Vivint Reviews

I do not usually write reviews but I am searching them out for Vivint because this is the worst company I have ever done business with. If I could put zero stars I would. When trying to cancel my service three months early, one supervisor told me I could pay a discounted price to break my contact. I paid the amount he asked for to buy out my contract, which was $160, and then Vivint kept charging my card $60 monthly. Every time I called customer service to discuss the problem, I would talk to different managers ( this happened 3 times) and they always said my account was cancelled but Vivint did not stop charging me. Finally, three months (and $180) later my service has been cancelled. The audit department looked at my case and sent me $18 refund. The company is not organized, will rip you off and has poor business practices.

I asked for a a full security system that would protect my house. A technician came out and told me I would need "sensors" on each window. I knew vivent was more expensive than some of its competitors, but I thought it would be worth it in order to stay safe. Eight weeks later, my house was broken into. The burglar broke right through the glass. And the "sensors" are not made to detect broken glass. They never included broken glass sensors in my package, nor was it ever mentioned that window/door sensors don't actually detect broken glass. I've been paying a lot of money to have my house secured by a system that doesn't work. Burglars would never even try to open my windows because they are too heavy. Vivent should have caught that in the consultation. What good is a security system if it doesn't detect broken glass. When I asked Vivent to replace the detectors with detectors that detect broken glass, they were not helpful in anyway. They said I would need to pay for new sensors.

I should have listened to my gut. Working with Vivint has been absolutely horrific! We have only had their product for 3 months and I'm already thinking about cutting my losses with them. Right off the bat they forgot to put our yard sign in, no big deal, but when we tried to get a hold of our sales guy or the install team they disappeared on us. Our garage camera only works about half the time and trying to get someone out here fix it has been impossible. They've cancelled our appointments 3 different times now. Now our doorbell camera is acting up and I'm assuming it's going to take an act of Congress to get that fixed. Did I mention the sliding glass door sensor already fell off, so I can't arm my system. Overall stay far away from this company!

Terrible company and service. I wish I could give them a zero star. Have had Vivint for three weeks now, the company didn’t provide window stickers, they forgot to install heat and smoke detector. I have been calling back to back but they don’t seem to care. The representative that knocked on my door by name Jerry L is a joke and the biggest liar I’ve ever met. If you live in PG county Maryland and happen to find him at your door, shut him off. Even the door bell they installed is not working. The greatest regret I’ve ever made in my entire life is listening to this crap company. They claimed they will settle my former company ADT which was a fat lie and they lock you up for a 5 year’s contract. Stay away from this fake company

This product is crap. We have to reboot our equipment every other day in order to actually use the doorbell camera. Half the time, we can't even get it to load so if we have an important package come, we can't even communicate with the person at the door. What is the good of having this system if we can't even use it? I do NOT recommend it. We will be switching to another company.

Shaaaaaaady!!! Young guy came to our house selling Vivint and pretended that we were going to get some crazy deal because we had been selected as an advertisement home. He seriously made it out to be some privilege, like he was interviewing us for the opportunity and we had won the exclusive honor. He said because we would be one of a few houses with this honor of being a company ambassador, that if we would put one of their signs in the yard and endorse them to our friends we would get $4000 of equipment for $2000 to be paid over 5 years with a service contract (like a cell phone). Spoiler alert! When we got a chance later to look up the actual retail value of the equipment, it was less than $1000. Before we even knew what was happening we were signed up. He was good. Fast talking, pushy and persuasive, and didn’t give us even a second to think it over or discuss it (it must be legit if our neighbors were doing it right?). Then, surprise! The tech was 15 minutes away and would be right over to install! And the rep would stay to make sure he got to our house okay (read: supervise us so we couldn’t discuss or research what we were signing up for and change our minds before it was installed). The tech came and the shady lying sales rep left. As the tech started to install, thank god we looked up reviews and did some calculations, and we told him to leave, that we didn’t want the equipment or service. He was very nice and reasonable and packed up and left. Since we didn’t take the equipment the contract wasn’t activated and I was able to call Vivint and cancel the entire thing. Thank god, because apparently once you have that equipment you have sold your soul for the next 5 years with no way out. Once we had some time to discuss it after this whole debacle was over, we recognized that every single thing the rep said was misleading, lying, and shady shady shady, a lot of show and tactics to trick us. Please do not do business with , we are happy we dodged that bullet.

Vivint.com is fraud company .. make sure you guys aware of it my name is Rajinder . i install their services barely over month ago . RIP OFF COMPANY , FALSE ADVERTISEMENT MAKE SURE YOU ARE AWARE OF IT This is Raj, I spoke today there account manager Brook that i want request to install camera which previously order and technician did not show up and my order is in their system. after she check she want me to pay $ 1000 for 3 camera before install. The people who installed our home is giving false information . they did not disclose that you can not upgrade anything after 30 days for example if you need to buy camera with in 30 days period you install they are giving $ 10 month per camera . now they want to pay full price over $ 300 per camera .all i need my family protection to install camera . kids play outside .once i asked her to talk for her supervisor an she is offering me $ 25 credit . she refused my to install camera unless i paid them $ 1000 . if i don't need their services i have to still pay them until 2022 because i am in contract they are ripping off people. They tried to get you sign off with false information you don't know once you call any customer services they will not do anything . they will tell you, you are in contract you cannot do anything

BEWARE!!!! After completing the original contact, I decided that it wasn’t worth the continued payments. I contacted their horrible customer service and was assured that the contract was satisfied and I could terminate without any additional expense. Three years later they have sent me into collections and claim that I owe them over $3000.00. There service was horrible, the product never worked like it was supposed to and they have put a false report on my credit. I have hired a lawyer to hopefully resolve this. They can’t even produce a copy of the contract!!! This is one of the worst companies I’ve ever had the displeasure of dealing with.

What a terrible company, ABSOLUTELY DO NOT BUY! Vivint is a company with terrible legal history and completely putrid customer service. The technician that came to my house installed the panel right by the front door and plugged it into a plain old wall outlet. If someone were to break into my home all they would have to do is unplug the system to rob me (it already hasn’t been working for 8+ months) what a joke. A 12 year old kid with safety scissors could protect my house better than this piece of garbage. Anyways, I digress. Vivint representatives sell the product by saying things like “cancel at any time” and “only pay X amount of $ for X amount of months” there’s a whole slew of issues I’ve had with this company over a year but you can just read the other reviewers for yourself.

Yesterday, 06/27/2019, a Vivint Smart Home Professional Representative came to my house and was very friendly (but, of course!) pitching to me these nice upgrades for an awesome price. What a steal! So I thought to myself. I took the bait. Ugh. Crap. Please keep in mind that I had Guardian Protection Services and never had an issue. Why changes things now, right? Well the darn rep painted things so beautifully that it was too good to be true and you know how they say if it is too good to be true, then it isn't true. He even stated that if I transferred services, Vivint would pay for the remainder of my contract with Guardian in form of a visa credit card just because they want my business that much. Long story short: I asked the rep if there was a contract or was it month-to-month basis, he said, "You know what's amazing about Vivint that it is month-to-month and you can cancel any anytime." I also asked if he would run a credit check if I decided to transfer services and that I did not want to have it ran. He avoided answering with him asking a question. I should've known better, but I guess wanted to give the benefit of the doubt. He briefly shared about the equipment fees totaling with taxes to be $1072.48 but that would be divided into payments of $17/month in addition to the monthly service fee of $44.99. At that the moment I sign the agreement I should have read in full, but did not because my toddler was being extremely fuzzy and wanted to be held the whole time so trying to parent and read a small print agreement was not the business. I believe the rep took advantage of my vulnerability as my toddler was having major fits. Well, come to find out that the rep ran my credit, "financed the equipment fees with a Citizens banks, after he knew I did not want my credit to be ran, and was interlocked into a 5 year contract unless I paid the equip fees in full then I can cancel w/out penalty. Well that's stupid. That is like saying, here take my free money and bye-bye. Thankfully, I have 3 days right to cancel without penalty permissible by law so I have noticed them with my written cancellation form. By law, they must return to you in full anything you paid for within 10 days. Stay away from this terrible company. They mislead and misrepresent. Say NO to Vivint.

The sales guy said equipment would be covered if I put their sign out, but instead put $1000.00 on a credit card he opened for me without telling me. I paid it off hoping to close it but can't for 12 months. That was just wrong! When they did the install nothing was put on my garage. The main entry point of the house. Plus, it's now not part of the "free" installation so I have to pay for the "new" equipment and a service call. When it should have been part of the original install, and in order to get these 2 pieces at 50 dollars a piece, I had to extend my contract another 12 months and pay a service call fee. The system does not work most of the time. The doorbell camera is constantly offline . The 2 times I actually needed to see who came on my porch it was offline. I have to reboot and reset the smart home hub at least once a day and it daily forgets my wi-fi password, so that has to be entered too. If I wasn't stuck in this horrible contract I would cancel yesterday. Do your research first!

I would rate zero stars if I could. I was also told that there was no contract with Vivint. That my only obligation was to the finance company I’m paying for the equipment. What a joke this service is! My cameras are offline more than they are on yet, the rest of my home has no problem with internet service. This tells me the problem is with the service/equipment/software, NOT my internet. I sent an email to customer service with complaints about my mostly nonfunctional cameras @ least 2 months ago & have yet to receive a reply. You are told if rebooting the panel (repeatedly, multiple times/day) & resetting the cameras doesn’t correct the issue, that you can delete the cameras & add them back. However, their “instructions” for doing this don’t include anything about the outdoor cameras. So, as I type this, i’ve got 2 cameras that I can’t get reconnected to the panel. The instructions they do provide for some of the equipment is incomplete which further adds to the frustration. After finally figuring out how to reconnect the doorbell camera (which I had to figure out on my own due to their incomplete instructions) within 1-2 minutes it was offline AGAIN! Now, combine that with the fact that when they did the initial install, they damaged my siding & left it for me to find as well as didn’t reattach the siding they’d taken down. The salesman was so overly pushy he made me very uncomfortable. He was downright insistent on coming into my home. I made him remain outside until he started dancing around begging to use my bathroom. Once he did that, he stayed inside. Walked into my kitchen, through my livingroom. All unwelcome as I was very clear about the fact that I didn’t want him inside to begin with. They basically make their sale by making you uncomfortable to the point that you agree to purchase just so they will leave! I could go on, but I’ve got to figure out what to do about these cameras that likely still won’t work properly once I finally do get them re-connected to my panel anyway. I’m so over this company! All I can do now is post my personal experiences & hope others don’t make the same mistake.

If it was possible to give this company zero stars I would. Stay away from Vivent! The salesman swore that I could cancel at any time, my mistake for not reading the fine print. You are buying the hardware and monitors and paying for the monitoring service. YOU CAN cancel the service but you still have to pay for the hardware even though it only works with their service. Their doorbell is supposed to notify you if someone comes to the door, it supposed to give you the ability to speak to the person without answering the door but it doesn't work! More often than not the person has already come to the door, rung the doorbell and walked away before my phone is even notified. The "talk" feature almost never works and I've had to have the doorbell replaced twice and had the service people out at least three times in the first four months we had their crappy service. You would be much better off just going to Home Depot or Lowe's and buying an entire security system for $800 than spending any money on this predatory company. I've tried paying my bill online and their website wasn't working, I spoke with four different support people and one told me the problem would take at least four hours to fix! The last support person I spoke with figured out the problem was with my email address, she fixed it and withing two minutes it was working. I don't know who she is but they should give her a raise since she seems to be the only one with any sense.

Not a bad system when it works. Seems that every few days the Smart Hub goes offline and sometimes can be reset on a restart but not always. Cameras always going off as well. Very difficult to get anyone to fix it. Each service call requires listening to how the system was set up wrong in the first place and how they are the “all master” to fix it but will require additional visible wires etc... WOULD NOT RECOMMEND

If I could give zero stars here, I would. Our camera and garage door alarm frequently disconnect and are unusable. We'll be given the green screen that confirms our home is disarmed, only to open our garage or door and have the alarms set off. The worst is a misleading contract. We believed we were agreeing to a 3-year contract and our confirmation email says the active dates fall between 2017-2020. However, the contract itself was mistakenly labeled as a 5-year contract so guess what Vivint is holding us to? Regardless that we are unhappy with the equipment. Regardless that my husband is overseas and we're moving. Found on their military cancellation page: “Vivint will cancel a service agreement for active duty or reserve military personnel who are deployed to a place we cannot provide service. We will cancel their service agreement if they provide proof of deployment overseas, proof of relocation to a military base, or proof of relocation to a non-serviceable area.” The agent I spoke to claimed we will still owe the money remaining on the contract plus $1,640 dollars if I were to cancel today; essentially asking me to buy out the 5-year contract. I am so angry "60 months" was put on this contact, that wasn't what was discussed, put together, or agreed to - but low and behold the final copy claims it. Regardless of the confirmed dates letting us out of the contract in 2020. This is a scam. Shoddy technology, outdated equipment, poor customer service, and a company that does not honor their own policies. I am disgusted and literally trapped in this contract. I will never recommend this company to anyone.

Vivint salesman Jordan R showed up at my door in Houston. Stated that he was offering all sorts of free equipment and installation to 12 eligible lucky houses in the neighborhood, with the only cost being to allow him to advertise vivint with an orange lawn sign. Declared that most of my neighbors were eagerly signing up and highly recommend vivint, and I therefore had a very limited time to take advantage of the sweet deal. Cleverly finagled his way into the foyer under pretense of using light and looking at our old existing system (no longer functioning) which he wasn’t actually concerned with viewing it in the slightest, and then insisted on coming into my elderly mothers room to talk to both of us simultaneously (meaning he really wanted to run a hard credit check on both of us). Started tallying up features and trying to vaguely gloss over the part about financing $1300+ worth of equipment with a 5-year contract (equipment he just said would be free, with the only cost being to rent him lawn space with an orange sign). Accused my 70 year old retired mother of being less than smart for letting homeowners insurance lapse (as if it were somehow his business). I asked what would happen in a month or 2 if I decided I didn’t want all this stuff. He explained that it would belong to me and that although it’s under “lifetime warranty” I could never get out of owning it. I appreciate him being honest about that part. I explained that we had just interviewed with 2 other security companies, expressing interest in reactivating the old system. Both of those companies offered the same “relevant” security features minus the smart thermostat crap (I’ve never had a lot of difficulty adjusting the one on the wall now), and smart door locks I see no reason to have. He claimed that the existing hardwired system was vastly inferior to his profoundly expensive hardware, and that by not agreeing to a 5-year relationship with vivint I am being a cheapskate with my family’s safety. I have decided to signup with another smaller, older company that will reactivate the existing hardware for a couple hundred bucks for $30/month NO CONTRACT. They don’t do home automation but they also don’t have ten thousand people online calling them criminals. I will also install my own security cameras. No reason to have your security company associated with your cameras- it’s not like someone sits there and watches for burglars. DIY on cameras is cheaper, easier and more reliable. Incredibly pushy, aggressive agitated dude with an agenda! He really didn’t want me to do my homework. Towards the end he started offering to shave off chunks of several hundred dollars at a time (if you could have offered that all along you should have). It felt like buying an old beater from a used car salesmen with gold teeth, except this guy appears to be some kind of Mormon from Utah. How do you reconcile taking advantage of your neighbors in this way in light of your Christy faith? Thank the god of all Mormons I didn’t fall for this notorious trap from this Utah scumbag. Sounds like I would have never escaped. I would like to add that “home automation” is a cool idea in theory, but it’s impractical, expensive and unnecessary. When you automate the mundane aspects of your life- like smart thermostats and doorlocks, you make those simple things dependent on a lot of variables. A lot of things have to go right for it to work. Electrified hardware malfunction, WIFI signal and internet speed/connectivity, ever-changing software patches, updates and bugs, local interference from something as simple as a light bulb or wall, the company maintaining proper documentation that you’re paid up etc... All of these things now have the power to make your locks and thermostat fail completely. They advertise as if it makes you more independent, free and capable, capitalizing on our inherent laziness. But remember even if it works you still have to make some effort to adjust these contraptions. You must tell Alexa and hope she cooperates, or you must reach over and open the app on your phone and adjust it from there. You’re still exerting yourself to modify these things, it’s not like the smart machine is telepathic. If it ain’t broke don’t fix it. Think twice before making such basic things so utterly dependent on so many variables outside your control.

i was visited by a Vivint sales person named Clayton. He used all kinds of deception to get past the door and into the house. Once in he gave his sales pitch and all came to an end when he asked for my social security to find out if l am approved. l felt uncomfortable with giving him my social and told him l would not be able to continue. To my surprised he tried to come back to my house a couple of days later but l did not answer the door. Come to find out now because l have an alert on my credit that he ran my credit without my permission and l had not given him the number. Watch out for this company be careful.

DO NOT buy a home security service from Vivint!!!!!!!! VERY EXPENSE and once you are locked into their contract you do not get a break or change on rates. AND, they claim I renewed my contract verbally over the phone for 4 more years but can’t provide me with a copy of that verbal conversation without a Subpoena but they will have some call to discuss the conversation I had with this person. Managers and supervisors cannot help. Only this special department. I have been waiting 5 long years for this contract to expire only to find out they extended it 4 more year from a conversation I had with one of their reps. I will have to WAIT to hear back from this special department to transcribe my conversation to me. DO NOT USE VIVINT!!!!!!! Watch what you say and what words to use in a conversation with them. DO NOT USE VIVINT !!!!! Sitting and waiting to hear back from them. Definitely will update this when I have a conversation with them. SO ANGRY to be taken advantage of.......

This afternoon one of their sales people stopped by to sell me their system. I agreed and then found out that, without my knowledge, signed me up for Lifelock annual renewal, they said I would have 30 days to cancel, but only had 3, was told that if I cancelled they would restore my previous system, this is a lie, I was told they would cancel and buyout my previous contract, this is a lie. I was told if I signed an electronic copy of the contract I would receive an electronic copy in the mail, again a lie. Be aware of this company, they will say anything to get you to sign up and then trap you for 5 years telling you that it is a month to month contract.

Purchased Vivint system to combine my existing system with theirs. I did not want a monitored system which the sales rep assured me I could simply purchase the equipment. Service tech installed and advised me I needed to have my system monitored for at least 1 month to activate the equipment. Equipment was already installed so I agreed but with the stipulation it was for only 1 month. He called it in and I told the service rep I would only approve 1 month and they agreed. 4 months later, I had to call in and have all monthly charged refunded. This worked well for 2 years but was recently informed the would start charging me $19.99plus tax to use their app. What a ripoff!!! Very dishonest business practices and I will never own another Vivint product.

Complete rip off! Had a sales agent (Matthew P) who knocked on my door & informed me that my home already has pre-installed Vivint equipment & if I continue with their service, I will not be charged installation fees. I told Matt that I am going to be purchasing a home in the next few months so anything related to pulling my credit I am not interested in. He assured me that a soft pull would be taken. What a liar he is. I got not 1 but 2 hard pulls! Matt then told me that I would have 30 days to try out the service & if I don't like it to contact Vivint & that Vivint would even send me a $200 gift card for giving them a try. After 2 weeks of trying out the service, I called to cancel. And only reason I wanted to cancel was because I found out I am being financed for the equipment that I was told was already pre-installed! It hit my credit report & dropped my score -58 points!! So I called to cancel only to be told that I actually only had 3 days from the day of installation to cancel and being that I am outside this window, I cannot cancel my service until I pay off my equipment. The blasphemy of these people!

Yesterday I had one of the worse and most frightening encounters with a sales rep James M, from Vivint, Inc., who cursed me, threatened and dared me to call the police on him because “he was a white man”. I heard a knock at my door so I looked out of my kitchen window and saw what I thought was my daughters car so I immediately went to the door and opened it only to find a white gentleman standing on my porch who looked every bit of a sales person. Even though there are signs posted all over the development where I live that soliciting is prohibited we get sales persons very often. I told him “no thank you” and I shut my door. After closing my door, I could hear him from inside my home yelling and cursing. I then open my door and told him to get off of my property and that if he didn’t leave, that I would allow my dogs to attack him and closed my door. Still, he’s standing on my front porch, belligerent and disrespectful. I opened my door and demanded him to get off of my property and leave the premises of my home or I would get my shotgun. Instead of him leaving in peace he told me “I’m a white man call the police I dare you”! And in a very condescending manor, he even offered to call the police for me saying “I’ll call them for you” and appeared to be dialing on his cell phone as if he was calling the police. I told him not to threaten me and dare me to call the police and demanded him to leave me alone and told him that at this point he was trespassing and harassing me and that I felt threatened. I told him that he had no right to knock on my door trying to force anything on me that he needed to say or was to sell. He continued to trespass and curse me telling me that he wasn’t selling anything and that he was with the “county”. This continued even after I told him I was not interested and told him to get off of my property. I told him that I didn’t care who he was with or what he had to say, and if the county needed to reach out to me that they would send a letter. He continued to disrespect me in the most threatening manner and would not leave my property. He then told me that “he will not ever knock on my door again and that no one from his “company” would knock on my door”! He continued to curse me in front of my property, on my property and in front of my neighbors. I called the police and will be filing a formal complaint for trespassing and harassment. This person presented himself as if he was in the right. As if he had the right to knock on my door, at my residence where I live, and to force on me, whatever it was that he needed to say or sell and threaten me with calling the police because he was a “white man” even after being told several times to get off of my property. His behavior was very intimidating, frightening, threatening and out right disrespectful. Is this how Vivit trains their sales reps? To be demanding, intimidating threatening, and belligerent in order to make a sale? As a woman, I felt very fearful of whatever his intentions might have been. And with him daring me to call the police because he was a “white man” sent a message to me that this man believes that he can do whatever he wants because he is a “white man” and is above and protected by the law for his disgusting actions. This man’s actions inflicted fear upon me. I was very afraid as I did not know who he was and what his intentions were as he was very intimidating, forceful and belligerent all while representing Vivint, Inc.! At this point I feel that he is capable of ANYTHING. I’m thinking he is someone to perhaps come back and try to rob my home, rape or kill me! I have no idea at this point because his story was conflicting and his actions were beyond frightening. I didn’t find out his name or the company that he represented until the police arrived and obtained that information. The police instructed him to leave and to not return to my residence and told me that if he did to call them and that he will be arrested for trespassing. Signed, Threatened, disrespected and in fear

It starts with a shyster salesman that came to my door one evening, introduced himself, and proceeded to tell me that he represented Vivint and he had a special deal. He was trying to get a few customers in my subdivision to try his security system and the only cost to me would be to let them place their sign in front of my house. He indicated that my neighbor had just installed the system, which was true, and he needed a few more to install their system. It turns out that the free stuff ended when you installed enough to make it work, like sensors and cameras. However, I was about to acquire another security system so I allowed myself to be persuaded to allow them to install a system. The installers were very amateur. Drilling holes where needed not be, using tools that were not meant for the job, and leaving bare wires exposed after the installation. Had them come back to correct the problems and they just made them worse. The system has not worked reliably. False notifications and alarms, Then failure to detect an intruder and notify. Long story short, I am a senior citizen and the contract gave me 30 days to get out of the contract. I have scheduled them to come back and remove the system. I'm sure I'll have repair work to do when they leave.

Purchased Vivant cameras, doorbell camera, Nest thermostat and security system for $2000+ three weeks ago. Installer had to stretch process over two days because he had to take care of emergency calls for other customers or didn't have the parts with him. He was polite, but unable to complete setup for the Nest thermostat and left us to troubleshoot. Whole system has been glitchy since it was installed with cameras repeatedly going off-line, base unit loosing wireless connection with the router (which is three feet away), thermostat triggering AC to come on too late and stay on too long. Thermostat failed today due to a loose wire (according to its error code) so called troubleshooting at Vivant. On phone over 1 hour with tech support who had me throwing breakers and trying to pull wires myself (I am not an electrician!). They would not agree to send out a technician on their 3 week old installation until I insisted and the best they could do is 48 hours from now. My own HVAC repairman will be out in 8 hours to remove the Nest and replace it with their original, working thermostat. Sorry I bought this system. Do NOT recommend it.

Horrible experience!! Been with Vivint for seven years and I relocated moving them with me. After two years at the current location, I had a motion sensor issue. When FINALLY getting someone to give me answers I was told they “piggybacked onto the previous equipment in the home” and I need to sign another 5 year contract. They stated the are not responsible for equipment already in the house??? The next month my payment was withdrawn from my bank account and was $10.00 more than the amount I have paid since I went with Vivint. Obviously, they will get the money from you if you don’t sign a new contract. New customers will be treated fairly, but stay with them and they could care less about you! I will be cancelling my service as soon as my new install is completed.

Absolute WORST company to deal with!! For some odd reason Centurylink transferred me to them when I ordered internet. The gal was a salesperson that tried to sell me a very overpriced security system. I told her that I wasn’t interested and might be in the future, I wanted to do my research first. I then received a text “confirmation for installation.” I responded to cancel, I hadn’t agreed to installation. After all, I had read the reviews and learned how overpriced it was. The response I received was that I was required to call in. How is that?? In writing is upheld legally, verbal is not. I told them that I wasn’t going to call, he had it in writing, and to cancel it. That guys name was Matthew S. I know how it goes, you call in and they try to pressure you. Nobody showed up at my house but low and behold...I see a charge on my debit card for 148.99. When I called in I was told that was for a deposit, that I didn’t authorize. Devin was extremely argumentative. Told me he could see the text messages and everything else on my account. But, what a surprise, wasn’t able to see who or any details about the charge or agreement for installation on my account. Fraudulent crooks if you ask me!! They screw you and steal your money before ever even becoming a customer! Oh...and thanks Century Link for sending them my info. Good on ya.

This is May, & I ordered back in October a home security system through Vivint. After initial installation, and after the installer left my home, it worked for a couple of hours. I tried to get someone out to fix it, but they claimed my personal “passcode” was incorrect & they would not talk to me. I went on line & changed my credit card info to a canceled card & they called me when they didn’t get payment. It takes a couple of weeks but they do send someone out to “fix it” (I was six weeks without service ). He came, & he left, & it stopped working. Call again, go through all the unplug, plug back in, remove panel, put panel back, ok we are sending someone out again. Repeat, he leaves & doesn’t work, & I call again. This time the person on the phone was irritated with me, and let me know that next month I will have been with the company for three months, and I will have to start to pay for service calls if this continues. For 9 weeks, & $214 I have had a service I can’t use, & I’m being threatened with having to pay money to make it work. No, this crap is unserviceable, I sent the letter telling them to cancel, they came & took their equipment & I thought I was done. No, the bills started piling up, and collection phone calls started coming in. They never canceled my service, therefore I still owe the bill every month. They took the equipment in January, and this is May. Every month I’m on the phone with them, demanding they stop charging me, & refund me. This company is truly a nightmare. We bought ring & it works well.

This company seems good until you get a few months and later with them. We got roped into a contract via the services and a loan on the equipment. For the first few months the system worked great. Our dogs could run around the house while we were gone and everything worked great. Suddenly a few months in our dogs start setting off the motion detector. And on multiple occasions with no one trying to break in the alarm goes off in the middle of the night waking us at 3 am. None of this has been as bad as us trying to cancel though. We sold our home and since we would not be allowed to use the system in our apartment called to cancel. We put together the pay off money. and got everything ready. Well, we had to call the loan company directly, pay off the equipment, then call Vivint to give them the confirmation number to prove we had paid it off. Then we had to give written notice in an email of our desire to end services including another number. Then we had to call them again and after over a month we are still fighting them to disconnect services. Just today they called the cops on the new homeowners... Do not go with this company.

I just attempted to close my Vivint account. They told me I had to email request to cancel service with a reason for my cancellation. Really? Okay, my wife went ahead and did it. The supervisor waved the 30 days that you have to give them notice, but then I got charged again this month. When I called they said they didn't get the email. I can't prove they didn't get it and they implied I was lying. The customer service is horrible. They're policies are designed to cheat and steal. Last year I had to fight with them because they had started charging me for equipment I never ordered and didn't have. They tried to force me into another contract and give me a credit instead of giving me my money back. Customer support will talk over you, put you on hold for long periods of time and then quibble with you irrelevant details of your call.

I had a Vivint rep come to my door, telling me that he was from Vivint them changed his mind saying he was from MY security company. He wanted to do a review. He assured me that it was just a review for performance and possible upgrades. questioned him multiple times and he continued to lie to gain entry into my home. I called the Fluent home office and they assured me that no one was working in my neighborhood and they’d had multiple complaints in Northern Illinois of Vivint Sales reps going to current Fluent homes and trying to switch people over, like phone companies used to “slam” people in the 90s. I am absolutely disgusted, I sent the boy away without giving him any information. Is this the company you want handling your security? The one that openly lies to you?

TERRIBLE COMPANY. Stay away from them. I had them for 5 days. A salesman came to my house and sold me the system, everything looked good. I had to pay upfront for service and installation. A half hour after he left a guy showed up and started installing my equipment. He got about half of it done, and told me that one of the security cameras wasn't working and he would have to get a new one. By this time it was late on Friday and we agreed that he would come back to finish the installation with the working camera on Monday. He called me Monday around lunch time and we agreed on a time when he would be there to finish the install. THAT WAS THE LAST TIME I HEARD FROM HIM. I waited 2 more days and finally called and said I wanted to terminate my service with them. They had given a grace period to back out, and I was still within it. I cancelled because I figured if getting them to hook the system I had already paid them to install was this difficult, how much trouble would they be if I had an issue later. They assured me that they could get someone out there that day to finish the install, but by that point I felt they were more trouble than it was worth to get them to comply with their promise. So, a few couple days later a different guy showed up at my house to uninstall the system. He put my ADT equipment back in, and it no longer worked. I left a negative review on another site and they responded publicly, and asked me to email them so they could help resolve the issue. When I emailed them they repeatedly told me they were not going to do anything to correct the situation, and blamed me for the problems because I chose not to continue with their non existent service and broken promises. All they care about it taking your money, they couldn't care less about providing quality customer service. Don't let the cool gadgets and lofty promises blind you. Keep your distance from this company.

The doorbell camera is horrible! We have unloaded and loaded groceries and it got zero recordings. We have people come knock and it doesn’t record it. My brother came over unlocked the door game in got food and left and it got no recordings. It sucks ay detecting motion of humans but will record when the sun comes out. Also when the alarm goes off they will contact everyone possible before sending police. I’ve been robbed before and they are calling my phone and my dads.my moms, everyone possible. Besides the cameras that don’t pick up anything. The contract is for 5 years! It’s way too long and too much. Go with nest. It recorded everything and can be uploaded and shared on Facebook it anywhere. Plus customer service is a long wait on Vivint! Plus the camera is hard to tell what the people look like if you’re viewing it. I Couldn’t make out faces of my own friends and family.

This is the absolute worst company I’ve dealt with they send out a friendly salesmen and sell you a giant piece of garbage. To start with we live in the rural area and don’t even have good enough internet service to make it work. Which they lied about and said it was plenty strong enough to work . The only time we were broke into the system was off what a surprise! Then we decided to retire and relocate to another state the couple that purchased our house said they wanted the system. But then decided they didn’t, even though it was in the purchase agreement. So we have been in contact with vivint many times talking to very rude and nasty customer service people to try and work it out to no avail. We sent them a check to pay the account and they said they didn’t get it and they will turn us in for collection. Biggest Scam Ever !, Never let these people set foot on your property . Call the Cops and have them escorted off your property ASAP!!! 👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎

Vivint does NOT beta test their software before release. The hardware is fine, but their operating system is consistently updated with buggy versions that do not work. Worst of all, they can't admit this because it would hurt sales so they lie to customers about fixing it through "reboots" or "faster internet" when the real problem is Vivint releases software patches that are full of bugs all the time

Vivint is a very rude company. My parents passed away in January of 2019. Upon reviewing their account, we noticed a vivint automatic withdrawal from their checking account. My brother who lived with them knew nothing about a security system. He had lived with them for 7 tears, Vivint was charging this elderly couple every month. I told them my parents had died, their accounts were going to be closed, so cancel!! THEY DID NOT!! Kept charging them and sent a paper invoice! I called again, some snotty person told me I needed a pass code to close the account, hello!!! I don’t have a pass code!! So I guess they want to keep charging a dead person for a security system that isn't even there.....go ahead and sue them vivint!! Good luck with that!

We have had nothing but problems with this company! Salesman would say almost anything to sell the contract. He made promises and said things would work a certain way and nothing did as he said. Had 5 different Doorbell Cameras installed and none of them would work as they should. Told them to take it out and I didn't want any more. Did not get a credit for the camera on the contract. Was told the equipment would do certain security measures and it did not. Had to buy more equipment to have window breakage covered (Salesman said the equipment I bought in the first place would handle it) I found out later it did not. I tried for over 3 years to get out of the contract because of bad equipment. I was told NO Way, the company would still charge me for the service wither it worked or not. I had signed a contract and they do not cancel contracts or do refunds. Do yourself a favor and STAY AWAY FROM THIS COMPANY.

The other reviewers are right, this monitoring company is horrible. I've had problem after problem with the sensors, control panel, service technicians, and customer service. They always claim that a problem has been fixed when it hasn't. I've had so many sensors and parts mailed out to where the customer service department was even having problems registering them to the monitoring system. The system has had to be rebooted, in test mode, and reconnected multiple times, and keep in mind while this is being done you don't have monitoring. So, welcome the robbers, burglars, and murderers right into your home or business. What a waste of time and money, please don't waste the security of your life.

No rating. The salesperson promised that our garage doors would be connected. Ours can't. We even called the garage door manufacture and there is no way possible. Vivint refused to cancel our contract, and we are forced to pay $79.99 per month for 5 years for a service we cannot use at all. I can't utilize the system, because the garage doors open, and this would set off the system. I have paid for 3.5 years and Vivint is still refusing to cancel the subscription. I called and Vivint also knows that the system has never been used. EVER!!! Do not purchase this system, customer service is lacking, and all Vivint wants is your money.

This system as sold seemed like a good deal. The experience has been everything but! I have had nothing but repeated problems, from my thermostats going off line to the cameras not functioning remotely. The remote door lock is non-functioning and I have not been able to do anything from my phone for months! Every time I try to resolve the issues, I am on the phone for hours with the support people in Utah. The representatives are nice enough, but after repeated calls for the same issues, I say "enough is enough". I asked them to come take their garbage equipment out and refund the money I have spent on this lousy, sub-standard system. The representatives tell me I cannot do that and they have nobody to refer me to. DO NOT SIGN ANYTHING WITH VIVINT!!!! The company business model seems to be a fast talking salesperson, promising the world and pawning off lackluster equipment for premium prices. I have never regretted anything as much as I have installing this Vivint system.

I cannot stress enough how horrible vivint is to deal with. Look, you can get the same hardware/monitoring from multiple companies. What matters is how the company itself operates, and how easy they are to deal with. I am on year 6 of a nightmare called vivint. I actually successfully cancelled my contract 3 years ago, but am still dealing with the fallout. I was lied to during a pushy unsolicited knock on my door, and the problems never stopped. I have never in 40 years on this planet encountered such an evil company. I beg anyone reading this to spend a little time reading actual customer reviews all over the internet about vivint. Then decide if you think it's the right thing to do. I personally regret answering the door that day more than any other decision in my life, 6 years later. That should say something.

There is a reason why Vivint is rated B- by the Better Business Bureau, and Adt is rated A+. Beware. I have been a Vivint customer for over 5 years, and am very disappointed at their customer service and treatment of their customers after their product failed and did not function properly. They could not explain why it failed after repeated inquiries with several supervisors, the only thing I hear is "you cant leave without paying a $1,400 penalty." Now, they covered all their costs for equipment in the first 3 years, and it seems somehow they extended that contract verbally for another 4 years. They have yet to produce evidence of this extension, and of any additional product or service they provided to justify this contract extension. Very frustrating. In short, beware!! Wish I had chosen another provider whose system works reliably, that truly appreciates their good customers, that can admit when they are wrong, and does not extend you into an abusive contract even when their product does not deliver. Stay away.

My husband and I are on a fixed income now. I asked Vivint to cancel our service over a year ago and they will not do it because we are in a contract. Since they are still taking money out of our checking account, my husbands health has gone down so bad he’s walking with a cane now. He’s still trying to work because of we need some money for some of our medicines. We can’t afford all of our medicine, but my husband is going to be in the ground sooner because of all of this. If I could give Vivint no stars, that’s what they would get. Heartless people. Don’t be sucked in by these crooks.

My alarm was tripped off by the vibration of my vacuum cleaner. I turned it off upon discovering it 2 minutes later. Vivint did not call me until 16 minutes later. They attempted to call my daughter, but because it was an unknown number to her and she was at work she did not answer it. When I did talk to Vivint, 16 minutes after the alarm they told me that police had been dispatched. It took them 3 minutes to cancel the call. But, not before police showed up at my door and I had to explain to them what happened. Police officer told me a 16 minutes response time was unacceptable. I called Vivint and explained to them how dissatisfied I was with their service and that it took them 16 minutes to call me after the alarm when off. I told them I wanted to cancel the service and they told me it was going to cost me $450 to buy out the contract. I do not feel this is fair when they are the ones providing poor service. Granted the monthly fee is not high, but, I feel like I am being held hostage.

After a home invasion event, ending with our new tenant pointing a gun at a late night door pounding and threats person, we knew we needed a top notch security company. STAY AWAY FROM VIVINT. DISASTER. The doorbell worked great, but adding 4 extra cameras and it NEVER WORKED RIGHT. It was like a good doorbell singular system was overwhelmed with extra cameras and died on us when actual theft took place, and never recorded. The ultimate horror story was when our great tenant left and took their modem, and the replacement modem and reactivation with Vivint was needed, and it worked for one day, and then Vivint intentionally blinded us out after deducting our monthly fee. INEXCUSABLE PROBLEM #14. $2100 system, and all notifications have been blocked from us. Not Prime time. Kindergarden mentality and capability, completely denying our Vivint problems. We will take our losses and replace it with something that works. Vivint cannot last under these conditions.

I would not recommend Vivint. Read my story and see why. Ever since my system was installed (2 1/2 years ago) my overhead garage door sensor was giving false positives. When my wife and I were home we'd get the voice notification that our overhead garage door was opening. We'd check and the overhead garage door was closed. I called Vivint after 3 false positives and asked them to replace the over head garage door sensor. I was told they wouldn't replace the sensor. The 5th false positive occurred when we were out. A guard company was dispatched and we were billed. I called Vivint and said I should not be responsible for their faulty equipment and demanded the sensor be replaced, which they did. On September 17, 2018 another false positive occurred while we out. We got into the house about 2 minutes after the false positive. I called Vivint and told the person that it was a false positive and not to dispatch the guard company. I told the person that since I called and reported the false positive I shouldn't be charged for this malfunction. The person assured me I wouldn't be charged. On December 10, 2018 (almost 3 months later) I received an email from Vivint informing me I was being charged for the false alarm on September 17,2018. I sent an email to Vivint's alarm events email detailing what had happened and asking them to take the charge off my account. This is what I received from Vivint. "Unfortunately, since we were unable to establish any inappropriate actions taken by the emergency dispatch professionals at Vivint or a malfunction of your alarm equipment, we cannot approve reimbursement of the false alarm fines imposed. We apologize for this inconvenience but are glad your home and family are safe." You decide who you want protecting your home.

Do Not use Vivint. This is literally the worst security system I have ever used. Everything on the system has broken at one time or another. Cameras don’t work half the time, doorbell doesn’t work properly or the doorbell camera doesn’t work. The panel goes out and doesn’t talk to the devices. The customer service is polite but not very helpful due to working for a company that doesn’t stand behind their product. Now my thermostat doesn’t work: I can turn the heat on but it cant be shut off and the heat just keeps running regardless of what temperature it is set to. I called for help and OF COURSE there is nothing support can do to fix it. They ask if I want the number to Nest because it’s a Nest product even though Vivant installed it and sells it they can’t do anything to fix it when it goes down. I ask for a replacement Vivint thermostat and they tell me I have to pay for installation even though the part they sold me doesn’t work nor can they fix it. Vivint has been one problem after the other and I wish I had stayed with my old security company. The Vivint rep. said that because the system has not worked consistently for 30 days over the 15 months we’ve had it that we could get out of the contract; the next rep. said we had to pay $5,000 to get out and away from this company. It’s sad; I know the repair tech names by hard.

I purchased a home that has a Vivint Home security system, Two weeks before the close of escrow I called Vivint Customer Service to Inquire about the system. The told me there would be no problem switching the account into my name and asked me to provide a CC payment for 1 months service. I was told they would check back with me in a couple days so I could give them the exact close date. I waited a week and heard nothing back from Vivint, so I called again repeated by story and that I had paid a hold fee, I wanted to schedule a time where the required Tech could come out and Inspect the system and do the conversion of the account into my Name. at that time I inquired "AGAIN" as to what the system contained. I was told all of the doors and windows had sensors and the system was set up with four cameras. Not to make my story any longer the Install technician came out today to test the equipment to assure all was working properly, after he confirmed it was working, he call Customer service to advise the transfer and was told that they would not allow the transfer because the control panel was an older one and the only way they would allow the transfer , I would need to upgrade to the newest control panel at a cost of $399.00. This is all information that should have been told to me in the beginning. Not after 3 weeks of waiting. I would not recommend this company. For any home security. They could have handled me in a much better way. However They did get the First monthly payment from me. DON"T BUY FROM VIVINT!

I have had issues with the system since purchased. I wanted to get rid of it due to issues within the first and second month. The doorbell camera shorted my wiring so the tech put in the claim. I was told they would fix it and it would be quick. No one called or followed up. I called them and they refused to fix it. The equipment price is not disclosed they don't tell you how much it is but it is too expensive $5k. By the time you receive the info you can't cancel. But they tell you your getting all sort of equipment items for free. It's not true you pay for them. After dealing with the last issue that is it. I've had enough. I asked what I had to do to terminate. You have to pay off the remaining balance of equipment which is faulty. I've had so many issues with the equipment not working calling customer service. Just ridiculous. I wouldn't purchase their equipment or pay for their service. The manager tried to give me a month of free service but wanted me to pay for the electrician to fix the wiring their equipment shorted. I wouldn't do it. I previously had frontpoint I wish I had went back with them. I truly believe Vivint is ripping off the clients.

This company is a fraud, do not waste your money on it. We installed a camera outside to monitor our vehicles, and the door bell with the camera as well in addition to the basic system. My truck was broken into recently and the cameras were found to be offline and did not record anything. Vivint did not offer even an apology to us and refuses to let us out of the contract. The customer representative blamed it on us and said that the camera detection settings and video settings were not programmed correctly and that to many people in our area must have been using the internet causing our cameras to go offline. I explained that their tech installed the whole system and never explained anything about the settings to us and that we were told that the system runs on separate wireless connection like the ones used by cellphones and is not affected by area internet outages. LIES! I cannot recommend this company. I was just glad the thieves broke into out truck and not the house.

If a negative rating was possible I would give it.This is by far the most greedy company I have ever come across.I sold my home and called to cancel service.They informed me that I had made a 5 year contract and that 17 months was remaining.They then said I should get the buyers to assume the contract to avoid having go pay for the remaining 17 months.SAY WHAT?If you made the agreement on the phone they actually recorded you agreeing to the 5 years.However I do not recall being advised that I would have to pay the remaining time.So now they want me to pay over $900 to them or they will take me to collections.SAY WHAT?These people are the worst to deal with and i feel extremely ripped off.I know that they could actually care less and their only reply is "thats the way it is and thats tough we want our money !" Run from their sales people or slam the door in their faces if they come to your home.There are much better companies out there to deal with that will earn your business.Read the fine print and never agree to anything on the phone with them.Never dealing with them is your best bet.