Name: American Home Shield
Rating: 4.0

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Angela Guy-Lee Ann Arbor, MI

We have been going around in circles with horrible contractors for 4 months! AHS cares more about their contractors than customers.

8 years ago

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Eddie manna Bakersfield, CA

The best customer care , # 1 warranty Co .

8 years ago

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Linda Schmitt

It was fairly easy to get the help we needed.

8 years ago

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Naser Maraghi Katy, TX

Good service and follow up and timely service

8 years ago

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stephenb huber Corpus Christi, TX

they fixed things as fast and cheap has they can.....

8 years ago

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Alex L Grogans Oakland, CA

Oct. 15 2017 called AHS (placed on hold 47min)advised AHS rep. refrigerator out of service and still is(Dec. 5 2017)waiting for parts

8 years ago

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Deborah Coloma, MI

Great Service Always ! Always have Great Service

8 years ago

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Lynae Baltimore, MD

The response time was great and they solved the problem.

8 years ago

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Epi Sallis South Haven, MI

The absolute worst experience in customer service and service. They cant provide a service they promised. Poor employee training and service.

8 years ago

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Jennifer Creque Bowie, MD

Wait time to get through to customer service is too long. Need more agents available.

8 years ago

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Kelly Batavia, OH

Wait time to speak to customer service on phone is 45 minutes. 48 hours to get service out for broken furnace.

8 years ago

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Jeffrey Chalmette, LA

40 minute wait time with customer service. Horrendous communication from AHS and contractor. AHS is a complete disaster.

8 years ago

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Michael Benson Baton Rouge, LA

Horrible. No communication. No replies other than automated responses from twitter and facebook. No replies by email and no live response on phone.

8 years ago

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Natasha Harris Fredericksburg, VA

Deducted points because Customer service is always a long wait to speak to a person.

8 years ago

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Dr. Patricia Rodney Atlanta, GA

Responded immediately about my plumbing problem.

8 years ago

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steve raway Flat Rock, NC

Your customer service sucks. 45 min to an hour is unbelievable. This is our first and last contract with this company.

8 years ago

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Michael Rechtin Marco Island, FL

There is a major problem with AHS repeat charging for a single service request and will not fix and keeps requesting even more payments

8 years ago

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Corenthia Williams Magnolia, DE

The gentleman from Q&A is very professional,

8 years ago

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LW Howard Frisco, TX

Always a great experience when I need services.

8 years ago

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Patrick Roberts

Very Prompt in responding to needs and questions

8 years ago

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Gradrie North Las Vegas, NV

I've been unable to speak to a real person regarding issues that can not be answered on the automated service.

8 years ago

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Jill Moebus Sterling, VA

Great jobs on calling to service and on time service

8 years ago

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Nicole Dash Florissant, MO

Timely service for repair/replacement of my appliance.

8 years ago

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Elizabeth Mcbride San Antonio, TX

Great customer service. Professional employees.

8 years ago

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Greg White Grand Prairie, TX

Used coverage 1 time in 3 years and was the worst experience. And to make matters even worse was their lying ways. Not a honest company

8 years ago

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Paulette Rice Vallejo, CA

Efficient, on time service, professional technician..

8 years ago

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Dan Mages Beaverton, OR

its an expensive service but nice to have.

9 years ago

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Mattie Darline Newton Gig Harbor, WA

The service was good. I am glad I am with This Home Warranty Company

9 years ago

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Dante Rualo Long Beach, CA

The expertise of your technicians is impeccable!

9 years ago

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Michelle Lee

Nice to have this kind of service, the only issue I had was getting ahold of some one and timelines of service.

9 years ago

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Sandra Garcia

Hour waiting time on phone. Incorrect billing records. Being billed as delinquent for service call in July which was paid.

9 years ago

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Gayve Anklesaria

Total scam!!!!! Stay away, it’s full of loop holes and you will never get a penny’s worth of service out of these scammers

9 years ago

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Judith Salk

Very difficult to reach a company representative & I think 2-3 weeks are too long to wait for the needed repair to my washing machine. Service? Poor.

9 years ago

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William Carroll Santa Clara, CA

Expensive, rarely cover the problem and any ancillary issues, hire awful contractors, contractors even complain about AHS, etc.

9 years ago

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Michael Smith Accokeek, MD

the repairman was very professional and courteous

9 years ago

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Lisa Houston, TX

Cost too high for service calls . Long hold time and what was suppose to be covered was not . Had to switch companies. Not recommending

4 years ago

Reply from American Home Shield

Hi Lisa. Thank you for expressing your concerns. We do hate to hear that you have not been pleased with your warranty service. I would be happy to speak with you to address any unresolved issue.

Dec. 16th, 2021

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K.M. P. Charlotte, NC

Tons of small print for you to read. Do your research & make sure you ask questions about coverage. Decent price.

4 years ago

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Verified Customer

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Robert Katz

Had two service calls and both were denied

4 years ago

Reply from American Home Shield

Hi Robert. Thank you letting us know about your service experience. I am sorry to hear that your repairs were not covered. I would be happy to look into this issue further and follow up with you. Please provide your contract number or property address so that I may locate your account.

Apr. 15th, 2022

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Verified Customer

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Alam

Very poor service and not keeping commitments

4 years ago

Reply from American Home Shield

Hi Alam. Thank you or taking time to write a review. I am sorry to hear you were not happy with the service you received. I would be happy to speak with you regarding any unresolved issue. Please provide your contract agreement number so that I may locate your account.

Apr. 15th, 2022

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Verified Customer

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almo Miniex

service was excellent and all work was c0mpleted on time

4 years ago

Reply from American Home Shield

Hi Almo, We appreciate your feedback and hope you continue to enjoy the excellent service that has been provided.

Apr. 13th, 2022

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Verified Customer

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Dan Hafner

You always look for the cheapest employee you can find

4 years ago

Reply from American Home Shield

Hi Dan, I hate to hear about the communication issues that have been experienced. I would be glad to speak with you to reach a resolution. Please provide your AHS contract number or property address.

Apr. 13th, 2022

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Verified Customer

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Jiwilson

Because they state one thing and do something else

4 years ago

Reply from American Home Shield

Hi Jiwilson. We appreciate your feedback. I am sorry to hear that you have not been pleased with the service from AHS. I would be happy to follow up with you to address any unresolved issue.

Apr. 9th, 2022

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Verified Customer

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OT Dallas, TX

nothing was repaired, explained, justified, informed, etc

4 years ago

Reply from American Home Shield

Hi OT. Thank you for your feedback. I am sorry to hear that you were not pleased with the service you received. I would be happy to speak with you to assist with any unresolved issue.

Mar. 31st, 2022

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Verified Customer

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SUE SAUER Albuquerque, NM

YOUR SERVICE AND COMMUNICATIONS ARE JUST AWFULL !!!!!

4 years ago

Reply from American Home Shield

Hi Sue, I hate to hear about the delay in service experienced with AHS. I would be glad to speak with you to assist with a resolution.

Mar. 31st, 2022

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Verified Customer

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Karen Vallejo, CA

The job still isn't done 2 weeks later and no follow up

4 years ago

Reply from American Home Shield

Hi Karen. Thank you for letting us know the job is not complete. I hate to hear that no one has followed up with you. I would be happy to speak with you to assist with resolving this issue.

Mar. 22nd, 2022

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Verified Customer

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Sarona Burchard Glendale, AZ

Don't have helpful people working for them.

4 years ago

Reply from American Home Shield

Hi Sarona, I hate to hear about your unprofessional experience with American Home Shield. I would be glad to speak with you to address the issue.

Mar. 24th, 2022

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Verified Customer

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Jason Sayers Danville, CA

Never get anything fix without multiple visits and delays

4 years ago

Reply from American Home Shield

Hi Jason, I hate to hear about your unprofessional experience with American Home Shield. I would be glad to speak with you to address the issue.

Mar. 23rd, 2022

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Verified Customer

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Gerald Upper Marlboro, MD

Failure to provide a cost breakdown for the latest service.

4 years ago

Reply from American Home Shield

Hi Gerald. Thank you for taking time to write a review of your experience. I am sorry to hear that you did not receive a breakdown of the cost of your last service. I would be happy to speak with you to assist with a resolution to this issue.

Mar. 16th, 2022

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Verified Customer

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Carla Wolkoff Anchorage, AK

awful, they dont cover much and its hidden in fine print

4 years ago

Reply from American Home Shield

Hi Carla. We appreciate your feedback. I am sorry to hear that you are not pleased with the coverage that we offer. I would be happy to speak with you to discuss this issue further.

Mar. 16th, 2022

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Verified Customer

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Katarina Valenzuela Waco, TX

They miscalculated my taxes and now I owe $2k.

4 years ago

Reply from American Home Shield

Hi Katarina. Thank you for taking time to let us know about this billing issue. I would be happy to look into this issue further and follow up with you.

Mar. 14th, 2022