Name: Choice Home Warranty
Rating: 3.8

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Verified Customer

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Cathy

No issues. Plan works as stated in the policy. Very responsive.

6 years ago

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Verified Customer

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Sharath Ganta

They saved lot of money by doing correct diagnosis compared to other company.

6 years ago

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Dorothy Dunham

Took care of my problem quickly. Very knowledgeable and courteous

6 years ago

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Joanne

They were very prompt in coming out to fix my air conditioner.

6 years ago

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Mathew & Britain

Choice Warranty’s turn around is good and they use reliable contractors.

6 years ago

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Dina

Replacing you appliances is a lie. My microwave stopped working and they gave me $220 to replace it when it cost me $1000. I am not happy that it has ripped me off.

6 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.

Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.

Jul. 16th, 2020

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Verified Customer

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Bobbie

Customer service is very good but there have been some things I’ve had to pay out of pocket.

6 years ago

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Mahendra

I love it. Everything is great. I like the pole who come work. They are clean and nice and honest.

6 years ago

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Paul

Helpful when I need them, here within one day. I got a new garbage disposal.

6 years ago

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Cynthia

Ninety percent of claims are denied. The providers are great, choice itself is poor. I will probably switch companies. I am tired of fighting with them.

6 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.

Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.

Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage.

Jul. 16th, 2020

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Verified Customer

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Connie

Since my last service the customer service rep I talked to was not very helpful and I never got a call back.

6 years ago

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Lisa

They seem to choose good service providers to come out and do the work but what they actually cover is not good.

6 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.

May. 6th, 2021

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Verified Customer

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leelananda mahawewa

The guy who came to the service cal, we had to pay him seventy five dollars but warranty from the Home Choice told me it was sixty dollars that's only the problem we had.

6 years ago Edited September 14, 2021

Reply from Choice Home Warranty

We strive to provide the best customer experience and regret to hear your dissatisfaction. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.

Jul. 16th, 2020

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Verified Customer

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Monnie

Choice Home Warranry is very responsive and quick to service the problem.

6 years ago

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Phillip

The motor in my dishwasher blew and they did the job so I would recommend them.

6 years ago

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Jennifer

Always been responsive. They haven’t replaced anything yet, they just give a percentage of it.

6 years ago

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Natacha

There customer service are not friendly at all with any issues you are calling about. It just doesnt matter the issues.

6 years ago

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Verified Customer

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Winona Smith

The work done was great and the customer service was excellent

6 years ago

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Verified Customer

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Pam

They havenâ€šÃ„Ã´t covered 3 big ticket items calling everything â€šÃ„Ãºwear and tearâ€šÃ„Ã¹ air conditioner, hot water heater, and has range

6 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.

Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.

Jul. 16th, 2020

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Verified Customer

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Lewis Chumbley

Ease of entering claims, tecnicianâ€šÃ„Ã´s response.

6 years ago

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Gladys Smith

They have always been very prompt and got things done quickly

6 years ago

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Bonnie

Takes too long to get them on the phone and they bother you when it's time to renew

6 years ago

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Middleton

Choice has always responded very, very timely to my problems.

6 years ago

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Gina

It has been a month now and I still haven’t gotten my part that I need. The warranty company and the technicians do not communicate with each other.

6 years ago

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Verified Customer

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Steve Esteban North Las Vegas, NV

Great service! Always there to answer my phone calls when I need service.

6 years ago

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Lynda Rawnsley Tucson, AZ

I had an issue with a Plummer and they gave me another with no extra charge.

6 years ago

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Lauren M Blackstock Las Vegas, NV

I rate them -Zero -0 Why? They deny your claim for false reasons and lie and cheat and take advantage of old people like me 72 yr old disabled female.

6 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.

Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.

Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage.

Jul. 2nd, 2020

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Verified Customer

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Rick Lady Lake, FL

They responded quickly to my problems never had to call a second time

6 years ago

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Sherrie Deuell Richmond, TX

Excellent service and repairs. Called when they were on their

6 years ago

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Steve San Antonio, TX

They follow up afterwards to make sure it works. They were good.

6 years ago

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Anonymous Hyde Park, UT

We are very pleased with Choice and the way they’ve handled our case.

6 years ago

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Saritha Plano, TX

Choice Home Warranty was quick to respond to issues I have had.

6 years ago

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Kelly Las Vegas, NV

They have excellent customer service and when the microwave broke, they sent someone to fix it.

6 years ago

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Verified Customer

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Tom Las Vegas, NV

Fast reliable service. Great copay. I have had others and Choice is my Choice.

6 years ago Edited September 14, 2021

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Verified Customer

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Ray Daytona Beach, FL

One time I called about the air-conditioning unit and the person wrote it down that it was the ceiling fan and I have only used the once.

6 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Jun. 26th, 2020

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Verified Customer

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Hani Longwood, FL

They are friendly and helpful but if you don’t do the maintenance like they say, it is not warrantied.

6 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Jun. 26th, 2020

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Verified Customer

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Guss Winter Springs, FL

Very responsive via the internet. Two weeks ago I had a technician come out to repair my fridge.

6 years ago

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Lakshman Bordentown, NJ

Excellent response time... very good service... value for money

6 years ago

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Devon mayo Philadelphia, PA

They responded fast. I did not expect for someone to come out that soon

6 years ago

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patricia stripling Panama City, FL

they have been here when needed there provider have done excellent work

6 years ago

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Kirby Oldham Collierville, TN

Excellent service. Very quick response from the technicians.

6 years ago

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Peggy Glass Memphis, TN

Service calls have always been timely. Professional technicians.

6 years ago

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Barbara Sylvester Humble, TX

Responds time is short and service provider was very knowledgeable.

6 years ago

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Kelly Mihok Mesa, AZ

I am very irritated with your policies. I do not agree with the 24 hour wait time just for a company to get back to me. Specially when it is urgent.

6 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the services we provided. We are committed to providing a positive customer experience therefore, we appreciate your feedback.

Jun. 9th, 2020

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Verified Customer

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Julie Cypress, TX

Immediate response to set up an appointment and for services to be rendered

6 years ago

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Karen Christiansen Fort Lupton, CO

Have always been there for me and completes the job appropriately

6 years ago

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Laura Grace Cocoa, FL

Fast service, knowledgeable employee. Fixed my problem in less then an hour.

6 years ago

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Angelo Jones Sr. Pelham, AL

They are much better than American Home Shield because of the cost & support.

6 years ago

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Holly Hixon Oxford, MI

Very responsive and keeps in touch regarding status of all claims

6 years ago

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Anonymous The Colony, TX

I had to have them come out for a plumbing issue. They were very responsive. Good service.

6 years ago