Name: Choice Home Warranty
Rating: 3.8

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Verified Customer

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Debbie Reyes Sun City, AZ

Didn’t cover expense I paid extra to cover. Next they sent a contractor who insisted I would at with a check or cash then never came back. I received no refund and service was never performed so I canceled the policy

5 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage. We regret losing you as a customer.

Aug. 12th, 2021

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Verified Customer

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Joyce Riley Orlando, FL

I have only had 2 and I like the function of this one better. Setting up service was a breeze.

5 years ago

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Verified Customer

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Fred White Las Vegas, NV

The plummer was prompt and courteous, got the parts and fixed the problem that day.

5 years ago

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Verified Customer

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Sue Fairfax, VA

I've made several claims & Choice responded quickly & sent service techs to do the repairs.

5 years ago

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Merrick Sims Atlanta, GA

They agreed to replace my refrigerator, however, they are making me wait 2 weeks to talk to a claims specialist. Meanwhile I am without a refrigerator and no food.

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.
In a recent review of your claim, our records show that we have provided you with a satisfactory resolution, in which we are glad to report that you have accepted.

Aug. 12th, 2021

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Verified Customer

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Mark Louisville, KY

They were responsive and sent out a quality repair person who fixed the problem.

5 years ago

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Verified Customer

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Faith Holland Hertford, NC

Prompt reply on request for service repair. Technician schedule and knowledge excellent.

5 years ago

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Verified Customer

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Marty E Gruber Prescott Valley, AZ

Very quick response....had repairman here very quickly, who was professional and knowledgeable.

5 years ago

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Suzanne Fowler Chester, PA

I have put in a few claims- I’ve gotten an appointment quickly and my issues were resolved.

5 years ago

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Verified Customer

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Pam Surprise, AZ

I appreciate their help. They fixed my air conditioner. I have recommended them many times.

5 years ago

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Verified Customer

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Kevin Alexander Killeen, TX

Excellent service and each time I've needed help they we're more than happy to help me.

5 years ago

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James Stafford Hurricane, WV

Very responsive and great service . Every worker is professionally responsible.

5 years ago

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Verified Customer

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Mehul Patel Westborough, MA

We have a dishwasher issue for more than 8 weeks now. Its not getting repaired even though missing parts are available at my home for more than 3 weeks.

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Jul. 22nd, 2021

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Verified Customer

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Catherine Bryant Enterprise, AL

I really appreciate the technician that Choice sent. I also like the annual rates and coverage.

5 years ago

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Verified Customer

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Terry and Yolanda Black Knoxville, TN

Because we get the help we need. There are no Hassel. Everyone is very pleasant and helpful.

5 years ago

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Verified Customer

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Sonja Gillespie

Quick response after filing claims and the technicians they send out are so nice and professional.

5 years ago

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Verified Customer

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Rosa Henderson Sharpsburg, GA

I have had to file a claim twice within a few weeks. They have taken care of both issues!!

5 years ago

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Verified Customer

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Annie R Coston Hampton, VA

Great service dependable and speedy f or requested service will depend on them again

5 years ago

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Anderson Woodbridge, VA

My business partner and I who have warranty coverage on our personal and business property have been greatly disappointed in the decision to deny coverage for several properties in the past several months

5 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Jul. 22nd, 2021

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Verified Customer

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Spencer Gaithersburg, MD

I had some drainage backup and the first guy they sent out solved the problem. They were prompt sending him out.

5 years ago

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Verified Customer

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Alice Falls Church, VA

Sometimes the contractors are good and respond quickly and do a good job and some are not good. It depends on the contractor.

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations.

Jul. 22nd, 2021

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Verified Customer

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Peggy Arlington, TX

We were happy with the service when we used the warranty. Everything came out the way we wanted.

5 years ago

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Verified Customer

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Mozelle Tampa, FL

I think choice home warranty does a very good job. It is the best company as far as rate.

5 years ago

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Sandra Moore & Malcolm Monroe San Antonio, TX

They are always there when you call and they are pretty good with claims and doing what they are supposed to.

5 years ago

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Verified Customer

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Raul Bloomingdale, IL

The service has been quick and the employees qualified and clean. I am satisfied with that.

5 years ago

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Verified Customer

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Mary Memphis, TN

The service is great. I use the warranty about every month. I haven’t had any issues.

5 years ago

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Verified Customer

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Satwant Katy, TX

They keep their word. They do what they say. They are very friendly. I am very satisfied with them.

5 years ago

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Verified Customer

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Susan Naples, FL

I needed an emergency service and they don’t do that but they were out within two days and took care of the problem.

5 years ago

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Gary Las Vegas, NV

They don’t cover enough of the services and they don’t answer questions properly. It took forever to get the faucet to get repaired.

5 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
We encourage all of our customers to review their coverage.

Jul. 21st, 2021

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Verified Customer

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Candy Lumberton, NC

My dryer wasn’t working and they were easy to get in contact with to get it repaired.

5 years ago

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Verified Customer

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Anonymous Kingsville, MO

They got a plumber out to me immediately to take care od it and the person they sent out was quality.

5 years ago

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Verified Customer

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Demetria Tulsa, OK

Good responses and issues taken care of. They help save money by taking care of some of the cost.

5 years ago

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Verified Customer

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Kevin Risen Englewood, CO

I was disappointed in the time it took to get the vendor to my property, but once there he was terrific.

5 years ago

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Verified Customer

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Patti Wolf-Dufur Chandler, AZ

Contract says that they replace an appliance with like appliance, that's not true. They judge what they pay for the appliance

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director.

Jul. 14th, 2021

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Verified Customer

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Donald L Weekley Greenville, SC

Sometimes the warranty process is pretty simple, other times I find it seems they are just trying not to pay a claim.

5 years ago

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Michelle Wilburn West Palm Beach, FL

Easy to do business with them. Appointment were quick and the service provided was excellent

5 years ago

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Verified Customer

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Mario Fernandez Orlando, FL

Great response time, there has been no surprises and very responsive to our needs

5 years ago

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Magdalena Guevara-Fayad Las Vegas, NV

Excellence, one stop shopping, following through on promises and and professionalism

5 years ago

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Verified Customer

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Morris Stanley Wake Forest, NC

Prompt customer service and my repairs have been done by professionals each time.

5 years ago

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Donald Sanchez Georgetown, TX

Very professional, efficient, transparent, and kept me in the loop at all times!

5 years ago

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Ken Garry Littleton, CO

Response times for a repair was way to long. There is still a repair for the dishwasher waiting on parts. The followups could have been more

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Jul. 14th, 2021

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Verified Customer

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Denise McCray Douglasville, GA

Because I have received poor service they find any excuse not to pay for anything even when they replaced my ac unit and it was still under warranty.

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director.

Jul. 14th, 2021

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Verified Customer

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Dawn Alyse Malley New Caney, TX

Always prompt and professional. The tech that come out are experienced and efficent.

5 years ago

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Verified Customer

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Ann Roche Rocky River, OH

Quick in responding. Helpful. Called me back. Checked with company on status.

5 years ago

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Verified Customer

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Marina Shakarov Fresh Meadows, NY

I used your services only once, the person who came to service the dishwasher was great.

5 years ago

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Verified Customer

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Israel Lozano Missouri City, TX

Responsive, very good customer service, great work with good companies to do repairs

5 years ago

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Verified Customer

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Robert L Shatlain Brownwood, TX

Half the time customer service don't speak English enough to where I can understand them and I don't like doing things online like you want us to because you're so busy

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director.

Jun. 30th, 2021

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Verified Customer

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Linda Saint Augustine, FL

I called for air conditioner repair and it took almost 2 weeks for a repairman to fix it. I live in Florida and it's hot!

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations.

Jun. 30th, 2021

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Verified Customer

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Robert Marcus West Newton, MA

Always courteous, professional and timely in their response with technicians to meet our needs!

5 years ago

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Verified Customer

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Yolanda Silmon Pleasant Grove, AL

Tech have been on time My only regret that I have refer other and didn't receive my refer fee

5 years ago