Name: Choice Home Warranty
Rating: 3.8

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Pasquale

Choice Home Warranty is always looking for reasons not to do the work and to not pay for the replacement of appliances that are unrepairable. Every interaction has been a struggle. We are very disappointed with this company. We gave it a fair shot but I would not recommend it.

5 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.

Dec. 10th, 2020

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Dennis j Darrow

Had to call twice and it was taken care of after the weekend, would not pay for someone to come out on weekend.

5 years ago

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Ron

Less than perfect but acceptable. The refused to fix a button on the washing machine but in the long run they take care of us.

5 years ago

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Anonymous

Why have have a warranty plan if they don't cover parts that needed to fix the problem,when they have the item with them but, has to get authorization on wheter an can be fixed and you the customer has to buy the parts.i

5 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
We encourage all of our customers to review their coverage.

Dec. 2nd, 2020

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Jimmie Guidry

Excellent service -because the service they came out 3tmies to get the 40yr old freezer working like brand new.

5 years ago

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Anonymous

Excellent in most aspects be weary if your A/C unit goes out like every other company as well they will try to make it your fault

5 years ago

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Jessie

Customer support is really helpful. They are really good and knowledgeable. Every time I call it is straightforward.

5 years ago

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Leeann

Choice Home Warranty is a lot better than some of the others. The are the best company for the price you pay. Customer service is very friendly.

5 years ago

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L.G.

Customer service reps. were very polite, knowledgeable and took care of my problem with one phone call.

5 years ago

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Ondria

The service guy for the stove was excellent. They approved the service that needed to be done though it did take like a week to get the approval.

5 years ago

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Anonymous

It is a really good deal for the price. I’ve used it several times. Sometimes it takes several days for somebody to respond.

5 years ago

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Glenna

So far they’ve come through. They did a really job when my kitchen sink had to be replaced because of water damage.

5 years ago

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Erin

I've had problems in my home, but they've eventually gotten things fixed. The serviceman came as promised and seemed nice and capable.

5 years ago

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David

I originally signed up for their warranty program due to their great pricing. I used the warranty for a refrigerator. They sent out a technician four different times and were never able to repair it. They were supposed to pay me to replace it, but I've never receieved payment.

5 years ago

Reply from Choice Home Warranty

We regret to hear your frustration. We would like the opportunity to provide you with a satisfactory resolution for you. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.

Nov. 18th, 2020

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Robert

When we had a problem with our refrigerator, they sent somebody out to fix it and it was taken care of.

5 years ago

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Jewel

Choice Home Warranty has the best offer. They offer a very good product. It is always a very cool company.

5 years ago

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Ralph

Bathroom faucet broke and they had someone come here the nest day to fix it which is good since I am a senior.

5 years ago

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Joe

The response from Choice Home Warranty to our home plumbing issue was quick and the maintenance was handled very well.

5 years ago

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Sunil

Choice is better than the others. I like it. I used it for my garage door and they came in time and it was good quality. They did everything.

6 years ago

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Ms. C Allen

Customer service associate was very helpful also the responding server was courteous and Prompt service

6 years ago

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Earl Wilder

I have used them 1 time in a 2 year period very prompt service to repair 2 A/C units at the same trip

6 years ago

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Celeste Bates

The only issue I've had is a plumbing one: I couldn't get a repair on a leak in my hose spigot even though it's attached to the home.

6 years ago

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Betty

Honestly I have been somewhat disappointed. When I needed it on my air conditioning it took 10 days to get it fixed. I wish I would get more timely answers.

6 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Oct. 22nd, 2020

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Toyia

For the most part things are getting done. They are timely and I never have any problems. Only one time was someone not available for a while.

6 years ago

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Thomas

We’ve only had one experience but it was a great experience. We had a garbage disposal not working.

6 years ago

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Michael

For my first experience they showed up on time and took care of the problem but with covid I am not as happy. They were supposed to show up at three at the latest and it is 6:47 and they still haven’t showed up.

6 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Oct. 22nd, 2020

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Carmaie

My first call was awesome but my last two calls where not very good at all. I had to wait lie 3 weeks for my case manager to call me and the claims were denied.

6 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director.

Oct. 22nd, 2020

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Willie

Customer support was friendly and helpful. They are easy to contact and able to get most to come out right away.

6 years ago

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Anonymous

One time they came the next day and took care of the problem. It was done in a timely way and great.

6 years ago

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Mickey

I’ve been waiting for my dishwasher to get fixed for a month. They have sent three different companies to make three claims three different times. The first company did not work on that kind of dishwasher and the second no longer worked with Choice Home Warranty because they hadn’t paid them. The third company came today.

6 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Oct. 21st, 2020

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Gerald

Switched to Choice from American Home Shield to get it all and I am really disappointed. They did not very the plumbing which is stated in the agreement. The pipe burst and they refused to replace the pipe and the supervisor was really rude about it.

6 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Oct. 21st, 2020

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Frank

Choice has a military discount, that is why I chose them. It is good. There are good response times.

6 years ago

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Cheryl

They do not send technicians quickly, send emails stating they are working on your claim but are not and there is no followup. Reimbursement is always short, takes for ever to get authorization so technicians give up and leave. Then they offer reimbursement and tell you that it will be covered but then substantially short the amount.

6 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations.

Oct. 21st, 2020

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Janet

Haven't had to use the much. One repair which was good and one replacement. On the replacement, they did not provide a replacement of similar quality as I had.

6 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Oct. 21st, 2020

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Gladys Alvelo

Service man was called we had no cold water in shower, within an hour and a half he had solved our problem.

6 years ago

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Pat. H.

Most service ok but I question recent interactions. For example they declined a claim and their summary of the declined claim was totally different than the 2 issues I reported.

6 years ago

Reply from Choice Home Warranty

We regret to hear your frustration. We would like the opportunity to provide you with a satisfactory resolution for you. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.

Oct. 20th, 2020

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Kristy

It was easy to schedule for the one service we’ve had done. It is online. When they came, they were kind.

6 years ago

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Anonymous

Used it to repair the leaking toilet and the air conditioner and other thing bit there was little delay to get the heater fixed.

6 years ago

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Donna

All my calls are answered right away and someone has come out to take care of the issues. I have no issues with them.

6 years ago Edited September 14, 2021

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Carlos

Had a broken stove and they were able to replace it for me. I wish they were more on the phone but everything is electronic.

6 years ago

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Vishal

Except for a couple of times they are there whenever I call them. For example when our dishwasher was not working, they sent someone out to fix it.

6 years ago

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Mario

It's good. They come and do the work. They are very knowledgeable and kept me informed about everything.

6 years ago

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Andrew

They willingly answer my questions and very quickly a contractor to me. It is good to help me when there is problem.

6 years ago

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Desma

Right away they helped us. We called and someone came out to reset everything. They didn’t give me any hassle.

6 years ago

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Frank

We were very disappointed with it during our recent claim. We had problems with our AC and warranty failed to cover repairs. The assigned CM was of little help and seemed to have better things to do.

6 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Oct. 5th, 2020

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Alta

Choice is efficient and fair with co-pays. They also work with the best contractors to get the job done efficiently.

6 years ago

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Dan Musgrove

I made an appointment to get my water softener checked and it wasn't covered. Why even make the appointment for me if it is not covered. I am out $60 dollars when it would always be denied.

6 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. We encourage all of our customers to review their coverage. It may also be found on the Choice Home Warranty website, under User Agreement.

Sep. 28th, 2020

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Joe Z

CHW has always responded to my requests professionally, and did the repairs the right way the first time, every time

6 years ago

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Walter

Their technician arrived and diagnosed the problem right away! Then proceeded to fix the problem in a timely matter.

6 years ago

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Jane Downes

Left us without air conditioning in 90 degree temperature for over a week before even coming back with a decision and then wanted us to pay over $4000 on our end and I kept telling people my husband has a breathing problem. Unacceptible

6 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Sep. 24th, 2020