Name: Choice Home Warranty
Rating: 3.8

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Verified Customer

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Anonymous

The man was very nice and he fixed my heat very quickly and it is working fine.

6 years ago

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Lowanda

More affordable for me because I am a fixed income and it covers everything.

6 years ago

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Khi And Xuan

My friend recommend them to me and the best thing is the prompt responses.

6 years ago

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Ronald

Slow, unresponsive service and poor communication. I thought they were going to be good but I've got a washer claim in that nobody has gotten back with me about.

6 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience and regret to hear your dissatisfaction. Please send your policy/claim number to as we would like to provide a satisfactory resolution for you. In the subject line, please advise “Best Company Reviewer”

Dec. 9th, 2019

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Verified Customer

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Larrilyn

The company doe an excellent job. They send somebody out promptly.

6 years ago

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Ony Cherestal

Because when I call for repair.they send someone right the way

6 years ago

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Heather Haggerty

Easy to talk to and explain what my issue is. Very personable.

6 years ago

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Gay

Did not pay enough to cover a new washer so had to buy a used one and same thing happened

6 years ago

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Wanda

I hate that I even have spent money on this warranty. Yes they send a service technician out but no matter what you call for it is always a denial. Never again

6 years ago Edited September 14, 2021

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Verified Customer

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Chris

Nothing I have claimed has been covered, it is good for sending contractors out fast, but I have to pay for the final service

6 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage. It may also be found on

Nov. 26th, 2019

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Verified Customer

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Darlene Waddy

Outstanding service and quick response and friendly repairmen

6 years ago

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ANGEL L PINTO

Awesome response very attentive to my needs and extremely courteous.

6 years ago

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Rosa

Easy to contact and food online services . Appointment schedule could be faster

6 years ago

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Shawn revell

I HAVE HAD NO PROBLEMS GETTING WORK APPROVED ON MY APPLIANCES

6 years ago

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Ginger Stratton

They are exceptional. The only negative is that they don't cover plumbing.

6 years ago Edited September 14, 2021

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Trina Rumbough

They was on top of getting my problem fixed very satisfied with them

6 years ago

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Angela Shirk

Because they use companies that have really bad reviews and they don't get the job done plus are rude to their customers

6 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Nov. 26th, 2019

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Verified Customer

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Rebecca thielen

Service was great on all three calls that I had to make callst I made

6 years ago

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Patrick Houston

good customer service and the matter I called about was handled immediately.

6 years ago

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Oscar Longoria

This company so far has leave up to what they say they are honest.

6 years ago

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Nathaniel

Great response time friendly customer service and was on time for appointment

6 years ago

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Kyung Moon

Right on time service as scheduled and the technician did a great job

6 years ago

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Elaine Magenheim

Very responsive to request . They are helpful when their is a problem

6 years ago

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Patricia Cook

good service, timely service, satisfactory sub contractors sent

6 years ago

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Roz rosentrater

Very impressed with this company very happy with their service

6 years ago

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Anonymous

prompt service every time, the $45 service fee is reasonable

6 years ago Edited September 14, 2021

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Laurie

Reasonable copay but when I needed to use the warranty, they didn't get back to me for two or three days.

6 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Nov. 25th, 2019

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Verified Customer

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Shelly

I like the options of the coverage and the price. They are very responsive.

6 years ago

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A

When it comes to the warranty, it is a lengthy read for the information on what is not covered and what they are not responsible for. I am not happy with it, they suck.

6 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage. It may also be found on

Nov. 25th, 2019

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Verified Customer

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Hatim And Akila Katy, TX

Used them for the last few years. It could be better. Communication took a bit of time but otherwise it worked alright.

6 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Nov. 25th, 2019

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Marvin And Deborah Gladstone, OR

Response time is very good and customer service is very good.

6 years ago

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M Salisbury, NC

They took care of everything when the refrigerator quit working but it took a bit long.

6 years ago

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Rachel Houston, TX

Customer service is very good, I was surprised, and they are prompt.

6 years ago

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Nasirul Silver Spring, MD

Every time I call, they'll come and they'll fix it for forty five dollars.

6 years ago

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J P Landahl

Every time that I have called, I have gotten a very positive responce.

6 years ago

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Blaine

They are quick to service you and they follow up on your problem.

6 years ago

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Jordan Malik

Slow to assign claim and act on claim. Called customer service 4 times with poor customer service and resolve. Did not make an effort to resolve claim.

6 years ago

Reply from Choice Home Warranty

Thank you for your feedback.
We strive to provide the best customer experience and regret to hear your dissatisfaction. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.
Kind Regards,
CHW

Nov. 25th, 2019

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Verified Customer

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Lessie Johnson

Every time I call, the technicians are very fast in getting back to me

6 years ago

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Samira Watson

Always responsive. Promptly send people to fix whatever issue I have.

6 years ago

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Suzanne

Fast response to claims and equally fast response time from supplier.

6 years ago

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Vanetta sawyer

Because they were so fast taking care of what was wrong with no problem.

6 years ago

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Amparo Bonastre

Great Service when they went to fix the problem I had at the house.

6 years ago

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Jeff Caudle

I''ve had a couple claims that were felt with quickly and professionally.

6 years ago

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Nicole Winston

Ease of use, quick responses, timeliness in getting the work completed

6 years ago

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Renee weinrich

They are very responsive to claims. They have someone at your home within 48 hours

6 years ago

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Kurt

Fast service, customer service line fast,work order filled quickly

6 years ago

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Luetta

The service technician was on time, he was polite and was very knowledgeable.

6 years ago

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Dee

The service man knew what he was doing & took care of the problem

6 years ago

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Tracey Allen

Very friendly and helpful._''' very fast process for taking care of situation.

6 years ago

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Todd

They are loyal to their agreement and back it up with action.

6 years ago