Name: Choice Home Warranty
Rating: 3.8

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Verified Customer

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Joann Overby

The service man was very professional. Took care of our problems.

6 years ago

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Grace Collado

Reasonable charge per visit; prompt call back phone call to schedule service

6 years ago

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Pam

Twice now service companies have not shown up. No follow through by choice and they donâ€™t respond to emails or voicemails.

6 years ago

Reply from Choice Home Warranty

We regret to hear your frustration. We would like the opportunity to provide you with a satisfactory resolution for you. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.

Sep. 24th, 2020

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Verified Customer

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Ronnie

Had air conditioner problem and they had someone out in a timely manner.

6 years ago

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Shirlry Dennis

The service is what they promise. Prices are affordable service is quick.

6 years ago

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Michael Woernle

Quick, and repair service people are always nice and efficient.

6 years ago

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Marlene Martin

They have done an excellent job completing assignments for me

6 years ago

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Ava and Gem Taylor

I don't like the 4 - 24 hours wait before a tech reaches back to you. Too long a span of waiting.

6 years ago

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Verified Customer

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Beverly

The work is good. They were very professional people. It is a good service.

6 years ago

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Joseph

The service has been very helpful. I have no complaints. They always respond.

6 years ago

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Gina

After waiting for four months and I still waiting to have my air conditioning repaired. They do no have good customer service.

6 years ago

Reply from Choice Home Warranty

We regret to hear your frustration. We would like the opportunity to provide you with a satisfactory resolution for you. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.

Sep. 21st, 2020

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Verified Customer

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Lori

Response time is fast. I have had a good and a bad experience with them but the last one was good.

6 years ago

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Anonymous

The service was quick and fast and excellent. The technician was excellent.

6 years ago

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Brent

Pretty timely responses and problems fixed quickly in a professional manner.

6 years ago

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Stephen Pierce

Extremely responsive to problem and quick to schedule repairs

6 years ago

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Phyllis Inemer

When you call with a problem, they are immediately responsive to your requests

6 years ago

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Joe

They were prompt, knowledgeable and my problem was solved very quickly.

6 years ago

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Telisa Alexander Mesquite, TX

There response time is prompt, the service technician are professional

6 years ago

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B S Smith Atlanta, GA

The procedures to get a large appliance repair too cumbersome - my a/c went out mid summer heat and could not get service in timely manner.

6 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations.

Sep. 2nd, 2020

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Verified Customer

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Herbert Mell Marietta, GA

Because they do what they say they will do in their contract.

6 years ago

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Verified Customer

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mary Cape Coral, FL

The company that did my last repair did not finish or come back when I still had a problem related to that repair.

6 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations.

Sep. 2nd, 2020

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Verified Customer

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Michael Bonner Parrish, FL

Great to work with and easy to contact. Not constantly raising the deductible.

6 years ago

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Wardell Harris Bowie, MD

I wish you would cover more parts etc. We run into certain parts not being covered

6 years ago

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John North Charleston, SC

Our AC went out last year and they hopped on it really quick so we are really pleased.

6 years ago

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Rodney & Crescent Holly Springs, MS

It takes a while but they do get the issue resolved. I don’t like you have to go through email.

6 years ago

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Claude Bessemer, AL

For small appliances they are decent company but when it comes to items like the AC, it took three months to get it repaired.

6 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Aug. 27th, 2020

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Tan Las Vegas, NV

Customer support answers all my questions. I have not had a bad experiences with them.

6 years ago

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Frank Memphis, TN

Try finding someone else. Not satisfied at all. When filing, they come out quickly but I am still waiting to get my stove taken care of.

6 years ago

Reply from Choice Home Warranty

We regret to hear your frustration. We would like the opportunity to provide you with a satisfactory resolution for you. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.

Aug. 27th, 2020

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Verified Customer

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Kevin Indianapolis, IN

Everyone I have dealt with is very pleasant and get it done quickly.

6 years ago

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Michael Show Low, AZ

The best value for money but the company is slow to react and is it difficult to get someone out to service our home.

6 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our Dispatch Team. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Dispatch.

Aug. 27th, 2020

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Verified Customer

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Thomas Natchitoches, LA

In less than 24 hours they had workers at my house and got me parts.

6 years ago

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James Greenback, TN

The first time I had to deal with them, it was flawless and the second took an exceptionally long time.

6 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback the negative and positive has been submitted to our Quality Assurance Team for review.

Aug. 27th, 2020

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Verified Customer

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Jo Lake Charles, LA

Very good company. They do quick service and take care of you.

6 years ago

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Gary Mesa, AZ

I thought is was going to be better and cheaper. My AC went and Choice said it was an existing condition so it cost me $6,660 to replace it and they would not pay for it.

6 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Aug. 25th, 2020

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Verified Customer

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Leslie Port Charlotte, FL

Still need things to get fixed all around that are covered with the warranty. I will wait a couple more days.

6 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Aug. 25th, 2020

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Verified Customer

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Ron Messier Rimrock, AZ

Replying to vendor/technicians diagnosis as unrealistic requiring a second opinion.

6 years ago

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Y Kissimmee, FL

The few times I used them, they took care of the issues promptly!

6 years ago

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Karen Curry Matteson, IL

Good customer service, costs are good, service fee is low, coverage is okay

6 years ago

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Kim Atlanta, GA

I was receive an appt within 24-48 hours of placing a service call.

6 years ago

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Raven Virginia Beach, VA

There rates are better than some of their competitors, but their customer service needs improvement.

6 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director.

Aug. 4th, 2020

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Verified Customer

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Deborah

Customer service is Prompt & resolution has always been to satisfaction.

6 years ago

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Patricia Todd

Everything I had a request they send me someone that does a great job

6 years ago

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Geri

Prompt, courteous, responsive, polite, thorough, efficient, knowledgeable

6 years ago

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Susan Shaw

Most appts. are scheduled quickly, but not all. They often find small reasons not to cover repairs.

6 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations.

Jul. 21st, 2020

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Verified Customer

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Donad R Von Raesfeld, Jr.

we have used them twice and both times the issues were resolved.

6 years ago

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Mike

They cover pools but only cover certain things. I feel pool valves leaking is a warranty issue and should be covered

6 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Jul. 21st, 2020

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Verified Customer

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Kwoncene Blackwell

The price is good and response time is great when needing service

6 years ago

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Olagoke

Fast response and great service, the techs were respectful and knowledgeable.

6 years ago

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I. means

Technicians that respond to your problem are very efficient, resolve the problem the first time.

6 years ago

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Phyllis Mccallie

Repairs handled in a timely fashion. I was pleased with response time.

6 years ago