Name: Choice Home Warranty
Rating: 3.8

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Verified Customer

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Darrin Indianapolis, IN

Had one breakdown with clothes dryer. Excellent response time and effortless repair.

5 years ago

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Verified Customer

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Ericka Salinas New Boston, TX

Very professional, the guys came in ask me about the issues and got right to work.

5 years ago

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Cecil Asheboro, NC

I like their coverage. Their service is very good. The service guy did excellent work.

5 years ago

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Verified Customer

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Heidrun Webb Carrollton, TX

They were Friendly, Knowledgeable, Punctual and did exactly what they said they would.

5 years ago

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Verified Customer

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Kimberley Woodard-Henry Jacksonville, FL

I have had to use them twice within a short period of time; the process was easy and painless.

5 years ago

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Stephanie Madison, AL

Everything that I needed fixed was done fast and the companies that are used are really good.

5 years ago

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Jorge A Garcia San Antonio, TX

The plumbur sent was very profesional and fixed the leak, but the approval for the work was a little slow.

5 years ago

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Verified Customer

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Lavon Jones Lewisville, TX

They go over and above to help expedite things and they stay in touch with you along the way.

5 years ago

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Juan Lopez Tomball, TX

The person who went to my house does not have the minimum of knowledge and the supposed recommendations are absurd, I lost my 65 dollars for the visit. In the end the appliance keeps failing

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations.

Oct. 20th, 2021

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Pamela Torge Bradenton, FL

They are good at getting service calls scheduled but they have so many exceptions, they always find a way to not cover repairs

5 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
We encourage all of our customers to review their coverage.

Oct. 20th, 2021

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Verified Customer

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Walter Terhune Lady Lake, FL

Their contracts rely too much on "words" and not on solving the problem. Hence, because of words or lack of words the problem may not be fixed or functional after all.

5 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Oct. 20th, 2021

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Roshell Polk-Guichard Dallas, TX

Not impressed as a 1st time customer. My "Delta" bathroom faucets were replaced with a generic brand. Looks to break if not handled with kid gloves. Can't wait for this membership to expire!!!

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director.

Oct. 20th, 2021

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Verified Customer

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krishnamurthy Woonnimani Portland, OR

I have been using it since last 6 years and really they are very good at fixing most of the service activities

5 years ago

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Tom Haverhill, MA

I had problem with my air conditioner and service fixed the problem and went beyond excellent

5 years ago

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Terri Kingman, AZ

Each time I've called for assistance they've helped by getting service to my house promptly.

5 years ago Edited November 18, 2021

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Uche Dappa Las Vegas, NV

This company performs above expectations with a highly responsive customer service.

5 years ago

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Verified Customer

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Destyne Palmer West Salem, WI

It was extremely difficult to find contractors willing to accept the calls to repairs, and those that did said they were not willing to work with CHW again.

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Oct. 20th, 2021

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Verified Customer

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George East Brunswick, NJ

Someone came out quickly to repair my ice maker. What I needed was taken care of quickly.

5 years ago

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Anonymous Tampa, FL

Generally they try to get the job done as quickly as possible. They are available around the clock for the most part.

5 years ago

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Bob Naples, FL

Everyone is happy because they came out the next day when the dryer wasn't working.

5 years ago

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William

The response time leaves a lot to be desired. It was a week after the fridge went out before they were even able to address the situation. It takes too long.

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Oct. 14th, 2021

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Verified Customer

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John Carter Georgetown, OH

The A/C repair technician was required by CHW to use a cheaper part, which turned out to be the incorrect one. It cost another trip for the repairman, a re-stocking fee and more time without my A/C working.

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Oct. 14th, 2021

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Verified Customer

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Sheila Rhudy Palm Bay, FL

The gentleman cam to look a the pool spent about 10 min left and said he would be back. That was 4 days ago and have not heard back.

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations.

Oct. 14th, 2021

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Verified Customer

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Janet Howard Smithville, MO

We called our problem in and we had someone out in a couple days to fix our problem

5 years ago

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Verified Customer

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Alonzo Fayetteville, NC

The time I used Choice everything was taken care of, I had no problems, everything went good.

5 years ago

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Anonymous Humble, TX

Choice Sucks. It seemed like a good idea at a time. There is something wrong with our Washing Machine. It's not fixed, it's still broken, and I was not given enough money to go buy a new one.

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Oct. 14th, 2021

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Verified Customer

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Nazih El Dada Staten Island, NY

Quick service, reliable, stand behind their promises. Professional staff and quality service.

5 years ago

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Verified Customer

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Lou Ann Wolf Amarillo, TX

They contacted a very professional company. Extremely nice and explained the repair to me.

5 years ago

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Lisa holt Vansant, VA

No questions no hassles they had my problem fixed without me having more problems or worries

5 years ago

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Nancy Maxwell Montgomery, TX

With the exception of the garage door companies, all others have been responsive and timely

5 years ago

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Nelia Deiz West Bloomfield, MI

It takes almost a month for a repair to occur and when repairs are made they last 3-4 months and requires another; the plumber was excellent r call for the same appliance

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Oct. 12th, 2021

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Verified Customer

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Nevin Gatchalian Tucson, AZ

CHW dispatches reliable and trustworthy service contractors that do quality work and service.

5 years ago

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allan j stearns Naples, FL

Easy to contact, service people have always been on time and very knowledge able

5 years ago

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James Kucharski Gilbert, AZ

Choice hasbeen helpful prompt sends qulified service people who are professional, and knowledgeable

5 years ago

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Dolores Bove Asbury Park, NJ

Quick response with an early date to repair my appliance I didn't need to wait weeks for service.

5 years ago

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James Thomas Westbury, NY

They are washing their hands clean of anything to do with me, a loyal customer for years because my heating system needs to be replaced and it is on the more expensive side of things they warranty.

5 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.

Oct. 12th, 2021

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Verified Customer

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Rebecca Webber Little Rock, AR

Promt effcient response to requests for services. Quality professional service technicians.

5 years ago

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Mandi Shive Newport, PA

Service was fast and we're completely satisfied with our new home warranty company

5 years ago

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Giulia Charlotte, NC

They were very courteous and one of their technicians contacted me immediately to solve the problem

5 years ago Edited October 11, 2021

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Ali Littleton, CO

Horrible company to deal with and almost nothing is covered and when something is and they need to replace it they give you about 40% of what is needed to get the appliance replaced

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Oct. 12th, 2021

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Verified Customer

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Tara L Lawson Lexington, SC

Nice friendly service.I need to pay my bill I know is past due.Thank you all again

5 years ago

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Doyle Williams Ocala, FL

It was easy to deal with and easy to make appointments. Very nice person I spoke with on phone.

5 years ago

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Wynne Keenan Harold, FL

Inadequate performance they do not repair your products the way that they should. I should not have to ARGUE and BEG to have things done the right way

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

Oct. 7th, 2021

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Verified Customer

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Yulia Land O Lakes, FL

So far every call I've made has been responded to quickly and with knowledgeable contractors

5 years ago

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Robeat Kennictt Oak Grove, MO

They was prompt fixing my AC and they replaced my garbage disposal when it went. out

5 years ago

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Jerry Groebner Mankato, MN

It took them almost a month to get someone who would look at my washer. By that time I had already ordered a replacement at half the price of a new one because GE worked with me, therefor all CHW offered me was $100.00.

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations.

Oct. 7th, 2021

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Verified Customer

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Edward A Janek Sr Galveston, TX

My A/C has been out for 5 weeks plus 4 days. No one will help me at Choice warranty. I have contacted my lawyer. Terrible service as I am 94 years old & have to live in a hot house. Eddie Janek

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.
In a recent review of your claim, our records show that the claim has been closed out as completed.

Sep. 28th, 2021

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Verified Customer

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GLENDA SERAFIN Grovetown, GA

RESPONSE TO MY PHONE CALLS, PLACING MY ORDER, PROMPTNESS IN POSITIVE JOB WELL DONE

5 years ago

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Carly Las Vegas, NV

We just recently signed up with Choice and so far the service has been fast and efficient.

5 years ago

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Joyce Pinkley Wichita, KS

Fixed my sewer problem in a couple of hours and did a really good job of cleaning up.

5 years ago