Name: Choice Home Warranty
Rating: 3.8

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Ollivette Baton Rouge, LA

I just called regarding air conditioning service and I got service the next day. I just haven't experienced any problems.

5 years ago

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Marge Schaumburg, IL

When I called to use choice the person was very easy to understand and clear and I had someone out pretty quickly.

5 years ago

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Charlene Winston Salem, NC

Satisfied. I just used it last month and they came out and fixed the problem right away, no hesitation.

5 years ago

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Felipe Midland, TX

Wouldn’t recommend them. We spent around three thousand dollars this past summer to replace the water heater because of them. We thought everything was covered. It would be great if they explained the policy well.

5 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Oct. 14th, 2021

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Richard Spring, TX

The repairman that was just sent out here was excellent. He fixed my washer and dryer within thirty minutes.

5 years ago

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Miya

After I signed up, they kept calling me to sign up. My washing machine worked badly and they tech came and resolved the issue.

5 years ago

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Antonette Saint Louis, MO

The service provider rep was excellent. I used it when the wash was off cycle. They are very responsive.

5 years ago

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Ricky Oklahoma City, OK

Customer service absolutely stinks and so does the company. I could give multiple examples but the most disappointing is on the appliances. The price is worse when you are replacing. They give you little money. It is false advertising. It is pathetic. They are a bunch of liars.

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Oct. 14th, 2021

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Anonymous Columbus, OH

I am able to get a hold of the specialists right away. They find a company right away. I am happy with the service.

5 years ago

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Elwood Spotsylvania, VA

The sales speech was good but I feel like after they got their money, they never listened. I paid for a whole year in advance. They read from a script and don't pay attention to what I say. I am a disabled veteran.

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the sales experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Director of Sales who will review this matter and handle accordingly.

Oct. 14th, 2021

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Tammy Cochran Robles Fairbanks, AK

My 1st experience was great however my existing claim for our washer has been horrible! The case manager has not contacted us when requested and has failed to provide his ext # so when we call we are hung up on! Also the amount offered to replace the washer is far, far below the replacement cost.

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Oct. 14th, 2021

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L Larabee Houston, TX

Major issue with getting hot water heater replaced...many made up lies, over 1.5 months of trying to get it done, and had to hire am attorney to send demand letter....no response whatsoever and had to pay for the HWH myself, even after your contactor stated it needed to be replaced due to normal wear and tear.

5 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Oct. 14th, 2021

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Avery Looper Rock Hill, SC

Well the guy who showed up to fix my dryer it ended up being a clog event and he said he doesn't do club events so that was a waste of time and the guy for the washer never even bothered to show up or give me a courtesy call so my experience really suck this time but at least it cost me $65

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations.

Oct. 14th, 2021

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Raymond Elizabeth City, NC

Quick in responses. Water heater quit and brand new air conditioner quit, they came and they repaired quickly.

5 years ago

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Anonymous Sicklerville, NJ

I tried to use my warranty about a month ago. I'm still waiting for more assistance to come back on from the technicians make repairs. Horrible customer service. There's never a manager or supervisor we could talk to. A waste of money. Horrible company to choose.

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations.

Oct. 14th, 2021

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Mary Las Vegas, NV

They the the toilet was making a lot of noise and the plumber came out and fixed it. He was very good.

5 years ago

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Gopikrishnan Frisco, TX

I like the service so far. I call choice home warranty, choice home warranty fixed it. They did good.

5 years ago

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Anonymous Toms River, NJ

Each time was good, got it fixed and on my way. They're not rude and they talk to you like you know something.

5 years ago

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Maryann Ocean City, NJ

I had a washing machine that stopped in mid cycle. I called and I was able to get an appointment booked within 4 to 8 hours. They responded quickly.

5 years ago

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RUTH WEBSTER San Antonio, TX

They refused to repair my a/c system, saying that there was "rust and corrosion," when there WAS NO RUST OR CORROSION!! As a result, I was FORCED to replace my entire system and CHOICE refused to pay for ANY of it, in DIRECT VIOLATION of THEIR CONTRACT WITH ME!!!

5 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Oct. 12th, 2021

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Pradipta De Smyrna, GA

CHW has been very prompt and professional. The service requests have been addressed within a day or two.

5 years ago

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Cathy Archibald Fort Mill, SC

I was called back quickly and later told when to expect the problem to be serviced! Gave me peace of mind

5 years ago

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lena Cooper Parrish, FL

they do not live up to their contract. had a washer go out and they said it wasn't covered. read my contract and no where did it say that rust wasnt covered. tried to contact them, wrote then e mails and am still weighting for a response .

5 years ago

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Roger A Exposito Albrightsville, PA

I've only had one instance for a repair of my clothes dryer but, the claim was handled very professionally

5 years ago

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Canada Winn Wichita, KS

The company's they pick to fix the work at my home are great. They also get me the quickest appointments they can.

5 years ago

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Gene Bass Webb City, MO

Technicians did not show up as scheduled. Slow response from CHW in handling the situation. Took to long to get resolution and reimbursed. Was without the appliance for 30 days when should have been replaced. Once agreement to replace did not replace for new appliance.

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Oct. 7th, 2021

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Jae Jeong New Market, MD

I had several claims and everything was perfect except one that was opened 6 month ago and still not received the agreed service. HCW closed the ticket without following up with me after numerous emails back and forth.

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Oct. 7th, 2021

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Dolores Farmer Slidell, LA

You sent me a plumber that did not do the work due to he wanted 75.00 cash before he would. I refused to pay cash but offerred a check. He would not take it!! I called Choice and told you and asked for another plumber to be sent and as of today have heard nothing from you😡

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.
In a recent review of your claim, our records show that we have provided you with a satisfactory resolution, in which we are glad to report that you have accepted.

Sep. 28th, 2021

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Dara Bottenhagen Crest Hill, IL

Very knowledgeable, fast reply, fixed same day. Explained everything to me also which was very helpful

5 years ago

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davida onley Chapin, SC

$85 for an assessment- other companies do not do that. Way below value replacement of the same item. I will not be recommending, I will discourage through the truth.

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Sep. 28th, 2021

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Ryan Dale Valdosta, GA

Each time I have needed to put in a claim the process has been very user friendly and easy to get the issue resolved.

5 years ago

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Charlotte Brookfield, WI

I had an excellent experience with the response time, the vender repair quality and the ease of executing my claim.

5 years ago

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venkata panga Cumming, GA

When compared to other warrantees I had, the coverage is less and there are some hidden things which I did not know while reviewing the initial contract

5 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.

Sep. 28th, 2021

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Julie Frazier West Linn, OR

I will not recommend choice home warranty. I rated them before and told them the reason why I was unhappy. Someone from the company posted that they are having somebody look into it and contact me. I've heard NOTHING, but...I still get these emails to rate Choice???

5 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Sep. 28th, 2021

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Pete Miller Dayton, OH

Contractor was terrific. He recommended some repairs to my HVAC unit that Choice has not approved. I do not know why that is.

5 years ago

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Regina Villa Rica, GA

TERRIBLE customer service! Brittany H. did not even care that she provided terrible customer service. Lack of response. Choice couldn't repair a covered item; instead they offered me less than 35% to replace the covered item.

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Sep. 28th, 2021

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PZhu San Marcos, TX

Because I received unsatisfctory service: The repair work was delayed again and again. And compensation was not enough for the repair. I spent more than $50, but received only 2 hundreds for that.0

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Sep. 28th, 2021

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Mike Amos Granbury, TX

They sent an excellent repair guy showed up as day early which was good due to it being summer and the a/c had failed

5 years ago

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Marsha E Horton Pasadena, TX

I have called for repairs twice. First for ice maker which repairman would work on and next day quit working took 4-5 weeks to get fixed. Now have been waiting since 8/11 on parts for dishwasher. Still not working. I call weekly.er

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Sep. 27th, 2021

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Glenis Ortega McEwen Pompano Beach, FL

The company assigned to take care of my air conditioner, Doing Service as, was efficient friendly and timely

5 years ago

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Sonya Owens Holland, OH

good service, they found plumber that could come out the next & when I wasn't available the plumber adjusted date and time.

5 years ago

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Kristi Altman Katy, TX

Choice seems to look for any way possible to avoid paying the claim. We have had technicians not finish the work and Choice has not followed up even after several notification.

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Sep. 21st, 2021

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Gilbert Cardenas San Antonio, TX

There were two things that disappointed my family, The first was the delay in getting the funds for a new appliance, we waited three weeks, thats 3 weeks without a drier. The second was the amount we received for a new appliance was nowhere near what a dryer cost in today‚Äôs market, 1/3 of a drier similar to what we had.

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Sep. 21st, 2021

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Richard Greene

The tech from Oasis Co was knew what he was doing and it very professionally, very knowledgeable an very polite.

5 years ago

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Gail Madteogiovanni

Good service and fast always! Will always recommend.

5 years ago Edited September 14, 2021

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William Hart Cedar Hill, TX

My repair was done in a timely manner. The tech that completed the repairs were very professional and friendly.

5 years ago

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Shirnett Bonner Hampton, GA

Quality service and rate per service.The service man was on time and he was very knowledgeable of his work.

5 years ago

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William Piacentini Parkesburg, PA

I had a service callfor my garage door. The service guy came out and told ke that rge brojen spring wasn't covered by rhe warranty. I had to pay 400 dollarsto get the jew spring put in.

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director .

Sep. 15th, 2021

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Joseph Swift Arlington, TX

I feel like this and people out they don’t diagnose things correctly so they get out of paying and I also feel like their case managers when you try to appeal and talk with them they don’t listen to your side of the story they’re not very knowledgeable about what’s going on and I thought they were actually very biased and rude

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Sep. 15th, 2021

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Cody Lipps Spring, TX

On time and very friendly. Got the repair done in less than a hour and our air conditioner work like it should.

5 years ago