Name: Choice Home Warranty
Rating: 3.8

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Verified Customer

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Danny Houston, TX

Good service but it took a while to get things done and constant monitoring on my part

5 years ago

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Joseph Myrtle Beach, SC

Responsive to claims, great service! Work with good service providers

5 years ago

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Pavanne M Halpin Cohutta, GA

Excellent service. They were easy to work with and the contractor was great.

5 years ago

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Paul Wise Sumter, SC

Very fast response. The staff was very friendly and helpful .

5 years ago

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Gilda Houston, TX

My AC broke, I called Choice and they took care of it the next day.

5 years ago

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liz gatewood Sharpsburg, GA

when I call I get a service technician quickly and repair done quickly

5 years ago

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Patrick Vroman Phoenix, AZ

Paid $85 service fee and choice only gave $15 towards any type of repair. Issue want resolved and choice won't cover what's needed to be done to resolve issue.

5 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Oct. 20th, 2021

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Verified Customer

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James Stewart Bryantown, MD

I called in with repair issue and got same day service.

5 years ago

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Debra Pettis Cordova, TN

Choice responds quickly with a reliable company with knowledgeable technicians

5 years ago

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Bill Love Jackson, MS

Quick reply -new ice maker has been ordered. friendly agent and knowable.

5 years ago

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John Jenkins Library, PA

responded promptly to our issue. Technician was at our house within days

5 years ago

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Joseph S Cipolla Litchfield Park, AZ

When I need repair they are always quick with a service company.

5 years ago

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Joan Scott Lady Lake, FL

So far the Technicans that have been sent to us to repair whatever is neede have done a great job.

5 years ago

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Veronica Clark Detroit, MI

Very knowledgable good manners, prices. Service department very griendly

5 years ago

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Praveen Dhamija Trenton, NJ

CHW have always attended to any issue I've faced and resolved it.

5 years ago

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Carolyn Baker

They deny claims that should be covered, and claim specialist was rude and obnoxious.

5 years ago Edited October 18, 2021

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Dec. 14th, 2021

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Barbara Rudisill Clover, SC

Do a great job on time friendly people know their job very well

5 years ago

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Hansel Delgadillo Harker Heights, TX

Great company with great customer service, would definitely recommend

5 years ago

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Craig Ricketts Loganville, GA

Quick claim turnaround. Technician fixed the issue within two weeks of the claim being filed.

5 years ago

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Anonymous League City, TX

I am not happy with customer service or the manager. They are not working for me. It was transferred to me from the previous owners.

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director .

Oct. 14th, 2021

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Tom Fort Myers, FL

I was happy with they way it is set up. I had my air conditioner fixed. I am happy.

5 years ago

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Dolly Las Vegas, NV

Outstanding customer service and the price makes it cost effective.

5 years ago

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Sreenivasa Raju Troy, MI

Very good customer service. Clear policy terms. No hassle claims

5 years ago

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Patricia Maycumber

Respond quickly with repairs. People they send are efficient accurate in determining and making the fix

5 years ago Edited October 12, 2021

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Jesse Serna Buckeye, AZ

No run around on whats covered & what is not, they got it done!

5 years ago

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Sara Sgnilek Boca Raton, FL

Quick response and resolution no issues in getting in touch with the company

5 years ago

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Violet Bench Winter Park, FL

Very prompt with their response. Great, knowledgeable, helpful repairmen

5 years ago

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Cindy Perugini Palm Bay, FL

Friendly Excellent Quick service accommodating my work schedule.

5 years ago

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Elton Baul Killeen, TX

Quick response my issue was taken care of in a timely manner

5 years ago

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Karen Colgan Goodyear, AZ

No one shows up when needed and no one writes me back when I leave messages on this site or on the phone, have called and asked for a callback too many times

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

Oct. 14th, 2021

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Verified Customer

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Roy Vaccaro Fort Myers, FL

So far every time we've called we got results we were very happy with.

5 years ago

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Ellen Hughson-Hale Glendale, AZ

Quick and efficient Very happy with the plumber they sent out

5 years ago

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Dick Bugg Morrisville, NC

Quick response to schedule a vendor that solved the problem

5 years ago

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James Aynes Murrells Inlet, SC

Difficult to know what is covered and what is not covered. Repairman has to get permission before work can be done

5 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
We encourage all of our customers to review their coverage.

Oct. 14th, 2021

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Verified Customer

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Anonymous Hephzibah, GA

They are very, very good. I call and they contact me next day.

5 years ago

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Clyde Riverdale, GA

Great service whenever I had a problem. They get the job done.

5 years ago

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Yoconna Columbia, SC

Fast service and they do quality work. I just appreciate it.

5 years ago

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Orlando L. Orama Edinburg, TX

They were very effective and rapid to assist me with my claim.

5 years ago

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Bill Schira Sylvania, OH

They came through twice, failed me once. I have two homes using Choice. I would recommend them

5 years ago

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John Stanzione Lagrangeville, NY

Taking too long to pay me back on an authorized payment that I had to dish out money for a claim that you had nobody in my area to take care of.

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

Oct. 12th, 2021

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Louis DeLuca Philadelphia, PA

So far so good. Had a good contractor and an easy experience

5 years ago

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Margaret Sprinkle Huntsville, TX

My water heater is working again, and not leaking! Thank you.

5 years ago

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Beverly Wilson Lexington, KY

CHW representatives arrange prompt repairs with reputable contractors.

5 years ago

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William Cruz Birmingham, AL

Fast response, knowledgeable, respectful and clean workers.

5 years ago

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Wes seaman Naples, FL

Had one experience since obtaining coverage and everything was perfect

5 years ago

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Carrol taylor Carencro, LA

U sent me a plumber, that couldn't do the job and had to pay him for something he did not do 85dollors services ü§î, I would like to receive my money back?

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations.

Oct. 12th, 2021

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Claudia Atwood Lumberton, TX

Professionally,and quick to respond, fixed the problem same day,

5 years ago

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Cheryl J Matzdorf Homosassa, FL

my experience to date is good communication and follow through

5 years ago

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Crystal Jones Williamsburg, VA

Was pleased with the turn around on getting someone out to fix our air conditioner

5 years ago

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Bruce Townsend Fort Mill, SC

Extremely easy way to request service. Quality repairs. Great value.

5 years ago