Name: Choice Home Warranty
Rating: 3.8

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Rclay Frankfort, IL

The customer service representative was very cordial and friendly. I told him I had one Home already covered and looking to add two more and he offered me both excellent rates and coverages for both.

4 years ago

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Vonda Thrasher Appleton, WI

Kurt was knowledgeable and very enjoyable to work with. Their prices were great and I'm now paying less then half for my yearly home warranty program. It pays to check around.

4 years ago

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Darryl Jackson Newnan, GA

Very professional company. Easy to work with and file a claim. However, the $65 service fee threw me for a loop. I paid $580 to be a member, filed two claims for a door on my dish washer that will not close, and a fireplace where the pilot will not stay lit. Service fee total.... $130. I found this to be a little expensive when the total of each repair would have cost me around $200. I'll be my own insurance by saving this $710 annually.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Nov. 11th, 2021

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Pamela Lin Taylor Auburndale, FL

We had our ice maker break and we filed a claim online and in less than a week they had a very competent and knowledgeable technician out to our home and fixed the ice maker, Much better service than our previous warranty.

4 years ago

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Jay Daniels Williston, SC

So far so good, except the company who initially took the claim never showed up nor called to let me know they were going to make it. The second company was spot on....early, knowledgeable, and genuinely nice guy (Mr. Riley).

4 years ago

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Jeff Smith Waukesha, WI

Using them has been a decent experience. They are quick to get a service provider out to the house, and issues are resolved in a timely manner. Know what you’re getting, though (it’s not what they lead you to believe). On top of the service fee that you’re charged anytime someone comes out, a water heater, for example, will cost you $450 in labor - completely out of pocket. This “warranty” isn’t a real warranty. You’re simply paying an upfront cost to mitigate some of the (potential) expenses later

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Nov. 10th, 2021

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Peter Nieuwland Anchorage, AK

The first vendor Intel Electric did not work out, they were rude and not very helpful, however Choice came up with a second vendor, A1 Electric, they were excellent and fixed the issue quickly.

4 years ago

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Wanda Medina Marcus, IA

Claim was picked up same day as claim made. Excellent technician. Per CHW email we are only receiving $191 to replace microwave. And to top it off we will have to shop only at Lowes. CHW doesn’t cover installation either. We are receiving disability income so somehow we will have to find a way to cover the balance on a much cheaper product and then find someone to help us with the installation. Doesn’t seem like a fair way to provide for your clients.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Nov. 4th, 2021

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John Moreno Hot Springs Village, AR

Matt was very nice. Took his shoes off when entering the house - nice. Work was done in a reasonable time. Had to order part and he didn’t notify us - my only complaint. That you!

4 years ago

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Jessica Patton

The service rep they sent out to my home was very knowledgeable, friendly, and efficient. I had to wait a week before they had an opening to look at my furnace so my family was in the cold for an extended time.

4 years ago

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Patty Heitkamp New Braunfels, TX

The technician came out on Friday. I put in a work order on Tuesday He was the best. Polite knowledgeable. He had my garage door opener fixed and working properly on 45 minutes. Call for Abel he’s the best!!

4 years ago

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David Michael Bennett Fort Lauderdale, FL

Feel safe regarding my condo. Nice to know that if something breaks, I can get it fixed without any hassle. Questions were answered, and discounts were realized. He answered the phone right away.

4 years ago

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Annemarie Guarniero Yonkers, NY

I called for 2 appliances had a service person call the next day, and came to my home the following day. This is amazing, quick service, and the technician was great- thank you Choice Hime Warranty!

4 years ago

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Iris Vega Longwood, FL

I feel that you guys can do better. I have already had a few bad experiences with you guys. The first one was the lack of communions and the time wait. But in a claim and had to wait almost four months to get it resolved. There deductable also went up from 65 to 85 for each claim you put in. But I continue to still you guys and give you the benefit of the doubt.

5 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the services we provided. Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director.

Oct. 27th, 2021

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Andrew Hanes Raleigh, NC

The Technician answered the phone (this is a big deal). He told me when he would be at my home. He showed up on time and fixed my problem. He also gave me some advise to keep my dish washer functioning at peak.

5 years ago

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Penny Fortin Colorado Springs, CO

Pays for some of appliance, the things I do not like is making you go to specific store for replacement , also you do not receive the credit card soon enough, I am sitting here without a stove until I receive my card, even if I have a card with that store they will not allow me to put the stove on my card and then apply my e card towards balance when I receive it.

5 years ago Edited October 26, 2021

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Oct. 27th, 2021

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Richard Fittipaldi Port Orange, FL

I was contacted by a representative about a home warranty. The next day Tysir B. called and we spoke about what was covered and cost. Today he called back and I purchase a home warranty.

5 years ago

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Jeannie Bostic Ellicott City, MD

Your prompt attention to my service call. Immediate response and by same afternoon repair man was in co tact with me. And your follow ups are amazing. Keep up this kind of response and your company will prosper.

5 years ago

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Edith Waterstraat Rocky Mount, NC

It took over 30 minutes to tail to an agent, but once I talked with the lady she was very polite and helpful. She handled my issues very well set it up for a technician to come to my home to fix the heating system within two days.

5 years ago

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Hacy Green Royal Oak, MI

Not had any experience using warranty as of yet. Chosen due to their rating and cost. If their service experience is as good as their sign up experience I think we will get along just find.

5 years ago

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Camisha Lucas Norristown, PA

Always fast and efficient service- great communication of workflow from choice home warranty staff. Fast online up- to -date status and solutions of claims. This feature decreases long wait times on the telephone.

5 years ago

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Arletta Bennett Aurora, CO

I just like knowing that whatever breaks or stops working, I can call Choice Home Warranty and it will be fixed within in reasonable time with qualified technicians like Scott from Blaze Appliance Repair.

5 years ago

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Rhonda Hoffman Suffern, NY

This experience was 100 💯 percent better than previous Requested a different repair group and this one came earlier than originally planned and tech spent his time getting clog out of drain

5 years ago

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alex Salaiz San Antonio, TX

A&E Factory technician came on Sept 29 and saw the broken part which he ordered that day. Part arrived at my house on Oct 6 but part was not installed until Oct 15. Refrigerator working perfectly. Technician did an excellent job.

5 years ago

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Paulette Stephens Chicago, IL

So far my experience with Choice Home Warranty is ok I dont like the fact they don't cover all plumbing issues that should be included with plumbing so that customers would not have to intake in other Warranty policy with another company

5 years ago

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Johnb Hayward, CA

I haven’t actually used the service yet but I can say that I’m happy with the monthly charge for the service and the low deductible that I will be charged to have an appliance looked at!

5 years ago

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Velma Bearup Chattanooga, TN

Repair man was thorough. Refrigerator cannot be repaired. Today 10-13-2021 I asked when Lowe's e-cards would be sent. Was told they were sent 10-4-2021. I have not received them. The only email on that date said I had forgotten to include limited roof repair. How long could you go without a refrigerator? I need a refrigerator NOW. Please respond PROMPTLY!!

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Oct. 20th, 2021

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Judy Schaule Downingtown, PA

Steve's Monster Plumbing is probably the best and most reliable company that you use. You need to make sure you keep his services. You will have happy customers if you do and they are lucky to get him to do the work

5 years ago

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Vince Fallin Roswell, GA

CHW was very responsive once I set up the repair order. The appointment to fix my leak was set up within 8 hrs and the repair was made the next day. The technician was very responsive and did a good job.

5 years ago

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Dennis Pastor Piscataway, NJ

Requested a service call for a plumbing issue. The appointment was arranged within hours and service man arrived the next morning. Choice could not have done anymore to respond to my request.

5 years ago

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Vicki R Fayetteville, NC

I like their price for the coverage however, I don’t like the timelessness or lake of urgency when you file a claim. The process is definitely not intended for emergency issues. I feel they should have another procedure design for issues that require immediate attention rather than the same standard claim procedure. Most people get this service for emergency or unexpected coverage and sometimes having to wait 2-3 days can cause greater issues and more money.

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Oct. 14th, 2021

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Chanda Chicago, IL

I’m very satisfied with Choice Home Warranty. I’ve had plumbing and furnace issues. I always receive prompt and reliable service. I would definitely recommend them as they are a top quality service provider.

5 years ago

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Linda Chamberlain Las Vegas, NV

I need my dryer fixed. Had to order parts. So I am still waiting. My dryer is older. The repair guy was really good. He is from Sears and knowledgeable. Grateful the there is an answer to my dryer.

5 years ago Edited March 11, 2022

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Brenda Wegner Needles, CA

Joseph answered all my questions in a clear easy to understand . He assured me he would be avail if I had any questions. Thanks to Joseph for giving excellent customer service.

5 years ago

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jasbir Gill Cranberry Township, PA

S&J tech was extremely polite and professional and pleasure to work with.. The experience with choice home warranty from start to finish has been phenomenal. This is my second years and signed them for 5 years

5 years ago

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april Layland Boardman, OR

My experience with Choice home warranty has been fast, easy and fair. Their customer service has been highly responsive and overall excellent. I feel I am receiving a good value for my money.

5 years ago

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Dr. JOSEPH KOCH, Ph.D Brooklyn, NY

The service was excellent, however it was too long of a wait. I had an emergency - my refrigerator suddenly stopped functioning due to some minor electrical system failure, called Choice HW and it took about 4 days to get the technician to come and take care of the issue. Once they got here, did an excellent job. My issue is only the waiting period.

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Oct. 11th, 2021

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Debra Maymon Charlotte, NC

So far, four months in my new home, I've had to file 3 claims already! I'm very glad that I purchased this Home Warranty a month before I closed on the house! I've saved approximately $1200. on out-of-pocket expenses!

5 years ago

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Deepak Vittaldevara Northville, MI

I am happy with the services when ever a fix of appliance is possible. The contract not considering color of appliance (stainless steel vs regular) when replacing a like product is really bad. There is no point paying this much for a non-like product and still calling it a like replacement. The case managers are very restricted even thought they understand the pain point of the customer. Also giving a choice home possible price when there is no way for the consumer to get the product for that price is BS. Also if that is the case giving a Lowe’s gift card is even worse when they don’t have the same appliance in Lowe’s .

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Oct. 7th, 2021

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Jean E Gray St Louis, MO

I called Choice home warranty at four pm and they already had an appointment for my washer by 6 pm.Very pleased with Choice Homes Warranty. They also have senior and military discounts

5 years ago

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Sandra Butler Upper Marlboro, MD

I was very happy with choice initially. However I am finding that now very few claims are covered and even though you are paying your fees as agreed to, there’s always a reason now as to why the claim is not covered. I will very likely end my relationship with choice at the end of this service period because it is no longer economically prudent, and I will share my experiences with individuals that I had recommended to choice and will no longer recommend choice to other individuals as a worthwhile service to have.

5 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.

Oct. 7th, 2021

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Yolanda Fernandez

Really bad expert with the last guy I talked about the last service I received. His affirmations were misleading and not true, most interested on having me renewing the contract than providing service for my current issue. Terrible experience, he hang up on my when I asked for his name after not responding my question about the service and put so much pressure on the renewal.

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the sales experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Director of Sales who will review this matter and handle accordingly.

Oct. 5th, 2021

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Lisa Madsen San Antonio, TX

The first technician canceled once and was a no show the second time. It was a full week before another technician came , By that time I had lost all the food in the freezer. The day after the technician left, the refrigerator quit cooling causing me to loose all that food. Technician said he would put in for the part needed. When I heard nothing for 5 days I called Choice. I was told the tech had not contacted them and I would have to wait. When I reported my refrigerator was now not working she insisted that was another claim( even though it was all the same appliance. The women was dismissive, I asked when a technician would be assigned,she said I would get an email. When I asked to speak to a supervisor, she said there was none. This unsatisfactory. The technician that came did not understand why another one would be coming for the fig. She replaced the defective part and both freezer and refrigerator were fixed. She called Choice and canceled the second technician. I still got a call saying he was on his way to my house and again the next day. The contract was never canceled. Poor communication very customer service. I paid for a 3 yr. contact. With this kind of service I will net be renewing. No one should have to be without a refrigerator for a month.

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Oct. 5th, 2021

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Michael Golson Arlington, TX

I attempted to enter my claim online but there was a technical problem. I received a call from Choice today about finishing the claim process. They took the initiative to follow up with me.

5 years ago

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ROBERT GOULD Las Vegas, NV

The electrician (EE&C) wanted to charge me $2.00+ rto use my credit card to pay the $75 fee. I sdaid no, he took my check for $75. The plumber (OSP PLUMBING) wanted to replace my metal kitchen facuet with a cheap plastic unit. I had to pay an extra fee for a metal replacement. I thought my policy indicate a "repair or replacement with similar ununit:? My policy # 431457878

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations.

Oct. 5th, 2021

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Rose Durousseau Church Point, LA

I was very pleased that I was assigned someone right away. They came in to see about my garbage disposal. They had to replace it. Everything went very well, and I am very happy.

5 years ago

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Robert Haltiwanger Little River, SC

The turn around for a tech is awesome but as far a value and replacement it’s crap. I mean you offered 340 for washer and dryer each yet it’s far more than that to get a replacement. Then you accept offer thinking it’s a quick turn around to get something and they offer a Lowe’s we gift card and it takes 30 days to get gift cards. This forces you to go out buy right away so your not without a washer and dryer for 2-4weeks.

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Oct. 5th, 2021

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Cheri Anniston, AL

Freddy was the professional that facilitated the choices and decisions I made! He was extremely informative and patient with my all of my questions. I highly recommend Choice Home Warranty!

5 years ago

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Richard Daughenbaugh Theodore, AL

Quick response. However you are cheap on the reimbursements. One half of the cost is NOT a reimbursement. 90% is. I had a microwave electronic board die. The total cost of replacement was over $400 from LOWES. I was given 2 options - replacement or check. I chose check expecting a minimum of $300. I am getting$191.00. This is what I meant about CHEAP. Now I know why your BBB rating is B.

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Oct. 5th, 2021

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Terrie Spicer Lubbock, TX

There seems to be no sense of urgency to facilitate repairs, no ability to choose a different repair service when they fail to show up (or even answer phone calls), no transparency of "non-covered expenses" and no option to negotiate how repairs are completed. A service call for a failed A/C unit in June resulted in the technician not showing up at the scheduled time and he would not answer my text messages or phone calls. My call to the CHW claims rep to request a different service provider resulted in two options: 1) Wait 24 hours to have the claim reposted and selected by someone, or 2) Continue to wait for the repair technician to respond. By this time it was late Friday, so I was looking at several more days of sweltering temps. I decided to ignore both options and opted to facilitate repairs outside of the home warranty contract. My last claim was for another failure of the same A/C unit, that happened on a Friday morning. I received notification around 6:00 PM that day that a repair technician was scheduled for noon the following Monday. We endured the heat through the weekend and the tech showed up as scheduled. He diagnosed the problem and submitted the claim to CHW. Within 2 hours I received communication from CHW that the repair was covered, except for $150 that I would need to pay. I called the claims office to discuss what was not covered and the representative either could not or would not tell me why I had to pay the extra money. She quite rudely told me that I could either accept the charge, or decline the repair. I then asked her what the repair estimate covered and she told me that she was unable to tell me. I stated that I was interested in discussing the possibility of negotiating a settlement that would allow me to make a partial upgrade to my undersized A/C system. I was informed that it was not an option.

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Sep. 27th, 2021