Name: Choice Home Warranty
Rating: 3.8

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Verified Customer

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Debra Guzman

I''ve had 5 claims and they have repaired each claim quick and eaisily.

7 years ago

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Verified Customer

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Bridgett

They sent someone out the very next day when my a/c went out

7 years ago

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Abdou Diop

Great and prompt service, never had problem of any type with them

7 years ago

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Dr Lloyd Bardfeld Bonita Springs, FL

Prompt service. Was able to use my own repair person & was reimbursed

7 years ago

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Anonymous Chandler, AZ

We had a swimming pool problem and they responded quickly and resolved within two days.

7 years ago

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Verified Customer

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Tucker

They seem to deny most claims under the reason '''failure to maintain''. So it''s a catch all for anything they don''t want to cover. They never covered one of my claims

7 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.

Sep. 5th, 2019

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Verified Customer

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James Butler

Had a little problem with the Time frame from start to finish, but it all worked out.

7 years ago

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George Korich

As they promised prompt service and worry free about home appliance failure.

7 years ago

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Kathy

Good price when I signed up. Staff very helpful. Recommend them.

7 years ago

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Roger

fast response technician showed up when schedule and took care of the problem

7 years ago

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steve

always fast,couteous and on time. they have not failed me yet

7 years ago

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Randy Means

They did a great job, the tech they sent was prompt and professional

7 years ago

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Sam Nigro

Fact driven. Truth seeking. Honest. Committed to helping.

7 years ago

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Nick

Excellent turnaround times and knowledgeable contractors fixing issues correctly the first time.

7 years ago

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Jenna Wozar (Santa maria)

Awesome response time. Never had an issue after it was resolved

7 years ago

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Fay Gallaher

They're response time is good and the employees are curtious

7 years ago

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Rebecca S Franklin

Muy experience with then has been GREAT... Prompt, efficient and thorough.

7 years ago

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C. Senior

Fast, reliable, wasn't hard to communicate with concerning my home issues

7 years ago

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Stan peterson

you denied a legitamte claim! I had a motor go out of my A/C unit and wouldn't replace it even though our home inspection showed it working properly!!

7 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience and regret to hear your dissatisfaction. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.

Sep. 5th, 2019

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Verified Customer

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Michael

Great service willing to help customer in every way possible

7 years ago

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Carol Esparza

I have not filed a claim but when I called I loved the options I had.

7 years ago

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Marilyn Posey

They are ALWAYS fast, courteous and professional when I need them.

7 years ago

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Verified Customer

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Khaliel Rasheed

your response time is not set up for emergencies.I cot my Ac fixed 3mts ago outside tghe contract.The same day.n

7 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.

Sep. 5th, 2019

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Verified Customer

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T. Foster

The repairman was knowledgeable, on time and he fixed my refrigerator quickly.

7 years ago

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Frank turco

Reporting a claim is fast and easy online and the response is just as quick.

7 years ago

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Rosemarie Boles

Service has been quick when asked for. Other companies have not been as prompt.

7 years ago

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Bill

professionalism and clean up along the way. Friendly but don't waste time.

7 years ago

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Ernest

Quick respones to said problems. The problems was fixed on each service call.

7 years ago

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Verified Customer

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mike

The way they made every area, appt., follow up and quick response.

7 years ago

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Melissa Howard

Great service, prompt and efficient when scheduling the repair!!

7 years ago

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William Morse

Response to problems and the quick and professional response

7 years ago

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Carla

Prompt and fixed my problem . Very friendly and knowledgeable

7 years ago

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S patel

Good customer service, schedule timing, professionals and price

7 years ago

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Nancy Daniels

Excellent service and customer service will use again I'll

7 years ago

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Mark Rosen

Very good company. Service people very helpful and knowledge

7 years ago

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Carol Mitchell

Took 3 weeks to get someone out here but was satisfied with the out come.

7 years ago

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Rafiq Sugar Land, TX

I have experienced many bad experience with them and they didn't do the job properly and I had to complain.

7 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Aug. 30th, 2019

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Verified Customer

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Richard Buckeye, AZ

They've always come through for me and they were out within a couple of days.

7 years ago

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Carl Liberty Hill, TX

When I submitted a claim, they were able to cover it quickly.

7 years ago

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Nece Garland, TX

Good company. Customer service is great. They care about their customers.

7 years ago

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Louise

Customer support is very good, very helpful. They call immediately.

7 years ago

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John

They only cover repairs that are not needed or up to $100 so I cancelled all of my CHW after renewing for a second year , they did not cover my repair

7 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. It may also be found on

Aug. 27th, 2019

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Verified Customer

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Mary Braswell

Full coverage for every item in your home "as described in booklet"

7 years ago

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Verified Customer

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Noel

If you're purchasing the service, you shouldn't have to wait a sixty day period to be able to use it. I think they should change the policy to thirty days.

7 years ago

Reply from Choice Home Warranty

Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. It may also be found on

Aug. 23rd, 2019

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Verified Customer

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Lynnette North Charleston, SC

We've used it twice and each time, they showed up the same day. Customer service is great.

7 years ago

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Jim Tow, TX

easy to file a claim and prompt service.. all warranties should be like this!

7 years ago Edited October 4, 2021

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Elena

They answer right away. And there willing to help you in a nice manner

7 years ago

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Amy

Ease of submitting claim, timeliness and efficiency of repairs

7 years ago

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Lynn Hooper

good response time . good value. replacement offer was reasonable.

7 years ago

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Lonnie Blair

Stovetop repair - would not coverage all costs to repair issue per technician - covered $349 and left me with a possible $485 charge

7 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. It may also be found on

Aug. 21st, 2019