Name: Choice Home Warranty
Rating: 3.8

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Verified Customer

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Cheryl Fox Shreveport, LA

I called them on an air conditioner issue and it was repaired the next day.

5 years ago

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Verified Customer

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raymond funderburg Toney, AL

good fast service the service included the exact repair needed

5 years ago

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Debra Fenton Lanoka Harbor, NJ

They have courteous staff, the service is timely and efficient

5 years ago

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Elliot C Raleigh, NC

I got a good response each time. However, our dishwasher broke, and despite having the most expensive plan sold, I got peanuts to replace it. What a waste.

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Oct. 7th, 2021

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Verified Customer

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Lewis Dobbs Baltimore, MD

Everything and I mean Everything that I needed you CHW for CHW gave me reason why thy can't do it. If I save the money that I give CHW I wouldn't need CHW

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.
In a recent review of your claim, our records show that we have provided you with a satisfactory resolution, in which we are glad to report that you have accepted.

Oct. 7th, 2021

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Verified Customer

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Joe Jacksonville, FL

they fight you tooth and nail when it comes to something wrong or they attribute it to a maintenance issue.

5 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.

Oct. 7th, 2021

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Verified Customer

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Karlynda Steen Harker Heights, TX

They are very responsive and helpful. They took care of everything!

5 years ago

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Rosalinda Arciniega San Antonio, TX

Respond had always been the same day and repair by the second day

5 years ago

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Paul Rudy Jacksonville, FL

They were quick to answer my need and did exactly what they said they would

5 years ago

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Sijce West Palm Beach, FL

Every claim that I have made is successfully closed in only 2-3 days.

5 years ago

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Scott Elmes McIntyre Seabrook, TX

very poor service provider, CHW customer reps were variable, some good, some bad, but the plumber was atrocious

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations.

Sep. 28th, 2021

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Verified Customer

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Brenda Williams Ralls, TX

Great company that did repair. He went out of his way to get everything right.

5 years ago

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Verified Customer

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Sylvia Ardis New Baltimore, MI

I've only us d it one time and the technician had to come back out in less than 2 weeks for same problem.

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations.

Sep. 28th, 2021

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Verified Customer

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Mary B. Lurry Quincy, FL

The last experience that I had with sinks and the service guy Awesome!!

5 years ago

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Judith Potter Washington, DC

I have had excellent service from Choice! Well worth the money!

5 years ago

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Verified Customer

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Jennifer Gruslin Oro Valley, AZ

First repair I was charged an extra $250 on top of the $65 service charge to repair a refrigerator when my contract said all parts were covered

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Oct. 1st, 2021

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Verified Customer

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Katrice Harris New Orleans, LA

My hot water heater, a/c, and refrigerator have all been taken care of .

5 years ago

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Verified Customer

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Royal Turner Disputanta, VA

The offer given to replace products are peanuts compared to the actual price of the products. This should be addressed.

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Sep. 28th, 2021

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Verified Customer

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B. Jack Toney Jasper, GA

did what they said and on time. Service man very professional.

5 years ago

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Verified Customer

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Pearl Kim Austin, TX

when we have any issue in our house we call CHW. They are responsible and fast.

5 years ago

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Lois Doubleday Tucson, AZ

My overall experience was pretty good. I think they need a fuller stable of repair people.

5 years ago

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Verified Customer

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Green Property Brokers Nashville, TN

Good explanation of policies to our clients and grest pricing.

5 years ago

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James Grissler Bonita Springs, FL

Came on time very professional and very efficient also they were very friendly

5 years ago

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Millie Yeamans Kissimmee, FL

Prompt service and attention. Valuable service for new homeowners.

5 years ago

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phyllis bulson Conroe, TX

prompt service, had a issue with my fridge. they had someone out within 2 days

5 years ago

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Domingo R Almonte Lynn, MA

very simple most of my needs were accomplished when I needed.

5 years ago

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Marsha J Albert Riverdale, GA

had a water heater leak issue, Choice came and would not repair/replace the tank even though the units come together

5 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Sep. 28th, 2021

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Verified Customer

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Mr. Robert Lee Carson Clinton, TN

I have good service Fantastic service repair on my air conditioner

5 years ago

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sridhar domakuntla Dayton, NJ

need to improve the item estimated pricing process. Apart from this everything is good

5 years ago

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Kaneisha Cunningham Beltsville, MD

Customer service is excellent and my experience thus have been great.

5 years ago

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Robert Holmgren

Excellent service. The quality of the customer service is very good

5 years ago

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Verified Customer

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Dean Striepeke Sparks, NV

So far most of the items I've called in for repair you have rejected coverage. I will not recommend Choice Home Warranty to anyone.

5 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Sep. 22nd, 2021

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Verified Customer

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Conyers Schenectady, NY

They did a good job in solving my problem. In a speed it time.

5 years ago

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Ronda Smith Louisburg, MO

They sent R&L Envirocare to fix my AC the next day. R&L was awesome.

5 years ago

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Wayne Leckie Melbourne, FL

You sent somebody four or five times to fix RAC and they didn't do it we had to call an outside company to come in and take care of it we have a claim in now thank you okay

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations.

Sep. 22nd, 2021

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Verified Customer

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Constance E Severn, MD

Very good customer service, good communication, and great value.

5 years ago

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Jimmy Plainfield, IL

Excellent customer service when you need it for home repairs.

5 years ago

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K.C. Gott Knoxville, TN

I can and do have claims resolved to my satisfaction quickly and easily.

5 years ago

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Melba McNurlen San Angelo, TX

ease of reporting problem, rapid response sending a very capable service person

5 years ago

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Raymond W Cooke Sebastian, FL

Extremely quick to respond and keeps you informed when needed.

5 years ago

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Renae Sanders Las Vegas, NV

Easy to request a repair and contacted repairman right away.

5 years ago

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John Hamilton Harold, FL

Quick response and quick repair for my air-conditioning system

5 years ago

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Anthony Bentley West Bend, WI

Quick response to service request and approval to contractor

5 years ago

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Deborah Stephenson North Charleston, SC

My technician was timely, professional ,kind and knowledgeable

5 years ago

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Aren Somerset, NJ

service is good and reliable. It is also timely and dependable

5 years ago

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Bob Lesher Huntley, IL

Very professional people with expert knowledge of their area

5 years ago

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Kathryn Davis Dallas, TX

Good response time; efficient handling of issues. Very fair!

5 years ago

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Lori miller Grand Prairie, TX

For a simple call, they r ok.. but most contractors just rush in and out. If it cant be fixed in 1 trip, it will take weeks.

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations.

Sep. 22nd, 2021

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Verified Customer

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Steve Booth Durant, OK

I have a three year old, $800 washer that the transmission went out on. They wormy repair it and will only give me $345 thirty days from now. Not a good deal!!!

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Sep. 22nd, 2021

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Verified Customer

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Minster Gregg Silvery Sr Locust Grove, GA

Garage door broken set great tech to quickly fix the problem

5 years ago