terrible. Both times they rejected my claims. It is ridiculous.

6 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Aug. 27th, 2020

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Verified Customer

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Barry Brigantine, NJ

They are responsive. They are here in time and very polite and do the work.

6 years ago

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Brahim San Antonio, TX

they decline my coverage on my AC unit they said a maintenance and i ve been doing it now they have to come with another LIE

6 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
We encourage all of our customers to review their coverage.

Aug. 10th, 2020

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Verified Customer

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Ana Mc Kinney, TX

Good service, answer quickly. Good rate and great eefersls

6 years ago

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Don Gardner, KS

Responsive to my requests. They complete the work.

6 years ago

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Edwin Moragne North Little Rock, AR

they took care of my problem Quick, and it is still working great now. I have told others about the Company to use them.

6 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your positive feedback. We have shared your feedback to the Customer Relations Director.
I hope you'll take a moment to evaluate your star-rating and update your rating to reflect the positive feedback.

Aug. 3rd, 2020