Name: American Home Shield
Rating: 4.0

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Verified Customer

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Charles Nelson Kingsland, GA

My water heater was leaking from the bottom of the water heater, the first company they had to fix it never called me back to setup an appointment, they tried to call as well but no response. Then the second company they contacted, called me 5 minutes after I got off the phone with AHS, they took care of my problem the next day.

5 years ago

Reply from American Home Shield

Hi Charles,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jun. 7th, 2021

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Verified Customer

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Kelly C. Loves Park, IL

AHS has come through for us the 2 times we've needed them. They have replaced a microwave and a water heater. The process was very easy. The contractors were quick to help and both were professional. I would definitely recommend AHS.

5 years ago

Reply from American Home Shield

Hi Kelly,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 4th, 2021

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Verified Customer

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Goke Ademiluyi Holly Springs, NC

They are very responsive. They use good service people. If they can’t fix the appliance they will provide a replacement with no hassle. They allow you to put multiple appliances on one ticket so that you don’t have to pay a service charge for each appliance.

5 years ago

Reply from American Home Shield

Hi Goke,
thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

May. 24th, 2021

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Verified Customer

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Kevin T Watanabe Ewa Beach, HI

I've only had AHS for about 3 months and they have shown to provide a wide range of coverage and the technicians that I've had to deal with thus far have been very professional with the exception of 1 appliance tech who seemed confused

5 years ago

Reply from American Home Shield

Hi Kevin,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

May. 22nd, 2021

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Verified Customer

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Robert K Fort Lauderdale, FL

I have had many experiences with American Home Shield. Sometimes it works well and a lot of times it doesn’t. It can be very difficult to get a representative and when you do often times they do not understand what the issue is. When I ask to speak to someone else they say they can’t I spend 20 minutes trying to get someone to understand me. Sometimes when things are going well, i can make a request online and get someone to the house within a day and the problem is solved. Sometimes though it take up to 6 weeks, yes weeks, to get someone to come out. When you have a house full of people you can’t wait 6 weeks for a fridge. Actually that took 3 months to get repaired. I tried to get AHS to buy me out but they refused. As you can imagine my tenant was not understanding after a week. I wouldn’t have been either.

5 years ago

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Verified Customer

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Lee Richmond, VA

Fixed all my issues and they are quick to respond to service calls. Website is user friendly easy to navigate. My appliances are 27 years old. Had the Ac fixed 3 times and a new refrigerator installed. Plumbing issues resolved. Electric issues resolved. Very satisfied.

5 years ago

Reply from American Home Shield

Hi Lee,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 25th, 2021

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Verified Customer

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Linda Busick Donna, TX

This year American Home Shield service has been a lifesaver for me I needed repair or replacement on three major appliances my refrigerator my oven and my washer dryer combination each was repaired and American Home Shield did their best to make this happen expeditiously

5 years ago

Reply from American Home Shield

Linda, we are so glad to hear about your experience with AHS. We appreciate having the opportunity to have taken care of your appliance needs and look forward to addressing other repair issues in the future.

May. 28th, 2021

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Verified Customer

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Carolyn Theresa Gettys Columbia, SC

I've been a customer of AHS for many years now and have been pleased with the customer service they provide, as well as, the service providers they send out. when there has been an issuer, AHS was quick to assist with getting that issue resolved.

5 years ago

Reply from American Home Shield

Hi Carolyn,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 25th, 2021

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Verified Customer

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Vanda Stanley Twentynine Palms, CA

I have only had American Home Shield for a short time. The one claim I submitted resulted in wonderful customer Service. The service department that came to inspect my HVAC was phenomenal. My claim only covered a small portion but that is better than nothing.

5 years ago

Reply from American Home Shield

Hi Vanda,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

May. 26th, 2021

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Verified Customer

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Kelly R. Lockhart Hazel Crest, IL

A great service to have. The person they sent our was very efficient and on time. The company assessed my circuit breaker and replaced it with an upgraded on. They were very friendly and I would recommend them and AHS to others. My husband and I were referred by a friend.

5 years ago

Reply from American Home Shield

Hi Kelly,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

May. 25th, 2021

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Verified Customer

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Sara Piekielny Tucson, AZ

As new to the state of Arizona, we knew no one. As issues rose with our stove and Garage door, AHS sent service companies that were able to not only troubleshoot the problem but also provided excellent service. I would recommend them to anyone buying a new home.

5 years ago

Reply from American Home Shield

Hi Sara,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

May. 19th, 2021

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Verified Customer

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Jackie Haines Greensboro, NC

The HVAC Technician that you sent was professional, thorough, and found my furnace problem in 15 minutes. The reason I didn't give him a "5" is because it took seven days for him to get here, and I was pretty cold (better a little cold than too hot, however!) Also, when I asked, after he installed the new Ignitor in my gas furnace, if he could add the special bleach or vinegar to keep the drain line clean, he said "I'm only supposed to fix the problem I was sent here to repair. Anything else should be under Annual Maintenance that you arrange for, yourself.

5 years ago

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Verified Customer

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Bob Parsons Raleigh, NC

Mike!! Your servicer is exceptional. Another company told me they could fix a valve for $1800. Mike determined the valve was fine, after 2 minutes. Turns out my NEST broke, and wouldn't let cold A/C come on. I asked him to replace it with a regular one. Great now!

5 years ago

Reply from American Home Shield

Hi Bob,
thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

May. 5th, 2021

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Verified Customer

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D. Fulton Beaumont, TX

I've been having issues with my dishwasher and fridge ice maker. Serviceman repaired both, but 2 weeks later, the dishwasher isn't changing cycles and the fridge's freezer is frozen AGAIN. My to do list for this morning is to report to AHS. I feel confident that we will arrive at a solution. Thank you AHS.

5 years ago

Reply from American Home Shield

Hi D. Fulton,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

May. 7th, 2021

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Verified Customer

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Cynthia Lempitsky Moore, SC

Overall best coverage and easy process. Updates are given in timely manner. The virtual process was very sufficient as well. Contractors call to schedule as well as American Home Sheild updating you on parts orders and appointment times

5 years ago

Reply from American Home Shield

Hi Cynthia,
Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

May. 5th, 2021

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Verified Customer

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Nathan Bolivar, MO

Quick/responsive. They’ve sent great service technicians and even ended up supporting a moderate-size claim for us. Unfortunately, the renewal costs are a bit higher than we’re willing to pay, but we definitely recommend the service as part of a home sale/purchase situation.

5 years ago

Reply from American Home Shield

Hi Nathan,
We appreciate your feedback about the quick repsonse of our technicians and the repairs that were completed. We hope you continue to enjoy AHS and the service provided.

Apr. 24th, 2021

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Verified Customer

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Luis Bocanegra San Antonio, TX

Need to work on auto pay renewal. Disappointed that we are not able to upgrade our coverage because we do not get notified of renewal in order to upgrade. I was informed that we can only upgrade on renewal date which I believe is wrong and we should be able to upgrade anytime.

5 years ago

Reply from American Home Shield

Hi Luis,
Thank you for sharing your feedback about your AHS home warranty!

Apr. 24th, 2021

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Verified Customer

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George Sinclair Martinsburg, WV

Fast and efficient service. Workman was knowledge and made sure to clean up after his job was completed. He was friendy, courteous and followed all the guidelines. He ensured everything was working before he left. I would definitely recommend HomeShield to family and friends.

5 years ago

Reply from American Home Shield

Hi George,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Apr. 24th, 2021

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Verified Customer

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Tyler Larson Des Moines, IA

Fast service, the only thing that kind of sucks is having to pay a $100 service fee whenever you need work done since the warranty service itself is not cheap. Beyond that, we have been happy. We had a pipe burst and our washing machine rebuilt by contractors for the company.

5 years ago

Reply from American Home Shield

Hi Tyler,
Thank you for your feedback about AHS! We hope you continue to enjoy the coverage we provide!

Apr. 24th, 2021

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Verified Customer

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Kear Wright Aberdeen, MD

I’m a new customer and so far I’ve received great service, prompt responses, professional service and affordable rates. The repair technicians were very knowledgeable and discovered a problem unrelated to my service call. This problem, if unresolved, could have caused fire and major water damage to my home. Excellent service so far.

5 years ago

Reply from American Home Shield

Hi Kear,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Apr. 24th, 2021

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Verified Customer

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Ankur Prakash Sugar Land, TX

Prompt service however we had repeated issues with the refrigerator that was eventually replaced but we had to spend nearly 2 months without a refrigerator in the house while 3 different companies came and checked it. There’s no method to escalate an urgency and customers service never called back even though they promised to call back with a quick resolution many times

5 years ago

Reply from American Home Shield

Hi Ankur,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs. We are pleased to hear about the refrigerator replacement that was completed.

Apr. 23rd, 2021

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Verified Customer

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Alison C. Morgan Hill, CA

The technicians were knowledgeable, personable, and timely. They were both very thorough, and took care to wear masks and shoe coverings to protect our floors. I would highly recommend these technicians and AHS to anyone looking for a reliable service that protects their home appliances.

5 years ago

Reply from American Home Shield

Hi Alison,
We are pleased to hear about the knowledgeable technicians that have provided you with an excellent experience. We hope you continue to enjoy!

Apr. 8th, 2021

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Verified Customer

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Ray F. Charlotte, NC

When you need them for a repair it's really easy and the service tends to be quick and reliable. The last time I needed a repair the service provider through AHS was at my house and made the repair within 24 hours. I guess my only complaint is the cost of the coverage per month and the service charge per repair. Don't we always wish things were less expensive. But overall AHS is and has been a good home warranty company to deal with and to utilize.

5 years ago

Reply from American Home Shield

Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs. Your feedback regarding your recent experiences with us is greatly appreciated. We look forward to servicing you in the future as needed. Take Care.

Apr. 13th, 2021

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Verified Customer

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Natasha Bowland Raleigh, NC

The price and service are amazing. The website is super easy to use. It’s easy to track the process once you’ve requested a service. I’ve also had my issue taken care of. I would highly recommended and will continue to use American Home Shield.

5 years ago

Reply from American Home Shield

Thanks for sharing you experience and thanks for recommending us.

Apr. 9th, 2021

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Verified Customer

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Candice Montclair, CA

It’s easy to get through when calling customer service. They’re always polite and willing to help and work with customers. It’s easy to book an appointment. The technicians that came to the house are all professional and courteous

5 years ago

Reply from American Home Shield

Hi Candice,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Apr. 8th, 2021

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Verified Customer

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A Murphy Jonesboro, GA

Had AHS 18 years ago and was very satisfied for several years and was very satisfied. After a few years it began to send out questionable technicians from iffy companies. While the customer service people were always helpful and polite, they could only do what AHS allowed them to do. AHS was fine for small fixes but replacing major parts or whole systems, like HVAC the parts had to be ordered through AHS and took a long time. Also, the cheapest parts were used, even when replacing a more expensive version. Left AHS for a few years, recently came back and have been pleased so far, but I've only had small jobs done. However, no longer able to request certain companies known to be trustworthy on their list, have to take who they assign and hope for the best.

5 years ago

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Verified Customer

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Abby T Grimes, IA

The ability to request and track service online is so helpful. They also always have someone call within 24 hours. We’ve had issues with companies not fixing the issue at hand and their customer service is amazing! They will send a new company to make sure things are set and free of charge! The customer focus is clear.

5 years ago

Reply from American Home Shield

Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs. Your feedback regarding your recent experiences with us is greatly appreciated. We look forward to servicing you in the future as needed. Take Care.

Apr. 1st, 2021

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Verified Customer

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Priscilla Eck Gordonsville, VA

I was very pleased with the whole experience with my dishwasher repair. It was completed in a timely fashion. The repair people were professional and courteous. My dishwasher is operating better than when it was brand new!! I always thought there was something not quite right with it from the beginning. Great service and totally satisfied!!

5 years ago

Reply from American Home Shield

We are happy that we were able to get the issue resolved for you. Thank you for sharing your recent experiences with us and please don't hesitate to reach out if you need us in the future. Enjoy your day.

Apr. 1st, 2021

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Verified Customer

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Patricia Napier North Las Vegas, NV

Staff always professional and kind. From calling American Home Shield to the wonderful contractors they send out to the follow up to assure we are happy! They really go above and beyond and for that we are grateful. Thank you American Jome Shield.

5 years ago

Reply from American Home Shield

Our goal is to pair you with the best contractor that will provide a quick and final resolution. Thank you for sharing your recent experience with us regarding your service request. We are happy that we were able to get the issue resolved for you. We look forward to our continued business together. Have a good day.

Apr. 1st, 2021

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Verified Customer

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Sherry Sewell Salado, TX

They are Very professional and timely. Identified the problem and repaired it immediately. Explained what the problem was and what kind of pipe they put in to replace the old pipes. The next phase was to replace Sheetrock which was done quickly and professionally.

5 years ago

Reply from American Home Shield

Thanks for letting us know everything worked out great for you. Taking care of our members is the main goal here at AHS. I am glad that you were happy with the work done. We look forward to servicing you in the future as needed. Enjoy your day.

Apr. 1st, 2021

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Verified Customer

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Suzanne Halliburton Austin, TX

American Homeshield is dependable. That kind of detail may not be sexy, but it's what you want in a warranty company. The contractors respond quickly. I've never had to wait more than a couple of days for service. I also like being able to set up everything online.

5 years ago

Reply from American Home Shield

Thanks for letting us know everything worked out great for you. Taking care of our members is the main goal here at AHS. I am glad that you were happy with the work done. We look forward to servicing you in the future as needed. Enjoy your day.

Apr. 2nd, 2021

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Verified Customer

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Vanessa Capitol Heights, MD

My overall with AHS over the past 25 years has been satisfactory with the exception of 2 times when AHS did not investigate a vendor that claimed to do work that they did not do, I ended up having to pay the service fees for 2 visits which did not occur.

5 years ago

Reply from American Home Shield

Thanks for your loyalty. Taking care of our members is the main goal here at AHS. We are working diligently to improve the overall member experience and we look forward to our continued business together. Have a great day.

Apr. 5th, 2021

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Verified Customer

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C. B. Marushi Hampton, VA

AHS has given me outstanding service. They handle your repair request within minutes. They give you the name and telephone number of the company and they also have the company give you a call to set up a time to do the repair. I highly recommend them and their cost per month for their services very inexpensive.

5 years ago

Reply from American Home Shield

Thanks for letting us know everything worked out great for you. Taking care of our members is the main goal here at AHS. I am glad that you were happy with the work done. We look forward to servicing you in the future as needed. Enjoy your day.

Mar. 26th, 2021

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Verified Customer

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Tammy Bland Norfolk, VA

The timeliness of service was prompt. The customer service staff was very professional and efficient with setting up my order. The quality of service and efficiency of the installation was very satisfactory. Every part of my service was thoroughly handled and to my liking. Job well done. I would recommend them to others.

5 years ago

Reply from American Home Shield

We are happy that we were able to get the issue resolved for you. Thank you for sharing your recent experiences with us and thanks for recommending us. Enjoy your day.

Mar. 26th, 2021

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Verified Customer

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Hope Wilkins Gainesville, GA

Only thing is I wish it was either a same day or next day service. I had to wait line 3 days with no washer and we wash. Also I had to wait around the house all day Saturday because I didn’t know exactly when they would come. The gave an estimated time, that was from 1-4. But I couldn’t make any plans due to having to wait around on a Sat. Rather than that the service was fine.

5 years ago

Reply from American Home Shield

Thanks for your loyalty. Taking care of our members is the main goal here at AHS. We are working diligently to improve the overall member experience and we look forward to our continued business together. Have a great day.

Mar. 29th, 2021

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Verified Customer

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Nakisha Jackson, GA

I submitted my issue online. I paid the fee. A email was sent of the company who was going to take care of this issue. The company came out to look at the issue. They ordered the part. Came back and replaced the part. This all happened in 2 weeks. No problem or issue

5 years ago

Reply from American Home Shield

Taking care of our members is the main goal here at AHS. I am glad that you were happy with the work done. We look forward to servicing you in the future as needed. Enjoy your day.

Mar. 29th, 2021

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Verified Customer

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May Smithtown, NY

American Home shield offers prompt services. The customer service representative are always helpful and professional. I have called three times for repairs and one of the repairs was my heater. That day we were expecting a snow storm. AHS send someone over my house within 2 hrs on a weekend to fix the heater. Thank you AHS!

5 years ago

Reply from American Home Shield

Hi May,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Mar. 27th, 2021

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Verified Customer

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Ruben Montgomery Village, MD

American home shield replaced my water heater and fixed my kitchen faucet. Technicians are expert in their jobs. You can call them in the middle of the night if you have emergency situations like leaking pipes. Yes, they also fixed my leaking pipe. They are awesome with their services.

5 years ago

Reply from American Home Shield

Hi Ruben,

Your feedback regarding your recent experiences to have the leaking pipes repaired by us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 30th, 2021

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Verified Customer

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Amy Young Yukon, OK

I am frustrated that each person I talked to on the phone was very difficult to understand. It was apparent that I was talking to call centers that were not in America. Some call center employees were unable to answer questions because they couldn't understand the question. When giving the email address for the cash out option, the call center employee's English was so understandable that the wrong email was given. I had to make contact through Facebook to get the correct email address. For a company named American Homeshield, I would expect to talk to someone with adequate English skills.

5 years ago

Reply from American Home Shield

Thanks for sharing your feedback. We appreciate your honesty.

Apr. 5th, 2021

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Verified Customer

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Rachel Forman Santa Ana, CA

I had bad experience w/customer service last fall. We needed our refrigerator fixed and dealing with the outside of of the United States customer service was very poor. First 1 rep I had trouble understanding their English and the rep refused to transfer me to another rep or even a supervisor. When I told them the 2nd opinion company could not come out for about 5 weeks (this was for a refrigerator repair) at first they did not want to give me another Company. They finally called the company who confirmed they couldn't come out in a timely manner and only then did they give me another referral. That company informed me the refrigerator could not be fixed andwrote on my paperwork I needed it replaced. When I didn't hear anything in about 10 days I again called customer service and the rep told me they didn't have anything. I had to argue with them to call the company and after they did I was told the confirmed what I said. I was told I would hear from someone soon. Again after about 10 days no one had called me so I called custoemr service again. Again I was told there was nothing in the record and again I told them to call the company because my paperwork said the refrigerator couldn't be fixed. I was put on hold and while they said they would try to reach the company. When the rep came back on the line she said the company couldn't be reached. When I asked about the time difference I told them the company was not open yet as it was 8:00am CA time and they opened at 9. I was very upset when they said I should call back. I explained that we were losing food a nd needed this repaired. The rep transferred me to the Escalation Dept and the rep Eddie told me tthey would take care of the matter and he would cal on his next working day 2 days later. Again about 10-14 days we heard nothing. Somehow I got the number for the replacement Dept which is here in the States. That rep representative told me Eddie had indeed mad a note that he would follow up and he never did. I was also informed that the previous reps had put down that the "failure could not be duplicated" which actually meant there was not problem. She said she knew what questions to ask and would resolve ghe issue and start the replacement process. By the end of her work shift that day she called me back and informed me she had gotten the correct nfomraton and would start the replacement process the next day. Also when talking to the customer service reps in the Phillipines, it appeared that if I asked a question that was not covered in their "script" they could not answer it. It was very frustrating.

5 years ago

Reply from American Home Shield

Thank you for sharing your recent experience with us regarding your AC request. We are happy that we were able to get the issue resolved for you. Your malfunction will always be our priority. We look forward to our continued business together. Take Care.

Apr. 5th, 2021

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Verified Customer

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Jill Kramme Augusta, KS

One person sent for heater service was condescending when we asked questions-and was “done” in 15 mins. Person sent to fix heater 6 mos later didn’t fix the problem —just wanting to say it might be the masonry brick the house is built out of. When asked for someone else, they sent him again as a Sr Tech. He said the same thing and was very short with us. I had to insist and ask them to cancel my contract and refund the $100, then they agreed to a 2nd opinion. This guy diagnosed in 15 mins, ordered part, came back and fixed it. He was friendly and respectful the entire time. But I shouldn’t have to insist on a 2nd opinion when 4 visits by the other guy didn’t work.

5 years ago

Reply from American Home Shield

We apologize that you went through that experience but we are glad the issue has been resolved. Thanks for sharing.

Apr. 7th, 2021

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Verified Customer

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Anita Squier Peyton, CO

I had to call to find out about my refrigerator repair..AHS did not intact me regarding the replacement. If I hadn’t Allen them, not sure when the process would have been accomplished. I dealt with some very nice people in the purchasing dept., and one person who was very rude and unhelpful. Turns out the email they were sending me had the wrong email address. If we hadn’t called back, and talked to a very helpful young man, who looked into the issue and his supervisor found the problem. The previous rep would not allow us to talk to a supervisor.

5 years ago

Reply from American Home Shield

Taking care of our members is the main goal here at AHS. We are working diligently to improve the overall member experience and we look forward to our continued business together. Have a great day.

Mar. 18th, 2021

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Verified Customer

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Ingrid Newport News, VA

Great service. I make a claim related to my furnace. The representative was courteous. I scheduled an appointment and the contractor kept me informed of when the technician was on his way. He was very knowledgeable, courteous, and used proper PPE during the service.

5 years ago

Reply from American Home Shield

Hi Ingrid,

thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

Mar. 23rd, 2021

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Verified Customer

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Danny Feeback Cynthiana, KY

Anytime we have had a problem, we called AHS and received prompt service. The repairmen have always arrived promptly and checked out our problems and completed the necessary repairs. On occasion, parts needed to be ordered before the repair could be completed. Overall, we have been very satisfied with our experiences with AHS.

5 years ago

Reply from American Home Shield

Hi Danny,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Mar. 16th, 2021

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Verified Customer

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Ramona Williams North Augusta, SC

sometimes you get a rep that refuse to assist you properly in all the years that happen twice, a few weeks ago i had a rep that only wanted to tell me what he seen in the record he refused to call to see if my new unit had arrived nor if there was a date for the arrival, once i called back the young lady called C&C confirmed my united had arrived and asked about an install date, it was cold and i had not heat but did he care no but I was glad I called back and was able to get setup and unit installed within a few days some reps may need additional training

5 years ago

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Verified Customer

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Elspeth Killinger Phoenix, AZ

Easy and efficient to file a request. Had a problem with a tech and they immediately fixed the situation and sent a new company to ensure my satisfaction. The online wait time for customer service was a little lengthy but it was easy to wait online instead of being tied to a phone the entire time.

5 years ago

Reply from American Home Shield

Hi Elspeth,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Mar. 11th, 2021

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Verified Customer

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Dennis Ward. Tucson, AZ

In the end they came through with soving my problem but it took 1.5 years. and 5 service calls for a hundred buck per replacing the ice maker 5 times. Then I got to talk to the lady is purchasing. She was amazing and in about a weeks time she got my new appliance delivery taken care of . I give her 5 stars plus 5 more. Thank you.

5 years ago

Reply from American Home Shield

Hi Dennis,
thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

Mar. 17th, 2021

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Verified Customer

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Larry Sawyer Garland, TX

They are great and always successful wirh the little things,. But when I lost the refrigerator they failed to repair over five months with no offer to replace. I bought a new one. When our dryer failed they took seven months to fix and still does not perform satisfactory. Again no offer to replace. I still keep them because in the total they are a good value!

5 years ago

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Verified Customer

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Kellie Norwalk, IA

I had a tech out for my furnace same day. The tech worked with my difficult work schedule and made it work for me. $125 service call fee for a $700 plus repair right before a huge cold front (-31 windchill) came through. I was warm and toasty.

5 years ago

Reply from American Home Shield

Hi Kellie,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Mar. 5th, 2021

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Verified Customer

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Gustavo D Rancho Cucamonga, CA

Outstanding customer service. Very easy to communicate with when I called to request service. The company that came to repair my furnace was very professional. The worker diagnosed and located the problem quickly. Took apart the electrical board and made the repairs needed. He was done in less than 30 mins.

5 years ago

Reply from American Home Shield

Hi Gustavo,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Feb. 26th, 2021