Name: Choice Home Warranty
Rating: 3.8

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Verified Customer

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Sajid Collierville, TN

Any time I call I get a quick response and the technician comes quickly as possible. It's a very good service.

7 years ago

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Ipuna

So far it's been okay. I was worried in the beginning because they wouldn't cover anything. I had to escalate my claims.

7 years ago

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Jamie Brovont

They were prompt and virtuous when I needed repair work. I recommended them to my daughter, who also has coverage through them.

7 years ago

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Juan Larin

The good: Easy to set up appointments. The bad: Hard repair approval process and very difficult to talk to someone that really knows what they are doing.

7 years ago

Reply from Choice Home Warranty

Thank you for your feedback Juan.

Sep. 5th, 2019

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Verified Customer

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Patrick

Had a Dryer stop working. The first tech said he was going to suggest we get a new dryer from Choice. Choice Home Warranty said that tech never sent in his report. He did cash our check. They sent out another tech that said the dryer failed because of lint build up. Which happens to be a clause for Choice to not have to pay.

7 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. It may also be found on

Sep. 5th, 2019

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RM D

If I could give them no stars I would. They will try to find any way they can to not pay claims. Found this out the hard way and was told the same thing from two companies that previously worked for them. Please save your money, wouldn''t recommend them if they were free!!

7 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. It may also be found on

Sep. 5th, 2019

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Verified Customer

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Aeriole Terry

I''ve never had such a great experience. They executed. Covered all bases accurately & efficiently.

7 years ago

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Jose morales

They are always so nice and always make the appointments quickly. I would recommend them to everyone.

7 years ago

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Susan Grubbs

Very professional, and no issues! No wait time on scheduled work.Would recommend their services to anyone.

7 years ago

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Verified Customer

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R. Height Grand Prairie, TX

The claim was handled in a prompt manner and my dishwasher was restored to running condition within three days.

7 years ago Edited April 18, 2022

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Verified Customer

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Keith Cole

Called about a/c and they arranged a contractor and it was repaired and only paid the service fee of $60.00

7 years ago

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Dee Spring, TX

I liked what I saw and what they offered. The people are professional and explain things to you but when my air conditioning wasn't working they came out and wouldn't pay for it because there was a leak. I'm sixty years old, getting out to clean the AC unit is not particularly easy for me. I was not happy to be denied my claim.

7 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.

Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. It may also be found on

Aug. 29th, 2019

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Verified Customer

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Florentina Las Vegas, NV

They either fix it or replace it. I have used them twice and they have been very good I'm very happy with them.

7 years ago

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Carol Cypress, TX

When I talked with the choice representative they were helpful. I've had no issues. They've been great.

7 years ago

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Lillie Scottsburg, IN

My air conditioner had stopped working and they were really quick finding someone to fix it. So far they've been good.

7 years ago

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Verified Customer

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Cathy

They reacted so quickly. The roster was leaking, they came down but couldn't fix it so they payed for a new one.

7 years ago

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Alzina

We only had to call one time and they did a good job. They were here when they said they would on time.

7 years ago

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Richard

The technicians they choose are very educational in their error dialogue. They were very prompt accurate.

7 years ago

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Sara

It's just very easy and they haven't let me down yet. My pool pump decided to break and I called Choice and they had somebody out within a day.

7 years ago

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Rosemary Knightdale, NC

Not a satisfied customer. The company is not reputable. My refrigerator broke and they knew it wasn't covered but they sent a repair man anyway, costing me sixty dollars. When I called to complain and change the plan, you have to wait thirty days and then call again to have it fixed.

7 years ago

Reply from Choice Home Warranty

Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. It may also be found on

Aug. 29th, 2019

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Josephine

Very good, very prompt. Just a couple months ago they fixed my stove and have had them fix my washing machine.

7 years ago

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Angela Saint Augustine, FL

Best value for money. The customer service team had gone above and beyond. They sent out a technician very quickly.

7 years ago

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Judy Clearfield, UT

I've very well pleased. They got here and got the job done. They've very pleasant people and prompt.

7 years ago

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Collette Cape Coral, FL

They should keep their office open on the weekend if they want to service people. I've had several claims that happened on the weekend and they are closed.

7 years ago

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Luis San Antonio, TX

Everything is acceptable. I did my research before I chose them. They respond to my needs every time I've used them. They're very very fast.

7 years ago

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Clarence Richmond Hill, GA

I'm satisfied with choice home warranty. It's a good service. They respond quickly and solve the problem.

7 years ago

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Cary

It's actually worked pretty good. They came out and replaced my garage door opener when they couldn't fix it.

7 years ago

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Natalie

They respond immediately to my service need and the tech sent on this visit was exceptionally great!

7 years ago

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Liliana Smith

It seemed like the best price but I would never use them again. I do not recommend them. They did not provide the timely service I expected and I was without a refrigerator for three weeks. I ended up cancelling the policy and I lost two hundred dollars.

7 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. It may also be found on

Aug. 23rd, 2019

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Verified Customer

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Anonymous Ocala, FL

My washing machine went out and I called them and they were pretty about coming out and looking at it.

7 years ago

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Georgia Plagens

For my AC it was very quick but it took maybe 3 weeks or more to fix my washer. But he did get get it working till the part in

7 years ago

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Glenn

On the one occasion that I needed plumbing repairs Choice was prompt at getting a plumver to service my needs.

7 years ago

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John Orlando, FL

Once I had a problem with my pool the provider was a little bit challenging but in the end we got it done. They had good follow up.

7 years ago

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Mary Lorton, VA

Very satisfied. The fan on the fridge went out and they got a part and installed it with no problems.

7 years ago

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Jean Little River, SC

They are pretty fast to respond and get someone to my house. I needed it for garbage disposal and it was fixed for me.

7 years ago

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Laloni Childersburg, AL

I had great service when I signed up. When my AC went out, I used it and it worked great but when my water heater went out and because of the new rules and the new size, it doesn't fit.

7 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience and regret to hear your dissatisfaction. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.

Aug. 14th, 2019

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Harold Ennis, TX

My air conditioning went out and it has been over a week and I had to get other people involved in order to get something done. That is not acceptable to me. The way they handle claims and get things done takes a long time and I feel like we're getting the run around. It's just not good.

7 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience and regret to hear your dissatisfaction. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.

Aug. 13th, 2019

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Alan Washinsky

Put in 2 claims in within 3 weeks each one was fix within 24 hours couldn't believe how nice they were

7 years ago

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Catherine Doty

So far they have not helped me at all. The only claim that they sent out a technician for, they would not pay because of what they called prior lack of maintenance of something I knew nothing about that needed to be cleaned. I will find someone else to do business with .

7 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.

Our records show that we have provided you with a satisfactory resolution, which you accepted.

Aug. 15th, 2019

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Darlene Kingston, OK

I was American home Sheild customer for 17 plus years and it took 2 months to repair my dishwasher so I switched and it''s much cheaper

7 years ago

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Jo Carr Oak Ridge, TN

Unethical and unreliable service. Appointment set up 3 times before anyone even showed up. Then they denied the claim stating even thugh we just bought the house, it was our problem to make sure everything in our A/C was in working order.

7 years ago

Reply from Choice Home Warranty

We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. It may also be found on

Our Consumer Advocate Department will contact you shortly in regards of your concerns.
Regards,
Choice Home Warranty

Aug. 5th, 2019

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Edith

Less than satisfactory service. I had an air conditioner go out during the hottest week and it took a week for someone to come and just look at it. When he came out he decided I needed a new one and they declined to replace it.

7 years ago

Reply from Choice Home Warranty

We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. It may also be found on
Our Consumer Advocate Department will contact you shortly in regards of your concerns.
Regards,
Choice Home Warranty

Aug. 5th, 2019

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Donald

My AC was not performing well. The gentleman didn't show up when he said he was going to. When he came he reported the AC had a pre existing condition which it had not. When I complained to Choice about that they sided with him and the agent failed to answer my questions.

7 years ago

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Verified Customer

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Catherine B.

Choice home warranty are always very polite on the phone. The time I did use it. It took several days to get someone out and the service provider was not very polite.

7 years ago

Reply from Choice Home Warranty

Choice Home Warranty’s efforts are to continue to raise the bar as we look to enhance the customer experience in all areas of business. Our goal is to provide a positive exchange as we address your important needs. Our Consumer Advocate Department will contact you directly in regards of your concerns.
Regards,
CHW

Aug. 7th, 2019

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anonymous San Antonio, TX

My AC unit needed maintenance. When someone came out and looked at it Choice would not pay for any repairs because they said I was not maintaining it. I think they should have looked into it more. I wasn't very happy with them at all.

7 years ago

Reply from Choice Home Warranty

Thank you for your feedback!
We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. It may also be found on
Our Consumer Advocate Department will contact you shortly in regards of the matter referenced as it pertains to our agreement.

Regards,
Choice Home Warranty

Aug. 7th, 2019

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Connie Kingman, AZ

They are very trustworthy, it is a good company. It was less expensive and I could make the payment all at once.

7 years ago

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Brenda Darlington, SC

When I have a problem with an appliance, they get right to me. They give me real quality of time on the phone.

7 years ago

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Connie Mount Hope, WV

My air conditioning unit was not working properly and I called and after three weeks, they finally sent someone out that knew what they were dealing with. The guy turned in the claim to Choice and it was going to cost me twelve hundred dollars to repair. I would advise people not use them.

7 years ago

Reply from Choice Home Warranty

We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. It may also be found on
Our Consumer Advocate Department will contact you shortly in regards of your concerns.
Regards,
Choice Home Warranty

Aug. 1st, 2019

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Vanassa B

The service people are good and I like the price. My stove went out and I needed a new stove. They back to you.

7 years ago Edited January 3, 2024

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Diana Springsguth

I have requested a copy of my warranty twice now. They sent it to the wrong address the first time. They keep saying they have sent me one but I have not received it. My copy machine is broken.

8 years ago

Reply from Choice Home Warranty

We regret to hear your frustration. Our Consumer Advocate will reach out to you for further assistance.

Sep. 7th, 2018