Name: American Home Shield
Rating: 4.0

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Verified Customer

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Sims Regard Baton Rouge, LA

Stay on hold for hours waiting to talk to someone

6 years ago

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Wayne Stallworth Philadelphia, PA

They didn't honor my claim I'm thinking about canceling

6 years ago

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Eva Rojas Rancho Santa Margarita, CA

No resolution to my air conditioner problem!!!

6 years ago

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Verified Customer

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Ann Wilson Austin, TX

I had to wait weeks for a repair that was not covered

6 years ago

Reply from American Home Shield

Hello Ann, Thank you for posting a review and we’re sorry to hear that your experience was not of the quality you expected. I would be glad to speak with you to get the issues resolved. I have sent a private message with contact information for further assistance.

Aug. 4th, 2020

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Verified Customer

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Belinda Turner

Would not help. We had to get someone to do repair

6 years ago

Reply from American Home Shield

Hi Belinda, I certainly hate to hear that you have received less than satisfactory service. I will follow up with you as soon as possible in an effort to assist with unresolved issues. I have sent a private message with contact information for further assistance.

Jul. 28th, 2020

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Verified Customer

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Craig Wilborn

Loopholes so they don't have to pay for a service

6 years ago

Reply from American Home Shield

Hello Craig, Thanks for sharing your experience. I hate to hear you were not totally satisfied with your overall experience with us. I have sent a private message to you regarding your request. Please respond to that message at your earliest convenience.

Jul. 28th, 2020

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Verified Customer

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Maribel

Problem never fixed no solution and I was still charge

6 years ago

Reply from American Home Shield

Hi Maribel,
Thank you for posting a review and we’re sorry to hear that your experience was not of the quality you expected. I would be glad to speak with you to get the issues resolved.

Jul. 20th, 2020

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Verified Customer

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Ronald Yeager

Dryer has been broken for over a month and not fixed yet

6 years ago

Reply from American Home Shield

Hi Ronald,
I would be glad to speak with you and get the dryer repaired.

Jul. 19th, 2020

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Verified Customer

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Sheri Smith Simi Valley, CA

Poor customer service and extremely hard to get a hold of

6 years ago

Reply from American Home Shield

Hi Sheri,
I would be glad to speak with you and get the issues resolved.

Jul. 8th, 2020

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Verified Customer

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Heidi Zeilinger Oceanside, CA

Horrible customer service and nothing is covered.

6 years ago

Reply from American Home Shield

Hi Heidi,
Thank you for posting a review and we’re sorry to hear that your experience was not of the quality you expected. I would be glad to speak with you to get the issues resolved.

Jul. 8th, 2020

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Verified Customer

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John Sida Cibolo, TX

Impossible to speak with customer service

6 years ago

Reply from American Home Shield

Hi John,
Thank you for posting a review and we’re sorry to hear that your experience was not of the quality you expected. I would be glad to speak with you to get the issues resolved.

Jul. 13th, 2020

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Verified Customer

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Douglas Stryker Crownsville, MD

Poor customer service. Terrible contractor network

6 years ago

Reply from American Home Shield

Hi Douglas,
I would be glad to speak with you about your experience.

Jun. 27th, 2020

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Verified Customer

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Kelli Strowd Montgomery, AL

Horrible customer service and slow company response

6 years ago

Reply from American Home Shield

Hi Kelli,
Thank you for posting a review and we’re sorry to hear that your experience was not of the quality you expected. We would like the opportunity to get the issues resolved.

Jun. 21st, 2020

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Verified Customer

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margaret peri Wylie, TX

because i was charged double for my home shield insurance

6 years ago

Reply from American Home Shield

Hi Margaret,
I hate to hear about your American Home Shield exxperience. I owuld be glad to speak with you.

Jun. 9th, 2020

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Verified Customer

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Monique Smith

I still have a problem with my air conditioner.

6 years ago

Reply from American Home Shield

Hi Monique,
I hate to hear about your most recent service experience and the delay to have the AC system repaired. I would be glad to speak with you and assist.

Jun. 4th, 2020

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Verified Customer

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Anonymous

didn't fix it, won't come back, no one answers the phone

6 years ago

Reply from American Home Shield

Hi,
I would be glad to speak with you and get the issues reolved.

May. 22nd, 2020

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Verified Customer

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Nader Shendi

subpar customer service and nothing was ever done on time.

6 years ago

Reply from American Home Shield

Hi Nader,
Good morning Maria,
I hate to hear about the unsatisfactory experience with the company. I would be glad to speak with you and get the issue resolved.

May. 20th, 2020

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Ronnie Ladera Ranch, CA

your representative was rude and unprofessional

6 years ago

Reply from American Home Shield

Hi Ronnie,
I hate to hear about your most recent service experience and would be glad to speak with you.

May. 5th, 2020

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Verified Customer

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Summer Kindle

I had to call 3 different times to resolve one issue.

6 years ago

Reply from American Home Shield

Hi Summer,
I hate to hear about your less than satisfactory experience. I would be glad to speak with you and discuss the delay experienced for the repair.

Apr. 17th, 2020

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Verified Customer

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Colonel Ed Wilson

still have not heard back from company assigned order.

6 years ago

Reply from American Home Shield

Hi Colonel,
We hate too hear about the delay that has been experienced to have the repair completed. I would be glad to speak with you and get the issues resolved!

Mar. 23rd, 2020

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Verified Customer

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Gary Rogers

horrible customer service, dishonest, absolutely disgusting

6 years ago

Reply from American Home Shield

Gary,

My name is Kim and I am with AHS' social media department.
We respond and follow up with customers that post online reviews on various sites in an effort to resolve customer complaints. If you would like assistance, please provide your covered property address or your contract number and I will follow up with you in the order in which your information is received.
I hope to connect with you soon.

Mar. 17th, 2020

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Verified Customer

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Michelle Vanek

Had issues with getting a plumber and HSA cooperation

6 years ago

Reply from American Home Shield

Hi Michelle,
I would be glad to speak with you and get the issues resolved.

Jan. 7th, 2020

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zindy koenig New York, NY

Waiting three months for repair on my fridge every time I call they telling me the will call me back.

4 years ago

Reply from American Home Shield

Hi Zindy. Thank you taking time to let us know that your refrigerator still has not been repaired. I would be happy to speak with you to address this issue further.

Jan. 1st, 2022

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meme Pwow Kissimmee, FL

Wait forever for service Then they do bare minimum prolongingthe repair time and multiple phone calls and waiting

5 years ago

Reply from American Home Shield

Hi Meme,
Thank you for bringing the delay in service to American Home Shield's attention. I would be glad to speak with you.

Apr. 14th, 2021

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Ken Peyton, CO

My need was met in a timely manner. Contractor was professional and efficient.

5 years ago

Reply from American Home Shield

Hi Ken,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Mar. 4th, 2021

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Danny Greer Austin, TX

easy to work with and they get someone out quickly

5 years ago

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Burnette Hendricks Virginia Beach, VA

I love the ease of submitting a service request.

5 years ago

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Maddy Duluth, GA

Fraudulent, not responsive, no timelines,no process, please do not take any warranty cover with them.

5 years ago

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Pedro Colon Leland, MS

Very affordable price, but horrible CSR, long waits over the phone(even before the pandemic)

6 years ago

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JFB NYC Eastlake, OH

Everyone I speak to is pleasant. I just don't like the two hour wait time.

6 years ago

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Trenda Woodruff Lithonia, GA

Some problems are solved quickly but if it’s a part that needs to be ordered, not good

6 years ago

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Holmes Clinton, MS

Unable to contact Appliance purchase department. Been calling for 4 straight days. Terrible Service.

6 years ago

Reply from American Home Shield

Hello Holmes, Thanks for sharing your experience. I hate to hear you were not totally satisfied with your overall experience with us. I have sent a private message to you regarding your request.

Jul. 30th, 2020

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Kyle Brockert Portland, OR

If you want to wait on hold for 2 hours to talk to a human being this is the company for you! Otherwise RUN!

6 years ago

Reply from American Home Shield

Hi Kyle, I want to start by saying that I do apologize for the extensive hold time and would like to inform you that you can reach out to American Home Shield via chat for efficient service and no hold time. Chat agents are typically available from 7am-7pm. Thank you for being the best part of American Home Shield.

Jul. 30th, 2020

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Joseph

Because we had to wait for a couple days.

6 years ago

Reply from American Home Shield

Hi Joseph,
Thank you for your feedback!

Jul. 8th, 2020

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Mark Peters

Did not fix the problem and very difficult to communicate with (one hour plus wait on customer service line!)

6 years ago

Reply from American Home Shield

Hi Mark,
Thank you for posting a review and we’re sorry to hear that your experience was not of the quality you expected. I would be glad to speak with you to get the issues resolved.

Jul. 12th, 2020

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Shirley Stewart

AHS always provide the service promised.

6 years ago

Reply from American Home Shield

Hi Shirley,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Jul. 8th, 2020

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Dee

Slow to respond and freon not covered .Can be very expensive

6 years ago

Reply from American Home Shield

Hi Dee,
Thank you for posting a review and providing us with feedback about your experience!

Jul. 15th, 2020

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Lou Whitehurst

Quick to respond workers are timely and competent

6 years ago

Reply from American Home Shield

Hi Lou,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jul. 9th, 2020

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Daron A Patterson

I dont like the $125 set fee when the job might be $25

6 years ago

Reply from American Home Shield

Hi Darob,
Thank you for your feedback!

Jul. 15th, 2020

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ramsissh Salinas, CA

Poor customer service and extremely hard to get a hold of any one , calling them is just wasting of time.

6 years ago

Reply from American Home Shield

Hi Ramsissh,

We apologize that our service did not satisfy your expectations. I would be glad to speak with you to get the issues resolved.

Jul. 7th, 2020

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Angel David Libran Torres Grove City, OH

They didn't resolve my problem because the company that came reported a wrong issue. Very dissapointed.

6 years ago

Reply from American Home Shield

Hi Angel,
Thank you for letting us know know about this. Your feedback helps us get better. We are looking into this issue and hope to resolve it promptly and accurately.

Jun. 19th, 2020

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Mike Mesch Saint Paul, MN

Solid service, very professional service provider

6 years ago

Reply from American Home Shield

Hi Mike,
Your AHS feedback is more than appreciated! We hope you continue to enjoy American Home Shield and the customer service we provide!

Mar. 3rd, 2020

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Janet Miller Anaheim, CA

Poorly vetted, incompetent plumbing vendor. AHS does not put customer first. Customer service reps are terrible.

6 years ago

Reply from American Home Shield

Hi Janet,
Your concerns regarding the warranty coverage are essential for American Home Shield to use for improvement. I would be glad to speak with you and discuss the plumbing contractor that serviced your request.

Feb. 19th, 2020

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LCT Chester, VA

Thanks again for sending the right contractors for the job.

6 years ago

Reply from American Home Shield

Hi LCT,
You are more than welcome and we hope you continue to enjoy AHS!

Nov. 26th, 2019

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Shellie gibbs Burleson, TX

easy fast and reliable - would reccommend

6 years ago

Reply from American Home Shield

Hi Shellie,
Thank you for sharing your American Home Shield experience with us! We hope to enjoy many more good experiences.

Nov. 13th, 2019

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Daveluke Bluffton, SC

Total Scam, will do everything to avoid covering anything and everything you are paying them for....stay away!!!!

7 years ago

Reply from American Home Shield

Hi Dave,
Your feedback is appreciated to help us improve in areas that fall. I would be glad to speak with you about your most recent American Home Shield experience and the coverage we provide.

Oct. 1st, 2019

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Victoria G King Columbus, OH

Will waste your time and money to then say something is not covered. Staff is incredibly rude. Total ripoff

7 years ago

Reply from American Home Shield

I apologize that you were not . I would like to assist you in an effort to get this issue resolved. I have sent a private message to you in an effort to get more information to assist you further. I look forward to hearing from you.

Aug. 21st, 2019

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BOB Thousand Oaks, CA

the worst company and venders, never have I delt with people like this. DONT USE THEM YOU WILL BE SORRY!!!!!

7 years ago

Reply from American Home Shield

Hi Bob,
Your feedback to American Home Shield is greatly appreciated and will help us improve your customer service experience.

May. 30th, 2019

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Jason B. Garland, TX

This is just an inspection company. It doest not resolve my issues.

7 years ago

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Valued customer Orange Park, FL

The agency is not properly staffed, wait times are typically 30-45 minutes.

7 years ago