Name: American Home Shield
Rating: 4.0

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Verified Customer

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Valli Taylor Amarillo, TX

Always quick and helpful good service from AHS not always the contractors

6 years ago

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Verified Customer

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Brian N Littleton, CO

Easy and well worth the money. I believe I saved both time and money overall.

6 years ago

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Verified Customer

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Brenda Stevenson Buckeye, AZ

Very poor customer service. I called for help with a service request and ended up on hold for 2 hours 12 minutes. Unacceptable!

6 years ago

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Verified Customer

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Gina Thompson Yuma, AZ

Immediate feedback and communications every time I have used my warranty.

6 years ago

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Verified Customer

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Patricia Roberts Las Vegas, NV

I liked that they had my hot water heater in the next day will

6 years ago

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Verified Customer

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Jose Las Vegas, NV

They are quick to respond, professional and sensitive to ones needs

6 years ago

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Verified Customer

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Mark Riserbato Carlsbad, CA

Quick response from AHS. Technicians dispatched are very good.

6 years ago

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Verified Customer

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shadra Wallace Lake Elsinore, CA

Good customer service. Never had any problems with AHS. Quick response

6 years ago

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Verified Customer

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Dawn Coventry, RI

they have been fast and efficient for my repairs I have needed

6 years ago

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Verified Customer

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Clover Vienna, VA

Never able to reach them when you have a question. They do not provide a dashboard that shows expenses you have incurred, etc. (They claim they do but they don't)

6 years ago

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Verified Customer

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Saul M. Reiss Woodbridge, VA

They act quickly to process a claim and recommend excellent services

6 years ago

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Lowry Reed Black Mountain, NC

Cannot contact them via email or must wait on hold for an hour or more! Online only allows you to request service

6 years ago

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Verified Customer

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MICHAEL SWORDS Jacksonville, FL

good service good service good service good service good service good service

6 years ago

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Verified Customer

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OVaca Fort Lauderdale, FL

They get the problem fixed. It might take longer than I wish but..

6 years ago

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Verified Customer

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Bryan Smith Apollo Beach, FL

The turn around time when a covered item is down is terrible. We were out of hot water for two weeks before our hot water heater was replaced

6 years ago

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Verified Customer

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Krystle Reid Arlington, TN

It was good service. Really like how fast the guy fixed our dryer

6 years ago

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Verified Customer

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Andrea Yeager Gulfport, MS

Service this time was awesome. Prompt. Technician knew just what problem was.

6 years ago

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Verified Customer

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Bob Warrenton, VA

I've used them once for a blown capacitor on my AC unit and the response was quick and on point

6 years ago

Reply from American Home Shield

Hi Bob,
We appreciate your feedback and hope you continue to enjoy!

Aug. 20th, 2020

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Verified Customer

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Beverly Wicker Holly Springs, NC

The service is fast and they will assign someone soon. Their site is easy to access as well.

6 years ago

Reply from American Home Shield

Hi Beverly,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Aug. 19th, 2020

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Verified Customer

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Huy Vu Sarasota, FL

Quick response to service request, dispatch excellent contractor

6 years ago

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Verified Customer

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Thomas Misasi Kansas City, MO

Because they took care of my situation so fast, it was great.

6 years ago

Reply from American Home Shield

Hi Thomas,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Aug. 20th, 2020

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Verified Customer

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Robert Yervasi Plano, TX

Timely and professional job completed technician was very polite

6 years ago

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Verified Customer

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Mike Overton Mesquite, TX

ease of getting service requests, Excellent customer service

6 years ago

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Verified Customer

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Eddene Smith Huntsville, TX

They get my problems solved even though it sometimes takes a day or so.

6 years ago

Reply from American Home Shield

Hi Eddene, We are grateful for the time that you've taken to share your American Home Shield experience. Please let us know if you need any assistance in regards to your warranty in the future. Have a great week.

Aug. 19th, 2020

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Verified Customer

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Richard Rehmj Las Vegas, NV

They respond quickly and get your repairman scheduled immediately

6 years ago

Reply from American Home Shield

Hi Richard, We really appreciate you taking the time to share your warranty experience. We look forward to handling your future American Home Shield needs. Have an amazing week.

Aug. 19th, 2020

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Verified Customer

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Betty valle. Van Nuys, CA

Very effective responsable snd quick to respond to take care of a problem.

6 years ago

Reply from American Home Shield

Hello Betty, Thank you for providing us with feedback about your American Home Shield experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Aug. 18th, 2020

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Verified Customer

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Elaina Padilla El Dorado Hills, CA

They have great response time and I like that they ask for a rating of the vendor at the end

6 years ago

Reply from American Home Shield

Hi Elaina, I am happy that you were happy with your experience. Although we hope there are no issues with anything in the home in the future, we are here to serve you anytime you need us. Thanks for continuing your business with us. Take care!

Aug. 18th, 2020

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Verified Customer

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Jean Sacramento, CA

Because they have always sent service people who solved my problems.

6 years ago

Reply from American Home Shield

Hello Jean, Thanks for letting us know everything worked out great for you. Taking care of our customers is the main goal here at American Home Shield. I am glad that you were happy with the work done. We look forward to servicing you in the future as needed. Enjoy your day.

Aug. 18th, 2020

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Verified Customer

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Michael Reynolds Longview, TX

Quickness to respond and integrity of contractors employed.

6 years ago

Reply from American Home Shield

Hello Michael, Thank you for providing us with feedback about your American Home Shield experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Aug. 11th, 2020

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Verified Customer

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Roger Walls Katy, TX

Responsive. Good technicians. Call out system for service is easy and fast

6 years ago

Reply from American Home Shield

Hi Roger, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Aug. 11th, 2020

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Verified Customer

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Ms.E. Thomas Waldorf, MD

I have been with them since 1998 and they have stand by their contract

6 years ago

Reply from American Home Shield

Hell Ms. Thomas, Thank you for providing us with feedback about your American Home Shield experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Aug. 10th, 2020

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Verified Customer

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Sara Davis Big Lake, MN

Reaction time exceeds expectations. Very happy with overall value

6 years ago

Reply from American Home Shield

Hello Sara, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Aug. 10th, 2020

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Verified Customer

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Glen Ruark Tahlequah, OK

Quick, efficient, and courteous. Job completed in timely manner

6 years ago

Reply from American Home Shield

Hi Glen, Thank you for providing us with feedback about your American Home Shield experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Aug. 10th, 2020

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Verified Customer

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Troy Spayd Castaic, CA

I like the response time of getting a service set up and the quality of the contractors

6 years ago

Reply from American Home Shield

Hello Troy, Thank you for providing us with feedback about your American Home Shield experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Aug. 12th, 2020

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Verified Customer

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Sharon Stutts Huachuca City, AZ

Anytime I have an issue it is scheduled for repair or replacement immediately.

6 years ago

Reply from American Home Shield

Hi Sharon, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Aug. 12th, 2020

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Verified Customer

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Shayne Pearson Weymouth, MA

Because they came in and took care of the issues we were having

6 years ago

Reply from American Home Shield

Hi Shayne, Thanks for letting us know everything worked out great for you. Taking care of our customers is the main goal here at American Home Shield. I am glad that you were happy with the work done. We look forward to servicing you in the future as needed. Enjoy your day.

Aug. 12th, 2020

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Verified Customer

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Elaine Grayson, GA

I like the service, speed of booking and addressing concerns.

6 years ago

Reply from American Home Shield

Hello Elaine, Thank you for providing us with feedback about your American Home Shield experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Aug. 12th, 2020

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Verified Customer

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COURTNEY STARR Forest Park, GA

EVERYTHING HAS BEEN REPAIRED, RESPONSES ARE PROMPT AND TIMELY.

6 years ago

Reply from American Home Shield

Hello Courtney, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Aug. 12th, 2020

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Verified Customer

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Bruce Welch Eva, AL

Good service. Always very efficient in responding to service request.

6 years ago

Reply from American Home Shield

Hi Bruce, We are grateful for the time that you've taken to share your American Home Shield experience. Please let us know if you need any assistance in regards to your warranty in the future. Have a great week.

Aug. 12th, 2020

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Verified Customer

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Cheryl Turner Jackson, MS

Because their process is easily accessible and they are responsiveness

6 years ago

Reply from American Home Shield

Hello Cheryl, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Aug. 12th, 2020

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Verified Customer

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Daniel Soto Davenport, IA

Past issues taken care of in a timely manner and completed satisfactory.

6 years ago

Reply from American Home Shield

Hi Daniel, Thank you for providing us with feedback about your American Home Shield experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Aug. 12th, 2020

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Verified Customer

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Carrie Ware Shreveport, LA

Customer Service is excellent, and would recommend them to family and friends

6 years ago

Reply from American Home Shield

Hello Carrie, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Aug. 12th, 2020

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Verified Customer

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A completely satisfied customer... Forney, TX

Professionalism, lightening speed service, and great service personnel!

6 years ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Aug. 11th, 2020

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Verified Customer

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Tia Shearer Vandergrift, PA

Customer service is lacking.... On the phone for 2 hours and 10 minutes to talk to someone about schedule repairs.

6 years ago

Reply from American Home Shield

Hello Tia, I want to start by saying that I do apologize for the extensive hold time and would like to inform you that you can reach out to American Home Shield via chat for efficient service and no hold time. Chat agents are typically available from 7am-7pm. Thank you for being the best part of American Home Shield.

Aug. 5th, 2020

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Verified Customer

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Tim Worley Chesterfield, MO

Not able to easily contact AHS customer service team. I have waited on the phone 3 hours before reaching some one.

6 years ago

Reply from American Home Shield

Hi Tim, I want to start by saying that I do apologize for the extensive hold time and would like to inform you that you can reach out to American Home Shield via chat for efficient service and no hold time. Chat agents are typically available from 7am-7pm. Thank you for being the best part of American Home Shield.

Aug. 5th, 2020

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Verified Customer

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Travis Scheaffer Saint Louis, MO

timeliness, ease of use, unprofessional contractors, and unsympathetic staff. average wait on phone over hour and no other way to reach ahs. website is worthless.

6 years ago

Reply from American Home Shield

Travis, Thank you for posting a review and we’re sorry to hear that your experience was not of the quality you expected. I would be glad to speak with you to get the issues resolved. I have sent a private message with contact information for further assistance.

Aug. 3rd, 2020

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Verified Customer

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Curt Fortuna, CA

Internet Response Good=Satisfactory Telephone Contact Ability Poor=Unsatisfactory

6 years ago

Reply from American Home Shield

Hi Curt, Thanks for being a loyal customer and for sharing your experience with us. We are working to improve our process and we apologize for any issues you experienced along the way. I do apologize for the extensive hold time and would like to inform you that you can reach out to American Home Shield via chat for efficient service and no hold time. Chat agents are typically available from 7am-7pm. Thank you for being the best part of American Home Shield.

Aug. 4th, 2020

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Verified Customer

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Jimmy Orlando, FL

First time experience was great! I'll let you know if it continues

6 years ago

Reply from American Home Shield

Hi Jimmy,

I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Aug. 4th, 2020

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Verified Customer

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Lidia Torres Bakersfield, CA

Great way to get things fixed without any surprises. They will get it fixed.

6 years ago

Reply from American Home Shield

Hi Lidia,
Thank you for your feedback!

Aug. 4th, 2020

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Verified Customer

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Lyvette Warner Robins, GA

Problems get solved but you will spend way too much time on the phone waiting for customer service

6 years ago

Reply from American Home Shield

Hello Lyvette, I want to start by saying that I do apologize for the extensive hold time and would like to inform you that you can reach out to American Home Shield via chat for efficient service and no hold time. Chat agents are typically available from 7am-7pm. Thank you for being the best part of American Home Shield.

Aug. 4th, 2020