2-10 Home Buyers Warranty

They are somewhat okay. But they lied about their referral program. I referred 2 people and didn't get anything. When I called to cash in on my referrals , they kept transferring me to different people . That's their game to keep you from getting the gift cards. What a fraud.

I would give this company ZERO stars if I could. Buyer beware! Don’t not purchase. Oven broke and paid the $100 service deductible and was told that they could not get the replacement part. Was offered $200 by 2-10 for the replacement part toward a new oven when the original agreement covered repair or replace up to 3,000. They refuse to replace the oven. You can’t get to a supervisor. Customer service says someone will call back within 4 business hours and it never happens. Don’t waste your money on this company. They don’t go by their own contract. They just keep pushing you off til you give up and go away. They now what me to find my own out of network repairman to find the part, which they can’t find. I am so fed up and this has been going on almost a month. Do yourself a favor and run in the opposite direction.

I've paid for a 2-10 Warranty for the last several years and have had timeliness issues in the past. I always have to call and escalate to get an engagement from them. On the evening of January 26th, I used their online portal to file a claim for a malfunctioning dishwasher. It is covered under my plan - in fact I paid an up-charge for "premium" appliance servicing. The portal processed the claim and told me I'd be hearing from their assigned contractor ("Long Lane Home") withing 24 hours. I did not hear after 1 full day, so tried calling the contractor numerous times. The phone just rang with no answer, no message, no answering service. On the 28th, I tried the contractor several times, as well, and same no answer result. At 6:32 PM, I called 2-10 for resolution. I spoke to Andrea, who informed me that the 24 hours on the website was misleading - it's really 48 hours for them to respond. (Correct your website then!) She tried calling the contractor while I was on hold and came back to tell me she also didn't have any luck with an answer. I asked when would this 48 hours technically be up and she said they had until the end of 1/29 to contact me. (That's really bad math, clearly). I told her that wasn't acceptable and she indicated a supervisor would contract me within 4 hours. Today is January 30th and no supervisor ever called. I tried 2-10 and they are closed on Sundays. I tried the contractor several times over the last several days with no answer. I believe this is part of a strategy that 2-10 employs to slow play the service. As mentioned, we can't really blame this on the pandemic or job shortage or supply chain as: 1.) It happens nearly every time I do need service going back many years and 2.) Calling someone to update or schedule doesn't rely on parts coming in from China. I am super frustrated with them and their lack of responsiveness. You pay for a service hoping you never need it, but when you do - PROVIDE IT!

This warranty company is nonsense. Our dishwasher wasn’t draining so we called for service. The companies they contract with are cut rate and obviously inept. After three visits they still couldn’t fix the problem…. So we were told we could hire an out of network contractor and get reimbursed. The out of network contractor found in 5 minutes what their contractors couldn’t figure out in 3 visits. It was an easy fix. Now we get a call that they are refusing to reimburse us. It’s absolute insanity that we are being penalized for using their contractors which are inept. And if you think I’m being dramatic, the one company’s owner called us up and proceeded to yell, curse at, and threaten my husband and myself after I told 2-10 that they never told us they were coming and then didn’t fix the dishwasher. All the companies they use have 1 star Yelp reviews and it’s not hard to see why.

Its one of the worst experience ever im a member "supreme" my dryer its broke i paid 100 dollars to them to get it fix it they said they gonna fixed they have to order the piece. That was 19 days ago i call the company and they didnt order the piece they come again to my house and they said they never been in my house they have to order the piece and they request another 100 dollars for do nothing. Literally nothing. And when we call again the company they dont care at all about the time and the thing me and my family have to stop to work because we are waiting for a service who never came.... never never buy this service it really suck

So far, after using 2-10 Warranty twice, I've been very pleased with their quick response and good solutions through their contractors to resolve my problems.

I've been with 2-10 Home Buyers Warranty since I purchased my home several years ago. Until recently we had only an occasional minor issue. Of course I pay them handsomely every month for this service. However, in August 2021 our convection oven / microwave went caput. 2-10 dispatched a repair technician (that took a couple weeks until they arrived) who diagnosed that 3 parts were needed to repair. On September 9 the service company ordered the parts. I did some prior research and knew that there was an issue with parts for this item. A few days later I received communication stating that the parts were delayed. Knowing that there was an issue getting parts, I asked how long until we could look at other options and they said 21 business days. As of a few days ago (October 7), the service provider determined that parts were unavailable (go figure). They uploaded this news to 2-10 for resolution. 2-10 has not provided any follow up to me and every time I call them (and wait on hold for ever) they state that they are still searching for parts and offer me a small cash out option to replace the unit myself. Keep in mind that we have been without our built-in convection oven/microwave since the middle of August. Based upon my research, their cash out option is about 1/2 of the actual cost to replace. In order for me to get resolution, 2-10 would like me to not only provide a significant amount of cash out of pocket to replace what should be covered in full under my warranty plus continue paying them $75 a month for their service plus pay the service technician fee of $100. I told 2-10 I do not want a cash out option at half the replacement cost. As of one of my recent conversations (October 11), they are still looking into options. Based upon this experience, I'm not quite sure what I am paying for with 2-10 home warranty. The item broke and parts are not available. Should I have to wait 6 months or 9 months for the parts? No one at 2-10 is able to provide me with a timeline on parts or if they are going to replace the appliance as they need 7 additional business days to review (tick tock tick tock - remember that I had to wait 21 business days to get the parts that never arrived). I suppose situations happen but just imagine if you were a 2-10 home warranty customer and in the heat of the summer your refrigerator or air conditioner went caput. Nearly 2 months later and still no resolution. This is definitely not a seamless process. Lots of calls made to the service provider and to 2-10 Home Buyers Warranty. Nearly 2 months of this and still no resolution. Very disappointed. Microwave finally fixed 10-27-21, nearly 2 ½ months later and hours and hours of telephone calls and stress. I decided to add this to my complaint with 2-10 Home Warranty. While I was waiting on resolution on microwave, my central a/c unit broke. The a/c is only 5 years old so even though I found this unusual, I thought fixing a broken part in a newer a/c unit should be easy. Was I wrong. I've spoken and texted my contractor on over 15 occasions and called and spoken with 2-10 Warranty even more and we seem to be spinning our wheels with no resolve or follow through here too. To begin, the temperature has been in the mid-80's and my wife and I and our animals are feeling the heat. As with the microwave situation, I escalated the claim because neither the a/c vendor nor 2-10 Home Warranty seems to know what’s going on. My contractor, Atlantis Heating & Air said she has spoken with 2-10 several times and claims that 2-10 promised to have escalated the claim. The last promise was that the part (s) were to be "overnighted." That was at least 1 week ago. No confirmation on this from 2-10 as every time I call 2-10 to confirm or to get an update, there seems to be no or very little communications documented in their system regarding conversations with my contractor or a status update. The latest conversation with 2-10 had them saying a new contractor had to be called because the other one quit. Every call to 2-10 is like starting over and every 2-10 rep promises action. I've also spoken with the 2-10 Purchasing Department and receive big promises with the same lack of follow through or resolve. When I ask 2-10 Home Warranty to transfer me to a supervisor I always get the answer that they are not available, but they promise a call-back within a couple hours. Of course, this never happens. 2-10 Home Warranty has fallen to bad home warranty company. Unfortunately, they charge higher rates than the others but provide equal or lower service than the much less expensive companies. Do yourself a favor and pay less for the same crappy service with someone else. Still no a/c repair and we are approaching 1 month since I called 2-10 home warranty. God forbid you have these issues with 2-10 home warranty in the heat of the summer.

On 08/28/2021 I filed a claim for a covered HVAC ECM blower motor replacement. I have filed claims in the past for pluming/HVAC repair and the contractor that was sent out was extremely rude and intimidating to my wife. He did not know what he was doing in regards to the HVAC system and wanted me to pay him out of pocket for what he diagnosed as a non-covered repair. When I received a second opinion at my expense, it was discovered that the repair should have been covered. On this claim I refused to allow the same contractor in my home. 2-10 informed me that they do not have any other contractors in my area so I have to use an out of network contractor. They authorized me to do so with a starting amount of $400. The actual cost of the repair was $1505.95. I have made several attempts to get 2-10 to authorize the full amount of the repair. They are only offering $605.00 minus $75.00 service fee for a total of $530.00. Not once have they asked for the part number to verify the actual cost of this part but yet they are stating a price that they would have paid. Furthermore, every time I have called they have informed me that my claim has been escalated and someone will be contacting me back soon. I have never had a return call.

There is nothing good to say about this company. I would give it 0 stars if possible. On June 30th I called to have my washer repaired. During the next 3 weeks the company dispatched 3 different contractors that never called or contacted me. The fourth contractor came out and told me that the washer needed 4 parts and it would be more expensive to fix it than to buy another. For the next 4 weeks I have been getting the run around from HBW 2-10 warranty. First they said that they were waiting on the repair contractor to file their report (this was a lie). Then they said they didn't have the parts list from the contractor (also a lie). Now they are telling the contractor to tell me that they are researching how to obtain cheaper parts and they will contact us in 2 days. WHY would you ever use a go between to communicate with your customer? I read another review that said there is no customer support or any way to get help if a repair "goes sideways". That is certainly true here. I've asked MULTIPLE times to speak to a supervisor (someone who doesn't just apologize but can actually do something to resolve my issue) and was called once and missed the call. That was 2 weeks ago and now HBW 2-10 is telling the contractor to tell me they are looking for parts? Do yourself a favor and steer clear of this company. They never have to actually satisfy the customer because the customer is the real estate agent or the home seller who buys the product. My next step is to contact the attorney General of Maryland and/or a news station that investigates fraud and incompetency.

I will never get a warranty through these people every again. I have been a month trying to get my reimbursement. I called and the person told me I was authorized for $200 and since roto rooter was out of service area I would have to get reimbursed. I called and they said I had to upload it through the portal. The portal didn't work and it had the prior homeowners name on it. Called back they said they fixed it, they didn't. Called back and they said it was fixed on their side, but not mine and they would fix that. Long story short it never got fixed. I have called 7 time and each time it is 1.5 hr wait. This time I finally got someone that would help and she said it hadn't been authorized. Funny considering I was told it was authorized when I called it in to begin with. After giving the lady all the info and being on the phone for more than 2 hours this time, they decided they would not authorize it now. We are officially out $400 for something we were under the impression we would get $200 back on. I'd like my almost 14hrs back of my life I have spent on this bullcrap.

This company is a complete scam. I am stuck with this company for the time being because it was included in the purchase of my home. My AC was not keeping up with the heat at the beginning of May and they sent an HVAC contractor to look at it. He showed up on a morning where the temperature had dropped drastically so the air was cold outside. The HVAC contractor simply checked the freon and said it was putting out cold air so it was good. I pointed out that the air outside was cold so obviously the air inside would be cold coming from the vents. He shrugged it off and charged me the service fee before leaving without fixing anything. About two weeks later, the AC died completely. I submitted a new work order and they sent M+Holmes to diagnose the problem 3 days later. M+Holmes came out and diagnosed the problem immediately. However, M+Holmes did not send the diagnosis to 2-10 until 4 days later. The only reason they sent the diagnosis at all is because I called 2-10 to see what was holding the process up and 2-10 said they didn’t have it. 2-10 then failed to make contact with M+Holmes. I had to call M+Holmes to get the diagnosis sent. After this, it took 11 days for the parts needed to be shipped in to M+Holmes. M+Holmes was supposed to contact me to set up an appointment for repairs. They never set up the appointment, even when I called to speak with them. They did answer and tell me they had the part. They also told me this fix would have taken less than 24 hours had I called and not gone through the home warranty company. Throughout this process, I have tried to reach out to 2-10 for help and been dismissed. The wait times have been over an hour to speak to anyone and when I do get through they act like I am inconveniencing them. They were paid to complete a service and they have not provided it. They will point the finger at their contractor, who does appear to be dropping the ball, but that reflects on them as well. This home warranty is a scam and I feel taken advantage of. There is no reason for an AC repair to take over two weeks like this when temperatures are in the 90s. I filed complaints through their customer service and the Better Business Bureau to no avail. They clearly do not care about their customers at all. I should not be surprised considering the slew of negative reviews online for this company. The issue has still not been resolved and the only options they have given me is to start the process over again by calling a new contractor. I have never had this much disdain for a company. They make Cox or Timewarner seem like the most customer service oriented companies out there.

I seriously think dealing with this company reduced my age by at least 1 year. This company was by far the very worst company I have ever dealt with. So, let me tell you what happened: First off, I did my research to buy my home warranty, and it came down to 2-10 because I had two older HVAC units that may have needed replacement soon. 2-10 claimed that they are the only company that would replace the unit if you buy the additional HVAC coverage. That's exactly what I did. Long story short, the first year I had a few AC issues that needed service. Each time they sent 2-3 contractors because they didn't like the quote from the previous contractor. And when they did, they listed a whole lots of things that wouldn't be covered under the policy. I would say this is BS because I had other home warranties previously and never had these issues with them. Ok fine, let's say that's normal in home warranty business. The most infuriating issue was that in the second year, I had to sell my house (relocation) and therefore needed to cancel the policy. During the sales process, the inspection needed some minor fixes ($200) which were all covered. They prolonged the process so long that we had to close before they pay and therefore I paid out of pocket. They didn't reimburse me for the covered cost. So I asked them to return the money I paid for the whole year. I called them so many times and waited on the customer service line for so many hours. I have submitted their online forms quite a few times too, but no luck! So my last resort is to let others know to stay away from this company! I mean seriously, even for this business, these guys are quite something!

DO NOT USE THIS COMPANY!!!! HOMEOWNERS BEWARE!! My A/C unit is broken so we started a work order a month ago to get it fixed. Still not fixed. They have sent the same part to our contractor, from what we understand, and it's the wrong part that isn't compatible with our unit, which the contractor told 2-10. I've been calling and I get no where. I have a 3 month old and we have no A/C in 90 degree weather. I've tried to get this escalated and haven't been able to. I called again, on hold for an hour, got hung up on. Called back and said there's a dispute between contractor and 2-10 because 2-10 isn't paying their contractor. They gave a new part to the contractor and it turns out, it's the exact same part that won't work. We called the warehouse they receive it from and they even confirmed it wouldn't work. My husband called them, and got hung up on as well. They claimed they called back and it went to voicemail, but they didn't. Even if they did call back, why wouldn't they leave a voicemail? This company doesn't care about their customers at all.

We inherited a home warranty with the home we bought in July of 2020. We are moving for my job to another state and we needed to have the HVAC serviced and there were items replaced. The bill came to $632.39 and we submitted the receipts as requested by 2-10. They responded by saying the check would be expedited and that it might take fourteen business days. That date has come and gone and still no check. I believe in doing what you say you are going to do. This company hasn't held up their end of the bargain, they were paid. Now that it's their turn to pay they are MIA, I wouldn't recommend 2-10 Home Warranty to anyone because they don't do what they say they will do. If you read the 1148 complaints about this company you may want to look elsewhere. Eric Gregg Longview WA

We have had this company for the past 3 years and have had 2 claims. Our first claim was for a dish washer that the motor burnt up and that claim went well. Second and most recent, our 2 year old microwave quit working, the only option given to us was to have a service company come to our home and repair it. They came within a week to diagnose, then they ordered parts which took an additional 2 weeks. Here is where our issue is, guy arrives alone to fix the microwave, it is a large built in microwave, while he was taking it down by himself he broke the bracket and bent the screws that hold it in place. He says, “I am sorry that I broke the bracket and I will get another one ordered and finish reinstalling the microwave as soon as the parts arrive., the microwave is now working though” I had no problem with this and he leaves this huge microwave on my cabinet. 2 weeks go by and we don’t hear anything so we reach out to find out the status of the repair of the microwave that was broken by the service guy and we are told that the microwave is working and they don’t Warrenty frames, they only Warrenty mechanical parts. What?!? The frame is broken due to you deciding to repair the broken one and now what? Now we we have to file an insurance claim with the service company. I spoke to the service company and they are saying they are not responsible because the “frame was faulty”. So needless to say we will definitely explore other options once our renewal is up. Consumer beware if you let a service company contracted by 210 into your home and they break something it isn’t their fault and you are on your own. I now understand why the rating of this company is a 2.9. Hard lesson learned, now I am out $75 service call and the $ to purchase and install another microwave. Wow. Just wow is all I can say.