Name: American Home Shield
Rating: 4.0

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Anthony Petrello Chesapeake, VA

Over the years I have had certain appliances break down and having AHS saved me a lot of money. It's worth having even if you only use it once a year. Just pay the deductible and your set. AHS is prompt with getting the subcontractor to get in touch with you either the same or next business day to set up an appointment. Having AHS will be your best investment you can ever have when you own a home.

8 years ago

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Kristen ‘Aiea, HI

I’ve experienced AHS and their competitors. Based on home appliance services offered, customer service, their repair service vendors, response and customer recovery, I would highly recommend AHS. While other companies don’t hesitate for a moment to deduct funds without fulfilling or completing services requests, AHS ensures that my needs and that of my home is taken care of first.

8 years ago

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Chris Ferrell Morganton, NC

Great company, I have used him for several years now. They provide excellent coverage and will fix anything covered on the warranty with no questions asked. I have use them for several large items in my home to include my entire HVAC system and they water heater. Both for a place with only paying the deductible. They use reputable contractors to do the service calls. The only complaint I have is the few times I have needed to call it has been a 30 to 45 minute wait. Fortunately all your service calls and work orders can be done on the mobile app.

8 years ago

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Tim Langley Conway, AR

This is the second home we've owned and have had AHS with both. Every time we've requested a service call for any item covered within our homes, repair was scheduled and performed professionally and without any issues. We couldn't imagine life without the comfort of knowing that we're covered with American Home Shield! Highly recommended for any home owner.

8 years ago

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Toni Nelson Cedar Creek, TX

American Home Shield it's easy to put in a claim for broken stuff. The website is user-friendly. They do what they say immediately you get a return email with the information of the contractor coming out and the contractor called you the next day and set up an appointment it's worth every penny you pay. The fee they charge very reasonable. I have saved a lot of money using this warranty service

8 years ago

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John Zaragosa Corpus Christi, TX

I was a member when you just called in for service and spoke to a friendly customer representative. I left for a year several years ago but then signed back on after a year and plan to stay with a company I feel has been reliable and professional. There have been a couple of bumps along the way but they were positively worked out. With today prices on home services, it pays to have a company that can help you out a bit.

8 years ago

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Sherrie Mathis Perry, GA

I was having problems with my air conditioner...called AHS and they took care of everything. A local company was at our house within a couple of days..assessed the problem and fixed it. AHS automatically deducted our fee and that was the end of the story. How easy could that be and how nice when everything is usually such a nightmare to get things done to have someone take control and do the work for you. I could not be happier with my first experience.

8 years ago

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Thomas Frketic Jacksonville, FL

I received excellent service from both AHS as well as the appliance repair company they sent to repair the 42year old wall oven at my house. The oven Modern Maid is no longer even produced, but the technician from Burton's Appliance managed to find the parts and expertly repair the oven. Great job done by AHS and David Burton of Burton's Appliance.

8 years ago

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PT Woodstock, GA

I have AHS service contract for over 20 years to cover appliances in my house. Overall I am very satisfied with the coverage whenever I needed service to fix the problems. AHS is prompt in responding to my requests for service and follows up until the issue is resolved. My only negative comment is time it takes to reach the AHS agent when the issue escalates to repair or replace if the parts are not available. It takes average 45 minutes on phone to get agent online.

8 years ago

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Cynthia Weisser Pittsburgh, PA

We have had AHS for several years. We have had several appliances serviced in our home...dryer, washer, fridge, stove, microwave and bathroom exhaust. AHSwas awesome to work with and the companies they sent were easy to work with. Our microwave stopped working recently and couldn't be fixed. All I needed to do was go to the approved website and pick one. AHS set up for installation. Very easy. All this was done under one deductible that I paid for the original service call. Would recommend AHS.

8 years ago

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FLORENCE DORNAN Arlington, TX

I have been with American Home Shield for about twenty years and have been very happy with their services. It is a wonderful feeling to know if any appliances fail, I am covered to have them fixed or replaced. We even had our air conditioner replaced. In most cases repair folks call immediately to set up a repair time. I think the monthly fee and co-pay are worth the money.

8 years ago

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Sylvia Allen Las Vegas, NV

AHS was great, I just purchased my home in March and the inspector didn't see any problems with my AC but when it was time to use the AC, there was a problem. I called AHS, and they sent a company out to evaluate the problem and they discovered that I needed a new compressor, it would have cost me over $2,000 to replace the part but all I had to pay was a $75.00 service fee and $175.00 for the refrigerant. I'm happy and cool. S. Allen

8 years ago

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Kathy A Cox Kountze, TX

American Home Shield is the greatest! Our refrigerator went out 1 day before Hurricane Harvey hit. We were flooded in but not flooded, our little town was a island. When I made the call for service they were so helpful and fast. The places that should have serviced us could not get to us but they worked with me on the phone to find someone who could. As soon as they were able to reach us the refrigerator was replaced. I found them to be so willing to go above and beyond during a difficult time to help us.

8 years ago

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Susan Snyder Roanoke, VA

I was very happy with my experience with AHS when my water heater quit working. I reported it via computer and received a prompt reply with a referral to a service company. Since the problem happened on a week-end the plumber came out on Monday. He fixed the problem, checked out the water heater completely and even discovered that some of my circuit breakers had been mislabeled for over 20 years. He fixed those as well. He was very professionable and knowledgeable. I was very happy with the service.

8 years ago

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cathryn lancaster

AHS was remarkable. The repair concerns a refrigerator. The technician was sent out within 24 hours of logging in for repairs. He could not repair. I was given an option of a generous cash settlement or selecting a refrig from there options or one from anywhere. I choose to select one from an outside source within the offered price. It was delivered promptly. The delivery men were wonderful. Could not be more pleased with replacement frig The charge was paid quickly by AHS. AHS could not have been better!!!

8 years ago

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Rebecca Lopez Spring, TX

I contacted AHS on line on a Sat afternoon regarding our water heater. I received a call from the plumbing company on Sunday to set an appointment for Monday morning. The plumber arrived on time. The water heater needed replaced. The first available appointment to replace was the next morning. The plumber arrived with a helper, again on time, to replace the water heater. They were done within an hour. A half hour later I had hot water. Fast, Easy, Convenient! What more can I say.

8 years ago

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Cassandra Perkins Channelview, TX

I have been trying to contact America Home Shield concerning my Whirlpool Microwave since 9/8/2017. The contractor came out and checked it out.Later I found out the company no longer have the part to repair the Microwave from AHS. I have been trying to contact AHS to try and get this matter solved but I am always put on hold for 1 hour or longer> I would appreciate if some one would contact me to solve this matter. I have received (2) two E-mail about my contract will be cancelled I have paid the contractor for their service which was $75.00 on9/6/2017 and my Bank account is debited monthly for payments. Thank You

8 years ago Edited September 14, 2021

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Gregory Williams

My dryer wet out and I went on line to request repair. The company immediately sent me a confirmation and notice as to which repair service would contact me. They called the next morning and scheduled an appointment to come and repair my dryer. The service technician showed up on time and was able to quickly repair the dryer with parts he had on his truck. He was quick, quiet and cleaned up after himself. I am very glad I have American Home Shield coverage!

9 years ago

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Reza Temple City, CA

We had an issue with our washing machine's door and scheduled an appointment with HSA online. Once the service company was assigned, I read their reviews and realized that they have many negative ones. So I called HSA and asked them to change the service company. The lady I talked to gave me a few company names and patiently waited on the phone for me to read their reviews. I finally picked one and she re-scheduled our appointment with the new company. I should say that it took me a while to get to the customer service rep, but she really did a great job.

9 years ago

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Courtney Itasca, IL

We have had AHS for 4 years now. We have requested service twice (furnace and oven) and both times we had a great experience. It's super easy to request service - just log into your account and fill out the form and pay. In both cases, a service provider called me back within 2 hours of submission to set up an appointment. The service providers were both great - on time, had the parts with them, fixed the problem.

9 years ago

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lozeerose San Antonio, TX

AHS adds plenty of value for their service. For example, their max coverage is less than their service fee, at around $68 per month, has given me great piece of mind. Like many homeowners who've bought existing homes recently, the appliances that are left behind, including HVAC, electrical, plumbing, etc., tend to be in good working order and usually of a decent look, so we keep them around. The issue with doing that is that the warranties on those items are typically expired when you close, so unless you have some funds in the bank for a costly repair and/or replacement, AHS covers you. Not only is their coverage fair and comprehensive, but I've also submitted a couple of claims in the past 4 years and the caliber of the contractors has been great. Moreover, AHS has improved their website's UI and features so that with some claims, you can choose your preferred contractor based on customer reviews and such. This feature has been invaluable to me and has caused me to continue purchasing coverage from AHS and even become a customer of those contractors when in need of non-claim services.

4 years ago Edited January 14, 2022

Reply from American Home Shield

Hi Lozeerose,
thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

Jan. 14th, 2022

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Robert Rootes Bestselling Author Fredericksburg, VA

Some people don't know about Home Warranty coverage. I didn't know about it until a few years ago when money got tight and everything needed to stay on budget. One thing people overlook is the need to keep their appliances in good working order. Just when you don't need an added expense, your refrigerator or over or washing machine will breakdown. Repairs sometimes cost more than buying a new appliance. Unlike homeowner insurance, home warranties will give you incentive for covering the cost of necessary home items. Homeowner insurance coverage handles natural disasters and fire, theft. But sometimes the refrigerator breaks down and you can't afford to buy a new one. This is where the home warranty comes in. I did a lot of looking in my state and found American Home Shield that can fit anyone's budget to make you're not going to be without something you desperately need in your home.

4 years ago

Reply from American Home Shield

Hi Robert. We are so excited to read you review. It makes us very happy to know you see the value in having American Home Shield as a home warranty company. We can't wait to provide you with great service whenever you need to use your coverage. Thank you for trusting AHS.

Dec. 15th, 2021

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JJ Jenkins CO

We have had policies with this company for multiple homes that we have lived in. We have also had policies with them for homes and apartments that we used as rentals. They have been easy to communicate and they have covered things that have broken like hearing and air conditioning systems. They are quick to come out and inspect problems and quick to get things fixed. We are very satisfied as customers of their company. As long as you make the recommended cleaning and inspections and keep service records, you will be spared from major expenses to have them fixed when they break or stop working properly.

4 years ago

Reply from American Home Shield

Hi JJ. Thank you so much for taking time to let us know about your experiences with AHS. We are very happy to know that you have found the value in the coverage we offer. We look forward to providing you with great service for many more years to come.

Dec. 15th, 2021

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Verified Customer

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Jose

When I called when my heating system didn't work, they were very professional and fixed my heating system. Thank you American Home Shield.

4 years ago

Reply from American Home Shield

Hi Jose, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Apr. 15th, 2022

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Verified Customer

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Regino Sierra

Very good customer service. Quick to resolve any issue with contractors. Have had them for 5 years and have used them a lot.

4 years ago

Reply from American Home Shield

Hi Regino. We are so happy that you took time to let us know about repair experience. We love to take the hassle out of home repairs. Thank you for trusting AHS to do that for you.

Apr. 15th, 2022

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Verified Customer

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Robert R Rankin

JOB DONE QUICKLY AND EFFICIENTLY. Rodney from Brick Street Plumbing was on time and quickly figured out what the issues where and corrected them.

4 years ago

Reply from American Home Shield

Hi Robert, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Apr. 15th, 2022

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Verified Customer

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Teddy Herweck

This is my first to use them. But my experience is awesome. They are no hassle. Everything got fixed in a timely manner.

4 years ago

Reply from American Home Shield

Hi Teddy, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Apr. 15th, 2022

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Verified Customer

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Frances Durivage

There was a pipe leak which turned out not to be covered, but my deductible of $100 was not refunded. I had asked for the plumber to call me before to make sure,but the message apparently wasn't relayed. I also spoke with a representative who explained the situation, but would try to intercede for me.

4 years ago

Reply from American Home Shield

Hi Frances, I hate to hear about the lack of service received. I would be glad to speak with you to reach a resolution.

Apr. 15th, 2022

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Verified Customer

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LINDA M BECKER

I was very pleased with my water heater repair but when I requested their promotional A/C service, they assigned me a vendor who would not accommodate my schedule. When I asked for a new vendor, they told me not possible. When I called to complain, I was on hold several times for a total of 30 minutes. igned me a vendor who would not accom

4 years ago

Reply from American Home Shield

Hi Linda, I hate to hear about the lack of service received. I would be glad to speak with you to reach a resolution.

Apr. 15th, 2022

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Verified Customer

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J McCarthy

HORRIBLE SERVICE. BEEN WAITING 3 WEEKS FOR AN AC PART. CUSTOMER SERVICE REPS HAVE NOT CLUE WHAT IS GOING ON. REP LIED ABOUT DATES MY PART WAS SHIPPED. COULD NOT EXPLAIN ANYTHING IN REFERENCE TO MY REQUEST. KEPT ME ON HOLD WOULD NOT GIVE ME A SUPERVISOR WHEN I ASKED. REP TOLD ME SHE WAS TRANSFERING ME TO A MANAGER AND HUNG UP. WORST SERVICE I EVER EXPERIENCED

4 years ago

Reply from American Home Shield

Hi J. Thank you for bringing this matter to our attention. I am sorry to hear the problem with your air conditioning has not been resolved. I would be happy to speak with you to address this issue further.

Apr. 15th, 2022

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Verified Customer

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Heather Lemarc

My service has been okay. Some companies (A/C in my case) have been great to work with. Others have been horrific (a plumber). I also am disappointed they got rid of customer service via chat

4 years ago

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Verified Customer

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K Crawford

It's a hassle trying to get service during an emergency. Each rep has completely opposite information, which makes the situation your facing even worse. To top it off they won't even replace nor fix the items on the warranty.

4 years ago

Reply from American Home Shield

Hi K Crawford, I hate to hear about the lack of service received. I would be glad to speak with you to reach a resolution. Please provide your AHS contract number or property address.

Apr. 15th, 2022

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Verified Customer

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Elizabeth Henderson

I called American shield twice to fix a leak that was coming from my bathroom wrong they came out 2 fix nothing I paid my $100 deductible and it and end up calling Bryan's plumbing it's funny to come out to fix the leak that I knew was coming from my bathroom drip bathroom dripping into my kitchen

4 years ago

Reply from American Home Shield

Hi Elizabeth, I hate to hear about the lack of service received. I would be glad to speak with you to reach a resolution.

Apr. 15th, 2022

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Verified Customer

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judith l corey

Every time I have had an issue there has been a prompt, experienced and courteous tradesperson out to fix it - fast and right!

4 years ago

Reply from American Home Shield

Hi Judith, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Apr. 8th, 2022

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Verified Customer

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Quintin Paredes

The service was exceptional. I called and an service contractor was out the next day. Communication is outstanding as well.

4 years ago

Reply from American Home Shield

Hi Quintin, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Apr. 12th, 2022

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Verified Customer

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Leroy A Smith

AHS responded quickly and the assigned company responded if faster. The professionalism and customer service was exceptional and above reproach.

4 years ago

Reply from American Home Shield

Hi Leroy, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Apr. 8th, 2022

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Verified Customer

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Don Bassett

I have had to use the service twice in the last 6 months and it was both quick and easy to use and the repairs where great.

4 years ago

Reply from American Home Shield

Hi Don, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Apr. 8th, 2022

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Verified Customer

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C.A. Long

Fast, dependable service. Repairmen are professional, knowledgeable and complete the work in a timely manner - also very congenial.

4 years ago

Reply from American Home Shield

Hi C.A, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Apr. 8th, 2022

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Verified Customer

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linda charles

My experience was excelent with American Home Shield and Quality Appliance, but not with Gleaming Solutions, never again.

4 years ago

Reply from American Home Shield

Hi Linda, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Apr. 12th, 2022

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Verified Customer

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Andrew Havens

The process was simple and hassle free and the technician was timely, with good communication, and able to get me fixed up with no problems!

4 years ago

Reply from American Home Shield

Hi Andrew. We are so happy that you took time to let us know about repair experience. We are here to take the hassle out of home repairs. Thank you for trusting AHS to do that for you.

Apr. 9th, 2022

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Verified Customer

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Olivia Vasquez

Professional and fast , I did not have to sign any more forms and did not have to pay any additional money except service fee.

4 years ago

Reply from American Home Shield

Hi Olivia, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Apr. 8th, 2022

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Verified Customer

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Jack Meerchaum

quick response. contractor was great. showed up timely and was able to correct the problem in an expeditious manner. Also was very professional and personable.

4 years ago

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Verified Customer

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Dianne Heid

I had already completed a 5 star survey on the work before discovering the guy left a bypass wire on the furnace. I called because it wouldn't shut off & the house got to 88 degrees before he returned!t

4 years ago

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Verified Customer

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Greg Fahey

Warranty is completely misleading about coverage. Air Conditioning went out and it took 2 visits, 2 full weeks for part to be ordered, installed and then a 2nd opinion post work completion found a necessary part to prevent future problems was not included in coverage, repair or price. Therefore costing an additional $750 for another part and repair to prevent reoccurrence of exact same problem.

4 years ago

Reply from American Home Shield

Hi Greg. Thank you for your feedback. I am sorry to hear you feel the warranty coverage is misleading. I would be happy to follow up with you to discuss your concerns further.

Apr. 9th, 2022

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Verified Customer

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Scott

Slow. Difficult. None of the customer service representatives seem to live in America or have strong English skills. They are very difficult to work with and tell you things which are not accurate because they don't know how to say what they mean. They will confuse you.

4 years ago

Reply from American Home Shield

Hi Scott. Thank you for taking time to tell us about your service experience. I am sorry to hear that your experience has been difficult. I would be happy to speak with you to address your concerns further.

Apr. 9th, 2022

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Verified Customer

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No name

Customer service is in India and hard to understand. Local vendors have been just OK. Lots of exclusions in the policy...but that is not unique. Better than not having a home warranty I guess.

4 years ago

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Verified Customer

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MARY VANENCKEVORT

The company you contracted with to deliver and install my microwave is rated "F" on BBB and has one star ratings. Because they would not install my microwave on the 2nd attempt (no order) a new company has been assigned. It will be a month and a half by the time it is installed.

4 years ago

Reply from American Home Shield

Hi Mary. Thank you for your feedback. I am sorry to hear that the delivery company was not able to install the appliance. I would be happy to follow up with you to speak with you further regarding this issue.

Apr. 13th, 2022

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Verified Customer

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Nidhi Sharma

I asked for AC repair. One guy came fixed it, next day it broke down again, same problem. Another guy came and reported to AHS that it is under manufacturers warranty so manufacturer should fix it. But manufacturer says that it can provide parts but they will not fix it. So basically, I have been paying for a service that is denying everything that I ask to be fixed in my home. It is a complete waste to have them.

4 years ago

Reply from American Home Shield

Hi Nidhi. Thank you for your feedback regarding the issue with your air conditioning. I am sorry to hear that problem has not been resolved. I would be happy to speak with you to address this matter further.

Apr. 13th, 2022

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Verified Customer

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JD Prosser

Very hard to get a human, hours long hold time, Representative refused to send me to USA so that I could understand, also refused to send me to a manager, also refused to let me speak to an escalation department stating that that department would call me back within two hours and I never heard back even within two days. There is no urgent line if something is extremely wrong. They do not take notes correctly on the phone so that the contractor can correctly work on all things listed . Not on the list? Can't do it creating another ticket for another hundred dollars.

4 years ago

Reply from American Home Shield

Hi JD, I hate to hear about the poor customer service experience that occurred with AHS. I would be glad to speak with you to assist. Please provide your AHS contract number.

Apr. 13th, 2022

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Verified Customer

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Samantha Cambridge-Langston

Because if billing, I'm still waiting for credit from being doubled billed for a year. There were multiple accounts and I've only been credited for 3 months. There is another account that I'm due credit foe a year...yet to hear back from retention like I was promised. I will be contacting BBB next week while I'm off because I don't have hours to wait on hold with your company.

4 years ago

Reply from American Home Shield

Hi Samantha. Thank you for bring this concern to our attention. I am sorry to hear you were double charged for your premiums. I would be happy to look into this matter further and follow up with you.

Apr. 13th, 2022