Vivint Reviews
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7.2
Overall Score
Jenn Ogborn Elizabeth, CO
In my mind this company takes advantage of the elderly and lacks ethics! My mom was in contract with this company and paid her bills on time. She suddenly had a medical event that forced her to move in with me permanently. To get out of the contract, we had to provide a doctors note which we did on letter head and signed by her physician. I understand that from their standpoint. Evidently, that wasn’t good enough. She had to get another note, revealing the list of medical conditions that prompted this move! Such a violation of privacy! They can’t trust a doctor’s judgement. This whole process took 3 months to resolve because the customer service department couldn’t give her one person to deal with. In the meantime, she had to continue paying for a service that wasn’t necessary. Once we finally got it resolved, they wouldn’t credit her the payments from the initial point which she tried to cancel.
7 years ago
Reply from Vivint
Thank you for your feedback Jenn. We appreciate your honesty about your experience with us and would love to look into your concerns further. Please give us a call at 1-800-216-5212.
Mar. 10th, 2020
Vivint Customer Martinsburg, WV
Cameras and panel are frequently offline. Service and equipment is unreliable. Recordings either never load or take a very long time to playback. Live view and recorded video is slow and choppy (if cameras are online). These are just a few issues. I've been a customer for nearly 10 years, so I renewed thinking the quality of service and equipment would still be the same. I was wrong. My experiences with Vivint are similar to all the negative reviews, it seems Vivint focuses on deceptive sales tactics and the strength of its long term contract instead of offering a quality service and product. I'm paying 121.00 per month because I went all in with cameras, 24x7 recording, and almost every sensor Vivint offers, but I do not have any confidence in the product to protect my home or family. Vinvint even downgraded my service, informing me that Vivint's system can no longer handle recording for 4 cameras -which I was sold by the sales rep. All the negative reviews are accurate. Please find a reputable security system to protect your family and property.
7 years ago
Reply from Vivint
Thank you for your feedback. We appreciate your honesty about your experience with us and would love to look into your concerns with your system further. Please give us a call at 1-800-216-5212.
Mar. 10th, 2020
Heather Smith Highland Falls, NY
Vivint has been the WORST customer experience I've ever experienced (I'm a 49 year old professional with multiple rental homes using digital monitoring). VIVINT is the WORST technology / software I have experienced in comparison to Nest, Ring and Schlage coded door security.
I have spent countless hours of my time for the past YEAR and a half, and they have NEVER been able to fix the app and allow me to set up users through my phone. Their customer service told me to go do it on my PC.
As of 2 months ago, on the website, you can NO LONGER set up new users with PINS. I cannot operate my business without that feature. I paid nearly $2000 for this 'best in class' technology to operate my home from out of state because of the Vivint guarantees.
And now, for 2 months, I am bombarded with erroneous 'person detected' notifications.
I require correct notification of guest arrivals, and must have my phone volume on to monitor guests arrivals and tend to my customers. But, because the notification beeps are going off every 5-15 minutes, I cannot have that disruption happening and must mute my phone. I am missing guest arrivals when they need assistance. This is hurting my customer service and can't continue. I receive an average of 18 "person detected" notifications an hour without a person in sight.
They sent a tech to my house. I was informed that Vivint removed the ability to set a sensitivity level for detection about 2 software updates ago and there is NOTHING that can be done about the erroneous detections every 5-15 minutes. Seriously!!!???
I've asked the company to take the technology back and refund the money I have paid. We will see what happens....
7 years ago
Reply from Vivint
Thank you for your feedback Heather. We appreciate your honesty about your experience with us and would love to look into your concerns further. Please give us a call at 1-800-216-5212.
Mar. 10th, 2020
Billy H Pontiac, MI
From the word “GO” this Vivint alarm system been a nightmare! They don’t do anything but feed you lines of lies! Their whole loyalty customer service staff need to be fired! Won’t be surprised if this Vivint company don’t go under with a class A lawsuit within the year! The untrained staff have no business being in control of millions of what suppose to be secured homes without knowing proper protocol! They have cancelled my service twice without my permission! Just to say it was emailed on file that cancelled.. can’t tell me a email address! Told them next call and confirm and ask for a password! You think they did? Nope cut my service off again in the middle of the night! And no one to replenish services until following day! Every week this service is a different issue! App not working, system need rebooting, screen freeze up, service cut off, fake service reps coming to your house, 2 weeks for service techs to arrive, bad equipment etc.. etc.. $700 later this the service I get??? Should of stayed with my other alarm company! CEO Todd should definitely investigate his company!
7 years ago
Reply from Vivint
Thank you for your feedback Billy. We appreciate your honesty about your experience with us and would love to look into your concerns further. Please give us a call at 1-800-216-5212.
Mar. 10th, 2020
Very dissatisfied customer Aurora, CO
If I could do 0 stars I would
The sales representative is really pushy & made sure to get alarm installed that night probably to get more sales so needless to say the tech that did the install was there until 1am I was too tired to have him clean so I just did it. Then we had to have a tech out everyday after install because our garage quit working with there app. There’s far too many bugs they need fixed so I canceled and the tech that removed the equipment left huge gaping holes in the drywall and a huge mess not to mention staples everywhere that I had to find out about the hard way by stepping on them. So I had a system that didn’t work and when they removed it they left this disastrous mess and when I contacted them they said it was in waiver that we signed to have it installed that they do not fix nor patch the holes. Needless to say it was the WORST alarm system I’ve ever had.
7 years ago
Reply from Vivint
Thank you for your feedback. We appreciate your honesty about your experience with us and would love to look into your concerns further. Please give us a call at 1-800-216-5212.
Mar. 10th, 2020
Felton Morgan City, LA
Company promised great service, customer support, and improved technology. Have had the system less than a month. In that time,
(1.) they almost burned up my air conditioning system because they did not know how to properly wire in the smart thermostat.
(2.) we have been woke up in the middle of the night by failing sensors.
(3.) the cameras have gone offline and remote booting does not work.
(4.) the smart lock has gone offline and keeps triggering a front door open
(5.) the video door bell has to continually be reset and cars going by at night sets it off
They are promising to send a technician, but it will be two weeks before one an get here.
You have three days for a refund on your system, problems waited until day five. No refund. I can't go back to the old company because Vivint cut all the old sensors and systems out and I would have to pay another high fee to have re-installed.
7 years ago
Reply from Vivint
Thank you for your feedback Felton. We appreciate your honesty about your experience with us and would love to look into your concerns further. Please give us a call at 1-800-216-5212.
Mar. 10th, 2020
Karen Hanford, CA
door bell works when it wants to , when it is working can't always heat it in. the back of the house. Had a lot of problems with the system going down when. I first got it, have had to have tech out x2 and have not had the system for even a year. Rep did not know that you must apply with the city PD 30days prior to activation, found out when the system was not set for pets in the house and kept setting off alarms. Techs that set system up new pets were in the home.
7 years ago
Reply from Vivint
Thank you for your feedback Karen. We appreciate your honesty about your experience with us and would love to look into your concerns further. Please give us a call at 1-800-216-5212.
Mar. 10th, 2020
Daniel Lubbock, TX
I had vivint for 2 years of my contract and then we moved. The tech showed up to install everything back that we had to the new house and from there went down hill. Tech came in and said he wouldn't be able to install the doorbell, wouldn't install garage opener and said he wasn't even sure it would work since mine was a craftsman- was recently replaced so not due to old model, claimed the nest for AC was crap and doesn't work well with there system but he could install vivints own brand, said I didn't have a good spot to install the backyard camera but wanted to install a new camera inside the house with a wire running down the wall. Said he wouldn't get in the attic. I asked him to leave and and was contacted by vivint the next day after a friend had called his sales rep from vivint and he notified them of what happened. They said they could come out the following day to install everything and were sorry about the experience I had with the tech and they wouldn't be sending him back out to our house that it would be someone new. I received a phone call from the tech asking if I was ready for everything confirming my appointment the next day and I told them yes. It wasn't until later that night I looked back through my phone numbers and saw it was the same tech that came out the first time. I reached vivint through chat and was told they wouldn't be sending out the same tech and that it had be noted in the file and they would be giving me a month free monitoring. We waited over an hour the next day after the time the tech was supposed to be there and no one showed up. I spoke with vivint again and was told they mixed it up and that it was for 2 days later and they were sorry. I told him no and that day didn't work and we wouldn't be having them back out. I looked on my credit statement the following week and they had charged me for a install fee and and months worth of service. I called and was told it would be refunded for the install only. I don't trust them so I disputed it with the bank and we did a 3 way call and were told it would be refunded 7 to 10 business days. That was on 8/23 and I still haven't received it. I reached back out to vivint and was told that it was just credited to my account and not refunded. So lies after lies. She is also the 3rd person to ask me if services have been installed at my new house. How are you a security company and can't even see nothing is being monitored for a customer. Worst customer service I have ever encountered and even giving them 1 star is way to high.
7 years ago
Reply from Vivint
Thank you for your feedback Daniel. We appreciate your honesty about your experience with us and would love to look into your concerns further. Please give us a call at 1-800-216-5212.
Mar. 10th, 2020
Shkera Maxie Ft. Washington, MD
There are so many issues and instances that I cannot name just one but not unlike the other reviews, I experiences multiple issues with this service and with very little resolution. The following are the main concerns:
- System freezes
- System keeps disconnecting from internet
- Sensors significantly delayed
- Cameras continue to go offline
- No software updates unless requested.
- System doesn’t alarm in the house but still dispatches police
- Incorrect contact information for myself even though I keep updating it
So, with the aforementioned being said, I still, not only pay my bill on time but I pay in advance. I have been a top-notch customer and still no real resolution or compensation for my troubles. My most recent issues have spanned across two months with my next technician (September 13th) being my 5th appointment for the SAME EXACT ISSUE. When I requested compensation for these two months in which services HAS NOT BEEN PROVIDED AT 100%, I was only given one month. Oh and how about this, during my last appointment, it was determined that my sensors need to be replaced because they were inoperable. The customer service representative wanted me to sign another 5 year contract (current rate is $101 per month, thus $6k for 5 years) for 5 new sensors. Her name was Amy from ANI department and she was horrid.
I am about to remove my credit card information and not pay Vivint for their services at all. The bill will go into collections and I will put forth great effort to dispute it because I HAVE NOT RECEIVED the service as per the letter of the contract.
DO NOT Purchase Vivint because it’s that company has bad service and from what I can tell, limited moral scruples.
7 years ago
Reply from Vivint
Thank you for your feedback Shkera. We appreciate your honesty about your experience with us and would love to look into your concerns further. Please give us a call at 1-800-216-5212.
Mar. 10th, 2020
Ryan Davis Horn Lake, MS
These people are big crooks and liars. The "Door Rep" came through the neighborhood trying to make his commission and he suckered me into signing up. He told me that there was a 30 day cancellation if i didn't like it. So the 30 days came around and since then there have been $20ish here $50ish there like 3 times in one month. My bill was supposed to have been $53 monthly but according to statements I'll be paying like $71 a month. Oh yea that 30 day cancellation was a joke. After looking at my paperwork, he wrote in fine print it can be cancelled 3 days later before midnight. I called to cancel because they ran my credit to finance the equipment without me knowing. Everyone reading this just do yourself a favor and go to bestbuy or shop online and buy your own cameras and monitor them yourself. These young kids they're taking advantage of are just out to make a sell, they don't care how it impacts you.
7 years ago
Reply from Vivint
Thank you for your feedback Ryan. We appreciate your honesty about your experience with us and would love to look into your concerns further. Please give us a call at 1-800-216-5212.
Mar. 10th, 2020
Angelo Villanis Wichita, KS
No stars if only that was available! I’ve tried to cancel their service back in May 2019, but realized that they’ve taken out a payment in June and July. I called their company again in July about the cancellation and was told that it was never processed, they don’t know what happened. Proceeded with their cancellation procedure (email a cancellation notice) again. Called them back a few days later to make sure my notice of cancellation was seen. Was told Yes, and that it will take 30 days to process and that I will not have a payment taken out during that time. Called again the following week, spoke to another agent to verify. I was told the same exact thing and that it will process once the 30 days hit. Today is September 5, 2019. A payment was taken out yesterday Sep, 4 2019. Called them 5 mins ago, and told me that they will send this to their refund team or something and will take 48hrs for their response, and 10 business days for the refund. I don’t think they will move on this at all. I’m more concerned with my account being canceled more than the $22 refund. Will never ever recommend this company for anything whatsoever. Worse company to ever deal with! Borderline scam of a company, will file a complain with BBB if the refund does not come through. BTW their rating is “F” in the BBB website, with over 4,000 complaints in that website.
7 years ago
Reply from Vivint
Thank you for your feedback Angelo. We appreciate your honesty about your experience with us and would love to look into your concerns further. Please give us a call at 1-800-216-5212.
Mar. 10th, 2020
Ellis M. Pitcairn, PA
While I did not have any problems with the equipment or the monitoring, I must caution prospective customers that Vivint is not a honest company. After 9 years of being a customer, I found out that I was being overcharged for 5 years after I had already finished paying for the equipment installed and the rate was supposed to have been lowered. When I realized I was still being overcharged, I contacted the company, and they told me, yes, they had been overcharging me every month for 5 years, but it was not their responsibility to have billed me honestly. It was my responsibility, I was told, to know that I was being cheated, so they would not refund the 5 years of overpayments. When I said I was unhappy with this, and would explore other companies, I was told they did not care, and I could leave if I wanted to. I did leave. I now have Ring.
7 years ago
Reply from Vivint
Thank you for your feedback Ellis. We appreciate your honesty about your experience with us and would love to look into your concerns further. Please give us a call at 1-800-216-5212.
Mar. 10th, 2020
Carrie
Sleazy company. First ridiculously long contract. Customer service is pathetic. Request for service personnel to come to you home can take months. When service personnel does come you are left with holes in the wall and it takes FOREVER to complete their service call. When cancelling you still pay for the service for 30 days even if you move and are no longer living in that home. The icing on the cake is a fee of $37 to cancel!!!! Yes they charge you to cancel your service. How do they get away with these sleazy business practices. Consumers have no rights. DO NOT USE THEM FOR HOME SECURITY!
7 years ago
Reply from Vivint
Thank you for your feedback Carrie. We appreciate your honesty about your experience with us and would love to look into your concerns further. Please give us a call at 1-800-216-5212.
Mar. 10th, 2020
Deborah
I signed up for vivint in 2015. On July 11 I had a new system installed. Expecting to hear from them when their panel was removed, silence. On July 12, I called to cancel the service. I was billed for August and now September. I called back today to ask why they continue to charge for a service I don't have. The guy I talked to said there's no record of me cancelling and I would have to pay $900+ to end the contract. I told him the system is in a box and I was curious as to why I haven't been contacted- if my system is monitored, it should show as offline. The operator checked my account and I was told there is no indication my system is "offline".
He also said the only activity shows there was a problem in 2017.
He told me since there was obviously a problem I would not have to buyout the contract. He then put me on hold, when he came back, he said I Did have to pay and needed to send an email cancelling the service , the one I have been paying for but haven't received.
I sent a pm to vivint and magically it seems my system says it's 'offline' although no explanation as to why I haven't been contacted.
If the vivint people bond to your door,don't answer
7 years ago
Reply from Vivint
Thank you for your feedback Deborah. We appreciate your honesty about your experience with us and would love to look into your concerns further. Please give us a call at 1-800-216-5212.
Mar. 10th, 2020
Arian C. Amelia, OH
I don't know how in the world this company has ANY positive reviews. I've called them several times and the customer service is abysmal. When I've told them about my problems before, the lady on the phone said "Oh well, that's just how it is." and hung up on me.
Firstly, when you aren't home, and someone rings your doorbell, the app immediately shows you the live feed so you can see who is at your door and communicate with them. Amazing in theory. Terrible in practice. I get notified right away when someone rings my doorbell, but the live feed takes MINUTES to pop up. By that time, the visitor is already leaving or has left. What good is this?! I literally never get the video feed to pop up in time. I have to keep closing the app and opening it back up or it will never show the video. So greeting guests when I'm not home is pretty much a no-go. Yeah, they offer the option, but does it work? No.
Secondly, when my system was installed, the wall plugs they needed weren't available. If you don't have an outlet available for the Sky Panel right next to your door, then you can forget about it being anywhere near it. Mine is literally installed down a long hallway by the bedrooms. So that also causes it to not communicate with the front door properly all the time. Occasionally it will work, but most of the time, it claims it cannot connect. The installer also had to drill a hole through the wall from outside to the inside, for the doorbell to be plugged into a wall outlet. THIS LOOKS HORRIBLE! I now have a hole next to my front door with a wire coming in and leading over to the outlet. It looks absolutely hilarious. The installer put a plastic sleeve over the wire, so it's even more noticeable now and he didn't even have what he needed and had to go down the road to Lowes to pick up some more plastic. He didn't adhere it to the wall in any way, so it bows out away from it. I'm telling you, this is ridiculous.
Third, I've tried to cancel my service due to all the hassle and the huge monthly charge and they refuse every time. They say I first have to pay off my equipment. What in the world was the huge seven hundred and some dollar charge at the beginning for? Your great service and installment? Great, so now I'm stuck until they decide I've paid what they THINK their equipment is worth. I've even offered to give it all back. It's in pristine condition. They refuse. I think with all the hassle I've been through that they could at least let me cancel. I just want to be done with them. They are terrible to deal with and the equipment is faulty. Oh, by the way, the glass break sensor was installed on the ceiling right between the kitchen and living room. Heaven help you if you drop a fork. Guess what? SCREAMING ALARM SYSTEM. A WINDOW HAS BEEN BROKEN. No, no, Vivint. I just dropped my eating utensil...
Seriously whomever reads this and doesn't have Vivint and are looking for a good home security system, please please PLEASE look somewhere else. Do not get Vivint.
Sincerely,
A very upset Vivint victim.
7 years ago
Reply from Vivint
Thank you for your feedback Arian. We appreciate your honesty about your experience with us and would love to look into your concerns further. Please give us a call at 1-800-216-5212.
Mar. 10th, 2020
KG Hayward, CA
Vivint sale agent lies to you... I was inform over and over that there is no monthly fee for the equipment of $14.54... When first month went by i saw chargers on my account.. I called VIVINT and told them that it is false information. Vivint told me that on video survey it shows i agreed to the amount. But everytime that amount video came the sale agent will turn off the video or pause and tell me just say yes we will take care of it. When i called customer care line they went off the video saying they agreed on that amount and was really A****** say sorry i cannnot help you.
I WILL NEVER ever recommend you to get VIVINT
7 years ago
Reply from Vivint
Thank you for your feedback KG. We appreciate your honesty about your experience with us and would love to look into your concerns further. Please give us a call at 1-800-216-5212.
Mar. 10th, 2020
Jackie Chicago, IL
Very horrible experience. The sales rep was very, very pushy. Immediately told me that my current security was crap. You are never told that you have to sign up for a 5 year contract. What really made me mad was that I asked the rep repeatedly if a hard inquiry was going to be done on my credit, she constantly said no - said my SSN was going to be used just to confirm I "was who I said I was" - I was stupid for believing that lie. Next thing I know, I get an alert the next day from my credit monitoring services. With installation, the installer came, started drilling through my front wall, and then later asked if it was ok to do so. In addition, installation wasn't complete until after 11pm! I kept the system for a little while but in the end was very dissatisfied. I called and told them I didn't want it anymore and they wanted to give me the run around! Told me "you've had the system for more than three days, you can't cancel." When I told her that I was given a form that said I had 30 days to cancel, she changed her story and asked why. I told her that 1. I didn't like the system and 2. I did not appreciate the underhanded and deceptive way they operate. She then proceeded to tell me that the earliest day available for uninstall would be the following month. When I told her that that wasn't acceptable, they miraculously came up with a date that was a few days away. She then proceeded to tell me that sales rep would get in touch with me also - the sales rep and the installation technician both got in touch with me, both asking why I decided to cancel. Fast forward to uninstallation day, the technician was supposed to be at my home at about 10:30, he calls at 11-11:30 to tell me he overslept and would be at my house a few hours later - which I told him was impacting my schedule. When he finally showed up, he then goes to interrogate my son about why I cancelled. Who does this?!!!!!! Anyway, he goes and leaves wires hanging out of my walls - doesn't even try to do anything to remove them or anything!!!!!! The reason I wasn't able to supervise the equipment removal is that I work from home and was on an important conference call. And to top it all off, I received a text message from the sales rep a few days ago asking me if I was sure that I didn't want the system and that she could arrange for someone to come and reinstall. Seriously??!!!! All in all, I would not recommend this company to my worst enemy. For home security, I've gone back to the security company I had originally for better service and prices. Again, if you're thinking about dealing with Vivint, don't!!!!!
7 years ago
Reply from Vivint
Thank you for your feedback Jackie. We appreciate your honesty about your experience with us and would love to look into your concerns further. Please give us a call at 1-800-216-5212.
Mar. 10th, 2020
Kelley Cantrell Midvale, UT
Horrible from the start, cameras no working frequently they finally admitted to having problems and a nice tech changed them. Then I figured out they lied when it said the panel would hold about 2 weeks of non stop recording. Not even close. So I had to get the Space Monkey Hard Drive. They charged me twice for 1 drive, almost 3 months later no refund check as promised (but they sure ACH'd it from my checking account). The hard drive is only accessible from the MOBILE app, they discontinued access from the web. You just try and review details on a phone, it's ridiculously hard to select a clip, and the most you can save is 5 minutes. Took me 7-6 hours to select, download and email myself 2 hours from just one camera. Asinine is what this is. I have a xx terrabyte hard drive that nothing will access.
7 years ago
Reply from Vivint
Thank you for your feedback Kelly. We appreciate your honesty about your experience with us and would love to look into your concerns further. Please give us a call at 1-800-216-5212.
Mar. 10th, 2020
Maddy Cincinnati, OH
I bought a home that had a Vivint system already in it. We just agreed to take the contract over. When it came time us to sell the home the buyers took our contract over. Vivint “accidentally” switched the contract over four days early. My husband and myself as well as our very young children ended up being locked out of our own home. Because it happened on a Friday, vivint said they couldn’t resolve it until Monday. Totally unacceptable. We had to hire a locksmith to come get us in. It then gets worse. We called four times over the course of 5 months requesting cancellation and refunds- they kept charging us even though the new homeowners were paying as well. Each time we called they said the service was cancelled and we would be getting a refund. Never happened. This last time I called the agent told me I wouldn’t be getting a refund because the new home owners didn’t take over our contract! Yet they have all our equipment!! I was so angry. The agent only agreed to give us a refund because the previous agent had given us his word. I don’t know if the refund will even show up because we’ve been lied to 4x now. They literally have continued to remove money from our bank account without permission. This company is a bully. Scamming families who bought their services to protect them. So shameful. Do not trust them. Do not sign up for paperless billing and auto debit.
7 years ago
Reply from Vivint
Thank you for your feedback Maddy. We appreciate your honesty about your experience with us and would love to look into your concerns further. Please give us a call at 1-800-216-5212.
Mar. 10th, 2020
Ben Shehna
I have never been through bad experience like I am having with Vivint. 8 months motion detection not working video clips not recording. They tried to instructions me many times I couldn’t fix the problem then they sent technician 2 times he couldn’t fix the problem even he changed many things. At the end he said they have company software issue. Customer service very bad. I asked to cancel my contract since I have long time to fix my issue and no could help. They said I have to pay off all 3 years contract. I said I am canceling because you are not providing me with service they said this is the policy pay off all 3 years. I highly not recommend this company. They charge a lot plus customer service very rude and there service is bad. I hope everything f there is big manger reading my comments will get back to me or if any one know what is the legal action I can take against them? I have everything proven by emails.
Thank you so much
7 years ago
Reply from Vivint
Thank you for your feedback Ben. We appreciate your honesty about your experience with us and would love to look into your concerns further. Please give us a call at 1-800-216-5212.
Mar. 10th, 2020
Carl
DO NOT BUY THIS PRODUCT. Absolute joke. I signed up, promised everything else that everyone has described. I had an uneasy feeling the first night, so I read the fine print that you can cancel without penalties within 10 days of purchase so I called the next Monday to cancel, luckily I caught that so I'm not being charged the full $1500 for the system. So I get the email to confirm cancellation date, I confirm. I get a call on the day of removal to explain that there was a note saying that I hadn't confirmed, I asked who the manager was, the technician called the manager and he said his car 'broke down'...now please explain why your note was that I hadn't confirmed...utter lies from a scam obviously. They call again today to tell me the technician is 'quadruple booked' for today. I work 6 days a week and took this specific time off for the removal. I should honestly place a claim against Vivent for all my hours lost at work waiting for them. Rep from Kelowna even said he'd give his personal number because you can wait for 45mins to speak to a technician, he never did. He said he'd be back to check in on us, he didn't. Alarm went off once, never got a call from Vivent to certify everything was okay. What a farcical and unprofessional business.
DO NOT BUY THIS PRODUCT!!!
7 years ago
Reply from Vivint
Thank you for your feedback Carl. We appreciate your honesty about your experience with us and would love to look into your concerns further. Please give us a call at 1-800-216-5212.
Mar. 10th, 2020
Calamityiam Waianae, HI
I've been a customer for at least 6 years, maybe longer, and recently, have been trying to add cameras. I've scheduled the installation 3 times now, and still, no one has shown up to instal my cameras! And they don't call to say they aren't coming! I just sit around, not working, not making money, waiting for a ghost. I've had a bunch of security breach issues, and no longer feel comfortable in my home. I desperately need these cameras. I've confirmed each appointment prior, on e-mail and phone conversations, multiple times, only to have no one show up, then to be fed a battery of excuses: "We forgot to tell the tech to go to your house," or, "the appointment was cancelled." By who? I'm the only person on the account. On and on with the excuses. And they won't tell me who cancelled it? Did someone hack my account, or are they telling lies? I'm not sure what is worse. Either way, I'm extremely uneasy right now. This is the absolute WORST customer service out of any company, hands down. The WORST!!! I pleaded with them to please come install the (expensive) cameras asap, but no one seems to care. Why should I have to wait again for another appointment that they don't bother showing up to? It's been a month already, and 3 appointments later, and still NO CAMERAS, and no sleep! I'm on disability and have a very limited income these days, but figured I desperately need some peace of mind, so I want the cameras. All this worry is taking a toll on my health. I really don't think I can keep up with chemo compounded by all this drama. I asked to speak to a manager and was refused. I spoke to multiple employees, on many occasions, but no one will connect me to an actual supervisor. I then asked for some sort of discount. Anything at all would at least show that they care about their customers. They reluctantly gave me a $15 one time credit, then upped it to a one time $25 credit after I was in shock. Wow, really? After the thousands of dollars I've spent over the years, and over 1g more (if they ever show up and install these cameras,) all they can give me is a lousy $25? No discount can compensate for the unsafe way I feel in my home. It's the principle. And no one cares. I've been on the phone every other day with a Vivint employee dealing with all my alarms, and frantically trying to get service. I'm completely outraged and would love to switch carriers altogether, but I'm stuck in a long contract. I suppose that's how they continue on with their crappy service? Once your locked in, your stuck. On a positive note, their voice does come over the alarm to check on you, when its blaring. But why can't I get the cameras installed? This is completely ridiculous. Please do yourself a favor and go with any other security company besides Vivint. They really suck. 1 star is too high a rating for this lousy service. F
7 years ago
Reply from Vivint
Thank you for your feedback Calamityiam. We appreciate your honesty about your experience with us and would love to look into your concerns further. Please give us a call at 1-800-216-5212.
Mar. 10th, 2020
Kevin F Charlotte, NC
I’m sorry but I have ZERO sympathy for anyone who signed these contracts. First off, why the heck would you ever buy anything from a door to door salesman. It’s 2019, any company still doing door to door sales is clearly a scam waiting to happen. Secondly, read the contract before you sign it. If they are pressuring you to sign you can say NO. Not really that hard.
I had one of these salesman come to my door a couple weeks ago. He tried telling me it would be free if I put some sign on my lawn and promoted their product. It was clearly a scam. I told him NO (obviously). He wouldn’t stop talking so I just said “thank you for your time” and shut the door. He stayed at my porch for like 5 more minutes. I almost called the cops, but he eventually left. He came back the next day. I just didn’t answer the door. He hasn’t been back since.
Be smarter people
7 years ago
Reply from Vivint
Thank you for your feedback Kevin. We appreciate your honesty about your experience with us and would love to look into your concerns further. Please give us a call at 1-800-216-5212.
Mar. 10th, 2020
Michael Whitmire, SC
Vivint does not even deserve one star. We have been with Vivint fot over 8 years and we found a better alarm system. Reason why we are looking. First off there was an update that Vivint DID NOT TELL US ABOUT, for a part of the panel box had to be replaced. How I found out on my own. I accidentally set the alarm off. I waited for over 3 hours for them to respond to me. Asking for my pass word and ask is every thing was ok. NOTHING, we call the next day and then they stated about the part needed to be up dated. Now during this time of not being monitor they key pad on wall was showing that the system was armed when we armed it, but it was not actually being monitor. OUR HOME WAS NOT BEING MONITOR FOR ALMOST 3 MONTHS! I asked why and they replied they sent a notice to the key pad system. NO THEY DID NOT! THEY DID NOT EVEN CALL TO TELL US THAT PART WENT OUT. THEY EVEN STATED WHEN THE PART WENT OUT AND NOT EVEN MADE AN ATTEMPT TO LET US KNOW. Then when the part got to my house several weeks later. The guy who put it in didn't know how. He had to call another person. Now when that problem was fixed, several months latter the alarm was triggered again. The same thing again. NO RESPONSE! I called explain what I wanted and why. Vivint response was "Sir it was your responsibility to call Vivint to have a monthly system check". No its not, IT'S THERE JOB TO CHECK TO MAKE SURE MY SYSTEM IS STILL WORKING AND LET ME KNOW WHEN SOMETHING IS NOT CONNECTED. BECAUSE WHY WOULD THEY TELL ME "WE SENT YOU A MESSAGE ON THE CONTROL PAD", WHICH THEY DID NOT... LETTING ME KNOW THERE WAS A PROBLEM WITH MY SYSTEM, BUT NOW IT'S MY RESPONSIBILITY TO MAKE SURE ITS WORK PROPERLY. Now we found better system, better price, and more security, but Vivint does not want to let us go. I have made a claim with Better Business Bureau for poor service, faulty equipment, poor customer treatment, falsely monitoring my house when they said they were. You would do better to leave doors and windows open for better security then have Vivint.....
7 years ago
Reply from Vivint
Thank you for your feedback Michael. We appreciate your honesty about your experience with us and would love to look into your concerns further. Please give us a call at 1-800-216-5212.
Mar. 10th, 2020
Lucky Kansas City, MO
Very scary encounter with Vivint door to door salesman this weekend. We were blatantly lied to. He stated he wasnt selling anything, we would be used as a sample home to place their sign in front of, for advertising their product at no charge to us. We knew he was lying and asked him to leave but then we saw an even nastier side of him as he kept talking negatively about us and our decision. The next day I saw and heard the same guy harassing our neighbor. I heard her trying to get him to leave her property. He wouldn't! He kept yelling at her and then me as I went to her rescue. I called 911 but he disappeared. He would not show a permit for soliciting. Another neighbor did fall for the sales pitch. They knew something was odd when they were called at 11 p.m. by Vivint to say an installer would be available at that time. 11 p.m.! They quickly got out of the contract which I heard is very difficult to do.
7 years ago
Reply from Vivint
Thank you for your feedback Lucky. We appreciate your honesty about your experience with us and would love to look into your concerns further. Please give us a call at 1-800-216-5212.
Mar. 10th, 2020
Don Ho Allen, TX
Do not use Vivint. They guys are liars that tell you anything to get you to sign up. I signed up with them based on the fact that their alarm system would fully integrate with my existing system. This is not the case as the siren can not be integrated. Also, they installed my United crooked. I had to get them to reinstall it three times. The main unit also broke and I had to get them to replace the unit. They then promised me that if I gave them one more chance, they would cancel and refund my money if their system failed. After a month, the system started having false alarms. When I called them about it, they lied about it and wouldn’t give refund as originally promised. Go with ADT, Brinks, or pretty much ANYONE ELSE. I will be getting my attorney involved.
7 years ago
Reply from Vivint
Thank you for your feedback Don. We appreciate your honesty about your experience with us and would love to look into your concerns further. Please give us a call at 1-800-216-5212.
Mar. 10th, 2020
Unsatisfied customer Springfield, MA
The worst company ever. Do not go with Vivint. Had so many issues with my camera and my wall device. Something was always going wrong with the equipment. The look installation didn’t d not go well also. The pierced a whole through my water pipes. When I decided to cancel they would not allow it. When I sold the house I could not transfer the service and contract to the new owners. I had to pay for the equipment in full in order for the new owners to get service. The door sensors were never changed and were left from the previous ADT alarm system. So the alarm stoped working because of dead battery. The sensors were not compatible with Vivint and they wanted to charge me to change them out when it was supposed to be done the day of the installation of the Vivint alarm. Please DO NOT GO WITH VIVINT. Not a secure alarm system always goes out and you are not alerted.
7 years ago
Reply from Vivint
Thank you for your feedback. We appreciate your honesty about your experience with us and would love to look into your concerns further. Please give us a call at 1-800-216-5212.
Mar. 10th, 2020
James
My Vivint bill is $85 per month.
The first year or two was ok with the exception that the front doorbell camera goes off every time a car drives by 🙄
They do a lot of damage to the house during the install - so get that detailed up front. They are not allowed to wire anything into the house so all systems require a plug.
As I said the first two years were ok -Then the problems started...
The system often won’t arm remotely, there was onetime my alarm was off for days when I was out of town.
The alarm will sometimes go off when I unlock the front door using my code. If local law enforcement shows up for a false alarm the city sends you a fine.
Front door lock started to grind and fail. It took something like 7-8? calls with customer service at several hours a piece to get this sorted out. Finally had a supervisor send me a new lock. Free of charge. Repeatedly promised free of charge.
Then unbelievably two months later they simply took an unauthorized $395 draw from my account. No notice no paperwork they just took it.
Many hours of customer service later we find out it’s to cover the cost of the “free” lock. Eventually they went through the transcripts of the calls and refunded my money but it was literally brutal to manage the process.
The system drains batteries like crazy, the batteries for the motion detector are super expensive.
Tech support is not great and I have just now spent 6 plus hours With them trying to troubleshoot the front doorbell- it’s completely failed. This issue is still outstanding as I need to steel my resolve to launch yet another battery of calls.
Despite the system being under warranty they want to send techs in to troubleshoot- but the consumer has to pay for their time.
Calls to management to the number they gave me to call if I ever have another problem go unanswered and messages are not replied to.
Would I recommend Vivint? No, can’t say I would.
7 years ago
Reply from Vivint
Thank you for your feedback James. We appreciate your honesty about your experience with us and would love to look into your concerns further. Please give us a call at 1-800-216-5212.
Mar. 10th, 2020
Shannon Lewisville, TX
I hate this company and wish I could get out of the contract if you are smart get Ring! The equipment never works properly and your treated like it’s your fault and there doing you a favor by not charging you for sending a technician out to fix what never worked in the first place. Most of the technicians that come out don’t fix the problem they just try to up sale you on something else! You do not get what you sign up for and your locked in and don’t get what you pay for I’m contacting Save Me Steve on Fox 4. If your looking for peace of mind and safety look some where else all VIVINT wants to do is get paid!
7 years ago
Reply from Vivint
Thank you for your feedback Shannon. We appreciate your honesty about your experience with us and would love to look into your concerns further. Please give us a call at 1-800-216-5212.
Mar. 10th, 2020
Paul Orange Park, FL
About 6 months ago I bought Vivint and never really checked up on it. Just figured it was working fine. Then one night someone came about 2 am and rang my door bell. I tried to pull up the video but didn’t see anything, so confused I contacted Vivint and they told me my setting needed to be adjusted. I adjusted the settings and let a couple days go by.
I got back on the recording and wanted to see if the video recorded me going to work. All it showed was the truck pulling out of the drive way. So I walked out my front door got into my truck and could see anything. So, once again I called Vivint, and I was told my settings were wrong again. I, but to be safe they wanted to reboot the system to see if that is the problem. So they rebooted it, and I gave another day to settle. Adjusted the settings to why I was told, and figured it was going to be good.
Ironically the next day my neighbor came over to tell me that some high school kids vandalized their cars and my truck. They asked to see if we had a recording of it. When I went to look there wasn’t any recording from Friday night at about 2030 to Saturday morning 0630.
I called the company to let them know how unhappy I was with their service, and see if I could the the video recovered to find out who vandalized the vehicles. They said they cannot recover the video if the app and the tablet inside didn’t record it. So, with that I was done with this company and I asked them to remove their equipment and cancel my service.
Vivint told me that they cannot cancel my service until the equipment is paid off. They also said they have to send out a technician for the next six months to try and fix it, and only if the technician states that the equipment cannot be repaired that they will allow me to cancel the deal.
So what it really says about Vivint is:
The equipment can be replace until it works, but if you still don’t want to do business with them it is too bad.
They don’t care if your personal belongings are vandalized and you can’t get video of the one who did it.
They will hold you to your contract no matter what the issue is.
I also forgot to add that when I called I spoke to a weekend supervisor and he told more than likely the company won’t do anything about getting the equipment out of my house. Since it didn’t violate any of their policies. I asked him to have his boss call me that following Monday and he said he will pass it along, but I should not expect anyone to call me back.
So I don’t recommend anyone who takes the time to read this to use Vivint. I ended up with thousands of dollars of equipment from a company that doesn’t care about my personal belongings. I just thank God this wasn’t something that harmed my family or neighbors. Materials can be replaced, people cannot, and that isn’t a company I wouldn’t want anyone else to deal with and get ripped off from.
7 years ago
Reply from Vivint
Thank you for your feedback Paul. We appreciate your honesty about your experience with us and would love to look into your concerns further. Please give us a call at 1-800-216-5212.
Mar. 10th, 2020
Pete Pangman
Should be no stars. Overpriced. The equipment did not do what they said it would. I unplugged system 3 months ago have still not received any contact from them to see what is going on. Do they even monitor my house?! My wife really wanted a security system so we signed up, at 8 pm on a sunday night cuz a sales rep came by. They had an installer show up at 10 pm that night to get out of the cooling off period. Wtf who wants anything installed in their house starting at 10 pm. I wanted a camera in my shop, sales rep had said it would be no prob. Installer comes and it is too far to link up with the home system so to get the camera the sales rep promised me. Only way to get what I was promised is to buy a second system for the shop at full monthly cost. Counting down the days till my contract is up and I can cancel with these crooks. Door to door vaccume sales people have more integrity.
7 years ago
Reply from Vivint
Thank you for your feedback Pete. We appreciate your honesty about your experience with us and would love to look into your concerns further. Please give us a call at 1-800-216-5212.
Mar. 10th, 2020
Kris webster Charlotte, NC
Their salesmen are very aggressive. Flat out. And to me that puts a terrible taste in my mouth about the company as a whole. A Vivant salesman named Brian knocked on our door and clearly saw we were eating dinner but still asked to come in and explain what he had to offer. To be polite I went along with it and let him in, as he proceeded to explain all the amazing services and products Vivant had to offer for 40 minutes (we get it dude just finish your pitch so I can finish my dinner). After the sales pitch he pitched us the amazing price we were about to get which is where I told him we were good and weren't interested... after that he proceeded to tell me all the great features I would be getting with Vivant. I agreed with him the whole time the security system was nice and had great features... I just wasn't ready to buy it, but he wouldn't take no for an answer. Finally I told him he needs to leave my house.. he then accepted it and asked to use the rest room (which took him about 8 minutes ?). As he left my house he lastly asked if I have a bottle of water he could have... lol
So overall they have cool products and services but their sales guy Brian ruined everything they had to offer for me and actually kinda CREEPED me out by whatever he was doing in the bathroom for so long..
7 years ago
Reply from Vivint
Thank you for your feedback Kris. We appreciate your honesty about your experience with us and would love to look into your concerns further. Please give us a call at 1-800-216-5212.
Mar. 10th, 2020
Brian
They are a terrible company. They promise lifetime warranty on their equipment and installation but try and get something fixed from them. I was with them for 7 years and didn’t have any equipment problems( probably because we moved and they installed new stuff about year 3) until we needed a camera replaced and door lock looked at. I called, emailed and even sent smoke signals but couldn’t get anyone out to fix any of my stuff. but don’t worry they kept taking my monthly payment right on time! Instead of being customer focused they are money focused. Once they have you locked in a contract customer service goes down the drain. When we finally were able to leave our contract we did. I’ve seen more Vivint salesmen at my door since we left than when we had them!!! I would never recommend them to my worst enemy.
7 years ago
Reply from Vivint
Thank you for your feedback Brian. We appreciate your honesty about your experience with us and would love to look into your concerns further. Please give us a call at 1-800-216-5212.
Mar. 10th, 2020
Mark Gabriel Wilmington, NC
Poor service, equipment doesnt work properly. I cant access my playback on cameras. Vivint says the space monkey is defective. They have sent 6 space monkeys one at a time over 2 months. Wasting my time with hours of phone calls to their tech support. The problem still isn't resolved. They do not know what the problem is or how to resolve it. Vivint doesn't have a support team they can send into the field to fix these concerns. Everytime they send a new space monkey it is followed up with an attempt to collect a debt! Once those calls came in I knew I was being screwed around. I've attempted more than a dozen times for them to resolve the issue but they will not. Horrible service! What good is the product if I cant go back and look at something on the cameras in the past? It's been 4 months of this crap. Last week I got a new phone and when I downloaded the vivint app it recognized that the space monkey wasnt operating correctly and stated that someone would be in contact with me within 48 hours. That was a week ago. Vivint.....YOU SUCK!!!!
7 years ago
Reply from Vivint
Thank you for your feedback Mark. We appreciate your honesty about your experience with us and would love to look into your concerns further. Please give us a call at 1-800-216-5212.
Mar. 10th, 2020
Tami O'Fallon, IL
Absolutely the worst company I have ever dealt with. They have what they call a "loyalty" department. They only loyalty they have is to themselves. They are rude and inconsiderate. I have had them 3 very long years and have too many issues to even discuss. Never once have they been fixed and never once had there been an apology, except by one support person. They will take money out of your account, far more than your agreed upon with no explanation. Admit it was their mistake. It's been over a month and I have yet to receive my $189 credited back to me. DO NOT, I REPEAT DO NOT USE THIS COMPANY. They will lock you into a long term contract, treat you like you're a pain in the rear, never solve your problems but expect you to continue paying for their services! Pathetic.
7 years ago
Reply from Vivint
Thank you for your feedback Tami. We appreciate your honesty about your experience with us and would love to look into your concerns further. Please give us a call at 1-800-216-5212.
Mar. 10th, 2020
Jane Indianapolis, IN
This company scams people. Salesman waited outside of our home, claimed that Vivint would install the equipment for free so long as I displayed a sign in my front yard and wrote a positive review. He said that the equipment and installation would be completely free and that we would pay a service fee that would cover a 4G connection. Turns out that the equipment actually draws on wifi (drastically slowing down your connection) AND they charged me $1300 for the equipment and installation. When I contacted costumer service about the fraudulent claims they completely dismissed my case and were extremely rude over the phone. Please DO NOT sign up with this company and if you already have, lawyer up!
7 years ago
Reply from Vivint
Thank you for your feedback Jane. We appreciate your honesty about your experience with us and would love to look into your concerns further. Please give us a call at 1-800-216-5212.
Mar. 10th, 2020
Jacklynn Greenville, TX
My husband and I had a complete alarm system installed with automated door locks, thermostats and cameras. The install took more than 8 hours on a Saturday. After the tech left we realized the thermostats didn’t work, customer service could not help until Monday so we had to get help from an HVAC tech, only to find out the thermostats were installed incorrectly. That same evening in our 90 degree house I got a bank notification that my checking account was debited $1800 by Vivint. Our equipment was supposed to be paid out over 2 years, but was instead debited straight out of our bank account. After acknowledging their error, customer service stated they could not help until billing opened on Monday. Upon inspecting the installation of outside cameras we noticed the tech had drilled multiple holes in our eaves that he then filled because he could not access the place he chose from the attic. My husband and I decided that night to cancel the service. My husband sent in a written request and talked to 3 different customer service representatives to make sure it was cancelled. We were first told that we had the wrong account number on the cancellation even though it was the carbon copy from the technician at install. We finally got the cancellation confirmed. We received a call from customer loyalty a week later offering us a $150 credit if we kept the service. We had come to like the equipment and app controls so we agreed to keep the service. We were never contacted again by customer service about the cancellation or to schedule the equipment to be picked up. Fast forward 31 days later and we lost app service at midnight. Upon contacting customer service they show our account was cancelled and show no record of a credit or conversation with customer loyalty about keeping the service. Our monthly and equipment fee were just debited this week. Now customer loyalty will call us back in 24-48 hours. Now we are passed the cancellation period to receive a full refund and are being told we have to pay off the equipment since we kept it. I would not recommend this company to anyone. It has honestly been the most ridiculous and frustrating experience I’ve ever had, made more so by the fact I really would love to keep using the equipment and app if Vivint would just provide service and customer service that actually works.
7 years ago
Reply from Vivint
Thank you for your feedback Jacklynn. We appreciate your honesty about your experience with us and would love to look into your concerns further. Please give us a call at 1-800-216-5212.
Mar. 10th, 2020
David Robstown, TX
A Vivint salesman (Eric) came to my house at dinner time and when I told him we were eating he insisted if he could come inside and talk and briefly explain the plans available. After about 30 minutes and I asked him for a card or phone number he said he didn’t have one. He also said why would he give me his number on the chance I would call him. He kept insisting that I purchase a plan. I told him I would not be signing a contract since I had to talk to my wife and review the plans. Then he got very rude and said why did I waste his time with the presentation, I told him we had originally wanted and agreed to information only. I then told him it was time for him to get out of my house and he said he couldn’t understand why I was upset. If he didn’t know why, then he really needs to work on his people skills. I was very interested in Vivint but if they have these type of people representing them I don’t want anything to do with Vivint.
7 years ago
Reply from Vivint
Thank you for your feedback David. We appreciate your honesty about your experience with us and would love to look into your concerns further. Please give us a call at 1-800-216-5212.
Mar. 10th, 2020
Rick Brown Barstow, CA
If you had a 0 (outlive of a star, I would have selected that).
I got Vivint because they bought out the company I was with about 2007.
For the 1st year or so, they were pretty good. Fast, responsive. Then, just after my 1st renewal (about 2010), it started becoming harder to get a technician to come to my home. I'd make an appointment, take time off work and they wouldn't show up. I'd call in and ask where the tech was (I got these responses, on different appts):
- the appts before you took longer than expected. Now it's someone else's appt time.
- we only have 1 tech in your area.
- I'm sorry, we don't have an appointment for you today.
- or literally, I'd just get voicemail and no callback.
I was going to cancel the service and switch to Ring, or Simplysafe or something, anything else but my wife signed up for another 3 yrs because they came out and said they'd replace a bad sensor for free if she extended.
* they should be replacing bad sensors for free anyway!
As soon as I can, they are gone!
7 years ago
Reply from Vivint
Thank you for your feedback Rick. We appreciate your honesty about your experience with us and would love to look into your concerns further. Please give us a call at 1-800-216-5212.
Mar. 10th, 2020
Angela schumerth Indianapolis, IN
Vivínt is definitely the worst company I have ever been a customer of. They required a contract of 3.5 years that was impossible to get out of, depite the fact that the system never worked correctly and I had so many false alarms that the police were going to charge me to come to my house. Not to mention I was woken up in the middle of the night innumerable times by the alarm going off for no reason (which gave me incredible anxiety and woke my sleeping infant in more than one occasion). The terrible system gave me more anxiety and made my life more difficult, despite the fact that the goal was to do the opposite. I called on several occasions wanting to cancel, but was always told I had to pay out my contract. So I did. But once my contract was up they continued my charging me as if my contract had been renewed. I called to cancel again. Was told I had to send in a written request. So I did. I was still charged, so I began disputing their claims on my credit card, so my card would no longer accept their charges. And now I am receiving bills in the mail. This company is nothing but a leech offering an inadequate system but refusing to allow you to stop using it/stop paying them money. I have huge regrets about the day I choose to go with this company. I have consistently begged their customer service for a refund as the system never worked, yet all I keep getting is more charges for a system I haven’t used in years and am no longer contracted to. Don’t make the same mistake I did!!!!
7 years ago
Reply from Vivint
Thank you for your feedback Angela. We appreciate your honesty about your experience with us and would love to look into your concerns further. Please give us a call at 1-800-216-5212.
Mar. 10th, 2020
Keith Lubbock, TX
After over 3 yrs with Vivint my system stopped working for the 3rd time. The camera stopped working properly months ago. It wasn’t fixed after the last tech came out to fix the panel. I explained that the panel has gone out again and now they want to replace it for over $400.00 or I can sign on for another 5yrs and have the charges waived. The other option was to pay the early term fee of over $1000.00 for the remaining 19 MOs of my contract. I’m not buying any more useless equipment from them. The retention rep (loyalty rep as the companies like to refer to them now) tried to use a cell phone as an analogy. I explained to her that I can insure my cell phone and have it replaced for a deductible without signing an agreement. Cell phones also don’t lock us into a 6 year agreement. Vivint charges more than any other company to cover the cost of the equipment but fails to stand by their product. Also can’t view bill online via the mobile site.
7 years ago
Reply from Vivint
Thank you for your feedback Keith. We appreciate your honesty about your experience with us and would love to look into your concerns with your system further. Please give us a call at 1-800-216-5212.
Mar. 10th, 2020
Alicia
Dear Consumer,
Do not enter into a contract with VIVINT Home Security. Although stipulated in their own contract, they do not allow you to cancel the contract without a fight. I have turned the matter over to Consumer Protection Ontario, and they will be taking them on. Under the 10-day cooling off provisions of the Consumer Protection Act, 2002, I am now at war with VIVENT Home Security to exercise my legal right to cancel my contract with them.
At this time they have repeatedly tried to take money off of my credit card and they have threatened me that each time they do not get their money I will incur further charges. They are sending me harassing emails and have now started to call me demanding payment for a service that i do not have as the system was removed from my home. I entered into the contract on June 21, 2019 and sent written notice via fax and email of the cancellation on June 26, 2019. The system was subsequently removed on June 29, 2019.
Stay away from this company. I fault myself for not exercising due diligence before I allowed myself to get hooked into this mess. There are lots of other reviews out there citing the same experience.
7 years ago
Reply from Vivint
Thank you for your feedback Alicia. We appreciate your honesty about your experience with us and would love to look into your concerns further. Please give us a call at 1-800-216-5212.
Mar. 10th, 2020
Joseph Staten Island, NY
I just was scammed by Vivints salesman. I had another company for years with no problem but I wanted to add cameras. It all sounded good until I got the contract and it was double what was quoted me . They told me that I couldn’t cancel because 3 days have passed. But it took 4 days for them to install the system. I called the salesman several times but he keeps avoiding me. Called customer service and they don’t care . They are a rip-off and salesman is a con artist. If your in the Staten Island area don’t do it you will be disappointed trust me . I wish I never opened my door. SCAM in the first degree.
7 years ago
Reply from Vivint
Thank you for your feedback Joseph. We appreciate your honesty about your experience with us and would love to look into your concerns further. Please give us a call at 1-800-216-5212.
Mar. 10th, 2020
Jim Berger Houston, TX
Only reason I gave a rating of 1 is because there isn't a ZERO available. I paid by contract $70.00 plus for over fine years. The very basic service. I disconnected and sent the necessary email for cancellation but I still got charged. When I called them they said I never sent the email and I need to resend it telling them why I want to cancel. I hope the second email works. Talked to Andy T today and he assumed me not to worry. I've had the panel disconnected for three months with no call from them. I doubt they would have covered any problems I had during that time but they still expect me to pay for a service I don't have and they never provided. The alarm works but the service and price is not in line with what I expect so I would not recommend them to anyone.
7 years ago
Reply from Vivint
Thank you for your feedback Jim. We appreciate your honesty about your experience with us and would love to look into your concerns further. Please give us a call at 1-800-216-5212.
Mar. 10th, 2020
Morgan Winston-Salem, NC
WORST COMPANY EVER!!!!
SCAM!!!!
Sales rep came late in the afternoon when i was trying to get dinner done and kids to bed. His name was Ezra and he was of course very nice. He showed me how there name is on a stadium and even pulled up reviews on google on his tablet that showed they were highly rated (which is a lie). This occurred about a month ago. We used a verbal "contract" on his tablet where i was asked to answer questions about the rep and he told me what to say. He even said "i know i haven't given you the cancelation paper yet but say yes that i provided it and ill get it from my car when i leave".
I did what he asked because he seemed trust worthy. I said there were no contracts with the security system but that they had to go through an outside bank to finance all of the equipment. I agreed to pay the equipment off over the course of 5 years for a low monthly payment of $22 and i agreed to a month to month charge of $45.99 for the Vivint service. He told me i could try it for 3 days and if i was not happy then i could cancel.
I called back after 2 weeks and stated that i decided to cancel the Vivint service because i was not using the security system at all and that i would pay the loan on the equipment, i only needed the cameras anyway. They then told me that unless i pay the 2,900 buy out cost on the equipment that i was also in a 5 YEAR CONTRACT WITH VIVINT which i NEVER agreed to!!!
I am very upset with Vivint and i will be telling everyone i know about this SCAM! We all need to come together and get a lawsuit together because this is WRONG!! These people that work for them ought to be ashamed of themselves!! TRAINED CON ARTIST IS ALL THEY ARE!!!!!!!!
7 years ago
Reply from Vivint
Thank you for your feedback Morgan. We appreciate your honesty about your experience with us and would love to look into your concerns further. Please give us a call at 1-800-216-5212.
Mar. 10th, 2020
Bob Polk Garden Grove, CA
The first year or so that I had the Vivint service it worked fine. Then they pushed out a "software upgrade" to the control panel. Since then I have had nothing but problems with their system. The system drops off my home network every month or two. A tech came out, added a couple devices to the system, and hardwired my home network to the system, saying that would solve the problem. It didn't. Another tech said that another device that was plugged into a separate outlet in another part of our house was causing interference. We removed it but still have problems with the control panel. I keep telling their customer support that the control panel is defective. Calling their customer support is no help. You have to spend over an hour on the phone with them as they take you through their list of "diagnostics" which is basically, "Is everything plugged in? Yes? Ok, we need to turn it all off and turn it back on again." The problem is the backup battery that is inside the control panel must be unplugged in order to completely turn everything off. So you have to find a tiny screwdriver because a normal sized one is too big. After you take the tiny screw out you have to hold the panel with one hand while unplugging a tiny plug with your other hand. The touchscreen is still on while you're doing this so if you're not careful with how you're holding it, you set off an alarm which is much louder because now the panel is less than a foot from your ear. After unplugging the battery you have to plug it back in and pop the panel back in place and put the tiny screw back in. Most of the time you will get a message that the panel cover is loose, even if the screw goes in perfectly and the panel seems to be in place. If their over-the-phone "diagnostics" require you to turn the power off to the system, there should be an on/off switch on the front of the panel that would not require you to take the panel apart. Doing this once or twice over the course of the contract wouldn't be a big deal, but having to do this every month or two is too much! I keep complaining that their panel doesn't work and needs to be replaced. Their response today was literally, "Yes, it works. We fixed in January, April, May, and today." It's not fixed if it keeps breaking! Get another system! Anything but Vivint!
7 years ago
Reply from Vivint
Thank you for your feedback Bob. We appreciate your honesty about your experience with us and would love to look into your concerns further. Please give us a call at 1-800-216-5212.
Mar. 10th, 2020
Disappointed with Vivint
Agreed to renew contract with Vivint for a good monthly fee. When they came to install the equipment, not all could be installed so the equipment charge was lower. The technician said that this was the total equipment charge and that we would only be charged the monthly fee going forward. Imagine the surprise when an additional equipment charge of more than double was added to the next bill! Very sneaky on the part of Vivint to give a lower monthly fee then add a hefty (and not agreed to) charge on the bill. I will no longer recommend Vivint to anybody! Account manager I spoke with offered me a $5/month over 5 months "Good will gesture" What a joke! My advice is to go elsewhere for your security needs.
7 years ago
Reply from Vivint
Thank you for your feedback. We appreciate your honesty about your experience with us and would love to look into your concerns further. Please give us a call at 1-800-216-5212.
Mar. 10th, 2020
Gabe Zephyrhills, FL
After owning it for just a month I have canceled the plan and I’m going with ADT.
After having over 14 calls to the service department nothing has been resolved. Although the service department is nice and all, they know nothing. Door bell camera doesn’t work right. Cameras are not sensing motion, panel is a touch screen and it doesn’t work right. Try to hit 7 and it hits a nine. Try to hit 5 and it will hit 7. The tech has come out twice and has seen it for themselves and all he stated was that “ it’s a software issue and the company is working on it”. Still nothing. Glass breaking sensor is garbage if you have any kids 12 and under. I had to set my sensor to the lowest setting, and still with a simple scream of them playing it sets the alarm off. The alarm is working at 50% and they have done nothing to help.
Service department needs more training. I was told the sensor adjustments was in the panel and that was not the case. After 3 more calls I found out it was on the sensors themselves.
IM DONE WITH IT! Don’t waist your time and just get ADT.
10 years with ADT and it shows. I’m going back to them.
7 years ago
Reply from Vivint
Thank you for your feedback Gabe. We appreciate your honesty about your experience with us and would love to look into your concerns further. Please give us a call at 1-800-216-5212.
Mar. 10th, 2020
Shailaja Albuquerque, NM
Absolute abuse from the sales guy. this guy welcomes himself wanting to switch our ADT to Vivint wasted more than 2 hours, this sales Tylet K is so pushy I thought i almost had to call the cops. Talking about religion and BS wasted our precious weekend time. we already have ADT trust me guys ADT is better than Vivint this company comes off as a scam to me. This sales guy wanted to do test installation guess what my neighbor told us this amateur high school drop out idiot ruined their house and costed them $1000 to do the fixes because it was that bad. If these guys come and knock your door call the cops first. stay from these IDIOTS.
7 years ago
Reply from Vivint
Thank you for your feedback Shailaja. We appreciate your honesty about your experience with us and would love to look into your concerns further. Please give us a call at 1-800-216-5212.
Mar. 10th, 2020
Robin Kay Schexnayder Maurice, LA
Must Read
If I could give this company negative stars I would!!!!! In July of 2019 my vehicle was broken into that was parked right by my cameras. When I went to check my cameras on my app the camera system was down. I did not get any notification that my cameras were not working. I called for a technician to come out and a week and a day later still nothing. I called again for them to come get there system that does not work and they refuse because of my contract. So I am paying for a system that does not work. Please do not and I repeat do not me. Do not purchase. They have so many better companies out there. This is one thing I regret.
7 years ago
Reply from Vivint
Thank you for your feedback Robin. We appreciate your honesty about your experience with us and would love to look into your concerns further. Please give us a call at 1-800-216-5212.
Mar. 10th, 2020
