Name: American Home Shield
Rating: 4.0

check_circle

Verified Customer

star star star star star

Rev. Wood Rockville, MD

Professional and on time. Told me of my out of pocket expense. Knowledgeable

6 years ago

Reply from American Home Shield

Hi Rev. Wood,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Aug. 4th, 2020

check_circle

Verified Customer

star star_border star_border star_border star_border

Taylor Vancouver, WA

No way to contact supervisor. Supervisor won't return call. I had terrible contractor sent by AHS and AHS gave me insane run around to get a different company.

6 years ago

Reply from American Home Shield

Hello Taylor, Thanks for being a loyal customer and for sharing your experience with us. We are working to improve our process and we apologize for any issues you experienced along the way. Your malfunction will always be our priority. I have sent a private message with contact information for further assistance.

Aug. 3rd, 2020

check_circle

Verified Customer

star star star star star

Andres Ortiz Jacksonville, FL

They got us a company right away and they came out to fix the problem

6 years ago

Reply from American Home Shield

Hi Andres,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Aug. 4th, 2020

check_circle

Verified Customer

star star star star star_border

Bob Rotar Knoxville, TN

Mostly they are good to work with. Sometimes they send our contractors that are not able to help.

6 years ago

Reply from American Home Shield

Hello Bob, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Aug. 6th, 2020

check_circle

Verified Customer

star star star star star

celine Yousefnia San Jose, CA

Good service, good customer service, on time and quality job

6 years ago

Reply from American Home Shield

Hi Celine, Thank you for providing us with feedback about your American Home Shield experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Aug. 6th, 2020

check_circle

Verified Customer

star star star star star

G. Thomas San Antonio, TX

Service request only took 1 day for our appt to be scheduled

6 years ago

Reply from American Home Shield

Hi G. Thomas,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Aug. 4th, 2020

check_circle

Verified Customer

star star star star star

jacob wells Oklahoma City, OK

Fast efficient quality service especially after dealing with a crappy company

6 years ago

Reply from American Home Shield

Hi Jacob,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Aug. 4th, 2020

check_circle

Verified Customer

star star star star star

Oscar torres El Paso, TX

We had two service calls in a year and both contractors were great.

6 years ago

Reply from American Home Shield

Hi Oscar,

I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Aug. 4th, 2020

check_circle

Verified Customer

star star star star star

Rita Murrayw Las Vegas, NV

Sent a technician very quickly and he was very good at explaining the problem

6 years ago

Reply from American Home Shield

Hi Rita,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Aug. 4th, 2020

check_circle

Verified Customer

star star star star star

Sandra Williams Katy, TX

Very professional and lots of knowledge about the refrigerator

6 years ago

Reply from American Home Shield

Hi Sandra,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Aug. 6th, 2020

check_circle

Verified Customer

star star star star star

Scott Sher San Diego, CA

Very responsive and professional .Customer service is very good

6 years ago

Reply from American Home Shield

Hi Scott,

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Aug. 4th, 2020

check_circle

Verified Customer

star star star star star

Carole New Orleans, LA

AHS is easy to reach online, provides fast and effective service.

6 years ago

Reply from American Home Shield

Hi Carole,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Aug. 6th, 2020

check_circle

Verified Customer

star star star star star

CKW Fort Worth, TX

Provide reliable vendors that arrive on time and fix the problems.

6 years ago

Reply from American Home Shield

Hi CKW,
We hope you continue to enjoy the contractors and service AHS provides!

Aug. 6th, 2020

check_circle

Verified Customer

star star star star star

marie Obrien Independence, IA

I had excellent service. The company that was sent out did an excellent job.

6 years ago

Reply from American Home Shield

Hi Marie,

I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Aug. 6th, 2020

check_circle

Verified Customer

star star star star star

Renee Jeffery Smith Batesville, AR

Excellent service! Quick response. Quality service technicians!

6 years ago

Reply from American Home Shield

Hi Renee,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Aug. 4th, 2020

check_circle

Verified Customer

star star star star star

Julie Williamson

They responded quickly efficiently and with complete profesionalismo!

6 years ago

Reply from American Home Shield

Hi Julie, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 27th, 2020

check_circle

Verified Customer

star star star star star

Karol V

Prompt Service - Problem Resolution - Completed Repair on First Visit

6 years ago

Reply from American Home Shield

Hello Karol, Thank you for providing us with feedback about your American Home Shield experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 27th, 2020

check_circle

Verified Customer

star star star star star

Sandra S.

They are professional, efficient and the monthly price is reasonable!

6 years ago

Reply from American Home Shield

Hello Sandra, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 27th, 2020

check_circle

Verified Customer

star star star star star

J. Thompson

Excellent service, reliable service, professional technicians.

6 years ago

Reply from American Home Shield

Hello J, Thank you for providing us with feedback about your American Home Shield experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 27th, 2020

check_circle

Verified Customer

star star star star star

Shirley Robinson

Each time very good service. Appointment s on time. Product very gppd/

6 years ago

Reply from American Home Shield

Hello Shirley, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jul. 27th, 2020

check_circle

Verified Customer

star star star star star

Karin Richards

Member assisted in getting repairs after first contractor failed

6 years ago

Reply from American Home Shield

Hello Karin, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 27th, 2020

check_circle

Verified Customer

star star star star star

John

AHS was quick and easy to work with and the service technician very competent.

6 years ago

Reply from American Home Shield

Hi John,

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 27th, 2020

check_circle

Verified Customer

star star star star star

Kerri Teaney

Fast, friendly, never a problem!!! I have used them for over 20 years

6 years ago

Reply from American Home Shield

Hi Kerry, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jul. 27th, 2020

check_circle

Verified Customer

star star star star star

Chareundi Vansi

Easy for Online service request and Timely response by company for repair

6 years ago

Reply from American Home Shield

Hi Chareundi, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jul. 24th, 2020

check_circle

Verified Customer

star star star star star

Cathy Patton

Quick response time even on the weekend friendly customer service

6 years ago

Reply from American Home Shield

Hi Cathy, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jul. 24th, 2020

check_circle

Verified Customer

star star star star star

Stan

prompt response to my need for service. Service completed to my satisfaction

6 years ago

Reply from American Home Shield

Hi Stan,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jul. 28th, 2020

check_circle

Verified Customer

star star star_border star_border star_border

Rick Wallace

Trying to find out the status of what they are doing is impossible. Interminable wait on the phone and the associates are difficut to understand.

6 years ago

Reply from American Home Shield

Hi Rick,
I hate to hear about your unsatisfactory AHS experience. I would be glad to speak with you and get the issues resolved.

Jul. 29th, 2020

check_circle

Verified Customer

star star star star star

Andrew

Service and value. Response time is excellent and contractors are knowledgeable

6 years ago

Reply from American Home Shield

Hi Andrew,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Jul. 28th, 2020

check_circle

Verified Customer

star star star star star

Alphonsa

Have had no problems so far when I call l have always got quick response

6 years ago

Reply from American Home Shield

Hi Alphonsa, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 28th, 2020

check_circle

Verified Customer

star star star star star

Jt

They have been excellent very knowledgeable, polite courteous

6 years ago

Reply from American Home Shield

Hello Jt, Thank you for providing us with feedback about your American Home Shield experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 28th, 2020

check_circle

Verified Customer

star star star star star

Jerry White

Easy to work with and quick service and friendly people to deal with

6 years ago

Reply from American Home Shield

Hello Jerry, Thanks for letting us know everything worked out great for you. Taking care of our customers is the main goal here at American Home Shield. I am glad that you were happy with the work done. We look forward to servicing you in the future as needed. Enjoy your day.

Jul. 28th, 2020

check_circle

Verified Customer

star star star star star

Elmer Templeman

Quick response to service requests. Great customer service.

6 years ago

Reply from American Home Shield

Hello Elmer, Thank you for providing us with feedback about your American Home Shield experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 28th, 2020

check_circle

Verified Customer

star star star star star_border

M white

Prompt response to service requests. The personnel who respond are very capable

6 years ago

Reply from American Home Shield

Hi M,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide

Jul. 28th, 2020

check_circle

Verified Customer

star star star star star

Jeri Johnson

No problems what so ever. The air conditioner tech was very good and friendly.

6 years ago

Reply from American Home Shield

Hello Jeri, Thank you for providing us with feedback about your American Home Shield experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 28th, 2020

check_circle

Verified Customer

star star star star star

Gayle

Quick response, quality service. Vendors are professional.....

6 years ago

Reply from American Home Shield

Hi Gayle,

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 28th, 2020

check_circle

Verified Customer

star star star star star_border

April Tramil

Responsiveness, professionalism, customer service and handling/processing of claims.

6 years ago

Reply from American Home Shield

Hi April,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide

Jul. 28th, 2020

check_circle

Verified Customer

star star star star star

Kari

Can go online to schedule service, Quick response, good results

6 years ago

Reply from American Home Shield

Hello Kari, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 28th, 2020

check_circle

Verified Customer

star star star star star

Barbara Trent

They were very professional,showed up on time & fixed our problem.

6 years ago

Reply from American Home Shield

Hi Barbara,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Jul. 28th, 2020

check_circle

Verified Customer

star star star star star

Vonetta Wilson

They addressed my problem fast, professional, and efficient.

6 years ago

Reply from American Home Shield

Hi Vonetta,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jul. 28th, 2020

check_circle

Verified Customer

star star star star star

T Randle

Good info online and handled the situation quickly and satisfactory

6 years ago

Reply from American Home Shield

HI T,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jul. 28th, 2020

check_circle

Verified Customer

star star star star star

Rita Willis

I received quick response, professional and knowledgeable technicians.

6 years ago

Reply from American Home Shield

Hello Rita, Thank you for providing us with feedback about your American Home Shield experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 28th, 2020

check_circle

Verified Customer

star star star star star_border

Beverly

Problem resolved by electrician but takes too darn long to get a representative on the phone.

6 years ago

Reply from American Home Shield

Hi Beverly, Thank you for providing us with feedback about your American Home Shield experience. We strive to provide you with prompt and professional service. I do apologize for the extensive hold time and would like to inform you that you can reach out to American Home Shield via chat at for efficient service and no hold time. Chat agents are typically available from 7am-7pm. Thank you for being the best part of American Home Shield.

Jul. 28th, 2020

check_circle

Verified Customer

star star star star star

Diane Myers

They help expedite work orders and try hard to get a repair done

6 years ago

Reply from American Home Shield

Hello Diane, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jul. 28th, 2020

check_circle

Verified Customer

star star star star star

George Rivas

Knowledgeable And courteous technicians that can and do answer your questions

6 years ago

Reply from American Home Shield

Hello George, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs

Jul. 28th, 2020

check_circle

Verified Customer

star star star star star

Dr. John D. Stone

Best investment I have made in 2020. Prompt response, good service.

6 years ago

Reply from American Home Shield

Hi Dr. John D. Stone,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jul. 28th, 2020

check_circle

Verified Customer

star star star star star

Dwain Marlowe

Contractor's arrived on time, worked quickly, and cleaned up after themselves.

6 years ago

Reply from American Home Shield

Hi Dwain, Thank you for providing us with feedback about your American Home Shield experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 28th, 2020

check_circle

Verified Customer

star star star star star

Christopher Soto

Always gets the job done. Always on time and professional at every level.

6 years ago

Reply from American Home Shield

Hi Christopher,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 22nd, 2020

check_circle

Verified Customer

star star star star star

Keyla

They were great, excellent customer service and very knowledgeable

6 years ago

Reply from American Home Shield

Hi Keyla,

I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Jul. 22nd, 2020

check_circle

Verified Customer

star star star star star

Bill

Provide excellent service in a timely manner and have top notch contractors.

6 years ago

Reply from American Home Shield

Hi Bill,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jul. 22nd, 2020

check_circle

Verified Customer

star star star star star

Donna Simmons

They are always there within a couple of days and get the issue resolved.

6 years ago

Reply from American Home Shield

Hi Donna, Thank you for providing us with feedback about your American Home Shield experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 24th, 2020