Name: Choice Home Warranty
Rating: 3.8

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Pamela Mascio Aurora, OH

Takes too long to get service people out (3 months for AC). Contract excludes and limits a lot of things you would assume are covered. Email auto communication is awful - tells you appts are set up but they actually aren't and you sit home all day waiting and no one shows up

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Dec. 15th, 2021

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Robin Adams Bacliff, TX

I have had to use them twice and both times I didn't have any problems. The technician's that came out were so kind.

4 years ago

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Amit kumar Buffalo Grove, IL

Within one month of being first time home owner, furnace broke. I submitted claim and guy came same day to check

4 years ago

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Cheryl Cole Salisbury, MD

I filed a claim it was denied and I filed appeal . The person who was in charge of my appeal said the claim is still denied but she would see what she could do to possibly get a discounted price for the service. I have not heard from her

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

Dec. 14th, 2021

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Camila Hellebuyck Atlanta, GA

Misleading information from claim specialist. I was told everything in my claim will be covered if I followed instructions from claim department but was told a portion was not going to be covered and I was going to have to pay out of pocket. I was sent to to a very rude claim manager that was not able to help solve the issue either

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

Dec. 10th, 2021

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Kadeidra Staton Forest Park, GA

The service that is provided by Choice Home was effective and essential to the needs of protecting my home.

4 years ago

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Ramon Najera San Marcos, TX

They have improved their processes and communication for better performance despite shortages of manpower

4 years ago

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Kevin Vincent New Orleans, LA

They are very professional and proficient with customer service. Never had a problem since I joined

4 years ago

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Guy and Shirley Wells Smyrna, GA

We used Choice warranty to fix a plumbing problem and they did a good job. They scheduled an appointment right away.

4 years ago

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John Manson Ellenton, FL

Great and timely service I am very pleased with the service and the staff at the customer service desk

4 years ago

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Janice Nishimura Kahului, HI

Unable to find a repair tech for our central air conditioner for weeks. When they did, they denied to claim due to rust. Rust? I live in Hawaii, everything rusts! So they obviously won't be able to repair anything else I have.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Nov. 24th, 2021

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Edith Brink Carpentersville, IL

Would have rated 5 but technician did not have the higher horse power of disposal so I accepted what he had but is very loud !

4 years ago

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Barbara Grant

They have always sent out someone within a week to 10 days.

4 years ago Edited November 16, 2021

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Andy Lexington, SC

It seem like every claim is not covered due to wear and tear . Ok that's why I bought the policy always a reason why they can't cover anything but they're great at taking your money n service fee I swear they paid the contractor to make sure that it's broken not wear and tear very false advertising

4 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.

Nov. 16th, 2021

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Robert Auburndale, FL

They're very reliable. They responded quickly. We had a dishwasher needed servicing and it was repaired in two days.

4 years ago

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Sharon Fredericksburg, VA

The services charge all this money and really don't cover anything that person needs when they call. Choice wouldn't fix my heater it wasn't covered under my warranty and I had to pay out of my pocket thousands of dollars. They guys don't cover a whole lot and don't cover the basics.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
We encourage all of our customers to review their coverage.

Nov. 16th, 2021

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Anthony Cincinnati, OH

They don't respond immediately. I've been paying for a long time and I'm always happy with this situation where I had to call another company and pay out of my pocket.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations.

Nov. 16th, 2021

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Karyn Channelview, TX

They tend to deliberately deny every claim. They screwed up my plumbing then they were supposed to come repair then never came and repaired. They deny my claims continuously and they don't follow up when they're supposed to repair something that they said they would repair.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Nov. 16th, 2021

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Carolyn Martinsville, IN

Seems like the best one to go with. They took care of the problem. They have done what they said they would do.

4 years ago

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Marilynne Dothan, AL

It was adequate the time we used it. Our sink was fixed in a timely fashion. He did a good job for us. We enjoyed using it.

4 years ago

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Edward San Antonio, TX

In the beginning I liked their customer service but that has changed. They have sent a technician for the wrong appliance. One told me they would replace it because the company doesn’t pay him enough to do the job. I have not heard back from them on my appeal. There is no follow up like there should be.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

Nov. 16th, 2021

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Jeff dady Fort Wayne, IN

I have filed 2 claims with them so far. And so far both problems were taken care of without incident.

4 years ago

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Kym Fujinami Philipsburg, MT

We live in a rural area and there are no technicians available to help us. We currently have a claim that is over a month old. This is usually the case with all claims. We addressed with your sales agent before signing on and were assured this would not be a problem. It is a BIG problem.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Nov. 11th, 2021

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Pauline J Piner Wilmington, NC

It will be 6 weeks Nov. 18th that a repairman will be out to fix our washer. We had to reschedule 4 times! You pay a lot of money for this warranty and no one will take responsibility to get things repaired in a timely manner. I would not recommend using Choice Warranty.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Nov. 11th, 2021

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Frances Sandoval Wake Forest, NC

The repair person was knowledgeable and professional. He had the part to fix my dryer on his truck.

4 years ago

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Rosemary Dow Hubert, NC

I've used them a couple of times and had excellent service. Technicians are excellent, well mannered and professional.

4 years ago

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Rachel West Baltimore, MD

Based on my recent repairs and the excellent customer service I received, I can rely on Choice Warranty.

4 years ago

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Dee Tee Sanderson, FL

Only had one problem When I signed up they said a particular service was covered and then when I needed it they said it wasn't

4 years ago

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Thomas Gill Jacksboro, TN

The process takes to long. We have been without heat for two weeks and we need to wait 6 more days to get the unit installed. We are without heat and it's dam cold.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Nov. 11th, 2021

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Adam J Bost Tampa, FL

Offered far below a reasonable market price to replace my broken appliances. I had to pay several hundred dollars out of pocket to replace it with a comparable model.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Nov. 10th, 2021

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Derek Hickman Middletown, NY

Horrible service and the fact they always look for reasons to deny claims. Then after hours on the phone they make you feel they are doing you a favor by paying partially. They have a very bad reputation with local contractors as well.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home. Choice Home Warranty encourage all of our customers to review their coverage.

Nov. 11th, 2021

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John Phegley Lees Summit, MO

I was told if my appliance couldn't be fixed it would be replace. You offered $740 for the replacement of a kitchen aid refrigerator which is a joke. I've already paid foe 6 years on this warranty plan so I can't get out of it. Typical bate and switch.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Nov. 11th, 2021

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Rachel morehouse Rockdale, TX

Terrible. Not hot water for weeks now. Had to purchase on own hot water heater. I paid thousands out of my own pocket that should have been covered. I still haven't gotten the water heater installed because I could only afford the heater at the moment not the install.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Nov. 11th, 2021

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Charles Modeen Myrtle Beach, SC

Because there have been two claims now where it took 2 weeks before a technician came to my house. I had to call Choice Warranty 3 times to get someone else to come out. Very poor service in my opinion.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations.

Nov. 10th, 2021

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Brent Feltheim Clintonville, WI

Best is quick response to our problem. Worst part is keep trying to fix older unit rather than replace which I think would be cost effective in the long run.

4 years ago Edited February 22, 2022

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Feb. 22nd, 2022

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Ann Schucker Bel Air, MD

In small print; the contract does not replace appliances that cannot be repaired. A small amount of money is offered. The money does not even come close to purchasing any appliance that cannot be repaired.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Nov. 4th, 2021

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Roseanna McGuire Ponca City, OK

It been easy to submit claims. My only complaint is the website doesn't seem to work in Chrome and it took two weeks to get service on my first claim.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Nov. 4th, 2021

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Elaine Cioni Ooltewah, TN

turnaround time after initial call. Professionalism and competency of person who repaired air conditioner.

4 years ago

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Natalie Graham Clinton, MD

I am having problems getting my refrigerator fixed. It has been 3 weeks that I have been without an refrigerator and without keeping food in my in house. Im spending money on take-out food for last 3 weeks. I am very disappointed in CHW. I my refrigerator fixed. I have loss food and Sears has been here 3x and still no working refrigerator.

5 years ago

Reply from Choice Home Warranty

We sincerely apologize for the inconvenience. Our records show that the parts needed for your unit's repair has been ordered. Once the technician receives the part, you will be contacted to schedule an appointment for the repair.

Oct. 26th, 2021

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Ryan Kalamazoo, MI

We've used Choice Home Warranty twice, the first time was fantastic and a great experience. The second time was a disaster. The person they sent came out, collected my fee and never showed again. Took 3 phone calls to CHW to get them to finally send a new company

5 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the services we provided. Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director.

Oct. 26th, 2021

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Thomas David Lee Phoenix, AZ

Service was excellent on fixing garage door but wasn't fixed for three days. My car was locked in the garage the whole time. Luckily I had alternate transportation.

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Oct. 27th, 2021

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Diane Mittelstaedt Fort Lauderdale, FL

They left me with a broken air conditioner and said they would get back to me in two days! I had to stay at a friend's house because it was 90degrees in my house! On the other hand, I give an excellent rating to the company that fixed/replaced my garbage disposal. That service and its technician were both excellent!

5 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.

Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. You may find a copy of your policy contract by visiting our account center at www.choicehomewarranty.com.

Oct. 26th, 2021

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Carol sauk Magnolia, TX

I received fast and efficient service the 2 times I used my warranty. Both times on my central air conditioning.l

5 years ago

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Hancel Springfield, MA

The service to order the parts is very slow, I have 3 months with my damaged washing machine and they have not been able to fix it, they told me that they are going to send me a refund 2 months ago and I have not received it

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Oct. 20th, 2021

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Susan A Ako Egbe Lanham, MD

They have never done any successful repairs nor replace any of my damaged appliances. I pay technician $65 everytime they come for an appliance but technicians who recommend repairs or replacement are turned down. So, frustrating to customers.

5 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.

Oct. 20th, 2021

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Cheryl B Zimmer Plano, TX

Incompetent. Used parts. 6 weeks without hot water or ability to use dishwasher or new washing machine cycles. I finally hired my own plumber to get the job done with new parts and no more damage to my driveway like your technicians or flooding my garage.

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations.

Oct. 20th, 2021

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Carol Katz-Mouser Yuma, AZ

They have good prices, and when you call they answer. They sent up someone to come right out and help.

5 years ago

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Denise Palumbo Southington, OH

I actually spoke to a live person. Someone got back to me immediately and the service was performed in a quick manner.

5 years ago

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Anand Inamdar Fletcher, NC

Many of. the service requests were not done either because it is not covered, or inability to find technicians due to pandemic, etc. This resulted in me spending money and hiring my own technicians to do the work.

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Oct. 20th, 2021

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Sharon Mahones Mansfield, TX

They respond quickly and schedule services quickly. Friendly, professional and customer service focus.

5 years ago