Name: Choice Home Warranty
Rating: 3.8

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virginia brown Lexington, VA

the company seems very nice but takes a while to get someone out for service call. my sump pump went crazy making loud noise and constantly pumping was concerned of burning out. they did find a company and was able to replace the sump pump. i am very great full to Choice Home Warranty and to Carroll and sons

5 years ago Edited September 14, 2021

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Judi Anderson St. Petersburg, FL

Neil L was very helpful and thorough in explaining the features and benefits of their Home Warranty program. Choice has an excellent program for protected pricing with extra months at no charge. Very impressive.

5 years ago

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Delroy Anderson Orlando, FL

My experience is very wonderful I have it very professional and caring representative and she explained everything to me and very detail and I am very satisfied thank you Dion I am very satisfied with your help

5 years ago

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Richard J Thellen Knoxville, IA

I got one contact a few months ago. We were dealing with Covid of myself and my wife. I told the caller that when were ready we would contact you. The emails and text messages were annoying. My wife and I have decided do our research over the last few days and based on price, coverage and payment plans, we decided to go with you.

5 years ago

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Ramona collier Valrico, FL

Very easy process to set up I feel secured that my home warranty products will be safely secured for maintaining the life of each product I am so glad to now have the security

5 years ago

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Wanda Reid San Antonio, TX

Robald Lucas offered me a plan I could not refuse! He was very professional and at the same time, very personable. He is the best! Thank you Ronald! I know I will not be disappointed!

5 years ago

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John Akai Chicago, IL

You do respond, but its 3 days to get service. I just had a plumbing leak repaired by a non plumber. The next day we had no hot water, again 3 days. The leak took 2 weeks to get someone then you send me a guy with out tools,so I got to pay double for a simple leak. I would like a response from your company. I do know, your company doesn't care "get someone else" as a response from your people.

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Jan. 21st, 2021

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Peter J Mullin III Diamondhead, MS

Very efficient and helpful. This was my first experience with Choice Home Warranty and I'm impressed with the service and very satisfied with the work performed by the tehnician.

5 years ago

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Susan Swink Houston, TX

I called in a claim for stoppage. I did not have stoppage at this time. I did however need both valves replaced in my toilets. You approved the technician to install them for me. Thanks.

5 years ago

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Thomas Zaia Saint John, IN

Tony was very helpful in explaining all the features of the program. He had to twice go to his manager to get additional discounts (veteran and over 55). I appreciated the time he held on the phone while I discussed this program with my wife.

5 years ago

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Robert May Saint Augustine, FL

I have been very pleased at the prompt responce to requests for service. the Technicians are very knowlageable . I have had the service or several years and continue to like my contract

5 years ago

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michelle lee Greenville, TX

I was disappointed to learn the policy I have died not cover fixtures but to be told there is a policy that does. The representative who renewed my policy was very short in his tone and did not seem open to additional questions. He did, however, inform me about the upgrade which allowed me to have fixtures covered.

5 years ago

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Alfred Stovall, Jr. Indianapolis, IN

It's our first year using a home warranty company. We had rather low expectations but have been pleasantly surprised. You do received rather abrupt and canned messages if your claim has been denied, though the company's rationale behind the denial is understandable. Still, for those claims that have been approved, we've been quite satisfied.

5 years ago

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J Clark West Monroe, LA

The guys were friendly, but I had to wait nearly all day for the appointment originally set for the morning. They did call to say they would be an hour late which actually turned out to be "hours" later. Fortunately, I had no other appointment for the day. Before they left the trouble was 100% resolved with no other issues.

5 years ago Edited September 14, 2021

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phyllis gillespie ,

Choice Home Warranty is a great company to work with. Their is vertually no hold time on the phone and my service calls have been the next day for a scheduled repair Highly recommend

5 years ago

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Chintua Alozie-Super Affiliate Zephyrhills, FL

Our initial encounter with CHW was somewhat rocky when we submitted our first claim. Fast forward to our recent claim for a broken pool heater, CHW made the arrangements for service and was able to get our pool heater issue resolved. CHW was quick to respond and service was seemless.

5 years ago

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Salone T Clary Jr. Brandywine, MD

The company provided a quick response, and excellent service. The technician was very knowledgeable and gave all the information we needed to make the best decision for our home.

5 years ago

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George Minneapolis, MN

Contacted choice home warranty today, spoke with a very knowledgeable and helpful gentleman named Jason, purchased a home warranty system that I think will fit my needs very well. George

5 years ago

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Johnny Smalls Pearland, TX

It has been a good idea to have a home warranty. Choice has serviced my needs for years. I am satisfied with my case worker Tia W. She has successfully completed my claim concerns.

5 years ago Edited September 14, 2021

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Agnes Kiely Lehigh Acres, FL

Cannot get through on phone to place a claim. Did online and waited more than a week for a technician to be here to fix the problem. Technician called to get authorization to fix the whole problem and issue I was having he waited here over and hour and half and could get anyone to return his call from Choice to approve the repair. Very unprofessional of Choice not to resolve the issue while I had a technician here.

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations.

Jan. 12th, 2021

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Virginia Williams Maywood, MO

My experience with choice homes was great. I told them my problem and they got somebody coming out to take care of it. I love the one time payment & if they can't fix the problem they will replace what's broken.

5 years ago Edited September 14, 2021

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Nick Ducati Bradenton, FL

On time; pleasant and knowledgeable. Didn't try to cause "fake" issue, etc... Jim from TAC appliance repair was awesome! He discovered the problem, fixed it promptly and explained along the way.

5 years ago

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alice Oklahoma City, OK

customer for three years just recently had to make 2 claims refrigerator&drain pipe leak the both times customer service were great,polite &patient.although it took a little time to get some one because of holidays the repair person that came have me assurance the job would be done.thanks choice home warranty Alice

5 years ago

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Anna flores Fox Lake, IL

Can't rate the company since i just purchased the plan. But customer service rep name Ali was very professional and answer all of our question prior to purchase. Thank you Ali

5 years ago

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Rogelio Melbourne, FL

Choice warranty always reacts quickly to my concerns. When calling in a claim I am always treated with utmost courtesy. I would recommend Choice to anybody looking for a good home warranty company.

5 years ago

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Mel Connect ,

The technician from Saving Grace Plumbing was on time, very pleasant and got the job done quickly. JT and his assistant provided some good advise on how to avoid the issue in the future. I would definitely recommend this company.

5 years ago

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Tiffany Locus Elkridge, MD

My experience has been mixed. They are responsive to sending out techs. But, some of the techs are better than others. Some techs have no idea how to do advanced troubleshooting. Other techs are very skilled and know how to define a problem with an appliance. I recommend doing research on the company that they are attempting to send out before you actually allow the tech to come to your home. This prevents you from wasting money on the trade call fee to the tech.

5 years ago Edited September 14, 2021

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations.

Apr. 8th, 2021

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Jvernose Philadelphia, PA

Up until now I had only given you a one star the service that I received in both my Philadelphia home and Atlantic City home has been poor at best especially in Atlantic City the recent service at my home in Florida through the company KENTEX was absolutely fabulous the technician Mario was in and out got everything done and efficiently keep up the good work with picking companies like this contacts

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we are pleased to hear that you were satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your positive feedback to the Director of Vendor Relations.

Jan. 5th, 2021

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Stephanie Schechter Louisville, KY

James P was the rep. I worked with on our new home warranty. He was very personable and answered my questions. Although we had a very bad experience with the home warranty company that was given to us al the closing of our home, I feel confident that if we ever have a need to actually use our Choice Home Warranty things will go a lot better.

5 years ago

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Linda M Eugene, OR

Pretty much everything is painful with Choice home warranty. The only part that works well is submitting a claim on-line. After that you are on your own. After having a number of claims to submit, NOT ONCE did Choice even pretend to find a contractor to come out and attend to my issues. The owner MUST TAKE THE CHANCE of trying to find a contractor that is honest, reliable, available, etc. Once the contractor is on site, the on-line form must be filled out by them, and they are supposed to wait until someone at Choice reviews the record and gets back to them to go ahead with the repair. Sure, it's a great idea to keep an expensive and hard-to-get professional to just hang around your home for hours (or next day) for that response. So, they do the repair and you hope for the best. This last time the declined to process the claim saying there were pictures required. Would have been nice to know before hand!!! The response was that it had been repaired incorrectly before and was declined!!!! It has never been repaired before. Now I have to APPEAL!!! Then, you must wait 2-3 weeks before the claim will be reimbursed (hopefully...). I have used 4 other home warranty companies - ALL were MUCH better than Choice. I do NOT recommend them.

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Jan. 5th, 2021

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Jessica Reno, NV

I have had Choice Home Warranty for about 7 years. They contact the service companies and with in a few days my problem is fixed. The $45. service call is reasonable. Definitely recommend Choice.

5 years ago

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Dave Toledo, OH

So far my experience with choice is not been a very good one. My dryer went out and it took them a week and a half to fix that a simple heating element that should’ve been done in a day. Second my furnace went out on a Saturday and come to find out that all it needed was a new thermostat, but Joyce closes at 5 PM and the technician didn’t arrive until 6:30 PM, which I had to get on my own because they cannot find anyone in the area that could service it. So when it was serviced, they said they contacted the technician, which I verify they never did and they denied the claim. I have a case manager assigned now and then have a phone call with him tomorrow December 20, 2020. If I get satisfaction I’m going to cancel that in three years I just re-up with him. So far my experience of choice is not been the greatest.

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Jan. 5th, 2021

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brandon king , SC

Dishwasher went out, service tech was here in two days and said it was not repairable, so choice is covering the cost to replace, reason for 4 stars is the wait time for the check, should be a direct deposit, Luke they take out of my checking ac account every month.

5 years ago

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Cherie Fort Worth, TX

I had a leak under my sink found water all over my floor on Christmas Eve. I thought it was dishwasher or faucet. Plumber found leak in garbage disposal. Replaced the same day. Every thing is great!

5 years ago

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Mitchel Huddleston Middleboro, MA

I have had the privilege of two highly professional heater repairman that have been to my house! Choice is awesome, on two heaters repaired in back to back years! Fully Covered, totally worth the peace of mind!

5 years ago

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Scott Madey Goldsboro, NC

The customer service from Choice could be better. When dealing directly with them they really act like they don't really care or have any want to help. The technician and contractors they do finally send out are very professional and helpful. And I overheard a conversation between technician and Choice. Definitely not professional from the Choice people.

5 years ago Edited April 19, 2022

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Ned Teeny Roswell, GA

The first plumbing company that showed up provided an extremely high price for the repair. After the frustrating and difficult escalating process with Choice, they sent a different plumber. The second plumber (handyman) was very fair, replaced both valves in about an hour once he got the authorization from Choice, and he did it for a reasonable price and I only paid the $60.

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by the 1st technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Jan. 5th, 2021

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Shayla Covington Wichita, KS

Choice Home Warranty has been very helpful, even when something is not covered. We appreciate you guys going the extra mile, especially during this Christmas season. Money is flying out but not so much in, LoL

5 years ago

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Kristen Kimmer Charlotte, NC

Putting in my claim was simple and easy. The tech came to my home quickly. After the initial claim was approved an additional part went bad. Choice home approved the second part within moments.

5 years ago

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Laura Williams Tucson, AZ

Grandson clogged my toilet on saturday, Called Choice Sunday morning, received an appointment shortly thereafter,for monday morning. Plumber arrived on time fixed the problem in 5 mins. Done!!

5 years ago

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janice tartan ,

well, they are a lot like every other warranty company. sometimes they will authorize fixing things, and sometimes not. they werent going to authorize fixing my washing machine. so when i called them about it, and threatened to cancel, then all of a sudden they were all over it. also, i dont always like the companies they deal with, and it seems to take an awful long time to get parts in.

5 years ago Edited September 14, 2021

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director.

Jan. 5th, 2021

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David Bair Humble, TX

It’s all about your contractors. When they know what they are doing and get it done quick, it gives you a sense of security knowing you chose the right warranty company. Thank you Choice Home! David Bair

5 years ago

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Angella Bentley ,

This is such a convenient service that every home owner should have. I like the fact that when I file a claim Home Choice dispatch a reputable company to my home to provide excellent service.

5 years ago

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NotSoHappy Whittier, NC

Read the contract - the rules favor Choice. Section F9 says: We have the sole right to determine whether a covered system or appliance will be repaired or replaced. We are responsible for installing replacement equipment of similar features, capacity and efficiency... (This seemed pretty clear to me - they would install similar equipment) Section F16 says: We reserve the right to offer cash back in lieu of repair or replacement in the amount of Our actual cost (which at times may be less than retail) to repair or replace any covered system, component or appliance. (Wait a minute, now they say they give cash back in lieu of installing similar equipment. This doesn't sound good) Bottom line - my Jenn-Air microwave died and the "cash back in lieu" offer was $249 (I was told this is Choice's cost for a replacement unit) with no provision for installation. So, I had to buy the replacement, arrange for installation and pay about $223 out of pocket. I guess I should be happy the warranty covered about half the cost of a replacement, but it sure doesn't match what they say in Section F9: We are responsible for installing replacement equipment of similar features, capacity and efficiency... Like I said, read the rules, all of them.

5 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
We encourage all of our customers to review their coverage.

Dec. 16th, 2020

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Diane E. Richendollar Collinsville, IL

CHW has been the only warranty service we use. They have been there for use and leave no questions unanswered. The service is fast & reliable. The service team has made it easy for us to get our problems solved.

5 years ago

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zalachowicz@comcast.net Aliquippa, PA

Hello Team CWH, The service men came, identified the problem, got the part, installed it and did a great job. They were professional, on time and wore their masks. You could not have asked for more. I can't say the same for my Choice warrantee. When you sign up for a home warrantee, you look at what is covered in general terms and see that there is a variety of potentially good coverage. I did not look at the details of exclusions. It seems the exclusions make the policy. When your heating system is covered then the whole house humidifier should be covered as it is an integral part of the heating system. It makes the whole system function better. Looking at the policy details, I see far too many exclusions. So much so that I am considering cancelling the policy and asking for a refund for the remaining policy term. Waiting for your reply. Zbig Lachowicz

5 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.

Dec. 16th, 2020

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Levy Kopelovich Englishtown, NJ

The process that is being used to facilitate calls is cumbersome and at times hurtful. There is no accountability, direct or otherwise, where personnel in a position to assess and in fact to make a decision are available. Also, there might be a need on the company part to better screen potential subcontractors for their performance and reliability.

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Dec. 14th, 2020

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Cathleen Finch Sanford, FL

d another appt. They asked if the present time would work & he was here within the hour. Very friendly, professional,& expedient. Came masked so I could tell he had concern for me.

5 years ago

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garydank77 ,

They cover most small things but allot isn't covered for needed parts. I had my ac condenser taken out and cleaned and they covered it but didn't cover the $150 of freon to get put back in. Then my heater coil was burnt out and they covered replacement completely.

5 years ago

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Edward Fife Culpeper, VA

So far, CHW has earned my business and appreciation. I have not had to actually call for a repair but I expect the same excellent customer service as I have already experienced.

5 years ago