American Home Shield

Name: American Home Shield
Rating: 4.0

4.0

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19,877 User Reviews

6.8

Overall Score

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4.0

star star star star star_border

19,877 User Reviews

6.8

Overall Score

Visit Site

Pros

Cons

Bottom Line

Reviews

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Company Details

Number of Plans

Service Fee

Starting at

$75

Contract Options Available

Annual

Home Inspection Required

Time in Business

55 Years

Company Headquarters

150 Peabody Place, Suite 300 Memphis, TN 38103

Number of Reviews 19,877

info Source of Information

Author: Kalicia Bateman

LAST UPDATED: January 18th, 2023

American Home Shield® is the founder of the home warranty industry and is one of the market leaders with over 1.7 million customers. Beginning in 1971, the company's goal has always been to protect homeowners from high, unexpected home repair costs. American Home Shield is affiliated with the home service company Frontdoor.

With its extensive experience in the home warranty business, American Home Shield is a trusted name compared to other service providers in the industry. American Home Shield offers a variety of warranty plans, including a build-your-own plan that allows customers to select the individual systems and appliances they'd like coverage for.

Read American Home Shield reviews below as well as the pros and cons of the company.

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Pros

Time in Business
Discount Programs
Three Flexible Plans
Electronics Plan
Multiple Fee Options
Upfront Contract Information
No Home Inspection
Discounted Air Filters
Sample Service Contract
American Home Shield Reviews

Time in Business

American Home Shield has more than 45 years of experience and became the industry founder when it created home warranties back in 1971. American Home Shield now has more than 1.7 million customers and is one of the largest warranty companies in the industry. Being in business for so long is a good indicator that American Home Shield is equipped to give its customers what they want in a home warranty company.

Discount Programs

In addition to its decades of home warranty experience, American Home Shield offers its customers many money-saving incentives, including its Appliance Discount Program. With this discount program, customers save money over MSRP and have Energy Star certified options. Customers can also benefit from American Home Shield's "Refer a Friend" program, which rewards customers with a $25 Amazon gift card for each friend referred. In addition, the company offers discounts on air filters.

Three Flexible Plans

American Home Shield offers a home systems plan, appliances plan, and a combo plan — these plans are known as the following: ShieldSilver™, ShieldGold™, and ShieldPlatinum™. A detailed of what each plan covers is as follows:

ShieldSilver™ Plan
Covers 14 major home systems:

Air conditioner
Heating units
Ductwork
Exhaust, vent, and attic fans
Breaker and fuse panel box
Doorbell and chimes
Interior electrical system
Ceiling fans
Garage door openers
Interior plumbing system
Toilets
Faucets and valves
Whirlpool tub motor and components
Water heaters

ShieldGold™ Plan
Covers all the systems included in the ShieldSilver™ Plan, as well as the following appliances:

Refrigerators
Ranges/cooktops
Ovens
Dishwashers
Built-in microwaves
Garbage disposal
Instant hot/cold water dispensers
WashersDryers

ShieldPlatinum™ Plan
Covers all systems included in the ShieldSilver™ and ShieldGold™ plans, as well as the following roof leak coverage:

Shingles, tiles, and shakes
Flat, non-metal roofing
Flashing
Underlayment

These plans will cover the majority of homeowner needs, but American Home Shield offers add-on coverage for household electronics, as well as pools and spas.

Electronics Plan

A unique coverage option provided by American Home Shield, offered by Allstate Protection Plans, is its electronics coverage plan, protecting any electronics in your home. Any new products that your purchase will be automatically covered, if eligible. Some eligible products include the following:

TVs
Home theater systems
Desktop/laptops
Tablets
Printers
Smart Home products
Headphones
Video game consoles (including controllers)

Electronics will be covered for mechanical and electrical failures due to normal wear and tear, as well as unprecedented events, such as a power surge.

Real Estate Plans

American Home Shield provides flexible coverage options for home buyers and sellers, allowing you to shop or sell confidently. The company provides the following plans:

ShieldEssential℠
Covers major home systems:

Heating and cooling
Electrical
Plumbing
Rekey service

ShieldPlus℠
Covers all systems included in the ShieldEssential℠, as well as the following major appliances:

Kitchen appliances
Laundry appliances

ShieldComplete℠
Covers all systems included in the ShieldEssential℠ and ShieldPlus℠ plans, as well as some added services:

Roof leak repair
One free rekey with no service fee
Unlimited refrigerant
Coverage for code violations, permits, and modifications

Each plan is backed by a 30-day workmanship guarantee and each includes special member offers. Real estate agents have the added benefit of the American Home Shield Partner Portal to easily track and manage client home warranty plans.

Multiple Fee Options

With American Home Shield, customers pay a trade service call fee for a professional to help them with their problem, then fix the system or appliance or replace it. The three options for this service fee are $75, $100, and $125, which gives customers flexibility in how much they pay each month for their plan coverage. The higher the trade service call fee, the lower the amount the customer will pay each month.

Upfront Contract Information

American Home Shield offers a sample contract on its website, making it easy for customers to get an idea of what the company offers. American Home Shield also states upfront that the company does not require a home inspection in order to purchase a warranty plan and will not limit coverage based on the age of any of your home systems or appliances, making it easier for customers to get warranty coverage.

This upfront contract information helps the customer decide early on if American Home Shield is a home warranty company that will work for their needs.

No Home Inspection

Unlike some home warranty providers, American Home Shield does not require a home inspection or maintenance records before using its services. The company also does not decline coverage based on the age of your systems and appliances. This is convenient for customers who want a simple home warranty process and don't want to worry about a home inspection process to discover what systems and appliances are covered and what ones aren't.

Discounted Air Filters

As part of your AHS customer perks, you can get up to 50 percent off retail prices on air conditioning and furnace filters. American Home Shield will also deliver the filters directly to your home. However, it is unclear whether or not you have to pay extra for delivery, so check with the company to be sure.

Sample Service Contract

American Home Shield has a sample contract available online. According to our research, a majority of 1-star reviews for the home warranty industry involve claim denials that are typically outlined in the contract, such as damage that is beyond the scope of normal wear and tear, damages covered by another warranty such as a manufacturer's warranty, and damages from not following building codes.

American Home Shield ensures that you can see the terms outlined in a sample contract and be aware of the offered coverage.

American Home Shield Reviews

Of the 19,000+ American Home Shield customer reviews on BestCompany.com, 71 percent of reviews are 4 or 5 stars. Satisfied customers frequently highlight the following from their experience with the company:

Timely responses and repairs
Extensive coverage for all home systems and appliances under on warranty
Amiable and knowledgable customer service representatives

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Cons

Customer Complaints
Lack of Monthly Pricing Information

Customer Complaints

Common customer complaints for American Home Shield range from rising warranty prices to bad customer service processes. There have also been complaints regarding the company's network of service technicians handling repairs, with some customers waiting days for a local technician only to have multiple faulty repairs. You can read American Home Shield reviews below to find out what else customers have to say about how they think American Home Shield warranty compares to other service providers.

Lack of Monthly Pricing Information

American Home Shield does not provide any information about monthly pricing on its website. Interested consumers are encouraged to obtain a quote from the company for more information on pricing.

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The Bottom Line

There is a lot of good to say about American Home Shield. The company has extensive experience in the home warranty industry and offers discount programs, extensive coverage of many home appliances and systems, and options when it comes to trade service call fees. Its plan customization makes it simple for customers to find the right home warranty for their needs.

Being the founder of the home warranty industry, American Home Shield has extensive experience to back up its name. Many warranty companies are not as experienced as AHS, and this may result in quality issues.

If you're interested in learning more about the American Home Shield warranty experience, such as customer service and claim response time, check out American Home Shield reviews below. The company may be the right provider for you to protect your home's systems and appliances against regular wear and tear and other common malfunctions.

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User Reviews

Star Rating

4.0

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19,877 Reviews

Review Breakdown

5 grade

59%

4 grade

12%

3 grade

2 grade

1 grade

15%

Sentiment Criteria

Value

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Quality

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Service

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Trustworthiness

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Verified Customer

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Sharon Bell Ankeny, IA

I have always had excellent reponse. LL When my furnace wouldn't come on in the middle of the a very cold winter the service company called immediately and fixed shortly after. I just used again for my dryer that needed service. The service company called within an hour of putting in request. They setup a time, the tech was here at the time we set the appointment and fixed the dryer, workers wonderfully now. The tech was very professional, advised us what the problem was, what he needed to do and approximately how long long it would take. I can't say enough good aboutAmerican Home Shield and told everyone that I know what a life saver it has been for me.

4 years ago

Reply from American Home Shield

Hi Sharon. Thank you so much for telling us about your experience. We know how important it is to resolve problems quickly and effectively. It is great to know the issue with your furnace was resolved to your satisfaction. It is our goal to provide you with this same level of service whenever you need us.

Mar. 25th, 2022

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Verified Customer

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Ken Gilmore Waukegan, IL

I am more than impressed with AHS. I bought a home in the Springtime of 2020 and I was happy as could be. I purchased an AHS home warranty because it is a three story house and I wanted to protect the roof as well as all of the interior. Sure enough by the Fall when it was time to use the furnace the lower unit worked for about a week and went out. I paid $100 service call and within four days the contractor had repaired the furnace because he had to wait on a part. The following month the double oven and oversized washer went out and I paid another $100 service fee and after inspection the contractor recommended replacements. The next days after inspection AHS had ordered both appliances without any hassle. I cannot tell you how impressed I am with the level of service, hassle-free, and speed at which they honored my contract. I look forward to keeping them for years to come because my house is 30-years old and it is a 4500 square foot home. Thank you AHS.

4 years ago

Reply from American Home Shield

Hi Ken. Thank you so much for the positive review. We love to take the hassle and worry out of owning a home. It makes us very happy to know you are finding the value in your warranty coverage and have been pleased with the service we provide. We look forward to being your warranty company for many years to come.

Jan. 12th, 2022

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Verified Customer

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William Hughes Windermere, FL

Two specific claims within a month. First was AC that required trips to diagnose, order parts ( shipped wrong part) requiring a third trip. Keith (technician) was great, communicated on each step and was very timely. Office staff was very courteous and helpful with scheduling and follow up. Second claim was on our refrigerator. The GE technician was on time and accessed that refrigerator could not be repaired so AHS agreed to replaced the unit. Since the comparable unit was currently unavailable we elected to upgrade and pay additional fee to get an upgraded unit. AHS paid delivery and installation cost. We were completely pleased with entire process and happy to recommend AHS for home warranty coverage.

4 years ago

Reply from American Home Shield

Hi William. Thank you for taking time to tell us about your service experience. We are so happy to know that you are finding the value in having AHS as your warranty company. We look forward to taking care of next repair and providing you with great service.

Dec. 31st, 2021

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Verified Customer

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Tina Young Yorktown, VA

I had recently signed up or American Home Shield. I noticed water on my living room carpet so I checked the closet where my water heater is. There was a lek that I could see and a good amount of water on the floor. It was a Friday so I put a pic to catch the leak and mopped up the water and put a fan to help dry. I emailed American Home Shield. They responded right away and scheduled a plummer for Monday morning. The plummer also contacted me right away and was her bright and early Monday morning. He was very friendly, knowledgeable and professional and fixed the leak and checked to be sure there were no more leaks. I am very pleased that I have American Home Shield.

4 years ago

Reply from American Home Shield

Hi Tina. We are so excited to hear that your plumbing issue was resolved to your satisfaction. It is our goal to to meet your expectations with each repair service. Thank you for trusting AHS to take the hassle out of owning a home.

Nov. 1st, 2021

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Verified Customer

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Kendra Mines Waldorf, MD

I purchased HS this year my washer of 5 yrs went out ( stop spinning) I filed a claim ( very easy and quickly) a tech was scheduled to out before the end of the week. He was prompt and great communication in regards of his arrival . He quickly assessed my machine. HS authorized a new machine I had many options of a replacement to choose from from. Because it was older my I I had a few hundred dollars credit towards a brand new machine my options were from $100 '$5000. I Chose a $100 one and I Love it.. it's much bigger faster and it holds more close .so I paid a total including the deductible $200 for a newer better machine. I originally paid apx $7- $800 00 for it

5 years ago

Reply from American Home Shield

Hi Kendra. We are so happy that you took time to let us know about the experience with your washer. We are here to take the hassle out of home repairs. Thank you for trusting AHS to do that for you.

Oct. 12th, 2021

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Verified Customer

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Scott Preston Canton, OH

American Home Shield (AHS) has been a godsend for me! Before AHS, I had 3 major appliances go out in the same year multiple times. With the skyrocketing cost of service, I paid thousands out of pocket. I saw the commercial for AHS and decided to give it a try. I am so-o-o-o glad that I made that call. In the last year alone, AHS replaced my $10K heat pump and $1.5K refrigerator. Do the math. That would take me about 2 decades in premiums to pay all that back. If you are debating signing up, DON'T! Get AHS. They have sent out only 4 to 5-star service providers that know what they are doing. When they can't fix, they offer to replace, give you a check for the full retail price, or even give you options to upgrade (and pay the difference) should you choose. The premiums are very reasonable and they cover just about everything. I can't say a single bad thing about these guys. Thank you, AHS! I am an AHS customer for life!

5 years ago

Reply from American Home Shield

Hi Scott. Thank you for your feedback. We are very happy to hear that you have been happy with the coverage we offer. Please continue to let us know how we are doing. It helps us to provide you with an even better experience for your next repair need. We look forward to being your home warranty company for many more years to come.

Oct. 5th, 2021

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Verified Customer

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WilliamMoore Rockport, TX

When my a/c crapped out, a service tradesman came within two to three days. He determined that it couldn't be repaired, and the entire unit needed to be replaced. He order the unit, and in just a little more than a month, he came to my home and installed the entire unit. The tradesman and his assdistantwere thorough and professional. I had to hire a handy man to remove the door and door frame to the utility closet in order to remove the inside a/c unit and replace it. It just so happened that a handy man was working on a project at my home, so he removed the access don't and frame to facilitate the ease in replacing the inside a/c unit.

5 years ago

Reply from American Home Shield

Hi William. Thank you for writing a review. We are so happy you were satisified with the service you received. We can't wait to provide you with an even better experience.

Oct. 5th, 2021

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Verified Customer

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Kim A Skiatook, OK

We have had AHS just over 2 years. They have been extremely diligent in resolving our warranty needs which have been more frequent than we certainly anticipated. The last AHS agent to help me get an appointment with a vendor was named Anthony and he was extraordinary in resolving a booking issue over a dryer repair. He is working out of a call center and he made sure that we set agreed times for him to call me back to verify things were handled when there was some unforeseen glitches in their system. And the vendors they use have been extremely prompt & professional. We usually have the repairs done within 5 days.

5 years ago

Reply from American Home Shield

Hi Kim. Thank you for such a positive review. We strive to provide prompt and dependable service for our members, and it makes us very happy to hear that we have been able to do that for you. Thank you for trusting AHS.

Sep. 29th, 2021

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Verified Customer

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Jackson Kennesaw, GA

I was skeptical at first not really knowing what to expect. I thought when it was time to ask for a service to be done, that it would be a long drawn out process, a hassle or I would get the run around. To my surprise when I put in a order for a service to be done. It was very smooth and easy. You just check the box letting them know which item, and the problem, then they send you the information of the person that will be contacting you to provide the service. The company that came out to provide the service, was very professional, fixed the problem and left. My only regret is the fact that it took me so long to purchase a home warranty. The best feeling you can give yourself is a peace of mind and I definitely received it with American Home Shield.

5 years ago

Reply from American Home Shield

Hi Jackson. We really appreciate your feedback. We are here to take the hassle and worry out of unexpected home repair needs. We are so happy you chose AHS to give you a peace of mind as your home warranty company.

Sep. 9th, 2021

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Verified Customer

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Karen Mohler Yelm, WA

2 requests from AS the same week! #1 was septic alarm going off turned out to be a simple fix..running toilet. Contractor is to return and replace "toilet flapper.' Contractor was professional, on time and respectful. Communicated what he was doing the whole time. #2 was and electrical issue with outdoor under the Eve can lights not working. Again a simple problem easily and quickly resolved. Contractor contacted me to reschedule for an earlier time …which was much appreciated. Again contractor was on time, professional and respectful and communicated the problem resolution the entire time. Thank you times two!

5 years ago

Reply from American Home Shield

Hi Karen,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 21st, 2021

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Verified Customer

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Tariq Farooqui Houston, TX

When someone calls for service it takes a long time to go over the standard contact information in addition to the property info. I have multiple properties and somehow with the upgrades my property info is changed and I cannot correct the information myself. I have 4 properties in the same condo complex with same address but different units. I had the unit number in the description. Somehow the description changed on the online portal. Cannot get the customer service people understand and somehow change the property info to include unit number. When I am on line I cannot differentiate without opening the contract details. Please have someone correct the property information to include unit/apartment number

5 years ago

Reply from American Home Shield

Hi Tariq. Thank you for letting us know about the problem you are having with the apartment numbers being properly assigned. I would be happy to assist your with resolving this issue.

Jul. 13th, 2021

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Verified Customer

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Susan Church Cedar Rapids, IA

The website makes it so easy to report a claim and get let me know which company has been assigned to come out. I wish there was a way to type comments but perhaps it is better to call and speak with a live person (which is a great option) if needed.The only other 2 things are 1) If there was option to pay more for a plan that allowed us to make an upgrade if/when needed (or pay the difference in price between comparable and desired upgrade) that would be amazing! and 2) Anyone considering a home warranty should know repairs may take significantly longer than if you were paying company directly, as often the parts have to come from a source the warranty company works with.

5 years ago

Reply from American Home Shield

Hi Susan. Thank you so much for your valuable feedback regarding the warranty service. We are so happy that you took time to share this information. I am glad that you enjoy using the website. We continue to make improvements so that more features will be available to our members over time. Thank you for trusting AHS as your home warranty company.

Jul. 15th, 2021

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Verified Customer

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Judy Thompson Columbus, OH

AHS was on the job quickly. My air conditioner had stopped running. The temperature in my home was 88 degrees. My poor dog was panting and restless. I was hot, and miserable in spite of the fans. I contacted AHS via email. Entered my info and the problem I was having. AHS response was quick, informing me that a technician will be contacting me shortly. I just knew that shortly meant weeks from now since this was the time of the season when people are getting their air conditioners maintenanced. I was wrong and surprised, I was contacted by the technician the same day and an appointment was made for the next day. A technician came out the next day, saw the problem and solved it in less than ten minutes. I am very happy that I have AHS and really appreciate how efficient they are. Hats off to AHS!

5 years ago

Reply from American Home Shield

Hi Judy,
thank you so much for taking the time to provide feedback about the most recent air conditioner repairs that were completed. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

Jun. 8th, 2021

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Verified Customer

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Georgianna DeMory Wheaton, IL

One situation and the response was quickly, the professional person they sent was exactly what I was looking for. He address and corrected my problem. The first time I called was an issue of removing one old washer and connecting a new one. That was in January and I wish I would have gotten the same person to schedule, but he said they could not schedule it. There was no explanation for it except no. As a result I had to hire a dishonest plumber who cheated me on price and stated he did more than he did. I disputed his work with the credit card company, he lost and now is threatening me that he is turning me over to collections when he paid half of his cheating request. I only would like to know why I got a refusal from American Shield, and I am not through with the other man’s threats. This could have ended differently.

5 years ago

Reply from American Home Shield

Hi Georgianna,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

May. 22nd, 2021

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Verified Customer

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George and Flora Brehon Tampa, FL

Because they are very Best at what they do most of the time, sometimes the contractors they send to us need to be really checked out. We were tricked by once into making a purchase ourselves for over $5200 When we should have just said no, we will let AHS do the purchasing, but the contractors were fast talker and offered us a deal that only caused us heartaches, headaches etc. into buying a new Air condition/heater, our old one could not be repaired it was well over 12 years old. We spent $5200 that we should not have paid for. So we have to let AHS to investigate the contractors they send to us. Some of the vendors are out to rob the system. AHS is really a great company - Been with them over 20 years..

5 years ago

Reply from American Home Shield

Hi George,

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Feb. 4th, 2021

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Verified Customer

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James G Weaver

They were very quick to respond to the issue(s) we had. The first contractor they sent out just was not up to the task and could not finish the needed work. After I contacted them anout this they profusely appologized and immediately sent out a second contractor who fixed the problem in a fraction of the time the first contractor took on his failed attempt. I am sure that the first contractor will never be called on again by AHS, and that is just as it should be. I do not fault AHS for the failure on the first attempt. They worked with us 100% and we are more than satisfied with the result.

5 years ago

Reply from American Home Shield

Hi James. We thank you for taking time to provide your feedback. We are very happy to hear that you are satisfied with our service and that the issue was resolved. We look forward to providing you with a great experience for your next repair need.

Sep. 9th, 2021

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Verified Customer

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Alexandra Sanchez

Still working out some kinks closing out our contract (as it is a process). We got this home warranty because a friend recommended it she has had a great experience with them.We encountered various problems and for several months it was a very distressing, frustrating situation; finally we got in contact with an excellent E-Service Supervisor, Tara has been very empathetic and an employee with a high degree of professionalism. Tara did apologize for the miscommunication and explained that the home warranty will not always fit all consumer needs, it didn't work for us, however we have heard great reviews. Tara is still working on our contract and she promised that we will receive a refund when this is complete: A grand total of $574.99. What feedback would you give the company directly? Recommended Strategies to AHS to improve Customer relationship management Turn Mistakes Into Unforgettable Experiences: It shows people how much your company really cares about costumers, and it really takes the people by surprise in a pleasant way. Provide Fast, Convenient Customer SupportWhen consumers encounter a problem with your services they expect you to offer a fairly quickly, decent response. Think about it – people today don’t have a lot of free time. Thus, having to spend even half an hour on dealing with customer support can seriously harm customer satisfaction levels. The best thing a company can do to offer them great customer support is to “value their time.” Offer Omnichannel SupportHow easy is it for your customers to contact you? One of the most common complaints is that getting in touch with support – particularly a real, live person. Consumers nowadays use multiple channels and devices to shop around to ensure the customer has a seamless experience no matter the channel they use.Your strategy should cover:Email supportPhone supportLive chat supportSocial media support (the exact platform/platforms your customers use) Focus on Common Complaints & Provide SolutionsThis is something your management team should primarily handle. The idea is for them to take a really close look at your customers’ feedback, and identify the main 3 common, recurring complaints people have. What recommendations would you give others who are considering this company? Recommendations for new customers ... Questions to Ask About Coverage Before you buy a home warranty, consider how comfortable you are with the answers to these queries. How much will this warranty cost? The answer depends on the kind of plan you buy and the provider you choose. In addition to the cost of the plan, there are additional expenses. If you have a problem with an appliance or system, even one that's covered, you’ll have to make a copayment when the contractor comes in to do the work. Am I clear about what the warranty covers? Be sure to read the terms and conditions carefully. Sometimes, if your appliance breaks under certain circumstances —that allows the provider to deny coverage of the item. Will this plan repair or replace a broken item? Most home warranties explain that if a repair is considered too expensive, the provider might offer to replace the broken item instead. Some home warranty companies may give you only the depreciated value, requiring you to pay the difference out of pocket to get the same model you had before.

6 years ago Edited September 14, 2021

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Verified Customer

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Danny Smith Bedford, TX

Customer Service & Professionalism. We were extremely impressed with the display of determination that HomeShield gave our family in completing the service to our A/C Unit especially given the heat at the time. The Tech was very trained as he was able ti repair the problem is a fast and efficient time. The customer service we received from both HomeShield and the Contracter was impeccable. With 5 children and a Grandbaby my wife and i were pleased to have experienced the treatment we received. It was a pleasant experience and we will reference and refer HomeShield to all our family and friends. Thanks again.

6 years ago

Reply from American Home Shield

Hi Danny, Thank you for sharing your recent experience with us. We are happy that we were able to get the issue resolved for you. Our goal is to pair you with contractors that are knowledgeable and able to explain what is going on. We look forward to our continued business together. Have a good day.

Aug. 19th, 2020

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Verified Customer

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Martha Weeks Bella Vista, AR

I have been with American Home Shield for about 7 years. They completely had my washing machine rebuild, new tub new everything, six months later the door latch and could not be replaced. So they bought me a brand new washer! A couple of years ago late at night my H Vac system tarted to put out propane fumes on a very cold night. I was able to get someone one the phone, she as me to hold and a few minutes later she came back on line to say the only person she could get out was about 2 hours away but that he was on the way. The system could not be repaired so they called me to say my new system was being shipped that day and would arrive within 4 days! Even the person that had originally came out was shocked at that awesome service. America Home Shield has also replaced my double oven and my microwave! You can put a work order in lat at night on line and the next morning a service company is calling to set up a convenient time to come to my home!

6 years ago

Reply from American Home Shield

Hi Martha,
thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

Aug. 5th, 2020

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Verified Customer

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Kathryne Watson

Quick Response. This is my second full year. Prior when I bought my first house part of the deal was them providing a decent home warranty company. Despite two inspections 30 days after I moved in the HVAC unit died on a snowstorm. I tried to go through my home warranty and not only was I not able to speak to anybody they made it very clear with their automated response via online, that I would be Serviced in the next 1 to 2 weeks. At the time I had a child under the age of one and a parent over the age of 60 staying with me with no heat. I ended up having to go outside them and find a company that was willing to come out to service my unit. When I found out that the unit needed to be replaced I try to contact the home warranty company again finally received a live person. Explained what happened and gave them the reference receipts of me trying to get a hold of them. They were adamant that they would take care of it but I would have to wait almost 2 weeks for somebody to come out and re-investigate the results that thereâ€™s a reputable HVAC company had already given. It was then I decided that I would not use them ever again considering it was no exceptions there was no emergency response other than the answers that I received. Thank God I have not really been in such a similar situation since, but anytime that I have had to use My home warranty with American Home Shield, the online responsiveness is amazing. Thereâ€™s no need for multiple questions for clarity because itâ€™s given right up front. I get email confirmations and text confirmations from them and immediately from whoever they dispatched my ticket to. I donâ€™t think I waited more than 30 minutes before they called to schedule an appointment to come out. And when I came out they were prompt professional and was able to resolve the issues or in some cases educate me being a new homeowner so I would not make the same mistake again. Itâ€™s worth every penny.

6 years ago

Reply from American Home Shield

Hi Kathryne,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jul. 22nd, 2020

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Verified Customer

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Dr. David M. Finn Birmingham, AL

I would rate AHS five Stars for many reasons. First, was the quality of the vendors who responded to our need to repair/replace or 15 year old refrigerator. Prompt, professional, knowledgeable and friendly. The first technician saw the need for two parts which he ordered. Our rep from AHS, Megan, assured me that she would follow-up on that order and expedite it as quickly as possible. After those parts were installed, the real problem emerged; a defective "motherboard." The technician quickly checked its availability and found that it was no longer available. Once again, Megan stepped in and contacted the replacement department at AHS so that we could be reimbursed for a replacement refrigerator of a similar nature. Megan was amazing. She often checked back with me to see how things were going and even offered to pay for a small refrigerator until ours was repaired or replaced. Her kind, professional demeanor was much appreciated. Customer service like that, especially today, is often a rare commodity. I strongly recommend this company for all home warranty issues. Thank you, AHS. While it was unfortunate to be without a fridge for a few days, I feel like we gained a few new friends along the way not to mention a beautiful new refrigerator!

6 years ago

Reply from American Home Shield

Hi Dr. David M. Finn,

Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Jun. 27th, 2020

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Verified Customer

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Zan Wallace Tucson, AZ

At first, I was beginning to think that I had made a mistake paying for this home warranty every month. I was having an air conditioning problem during an unusually record breaking heat wave in Tucson Arizona. The first company that was sent to me was no help. I then called American Home multiple times to get my system fixed after I went through multiple days with temperatures at 89 degrees which is unbearable to live in and sleep in. I kept getting a different agent each time I called including one that I could hear a rooster crowing in the background. I really wondered what type of company this was until Wendy from Iowa answered! She personally took my problem as her very own. She became my 1 point of contact. She quickly called and coordinated between another reputable air conditioning company and a wonderful electrician. She called me multiple times to follow up on my problem. She had empathy and great understanding for what I was going through especially being quarantined in a house that felt like a sauna. She is my hero! And I hope that she will be recognized for her attention to detail, and bringing the personal touch back in between the customer and the company. Bill Richard's was the electrician that came out expediently and even came back out a second time all on his own to try and fix the problem. He was amazing! Lastly, Smart Choice heating and cooling was very professional! The technician was on time and came first thing in the morning. But none of this would have happened without Wendy orchestrating all of it! If I could, I would give them all a reward and a hug!! From a 22 year Veteran United States Airforce.

6 years ago

Reply from American Home Shield

Good afternoon Zan, thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We strive to make every customer service agent as great as Wendy! We Look forward to servicing you again soon. Best Wishes.

May. 5th, 2020

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Verified Customer

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Pam Whatmore

American Home Shield has been a wonderful company to work with. I have several properties and use their services several times a year. It is easy to make appointments and the services are performed in a timely fashion not like other similar programs offered by other companies. AHS coverage is far more extensive that other plans I have used and other plans I have evaluated. It is easy to reach a person if you have questions. Their online interface is also easy to use and one of the easiest to understand. I think AHS policies are the best plans on the market and I would strongly recommend them.

6 years ago Edited September 14, 2021

Reply from American Home Shield

Hi Pam,
We are thrilled to have you as part of the AHS family! Thank you for sharing your kind words with us. It means the world to us and to our entire team! We look forward to serving you again soon!

Apr. 20th, 2020

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Verified Customer

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Bernice L Wilkins

My icemaker went out on my refrigerator. Due to the complications associated with getting the icemaker repaired, it was recommended to replace the refrigerator. American Home Shield approved the replacement of my refrigerator. The new one will arrive on Wednesday, April 6,2022. Everyone I spoke with, was so professional and responded in a very timely manner.

4 years ago

Reply from American Home Shield

Hi Bernice. Thank you for taking time to write a review. It's really good to know your repair was taken care of so effectively. We hope you continue to use and enjoy your home warranty coverage. Please continue to let us know how we are doing.

Apr. 15th, 2022

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Verified Customer

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Joe Dean Cox Greensboro, NC

I joined American Home Shield 60 days ago. I never thought my refrigerator would stop working. I made a claim online the company immediately dispatched for a technician to come to my home. He deemed my refrigerator as non-repairable. I received an email from American Home Shield giving me options on picking out a new one. With stock at a all time low and being on a retirement budget I received the amount for a new one. However at this time I am still waiting for one to be available for my allotted price range. All I can say is WOW!!

4 years ago

Reply from American Home Shield

Hi Joe, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Mar. 31st, 2022

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Verified Customer

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Adriana M Balandran Garza Hayward, CA

The service is excellent. Customer service people is always nice and focused on solving issues and provide the support needed. The service providers they have are responsive and very fast scheduling a visit, once the proble is identified the parts arrive quick and resolution may take days. If the appliance is beyond repair or parts are unavailable the process to replace it is smooth.

4 years ago

Reply from American Home Shield

Hi Adriana. Thank you so much for reviewing your experience. We strive to provide our members with excellent service on each call. We are here to assist and address your repair needs. Thank you for choosing AHS as your warranty company.

Mar. 23rd, 2022

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Verified Customer

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Debra Furlong Scottsdale, AZ

Have always enjoyed great services offered. AHS is timely in routing your service request to the appropriate service technician in your. The service tech are always professional and no BS. They call & make an appt and they call you with an ETA (ie "15 minutes from you"). I have never had a claim denied in the 24 years I have been an AHS customer. Be VERY aware of home warranty companies. AHS is one of the few that won't blow smoke on you.

4 years ago

Reply from American Home Shield

Hi Debra. Thank you for your positive review and feedback. One of our most important goals is to take the hassle and worry out of home repairs. Thank you for choosing AHS to do that for you. We look forward to being your warranty company for many years to come.

Mar. 25th, 2022

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Verified Customer

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Erika Grooms Mechanicsville, VA

American Home Shield is very prompt on making appointments. The company that sent out was very professional and fixed the issue I was having with my washing machine. I only paid my $100 deductible and I know 100% it would have cost me way more if I hadn't signed up with American Home Shield. American Home Shield is a lifesaver and you better sign up right now!

4 years ago

Reply from American Home Shield

Hi Erika. Thank you for such a positive review. We strive to provide prompt and dependable service for our members, and it makes us very happy to hear that we have been able to do that for you.

Mar. 16th, 2022

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Verified Customer

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Cheryl Drayton Suffolk, VA

AHS has been excellent during my short period with them. They're quick in getting claims started and immediately send you a phone number of who they contracted to take care of your claim so you can call them yourself immediately to find out when they will be coming out. I've had my range repaired, toilet stool repaired, and my hot water heater replaced with a more up to date model. All claims were quickly resolved and each contractor was professional and very friendly!

4 years ago

Reply from American Home Shield

Hi Cheryl. We are so happy to read about your experience. We do our best to provide our members with prompt and reliable service.. We thank you for trusting AHS to provide you with warranty coverage you can depend on.

Mar. 8th, 2022

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Verified Customer

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Maria Grayzell San Antonio, TX

This was my first experience with AHS. I joined about 1 year ago. My refrigerator went out. I called AHS and they sent an appliance service out. The service determined it needed a new compressor and they could not provide that service. AHS dispatched another company that could either repair or replace/install the compressor. He replaced it in no time and we were up and running again.. Both companies employees receive very professional and knowledgeable.

4 years ago

Reply from American Home Shield

Hi Maria. Thank you for taking time to let us know how pleased you have been with the service you are receiving. We love taking the hassle and worry out of unexpected home repairs. We are so glad to be able to do so for you.

Mar. 8th, 2022

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Verified Customer

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Vicki Pearman Republic, MO

I have been with American Home Shield for over 25 years they're the best company I have ever dealt with concerning warranty products in my home. They have covered many things in the past 25 years, One of the biggest they have just covered for me is total replacement of my heating and air conditioning for my entire home. I would recommend this company to anyone who is looking for warranty coverage for their home products.

4 years ago

Reply from American Home Shield

Hi Vicki. Thank you for letting us know about your experience with AHS. It is so great to hear that you have been happy with the service we provide. We hope you continue to find the value in your warranty coverage.

Mar. 8th, 2022

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Verified Customer

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Mildred White Richmond, VA

My gas furnace went out and AHS immediately assigned me a contact to get the work done. The assigned vendor rescheduled my appointment several times, so I contacted AHS and was immediately assigned a new vendor. This new vendor came and said that I needed a new motor assembly. AHS approved the work, the part was ordered and my furnace has been working ever since.

4 years ago

Reply from American Home Shield

Hi Mildred. Thank you for time in letting us know how we are doing. We always do our best to provide prompt and efficient service for our members. It is so wonderful to know that we were able to do that for you with your furnace. Thank you for trusting AHS.

Mar. 9th, 2022

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Verified Customer

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Ann Brookings, OR

At first it was all hard for me to understand. But as I moved through choices & read all I could I got more familiar with the process. The very first person I talked to though was very knowledgeable & definitely alleviated my stress & misunderstanding. The delivery fellows were wonderful as they quickly installed my washer & ran a quick water test. Very nice in the long run. Hardest thing is waiting & having to go to laundromat.

4 years ago Edited April 1, 2022

Reply from American Home Shield

Hi Ann. Thank you so much for taking time to tell us about your experience. We want you to know you can always count on AHS to take the hassle and worry out of your unexpected repair needs.

Mar. 9th, 2022

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Verified Customer

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Arlene Watkins Tucson, AZ

Our realtor bought it when we purchased our home. When we sold the home and bought another, the realtor purchased a new plan. We used the first plan twice (toilet, washing machine) and the second plan once (toilets). Both times, we were extremely pleased with the timeliness and professionalism of the technicians and the lack of any additional fees.

4 years ago

Reply from American Home Shield

Hi Arlene. We appreciate your time in reviewing your experience with AHS. We want you to know they can trust in the service we provide. We are very happy that you are finding the value in the coverage we offer.

Feb. 23rd, 2022

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Verified Customer

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Bonnie Archie Las Vegas, NV

I recently had my water heater break and needed my service request expedited by AHS. The lady put me on hold and was able to get in touch with a plumber immediately. My other phone rang before I could even finish my call with AHS! The plumbing service was awesome as well- One Drop Plumbing. The only downside is that it is sometimes hard to understand the representative due to their heavy accents.

4 years ago

Reply from American Home Shield

Hi Bonnie. Thank you so much for taking time to write a review. It is our goal to always provide you with prompt and efficient service. Thank you for letting us know we were able to do that for you with your water heater. We look forward to working with you again and providing great service.

Feb. 18th, 2022

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Verified Customer

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John P Weeks Jr Cleveland, GA

Our clothes washer broke down. We reported it to AHS via the website and were connected to a contractor some 7 days later. The contractor was prompt, courteous, and competent. After reporting his findings to AHS ti was about a week and half before AHS responded via email with an offer to replace the unit. We chose the cash out option and now 2 weeks later are still awaiting the check.

4 years ago

Reply from American Home Shield

Hi John. Thank you for taking time to let us know about about experience. I am sorry to hear that you have not received your check. I would be happy to look into this matter further and follow up with you.

Feb. 10th, 2022

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Verified Customer

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Dennis Melton Abilene, TX

Took 3 visits by electricians who did not find the problem. The 4th electrician was more experienced and he found the problem with the first visit and came back and finished the solution and the house electrical issue. He was an experienced electrician and even called me latera few days later to make sure issue had been handled. This was not an AHS issue, it was an issue of Kingdom Electric sending inexperienced electricians. "Scott" fixed my problem and the whole issue could have been resolved quickly with an experienced electrician.

4 years ago

Reply from American Home Shield

Hi Dennis. Thank you for your feedback. We appreciate your patience while waiting to have your electrical issue resolved. Please continue to let us know how we are doing. It helps us to provide you with an even better experience for your next repair need.

Feb. 2nd, 2022

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Verified Customer

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Lori K Hampton, VA

They were prompt with service. The tech explained everything he needed to do, was very clean during and after the visits. While he did have to order parts, as soon as they arrived, he came back and fixed my fridge and icemaker within a day. He was very quick, and Jessica, the receptionist/manager answered my calls and made sure that the schedule they had worked best for me.

4 years ago

Reply from American Home Shield

Hi Lori,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jan. 12th, 2022

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Verified Customer

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Donna M McDaniel Marietta, GA

Prompt, Professional, High Quality Contractors Assigned! My last experience was for my hot water heater. Called and spoke with a real live person and w/n two days AHS my hot water heater was working like new again. When I 1st called AHS asked if I needed immediate attention but I advised a 2 day turnaround was very acceptable to me. I was very pleased with the contractor!

4 years ago

Reply from American Home Shield

Hi Donna. Thank you for taking time to let us know how we are doing. We always do our best to provide prompt and efficient service for our members. It is so wonderful that we were able to do that for you with your water heater. Thank you for trusting AHS.

Dec. 31st, 2021

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Verified Customer

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Kimberly Dean Florence, SC

AHS has literally saved us thousands of dollars. Our HVAC unit went out last year, late winter around February. The unit could not be repaired, so they replaced the entire unit at the cost of our deductible. It's easy and convenient to file a claim online & wait for confirmation, that includes an appointment with a local experienced technician. I can't stress enough, the importance of purchasing this additional insurance to give you peace of mind when major appliances fail unexpectedly. We have had to make atleast 3 claims in the last 4yrs and AHS has always come through for us.

4 years ago

Reply from American Home Shield

Hi Kimberly. We are so excited to read about your experiences and to know you are finding the value in being and AHS warranty member. We are here to take the hassle out of home repairs. Thank you for trusting AHS to do that for you.

Dec. 31st, 2021

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Verified Customer

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Heather Church Woodland Hills, CA

I've never been with a home warranty company that actually covers anything. AHS does! I never have to fight with them over claims. Their webs site is simple and easy to use. I have access to reliable service people for a decent fee. It's hard to believe, but it seems this home warranty company is actually doing their job and protecting me. Happy thus far and planning on renewing if all continues to go well.

4 years ago

Reply from American Home Shield

Hi Heather. Thank you so much for your feedback. We are so delighted to hear that you have been pleased with the service you are receiving. We know how important it is to our members to receive dependable service. We want you to know you can always count on AHS as your warranty company.

Dec. 31st, 2021

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Verified Customer

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Joseph Nunley Louisburg, NC

I had an issue with my refrigerator; it stopped cooling. I submitted a service request and someone came out. My fridge was deemed not repairable. 3 days later, I received lowes e-gift cards with the money to purchase a replacement. I also had the option to have AHS replace it with installation, but I went with lowes because they had the replacement I wanted. They didn't give any hassle about paying for the replacement.

4 years ago

Reply from American Home Shield

Hi Joseph,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Dec. 8th, 2021

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Verified Customer

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John Green Comstock Park, MI

Washer would not cycle. I thought it was something easy but I didn't feel like dealing with it so I made an appointment on the website. Repair showed up fast and it turned out to be a bad board that is no longer made so the washer had to be replaced. Turns out I was right it was easy. All I did was choose from the selection of new replacement washers and it was delivered and installed quickly

4 years ago

Reply from American Home Shield

Hi John. This is so great to hear. We really appreciate you taking time to let us know that your problem was resolved so effectively. We look forward to working with you again and thank you for choosing AHS as your warranty company.

Dec. 8th, 2021

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Verified Customer

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virginia holmes Pryor, OK

4 years ago

Reply from American Home Shield

Hi Virginia,
thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

Nov. 23rd, 2021

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Verified Customer

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Mary Roland Leland, NC

When I first called to start the process for my fridge/freezer that quite cooling, the representative told me my Avanti appliance was not covered. He was rude and had very poor English. I was not thrilled. A few days later, I called back again and had a very informative and professional representative. He confirmed my appliance was covered and from that point, I was very pleased with the professionalism and service from AHS. The part finally came in the other day and we now have our appliance in working order.

4 years ago

Reply from American Home Shield

Hi Mary,
thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

Nov. 23rd, 2021

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Verified Customer

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Kay Gordon & Eric Gaither Greensboro, NC

Our realtor suggested it when we bought our (at the time) 10 year old house. It was a peace of mind thing until we needed it recently. Twice. Once for a check out the HVAC system, and once for a kitchen plumbing problem. Both contractors and their people were prompt, friendly, and very knowledgeable in their fields. For much less than it would have been independently.

4 years ago

Reply from American Home Shield

Hi Kay. This is so great to hear. We are so glad you are finding the value in having your warranty coverage. We look forward to working with you again and thank you for choosing AHS.

Nov. 17th, 2021

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Verified Customer

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Marguerite Pembleton-Minor Wilmington, NC

I switch to American Home Shield because my HVAC needed repair and my previous home warrenty insurance company didn't cover duct work. To me, you aren't providing HVAC services if don't cover duct work. American Home Shield not only provides full HVAC coverage, but they replaced my HVAC's old duct work and my system is running beautifully. In addition, they provide timely service and their contractors were very courteous and professional. I highly recommend AHS.

4 years ago Edited November 16, 2021

Reply from American Home Shield

Hi Marguerite,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Nov. 16th, 2021

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Verified Customer

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Jin M. Tanaka Sacramento, CA

AHS Customer service from the beginning has always been consistently professional, respectful, and helpful. In my short time as a customer, I have requested service for broken bathroom exhaust fan, and a leaking garbage disposal. Both experiences were taken care of in the most timely manner, and exceeded my expectations. Thanks again. I'm thinking of upgrading my coverage, but have not had the time to contact AHS to find out the process.

4 years ago

Reply from American Home Shield

Hi Jim,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Nov. 9th, 2021

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Verified Customer

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Laurie Easton Corona Del Mar, CA

I called and they arranged AG Appliance to cone and fix my dryer. it took 6 days before the serviceman could get over bu when he did arrive he was on time, polite and clean cut. He opened the dryer and was able to assess the need. He had the part in his truck. With the new belt the dryer works great. The serviceman cleaned up and left everything tidy and squared away. Very pleased.

4 years ago

Reply from American Home Shield

Hi Laurie,
thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

Nov. 2nd, 2021

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Verified Customer

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Thomas Early Columbus, OH

this is the second time we have had to use AHS. First time was for a plumbing issue and it was fixed perfectly. This time was our washing machine. They need to get a part in to fix it but the appliance repair guy was helpful, friendly and told us what it needed and helped me to be able to use it till the part comes in. I just have to use cold water till the part comes in.

4 years ago

Reply from American Home Shield

Good morning Thomas,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Nov. 2nd, 2021